DO NOT GO TO THIS RESTAURANT. ABSOLUTE WORST CUSTOMER SERVICE I'VE EXPERIENCED IN COLLEGETOWN, IF NOT EVER (NOT KIDDING).
Decided to give this place a shot with my friends because there aren't a lot of new establishments in Collegetown, and by the time we got our food we were already turned off from the experience. Let's be real: we're cooking our own meal, and paying triple to do so. But that's not even why I'm livid. The absolute disrespect I was treated with during the following experience is evidence that this restaurant will not stay in business for more than a few months (god willing):
It started like this.
The menu at Hot Pot (why again is it listed as De Tasty on Yelp?) is horribly designed. Besides from being rife with spelling errors -- which I can look past, because if anything that screams that the place is authentic -- the hectic/unclear design poorly communicates the pricing of its combo meals. So, like any normal customer, I asked my waiter for clarification. And it went a little like this:
"Hey, so, quick question! All of the "broths" cost $4.75, and then you pay separately for items to put in them, like chicken or noodles, right?"
"Yes"
"So, the $11.95 Combo says it comes with 1 meat and all of these veggies (bok choy, corn, etc..). Do I still have to pay for broth too?"
"No, included with."
"So if I buy the Combo, I don't have to also buy broth for $4.75?"
"Yes, all together."
(At this point, I can sense the fact that our waiter is uncomfortable because of his limited English. No problem, but the prices are a rip off [I see that the nearby table has really small portions] so I figure it's worth getting a second person to confirm the pricing.)
So I flag down another staff member, who is presumably the manager. We go through the same process and she confirms exactly what the waiter before her did: Combo comes with broth. I don't have to buy broth in addition to the $11 combo. GREAT! RIGHT? WRONG.
The bill comes, and of course, everyone at the table has been charged for an $11 combo in addition to a $4.75 broth. Exactly what I was trying to clarify/avoid. So, we flag down the manager--the second woman we spoke to--and tell her that we were charged for both combo and broth CONTRARY to what we were assured of. At this point, we're all pretty damn calm, because this is NOT a big f**king deal! Note: we are willing to pay $17-something each, but simply would have liked to have known ahead of time, hence the effort put into figuring out what the hell the menu items cost. So I attempt to calmly request that we don't be charged for broth since we were misinformed about its cost, But noooo, NOTHING IS THAT EASY AT HOT POT.
The woman proceeds to laugh in my face (LITERALLY, cackle in my face), and deny that she ever told me the broth was included. She brings over the waiter. He denies it too. They both pretend that they have no idea 1) what I'm talking about 2) what I'm literally saying ("We have bad English. We don't understand."). This is highly frustrating, since all interactions prior have been in English.
So I press on, because now it's just about integrity. This is a business, and I'm a paying customer, and there was clearly a mistake on their end. At this point I just want to be told "yeah sorry, my bad" and I'll pay the damn bill. But again, the wait staff was trying to fight. All kinds of crazy shit then happens. The manager begins addressing my Asian friend in Chinese--which, to begin with, is extremely rude racial profiling--and tells her that she is responsible for this miscommunication. Things like (later translated to me) "we explained to you in Chinese that the broth is not included, you didn't explain it to them this is your fault." WHAT??? FIRST OF ALL NEVER BLAME A CUSTOMER, SECOND OF ALL THAT'S A BOLD-FACED LIE. Then the woman tells us to pay or leave.....so we left! This horrible business would rather see customers leave angry and without having paid than just own up to a simple communication error and leave with what would have been a $60 bill (~$20/person, which, let me tell you, IS NOT WORTH THE BOILING FLAVORLESS BROTH DELIVERED WITH A SMALL TRAY OF UNCOOKED VEGETABLES AND SHAVINGS OF FROZEN CHICKEN).
Bottom line: DON'T GO. If you've made it this far in my review, you've only experienced a fraction of the frustration that you'd experience by stepping into the literal dungeon of doom that is "De Tasty." read more