You know if you're not one to be frustrated over no frills then this is the way to go. The staff is always super friendly. The planes are always clean. And most of the flights are on time. Prices are a bit higher than they used to be, but that's across the board. read more

Frontier is the worst airline and experience I ever had. I've traveled to six continents and many different airlines and Frontier was/is the worst. The two employees on the right of my attachment photo are bad employees. Not professional. Not polite, No empathy. Not helpful. No nothing. The online check-in didn't work for me this morning and right in front of the Frontier Airlines employees. I showed the two employees on the right of my attachment photo my screenshots and live non-working Frontier Airlines website and still nothing. They even said, show it to me live and I did. Still nothing. They just wanted that $25 fee to fix it and check me in. Both employees knew my flight was leaving in about one hour. No one cared. Any other similar and different businesses would waive the fee and correct it. These two employees just wanted my additional $25. I later paid the $25 for help and got my boarding pass with D/Dee. D/Dee was friendly, professional, cared and sympathetic. She should be the supervisor. The TSA Agent at pre-check heard three other complaints about Frontier Airlines employees just prior to mine. Another issue was that I was supposed to get free luggage and was later charged at SNA JW Frontier Airlines. I was charged $150 extra for what was supposed to be free. I cannot believe they charge for coffee on the flight I believe Frontier Airlines is the biggest scam and the worst. read more

Frontier Airlines - The two Frontier employees on the right are the worst. Not professional. Not friendly and didn't care. D/Dee on the far left was the best. - Airlines Near Me - Phoenix, Arizona

I will never fly this airline again. We boarded the plane and sat there for an hour before being told the engine was broken. The crew originally told us there were backup planes available, but we later found out there were no backup planes at all. We were told we could deboard to get food, stretch, use the restroom, etc., and that an announcement would be made in 30 minutes. We were also explicitly told we could leave our belongings on the plane. So I did. About 15 minutes later, I scanned my boarding pass and was told I wasn't allowed back on the aircraft. I asked "why?" and was told we are now de boarding the aircraft. When I explained that I (and everyone else) had been explicitly told we should leave my belongings onboard and needed my purse (which had everything I needed to book another flight), I was told no because it was "technically a secure area" because the deboarding process was about to begin. NOTE: nobody had gotten off the plane yet. The plane was full of hundreds of people but I wasn't allowed on. Then, I asked if an employee could get my stuff for me and I was told no. Finally, I asked how long I'd be stuck without my purse and was told three hours. Other passengers were angry as well, we all left our belongings onboard because that's what we were told to do. One passenger yelled at the attendant to let him retrieve his things and the same man who told me no told him yes! When I saw this, I approached to request the same. Why should I be punished for calmly asking him instead of screaming in his face like the other passengers?? Meanwhile, there were over 50 passengers on this flight who needed to make a connecting flight and the airline said they actually had no backup plane and no solution. There was only one more flight out of the airport to our destination that day, across every single airline. We managed to get two of the last four seats on the only flight going to our destination (thanks American Airlines!), but everyone else was left stranded until the next day with nothing but a $100 credit. To make matters worse, I received an email saying the flight was canceled while gate agents were giving completely different information. Nobody seemed to know what was happening. When I tried to request a refund, the woman on the phone insisted I had taken the flight. I explained, "I am still in the airport. I never left." She told me that because Frontier marked me as "boarded," the gate agent had to undo it. When I went to the gate, the agent had a horrible attitude even though I politely explained the situation. This experience was chaotic, unprofessional, and completely mishandled from start to finish. I will never fly this airline again. read more

Zero stars if possible I've never experienced such a horrible crowd of people and let's talk about the 40 pound weight limit. YALL ARE DIABOLICAL. It's disappointing to the American people that you're overcharging for one pound lady. 1POUND. You must be really miserable to enforce these type of laws. What is this nazi germany chill the heck out. Then to threaten to kick me out because I asked to just grab something out really quick is insane. They almost were like we're not gonna serve you because I asked to grab something out of my bag so yeah I just wanna report that because I honestly don't think it's fair that people are being talked to you like that . I've done nothing wrong. I just asked to grab something out of my bag. I didn't say anything disrespectful to anyone all I said was the price of these bags was like paying $25 for a tomato soup and a grilled cheese. You do the math. read more

Frontier Airlines - Thank you so much for your hospitality Frontier. I was 1 pound over and got threatened to be kicked off my flight. - Airlines Near Me - Phoenix, Arizona

My recent Frontier Airlines Phoenix-Dallas round-trip was highly unsatisfactory due to pervasive issues with customer service, baggage policies, and onboard amenities, causing significant frustration. I booked a month ahead and added two checked bags 10 days prior; the $300 cost was notably higher than competitors. Twenty-four hours before my outbound flight, online check-in failed, and my wife and I weren't seated together. Online chat support repeatedly timed out, requiring reconnection. An agent eventually assigned adjacent seats (typically incurring a $15-$40 fee/seat), but the online check-in problem persisted. At the airport, Frontier's 40 lb checked bag limit (vs. standard 50 lb) meant adjusting contents to avoid a $100/bag overweight fee. Onboard, all snacks and beverages, including $4.29+ sodas, were extra. For the return, online check-in again failed due to an uneditable mileage number. Online chat again timed out multiple times. Phone support initially confused my mileage number, then stated only airport staff could resolve the issue, hopefully waiving the airport check-in fee - a perplexing policy when online check-in failed due to their system. At DFW (4 hours early), the check-in agent, after initially advising me to contact support, confirmed my fee was waived. Adjacent seating, I was told, was a gate-only matter. Gate agents were consistently dismissive regarding adjacent seating, repeatedly stating it was handled 'one hour prior to departure,' even after a flight delay and without updated board info. I initiated another online chat due to unhelpful gate interactions. Our seats *were* assigned, contrary to gate staff claims. A 45-minute chat yielded only an apology. Ultimately, we resolved the seating issue ourselves on board with a simple swap, which could have been proactively managed at the gate. This was my most challenging flight experience to date. Recurring themes of unhelpful support, disrespectful gate agents, and a noticeable lack of problem-solving were incredibly frustrating. Frontier prioritizes revenue over customer issue resolution, mirroring other ultra-low-cost carriers. I strongly advise others to consider these factors before flying Frontier. read more

airport flying to Denver from phx service is really nice.The people on the plane helped us out a lot.We flew from phoenix to denver.It was a nice flight and a cheap flight read more

Worst customer experience of all airlines. I've had miserable experiences with Frontier in the past. Today's solidifies their status as muck. I'm standing, waiting my turn for baggage drop, for over 30 minutes. Am dangerously close to missing my own flight and the agents start checking in passengers for another flight! As if none of the rest of us have any place to go?? We're all just baffled standing here in line watching others get checked in before us. Frontier: other people's emergency is not mine. Never again. This time I mean it. read more

Frontier up front plus, is it worth is? In short, no. There is extra leg room, but nothing particularly impactful. Having the extra middle seat is nice, but probably not 50-85$ nice. They claim you "board first" this is also inaccurate. You board in zone 1, which pretty much everyone boards in. There isn't much of a benefit. Not even guaranteed space for your carry on. Drinks still cost 5$ for a can of soda. They also increase the price each time you open the app, so it's a little sleazy. It is a budget airline so it's expected to try to gouge you at every turn. It's nothing really special, and not with the extra cost. It's somehow worse than an economy seat on any other airline. General note. No frontier flight has outlets or WiFi. So charge your phone and download that movie. read more

Frontier Airlines - Leg room - Airlines Near Me - Phoenix, Arizona

Frontier is the worst possible airline that exists! People feel like they're good or decent because they're f the flights being so cheap but at the end of the day, after all of the fees, you might as well fly with another airline!! Their customer service from over the phone, chat, and agent at the airport is horrible! They damage property and don't want to pay for it, they purposely board certain flights early where people miss their flights and have to pay for another or be stuck at the airport. I have tried giving them the benefit that f the doubt, but overall, they suck! Multiple fever have had the same experience with them! They need to be shut down indefinitely! read more

I cannot believe that people still purchase flights from this airline. They cancel, delay, kick people out of the system, whatever they wanna do. Hopefully they care more about safety than they do people. They charge for help. They charge for everything. In the end, you will pay so much more. How has the FAA not shut them down yet? Use an actual real airline. It will be worth your while. Trust me. read more

Outstanding customer service on my flight home from Arizona. After being dropped off at the assigned gate to Orlando, Fl, there was a gate change. I had a long commute and no one to get me to the new gate. I asked for help and the supervisor of the wheel chair assisted me to the new gate. Thanks Zach, for taking the time to help me. God bless! read more

This past weekend was my first time flying with Frontier. I don't think I will do it again under the same conditions. I do appreciate the extra leg room (despite being only 5' tall). Other than that, there aren't any other plusses. I shouldn't be comparing, but when I've been used to flying Southwest, I kinda have a certain standard. I chose Frontier this time because it was much cheaper for Memorial Day flights. Frontier has passengers pay when booking if they would like to bring a carry on. Ok, that part is fair. What is not fair is that they ask people to voluntarily gate check their bags because "too many people have carry ons". Then small threats like "the plane will not take off on time if we don't get enough people to gate check their carry on". Also, "If not enough people gate check, we will just start pulling bags from people boarding and forcefully gate check". I'm also pretty sure that is why everything is so chaotic when boarding Zone 1 passengers (the people who paid for a carry on bag). People hover the lines so that they could be the first within Zone 1 to board because despite having paid for that carry on, the airline is basically stating that there is no guarantee you can bring that carry on. I had a direct flight, but I feel bad for those who have tight connections that end up forcefully gate checked. The airplane itself was a bit more rickety than what I'm used to with the competing airline. Frontier also pushes their credit card in-flight. The tactics are not full-on aggressive, but they do wake you from your in-flight nap with cabin lights and loudspeaker just to announce the special offer during the flight. Lastly, Frontier does not offer free beverages. On Southwest, even the 1 hour flights from Phoenix to Vegas (and back) have beverage service. I may fly Frontier again in a pinch. read more

Worst staff at Frontier Airlines that I've ever endured in my life . Disrespectful when you ask for help, they don't care , Rude aggressive & very Ghetto read more

Not only was there a 2 hour 54 minute delay ... where the flight was at the airport... they didn't even clean it and because it didn't cross the "3 hour delay" no customers were reimbursed or compensated for their time. They already gouge you for every single possible thing but to have rude staff and u clean planes is absolutely absurd. How are they a profiting company? read more

Frontier Airlines - Trash in the seats - Airlines Near Me - Phoenix, Arizona

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This frontier experience was better than my last one. The agent got on the microphone and asked for everyone to be seated If their gate was not called. It did appear to help the process run smoothly. read more

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I will never recommend your airlines. Try and download a boarding pass which should be easy. Became excessively difficult because of not being able to use autofill on my phone. That caused me to miss the hour check-in. Mark to be able to get on to my flight. But not before the desk agent told me that I would have to pay for my carry-on bag, and she swiped my debit card for $l04! I am requesting a refund for the flight I never got on to Burbank and a refund for my luggage as well. read more

Frontier is always an adventure but they have cheap fares. Staff is on the younger side and pretty laid back. It's usually worth it until we got delayed 16 hours on a recent trip this weekend. Boarded at 7:52pm from Santa Ana to Phoenix. Diverted at 9:45 to Las Vegas due to weather. Landed in Las Vegas and told to come back the following morning at 5am for a 6am flight from Las Vegas to Phoenix. Had to book an emergency hotel reservation at Holiday Inn Express and use an Uber to get there. At 4:30am we woke up and noticed that there was still no information on the updated flight the following morning and the phone number wasn't allowing any one to get through. I tried the chat function and after a frustrating 15 minutes of automated responses I got a representative and they told me to report to the airport at 7am for an 8:15am flight. When we got to the airport at 7am there was still no signage of a gate number or Frontier representative telling us where to go. Using Google flights we managed to find out the Gate was D9 initially but had moved to D19. After going to Gate D19 we met some fellow travelers who managed to find out the Gate was D17. Gate D17 had no information or signage indicating it was the makeup Phoenix flight and soon became mixed with another flight leaving from there for San Francisco. Every hour google flights would update that the flight was delayed by an hour but we got no update from the gate agents or Frontier. After another 4.5 hour delay due to a late plane and a manual check-in process due to a computer systems failure at 11:45am we were able to take off from Las Vegas. (In fact we had people heading to San Francisco in our flight and they had to deboard lengthening this process) For this Frontier offered us... 10,000 miles and a $15 food voucher. I'll still keep using them but know flying with them can be a gamble! read more

My five stars are mostly because I had heard such awful things about Frontier and was pleasantly surprised that I didn't listen to them. The airport they fly out of is so near to us rather than going to a major city. It was smooth sailing (flying?) from tickets purchased online to airport check in to flight. Wonderful they give you so many choices for seating. We paid extra for priority seating for the added leg room and less baggage fees. My husband is 6'4" and I just had knee surgery. We were pleased with the leg room and that priority boarded first. The seats were comfortable and had enough room. We received an email prior to our flight date stating that the flight was full and they anticipated not having enough room in the overhead bins, so, we could check a carry on for free. I had requested wheelchair assistance (free) and at each juncture (lay overs) someone was there with a wheelchair (ours was checked) and got us to our next gate. So friendly and helpful. You have to pay for anything you purchase during the flight, which was fine. Also, the flight attendants are less than hospitable but adequate. The best thing was their customer service. They mistakenly forgot to load my wheelchair onto the plane when we flew home. They bent over backwards to make sure they located it and had it sent to our local airport for pickup. We received it, safe and sound, within 2 days. I wish I knew the name of the manager of baggage claim at the Trenton/Mercer, NJ airport. He was friendly, helpful and really came through with follow-up. I'm sorry others didn't have a positive experience. I want to give credit where credit is due. It's probably a crap shoot, but one could have a bad experience with any airline. read more

FRAUD OF AN AIRLINE. SCAMMERS TO THE UTMOST DEGREE. DON'T DO IT!! They will kick you off the flight and claim "fraudulent charges" just because they overbooked the flight. There customer service is an absolute scam with no answers, just keep churning you around to the next person. And when you try to dispute the charge with your bank, they put the onus on you to provide proof despite the fact that they'll send no emails of confirmation or anything. There are plenty of other cheap airlines with a semblance of dignity. So save your money and your peace of mind, don't book Frontier Airlines. Bottom line, it's a scam. read more

Every time I fly frontier, I regret it. I don't think i've ever had a flight leave on time with them. Shitty business (90% of air travel is). Hopefully they completely redesign. read more

on flight F94567 September 12 2025 frontier costed me 500$ to get home due to the fact that the flight left early! I arrived at the gate prior to the gate closing time, 8 minutes before to be exact, and the frontier agent informed me the airplane door is closed cause the captain wanted to leave! So since he changes the flight scheduled time I have to purchase a new ticket home the next morning plus get a hotel for overnight! What the point of door closing times if you adjust them on the fly read more

I wish I could give them negative stars. Just for the heck of it, I tried to use their rotten $100 voucher for standing me in San Francisco and of course it doesn't work. Their customer service wait time is 77 minutes. This is flying in America these days. Horrible service, unsafe and constant delays and cancellations. I'm taking a break from flying. read more

I bought a ticket last minute for a funeral. I checked the measurements of my bag and they were the 14"X18"WX 8"D. It was a traveling tote, sold especially for flying and fitting under the seat! My bag is not bulging at the seams to fit my items in. It is firm on the bottom where wheels are and also the handle. As we are all lining up to board there is a lady from Frontier getting a bunch of people to check their bags. I was holding my water and tablet trying to put my Traveling tote in the box. There are about 10-12 other people waiting to use the box. I didn't try and adjust it because she already said I needed to purchase a carry on bag. I was not carrying a purse or anything extra. I was not the only one using the carry on tote (legal size to use) that was pulled aside. I feel that this is a money grabbing scam costing customers $99.00 and Frontier is profiting off of the fees. That is why they have a no refund policy on baggage claims!!!!!! So they can gouge you with it and get higher profits. read more

Subject: Disastrous Flight Experience with Frontier Airlines - Request for Immediate Attention Dear Frontier Airlines Customer Service, I am writing to express my extreme dissatisfaction with my recent experience flying with Frontier Airlines. My trip, which was meant to be straightforward and seamless, turned into an absolute nightmare, and I am left feeling frustrated and disillusioned by the entire process. As a result, I can confidently say that I will never fly with Frontier Airlines again. I booked a round-trip ticket with Frontier Airlines, traveling from Phoenix, Arizona, to New Orleans, Louisiana, with a connecting flight in Denver, Colorado. The problems began immediately when my flight leaving Phoenix was delayed by two hours. This delay caused me to miss my connecting flight in Denver. As a result, I was forced to spend the night in Denver at my own expense, with no assistance or compensation from Frontier. The following day, I arrived at the airport only to find out that my flight from Denver to New Orleans had also been delayed. Faced with further uncertainty, I had no choice but to purchase a completely separate ticket with United Airlines, totaling nearly $600, in order to make it to New Orleans on time for an important event. To make matters worse, my luggage was lost during this chaotic journey, and I was without my personal belongings. After finally arriving in New Orleans, I managed to track down one of my bags, but the second bag was nowhere to be found. I was unable to locate it until my departure from New Orleans on my way back to Phoenix. Upon retrieving both bags, I checked them in at the ticket counter in New Orleans, and everything appeared to be accounted for. However, when I arrived in Phoenix on the evening of February 23, 2025, around 1:00 AM, I went to retrieve my luggage from the carousel, only to find that my bag had clearly been tampered with. Upon inspection, I immediately noticed that my bag felt lighter than usual. The zippers had been disturbed, and upon opening it, I found that nearly all of my personal items had been stolen, with the exception of my toiletries. The stolen items included: *5 Ralph Lauren shirts, valued at $150 each *4 pairs of Ralph Lauren jeans, valued at $160 each *5 pairs of retro Air Jordans, valued at $500 each These items were taken from my bag during my travels, and I am requesting that the necessary steps be taken to investigate this theft and recover my property. This entire experience has been nothing short of a disaster, with delays, lost luggage, and now theft. I expected far more from an airline like Frontier, but I am now left with significant financial losses and emotional distress due to the complete lack of care and professionalism demonstrated throughout my journey. I am urging you to look into this matter and provide the appropriate resolution. Given the gravity of the situation, I trust that you will take swift action to investigate both the delays and the theft of my personal property. I am looking forward to your response and a prompt resolution to this matter. Police Report Number B-16385-25 Jefferson Parish Police Department Denver Police Department Police Report Number T25003539 Phoenix Police Department Report Number 202500282939 Darryl Conway 520-568-5398 read more

Always delayed Ill never fly this airline again It's supposed to be low cost but they nickel and dime you to death Needs a better flight experience read more

Oh my... what can frontier improve? EVERYTHING. My husband is too kind to leave reviews but his atrociously horrendous experience necessitates a post. His trip to PHX from JFK (with what was supposed to be a 2.5 hour layover in Denver) ended up taking almost 13 hours. After mysterious delays upon delays, the passengers were stuck on the tarmac in Denver for hours without any AC. However, that horrendous experience was nothing compared to the flight back to New York. The flight departing from PHX was delayed due to another delayed connecting flight, resulting in missing his next flight by less than five minutes, resulting in a "five hour" layover. The connecting flight closed the doors within minutes of him running to the gate. Did no one take notice that a connecting flight had been delayed...?? As the hours ticked by, the delays continued, at multiple points resulting in zero information regarding what time and gate the flight would leave, as the screens were turned off at the gate and no notifications were sent to the passengers. What should have been an eight hour travel time TOTAL (including the layover in ATL) is now going on OVER 19 HOURS. Frontier (ever so graciously) gave him an $80 voucher. How kind. I would say frontier is trash, but that would be giving too much credit to frontier. read more

First... only good for short trips but I do not recommend flying for trips over 1 hr. Keep on reading...‍ By the time you pay for baggage fees you could have purchased a ticket on a more conservative airline. Food for thought! The staff cracked me up when they started "loudly" arguing over rather or not, alfredo pasta is considered Pasta or noodles .. come on humans... let's be professional at all times!!! Also, There seemed to be something happening at another one of the seating area terminals, and all of the staff started to run that way until they realized that nothing was going on. Sheesh why freak everyone out guys!!! Again, UNPROFESSIONAL!!! ‍ ‍ I keep telling myself to stick with Delta, United and ( American Airlines on non Holidays) but in this short adventure I decided to go with Frontier since it was hella cheap rt not thinking about, once you add baggage that I should've stayed with one of the other airlines since the price is pretty much the same anyway. I'm only using this Airline when it's short or if, I ever learn how to travel with no baggage. Lol again, It's the only time it's worth it!!! Professionalism is a must and to start running when you thought that something was going on is a HORRIBLE thing to do when you're staff, working in an airport!!! Staff needs training in this matter honestly!! I recommend management rolling the video and to provide proper training to staff. The staff running in a group could have easily come off, as an attack to the airport. ‍ ‍ read more

Terrible start to finish. Missed my morning flight by 3 minutes due to ticking agent. They checked me in on the app to save me $25 but agent checked in my return flight number aka wrong flight. When I got to security it was the wrong ticket. Went back to ticket agent and they said the check in was missed by 3 minutes lol. I had to rebook a one way ticket with new airline to make my meeting. My return flight was delayed , delayed, delayed, moved gates 3 times. No empathy from staff and no water even provided. What a nightmare. read more

Frontier Airlines - Airlines Near Me - Phoenix, Arizona

Worst Airline I ever see in my life.. They close the door 35 minutes before on time and I lost the fight..never received a refund. very bad customer service..Never fly again with this company ...I do not recommend it. They are liar and thief read more

It's absolutely the worst airlines I've ever encountered from all the aspects. Their booking system, online agents, and local agents are the worst, especially so rude not professional. They cancelled my flight for no reason, and without prompt updates, how do you expect customers to do canceling the connecting flight after being boarded the first leg already. Their local agents gave you controversial information, reluctant to help you out. I ended up booking another flight with another airline company paying premium last minute cost, speechless experience. Avoid frontiers at all costs, that's my takeaway. read more

As the other 1 ratings state- this was a terrible experience. The process of boarding is ridiculous. The one zone for all creates chaos and frustration with both the passengers and the Employees. There was no communication on how to line up and when the mob approached the one lane the Employees attempted to get everyone in one line which it was obviously past that. Then they told us that the people that paid for carry on will likely have to check because they didn't have much storage capacity. Same trip different flights: They cancelled our son's first flight due to unforeseen plane maintenance. Then when they arrived for their return flight it was delayed 3 hours. They cancelled and got an American flight the next morning. Don't t let the cheap rates fool you. Pay a little more for consistency if need be, but my son's flight on American was the same price. read more

flown frontier twice. first time was an 8 hour layover on a return flight from Houston. this time on a return flight from Miami was a complete cancellation 30 minutes prior to boarding because two crew members didn't show. book a more expensive airline, or drive. their 100$ voucher won't help with the 1,000$ flight expenses to get home after this latest fiasco. but do yourself a favor. never give these people your money to get you somewhere. horrible airline and business read more

Never fly with them from Vegas. Horrible delays every time- not worth it. 9 characters away read more

1st off $123 to check a bag, if over 40lbs an additional $100. Then when you get to gate you find out a carry also comes with and additional $69 charge. Then the flight gets delayed and hour. read more

Horrible company. Went to Las Vegas for business and found out we had a death in the family. Went to the airport to get a trip home a day early. Told it would be another additional $234 even though the tickets are only $180 on Expedia. Zero consideration. Do not fly Frontier airlines. They have no heart read more

They did not let me go in with my stress relieving ball and the snacks are disgusting I do not recommend this airline anymore I'm read more

Everything!! it's gotta be the worst airline I've ever dealt with if you can even get a hold of them and then when they ask you that they can call you back they don't even call you back after an hour and a half of wait time the worst worst worst read more

The most pathetic airline ever! Delayed flights- no explanation and they have the audacity to charge for a purse! They have the audacity not to even offer passengers water after a 3 hour delay!!!!! Walk or drive instead- don't book with them. read more

Flown frontier twice (both round trips) and it was awful. Each time, ticket counter staff and flight attendants were stand off-ish and unfriendly. Flights were delayed or there were tech problems displaying wrong information at the gate. Even for a discount airline, my experiences have been terrible and I'll gladly pay the extra money for a better experience. read more

I wish this airline would read these reviews - but obviously they do NOT because they don't care! As long as every sucker who gives them $ can't reach them to request a refund WHEN THEY CANCEL THE FLIGHT RANDOMLY AND OFFER NO "FIX"! My "FIX" was to jump quick on another airline (Southwest!) who WOULD help us - and pay the fat ass last minute fare!! Frontier never made it right! They should be sued ... but nobody got time for that!! read more