Cancel

    Open app

    Search

    Delta Air Lines

    2.4 (178 reviews)

    Delta Air Lines Photos

    Recommended Reviews - Delta Air Lines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Karis L.

    Shout out to one of my favorite airlines! I flew Delta again coming back to Phoenix. Delta is one of the airlines with it's nice comfy seats, clean cabins and spacious leg room. Unless, I was on a new new plane, I forgotten how much a difference it is between Delta vs other airlines with the exception of United also being a fav. (Some American flights are nice too). I love that, you can request all of the snacks offered instead of just the pick 1. Lol The flight attendants are always, well put together with clean pressed uniforms. Love it! The cabin entertainment is also awesome to have, which, helps ease the pain of your flight if there is a crying cutie on board. Whenever I'm flying Delta... I'm excited honestly! In most cases, their ticket pricing seem higher but if you add the cost of a check bag, you could end up paying about the same therfore, I suggest doing the math before finalizing a flight (Don't be cheap and become a spirit) lol Yes, I will definitely recommend flying Delta!

    Damaged suitcase.
    Kelly S.

    Customer service. I was recently on an overbooked flight and graciously offered to check my bag to allow more room for other passengers to have luggage on board. My suitcase was damaged, to the point of being unusable, and because I was unable to speak with a delta agent at the airport, they will do nothing for me. Our flight delayed and I had a scheduled (costly) airport pickup that I could not delay, making me physically unable to speak with someone at the time. Customer service shared that they recognize this is frustrating but ultimately don't care and will do nothing to rectify the situation. We will never fly Delta again.

    This was the breakfast charcuterie board not bad at all
    Chris G.

    Had to fly out to Denver and Cincinnati and went first class which is always nice the food was good as well flight was good and flight attendants were great would definitely recommend if you have the funds since seats are much more comfortable up front can't wait for the next trip.

    Brie McCheese Muffin?
    Georgie M.

    Delta Airlines for many years, was one of the top airline for customer satisfaction, along with Alaska in the US. Then the wheels started falling off. Somewhere along the way, they decided to upgrade their seating charts for overseas travel. At this point let me explain, that we tend to fly economy plus on domestic flights and business overseas. There in lies the problem. Delta doesn't really offer traditional business class anymore. The Main Cabin is regular economy. Delta Comfort Plus is economy with some extra legroom. There is also a sub category called Basic Economy, which must be a very tight seat. Delta Premium Select is premium economy, again with some extra legroom and the seats go back further. Delta One is the branding for the airline's hybrid Business class/ First Class. We used a couple of hundred thousand miles to get basically, Premium Economy seats thinking it was traditional Business Class. Absolute waste of good Amex points on our Delta Skymiles Reserve card We complained at the Delta Lounge in MSP after flying from PHX. We received a combo of award points and cash certificates for future travel. Hence, the Four Stars instead of two.

    Delta's #1 priority - frustrating their customers!
    Joel K.

    Delta Air Lines is a maddening paradox--a company capable of employing some of the most caring, professional, and genuinely respectful people in the industry, yet utterly failing its customers through a broken system of baggage handling, "customer service," and technology that feels like a deliberate insult. If you fly Delta, prepare to be charmed by their gate agents, flight attendants, and pilots, who make you feel valued, heard, and respected. But brace yourself for the soul-crushing incompetence of their baggage operations, a customer service department that seems to exist only to torment you, and an app so dysfunctional it could be a case study in how to alienate customers. Let's start with the good--because it's real and deserves recognition. Delta's in-person staff are nothing short of phenomenal. Gate agents greet you with warmth, flight attendants go out of their way to ensure your comfort, and pilots exude confidence that makes you feel safe. On my recent trip through Augusta Regional Airport (AGS), I encountered staff who, when present, were absolute lifesavers. One Delta representative, after I tracked her down, tackled my issue with urgency and professionalism, helping not just me but two other stranded passengers whose patience was wearing thinner than mine. These people are Delta's saving grace, and it's a tragedy they're stuck working for a company that seems hell-bent on undermining their efforts. Now, the nightmare. Delta lost my luggage TWICE in a four-day span--first on my outbound flight, then on my return. The first incident at AGS was a masterclass in neglect. My bag didn't appear on the carousel, and the Delta baggage office was a ghost town, shuttered with no explanation. Another passenger, visibly distraught, pointed to his bag sitting in plain sight behind a locked glass door, while a third had been hunting for his luggage for 15 hours with zero assistance. A Delta rep was supposedly "on the way" for 30 minutes, leaving us stranded. With a sore knee, I limped across the terminal to the Delta counter, only to find it deserted. A TSA agent casually informed me the staff were "helping with boarding" and would "be back soon." Are you kidding me? A major airline can't staff its counters during operational hours? After 15 minutes, a representative finally appeared, visibly surprised to see me. To her credit, she jumped into action, locating my bag--which, shockingly, wasn't even in the baggage office but elsewhere in the terminal. It took 75 minutes and my own detective work to resolve what Delta's system couldn't. The second loss was even more galling. On my return flight, Delta misplaced my bag on another Delta flight. They had the audacity to ask if I'd wait at the airport for 45 minutes because it "should be here." Absolutely not. I requested delivery, and miraculously, it arrived at 10:00 AM the next day. But the fact that Delta's baggage system failed twice in four days is unforgivable. This isn't a one-off; it's a pattern of incompetence that leaves customers feeling like their belongings are part of a cruel scavenger hunt. Then there's Delta's app--an abomination that makes you question whether anyone at the company has ever used it. After inputting my baggage details, the app gleefully informed me my bag was "already delivered" and shut me down, prompting me to "track my next bag." There is no next bag, Delta, and there may never be again if this is how you treat customers. The app's unreliability isn't just frustrating; it's a betrayal of trust, leaving you stranded with no answers when you need them most. Customer service? Don't get me started. I spent 55 minutes on hold--yes, 55 minutes--enduring torturous music and relentless commercial interruptions that felt like psychological warfare. The automated system promised a "representative" but delivered only despair. When I tried the app's chat feature, I connected with a wonderful agent named Lea, who tried her best for 30 minutes before the system abruptly transferred me to a "baggage specialist" and disconnected me seconds later. No resolution, no follow-up, just a void where customer care should be. I'm not seeking compensation; I just want to scream into the void and have a human hear me. Delta makes that impossible. Delta Air Lines, your frontline staff deserve better than to be shackled to your dysfunctional systems. Your baggage handling is a disgrace, your app is a technological embarrassment, and your customer service is a masterclass in how to make people feel invisible. I'm not asking for apologies or excuses--I've heard enough of those. I'm demanding you do better. Fix your systems, staff your offices, and treat your customers with the same respect your gate agents and flight attendants show. Until then, you're not an airline; you're a gamble. Fly Delta at your own risk.

    Ironwood waiting area next to gate 6 & 7
    Larry M.

    I enjoy flying Delta, my experience with this airline has been excellent. They have always been on time. I appreciate their customer service. The airplane has always been clean & staff is very friendly.

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of mary b.
    0
    21
    78

    3 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Karis L.
    100
    1103
    4856

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jay F.
    34
    3
    2

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 11
    Thanks 2
    Love this 13
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 16
    Thanks 2
    Love this 23
    Oh no 3

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joel K.
    0
    52
    112

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Larry M.
    1
    286
    2954

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Allison Z.
    280
    20
    10

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    If you want me to do my own check in maybe it would help if the kiosks were working. Half the machines were out of order.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Atul S.
    1107
    1110
    13523

    7 years ago

    Helpful 12
    Thanks 0
    Love this 11
    Oh no 0

    3 years ago

    gets worse every flight. no bag space...a what? Back to SW or American. This is a very unpleasant experience

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Luis S.
    161
    224
    1416

    7 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 9
    Thanks 0
    Love this 8
    Oh no 0
    Photo of Kathryn L.
    699
    2088
    16600

    5 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Michael D.
    146
    25
    19

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Warning: They are great at breaking wheels off checked bags and they make it very difficult and almost impossible to file a claim.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 10
    Thanks 0
    Love this 6
    Oh no 0
    Photo of Anthony G.
    394
    1663
    22553

    7 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    Page 1 of 5

    Ask the Community - Delta Air Lines

    Review Highlights - Delta Air Lines

    I had to make a last minute change to my reservation and he was accommodating, pleasant, fast and made the entire experience painless!

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Airlines 267 times last month within 15 miles of this business.

    Verify this business

    American Airlines - Absurd seats

    American Airlines

    1.5(1.1k reviews)
    0.7 mi

    I've been an American Airlines member for centuries it seems. Each time I fly (more recently) with…read moreAmerican, there is some delay or other issues with my flight. It's never a smooth schedule. I've had my good and bad experiences flying with them as a card holder. My understanding of what this company was growing up and how I was treated as customer "back in the day" has changed tremendously since then. The friendly skies, the "on time machine" and "something special in the air" is a far cry from what it was then. They've failed on almost every level of the things they upheld so vigorously during the 80's. "Doing what we do best" isn't what we get nowadays. It's the sign of the times I guess, but honestly such a shame too! You're paying a high premium and having to do most of the work yourself when entering the airport. Staff is simply there to socialize amongst one another & if you have questions or need guidance they seemed more bothered by that, that you've interrupted their conversations. The on board staff is just going through the motions without any type of respectful greeting, personalities are as dull as a butter knife, zero friendliness and lack of appreciation of their passengers. As a valued member, I will continue to hope for the best, but will always be prepared for the unknown and what my experience has been lately versus what my expectations are moving forward with this airline.

    Flew from RDU to Here and then a few weeks a return trip to RDU…read more Both trips were on time. The first trip , I had the row all to myself, that was nice. I usually like to sit in row 32,33, or 34. I find that I have a good possibility of having the row to myself. Not always , but it does happen often. Sky Harbor is a very easy airport to get in and out. Terminal 4 is the American Airline hub. I do have to say , the attendances on the flight were not as friendly as Delta's attendances. So much said for that . I do fly American often and also Delta. The gate areas do have a variety of charging stations. Some gates more stations than others.

    Photos
    American Airlines - Got the whole row to myself, stretching out. My feet were happy.

    Got the whole row to myself, stretching out. My feet were happy.

    American Airlines - Phoenix, AZ to Sna, CA - AZ Cardinals Football's airplane.

    Phoenix, AZ to Sna, CA - AZ Cardinals Football's airplane.

    American Airlines - Phoenix, AZ to Sna, CA

    See all

    Phoenix, AZ to Sna, CA

    Southwest Airlines - Free snack - peanut and treenut free - THANK YOU

    Southwest Airlines

    2.8(747 reviews)
    0.6 mi

    This is the main Southwest Airlines customer service' (Toll…read moreFree) phone number: 1*855*657*9055. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As a frequent traveler and one world Emerald member, I generally enjoy complimentary seat selection benefits when flying with partner carriers. However, my recent experience with Royal Jordanian was disappointing. I paid an additional $140 to reserve what appeared to be a two-seat row for my wife and me. Upon boarding, we discovered that the row actually contained three seats, which made the extra charge feel unjustified, especially since no traveler willingly pays more for a middle seat. The onboard seating experience was also uncomfortable. My assigned seat, 6K, lacked sufficient cushioning, making it difficult to sit comfortably during the journey. I had to use extra pillows and blankets to support my back and reduce discomfort throughout the flight. Customer service before departure was equally frustrating. I contacted one office for information regarding my flight and aircraft, only to be transferred to another department. After several phone calls and multiple referrals between different offices, I eventually reached someone who provided the information I originally requested. The process was unnecessarily complicated and time-consuming. While the aircraft itself was modern and visually impressive, and several flight attendants worked hard to assist passengers, the overall cabin environment left much to be desired. Restrooms became untidy early in the flight, with cleanliness issues that negatively affected the travel experience. Combined with the service challenges I encountered, the journey did not meet my expectations.

    So they've obviously changed a lot over the past year. The change to no free bags doesn't affect…read moremy wife or I since we are A-List preferred, but it was a bad change. Boarding now takes a crazy amount of time as everyone is trying to carry their houses with them to put in overhead storage. Even with them refitting their planes with larger bins - still a huge hassle. The boarding by groups has also become problematic as people in the groups now 'muscle' their way to the front - because they want to ensure overhead space. More chaos now than with A, B and C boarding by space numbers. We are in Phoenix today and the gate area and seating is microscopic - literally. More people standing than seats existing. The airline is going downhill which is sad because we've been loyal members for years.

    Photos
    Southwest Airlines - Charging ports

    Charging ports

    Southwest Airlines - Now Boarding, mind the duct tape!

    Now Boarding, mind the duct tape!

    Southwest Airlines - Nobody in line!?!

    See all

    Nobody in line!?!

    Allegiant Air

    Allegiant Air

    1.5(446 reviews)
    21.5 mi

    I flew Allegiant from Mesa to Rapid City SD because they were the quickest and cheapest carrier…read more The flight out was great with no issues. However, the return flight was fraught was frustration and disappointment, including a total of 5 delays for a total of 7h and 29m sequestered to gate 7 in Rapid City's airport. I was pretty frustrated and angry, but once I learned what the company did in attempts to prevent everyone involved from being stranded, I completely understood and am now sympathetic to the cause. I would actually choose Allegiant Air again if their route was the most convenient, even with the possibility of being shipwrecked by them again... because they do try and they do care

    This particular experience is regarding the purchase of tickets. I recently learned that if you…read morehave the opportunity to purchase tickets at the counter, you can save roughly $40 per round trip which is essentially the convenience/admin fee online, but there are specific parameters on how to do so... It has to be during their allotted or scheduled hours for the airport Which is extremely limited and as of this review is from 12:00 - 1:00 pm. Every other day they are considered "closed". I did inquire with the agent if it really was only on Sundays, which she said they can sometimes do it during other hours right before or after a flight, but not guaranteed and depends whose working that day. Secondly, though they have various lines and have signs saying "All Services", you have to go to the very end, along the wall for tickets and oddly enough there is no sign. Because the hours are so limited, travelers will book multiple sets of tickets at once and their system or process is not built around efficiency, We had about 10 or so people ahead of us and were in line for almost an hour. Again, some of these travelers were booking numerous tickets, so it would take longer, but they really don't set anyone up for success and you have to provide all the standard info you need for a flight, but verbally then need to confirm. So as you can imagine, not the quickest process. It would make a lot more sense if they have forms that could be prefilled to help streamline the process. We had three round trip tickets to book so saved about $120 for our hour of time, was it worth it? In this particular case, yes, but time is money too, so one ticket, maybe not, but it's all relative. You do also have to pay for parking, which luckily is not too steep in Mesa and was a few bucks for the hour. I do not quite understand why more work for the staff leads to more affordable or cheaper tickets, but is an option for those traveling and if you have many tickets to book!

    Photos
    Allegiant Air
    Allegiant Air
    Allegiant Air

    See all

    Spirit Airlines

    Spirit Airlines

    1.4(168 reviews)
    0.6 mi

    Are flight was to depart to Las Vegas at 4:15 pm . Was delayed to 5:45 pm . We are on the tarmac…read moreready to roll time 5:50 pm . We waited, waited, waited. Pilot turned the plane around . Informed us that the Las Vegas airport has shut down !! We are still on plane time6:45!! So this is our first time on sprint will keep you posted.we are departing!! The weather does have a play in traveling on airplanes Safe travels .

    Debra at the check-in counter is AMAZING!!! Debra went above and beyond to make the process smooth…read more There was a long line at the kiosk so I was able to walk right up when Debra called me to her counter. Debra gave me pointers on my carry on items and even walked me to the bag weigh machine to help me to be able to get onboard. Hooray to Debra... then there's my TSA PRECHECK point where the lovely lady with the lovely haircut was professional and knew why I kept beeping in the machine after the guy employee told me that he'd make me take everything off as long as it kept beeping... what a jerk!!! He made me darn near strip when she knew it was a simple hair clip that kept me beeping instead of creeping through On the plane...I was upgraded to first class type seats which were bigger seats upfront. Whoo hoo!!!: Tons of leg room and a arm rest... sheesh it's night and day comparison to the regular seats. Thanks to Debra my trip started off fantastic !!! The flights were some of my best flights taken honestly. Going up and dropping down were smooth with no turbulence which I applaud both pilots. Jobs well done!!!

    Photos
    Spirit Airlines - We are all sleeping on these uncomfortable seats as it is now 3:41am and we have been here since 11:00pm.

    We are all sleeping on these uncomfortable seats as it is now 3:41am and we have been here since 11:00pm.

    Spirit Airlines
    Spirit Airlines - Beautiful view tho.

    See all

    Beautiful view tho.

    Falcon Executive Aviation - Hassle Free Travel

    Falcon Executive Aviation

    3.7(3 reviews)
    16.2 mi

    I got an introductory flight for my husband's birthday. They even allowed me to go on the flight!…read more I sat in the back and took pictures, my husband sat in the captains seat next to the instructor. It was a great experience, my husband had a lot of opportunity to fly the Cessna 172 G1000. I recommend extending the flight to one hour which allowed time to fly over the beautiful lakes. Our instructor, Travis Graham was amazing. I highly recommend the introductory experience for anyone interested in flying. My husband has done computer simulations for a long time and this is what he needed to commit to taking flight lessons.

    Do Not Take Your AIrplane Here. Sent plane in for an annual. Was quoted $6000 for the inspection,…read morewas invoiced $7500. Plane had an extensive annual every year prior. Noted three issues with plane. Left alternTook three months and cost more than twice what it should have. More than $22,000 in unauthorized labor. Took the plane for .8 hour post maintenance flight. Plane returned with loose plug on oil pump causing massive oil leak also left alternator light was on constantly when returned right alternator light was on all the time. Ownersaidhewould fix he also said I was lucky because when he touched the plug it fell outThey did fix and left alternator light was on again. Confronted owner regarding price, his reply to manager was deal within but I will never work on your plane again. Received a bill for another$800 to fix the problems they still hadn't fixed.

    Photos
    Falcon Executive Aviation
    Falcon Executive Aviation
    Falcon Executive Aviation

    See all

    Delta Air Lines - airlines - Updated July 2026

    Loading...
    Loading...
    Loading...