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Delta Air Lines

2.4 (175 reviews)

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This was the breakfast charcuterie board not bad at all
Chris G.

Had to fly out to Denver and Cincinnati and went first class which is always nice the food was good as well flight was good and flight attendants were great would definitely recommend if you have the funds since seats are much more comfortable up front can't wait for the next trip.

Brie McCheese Muffin?
Georgie M.

Delta Airlines for many years, was one of the top airline for customer satisfaction, along with Alaska in the US. Then the wheels started falling off. Somewhere along the way, they decided to upgrade their seating charts for overseas travel. At this point let me explain, that we tend to fly economy plus on domestic flights and business overseas. There in lies the problem. Delta doesn't really offer traditional business class anymore. The Main Cabin is regular economy. Delta Comfort Plus is economy with some extra legroom. There is also a sub category called Basic Economy, which must be a very tight seat. Delta Premium Select is premium economy, again with some extra legroom and the seats go back further. Delta One is the branding for the airline's hybrid Business class/ First Class. We used a couple of hundred thousand miles to get basically, Premium Economy seats thinking it was traditional Business Class. Absolute waste of good Amex points on our Delta Skymiles Reserve card We complained at the Delta Lounge in MSP after flying from PHX. We received a combo of award points and cash certificates for future travel. Hence, the Four Stars instead of two.

Delta's #1 priority - frustrating their customers!
Joel K.

Delta Air Lines is a maddening paradox--a company capable of employing some of the most caring, professional, and genuinely respectful people in the industry, yet utterly failing its customers through a broken system of baggage handling, "customer service," and technology that feels like a deliberate insult. If you fly Delta, prepare to be charmed by their gate agents, flight attendants, and pilots, who make you feel valued, heard, and respected. But brace yourself for the soul-crushing incompetence of their baggage operations, a customer service department that seems to exist only to torment you, and an app so dysfunctional it could be a case study in how to alienate customers. Let's start with the good--because it's real and deserves recognition. Delta's in-person staff are nothing short of phenomenal. Gate agents greet you with warmth, flight attendants go out of their way to ensure your comfort, and pilots exude confidence that makes you feel safe. On my recent trip through Augusta Regional Airport (AGS), I encountered staff who, when present, were absolute lifesavers. One Delta representative, after I tracked her down, tackled my issue with urgency and professionalism, helping not just me but two other stranded passengers whose patience was wearing thinner than mine. These people are Delta's saving grace, and it's a tragedy they're stuck working for a company that seems hell-bent on undermining their efforts. Now, the nightmare. Delta lost my luggage TWICE in a four-day span--first on my outbound flight, then on my return. The first incident at AGS was a masterclass in neglect. My bag didn't appear on the carousel, and the Delta baggage office was a ghost town, shuttered with no explanation. Another passenger, visibly distraught, pointed to his bag sitting in plain sight behind a locked glass door, while a third had been hunting for his luggage for 15 hours with zero assistance. A Delta rep was supposedly "on the way" for 30 minutes, leaving us stranded. With a sore knee, I limped across the terminal to the Delta counter, only to find it deserted. A TSA agent casually informed me the staff were "helping with boarding" and would "be back soon." Are you kidding me? A major airline can't staff its counters during operational hours? After 15 minutes, a representative finally appeared, visibly surprised to see me. To her credit, she jumped into action, locating my bag--which, shockingly, wasn't even in the baggage office but elsewhere in the terminal. It took 75 minutes and my own detective work to resolve what Delta's system couldn't. The second loss was even more galling. On my return flight, Delta misplaced my bag on another Delta flight. They had the audacity to ask if I'd wait at the airport for 45 minutes because it "should be here." Absolutely not. I requested delivery, and miraculously, it arrived at 10:00 AM the next day. But the fact that Delta's baggage system failed twice in four days is unforgivable. This isn't a one-off; it's a pattern of incompetence that leaves customers feeling like their belongings are part of a cruel scavenger hunt. Then there's Delta's app--an abomination that makes you question whether anyone at the company has ever used it. After inputting my baggage details, the app gleefully informed me my bag was "already delivered" and shut me down, prompting me to "track my next bag." There is no next bag, Delta, and there may never be again if this is how you treat customers. The app's unreliability isn't just frustrating; it's a betrayal of trust, leaving you stranded with no answers when you need them most. Customer service? Don't get me started. I spent 55 minutes on hold--yes, 55 minutes--enduring torturous music and relentless commercial interruptions that felt like psychological warfare. The automated system promised a "representative" but delivered only despair. When I tried the app's chat feature, I connected with a wonderful agent named Lea, who tried her best for 30 minutes before the system abruptly transferred me to a "baggage specialist" and disconnected me seconds later. No resolution, no follow-up, just a void where customer care should be. I'm not seeking compensation; I just want to scream into the void and have a human hear me. Delta makes that impossible. Delta Air Lines, your frontline staff deserve better than to be shackled to your dysfunctional systems. Your baggage handling is a disgrace, your app is a technological embarrassment, and your customer service is a masterclass in how to make people feel invisible. I'm not asking for apologies or excuses--I've heard enough of those. I'm demanding you do better. Fix your systems, staff your offices, and treat your customers with the same respect your gate agents and flight attendants show. Until then, you're not an airline; you're a gamble. Fly Delta at your own risk.

Ironwood waiting area next to gate 6 & 7
Larry M.

I enjoy flying Delta, my experience with this airline has been excellent. They have always been on time. I appreciate their customer service. The airplane has always been clean & staff is very friendly.

Christopher J.

Upon arriving at the airport I'd originally thought a Delta flight would be a negative experience but I was wrong! It was a later evening flight to Seatac and I appreciated going through security, the airport and the Gate wuthout the usual daytime fuss. Once onboard the plane I found it wasn't that bad. The video screens (and the complementary earphones) provided everything from the Safety Brief to the varied entertainment. It had seemingly everything from adult to toddler shows, games and music. The seats were comfy enough and the one guy who refused to wear a mask (there's always one) was escorted off the plane unceremoniously. The return flight wasn't bad either. Both Crews were professional and friendly; this includes the Ticket and Baggage Takers. Also the Runner who helped with directions and where to weigh the baggage. I DO want to see about joining The Delta Lounge Club deal; from the outside looking in it looks pretty sweet. Foe affordable flying I'd consider adding Delta to anyone's list of airlines.

A ham & cheese omelette with fresh fruit and a croissant

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10 months ago

If you want me to do my own check in maybe it would help if the kiosks were working. Half the machines were out of order.

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3 years ago

gets worse every flight. no bag space...a what? Back to SW or American. This is a very unpleasant experience

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1 year ago

Warning: They are great at breaking wheels off checked bags and they make it very difficult and almost impossible to file a claim.

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Review Highlights - Delta Air Lines

I had to make a last minute change to my reservation and he was accommodating, pleasant, fast and made the entire experience painless!

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JSX - La plane

JSX

(24 reviews)

My airline of choice. This airline offers many perks that commercial airlines don't offer:…read more Check-in is only 20 minutes before your flight departure 2 pieces of luggage included in your airfare cost cost Depart/arrive from/to a small airport. Alcohol included included Luggage is ether lined up on the tarmac as you depart off (Scottsdale) or brought by a luggage cart to passengers. Now for some things to consider with JSX: There is typically no public free parking only valet at the small airports so do your research. Luggage has the same 50lb limit and if your luggage is over there is an extra charge. There are no overhead bins on the plane so everything you carry on must fit under the seat in front of you. That's about it! While the cost to fly JSX is more than traditional commercial airlines, the benefits listed above justify the cost.

**To reach live person at Airlines® call +1 888-559_69.19 (U*S) *and reach 'Customer Service…read moredirectly' at any time booking management, flight changes.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

American Airlines - Absurd seats

American Airlines

(1.1k reviews)

I've been an American Airlines member for centuries it seems. Each time I fly (more recently) with…read moreAmerican, there is some delay or other issues with my flight. It's never a smooth schedule. I've had my good and bad experiences flying with them as a card holder. My understanding of what this company was growing up and how I was treated as customer "back in the day" has changed tremendously since then. The friendly skies, the "on time machine" and "something special in the air" is a far cry from what it was then. They've failed on almost every level of the things they upheld so vigorously during the 80's. "Doing what we do best" isn't what we get nowadays. It's the sign of the times I guess, but honestly such a shame too! You're paying a high premium and having to do most of the work yourself when entering the airport. Staff is simply there to socialize amongst one another & if you have questions or need guidance they seemed more bothered by that, that you've interrupted their conversations. The on board staff is just going through the motions without any type of respectful greeting, personalities are as dull as a butter knife, zero friendliness and lack of appreciation of their passengers. As a valued member, I will continue to hope for the best, but will always be prepared for the unknown and what my experience has been lately versus what my expectations are moving forward with this airline.

Flew from RDU to Here and then a few weeks a return trip to RDU…read more Both trips were on time. The first trip , I had the row all to myself, that was nice. I usually like to sit in row 32,33, or 34. I find that I have a good possibility of having the row to myself. Not always , but it does happen often. Sky Harbor is a very easy airport to get in and out. Terminal 4 is the American Airline hub. I do have to say , the attendances on the flight were not as friendly as Delta's attendances. So much said for that . I do fly American often and also Delta. The gate areas do have a variety of charging stations. Some gates more stations than others.

Frontier Airlines - Wheels up

Frontier Airlines

(474 reviews)

You know if you're not one to be frustrated over no frills then this is the way to go. The staff is…read morealways super friendly. The planes are always clean. And most of the flights are on time. Prices are a bit higher than they used to be, but that's across the board.

Frontier is the worst airline and experience I ever had. I've traveled to six continents and many…read moredifferent airlines and Frontier was/is the worst. The two employees on the right of my attachment photo are bad employees. Not professional. Not polite, No empathy. Not helpful. No nothing. The online check-in didn't work for me this morning and right in front of the Frontier Airlines employees. I showed the two employees on the right of my attachment photo my screenshots and live non-working Frontier Airlines website and still nothing. They even said, show it to me live and I did. Still nothing. They just wanted that $25 fee to fix it and check me in. Both employees knew my flight was leaving in about one hour. No one cared. Any other similar and different businesses would waive the fee and correct it. These two employees just wanted my additional $25. I later paid the $25 for help and got my boarding pass with D/Dee. D/Dee was friendly, professional, cared and sympathetic. She should be the supervisor. The TSA Agent at pre-check heard three other complaints about Frontier Airlines employees just prior to mine. Another issue was that I was supposed to get free luggage and was later charged at SNA JW Frontier Airlines. I was charged $150 extra for what was supposed to be free. I cannot believe they charge for coffee on the flight I believe Frontier Airlines is the biggest scam and the worst.

Southwest Airlines - Charging ports

Southwest Airlines

(754 reviews)

**Need for 24/7 quick help *call Airlines* at +1(866) 558~39.06 *phone number. They can help with…read morebooking management customer suport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $14O for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again...

Toll-Free-Customer Service* **Southwest Airlines Phone Number $ +1 (844)__333-06.20 **…read moreAs an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

Allegiant Air

Allegiant Air

(446 reviews)

I flew Allegiant from Mesa to Rapid City SD because they were the quickest and cheapest carrier…read more The flight out was great with no issues. However, the return flight was fraught was frustration and disappointment, including a total of 5 delays for a total of 7h and 29m sequestered to gate 7 in Rapid City's airport. I was pretty frustrated and angry, but once I learned what the company did in attempts to prevent everyone involved from being stranded, I completely understood and am now sympathetic to the cause. I would actually choose Allegiant Air again if their route was the most convenient, even with the possibility of being shipwrecked by them again... because they do try and they do care

This particular experience is regarding the purchase of tickets. I recently learned that if you…read morehave the opportunity to purchase tickets at the counter, you can save roughly $40 per round trip which is essentially the convenience/admin fee online, but there are specific parameters on how to do so... It has to be during their allotted or scheduled hours for the airport Which is extremely limited and as of this review is from 12:00 - 1:00 pm. Every other day they are considered "closed". I did inquire with the agent if it really was only on Sundays, which she said they can sometimes do it during other hours right before or after a flight, but not guaranteed and depends whose working that day. Secondly, though they have various lines and have signs saying "All Services", you have to go to the very end, along the wall for tickets and oddly enough there is no sign. Because the hours are so limited, travelers will book multiple sets of tickets at once and their system or process is not built around efficiency, We had about 10 or so people ahead of us and were in line for almost an hour. Again, some of these travelers were booking numerous tickets, so it would take longer, but they really don't set anyone up for success and you have to provide all the standard info you need for a flight, but verbally then need to confirm. So as you can imagine, not the quickest process. It would make a lot more sense if they have forms that could be prefilled to help streamline the process. We had three round trip tickets to book so saved about $120 for our hour of time, was it worth it? In this particular case, yes, but time is money too, so one ticket, maybe not, but it's all relative. You do also have to pay for parking, which luckily is not too steep in Mesa and was a few bucks for the hour. I do not quite understand why more work for the staff leads to more affordable or cheaper tickets, but is an option for those traveling and if you have many tickets to book!

Spirit Airlines

Spirit Airlines

(170 reviews)

Are flight was to depart to Las Vegas at 4:15 pm . Was delayed to 5:45 pm . We are on the tarmac…read moreready to roll time 5:50 pm . We waited, waited, waited. Pilot turned the plane around . Informed us that the Las Vegas airport has shut down !! We are still on plane time6:45!! So this is our first time on sprint will keep you posted.we are departing!! The weather does have a play in traveling on airplanes Safe travels .

Debra at the check-in counter is AMAZING!!! Debra went above and beyond to make the process smooth…read more There was a long line at the kiosk so I was able to walk right up when Debra called me to her counter. Debra gave me pointers on my carry on items and even walked me to the bag weigh machine to help me to be able to get onboard. Hooray to Debra... then there's my TSA PRECHECK point where the lovely lady with the lovely haircut was professional and knew why I kept beeping in the machine after the guy employee told me that he'd make me take everything off as long as it kept beeping... what a jerk!!! He made me darn near strip when she knew it was a simple hair clip that kept me beeping instead of creeping through On the plane...I was upgraded to first class type seats which were bigger seats upfront. Whoo hoo!!!: Tons of leg room and a arm rest... sheesh it's night and day comparison to the regular seats. Thanks to Debra my trip started off fantastic !!! The flights were some of my best flights taken honestly. Going up and dropping down were smooth with no turbulence which I applaud both pilots. Jobs well done!!!

Falcon Executive Aviation - Hassle Free Travel

Falcon Executive Aviation

(3 reviews)

I got an introductory flight for my husband's birthday. They even allowed me to go on the flight!…read more I sat in the back and took pictures, my husband sat in the captains seat next to the instructor. It was a great experience, my husband had a lot of opportunity to fly the Cessna 172 G1000. I recommend extending the flight to one hour which allowed time to fly over the beautiful lakes. Our instructor, Travis Graham was amazing. I highly recommend the introductory experience for anyone interested in flying. My husband has done computer simulations for a long time and this is what he needed to commit to taking flight lessons.

Do Not Take Your AIrplane Here. Sent plane in for an annual. Was quoted $6000 for the inspection,…read morewas invoiced $7500. Plane had an extensive annual every year prior. Noted three issues with plane. Left alternTook three months and cost more than twice what it should have. More than $22,000 in unauthorized labor. Took the plane for .8 hour post maintenance flight. Plane returned with loose plug on oil pump causing massive oil leak also left alternator light was on constantly when returned right alternator light was on all the time. Ownersaidhewould fix he also said I was lucky because when he touched the plug it fell outThey did fix and left alternator light was on again. Confronted owner regarding price, his reply to manager was deal within but I will never work on your plane again. Received a bill for another$800 to fix the problems they still hadn't fixed.

Delta Air Lines - airlines - Updated May 2026

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