DCH Paramus Honda failed on many levels.... Update 11/21/2018 - 12/1/18, I've called this dealership location so many times over the past two weeks and had been given nothing but the run around by the following people who could not even return a phone call. They are in no particular order internet sales: Jessica (spoke with several times) regarding plates and registration, complained to both Arielles and Frank regarding Jesues O's UN-professionalism in which Arielles vouched for this person's character, perhaps she is blissfully living in la la land. Finally called the number on the bill of sale and spoke with the amazingly ignorant Georgia who called me sweetie and stated she would follow up and never did, only to then address me by the wrong name "Fartina Ali" and placed me on hold for almost 25 mins on 11/26/2018. Jesus O. is only concerned with receiving 10's on his survey when he's done nothing to deserve even 1's. He enjoys speaking down to me not sure if he's a misogynistic pig or if he is uncouth when it comes to interacting with women. Either way he should learn that if you attempt to disrespect a Guyanese woman then prepare to feel their wrath. I could go on and on about this person's lack of professionalism but I will end it here for now. Omar whatever also pretended to listen to me on the same day as my conversation with Georgina whatever and apologized. He stated that he would contact me regarding my plates and address Jesus's behavior with him. He also stated that he would fedex my plates to me when he can get some answers from the DMV department. This conversation occurred on Monday 11/26/2018. I have since left two messages on Wednesday 11/28/2018 and Friday 11/30/2018 to no avail. Finally interacted with an amazing woman today by the name of Yaribel. R. who was honest and beyond professional. Today is 12/1/18 and I won't be receiving my plates until Dec 5 if I am lucky. I cannot thank her enough for simply treating me like a human being when all these other losers couldn't simply find the time to follow up. I retracted my google review to a negative one only to miraculously receive a call back from the beyond. The one and only Jesus who then started raising his voice and proclaiming that he called my spouse on the 11/14/2018 to alert us to the arrival of our plates. This piece of garbage has now made me livid. He never contacted us of his own volition and insisted that he had done so. The problem with this idiot's statement is that my plates according to the only woman who was kind enough to treat me with some respect and dignity (Yaribel) stated only arrived at DCH on or about 11/21/2018. Jesues O. superstar over here never banked on the fact that my spouse never deleted the so called message that he claimed to have left us on 11/14/2018. In playing the message back for Roberto from management, he confirmed that it was his voice on the recording and not Jesues' in which he asked about our service with the dealership. Even though this person is proven to be dishonest and a liar to say the least he's not held accountable for his behavior at all. Why in the hell would someone claim to have called and left us a message when they actually never did any of it? Answer is simply this company employs liars, crooks, and dishonest snake oil salesmen to try to get over on an average consumer. The buck stops with my family and I. In filing an actual compliant with Roberto against both Omar and Jesues, I received a phone call from Omar within 5 mins. who thought that he was doing me a favor. He yelled into the phone when I answered "ALLY" I am sending your plates to you over night, as if I should be impressed by yet another failure of egotistical man claiming to do something for a woman. Wow!!!!! If you are looking for a dealership who will treat you with nothing but disrespect, incompetence, and arrogance then you will love these jerks, especially Jesus O. P.P.S. It's beyond insulting when a snooty car sales man refers to the woman in the room's occupation as a "housewife" and further disrespects my husband and I by asking about our educational levels so that they can put the screws to us when it came to financing. The b.s. that was given by management in stating that they wanted to inquire as courtesy because of their current promotion that was being offered to recent college graduates is outrageous. The audacity of these people to insult our intelligence and then try to explain it away is absurd. I was there to purchase a car and not a job interview in which that question would be relevant. *Among the many insulting things that Jesues O did during the point of sale, he added an additional $1,000 to our invoice bringing our new total for the Honda Civic Touring to $29,549.93. I had him go back to John and enter the correct price ($28,549.93) before agreeing to signing any documents. read more

Ok, so I was looking for a place to take my Honda Civic after 2 other good mechanics were not able to find the problem and they asked me to take it to a Honda dealer. I'm a hard person to please and aside from being a good judge of character can always catch people in a lie and there is nothing I hate more than liar is a bad liar. Of course I checked the reviews before taking my car to DCH Honda in Paramus and I tell you after reading them I had second thoughts but I'm the type of person I need to see for myself sometimes at a personal cost. Anyway I also know that is hard to please everyone because I also work dealing with people, I'm an inspector for NJ State. When I first got there I thought I'm never getting out of here with all the cars ahead of me even though I had an appointment. Well in less than 5 min. I was in front of the attendant Bryan Puyen he was very informative and told me how long it would take, about 3 hrs which seemed fair considering all they had to inspect. I was so pleasantly surprised when I found out that not only there was a shuttle to bring me back to my job but that they would even pick me up after words from my job or house. While I waited for the shuttle which was again no more than 10 min. they provided not only all the coffee, water and even fresh bagels with cream cheese, now PEOPLE if that's not good customer service, I don't know what is. After the 3 hrs I was told it would take to diagnosed the problem I got a call from Bryan and told me that they have not been able to find the problem and that I needed to pay and extra diagnosis fee because of the time it was taking I was not happy to hear this but went along since as I said before 2 other good mechanics have not been able to find the problem. After about almost 2 hrs, Bryan called me back and explained what was wrong with the car and that it needed extensive and YES expensive engine work. He was really understanding of my situation to come up with over $2000 and close to $3000 if other parts were damaged. I explained that I would need time to think if I should go ahead or just put my poor car out of it's misery with a shot to the block. Bryan again not only did he made arrangements for me to be picked up from home to pick up my car but waived the second inspection fee of $120. which under the situation I was in, made me very happy. Bar none this is the best service I have received by any dealer, auto shop etc. In by book they get 10 stars today. I don't know how things were a year ago or before but you have to give this place a chance and remember not everyone is going to be please and not everyday people are going to please you and good service is not cheap. Also I know people usually complain when they are told what their car needs and they feel that they don't need it, well guess what? I bet you did not know but you can always SAY NO! In all I had a great experience on this day for someone who as I said before is really hard to please. I almost forgot, the shuttle driver and I feel really bad I don't remember his name, he is from the Philippines, what a great guy and all around good person, we had a great conversation during our trip and while stock in traffic, if you ever have to use this service I hope you get him, it will make up your day. We talked about everything, from religion, to politics to retirement, the economy etc. etc. He also gets 10 stars. read more

After appointment with Andy Kato, I visited DCH Honda to meet him . Because he is one of a car sales man to be able to communicate Japanese language .I am not accustomed to speak English. But his attitude is very bad and terrible. crazy salesman. First he mentioned that I will not quote today. He mentioned that if you decide to buy a new car from me , I prepare document . making a contract. That's it. In other word, no price negotiation, He mentioned that the customer must agree suggested price without price negotiation. His suggested price is no discount plus adding no useful option. I doubt not only his attitude but also DCH company policy. Where is the customer satisfaction, Where is customer first. It is terrible. Ridiculous .Without price negotiation, nobody can buy. He clearly mentioned that American car salesman is not so good as an occupation. And customer support is terrible, compare to other country. I understand his intention that he support (justify) his terrible attitude by himself. I explained my policy that without confirming quote , I can not decide to buy a car. Generally speaking ,car sales man is willing to quote and willing to explain not only cost but also characteristic of the car carefully. And there is the principle that "Customer First" for every country , any type of industry. But he did not change his attitude. So I went to another Honda Dealer. I visited Hudson Honda, A sales person is very gentle , kind , sincerity, and making every effort to make a contract. I am satisfied with price , customer support , attitude etc. After several months, a talk of the car sales was reflected on our topic when we enjoyed drinking. One of my friend strongly recommend that a person considering to buy car should avoid as much as possible to deal with DCH HONDA , Andy Kato. He mentioned that Andy Kato is notorious car sales man, his attitude (careless attitude to customer). And he said bad news that there was many rumor that a contract price was different from an estimate price without detailed explanation. Is he a swindler? He palms off the car option which customer refused to buy . Another men mentioned that Andy Kato request every customer to answer the inquiry from Honda USA that the evaluation of his attitude to the customer is best, (good service) So Andy Kato can receive bonus (incentive) from Honda USA. Every member is big laughing. Every member regard him like a swindler and make a fool. He is dirty and every Japanese must not trust him. And this kind of rumor is spreading into Japanese society in NJ & NYC. Andy Kato,his terrible attitude to customer is no good. not only DCH HONDA but also Honda USA ,Honda manufacture . Without changing his thought process , DCH Honda will lose customer. read more

My wife and I live in Manhattan, and we decided to buy a car during the height of the COVID-19 pandemic here this past April. Our goal was to manage the entire process on line. We were torn between Honda and Toyota, and we ultimately settled on a new Honda Accord sedan (Trim: EXL 2.0). At the time, we were seeking a sales venue that would work with us so that we could purchase the car relatively confident that it was not in any way contaminated. Most dealerships in the tri-state area were barely operational, and stock was low. DCH Paramus worked hard to win our business. From my initial contacts through the entire sale process, the staff at DCH did all it could to make the process seamless. It began with my first phone call with Krystal, who handled internet sales. She was friendly, informative, took all the time with me that I needed, and, over the course of several one calls, worked out a plan with me to give me comfort that I would receive a car that was fully disinfected. When I was ready to go to the next stage and negotiate a purchase, I dealt with the sales manager, Mike Lee. Mike was extremely professional and courteous. I had shifted my initial car preference from a hybrid to a conventional Accord, and he recommended a car that my wife and I thought would work. Mike and I quickly reached a financial deal that was satisfactory to both of us. The most amazing part is that we consummated the deal without any test drive. (Having owned the car for one month now, I can safely say this car completely meets our needs, even though we never test drove the vehicle.) Mike then had me work with one of his sales staff, Renato, who prepared all of the sales paperwork and worked on my behalf with the finance people. The entire sales process at the showroom took place with my primarily sitting in a car, so that I was able to keep my contact with people to an absolute minimum. Renato would drop off the paperwork, I would sign and leave the paperwork for him, and he would pick it up and bring it inside. We worked through both the sales papers and the financing papers in this fashion. DCH held the new car for several days after my initial inspection and purchase, without anyone entering the vehicle. When I was satisfied that the new car was clean, I retrieved the keys and picked up the vehicle. After the sale, Mike arranged to have the plates and registration sent to me by overnight mail. Thus, I was able to avoid all personal contact. Given the COVID situation, I was impressed at the creativity of the DCH staff and can without hesitation highly recommend the staff at DCH Honda and that you consider this dealership in your purchasing plans. David read more

my son worked for this company for i'd say for about a year in the service department. absolutely loved his job. every saturdays the company would buy food for the employees, which i thought was pretty nice of them, however, saturday the 18th, if im not mistaken was a bit different. from what my son tells me, him and his co-worker got some food ate a little and went back to work.. he kinda did the back and fourth, eating, working bc it was a busy day. when it finally slowed down a bit, my son took what i believe was a 30 minute break. not thinking anything was done wrong, my son went back in and started working after his break.. little did he know what would've been a problem. they had him work Monday-Thursday like normal.. come thursday, they called my son into the office to have him fill out a form, which wasn't explained to him what he was signing (my son understands english and reads it, but it can be a bit hard considering he came from DR not know any english at all) handed him his final check and FIRED HIM!! Chet the "svc manager" threw a box on the floor, like he was a piece of shit and said get your stuff out of here. WHAT!!! i asked my son if anything had happened prior to this incident, and he stated the only thing he can remember was when he had the stomach bug and called out one morning.. other than that my son Jonathan, was very dedicated to his job. Aren't we allowed sick and personal time???!!! what happened to a verbal warning and write up warnings??!! Me, myself working for a huge corporation and being a manager, that's how i do things, the proper way!! going back to the beginning of the story, his co-worker however didn't get fired, he got a 2 day suspension but is back at work with no issues, IS THAT REALLY FAIR??!! what did they really fire my son for??? lets talk about Chet, the service manager, i have numerous pictures of him sleeping on the job in his car.. he does this constantly for hours!!! why isn't he fired for stealing company time??? lets talk about the service employees doing drugs on the job like cocaine!! like marijuanna!!! why aren't the employees drug tested, i asked bc im pretty sure that dept would be left with no one!! my son, with tears in his eyes trying to keep it together begged numerous times for his job back and they just walked away from him like he was nothing!! this , i promise will not end here!! i will be contacting the department of labor and whomever else i need to contact. read more

A man of my caution and experience knows: It is next to impossible to find genuine integrity in an automobile dealership. I have been in retail and rental realty for over 40 years. Nothing gets by me. That is why for two months, over the entire tri-state area, I shopped four vehicle brands, including six Honda Dealerships for a new vehicle, almost giving up. (I know and demand a great value and price.) I was impressed with DCH Paramus Honda enough to return several times, but not sold. Other dealers said that I was being tricked. That, the deal was too good to be true. THE DEAL was not only real, but changed my belief that all car salesman, and dealers could not be trusted. What makes DCH Paramus Honda different, is not only the selection, service, and the unbeatable prices, but their staff! DCH Paramus Honda is made up of sincere honest people; like, Kadir Karagoz, senior sales consultant. . He deserves National Recognition. I have met a lot of sales representatives in my 45 years of auto and general product purchases, but this man is more. He is a true human being and a tribute to everything America has to offer in the way of automobiles. He provided me the best customer service, and satisfaction I have experienced. thanks Hamad Deeb for your understanding. Special thanks to Umair Khan, Used for showing me how great my New Honda will be years from now. I also want to thank Mr. C.J. Slitas, who is Kadir Karagoz's direct manager for pushing the deal though. Thanks also to Bob Tranquilli, financial specialist, and Mr. Bobby Kibbler, General Manager, for putting together sales teams with integrity, geared toward consumer satisfaction. DCH Paramus Honda you are setting a hard example to follow for all other dealerships. I do not know who the owner of DCH Paramus Honda is, but I hope he is reading this. Sir, rest assured that I am worth my weight in gold for word of mouth advertising. You have people Mr. Kadir Karagoz to thank as well as the others. But especially Kadir. Please take extra special care of him. He is worth his weight in gold. You are all on my Holiday greeting list. I have never made a purchase that felt this good. Sincerely, Joseph Campagna, Owner, Property Rental and Management Company, Former Publisher and Retail Store owner. read more

08/16/2018: They are very deceptive people, stay away from them. Apparently they sold me a new vehicle with used brake rotor. See for yourself the condition of rotor after 4 months and 2900 miles. Pictures don't lie. While buying the vehicle finance guy try to fool me by writing 5 years loan with higher interest rate when I specifically told them I want 3 years loan with lower interest rate. Finance guy said, it is same you can pay the loan in 3 years, finance guy got very irritated when I forced him for three year loan. While taking the delivery of the vehicle I pointed out the rust on brake rotor to sales person Juan Reynoso, he said it is nothing, once you will wash, it will go away. When I contacted Juan about the issue on 08/10/2018 he brought his manager, he inspected it and said it's because I drive over water but you can bring it for service as it is still under warranty. On 08/15/2018 Frank Russo simply ignored me and said it is how it is designed. You dishonest people have already wasted my time the rotors are worth of. Replace all four brake rotors with the new one or take your vehicles back. You will also notice one thing, no matters how many test drive you take, when you buy the vehicle it will be around 10 miles. Something to think about and look at the condition of my vehicle. You should definitely visit their nice showroom to see rust free new shiny vehicles or for a quick cup of free coffee, which they are able to afford by selling new vehicles with used parts. I wanted to give them zero star but I am giving them one star for free coffee. --------------------------------------- 09/16/2018 Jeff B.'s response is as deceptive as DCH Paramus itself. Even someone with a half-brain cell will know after reading my review that I am not talking about the rust where break pad meets the disk. I am referring to the area outside of it that is supposed to be galvanized to prevent rusting. I bought a new vehicle and you sold me second grade vehicle: it is called theft and you are trying to justify how clever a thief you are. read more

Initially, we visit DCH Paramus Honda to look at a used 2014 MDX, after a couple of cable power jump the car arrive for a test drive. Our sale person, Mark, did a good job of letting us test drive the used car, we drove about 3 miles before returning back to the dealership. After several inspections, we noticed that the car had several noticiable scratches, biggest disappointment was the nail polish cover on top of the driver door handle, it was another color all together. So we turn down the idea of looking at a used car and go right to looking for a new Honda Pilot with Honda Sensing. Mark showed us the white color exterior with black interior, which my wife refuse because it reminded her of old car. She requested that we purchase a silver/gray exterior with gray or black interior, which was not available at this dealership. After getting all the information he needed including the price, Mark A. came back and told us that his manager could get the car from another DCH dealer but it would cost $350 more, which we agreed. A couple days later, Mark called to see if we could take delivery on Friday or Saturday. To his surprise, we left a message on his phone and show up at the dealer on Friday at 5:20pm. He was busy that day and had not pick up the car from the dealer, which located about 40 miles away. He told us that he would have the car in about 2 hours, which we waited. It was not until 3:40 minutes later that he came back due to bad traffic. We close the deal/finance at approximately 10:20pm. I though that these guys would find a way to ripped me off with finance rate even though I have a very good FICO score. We close the deal at a finance rate of 4.49%, which was exceptional on a Honda Pilot. We found the dealer to be honest with good sale people behind it. Yes, they will try to pressure you to purchase the car on their lot. Show me a dealership who doesn't do this! Do some research, get your best price and visit DCH Paramus Honda. They will work with you and I am happy to be their customer! Ron read more

2021 Car Buying Experience at DCH Paramus Honda with Hamad Deeb We already knew the vehicle (2021 Honda Ridgeline) we were interested before coming in to DCH Paramus Honda by looking at their website. So we made a decision to check it out in person without making an appointment. By chance, we were welcomed by Hamad Deeb as we were walking in. Hamad was hospitable and very accommodating. He went out of his way in letting us check and experience some of the features of the 2021 Honda Ridgeline without making us feel rushed. Even though having done some some research and got familiarized with most of the features, Hamad still able to show and share with us features that we did not know (i.e. ability to open all four windows after auto start before even getting into the vehicle and truck bed speakers). Although, we came to like the vehicle more after our in-person visit, Hamad tried to make us commit, as his job as a Salesperson, we were not pressured. Instead, Hamad listened, thanked us for our time, handed us a business card, and noted to call him for any questions. Then went our separate ways. After thinking it over, we decided to pull the trigger on the Ridgeline and reached out to Hamad. The buying experience included business as usual processes just like any other dealerships (i.e. applications, credit checks, negotiations, etc). The interactions were professional and friendly. Hamada listened to our objectives and made all the efforts to ensure they are met. At the end, we won some and lost some of our asks. Overall though, we came to a good spot. In summary, the car buying experience with DCH Paramus Honda was stress-free. This was attributable to their clean and modern facility, including social distance and mask protocols as we are in COVID-19 environment. Most important to note though, we experienced a positive car buying process primarily due to the professionalism, knowledge, friendliness, and patient afforded to us by our salesperson, Hamad Deeb. Thank you! read more

After a disappointing visit to the Nanuet dealership where I tried to sell my Toyota Rav 4 and finance a CRV, I wanted to explore my options further. My husband had a lease that he would get serviced at DCH Paramus, and had positive things to say about his experiences. Also, having owned Hondas all my life prior to my Rav 4, I knew I was ready to do business and get back over to Honda. I requested information online from the Paramus dealership and was immediately called by Lisa Williams who requested that I come in to discuss my trade. I set up an appointment for my husband and I to come in as he was also looking to renew his lease. When we went into the DCH Paramus dealership, they were great from start to finish. I was greeted before I barely had walked up to the door and immediately got linked with Lisa who had us work with a senior sales consultant Hamad Deeb. Hamad was extremely knowledgeable about the vehicles we were looking at. We were very clear with him about what we were looking for in terms of trade in values, money down, and expected monthly payments. Although it took some negotiating, he fought for us with his superiors and we were able to reach an agreement that felt comfortable for all of us. We were at the dealership from 5pm-11:30pm....it was a very long night, but Hamad made everything go smoothly. He was friendly, humorous, and very accommodating even to the point of offering to charge my iPhone, and sitting with me in my new CRV at 11:30pm to show me the features. He was by no means rushing us out knowing he had already made the sale. He even told me to call him anytime if I had any questions about the vehicle. Overall we had an awesome experience!! I will continue to use DCH Honda Paramus for servicing my vehicle and definitely will be a life long customer!! read more

Frustration Turns to ELATION! Weeks of planning, research, explanations, shopping, and internet searches all became trivial when I walked into the beautiful DCH Paramus showroom. During our annual neighborhood block party we were discussing the car buying process with our best friends and they made the suggestion that I contact Hamad Deeb at DCH Honda in Paramus New Jersey. "Hamad Deeb" !!!!! what kind of name is this....did his parents not like him? After several minutes of laughing they explained that I would never have a better car buying experience....and the only problem I would have is to stop him from asking if he could explain "ALL" the hundreds of features of the car..... one more time! Hamad would be considered "CUSTOMER SERVICE OVER THE TOP!" I will give you one quick example...during the paperwork phase of the purchase..... in the middle of answering questions and speaking to the insurance company , my wife asked me to get her a "Vanilla Cappuccino" ( FREE in the dealership ). I explained that we would be going to sign the papers in the business office and we would get it on the way home. By the time we had reached the business office two Vanilla Cappuccino's were on the desk were my wife and I would be signing the papers. I thanked Hamad and renamed him Houdini which I felt better suited him. After the paperwork was signed Hamad was waiting with the keys, and the temporary license plate, registration and insurance card. Do yourselves a favor....go experience what car buying is supposed to be....and by the way...Hamad also got me the best price of all the dealers in the area. PS: If you want the extended warranty...give him a sad face....they will reduce the price a little! Good luck with your New Car... We LOVE OURS!!! read more

I brought my car in for service on 5/29/14 after have issues with other Honda dealer in the area. I was so impressed with the facility, it was clean and very easy to drive my car right inside. You can tell the moment you drive in that theses people really care about there customers, it look like they have made a serious investment into this building it's the nicest service department I have ever seen awesome coffee too. As I was greeted by a nice young lady she directed to one of the advisors to assist me. I explained all of the issues I have had in the past and assured me we are here to help, that gave me a good felling. My check engine light has come on and off for months and i have spent 800.00 at other dealers and tried STS still not fixed. I decided to wait for it as I know it was busy and I didn't have an appointment, he offer me a ride home or to the mall but I said I'll stay. After about hour they came out to get me and told me they have found the problem it's a loose ground causing all of your issues I can't believe no one had ever found the real issue, he explained we have a great technicians here that have over 25 years Honda experience. They did a full check over and gave a really nice printed inspection report on my car, which I needed new filters and oil change I knew was over due for these items. The prices were less than I just paid for my other car at jiffy lube and I got all honda parts I told them to do it. I had a great experience here I will be coming back with my Acura which they can service for a lot less than I'm paying now. I know every always write a review when things don't go well but they treated me great and they were honest also the only place that fixed my car properly. Hats off to Paramus Honda! read more

This was my first experience buying a car, and Hamad Deeb at DCH Paramus Honda made it the best experience for me. That day we went to 2 other Honda dealerships where i was very disappointed and discouraged, it seemed like i knew more about the car than the sales people did, they didnt really care about what i wanted, and they were not really helpful, they were just trying to sell. When i went to DCH Paramus Honda it was totally different experience. Hamad Deeb cared about my wants, asked me what features I wanted my new car to have, he wanted to make sure i'm getting the car that had everything im looking for included. He was also very knowledgeable and knew a lot about the car and its features. I read about the car and its features a lot before coming and thought i knew all of them, but Hamad showed me a lot of things that i didnt read about and didnt know the car had, he did everything to get my car for me as soon as possible. He spent a lot of time to show me how everything in the car works, helped me to set everything up after i purchased it, made sure i understood every step and left the dealership with knowing as much about the car as he did. My mom, who went to buy the car with me, has more experience buying a car and she never met anyone like Hamad, she was very impressed and happy about Hamad's knowledge, passion and willingness to help me, she almost bought one for herself. I was very happy with my purchase, i like the atmosphere and friendliness of people there and i will continue to service my car at DCH Paramus Honda. I would definitely recommend Hamad Deeb and DCH Paramus Honda to everyone, people there know what they sell. If i ever decide to buy a new Honda in the future, this is the place i would choose to do it. read more

Dear Honda Team, I just wanted to say thank you for my amazing buying experience at Honda, Paramus, NJ. I went in last week just to look around and the excellent customer service that Mr. Hamad Deeb greeted me with, behooved me to return. I felt good. I felt that the sales associate I was dealing with knew his product. He addressed all my questions and concerns in a professional, knowledgeable and in an non-carsalesman manner. I appreciated that. He was honest, straightforward, and very patient. He took his time to explain my options and asked very specific questions as it pertain to what I was interested in. His courteous and professional manner convince me that I absolutely chose the right dealership and person. I felt very relaxed and comfortable during my whole experience at Honda. There was no pressure and all my options were discussed. Some I knew about, but most I had no idea existed. Even after my purchase was complete Mr. Deeb proceeded to assist me in the car and spend an additional hour and a half explaining each device and its function. I appreciate his commitment to providing high-quality customer service. In addition financial advisor Bob, also showed complete professionalism. The price was right the service was amazing and the feeling that the staff at Honda, more specifically Mr. Deeb provided was awesome! It's refreshing to walk into a dealership in not feel pressure, but feel like someone understood and was willing to listen to my concerns and answered all my questions, which we all know it's very rare these days. I felt happy. Thank you making my experience a positive and a memory I will share for years to come. With gratitude, A very VERY satisfied Honda Customer; thank you Hamad Deeb! DCotto read more

This was my third time returning to the DCH Paramus Honda dealership and I must say I could not be more pleased with how everything turned out. I was dreading returning my leased Honda Accord sport to the dealership because I knew I did not have an extra couple thousand dollars to put down to start a new lease. I even extended my lease an extra year to remain at the same low monthly amount. That turned out to be unnecessary and I'll tell you why. Hamad Deeb a client advisor at DCH Paramus Honda really came through for me, in a way I didn't know was even possible. When Hamad learned of my lack of funds to use as a down payment toward a new lease , he did everything in his power to help me acquire a new 2017 Honda Accord! Not only did I not have to but down a substantial amount of money but he included my first months payment , tax and other registration fees into what I paid. I was able to stay at the same low monthly payment that I had had from my previous lease (which I told him was crucial for me to have). He even managed to increase my annual mileage allowance to 15,000 a year with no hesitation, I couldn't believe it. With all of these amazing options and offers, how could I refuse!! He was extremely patient while I contacted my insurance company and updated my new vehicle info and he made sure everything was in order so I could drive off the lot with my new car on that very same day. It was an amazing customer service experience and I'm loving new Honda Accord Sport! I'm so grateful and will definitely be returning to DCH Paramus Honda in 3 years when my lease has expires. Thank you so much Hamad and the whole DCH Paramus Honda family for exceeding my very best expectations! ~Alex Miller read more

I purchased a 2016 Honda Pilot "Certified" the sales staff was great. The firat 6 months no problem, then one evening my wife is picking my son up from soccer practice and the vehicle does not want to start. Interior lights work, headlights worked. Now it is 10:30 pm and my wife is 1 hour away from home and I am stuck at work, I make arrangements and my wife is picked up the vehicle is towed to DCH paramus Honda, where I purchased the vehicle from. The next moring I call explain what happnened and here is where it gets Good. The service advisor calls me back and tells me the battery is dead and that the battery died because I drive the car too much...I laughed as I thought he had to be kidding, he was actually serious, he tells me he has been an advisor for 10 years and that the car battery is like a cell phone battery the more you drive the more it has to be charged and then it is over charged. It was mind boggling what this guy was trying to sell me, nonetheless I didnt have the time to argue with him. I gave authorization for a new battery and was charged $220 dollars. Approximately, 2 weeks later viola, my car is back at the dealer ship, a service message appeared informing me that there is a problem with the 12 volt battery chrging system and the vehicle needs to be taken in to a service center immediately, back I go to the dealership for service, this time I went to Mawha Honda to have the issue looked at. I have to say DCH Paramus honda service center is horrible and my experince it makes you feel like your dealing with an untrustworthy mechanic shop. Sad thing is I was reffering people to DCh Paramus, I was even going to purchase my daughters car from them.. read more

Stay away from Service Dept. Difficulty making appointments. I went there this morning at 8:30am to have safety warning lights on dashboard checked out and a noise coming from front tire while driving. I was immediately told, when I pulled into the bay, that if I didn't have an already scheduled appointment that I wouldn't receive service because they are already booked for the day and they were down technician. I told them no problem, I can leave my car there for the next two or three days. They said ok, great no problem. I expected to see an advisor since they had a available. An advisor named Frank told me to fill out a night deposit envelope and my phone number and I could leave. I said I would like to speak to and advisor and have them enter the info in the computer because I need more than two line on the envelope. Since my cruise control, collision Avoidance, lane mitigation, parking sensors and other safety errors popped up and the tire issue driving between 25-30 mph while the steering is turning left, etc. I just wanted an advisor to enter everything in the system. Frank said they were too busy and that I was being difficult. I said we just don't see eye to eye. I stated I would be happy to go to another dealership. Frank said to go ahead. I asked that he print up all my service records for my 2 vehicles. Frank said he was too busy and that he would call me this afternoon to pick them up. Well, it's 7:45 pm, when are you calling me frank? Must still be too busy to hit print. Also FYI.... the other dealership I went to is happy to have my business and I had it back by the afternoon read more

I dont think any dealer will be as patient as what DCH Paramus Honda Did to me and my family. After a recent car Accident last December 2014, I came back to DCH Paramus Honda to purchase a new car and to look for Alex Bernabe since he is the one who sold me my first car ever in my life. He gave us all the advice we need patiently for almost 5 hours (i know that day Alex was at work all day and even extended time just to make sure that he will go over all the stuff our new car has to offer... He must be exhausted from me and my wife's decisions/ confrontations and my mom's million questions). Unfortunately, after we took the car home we felt that its not the right car for me.... I was sobbing all weekend because of my fears and trauma from the accident with the advance gadget the new car has to offer. I want a Basic Car. After reading everything online i thought i have no Hope but the manager Matthew Hunziker replied to my long E mail that late Sunday night with my concern. Matthew Kept my sanity by giving me reassurance that they can help me with my Concerns. I got my new car that I like.... Matthew and Alex i want you to know how important that you took care of my personal concerns which is definitely above and Beyond. I know its not easy. And to Luis Garcia... Thank you for opening my close mind to other options. That really Help me. My family will not go anywhere else but DCH Paramus Honda. Can you make this comment 10x for Alex Bernabe and Matthew Hunziker? Because they deserve it. Im jumping for joy with my car. Thank you so much. You made my new year a truly happy one. Its a new me with my new car read more