Brian and Chris serviced my pool for over a year and did a fantastic job. I could call and ask…read morequestions and they would provide me answers without charging me for a service call. Very knowledgeable and experienced. Highly recommend them if you want an honest business.

I moved to Rocklin in August 23' and started pool service with NorCal pools. Service started out…read moregood and slowly declined over the next few months. I began to notice they wouldn't show up and when they did they were only here for maybe 5 minutes and did a poor job, there were always leaves and bug floating on the surface immediately after they left. On multiple occasions I saw the pool guy smoking a cigarette in the corner of my yard, I found this extremely unprofessional. The whole time I was with Nor Cal pools my salt levers were extremely low and I was being charged for salt. I had my water tested in May 24' a couple days after their last visit (note they came twice in May but were a no show for the last 2 weeks of the month) and found only 20% of the levels were within range. I called and cancelled my pool service and received an invoice with some inflated charges. I spoke with Bryan via text about the charges and he adjusted the invoice and hoped we could move on. Fast forward to today 7/8 and I get a certified letter that I actually had to sign for. The letter threatened legal action for unpaid invoices... this was frustrating due to the fact that I still have a card on file with NC pools. I sent Bryan a text letting him know I would pay the amount we agreed upon back on 6/3 not the new amount with $60 in late fees. I sent him a screen shot of our text when I set up the card on file that he said he could auto charge. A few minutes later I get an email saying my card was charged but not for the agreed upon amount. I didn't get an apology for the unnecessary letter, no "my bad" for not charging the card on file or even an acknowledgement of my email. I am a believer in small businesses and like to support locally but I expect honest service and integrity in return.

We needed a repair on some equipment under warranty & our pool company contacted this company to…read moreaddress it. We had limited contact. They emailed us to schedule a time to come out. We attempted to call with a question, but didn't receive a call back during business hours. We instead received another email the following day with a response. They were able to send someone out promptly. The worker who came was friendly & courteous. He was able to handle things without needing our presence & was quick to do the necessary fix. Things seem to be working fine now, but there was no further contact from the company to follow up & ensure there were no more issues.

Came out within a day of my phone call, immediately diagnosed the problem and had the parts on hand…read moreto make the repair. Price was phenomenal. Much better than the actual installer of my pool and system. I'm using these guys as long as I have a swimming pool.

Came by very last minute and did a pool inspection. Very friendly and helpful in answering questionsread more

After 15 years of being with this company, since the original owner, Dan decided to completely…read moreghost me. The last thing I heard from him was a service I was going to be provided and was never provided. I attempted to contact him via text and phone and never received anything back. Since then, because of his lack of services, I have had to start from the bottom up of getting the chemicals corrected. The last thing I heard from him was that he was going to provide a service and he never did. On top of that, he sent me a bill for the month that he had not contacted me back. As a business owner, and somebody who has been a loyal client to this company I would expect a business owner to at minimum, contact the individual back and have an adult conversation explaining the situation. I would never refer this company to anyone. Since the original owner it has done nothing but go down hill.

Great service. Personable friendly. Always clean and on time. Checks all equipment. Keeps the pool…read moreand operable with no issues. Proactive vs reactive. Easy to reach and deal with

We have been using Rocklin Pool and Spa for a few years. They were recommended by our pool…read morecontractor. I'm very confused by this service. I have a hard time getting a straight answer when things are not going well. Our pool turned green this summer due to algae growth. We hadn't even swam in it. I don't understand how it got so bad if they are coming to test regularly. Then they charged us to get it back on track and it took over a month. I also am not convinced they come on a regular basis. It would be nice if they left a card to let you know they came and how your pool is doing so it doesn't get worse and you get charged more. Additional they only take checks which is annoying.

I can't say enough great things about this pool company. every single week they are right on time…read moreand very speedy. we just got a new dog with very bad anxiety so I asked if a text ahead would be an option and they were so accommodating. I know this may seem like an easy request but It just eased my mind so much that we don't have to stress. they are always super responsive and kind. i'm so happy I found them , HIGHly recommend

They take care of our pool very meticulously and when we need something else they point us in the…read moreright direction

These guys are my go to pool service company. Extremely knowledgeable, professional and very…read morethorough with their service. They closely monitor the pool chemistry to ensure the pool stays looking great. Highly recommend

Unprofessional, overpriced, and dishonest…read more This company has been a complete disappointment. I was charged $102 for a phosphate treatment clearly listed in the contract at $43. I was also billed for a filter cleaning--despite the tech claiming there was no water supply. How exactly was the filter cleaned with no water? It doesn't add up. When they asked me to add water to the pool, I did. Yet they still blamed poor service on "low water levels" and "major leaks," instead of taking responsibility or clearly communicating any real limitations. The lack of transparency and professionalism is unacceptable. I'm not asking for a refund--I just want other potential customers to know what they're walking into. Check your invoices. Question everything. I'll never use this company again.

After several pool companies failed to provide adequate service, our neighbor referred us to…read more Carson Pool Service. We have been using Carson Pool Service for about a year and we are so relieved now. We no longer worry about our pool or if anyone is going to show up. Jason is very dependable and whenever I have called he has always reached out within a hour to answer my questions. We have our pool serviced weekly and the price is very reasonable. Anyone who's struggled to find a legitimate pool company should use Carson Pool Service. By far the best pool company in the area!

We were in a bit of a jam when our current pool service went MIA. Quality Clear Pools was quick to…read morerespond, went above and beyond to address our service needs, and gave detailed information based on years of experience and data. We are paying slightly more than we were for our monthly service but worth every penny. I would highly recommend them!

I had numerous issues with my pool equipment and engaged Jeff to id what the problems are. He gave…read morea complete and detailed list of what I needed to do to update this 25 year old pool equipment. His updates have been installed and what a wonderful feeling to not have to babysit any of the functions. He brought the entire system up to date and even added an application so that I can now access any of the pool functions via my cell phone. His service was prompt and professional totally 5 star experience for me. Thank you Quality Clear and especially Jeff for sharing your extensive knowledge and your expertise in the installation.