Are flight was to depart to Las Vegas at 4:15 pm . Was delayed to 5:45 pm . We are on the tarmac ready to roll time 5:50 pm . We waited, waited, waited. Pilot turned the plane around . Informed us that the Las Vegas airport has shut down !! We are still on plane time6:45!! So this is our first time on sprint will keep you posted.we are departing!! The weather does have a play in traveling on airplanes Safe travels . read more

Debra at the check-in counter is AMAZING!!! Debra went above and beyond to make the process smooth. There was a long line at the kiosk so I was able to walk right up when Debra called me to her counter. Debra gave me pointers on my carry on items and even walked me to the bag weigh machine to help me to be able to get onboard. Hooray to Debra... then there's my TSA PRECHECK point where the lovely lady with the lovely haircut was professional and knew why I kept beeping in the machine after the guy employee told me that he'd make me take everything off as long as it kept beeping... what a jerk!!! He made me darn near strip when she knew it was a simple hair clip that kept me beeping instead of creeping through On the plane...I was upgraded to first class type seats which were bigger seats upfront. Whoo hoo!!!: Tons of leg room and a arm rest... sheesh it's night and day comparison to the regular seats. Thanks to Debra my trip started off fantastic !!! The flights were some of my best flights taken honestly. Going up and dropping down were smooth with no turbulence which I applaud both pilots. Jobs well done!!! read more

Spirit Airlines - Airlines Near Me - Phoenix, Arizona

The seat cushions in the Airbus A320 plane we flew in were paper thin. If you fly with Spirit, bring a seat cushion Legroom is non-existent. They pack you in like sardines. read more

The worst airline. It is the worst for a reason. Customer service is horrible, communication is horrible. They quite frankly, don't give a sh*t about you. They closed the door for my flight, would not let me on, even though I was standing there in front of them the entire time they were loading the plane. They saw me. I did not hear my group, so I was waiting. When I saw the last person, I got in line. When I got to the gate they said, "oh no, we already called your group". I said, "I did not hear it". They said, "you can't get on the plane". I said, "well I am here, why can't I just get on. " They said, "nope, you missed your group. So you cant get on." and she pulled the little gate thing shut, right in front of me and would not let me on. Even though, they were still boarding. I could not believe it. They were boarding the plan, and she did not let me on. Right in front of me, boarding the plan, and she did not let me on. Unbelievable!!! The wanted to fly me to Dallas, stay in the airport for 6 hours over night, and take the next flight back, to catch another flight. WTF!!! I am right here, you are boarding, I have a ticket, let me on. She refused. I walked to Southwest Airlines counter and bought a ticket. Yeah, Never EVER flying Spirt Airlines again. read more

They overbooked our flight. Off goes our plane. The lady toilu was very pleasant and waiting to see the outcome of what becomes of us Nice to have a pleasant ticket agent in stressful times . Prior to checking in last night they were offering us 500 to a thousand dollars to bid on if there was an over book . My Bf said no hope we get some airfare dollars . read more

If I can only express how nasty, trashy and ratchet the representatives treat customers at Spirit Air. The eye rolling, lack of comprehension and just disrespect of the typical employee at Spirit is 100% accurate. Never deal with this company due to the stereotypical angry reps they seem to employ. Never do business with t read more

If I could rate spirit airlines a -7 stars I would. Thanks very much spirit for damaging my checked bag's handle, allowing me to submit a claim and then denying it based on "wear and tear." I'm glad you feel that a damaged handle (while retracted) counts as "normal". If we never have to fly on your horrific airline again in our lives, it will be way too soon. Thanks for absolutely nothing read more

Spirit Airlines - Dent prevents handle from properly retracting now. Worked fine prior to flight. Now it's broken and your fantastic airline - Airlines Near Me - Phoenix, Arizona

Started so bad made us stay in our seats for one hour to fly since it got delayed and don't even have space to put our food on and they don't even have regular pockets to hold our phones in phoenix Arizona spirit it's strings like eszuse me read more

I have not been on a plane in 3 1/2 years since I left NYC. This experience was Fantastic. The check in at SkyHarbor was Amazing! The flight Attendants on all my Flights(4) were Professional and Upbeat! I felt week taken care of both Going to Baltimore stopping over in Dallas and fling back to Phoenix; again Stopping in Dallas. Lived the fact when I deplaned The Gate I needed to get back on the flight to Baltimore and to Phoenix was easy to access. Blown away how easy this trip was ! My recommendation is Fly Spirt Airlines and Save Money! read more

I would not recommend this airline and would provide a -100 if I could. First off, my husband paid for 2 seats, for myself and my son in case he decided to come home with me, rather than stay in Phoenix with family as planned. He stayed as planned. I checked into this airline super early, and told that to the check in gal that the seats were mine & I had the boarding passes to prove it. I printed both our boarding passes. My son was window, and I was middle. There was 1 person checking in, and it took her well over 20+ minutes for one family of 3 in the front of the line to get processed. Once aboard, I was forced to the middle seat from the window (paid for by my husband), as they gave my son's seat to another passenger. Both seats were paid for, for our family. There was no leg room for anyone in this row, and the seats were so close together we were all touching. It was impossible to move around at all. I recently had a multilevel spinal fusion and a multilevel laminectomy, and by the time I was off the plane, I was in a full flare and sweating from the anxiety related to the pain and inability to move. This is the worst flight I have ever been on. I am a size 18, and was cramped. This appears to be a fatphobic airline as any size above "normal" will not fit comfortably, unless you pay the extra money for one of 4 seats in the front that are "larger." I will update as to being reimbursed by this airline for this. Please note, I am a very nice person and thrive on positives. I had to share this to help other people so they do not experience this. I felt so ashamed to the point of crying. Nobody should fly like this. https://www.tripadvisor.com/ShowUserReviews-g1-d8729157-r958786845-Spirit_Airlines-World.html# read more

Wow where to begin. You can definitely save money but you get what you payed for! My flight was originally at 305pm. I got an email at 1236pm that my flight was changed to 4pm. Got to the airport around 3pm and I got an email a couple minutes later saying that my flight was now at 320pm. I rushed as much as I could but ended up missing my flight. I called spirit and the person who answered just have a little laugh and said it was due to some communication...that the flight was actually never delayed and the email was sent accidentally. When o asked if could be put on a different flight, they wanted to charge me $99 ...this was their mistake! Told her the least they can do is give me a refund and she said it wasn't guaranteed and that I had to call customer service. She said it was my fault I missed my flight. I was supposed to know that the email was a mistake? Ok? Well now I pretty much donated money to Spirit because something tells me they will not want to give me a refund. If you can book somewhere else, avoid Spirit!!! read more

Spirit Airlines - At 1236pm I got an email saying my flight was changed from 305pm to 4pm. - Airlines Near Me - Phoenix, Arizona

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At this point I'm venting, because it's clear Spirit is universally understood to be the absolute worst. I was in LAX which was a nightmare in its own, but was pushing it to get on my flight to ATL for work. I get my bag checked in and run up to security check. Waited in line and as I approached a TSA employee checking ID, he sees my flight time and doesn't let me past. He said I didn't have enough time to get on the plane and I needed to rebook. Mind you, it's 5:33AM and my flight is at 6AM (gates close 15 min before take off) so I had a little over 10 min to chance it with no carry-on and a pair of sandals, also the line isn't bad at this time. Still wouldn't let me through, so I go back downstairs to rebook but they didn't have another flight until the next day. I couldn't do that so I took the loss and asked about my bag. They told me it was too late to grab it and it will be waiting for me in ATL. I explain I'm no longer going to that destination, so I'm told to go online and file a claim. I spent the better half of that day trying to get help or ahold of ANYONE to get my bag but nothing for 3 days. Finally I'm told by a bot this morning that my bag is in ATL and will be shipped. No timeframe no contact with a human. Super concerned for my valuables because if anything is missing, I know damn well I won't hear from anyone with Spirit! Never again. Pay the extra $50-80 to fly Southwest. read more

We brought my 88 year old mother in law to fly home to NJ from Phoenix. They refused to allow my wife and I to accompany her to the gate, although we've never had this issue before with other airlines. It's very frustrating! read more

#SPIRIT Airlines cancels my midday flight and rebooks me on a flight at 5AM. Asks me to confirm or cancel reservation - Cancelation option is for a 90 day flight credit, not a refund. So I go on chat as the email instructs... 3 hour & 40 minute expected wait. Never mind these budget airlines being a good deal - baggage, seat assignment, no wi-fi or inflight services without paying thru the nose. And when they cancel or over book, there are no options but to file a complaint. NOTE: CAncelled flights are worth up to 10x the ticket cost up to $3500. WHERE HAS CUSTOMER SERVICE GONE??? Auto-bots, AI phone systems & the Philippines! LAME! #spiritair read more

Spirit Airlines - Airlines Near Me - Phoenix, Arizona

This time my trip on Spirit wasn't bad. My flight was only 7 minutes late, the staff was very friendly and polite.

Spirit Airlines offers a terrible, terrible product. Yes, you think, it's cheap. I can handle cramped seats, non-complimentary food, and carrying only a backpack. But it's so much worse than that! First of all, if you have to connect on a Spirit Flight, woe betide. I made the mistake of buying a Spirit ticket from Burbank to Boston to attend a family member's memorial. I assumed that I'd get to my destination by the next day, which was when the memorial was. Spirit texts me two hours before the flight to say, sorry, you'll miss your connection. But we have this flight which is two hours *earlier* than your scheduled. This means that I would have had to have teleported to the airport to get this flight. Then, when I could not make that flight, they say, we've rescheduled your flight for the following day. We know this may be disappointing for you, sorry. But I had to get to the memorial. So I buy a ticket on another airline to meet the connection in Las Vegas. I get there. I go to the Spirit gate. They say, this ticket is no longer valid because you did not initiate in Burbank. And, oh by the way, we've already changed your flight to tomorrow. I go to buy another ticket but there is not enough time. I miss that flight. Only through much wrangling can I get onto a 1230 am flight which gets me in, albeit missing the beginning of the memorial. When you complain about your treatment, some clownbot on their chatline says, you signed this agreement, article 7A, we can do to you exactly what we've done. Have a nice day. All along the way, it's impossible actually to contact a human at Spirit. They have a customer service number from hell. No; unless you have two days to play with, don't take this airline! read more

The planes were clean and well maintained. The flight attendants were professional. Avoid flying this airlines. Ground customer service was very poor. Our luggage was misdirected. They did not communicate how to help. Phones were not answered and messages did not get responses. We had to go to airport to search for ourselves read more

This airlines sucks bad! Lousy customer service! They give no explanation of why they canceled and acted like it was our fault. NEVER EVER WILL FLY WITH THEM! read more

This shit show is exactly that. I heard rumors that Spirit sucks but I ignored them only to book my first trip today and of course the restrooms on the plane don't work and they announced they have a system wide outage. But it keeps getting better. For the last hour they were informing people that they would start the manual on boarding process but apparently their employees can't figure shut out without a computer. Lesson learned. I will never fly Spirit again. And what sucks is that we used our business account for this trip on the assumption we would book again. Their loss and I should have payed more attention to everyone else before booking on Spirit. read more

One star is too many. Late flight caused me to miss my connection. They were incredibly unhelpful at helping me find a way home. In fact they were ZERO helpful. They were rude and told me to call customer service for help. I will never, ever fly Spirit again. I don't care if the flight cost $1 and it's BOGO. I would rather walk than fly Spirit. read more

Spirit Airlines is the $2 Motel of airlines. First off , NOTHING is included with you booking (Besides The Free Personal Item.) $50+ for a carry-on is just ridiculous. This is for point A to point B travel, Nothing more, A LOT LESS.. Be cautious when booking. SN: THE STAFF IS VERY UNPROFESSIONAL! I swear that they recruit them from nightclubs and bars. read more

DO NOT BOOK SPIRIT! extra fees for everything. they delayed my flight & when i arrived they said they could no longer check my bag in because it wasn't the original time?!ghetto and lazy customer service in multiple airports read more

First and last time I'll fly Spirit. Do not book, they will not issue refunds even if it's Spirit Airlines' fault. It is not worth the lower cost flight. Do not fly this airline. read more

My rating for this airline is zero stars. They pushed my flight back almost 10 times in one fight. Terrible customer service and refused to accommodate getting to my destination in an alternate flight. The companies only offer, after pushing back my flight departure time from 1 am to 6pm, was for me to pay more to get to my original destination of Charlotte or I could take a flight free to Myrtle beach (which is 3 hrs away from my original destination.) This airline should be shut down for the way they run this bait and switch company. read more

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Most airline experiences kind of suck these days and I see a lot of people complaining about this airline specifically. I've had my own bad experiences with them but my experience flying from LV to Phoenix and back was actually pretty good, particularly the return flight. When it comes to flying, I just want to show up, have my flights run on time, not be hassled for anything stupid and have the flight crew be friendly. They did well with all of these things and a special thank you to the wonderful flight attendant who went out of her way to move me to an aisle seat after I was stuck in a middle seat. I'm over 6 feet tall and recently had shoulder surgery. The middle seat is pretty uncomfortable under normal circumstances for a guy my size. I was worried that this flight was going to go the other way after a completely unhelpful agent at the gate refused to help me and it looked like I was going to get hassled for the medical equipment I had with me. Luckily, that gate agent was not on the flight and the people who were did a great job. I'm also grateful that Spirit came in clutch and saved my trip after Allegiant, a truly awful airline, cancelled my flights both ways with extremely late notice read more

Spirit Airlines - Airlines Near Me - Phoenix, Arizona

For the price, you get what you pay for! It was the most efficient for us to fly 5 out of Phoenix to Dallas; we took the 'red-eye' both there and back. The plane was on time. The check-in process was alright; reasonable staff who gave us a minute to shuffle stuff in our bags to try to make the luggage weight (our fault when it was overweight). We didn't have any missing luggage nightmares, and the flights though fully loaded, had decent seating (2 hour flights). Will we use Spirit again? I'm thinking yeah sure! read more

The following happened to my cousins. Cousin in law had a conference that started 9/25 in Orlando. His wife was coming out with him. His airfare was being paid by his employer. He booked the flights mid July and gave 2 email addresses for his booking. His personal email and that of the business manager at his company. He got great prices to fly. Early Saturday morning he tried to check in for their flight late that evening. The flight number came up canceled. After calling he found out the flights were canceled July 30th. Neither he nor the business manager received an email . No flights were offered because they just dropped those flights. They refused to help book flights on another airline. They did refund the money for the tickets. Soon after he was off the phone with customer service he received multiple text messages and emails stating the flight was canceled. They were able to book airfare for later that day on another airline for $1300 round trip each person . $1000 more than they had booked with Spirit. I've never personally flown Spirit ... but buyer beware !! read more

If I could leave 0 stars I would! I have never flown with spirit so I have it a try. I booked my flight thru a 3rd party and the morning of my flight which was to leave at 5am to get home to get to work on time they emailed me saying the flight was canceled but NOT my connecting flight! In the email it said they changed my flight since it was cancelled to leaving at 4pm ish and my connecting flight was still leaving at 10:56 am so I had to book with southwest and pay over $300 for that direct flight so I could get home and to work and not be late. I did receive a refund but I feel they should have paid for my flight I had to hurry and book so I could be home in time. I will never fly spirit because of this! I thought frontier was bad but they are a little better than spirit! Yes it's "cheap" but not worth it if they cancel flights last minute and with zero reason as to why it was canceled read more

I will never ever ever take spirit airline again! And I'm not even on the plane yet! $50 for a suitcase, the first attendant at check in was an idiot! But the second guy at the check was cool! Another $60 if you go over 50 pounds! Just landed and -- Ridiculously Small seats - extremely uncomfortable airline, plus they try to sell you miles while you're up in the air, flight attendant was on the speaker for 15 minutes selling miles if you get their credit card! Seriously!!!!???? read more

Spirit Airlines - The only good thing about spirit, my seat view - Airlines Near Me - Phoenix, Arizona

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They changed our flight like 8 times then canceled our flight an hour beforehand. We're supposed to leave Saturday and they said they didn't have a flight until Monday. We had to cancel our flight then rebook with a different airline altogether. Paying an extra $400 per person. They blamed it on the department of transportation even though they were aware a month in advance of the projects that were being worked on. So there was "nothing they could do about it". NEGLIGENCE read more

Cheap fare! ??Where's the truth in advertising, when you charge $75 for a carry on and 75$ for each checked bag. Oh and every other airline the bag limit is 50 pounds Spirit is 40 pounds. Way to trick people to pay double the amount of any other airline. read more

They lost our luggage on the way to St Maarten. They have no desk there, so we had to file with a generic lost luggage desk. Online to file a claim, but they can't find the record locator number. So I had a relative call. They referred her back to the area we CANT file a claim. She called 6 times to 3 different number given on the chat. Waited 17 minutes on hold to be sent to voicemail. Then 11 minutes on another number before being disconnected. On an anniversary vacation with no clothes or shoes. Do not use this BS airline. read more

DONT EVER EVER BOOK A FLIGHT ON THIS AIRLINE. If I could give a minus instead of one star I would. We book a flight to Dallas for the date at 1250 am and when we got to the airport they said we missed it it was for the morning before. Their times where confusing. Yet we got no reminders or anything and they wouldn't refund the money. We are not made of money so it really hurt the pocket. But they didn't even try to understand and they said it happens all the time especially with that time gram because of he time and date, so you would think they would solve it. I read more

Do not use spirit airlines! Very horrible to get a hold of someone to change your flight or cancel to get a refund! The app is even worst!

I would give this zero stars if I could. My flight got delayed without spirit telling us. I also had a layover in Chicago that I am missing. Was on hold for 3 hours with customer service just for them to tell me to talk to the front desk. Then went to the front desk and they told me to call customer service again. They also said I should've gotten an email about a flight change confirmation. Do not fly Spirit. They are unreliable and a complete mess. read more

My flight was supposed to leave at 12:48. Somehow magically delayed til 2:10. 2:30 rolls around and we havent left. "Sorry folks, we're getting rerouted and need new paperwork for that. Itll be another 5-10 minutes." 20 minutes later - "sorry folks, with the reroute we're going to need more fuel so we're waiting on the fuel truck now." This, combined with their clunky website and nickel and dime-ing you for everything including the air you breathe on the plane (just kidding) is why Spirit's rating is so low and why even some employees treat it like a joke. I want to like Spirit, I really do. But almost 3 hours delayed with no explanation? C'mon guys. At least grab me a Jack n Coke since I'll be here a while. Oh, and also, I was bitten by two mosquitoes on the plane while writing this. read more

$3 for a half assed cup of water?......0 Stars is not an option? I hate this company, if you love Walmart to the point you wish it had wings so you could spend 5 hours in it and walk out at a new destination, you'll love Spirit. Years back it was cool, you were in the fair club and were offered great deals on turnaround flights like Atlanta to Miami, it was great for what it was... But once they started flying more than a few miles, it was over. I flew them last year, it was horrible, I hated it, but no one charged me for a beverage... This year I fell into the trap once again as I always forget that a personal item is not a carry-on and then once you pay $45 each way for the carry-on you could have just flow Delta and had wifi... wifi! The moment you regret flying with these people is when you have crammed all your crap in a small bag, then get to the airport in the middle of the night only to find that the one ticket counter with a line is Spirit. Print a paper boarding pass as your digital boarding pass will not work from Spirit. When you finally get to your gate, you will know it, because it is like they are offering survival rations in a great depression and everyone has an insatiable desire to stand around as if the seats are not assigned or lay on floor as if anyone should trust carpet. I think the staff thinks they are being assertive or funny both at the gate and on the plane but most of the time, it is rude and an exhibition of poor etiquette. I mean, some of the people are good but I fell like working for Spirit is a lateral move for people who were slightly better than the majority of what TSA has to offer. The leg room is a joke, the people who fly there because they thought it was the best deal normally bring noisy children who should not have been allowed to nap before the flight, way too much stuff, and poor armrest manners. I asked for a cup of water and the lady says, "Sure, that will be $3, will that be debit or credit?", to which I replied, "Oh no thank you, I will just die" (The plane laughed)... And then she followed with, "but a cup of ice is free..." At this moment I knew, the only person to blame is myself... This is not my life, I put myself here, knowing there were airlines that were not offering "100% steerage"... Then when we landed, the flight attendant says, "please tell everyone that Spirit got you to your destination early as we are certain you would tell them if we were late"... No, I will not tell them you got me there early because despite who I am in real life my spirit animal is someone without $100 to pay for a carry-on (one way) at the last minute, someone who is my same height and could not fit in your non-reclining seats, and someone who died of dehydration because the $3 to my name was in cash and you do not take that... The only good thing about the flight is you meet other awesome people who hate Spirit now too... Great icebreaker. read more

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The good, the bad, and the ugly. I gave up my seat on the way out so a couple could sit together. Rosa our flight attendant noticed me switching and when another couple needed someone to move she bumped me to the big seats. If you are big or have long legs the extra $35 is well worth it. Good! On the way back I kept my seat and spent the whole flight trying to keep the bar built into the seat in front of me from digging into my kneecaps. I also could not figure out how to check in online without setting up an account. Bad. When I bought my ticket I saw the price for a roller was $26. Cool, I will pay and the extra $52 is still a deal (round trip). But wait... if you refresh the page it jumps to $40, if you go to the counter it is $55, if you go to the gate it is $100. Really!!! They change the price without warning. That is just ugly. It all felt very sleazy. Now that I know what to expect I will be able to fly Spirit without getting mad... not saying much. read more

Spirit Airlines - This is the upgraded seat. $35 for 10" was well worth it. (no pun intended) - Airlines Near Me - Phoenix, Arizona

The worst airline experience I have had in a LONG time. I am not an airline snob, by any means, but 35 min delay to start things off surely didn't help. Customer service on the plane was good on 1 of 4 of my flights/connecting flights, all others, the attendants looked generally ticked off they had to work. The 1 star I am giving goes all to the pilots, who were TOP NOTCH. If I could give pilots their own rating, they'd get a 5 all day. First time and last time customer. read more

Spirit Airlines - Beautiful view tho. - Airlines Near Me - Phoenix, Arizona

If I could give less than 1 star, I would. It began with Spirit changing my flight time from an early AM to the previous day PM flight and offering only a reservation credit. Then to book and use that credit, their website was malfunctioning which forced me to have to call a representative, to which they were going to charge me additional costs for needing to speak with someone and waste hours of my time. I have spent hours in their "chat" waiting to speak with someone as to avoid representative charges and was never answered. I've sent emails and get automated responses only. I WILL NEVER FLY SPIRIT AGAIN. Horrible customer service. read more