First, we had to check our luggage even though I INTENTIONALLY packed only carry ons to avoid doing this; this has happened to us the last four flights we've taken. Then when we got on board, my husband and I swapped seats. Same row, same last name, but we swapped so I could sit next to my daughter. A flight attendant got on and made us switch seats, claiming, and I quote, "I can't do a headcount if you're in the wrong seats". Um??? These are the seats I paid for...? Then, they told us if we didn't switch, they'd make everyone get off the plane because what if someone was missing? At no point did they check our IDs or boarding passes, they just asked our names. Then the flight was delayed because they did this to other people. Before we could leave, they got stupidly picky about the under the seat bags; if you could so much as see a purse strap, they wouldn't move until you rearranged the whole thing so no strap could be seen. Honestly, this was the most ridiculous flight I've ever taken. People around us were literally complaining on the delta app as this was happening. You're getting worse and worse by the flight, Delta. And your customer service never replies, so complaining there doesn't do anything either so reviews it is! read more

Haven't flown Delta for years, but I used them to attend a funeral and they were awesome . The price was reasonable for a last minute flight and the service was A+. Kudos to the pilots and staff who were proficient at their jobs and friendly. Will use you again! read more

If there is one thing I hate is waiting in line. Long line for Delta at Phoenix airport. Check the picture out. Ridiculous. The whole baggage experience was a little confusing as some machines only have the option of giving you your flight tickets, while others can give you that and allow you to pay for baggage. But you don't know unless you try the machine. On top of that, I lost an hour because someone caused a fuel leak while refueling the airplane on my way back to Miami. That cost me my ability to have lunch on the way back... when I stopped in Atlanta. read more

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Delta looked understaffed this morning. I haven't had to stand in long lines for the Priority Skymiles line. 3 delta agents were working specifically for these priority travelers but it was obvious 1 of the agents wasn't aware of how to handle hunters transporting long rifles and horns which held up the lines to extend 30 yards long. The female agent who finally motioned me over was great, very friendly and helpful towards directing to the quickest security line. Her advice was perfect. TSA lines are heavy here in PHX due to understaffed personnel as warned by the major TV stations in Phoenix. Delta still fared well regardless. read more

Delta Air Lines - Airlines Near Me - Phoenix, Arizona

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My favorite airline to fly. From my experience they have the best customer service and consistency as well. Little things like their pilots always leering passengers know about the situation whether it's turbulence or a delay. Even is there aren't, they let you know flight times, connections etc. A few times during a delay, there was a drink station set up with sodas and waters. read more

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Warning: They are great at breaking wheels off checked bags and they make it very difficult and almost impossible to file a claim.

Delta has certainly redeemed themselves from the previous times I had used them compared to the other airlines I have been using recently. Their customer service has always been courteous and helpful to others. In addition their flights have been on time in comparison to the past. Their handling of snacks is safer since they provide a baggie of snacks for short flights that includes a bottle of water, a pack of cookies and a pack of nuts along with a package for sanitizing your hands. The other airline provided pre-filled cups of water which meant more handling. They even provided ear buds upon request to watch the free movies they provided. You do have to pay for each luggage as opposed to the other airline but I did pay less for a Delta ticket. So overall great service and price!!! read more

I got to give it to Delta! The phoenix terminal was clean and new! The staff was amazing! The flight attendant saw my wife did not have head phone for the FREE TV and she handed it to her! The snacks where great with good drinks and ice unlike America air they did NOT give free TV or snacks... I flew my way home with America and the plane seemed old and my seat was falling off with delayed flight and back snacks...... NEXT TIME ILL GO ROUND TRIP DELTA! read more

Friendly and helpful, from the nice lady at the ticket counter who helped check in my declared firearm in my suitcase to the gate agent who managed an organized boarding process, the folks I dealt with directly with Delta did a great job. Delta has several afternoon options to get back east, like many carriers. Through Atlanta, Salt Lake City or Minneapolis, and they also have flights to Los Angeles and New York/JFK. Delta still flies a lot of Airbus which have no power and no seat back IFE, so a four hour flight gets to be a lot of boredom. read more

Delta Air Lines - Delta gate at PHX - Airlines Near Me - Phoenix, Arizona

This airline has caused me more grief and stress than I can explain. I pulled my dog from the jaws of a bobcat almost lost her right eye, she almost died, thousands in vet bills. Had to cancel vacation package 9 days in advance. Trying to get sky miles returned and credit card credited a nightmare. They scam you into getting free sky miles by opening American Express Delta card then leave you with no way to resolve any issues. Sitting on phone waiting for 35 calls ahead of me ( 1 whole hour) then get disconnected! Their chat service is a complete JOKE. I'd rather not travel than deal with the stress from this airline. BEWARE. read more

Delta Airlines: I just wanted to let you know what your cancellations of two of my flights has done to my trip to Washington DC - I have attached my Original Itinerary. First, I am a High School Government Teacher in Arizona for the last 25 years - this trip I planned to start over a year ago - its my only trip of the year. I have so far paid 400.$ for my hotel room that I did not use because you cancelled two full days of my trip. I have cancelled tours of the Capitol, and some reservations at the Smithsonian. But what has really bothered me is I have scheduled interviews with 2 Arizona Congressman and many more Arizona Congressional Staffers for use in the Mesa Public School District - I might make the last two interviews on Thursday, I don't know, maybe this is normal, I just think you should be aware of how Delta Airlines has impacted, what I was calling, my trip of a life-time. I must add to my letter: my third flight on Delta just got cancelled to DC, I guess I funded a non-refundable trip so that means, with all my reservations will cost me over 2000.$ and I missed the trip of a lifetime. I am a Government teacher, scheduled to interview Congress Members from Arizona - thank you for the worst thing that could have happened to me this year. read more

Delta has zero regard for the customers and lack of empathy and respect. I booked my mom a flight the evening of July 6, 2024 to fly from RDM to PHX first flight 6am July 7, 2024. We booked this flight to have her come here for a family member who is having emergency surgery. They cancel her flight the evening before. Said they have zero information as to why and have zero flights to accommodate her the next day Sunday July 8th. They also said they could possibly get her on a flight for Monday but can't guarantee her a seat! So canceled flight with no accommodations for her Sunday or Monday days following. Talking to the representative and her supervisor got us nowhere. They were rude and made zero effort to make right by us. 10/10 don't recommend. I'd give a zero star if I could. read more

Suckiest airline I have dealt with this year!!!! I booked a trip from Phoenix, AZ to Missoula, MT. Unfortunately, having to save money I chose this trip which required a 30-minute layover in Salt Lake City, UT. As I was waiting for my first flight, I received a text informing me that my second flight was delayed for two hours. I ended up waiting 3 hours courtesy to the discombobulation of the Delta crew in Salt Lake. My biggest issue with this junk show is the lack of customer service I specifically experienced with Maxine. She was minding the Delta customer counter (Gate A17) as I arrived from Phoenix and was diligently searching for information about my delayed flight. Maxine was rude and dismissed me because she was working on a different flight, and I was not part of that flight. Shame on Delta and its employees who think they can mistreat customers!!! NEVER AGAIN DELTA AIRLINES!!!!!!!! read more

Omg, this terminal 3 is so quite and easy to relax in...one whole lounge dedicated to charging your phones. You can see the difference in age gap of the generations here as well! read more

Delta Air Lines - The plane getting ready to fly!! - Airlines Near Me - Phoenix, Arizona

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Delta has the largest ticketing space within the new terminal three process of building located on the west end of ticketing. Always friendly always efficient looking to help get you on your flight. Currently, You have to travel to the North concourse to catch your plane. Soon possibly January 8 of 2019 you will get to see you and catch your flight out of the new South Concourse through gates F6, F7, F8, F9. read more

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Baggage claim at Phoenix sky Harbor airport needs improvement. They switched carrousels for our flights baggage and they did not announce the switch and they did not post the switch on the TV screen. We stood there half an hour yakking only to have our luggage on an adjacent carousel spinning around in circles while other flights baggage continued to come in on our assigned carousel. And the TV screen said that ours was not ready yet...while it was actually on another carousel for 20 effen minutes. You've reached a new low when Detroit outperforms you. read more

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Thanks for the clean and sanitized space. There were goldfish under our entire row. Definitely making sure there was a thorough cleaning. read more

Delta Air Lines - Airlines Near Me - Phoenix, Arizona

They are the absolute worst. Booked a flight only had a carry on to board with. Made me check my bag even though there was over head room. I will never use them again. Even explained I had a bouquet of wooden flowers that could not be broken. They don't do there jog correctly so the flight was over weight but that's not my fault. I will be seeking damages if it is broken read more

All I have to say is simply Amazing !! I had the privilege of having Charlotte, Garnett, Zee, Kirci and Sue this Am. This is the most amazing staff, kind and courteous. They were willing to go the extra mile ! that's one of the biggest and happiest experience we have had ! Nothing but professional. They are the reason we will keep conducting business with Delta !!They went out of there way to provide us with kindness and help and a resolution to our problem ! These are the type of people that you want around you because of how amazing they are . Please make sure Delta you treat them well and keep them happy !! We will be back to see them soon ! read more

Sitting at Phoenix Airport while Delta has delayed our plane for the 3rd time. The pilots timed out and we now have to wait for new pilots to come from Atlanta. Not sure why we were delayed the first two times. We will, of course, miss our connection and get to spend 7 hours at the Salt Lake airport waiting for the next flight! Not one Delta representative bothered to actually talk to us or compensate in any way. Just text messages and airport announcements. This happens more often then not on Delta. I am really disappointed in this airline. If you have a choice, choose any one else!! read more

Delta Air Lines - Flight delay again - Airlines Near Me - Phoenix, Arizona

What a zoo, can't believe after all these years they haven't got there processes figured out. The flight was perfect but the boarding process was a zoo. I will continue to fly because I love how they keep up their equipment and the cleanliness of their planes. I always get nervous with this airline when I don't see a plane at the gate and we are supposed to board in 30 minutes. My last fiasco with Delta was right after a storm hit Atlanta and I was delayed in Mpls for 2 days. No answers, nothing except weather related and this was two days after the storm??? No money for expenses, room, meal, transportation, nothing! I did notice I got 20k miles added to my account, nice try but it never covered my total expenses. read more

As long as the flight leaves on time and arrives safely to its destination, things are A-OK with me. How anyone who leaves close to on-time and arrives safely could give an airline a 1-star review is beyond my ability to comprehend. What do you give if something goes wrong? If You sit on the tarmac? The toilet overflows on your 5 hour flight? There are no negative-star reviews. *shrugs* From Phoenix, I am satisfied with the gate attendants and the service I have received on my flights in and out of PHX. read more

Great flight! Flight attendants were nice & the inflight service was amazing! Would definitely recommend! read more

Delta Air Lines - About to board flight to JFK 10/8/18 - Airlines Near Me - Phoenix, Arizona

The new Delta terminal here is one of the nicest in the US that I have been to!! Lots of options and a nice new lounge. I prefer to fly Delta whenever its feesible, and sometimes even when its a little more expensive. I just find them more reliable, and I will def fly with them out of and into PHX!! read more

Air Ticket Reschedule - Delta misleading Due to Coronavirus unknowns, I decided to push out my vacation. When I started my reschedule on Delta, I received the online message.... "BOOK A NEW FLIGHT The cost of your original ticket was $125. Currently there is a $200 fee to change it. Avoid paying the $200 change fee by booking a new flight and then cancelling your original flight." Like a fool, I followed directions and paid for a new ticket thinking I'd get a refund when I cancelled. What I found this morning was an eCredit not a refund. Delta, it's not nice to give a half true message. Advise flyers that they are getting an eCredit not a refund. read more

My issues with Phoenix Sky Harbor notwithstanding, Delta isn't a horrible way to go when in Phoenix. Of course, they're not a main carrier in this airport, but because they're a major carrier and so ubiquitous across the U. S. of A. they don't get treated like a redheaded stephchild here like other carriers. I didn't check bags this time, but in occasions past they haven't had any problems with them. Gate agents are just fine--somewhat robotic but in the efficient way. That's not mean to be a backhanded compliment, they just do the same thing over and over and I haven't had any issues with them. You're probably flying US Air or Southwest into Phoenix, but Delta is doing their thang in PHX, and doing it just fine. read more

PHOENIX GATES ONLY: Okay, so I like Delta as an airline pretty well. I am Platinum with them, but I'm not reviewing Delta corporate in this review. Im just reviewing Delta's gates here in PHX. Also, disclaimer, this isn't a "grumpy" review, the service is fine and Im not mad at anyone, this is data driven around the comparative offerings. (Delta operates about 5-6 gates here in PHX). The situation is not good: - One restroom with a tiny entrance and exit, always crowded in there and you bump elbows coming in/out - Food: Wendy's and a tired "Cantina" - No bookstore - No soda stop/drink stop - No coffee store - No bakery - Gross worn out carpets - Crowded wait areas with few seats - 2 charging stations per gate (I counted them; it only took a moment to double check) Delta, when you get a minute, would you pretty please update your gate area here in PHX, to the extent you are able? Thanks, Lee read more

Delta Air Lines - Standing room only, all out of "chairs" - Airlines Near Me - Phoenix, Arizona

I haven't had an awesome experience with the Delta employees in Phoenix, but I never really had a truly awful one either. Let me say this, I find the policies at the Phoenix location to be a bit frustrating and when it came time to check my bags and other things, I found it to be a cumbersome process. I am hearing impaired, so detailed and appropriate signage is always very helpful to me, but I guess that instead of having good signage, Delta prefers to have a person police the area and direct customers. Not a bad deal, since being hands off customer service wise seems to be the norm for large companies. However, in the middle of a crowd of people it becomes difficult for me to hear others, and I don't appreciate the stress that comes from having to struggle to understand a woman who speaks so softly that I have to go through the indignity of her using some primitive sign language she made up on the spot to communicate with me. I don't think it's her fault really, but more of the fault of fault of poor planning and signage. read more

Delta Air Lines - Airlines Near Me - Phoenix, Arizona

I had a real snafu with a double booking to the point I had to go to the Delta counter at Sky Harbor. Raenisha in the pass line was wonderful. She sorted out my problem, handled her line and dealt with a grabber from corporate with aplomb. I would have proposed marriage but she was too busy to give it due consideration. read more

Trying to catch a 7:30 flight. Delta has, literally, one single employee checking baggage. We have stood in the same spot without moving for 20 minutes, one hour in total, and there is no way we will make the flight even though we arrived one and a half hours early, because it took the entire time to drop off a suitcase. We haven't even done security check yet. Delta is a dismal pathetic horrible business, airline and an embarrassment to America. read more

Par on service, flight times, plane experience I had not flown Delta in a few years. Nothing remarkably different, but will say that their customer service on my departure and arrival were much better than past experience... which is the reason I stayed away for half a decade. Bag fees are too much, but seats seem a tad roomier. And ultimately, my bag and I arrived A-OK! read more

Delta now considers it an up charge in order for you to pick your seats when booking your flight. Since I am very particular about where I like to sit, I paid the charge for my recent flight. Imagine my surprise when I was boarding the plan and they told me my seat was changed. Apparently the gate attendant bumped my seat so that a last minute booking could all sit together. With all due respect, I book early for just this reason. And to not even ask me or notify me ahead of time is pretty shady. When I asked for the upcharge to be refunded, they refused. read more

Travelers Beware! I booked an airline ticket for my mother-in-law and my daughter (Phoenix to Oregon) to visit my wife's sister and her family for a summer vacation. My wife's sister's husband passed away unexpectedly in an accident. One of the people that they were going to visit has died. The summer vacation has been canceled. I have no need for the airline ticket. Delta will not refund the money for this trip. It is very disappointing. I will never fly Delta again. The absolute worst service ever. read more

I had the worst experience last night dealing with Delta. My son passed away a few weeks ago. I contacted Delta to confirm I had all the documentation I needed to carry his ashes back home. The representative got on the phone and proceeded to tell me that I had purchased the wrong tickets and I wasn't able to carry anything on with me, I've never heard of this. The day my son passed I ordered the airline tickets immediately knowing that my family wanted me to bring my son home. The representative on the phone had no compassion whatsoever. Wanted to tell me that I needed to spend another $800 in order to be able to carry my son's ashes home in a very small purse like luggage, I had all the documentation from the funeral home to proceed with this. I just wanted to contact Delta to find out if there was anything else I needed to do I feel like I was taken advantage of. I told the representative I had never heard of such I thing, I went online to find documentation of this. I even reached out to a Delta employee that is a pilot for Delta he also never heard of such a thing. being angry, I hung up and went to a friend to help research this information. When she tried to pull up my information on Delta we found out that the representative had deleted my ticket without my permission, so needless to say I had to spend another $800 to upgrade my ticket to meet in Cabot so that I could carry my son's ashes on, I hope that no one has that ever experience when I felt I will never use Delta again. I would give them a zero in stars, however, you can't give that option. read more

Disappointed in the lack of attention to the sky club by personal tonight. Water was empty, service counter dirty. Employees were in back not on the floor. Might be the worst run Sky club. read more

Oh my. Made my reservation 6 months ago. Did not get the seat I picked and was called out " did anyone sit where they are suppose to?" Hey I did not assign this seat. I did not get the seat I picked. Many people were seemingly confused as people were moving Aruba causing a delay. I graciously offered to check my bag and asked for tag. "We don't have any!" No thank you - no smile. I have never had a delta bad experience. I think I will be negotiating in Atlanta as the moved my seat to middle. Paid for a reserve seat otherwise fly SW. Add further insult, I was told that if you buy your ticket online you are not guaranteed your sleep. What is the point? She told me I should read the fine print. read more

Got to say......my recent roundtrip to Ny back to az. was pretty good. Yes...i got overhead bin space....and a tv of my own with good movies and a fare of $237.00 $old !! read more

Delta Airlines - poor service and they don't answer the phone! If you are looking for an airline without a commitment to customer service than you may have found that if you look to Delta Airlines! Earlier today we called customer service and requested their "call back" (vs. waiting on hold) and Delta identified the timeline for a callback at NINE (9) hours! Yes, NINE HOURS! Well, we never did get a call back! Tonight, we held on the line for almost 2 hours and then their system disconnected us. We again attempted to hold for a customer service representative for 4 hours and 53 minutes before we were again disconnected! Sometimes you have to speak with a customer service representative vs. doing everything online. After this situation, it is clear that there is zero commitment to customer service at Delta Airlines! read more

6 cities in 10 days.....no significant delays, great service and the food was even good. Get rid of the lowly 757's to Hawaii and give me the fancy LAX-JFK 777 for all 5 hour flights, plus redo the overhead compartments in the 767's and I'll give Delta 5 stars. Great job with the merger as the employees/customers seem much, much happier! read more

Seats seem smallervrhen other airlines but flight attendance we're great good choices of snacks other than that just like any other Airline