Within the last month, my husband and I needed a repair of our 2020 Hyundai Santa Fe. Our Customer Service Advisor, Annie Ramaglia, was very knowledgeable and understanding, and went above and beyond to advocate for my husband and I. She was able to get the work approved through the warranty and the car repaired. This was my first time dealing with this service center. Annie took the time to explain what was happening. My many thanks to you, Annie Ramaglia, for your guidance and support throughout this process. read more

just now New I called and asked if the dealership had the car I am looking to buy today. Rinaldo said yes and agreed to a deal. I drove 45 min right away. When I arrived, before I sat down, I asked the manager to confirm, before we started the process if the car was on the lot, he said yes...I sit with them for 20 minutes. Finalize a deal and they tell me they no longer have the car. DO NOT trust this dealership. read more

Awful. I tried making a deal over the phone and wanted to price match another dealer. Their website says that they price match, then they started yelling at me and threatened to call the cops. Very unprofessional. Go buy a car elsewhere! read more

Fair Warning, DO NOT GO to this service facility. They will severely overcharge you for sloppy work. Just go to an auto shop for any work. If you don't believe, then go at your own risk but you have been warned. read more

***they pay remote workers to lie to you about their pricing and deals to get you to visit the dealership, and they have higher pricing than most dealerships. Don't waste your time here. Our experience below Absolute worst experience at a dealership ever. We called to see if they could match an offer we received from a different dealership. We texted a photo of the offer and was told they would give at least $500-1000 off and it was cleared by the manager Brittani Decarlo. They subsequently called us daily for two weeks to come in. When we called asking to confirm they would honor the offer they said yes. When we made the commute over they subsequently completely backtracked and tried to gaslight us. Brittani explicitly said multiple times they pay remote workers to lie to get you in the door. read more

Paramus Hyundai - Auto Repair Near Me - Paramus, New Jersey

Try to buy a car completely online as their website says I could. I was not able to. I tried to give a price march from another dealer out of state but they said they would not honor that (not in terms of website) It seems like they want everyone to follow their process. Not trying to make car buying easier. read more

Brittany you are an awful representation of your dealership. As a sales manager you should know how to treat your customers, but you failed miserably. Hiding behind threats and lies is no way to build customer loyalty. Your actions do only one thing...they send your potential customers to your competitors. If I were the owner of your dealership I would re-think my choice in management. Good job! read more

Terrible business model. All they care about is money money money. I would give zero stars if Yelp allowed it. They do not DELIVER!

This place has an Ego, customer is not always right... Website needs to be updated... says they match other car prices.

Horrible sales team, misleading and adds a bunch of hidden fees! Don't buy from here if you want a good car buying experience

Brittany is terrible she is rude aggressive and completely lacks customer service skills

Horrible business! Rude customer service and genuinely doesn't treat their clients with respect or courtesy.

Everyone that wants to know how this dealership treats its customers, DELIVRD ON TIKTOK posted an interaction with Brittney, a manager. She was very rude and hostile. Go watch and see exactly how they operate read more

Brittney was terrible to work with. She was very rude and is one of the managers there.

Very disappointing service experience. They offered services that I did not request, did not have proper equipment for testing, and kept adding services to perform further diagnostics. I brought my vehicle to the service center on September 8th to fix the rear driver-side door (which would not open) and the brake light. After handing my car to the service center, I spoke with an advisor. Immediately after I explained the symptoms, the advisor told me I needed an alignment service. (At that moment, my car had not even been placed on the lift.) He claimed that the need for alignment was "visible" just by looking at the car. I agreed to the service, and then he said there would be diagnostic fees ($500) for each of the issues (door and brake light). He explained that if the extended warranty covered the repairs, the fees would be waived and refunded. After I returned home, I received a message and a call regarding their tests. They told me there was a battery issue and that the engine oil was low due to an oil leak (even though I had an oil change at another shop about a month ago). The advisor then said that in order to do further testing on the door, they needed to replace the battery, which would cost $430. They also recommended an oil change for $185 and an engine flush for $379, bringing the total (including alignment) to $1,183. I thought the battery replacement cost was too high, so I asked if they had a test battery or other equipment to continue the diagnostics without replacing it. He told me they had no other option and could not perform further diagnostics if the battery was not replaced. He also claimed that the door might not open because there was not enough voltage being supplied. I then brought my car to the independent auto shop I usually go to and asked them to check the issues. The next day, they confirmed that the battery was fine, providing sufficient electricity, and that there were no oil leaks. When I went back to the service center and shared what the auto shop had found, they said the results might differ because they are a dealer service center and must follow their policies. At that point, I lost trust in the service center and asked for a refund since the diagnostics were not fully completed. They refused at first, but I eventually managed to get $250 refunded after pushing the issue. However, that refund transaction has still not been completed. I ended up paying $267 for nothing. read more

Paramus Hyundai - Quotes of suggested services - Auto Repair Near Me - Paramus, New Jersey

DO NOT BUY FROM THIS LOCATION! Brittany Decarlo was the absolute worst salesperson I've ever come across. I asked her about the guaranteed price match on their website and she accused me of being a thief and threatened to call the cops on me. Do not give this people your business. read more

I had a really frustrating experience with the service department. I first called and left a message explaining my concerns and never got a call back. I called again another time and actually spoke to someone, explained everything, and was told a service manager would call me. That also never happened. I then made an appointment online and clearly noted that I wanted a call back before coming in because I needed to understand whether this would be covered under warranty. No one contacted me. When I finally showed up for the appointment, I was told it would be $270 just for them to look at the car. When I said I didn't want to move forward unless it was under warranty, the interaction immediately felt cold and unhelpful. The lady that was helping me ,Annie, called over another lady Vivian, and both were not helpful. I was told I could ask the parts department instead. When we went over there, they scoffed and basically just looked the part up online. This whole situation could have been avoided with one simple phone call. The lack of communication and the way this was handled was really disappointing. I expected much better customer service from a dealership. read more

Paramus Hyundai - Entrance - Auto Repair Near Me - Paramus, New Jersey

BEWARE DO NOT GO HERE .... THERE ARE OTHER HYUNDAI DEALERSHIPS...My 2025 Hyundai Kona was not due for service but, since I lease and my mileage has reached 15K Blue Link message, saying I should just have a service inspection. I set up an appointment spoke to Joe in Service Dept and gave me a list of what my car needed, TOTALING close to $400... NO ONE EVER INSPECTED IT...IT WAS STILL PARKED IN THE GARAGE ...I declined service!!! He told me you can get your keys from outside. HE WALKED AWAY FROM ME LIKE I WAS NOT EVEN IN FRONT OF HIM! I will never return here EVER! They're other dealerships out there !!! read more

service is terrible. place has a sales prevention department if anything. genuinely non-professional and the worst dealership you could probably go to.. read more

Incredibly rude, Brittany should be FIRED. If this is standard operating procedure to conflict directly with their promises on their website, it's illegal. read more

Brittany DeCarlo was very rude and condescending. That is not how one treats a prospective client. Story also does not seem to honor their value proposition. read more

The absolute WORST dealership in my 45 years of owning cars!! I had my third attempt in 5-6 years at resolving a recall issue this morning: the previous 2 times they told me after leaving my car there all day that they didn't have the part I needed, so today I called in advance to acknowledge they had the parts and decided to wait.... After 4 hours and 15 minutes they told me they didn't have the part!!! Also, the last time they tried to get me to agree to $6,000 of repairs on my $7,000 car! My mechanic told me it was all lies AVOID!!! read more

If they weren't so focused on charging me the maximum and getting me to purchase services that I don't need, they might have fixed the actual problem. I had to deal with a dead car the next day. It was stressful to deal with them because they spent more time trying to sell this and that with their high prices, deposit, special discount, sale price, package deals. I didn't get much for what I paid. I regret going there. I'll never return. read more

Very poor customer service. Rude and combative over the phone. They do not like working with cutomera outside of Paramus.

My daughter has a 2013 Tucson, the check engine light came on, and the car began sputtering and became difficult to drive. She checked it in overnight. The next morning Hyundai contacted her and said it would cost $540 to do the diagnostic paid in advance. The service coordinator was named Constantinos. I called and questioned as to the exorbitantly high diagnostic fee. He stated that was the fee for the 2hr diagnostic check and it was company policy to take the fee in advance. I have a high-end vehicle, and my diagnostic fee is around 200 dollars, and not in advance. I picked up the keys and went to Pep-Boys. The fee was 199 not in advance What was needed was a full-service tune-up. I am quite sure when they moved her vehicle from the lot to the garage at Hyundai, they had a pretty good idea as to what the problem was. This was a tactic to lock in a large amount of money to force a young women to repair the vehicle with them or lose over 500 hundred dollars. This is truly one of the worst scams i have come across. Very disappointed Hyundai, this was a tacky move. Oh, by the way we are still waiting for parts for the 2 recall items. Recalls - ABS fuse replacement Recalls - ANTITHEFT PROT. 25-BE-016H invoice #369998 read more

We had an awful experience here. They kept our car for weeks unable to get a full diagnosis of the issue. They insisted we file an insurance claim for them to cover the sensor issues and whatever else. They then returned a car that was not fixed! All the lights went back on as we left the parking lot onto the highway, putting us in danger! Their response was that they did the repair that was covered by insurance. I have never heard anything so ridiculous to give a customer back a non driveable car and claim that it was 'fixed.' They were unresponsive, unapologetic, did not give us continued updates and were rude and totally unprofessional. Eventually they claimed the rest of the work as warranty related. The manager, Vivian, was so rude and said she knew nothing about our car (when she had spoken on the phone with us the day before) and was unwilling to help us or take any responsibility for the mismanaged situation. I have never felt so disrespected as a customer. The whole experience with recurring electrical issues with the car and their terrible customer service- I would get rid of my Hyundai car if I could. read more

Awful! Just amazingly awful!!!! The people there are so rude and not friendly at all! They don't even know what was wrong with the car and they said it would take a minimum of THREE hours!!! After speaking to them and saying you previously said it would take "30 min!" You called me a liar!!!! Then after confirming it WOULD take thirty min, I ended up sitting there for an hour!!!! Who's the freaking liar!!!! read more

I would like to share the disappointment I experienced after purchasing a Hyundai and inform potential buyers. First of all, I want to point out that none of the promises made during the pre-sale process were fulfilled when I went to buy the vehicle. Before the sale, I was told that the car would be delivered with a full tank of gas, any minor existing scratches would be repaired, and winter mats would be provided as a gift. However, when I took delivery of the car, I was told to come back a week later for all these issues to be addressed. When I returned a week later, they rudely told me, "We cannot help you," and sent me away. Shortly after taking the vehicle (2025 Model Santa Fe Hybrid), the driver's seat adjustment mechanisms stopped working and began making noise. But the main issue is much more serious: if the car is driven for more than 30 minutes, a locking sound comes from the steering wheel, and it becomes extremely difficult to turn. I took the car to the service center and documented the issue with a video. They told me, "We will call you tomorrow," and requested the video showing the problem. I sent the video, and the next day they called to say they could not replicate the issue and asked me to bring the car back. When I went back, I asked, "You saw the video and heard the sound; why aren't you inspecting the steering wheel?" I then learned that the service center had only tested the car for 15 minutes, even though I had clearly stated that the problem occurs during drives longer than 30 minutes. The response I received was shocking: "We do not have the time or luxury to test your car for more than 15 minutes." In other words, even though a critical safety component like the steering wheel was defective, they refused to repair it due to "lack of time." After repeated insistence, the solution they proposed was even more surprising: I was asked to let the sales managers use my car to commute to work and home while assuming all potential liabilities. In the event of an accident, I would be held responsible for any damage to both my vehicle and the sales manager, despite having clearly explained the seriousness of the issue. Finally, I contacted Hyundai USA. They said a ticket had been opened and that I would receive a response, but five days have passed without any follow-up. I took my car back from the service center, and the problem still persists. In conclusion, based on my experience, I strongly advise against purchasing a Hyundai. read more

I have been leasing a Hyundai Ioniq 6 since 2023. This morning, I dropped my work stuff in the car but realized I forgot something in the house, so I locked the car and went up to get it. When I came back, my car was totally dead. Doesn't open with the key fob or even start. I called in Hyundai roadside service, and the guy jumped my car and advised me to go to the dealership since it might not start again if I turn off my car. I called the dealership, and they told me they are busy all day, so it might not be fixed today. Ok, this is an emergency, and understandable they are booked up. When I got there, a lady started telling me I need to get a wheel alignment and a brake fluid check before my lease is up. Weird, but whatever, she even said, " I will give you a discount and even shushed me when I replied to her. She said $490 before tax and labor fee. As I was Ubering home to work, I checked whether all those were necessary for return, and it turns out they are not. I called them back as soon as I got home (a 15-20 min drive) to cancel the service for brake fluid and tire alignment. The same lady picked up and said we can't cancel because we are already working on it. When they told me they are booked up all day? I complained that I can get those 2 service for much cheaper, and she gave me a discount, bringing the price down to $390 before tax. When I insisted on canceling the service and informed her I didn't need to do those services for my return, the lady said, "I didn't know that, sorry kiddo." Also asked if they are working on the car right now, does that mean I can pick it up soon? She said no. Later, I got another call saying they had to charge me an additional $ 270 because I have a dash cam. They explained that the dash cam is the reason why my starter battery died... I have an external battery for my dash cam underneath the passenger seat for that. When I told the lady this information, she yelled out to the mechanic, and she said it still drained the battery. Even worse, she offers to cancel tire alignment? I thought they already did it or were working on it when I asked her, she said they had already done Break Fluid. So they lied to me when I asked them to cancel the services. I checked my dash cam's dash cam and the external battery to see what's been unplugged or uninstalled. Turns out, they just unplugged 2 cables from my front dash cam, which cost me $270. So my total is came out to $583.43 and I paid $600 due to using credit card. This is horrible service, and lying to customers to get an extra bucks. I highly do not recommend this location, avoid at all cost. read more

Horrible service price gouging going on here. They ALWAYS find a way to charge you thousands of dollars and then get upset at you when you stop coming to them for service and want to make you regret it. read more

Extremely Dishonest & Aggressive Dealership - Beware Before You Sign Anything I recently leased a Hyundai Santa Fe from this dealership, and it was one of the worst experiences I've ever had with any business. I was deceived into a $550/month lease and charged far more than what was discussed. When I questioned the numbers and changed my mind, instead of trying to work with me, the staff became aggressive, combative, and dismissive. I put down a $5,000 deposit, and they refused to return it or have an honest conversation about the charges. After finally signing and picking up the car, I was told my plates and registration would be mailed to me. Weeks later, they never arrived. No follow-up, no communication, no accountability. This dealership feels dishonest, money-hungry, and unprofessional. The pressure tactics, lack of transparency, and refusal to help after taking my money were shocking. My advice: Double-check every number Get everything in writing Be very cautious before leaving a deposit or signing anything I hope this review saves someone else from going through the stress and loss I did. read more

I should have read the reviews before coming here. I guess I got lucky that they only wasted my time. I inquired about a car they told me was available, then drove two hours to the dealership--only to be told that another customer had called after I did and put a deposit on the same vehicle. The car was no longer available. I then had to drive two hours back home empty-handed. The whole experience felt questionable, as most professional salespeople don't operate this way. Something told me to check the reviews afterward, and to my surprise, this dealership has a reputation for poor service and unethical practices. In hindsight, I feel fortunate they wasted my time instead of my money. I will never do business with this establishment again, and if the owners are reading this -- do not contact me. P.S. I ended up finding another car for $4,000 less with similar mileage. If you're reading this review, do yourself a favor and visit a different Hyundai dealership. read more

For the past year, this dealer has been ripping off my mom and risking damage of her car with every scheduled maintenance being done improperly. Imagine getting your scheduled maintenance and then finding they didnt put new oil in. Imagine going back for the oil and oh they never put wiper fluid. All the while, they constantly try to up-charge or get you to buy a new car. This establishment is terrible and exploiting seniors and damaging their cars. Shame on these people! read more

I recently went in for a service and left with spending $300 for no reason. The reason for the service was due to a recall. In addition the service technician recommended that I do my 15k mileage service so I did it. Three hours later I returned and find out they did not do anything. I wasted three hours. I even took a day off for no reason. On top of that the service technician was giving me false information by telling me that my vehicle is almost wrapping up. After one hour later is when the technician told be the truth that they did not do the recall . The only throng they did was the 15k mileage service which I didn't have to do until then. I only drive 13k miles. Also my appointment was 8:05 and they promised that that vehicle will be ready. I will not go to these cronies anymore. I understand that they are trying to hustle to make a buck but treating customers like I got treated just makes my analysis correct. Bad behavior keeps getting rewarded. I hope they eventually get their act straight and not do the same crap to others. Please be careful. read more

I started bringing my car into PARAMUS Route 4 HYUNDAI for servicing when I had ( and still have) an extended warranty At 54,000 miles on my Tucson. Months later they continue to tell me to bring in the car for hours of diagnostic work at $250 per hour. Finding the problem is not covered? With almost $1000 out of MY pocket, problem still not fixed. My trust is gone. Cathy Erickson read more

Took my wife's car for its first oil change and had a pleasant experience here .Customer service was A1 and the vehicle was returned quick . This has been my wife's 4th vehicle from them . I have yet to have a bad experience from the sales manager to the service manager are very kind and helpful keep up the great work ! read more

Paramus Hyundai - 2024 Hyundai Tucson - Auto Repair Near Me - Paramus, New Jersey

I brought my Hyundai Ioniq 2020--still under warranty--to Hyundai of Paramus to have two issues addressed: the heater wasn't working and the USB port was broken. From the start, I made it clear that I only wanted to have repairs done that were covered under the warranty. Unfortunately, the dealership refused to give me any clarity on what might or might not be covered. Instead, they told me they charge $250 per issue just to diagnose the problem--so if you show up with three concerns, you're automatically on the hook for $750 just to have them take a look. This is very different from the flat diagnostic fee charged by most other mechanics and feels like a policy designed to trap consumers into high fees before they even know if the issue is under warranty. In my case, things got even worse. They claimed they were unable to charge the car and needed to order a part just to charge it, keeping my vehicle for seven days. There was no clear explanation of why charging the car--a basic function of an electric vehicle--required ordering a part or such a long wait. I left feeling taken advantage of and frustrated by the lack of upfront information and the inflexible, per-issue diagnostic fees. If you are considering bringing your vehicle here, especially for warranty work, I would strongly advise asking detailed questions about their policies ahead of time and comparing with other dealers. read more

Brought car in this morning for recall repairs. Before I could sit down they said car needed an alignment. It was there for an oil leak, nothing to do with alignment. Three hours later said car had to come back for the part needed UNDER THE RECALL!!! $175 for an alignment I didn't need and they didn't fix what the recall appointment was made for. CROOKS through and through. NEVER use them for anything. Classic bait and switch BS. STAY AWAY. read more

They overcharge for everything and always tell you you need more services, They always say I need an alignment, when I don't. A simple oil change is about &150. They wanted to charge me over $400 to check a check engine light! read more

If you see a good deal, and you make an appointment to see the vehicle and make the purchase, be prepared for the vehicle to have been sold just before you get there. Bait and switch tactics at play. Don't be surprised when they lie about trying to contact you. Avoid at all costs. read more