Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Very Professional, polite and was able to work with me to give me the best deal for my car. Did not…read morehave any problems communicating and getting the car out my hands. Looking forward to doing future business with them in the future as they went out of their way to accommodate around my schedule.

These are the most dishonest people in the industry. They work with other yards to low ball you…read more They have no respect for your time and insult you on the phone. Stay away

This guy is a joke. Mark jerks you around by telling you a quote and a time that's he's coming by…read moreto pick up the car. I had to call the next day and find out why this guy never showed up. Make a new appointment and this time he shows up. So I think everything is going fine when this asshole tries to haggle. I had been told during each conversation what he was going to give me for my car. I asked multiple times if that was going to change and was told it was not. So fuck this guy for wasting my time and then expecting me to haggle on something that was set in stone. Avoid this place.

I hate going to big franchise dealerships so I decided to look for an independent dealer and found…read morethis place. They have some great cars, I ended up buying a rly clean 2014 Ford F150 in mint condition and I'm so happy! I will definitely be sending people their way!

From the owner: CarVantage, your trusted destination for quality used cars in Central Texas! read more

STAY AWAY!!! Wow! I wish I would have done my research! Just found out I have $1000+ of fines &…read moretoll violations for a car I sold ALEX in May of 2024. Since then, the car was fixed and has been driven all across town on my dollar! Immediately after being sold the car must have been fixed and tolls date back from April 2024-Dec 2024. Ugh. Time to get a lawyer!

Unfortunately, my reviews match some of the others. I am currently in a battle with toll companies…read moreas the car was fixed and illegally operated and/or sold. The owner answered one call but about it and has not returned any calls messages since. Numbers associated with this company - 512-948-1866 and 512-734-7620 (Junior). Junior was pleasant during the original towing and transaction, and the amount they gave was terribly disappointing for the value of the car. Since then, the company has been negligent in both its legal responsibilities and its customer service. I wish I had done a little more research and not used this company. Hopefully this review will inform others.

This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona,…read morebecause the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it.

Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..

My car desperately needed work after 9 years of no major maintenance done. I took it here and the…read moreteam went above my expectations on communication of what was needed and how quickly they finished. They were transparent and honest, better than any other shop I've been to!

I brought my car to get inspected because it was misfiring. They did amazing work. I would…read moredefinitely recommend them.

TRUE HEROES AGAIN!! THOMAS arrived promptly to haul away another vehicle for my family. They always…read morego above & beyond. They are always on time, honest, and trustworthy. Thank you JAMES for providing such a valuable service which is unheard of in our world today. We value your years of dedication to making such a positive difference for so many!

$100 for a '95 M3? Seriously? I can get $300-400 for the seats alone. I called you because I don't…read morewant to dick around pulling everything and parting. Your garbage condescending tone over the phone ("well it's just a '95, nobody cares") tells me enough. Get bent.

Sold our truck to CarZeus, and it was the fastest, most hassle-free experience out of all the…read moreplaces we got offers. Not only that, but they gave us the best offer, in less time, and the check posted to our account within the hour. We were purchasing a new truck that arrived sooner than we thought, so we didn't want to take the time to sell our current truck ourselves. Fortunately, we avoided taking the time to formally advertise, give test drives etc. by using CarZeus. The staff was also the most friendly of anywhere else we tried. We definitely recommend CarZeus for selling your vehicle, versus the effort involved in sale by owner!

I was looking around to sell my 2021 GMC Acadia and literally spent a week looking for the best…read moreoffer. CarZeus had the best offer and the process of selling it was soooo fast. I was able to do most of it over the phone and just went in to sign off and was given my check. Fastest, stress free, hassle free! We worked with a guy name Joe and he did an amazing job!