I am writing this review regarding a reservation debacle caused by Celebrity cruise lines a direct subsidiary of Royal Caribbean Group. I purchased a ticket for disembarkation from Los Angeles on the Celebrity Solstice this November 26, 2022. I booked with a clearly advertised cruise with confidence ticket in January 2022. I found out my father has cancer this September and called expedia to discuss using the cruise with confidence feature to re-book a cruise, NOT to get a refund. I spoke with an Expedia agent on 09/15/2022who put me on hold multiple times to adjust the reservation and to my surprise I was told my booking now conveniently does not qualify for this my reservation as promised by the "cruise with confidence" feature purchased with expedia this January 2022. I explained the situation of my father's cancer, his chemo treatments through November, and scheduled surgery that will occur during the disembarkation. I asked for an exception due to my father's cancer treatment, and surgery that will take place when I was supposed to be sailing with Celebrity. I offered to supply medical information and was told by agent Grace that she would work with Celebrity to arrange this. Well, once I began discussing this issue with Grace from expedia I was told that Celebrity will be keeping the $500 deposit. I asked why given my cruise with confidence program, and again told now I do not qualify for the program and was blamed by grace for not bringing the issue to expedia sooner. This was all new to me given finding out my family member was going to be not only sick due to chemotherapy but also anatomically life changing surgery. I asked for leniency with this program and a cruise credit so I could book later with celebrity. I again was placed on hold and Grace came back several minutes later advising I would receive a cruise credit for the issue and that I would not get a refund. I was told I would get a $500 cruise credit by Grace and was provided a reference number. Or so I thought... Come 10/05/2022 I get a call from..Grace asking what I am going to do about my outstanding reservation. I reminded Grace that I have not decided when I would use my cruise credit given the long duration of recovery needed to for my dad's surgery and the need for me to travel back home to Michigan once the surgery is finalized. Grace then immediately stated that now I would need to ask Celebrity again for a credit. I found this alarming as less than a month ago I was told I would have a "credit" on my expedia account. Alarmed I reminded Grace on our 09/15/22 conversation and she put me on hold to call celebrity cruise. I reminded Grace that my request is related to a family medical issue and not just a change of plan's as seemed to be implied by her curt response. She again hung up and called Celebrity and per Grace she spoke with Tonya as well as Brooke with Celebrity resolutions who could care less about the issue and would be keeping my refund. I argued with Grace again regarding her redaction and the huge strain this is putting on my family and here we go to the wait for celebrity. Again same answer, not honoring their cruise with confidence program stating my sail date didn't qualify (NOT what was advertised) and if I cough up a letter from a surgeon they will only steal $200 from me. Completely upset I told Grace from expedia I will call Celebrity cruises to escalate the issue. 10/05/2022 call to Celbrity cruise line, spoke with Kevin asked for my booking number, placed on hold and told I needed to wait for resolutions..waited 5 minutes transferred to Kimberly. Kimberly states she is not resolutions and cannot help me with my issue as I booked with Expedia. Advised Kimberly that Expedia is no longer the issue and that Celebrity is breaking their cruise with confidence voucher and keeping my $200 despite promises from Celebrity, expedia and Grace. I escalated finally to a resolution's agent, Michelle on 10/5/22 at 5:41pm MST. Michelle is the worst person I have had the displeasure of working with in my debacle with Celebrity cruises. Michelle stated she was doing me a favor by even offering any refund, which was completely unnecessary. I reminded her that my father is very ill and there is no way I can go on the cruise on 11/26/2022. Michelle continued to berate me and remind me even if I did get the $200 she needed my dad's medical records to even decide if I was entitled to her pity. I have never dealt with someone so lacking in human empathy. I have never dealt with as despicable a person as Michelle and asked her what her goal as a resolgtion agent was, she could not directly answer me nor escalate to a supervisor. I asked who her direct supervisor was, she lied and said she is on a team of supervisors and could only do a call back in 48 hours. I assured her I will be escalating my case with every avenue possible as Celebrity, Expedia, and all agents involved continue to lie, redact promises. I told Michelle I will read more

My husband and I were trying to plan a trip to Paris and London. Having never been to either city we were a bit stressed. We met Noam on a cruise and started talking. He is so nice and listens closely and makes excellent recommendations. Therefore, we asked Noam to help us plan the trip. Noam was great and helped us pick great hotels in the perfect locations, and found us the best tour operators that took us to see all of the sites we wanted to see. We were able really see both cities even on our quick timeframe. The tours were also somewhat discounted from the regular on line prices we had found. This was a huge plus as well. We were also given hints like using the train between cities rather than flying and purchasing our Eurostar train tickets early to save hundreds of dollars. I often enjoy planning my own travels, but I knew I was in way over my head on this trip. Noam and his team made this a stress free fantastic trip that we will remember for the rest of our lives read more

I've never been on a cruise before, so booking something I was unfamiliar with made me a little nervous. I had a lot of questions and strapped on time to spend hours online researching, so booking through Naom at Expedia CruiseShipCenters was a breeze! He was excellent at explaining the entire process and booked a cruise for our group. We had to fly in the day of the cruise. I had questions about how to get from the airport to the Pier, what we can do with our bags so we don't have to trot them around the city as we explore before our cruise departs, etc. He was a life saver with all of his advice and tips for our trip and made it hassle-free! We already booked our next trip to Europe this Fall with Noam and we look forward to his invaluable information to make it an excellent experience! Thanks Noam! read more

We have been with Noam at Expedia Cruise ship center in Phoenix since the beginning. He has taken care of all of our travel needs around the world. We are fortunate to be able to travel 8-12 weeks per year, sometimes more! Throughout Covid, he was there to reschedule our trips, get us our refunds both on land tours, as well as airline reservations. Many of our friends who do not use Noam, lost their deposits. He continues to provide conceriege service to us - and this is especially important if an issue comes up when we are traveling. He is attentive the every detail, as well as extremely resourceful with finding excursions, package deals, very specific requests that we have. He also has built strong relationships with all of the cruise line companies as well as shore excursion options. read more

Expedia Cruise Ship Centers and Jamie Vukelich planned the perfect cruise to Bermuda for our group! I had never sailed with Celebrity before and was amazed by the quality of the crew, the food and the entertainment! Jamie took care of everything and we loved every minute on board. Our port of call was the Royal Dockyard in Bermuda and there was plenty to do right off the ship. We spent a day at Snorkel Park, which was wonderful. We snorkeled right there and saw a ton of beautiful fish and coral! The beach was just perfect there. We toured the Bermuda Museum - also within walking distance - which featured a lagoon of dolphins in addition to the many historic exhibitions and beautiful buildings. Thank you again, Jamie, for making our Bermuda voyage so memorable and relaxing!! read more

I worked with Noam who was referred by a friend that lives in Phoenix. Even though I'm 1200 miles away in Houston, I'm very pleased that we had Noam help schedule our cruise. He was extremely helpful and anticipated many of our questions/concerns since this was our first trip ever to Europe. The cruise ship was amazing and the itinerary allowed us to see the most we could given the timeframe. Even with several bumps of our own during the trip, Noam was very responsive and available to any concerns we had while traveling. Having been on cruises himself allows him to provide the best consultation I've experienced. Overall, I'm extremely pleased with the experience and would highly recommend that anyone contact Noam for your next cruise! read more

Our family has used Expedia CruiseShipCenters in Scottsdale 3 times, with another 2 cruises coming up in the next 4 months. Our cruises have ranged from the Baltic Sea to Southeast Asia to Alaska. Noam has been terrific to deal with. He has been on so many of these cruises that he knows all the ins and outs. He listens to our desires and concerns and then acts on them. He is happy to give his opinion but easily accepts moving in a different direction. His recommendations have made these experiences extraordinary. Not only is Noam knowledgeable, he is organized and thorough. Nothing gets lost in the shuffle. Our enjoyment of our cruises has been enhanced by the ease and pleasure of dealing with Noam and Expedia CruiseShipCenters. read more

I just finished reviewing pics of my Alaska Cruise and had to share the warmth of memories from that wonderful trip. Leslie helped us sort out flights, complicated connections as we met up from different airports, and pick the best possible excursions to meet the varying range of capabilities of 33 years old to 80 years old. The add-on trip to Mt. McKinley Resort and train ride to Alaskan interior were frosting on the cake! The plane ride over glaciers, the black bears foraging 30 feet away at the salmon BBQ and the attentiveness of resort staff gave us a once in a life time experience. Leslie, we are forever grateful for your expertise and enthusiasm. Looking forward to future bookings with you. read more

It is an amazing experience every time I book a trip with Expedia Cruise Ship Centers! Leslie is always going above and beyond. Our first trip was a cruise for the our whole family out of Cape Canaveral. Not only did she book everything from shore excursions but also when we came back from the cruise we had a great day at Epcot before we headed back to California. Our next trip was to London and Paris. Wow all I can say is wow. I wanted to fly First class but couldn't afford it. Leslie assured me I would be perfectly happy in Virgin Atlantics Comfort Class. Boy was she right I was treated like a true "Queen". I now have Leslie book all my work trips also. She is one of a kind. read more

Expedia Cruise Ship Centers did an amazing job helping us plan a trip of a life time. We wanted to do something special for our 25 year anniversary and Noam Meppen was OUT STANDING! He listened to what we were looking for with our cruise to ALASKA and we could not have been happier. Our excursions were extraordinary. Whale watching, saw a pod of killer wales and hump back whales. Dog sledding was incredible and I got to hold a 6 week old puppy. And we went for a private helicopter ride of a lifetime and saw wild mountain goats and seven black bears. Thank you Noam. And we already booked our trip with Leslie Baker in his office for next year. YOUR THE BEST!! read more

In 2016 I booked a Mediterranean cruise and a Mexican Rivera cruise through Noam at Expedia. I am extremely pleased with the level of service! My questions were all answered, it was extremely easy to reach Noam and the booking went smoothly. It is so nice to have such a responsive travel agent. He even presented me with a great upgrade opportunity as the date got closer to my cruise and I was able take advantage for a great rate. I will be recommending him to all my friends and family! read more

Noam did a wonderful job of helping me plan a wonderful Caribbean cruise for my family and made sure we were set up right beside my best friend and her family that booked with another travel company. It could not have gone smoother! In all, Noam assisted me with booking 8 people in 3 different rooms, made changes as necessary and had NO bumps along the way! Thank you Noam! WE WILL USE YOU FOR OUR NEXT CRUISE AS WELL! read more

Just completed a Celebrity Bayonne to Bermuda cruise arranged by Jamie Vukelich, consultant Expedia CruiseShipCenters. It was the BEST! We especially appreciated the guidance in handling the special offers (opt for the Classic package) which made the trip so special. Don't miss Snorkel Beach or the National / Maritime Museum and Dolphin Show within a short walk from the Celebrity Dock. Donald C. Syracuse,MD and Family read more

Planned my honeymoon with Expedia in Scottsdale. Noam does a great job making sure all the details are setup and we didn't leave anything out. Not only did we get everything we wanted but for a awesome price! With all the other things I have to do the last thing I wanted to do was put a trip together on my own. Thanks to Noam for making this happen and if your looking to take a cruse, THIS is the place to go. read more

Noam's advice and service presented us with a very, very special AmaWaterways river cruise from Budapest to Prague. His recommendations were flawless and his service allowed us to start our trip with no concerns or apprehension. In fact, our expectations, high as they were, were still exceeded. No question that our next trip will soon be booked through Expedia CruiseShipCenters North Scottsdale. read more

i just returned from an Alaska cruise on Royal Caribbean which was booked by Noam. Noam is the best travel agent I've ever used. Noam's attention to detail,mresponsiveness to questions and his pursuit of getting the best possible cost is second to none. Noam provided shore excursions from Expedia that turned out fabulous. Will definitely use Noam for all future vacation planning. read more

Thank you Jody Evans and Expedia Cruises for a wonderful, once in a lifetime, vacation. Jody meticulously planned out our adventures down to the most minuet of details. Travel can be stressful but not when you have Jody on your team. If I could leave a 10-star rating I would without hesitation. Thank you, Jody! I look forward to planning my next vacation. read more

Noam and Karen set up a trip for my husband and I and my sister and her husband to Thialand. They did the most amazing job. They set up everything from airline tickets, transfers, hotels and excursions to multiple locations in Thialand. It went off without a hitch and is counted as our best trip ever. Expedia Cruise will be our travel experts from now on! read more

I want to thank Noam for planning everything we needed to celebrate our 30th wedding anniversary! Our Mediterranean cruise was everything we imagined...and more! His personal expertise in destinations and excursions were extremely valuable and his recommendations - excellent! I will use Expedia Cruise Ship Centers for booking my next cruise - hands down! read more