I've been an American Airlines member for centuries it seems. Each time I fly (more recently) with…read moreAmerican, there is some delay or other issues with my flight. It's never a smooth schedule. I've had my good and bad experiences flying with them as a card holder. My understanding of what this company was growing up and how I was treated as customer "back in the day" has changed tremendously since then. The friendly skies, the "on time machine" and "something special in the air" is a far cry from what it was then. They've failed on almost every level of the things they upheld so vigorously during the 80's. "Doing what we do best" isn't what we get nowadays. It's the sign of the times I guess, but honestly such a shame too! You're paying a high premium and having to do most of the work yourself when entering the airport. Staff is simply there to socialize amongst one another & if you have questions or need guidance they seemed more bothered by that, that you've interrupted their conversations. The on board staff is just going through the motions without any type of respectful greeting, personalities are as dull as a butter knife, zero friendliness and lack of appreciation of their passengers. As a valued member, I will continue to hope for the best, but will always be prepared for the unknown and what my experience has been lately versus what my expectations are moving forward with this airline.

Flew from RDU to Here and then a few weeks a return trip to RDU…read more Both trips were on time. The first trip , I had the row all to myself, that was nice. I usually like to sit in row 32,33, or 34. I find that I have a good possibility of having the row to myself. Not always , but it does happen often. Sky Harbor is a very easy airport to get in and out. Terminal 4 is the American Airline hub. I do have to say , the attendances on the flight were not as friendly as Delta's attendances. So much said for that . I do fly American often and also Delta. The gate areas do have a variety of charging stations. Some gates more stations than others.

Mr. Timothy Curry at the Fayetteville, NC airport Delta check in was amazing! He helped us with a…read morevery stressful group travel situation and made all the stress go away. He was calm, deliberate, and highly informative throughout the process. He is the customer service we need today! Great job!!

We had a good experience on our flight from Phx to Seattle. The flight actually left ten minutes…read moreearly if you can believe that!! We had used points to upgrade to first and had a hot lunch included. I had preordered the chicken curry (doesn't look great but actually tasted pretty good- curry consistency was more like tomato paste). I did wish there was more chicken in it tho. Hubby had the short rib (which is his default) and he said it was good- not enough protein, though. He skipped the carrots for some reason but enjoyed the rest. The chocolate dessert was the right amount of sweet and bitter. The new connected experience is nice- full free WiFi as long as you have a delta sky miles account. You use a QR code to connect to the seat back and can set your content preferences etc. The seats recline quite far tho and even in first- it was tight for my husband. Could be worse I suppose! The crew was fantastic too- super attentive and recognized your status etc. nice touch to personalize your travel.

Smooth sailing through security and boarding the plane. Looks like a smooth flight with happy…read moreflight attendants! Yay

Staff helped us check in. Busy as always. The flight was on time. The waiting area was packed…read morewith travelers.

I got an introductory flight for my husband's birthday. They even allowed me to go on the flight!…read more I sat in the back and took pictures, my husband sat in the captains seat next to the instructor. It was a great experience, my husband had a lot of opportunity to fly the Cessna 172 G1000. I recommend extending the flight to one hour which allowed time to fly over the beautiful lakes. Our instructor, Travis Graham was amazing. I highly recommend the introductory experience for anyone interested in flying. My husband has done computer simulations for a long time and this is what he needed to commit to taking flight lessons.

Do Not Take Your AIrplane Here. Sent plane in for an annual. Was quoted $6000 for the inspection,…read morewas invoiced $7500. Plane had an extensive annual every year prior. Noted three issues with plane. Left alternTook three months and cost more than twice what it should have. More than $22,000 in unauthorized labor. Took the plane for .8 hour post maintenance flight. Plane returned with loose plug on oil pump causing massive oil leak also left alternator light was on constantly when returned right alternator light was on all the time. Ownersaidhewould fix he also said I was lucky because when he touched the plug it fell outThey did fix and left alternator light was on again. Confronted owner regarding price, his reply to manager was deal within but I will never work on your plane again. Received a bill for another$800 to fix the problems they still hadn't fixed.

Great option for getting from Phoenix to more rural towns in the Southwest. Decent prices on…read moreflights, especially when they have voucher sales. Staff and pilots have always been very friendly. Seats are comfortable overall but routes are short so it doesn't really matter anyways.

Great service , polite. They even called me to see if I was making the flight. Awesome people.read more

Are flight was to depart to Las Vegas at 4:15 pm . Was delayed to 5:45 pm . We are on the tarmac…read moreready to roll time 5:50 pm . We waited, waited, waited. Pilot turned the plane around . Informed us that the Las Vegas airport has shut down !! We are still on plane time6:45!! So this is our first time on sprint will keep you posted.we are departing!! The weather does have a play in traveling on airplanes Safe travels .

Debra at the check-in counter is AMAZING!!! Debra went above and beyond to make the process smooth…read more There was a long line at the kiosk so I was able to walk right up when Debra called me to her counter. Debra gave me pointers on my carry on items and even walked me to the bag weigh machine to help me to be able to get onboard. Hooray to Debra... then there's my TSA PRECHECK point where the lovely lady with the lovely haircut was professional and knew why I kept beeping in the machine after the guy employee told me that he'd make me take everything off as long as it kept beeping... what a jerk!!! He made me darn near strip when she knew it was a simple hair clip that kept me beeping instead of creeping through On the plane...I was upgraded to first class type seats which were bigger seats upfront. Whoo hoo!!!: Tons of leg room and a arm rest... sheesh it's night and day comparison to the regular seats. Thanks to Debra my trip started off fantastic !!! The flights were some of my best flights taken honestly. Going up and dropping down were smooth with no turbulence which I applaud both pilots. Jobs well done!!!

Had a 7 hour delay..The airport had a kids play area in the wing we were in. Saved my sanity with…read moremy 2 year old. Thank you for putting this in!

Yes this airport is huge but if you ask for directions you will not get lost …read more Make a mental note that car rental is upstairs . You take the Sky train there . Ground transportation is right outside baggage claim.

This is what airline service USED to be like back in the day…read more Flight attendants are POLITE and treat their passengers WELL. For a small plane, it's quite comfortable for a short 4-hour haul. Clean planes, not a million irritating and intrusive announcements during the flight. I recommend these guys. Great job.

All on time pickup and airport to home. Very nice person and I highly recommend this company…read more I feel like I am having my friend take m to the Airport. If I had to rate 1-10 it would be a 10+!

We have used Sam a few times (with and without our dogs). Always on time, a great communicator,…read moreand always a spotless vehicle. I wouldn't use anyone else!

You know if you're not one to be frustrated over no frills then this is the way to go. The staff is…read morealways super friendly. The planes are always clean. And most of the flights are on time. Prices are a bit higher than they used to be, but that's across the board.

Frontier is the worst airline and experience I ever had. I've traveled to six continents and many…read moredifferent airlines and Frontier was/is the worst. The two employees on the right of my attachment photo are bad employees. Not professional. Not polite, No empathy. Not helpful. No nothing. The online check-in didn't work for me this morning and right in front of the Frontier Airlines employees. I showed the two employees on the right of my attachment photo my screenshots and live non-working Frontier Airlines website and still nothing. They even said, show it to me live and I did. Still nothing. They just wanted that $25 fee to fix it and check me in. Both employees knew my flight was leaving in about one hour. No one cared. Any other similar and different businesses would waive the fee and correct it. These two employees just wanted my additional $25. I later paid the $25 for help and got my boarding pass with D/Dee. D/Dee was friendly, professional, cared and sympathetic. She should be the supervisor. The TSA Agent at pre-check heard three other complaints about Frontier Airlines employees just prior to mine. Another issue was that I was supposed to get free luggage and was later charged at SNA JW Frontier Airlines. I was charged $150 extra for what was supposed to be free. I cannot believe they charge for coffee on the flight I believe Frontier Airlines is the biggest scam and the worst.