We needed a repair on some equipment under warranty & our pool company contacted this company to address it. We had limited contact. They emailed us to schedule a time to come out. We attempted to call with a question, but didn't receive a call back during business hours. We instead received another email the following day with a response. They were able to send someone out promptly. The worker who came was friendly & courteous. He was able to handle things without needing our presence & was quick to do the necessary fix. Things seem to be working fine now, but there was no further contact from the company to follow up & ensure there were no more issues. read more

I had a problem with my spa heater and Keith had the issue diagnosed within minutes. I highly recommend this company for any of your pool or spa repairs. read more

I want to share my experience with Dennett Pools to help others be aware. Unfortunately, my experience with this company has been very negative. I had multiple issues with their service, but the most serious one involved my pool's auto-fill system. Their technician placed rocks inside the auto-fill sensor, which caused the water to run continuously for weeks without my knowledge. Because my pool is located near a slope, the water was running down the hill into neighboring properties. I only became aware of the issue after the water department contacted me about unusually high water usage. When I called the company, instead of properly diagnosing and fixing the problem, they shut off my irrigation system without informing me. As a result, my plants began to die until I realized what had happened and started watering them myself. Even after I reported the issue, it was not resolved. I had to call another company, Sacramento Valley Pool Service, who quickly identified the problem and showed me the rocks that had been placed in the auto-fill sensor. When I contacted Donut Pool again to explain what had happened, the owner (Jeff) responded by yelling at me and defending his staff instead of addressing the issue professionally. There was no apology or attempt to resolve the situation. This experience was extremely frustrating and disappointing. I strongly recommend that anyone using this company closely monitor their work, as they did not take responsibility for the damage caused in my case. read more

Dennett Pool Service - Pool Cleaners Near Me - Roseville, California

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Came out within a day of my phone call, immediately diagnosed the problem and had the parts on hand to make the repair. Price was phenomenal. Much better than the actual installer of my pool and system. I'm using these guys as long as I have a swimming pool. read more

Dennett Pool Services was recommend to me by a trusted employee at my local pool shop. I was delighted with the communication, the price point on the Polaris booster pump, and the clean install. I appreciated Dennett's support. read more

I couldn't be more pleased with the service I receive each week. Russ always takes the time to answer my questions, makes recommendations, and keeps the pool looking spotless every time. If you're looking to have work done on your pool, or need someone to keep the chemicals in perfect order, look no further than Dennett Pool Service. These guys have been around a long time and do great work. I highly recommend their services. read more

Dennett Pool Service - Pool Cleaners Near Me - Roseville, California

Price was right but I can not get a hold of anyone. My husband spoke to a service tech at the office a few weeks ago, I have asked my pool tech to have the office call me a few weeks back and my daughter did so today as well. I have called and left several messages, and my email keeps getting kicked back as not delivered. Ive emailed the office and billing. Billing seems to go through but no response. They are still in business. I do know that. My daughter spoke to the service tech that stopped to clean the pool today. I last spoke to the office via email 2/19. He told me that my spa was empty and he said it is probably a bad check valve, bad actuator or leak. Well low and behold it filled back up on its own that day, so we didn't worry about it. The main issue is when we turn on the heater it drains the spa. The control box is not set up correctly. We cant get a hold of anyone to fix it and we are not able to use it. Now I am looking to cancel. I hope this review gets to someone. I do not know any other way to reach out at this point. - Jenn Christine read more

This company came recommended to us. I reached out for an estimate. They responded the next morning with a request for pictures of our pool. They responded with a quote. I replied with a question and did not hear back. I read the reviews that did mention the communication was lacking. I needed them to answer my question before I made a decision between several companies. I had to go with the reviews. Communication is important when deciding on a new service provider. read more

Great job. quick professional service at a great price. HIGHLY RECOMMENDED. Called with regards to my pool pump. Got an HONEST QUOTE and technician arrived the next day and took care of business. read more

We are first time pool owners so our knowledge is very slim when it comes to pool maintenance. Dennett Pool Service was recommended to us by a friend and I am so impressed with their customer service . We had issues figuring out some of our equipment but Jeff was so quick to respond to my emails, he was able to send out Shane to come fix the problem the next day so our kids could enjoy the pool for Spring Break. Jessie our pool guy is always so sweet to our two dogs and does a good job cleaning it. Thank you again for all your hard work guys and keep up the great work ! read more

Dennett Pool Service - Bailey enjoying our beautiful clean pool - Pool Cleaners Near Me - Roseville, California

I've never worked with a company who refuses to have voice convo's with prospective customers. I need to replace over $7k in pool equipment. I emailed back and forth with Jeff for a week with questions and requests for a conversation prior to accepting.... Jeff responded one time every weekday morning via email, and not once did he call me back. It seems new customers are not a priority for Dennett Pools read more

Dennett does warranty for Pentair. Robert came out and had what I needed to get the pool sweep back in business. Then after warranty he even found me a deal on a controller. Great service read more

Keith is great! We recently moved into the area and had t had a pool on over 10 years. Keith made/makes it very easy for us to enjoy a sparkly pool without having to maintain the water and equipment ourselves. He's very reliable, friendly, and is always so pleased to answer any questions we may have. Keep up the great work! read more

I have used them to fix some relays, replace pool lights to led, and replace a pump. They did a great job each time and highly recommended.

We've been using Dennett pool service for a couple years now. It doesn't matter when I send an email, I get a prompt response. They were always clear and concise in the recommendations. Their pricing is very transparent and consistent. I would highly recommend them to anyone looking for outstanding pool service. read more

We made an appointment on May 7, 2021 for Orientation on Our Pool Equipment for today May 25, 2021 and they flaked out in us and they stated they were too busy! How Unprofessional when they were contracted with Our landscaper to maintain our Brand New Swimming Pool for 30 days then to orient us on the pool equipment as well as assist us in setting up our wireless pool equipment. We are brand New in having a Pool and was informed by our landscaper company whom built our pool that after 30 days of Maintenance with Dennett Pool Service they would orientate us with the equipment. Nope and they have NO intention of complying with their end of the contract. All they do is complain about how far we lived and made any excuse Not to give us our orientation on our equipment as well as set up our wireless! read more

I was referred to Robert through another company who doesn't do "gas pool heaters, I had originally reached out to someone else and could get them there without signing on to a $150 diagnosis fee. Robert and Sean showed up and got right to work and corrected the issue right away and addressed a few other concerns. He was knowledgeable, professional and honest. After reading several reviews prior to writing mine, i was baffled to see the lower rating, I realize that Robert is a huge asset in this company it is very hard to find an honest professional in any industry. I am great full for the referral and I hope the company retains Robert for years to come. I have more upgrading to do and would follow Robert where ever he may go. read more

Here's what being a "valued client" for 4 years gets you: Their service tech was out at my place and inadvertently left before reconnecting a pipe. He also shut the breaker off to all of my equipment. When I got home on Saturday a good chunk of my backyard was flooded and water was gushing out of the pipe that was left unconnected. I texted the owner and was almost instantly scolded for leaving him "a weekend text". No apology for the catastrophe, no offer of help, no mention whatsoever of the situation at hand. Only a verbal spanking for my text. As a business owner myself to say that I was offended would be the understatement of the century. I instantly texted back that his services would no longer be needed to which he replied "Fine with me." That's what you get for being a longtime client. Oh, and still no fix to the issue they caused. read more

Dennet's service team is excellent. They are professional, have technical skills and understanding of pool systems and the know how to make recommendations and changes. The work they did for me (heater repair, pump replacement with variable speed) brought my 20 year old system up to date and it runs great. read more

I had a PentAir Kreepy Krauly pool sweep that was only 14 months old, and it stopped working. Since it was under warranty, PentAir provided me with 3 pool cleaning companies that could service the sweep. None of them would call me back, and none had time to service, due to COVID. This went on for 2 months. Later, I was directed to Dennett Pools. The guys at Dennett Pools got back to me the same day and serviced my sweep immediately. They are very professional and respect the client's time. My pool sweep is working again and my pool is crystal clear. Thank you so much Dennett Pools. read more

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We had this company service some rental property pools. There was some payment mixups but Emily was great she addressed things quickly and made it right. If you need help on your account for any reason, talk to her. read more

I was having a problem with my Pentair Intellichlor since it was installed by another company. Called all over and nobody would touch my acid dosing system. Finally called pentair warranty line and they contracted with Dennett Pools. Robert called me later that day and setup an appointment. He was punctual and fixed me problem in the first visit! The previous plumber has some connections mixed up and a sensor had failed. He corrected it all and adjusted the system to function correctly with my salt pool. I would hire them again anytime I need help! A+++ and 5 stars! Thanks for the awesome service and help fixing my issues! read more

I had an issue with my Pentair heater that warranty covered. Dennett pools contacted me within 24 hours and got me scheduled the next day. Quick, responsive and polite. read more

Dennett Pools has been servicing my pool for the 9 years I have lived in this home in Loomis. Our pool is challenging as we have two very large heritage oaks, that drop pollen, flowers, and leaves. We are on 10 acres with lots of other trees and grasses that contribute dust and pollen into the pool. After the most recent rainy season our pool was flooded with dirty water from our pastures. It took some time but the guys at Dennett got it back to crystal clear. They are the champions of pool service. read more

A well deserved 5 stars. We have used his services 3 times now and have been treated with the utmost care each and every time. He answers messages right away, and was willing to take time out of his Sunday evening to help us with our pool maintenance issues. Thank you again Craig! Highly recommend working with him! read more

I've used Dennett to replace some parts on my pool system including the variable speed pump, a few automatic valves, and re-plumb the pool sweep. Robert who does the service calls is always professional , gets the job done fast, and knows what he is doing. My home warranty company sent some other pool service guy out who didn't have a clue what he was doing so I gave Robert a call and he was here the next day getting me back up and running. I will for sure be using these guys again and I highly recommend them. Fair prices , timely service, can't beat them. read more

I was so happy with the quick response and service from Dennett Pool. I had a different company that was supposed to install a salt generator and they just plain didn't show up. When I called Dennett Pool and explained they got right on it. In less than a week we were good to go. Thank you again for the reliable service 1 read more

Been a customer for about a year now, nothing but great things to say about these guys, extremely fast responses whenever I had a question or needed a fix. We just had some issues with our pool lights this weekend, messaged them on memorial day and they came out the same day to diagnose, problems completely fixed the following day. read more

To start, they quoted us $125 based on size and area of our pool we gave over the phone, then he came and decided to charge $175 for no apperant reason, I guess saw the pool was really nice and thought we can afford to pay more...its a new pool and we needed salt, so the owner sent a guy to pour the salt and the the whole way from driveway to to the back of the house was covered in salt, he spilled it as he was walking and left without cleaning. When we contacted the owner and explained what happened, the only thing he said was that the guy probably didnt have anything to clean it!!! Are you serious??? Thats your response??? How about sorry, we will clean it or offer discount on next service...so we ended up cleaning it ourselves and that was the only and last time we have these guys do anything with our pool. Horrible service!!! read more

Dennett Pools is on point! They removed some of the most bizarre Pool plumbing and equipment that I have ever seen in my life! Dennett and his crew of fashion jean wearing guys installed state of the art equipment. I was blown away with the attention to detail. The cost was on point! The workmanship was over the moon! These guys are good! Really good. Craig Dennett and his crew are second to none. If you need pool equipment or service, call them! read more

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Jeff and the rest of his staff at Dennett Pools are amazing. They go above and beyond for their clients and are always super friendly. Thank you for always keeping our pool looking amazing!!! read more

We've given ample amount of notices and time for this company to do the right thing, so here we are. Bought three variable speed (rebuilt) OVERPRICED pumps from Dennett Pools, a remote panel and electric valves. Pumps had issues shortly after installed. We were told by other pool professionals that the overall installation was done incorrectly, (they glued fittings instead of using unions) where they can't be removed for repair or adjustment. We've left messages for the last three months with the owner,Craig Dennett and his office for assistance, NO RETURN CALLS OR TEXTS, no attempts by them to assist with the pump warranty. They came out in early July to replace a valve that went bad soon after they installed it, they had known about the pump issues at the time and still didn't address them when at the service call. The tech left in a rush and the pumps haven't been addressed since. After months of the recently installed pumps not working, we found an O-ring that dislodged from a fitting they installed, stuck in between the pump motor and the filter basket. The pump is non operational, a big waste of money. We are blown away by the blatant unprofessionalism. I'd think twice about using this company and relying on their products or service. read more

Dennett Pool Service - Fitting o-ring stuck in the motor of the Dennett rebuilt pump. - Pool Cleaners Near Me - Roseville, California

Dennett Pools fixed a power supply issue at my home and did a fantastic job. Another pool company came and quoted a whole new control board at over $2000 but I had a concern having only replaced that item 1 year ago. Robert then came over and diagnosed the issue as a power supply problem which he immediately fixed at a cost of $150! He inadvertently charged me $300 which I still liked better then $2000 but he realized the mistake and send me back my check with a nice apology and a corrected invoice. How often these days does this happen as I find it truly refreshing that a company is so honest and transparent. I will certainly work with them again. read more

My fiance's pool had a problem with the cleaning system and I was recommended to call this place the repair. In the beginning, the person who helped me said he would come out to take a look at the pool before he sent out a technician for the repair. After contacting the person via email, he gave me the run around of not wanting to come out to the house since it was too far for them. This was not professional at all. First of all, if you call in to the place there is no answer and even after I left two messages they still did not call me back. It seems you would have to contact them via email for an answer. Do not come to this place if you're not a local because they will not give you the time of day ad will give excuses to not have to drive out there to your house even after saying they would do so. read more

I rarely write reviews but Dennett Pools has such exceptional service I had to share my experience. Robert has now worked on my pool equipment twice, first to replace a salt cell then to replace valves and misc issues ive had. I was blown away by the attention to detail and the extra efforts taken to have my equipment run more efficiently. To top it all off he painted all of my plumbing so it would all match, small things like this show me that they truly care about their customers. read more

Very disappointing, my pool was green for 2 months, and they didn't do anything to correct the problem. The worst part was that they don't answer their phone and won't bother to call back. read more

I just had this company install a Handrail in my swimming pool and they did an amazing job!!! This has been my third dealing with this company and each time they were excellent to work with.!! I highly recommend them for any pool work you need!!! read more

My motherboard went out on my Pentair Equipment, and Pentair sent me a list of a few companies qualified to make this repair. I contacted them all, and ended up going with Dennett Pools. Robert came out right on schedule, and worked his magic! He really made a complicated repair look simple. I had one board go bad, which fried the other board as well. He had everything he needed on his truck, and made the repairs quickly and at a reasonable price. He even took the time to do a "once over" to make sure everything looked good with all my equipment. They will be my first call if I need help again! read more

My pool was green and they refused to help me nor did they call me back. Horrible customer service would not recommend them to a friend. Also when they added chemicals algae still was coming back in the pool. read more

I built a pool this summer as an owner/builder. Craig and his guys did the install of the equipment and lights. Cool guys very knowledgeable and helpful. If I had to do it all over again Dennett Pools would be my first call. read more