For one thing, STOP CHARGING 400$ to see if a repair is under warranty! My car is a 2022 Hyundai Tucson PHEV Limited with 9k miles. Hyundai corporate does NOT reimburse this fee and they were even dumbfounded about why you would even charge it! The first time I paid it because it was an emergency, then when you FAILED to fix the problem and I had to have it towed back a week later you wanted to charge me again??? Additionally the first time I was given a free loaner car, whenI brought it back for the same issue now you want me to pay daily for a loaner? I honestly feel you have no morals. These people are the worst of scam artists. Any positive reviews I am sure are biased / paid for. When asked for paperwork showing their charge policies stated above they stated (verbatim) "it's not a written down policy it's just something we do sometimes". That should tell you all you need to know about this location. read more

I'd give -100 on a scale of 1 to 5 for my experience at Hyundai of Paramus if I could. I brought in my 2016 Hyundai Sonata into Paramus Hyundai for service over a month ago. I spoke with a very nasty woman behind the counter. I told her I needed a replacement fob. She charged my credit card for $738 for the replacement fob. According to JD Power in this article dated 3/23, a replacement key fob should cost $125. Hyundai of Paramus charged $735, it took over a month for a missing part to come in, and then they wanted to charge $100 more for installation even though they never said there was an additional charge for installation on our receipt for $735. Also, they wanted me to wait an hour to out together the key fob. See the average key fob cost here: https://www.jdpower.com/cars/shopping-guides/how-much-does-a-new-car-key-cost read more

During check-in, I was given an official looking diagnostic for wheel alignment with numbers showing my alignment was way off, funny thing, I noticed no issues while driving but figure the numbers were accurate and it seemed odd that they were able to get a wheel diagnostic so quickly when I had basically only just handed over my keys less than 5 mins ago. Asked for diagnostic print-out after wheel alignment was done so I have before and after numbers, got suspicious push back when asking for print-out. I got home asked my husband who works on cars to review the diagnostics and I was basically scammed, the "official looking" numbers they presented me to convince me that my wheel alignment was off, was way worse and completely different compared to the before numbers on the final printout, the alignment numbers were so minor that a wheel alignment was not necessary. So they either got first diagnostic numbers from an mis-calibrated device or they completely faked the initial alignment numbers because there was no way they could have performed the initial diagnostic in under 5 mins. This is the same place that previously try to convince me to buy an entire new tire for $400 for a nail because they claimed Hyundai policy does not allow them to patch tires, luckily I got a second opinion and the nail they "found" did not even puncture my tire. This place seems to pull scams on customers under the guise of their 3-year free maintenance services to convince them to pay for unnecessary expensive services. From day one of new car purchase, in bad weather I consistently get alerts to "Check Rear Signal" for both sides but these alerts reset and go away when you turn car off and I tell the dealership each time I bring in for service with pictures of the alerts on my dash, but they claim they could not find the issue and never seem to fix the problem, what a lemon! read more

If I could give them a 0 I would. Sales team knew nothing about the car I bought, all they did was give me the key to test drive the car (a robot could do their job). A couple of days later I was hearing some noise coming from the car I did not like (brand new car), when I brought it to the service center they said it was the tire rubbing on the ground (seriously, do they think I am a moron?) They definitely didn't even try to replicate the noise and the dealer is telling me there is nothing they can do for me. DON'T EVER BUY A CAR HERE! read more

I took my Hyundai Genesis Coupe for service a few years back, had a terrible experience and never went back. Every month afterwards they would send me at least one letter and/or email about buying my car. I ignored them because I had no intention of selling my car. Now instead of the letters addressed to me, they are sending letters addressed to my brother who does not live at my address, and has no claim on my car. I have also started receiving these letters from Hyundai dealers that I have never been to stating that they "NEED" to buy my car. The letters and/or emails have become a daily occurrence. read more

if i could leave zero stars i would, both times I've come here the service has been terrible!! wont bother looking at the car, have made me reschedule the appointment three different times. and when i bring the car in they push the issue to another Hyundai dealership. the level of unprofessional is outstanding. Honestly if i knew Hyundais service was this bad i would have never bought the car. read more

I recently purchased a vehicle from this dealership and received a call a day later to bring it in for some type of certification. I was confused because why would they allow me to pull it off the lot if it was not complete. I do understand that these things can happen so we scheduled for a 9:30 appt which he stated would only take 25 minute. It is now going on a total of three hours of me waiting. I have now missed an appointment I had set up. They placed a set of two new tires on which was nice as a courtesy but honestly I would have preferred a straight and honest reply for the time frame. The dealer named Eddie Santiago is who I dealth with. When I voiced my frustration he became upset and was also very rude. Even punched a wall It seemed when he walked by me.Im highly displeased with the service here and how they handled this situation. read more

This dealership should be considered an organized crime syndicate with the amount of money they're stealing from false repair quotes and unwarranted "fees". Corporate needs to clean house with the current management, as they are involved in blue collar theft rather than actually selling cars. Their explanations on why repairs cost as much as they do are borderline cryptic with absolutely no validity. One check engine lights turn into 8 different reasons why you need to pay your life savings into fixing your car. Buyers beware, even if it is just for a service visit, take your business elsewhere or else you'll end up paying for an engine replacement when all you needed was a new windshield wiper. If you don't believe me - read the article below. https://criminallawyerinnj.com/former-employees-of-paramus-car-dealership-charged-with-theft-fraud-crimes/ If there are any lawyer's reading this review, please feel free to contact me. I will be filing complaints with the Attorney General and the NJ-DCA. Will keep everyone updated. read more

I emailed you that day you had responded. I have yet got any response. If this is the way you handle business interest then you do not deserve to be a gsm. He said he wants to try to resolve this together?! What you do is, respond to all the negative so it looks good on Yelp. You don't care about any of the people and customers. Don't for a second think that you deserve any credit or praise as a GSM or business man. You belong in a different country because business men like you make this state and country look bad. You have no business ethics. Now I bet that either you or someone is going to see this and try to respond. I will never make the time for you or anyone in your business. I am ashamed to have had any business with Hyundai. read more

Paramus Hyundai - BBB website. - Auto Repair Near Me - Paramus, New Jersey

Tried to schedule an appointment for my 2020 Elantra after the check engine light went on with the service code DTCP045000. However, they refused to even schedule an appointment because the mileage on my car is less than 14k mile despite the car being in its 33 month of a 36 month lease. When I sent an email complaining, indicating that they had just lost a lease renewal, the sales team had the nerve to reach out to me about a new vehicle. Absolutely useless. Added 8/14/23 - In response to the message from Rocco . . . I have already reached out after the bad experience. The response was to have a salesperson call me to get me into a new lease. Focus is entirely on the money when it suits them. read more

STAY AWAY FROM THIS, if you don't want to get RIPPED OFF. My car is 2015 and 26k miles. Just a simple check up and basic maintenance, they RIPPED me OFF easy $860. They will take your car in, tell you some sh*t then they will play with your car for 3 hours, then you have to pay LABOR. AGAIN, STAY AWAY FROM THIS SH*T. You can go to any Auto Shop, and tell them do the check up, then, they will tell you what you need to do and what the cost is for each item. You can choice which item you want to do and pay. Easy items like Wheel align, Air filter clean up, fluid filling, tire rotation,.... https://www.facebook.com/100004106389552/posts/1849055991907929?sfns=mo read more

Paramus Hyundai - STAY AWAY FROM THIS, if you don't want to get RIPPED OFF. My car is 2015 and 26k miles. Just a simple check up and basic maintenance. - Auto Repair Near Me - Paramus, New Jersey

My husband and I recently purchased a car here with the help of Iggi Barreto. He was very helpful, patient, and most importantly honest. We both felt very confident in the decision we made and Iggi was a huge aid in that. He walked us through the different trims of the Tucson and was detailed with everything. We never felt pushed or overly influenced by Iggi which was refreshing compared to our experiences at different dealerships. Overall, Iggi made it an easy choice for us and we couldn't be happier with the car we got! Thank you, Iggi, and the rest of the Paramus Hyundai staff! read more

Tried to get my second key fob because at the time of purchase, they didn't have it. Got a mail saying come to pick up the second key fob. Called hyundai to find out I would physically come in the shop to order the key fob and then come back again to have it programmed. So I have to take 2 days off from work just because they didn't have the second key fob at the time of purchase of the car and make it seem like it's not their problem. Great customer service oriented minds working at hyundai. read more

I leased a new car from Hyundai Paramus I say to all prospec buyers PLEASE DO NOT BUY or LEASE a cat from them ! They have not paid my last payment on my Hyundai Sonata 2021 since May dropping my score I have called numerous times and emailed and texted my sales man Izzy who has bumped my calls and not answered anything. I even posted on Google review and they responded they would be in touch which they never did . They are very dishonest and very disappointing ! Learn from my mistake and don't go there ! There are other Hyundai dealers not to far to have a better experience. read more

My car is a 2017 Sonata Limited with about 72k miles on it, clearly still under the 10-year/100k mile warranty. On Saturday, July 8, 2023, I left for my vacation. About two hours into the trip, my car began to "hiccup" and wasn't accelerating when I hit the gas. I immediately put on my hazards and drove in the right lane back home. Thankfully, I made it home without incident, even though I was in a complete panic the whole way. I called my mechanic when I got home. On Sunday, July 8. I had the car towed to my mechanic who is going to assess the situation on Monday. On Monday, the 9th, my mechanic did a diagnostic and told me there were some mechanical and engine issues coming up with the codes when he tested it. I called Hyundai Customer Care who told me there was indeed an engine issue on the car which extended the warranty on replacement of the engine. The customer service rep, Tom, who gave me a case number and proceeded to call Hyundai Paramus, where I purchased the vehicle, to make me an appointment. I was told the car could not be seen until July 18th. Tom told I would need to have the car towed to Hyundai of Paramus, at my cost, after I had already had it towed from my home to my mechanic. Because it was going to be another eight days before they even looked at the car--I asked about a rental, as I know the dealer gives a hard time about loaners. Tom, the rep, told me it wasn't covered at the time, but to save all my receipts until the issue was fixed, for reimbursement. I was also told the dealers were franchised and Corporate takes no responsibility. As I didn't have it in my budget to put out the money for a rental, my mechanic fixed it temporarily, hoping it would last until my appointment. I lost 2 days of work, but drove it back and forth to work on Wednesday. On Thursday, the 13th, the car just shut down on the highway. Again, I had to tow it to my mechanic. As I sat on the highway, I called Paramus and the woman I spoke to, who I was told was in charge of cars being towed in, was nasty, rude and no help whatsoever. She couldn't care less. So I had to towed back to my mechanic, instead of to them. On Friday, the 14th, my mechanic told me the engine just locked up and needed replacement. I can't believe how your company could allow such dangerous and life-threatening issue to continue without acknowledgement! A third time I had to have the car towed from the mechanic, to the Hyundai dealership in Paramus. I called Paramus MULTIPLE times letting them know the car was being dropped off that day. They were making it difficult because my appointment was for Tuesday. But, I had no choice. I then received a call from the tow truck driver that Annie in the service department gave him a hard time dropping it off. I then called Hyundai AGAIN and spoke to the manager who said they had the keys and there was no problem. I know for a fact that this dealer is KNOWN FOR ITS LACK OF UNPROFESSIONALISM, AND THEIR INABILITY TO DO SIMPLE MAINTENANCE. Not only is their customer service horrible to deal with, but their care and attention to my vehicle is negligible. Even all 3 tow truck drivers told me to bring it anywhere BUT Paramus! They were already giving me issues by insisting they take no responsibility whatsoever and automatically assumed the car owner was at fault. They also basically said they don't care what Corporate told me. Monday, the 17th, I got a call from Hyundai service rep, Khary, who asked me why my car was there -- even though I called the dealer multiple times with the Case number, etc. Khary then insisted they would need my my credit card information to run the diagnostic and charged me $212 for a test they wouldn't do until the next day. Tuesday, the 18th, was my appointment date at 11:45am. I left a message for Khary at 3:50, but received no response. Wednesday, the 19th, I left a second message at 9am. I finally got a return call at 1PM. Keep in mind, they were so adamant about having an appointment and charging my credit card; however, I wasn't responded to until a day after my appointment time. I was told that indeed the engine needed to be replaced, but he needs records of the last 3 or 4 oil changes I had done, and the more information I give them, the better. The information would then be sent to Hyundai of America. By 4:30pm, I had emailed over the past 11 service repair records and left Khary a message letting him know this. Thursday, the 20th, I received voicemail at 5:30 pm that he did get my emails, sent the info to Corporate, and would be waiting for a reply. As of Monday, the 24th, I hadn't heard anything so I called Hyundai Customer Care number again at 2:50pm. They escalated the case to the National Escalations Team who will reach Tuesday, the25th, I left a message with Paramus 11:45am, with no return phone call. Wednesday, the 26th, still no return call from dealer but received a call from Leanna, my Case Manager, saying case was approved. Thursday, the 27th, read more

I would think twice about purchasing a car at this dealership. I have a brand new car that needs a new muffler and we have been waiting over two months. No date is available for the part to arrive. There is a number to call but the mail box is full. This dealership has been awful with service !!! read more

If I could give this dealership -0 I would. They have the absolute worst customer service and are SO RUDE to customers. They should honestly shut this location down it is that bad. DO NOT buy your car from here. **Updated review: after manager wrote to me here, she spoke to my husband and said he would hear from her tomorrow (today) and he never did. Again, incompetent and no help. Do nottttttt purchase your car here. read more

Had me come back there 3 times back to back just to try & run game on me not to mention I'm still Not understanding how they have my social when they supposedly have gave me all my information back. They are still running my credit !!! I'm going to report them For fraudulent activity. You guys do no have my permission to keep running my social . This was the worst experience ever !!! Keep trying to get me to get a car but don't want to take accountability for their actions. Please stop running my credit & my paperwork should have be shredded like I asked ! They refused to give me my paperwork with my social on it so I'm taking matters into my own hands! If I would have known how unprofessional & how untrustworthy you guys were I would not have giving you any of my information!!! read more

I leased a Kona last Thursday,March 9,2023, while driving it home,I noticed a noise coming from the passenger door. On Monday morning, I went back to the dealer, I spoke with Michael, my salesman, and he barely paid attention. But, he said I will speak to Lougin, the manager, and get you an appointment for service. Today, Wednesday 03/15/23, I have not heard back. I called the manager who refused my calls, so finally,I called Mikie again. He said we don't have an appointment yet. I told him MICHAEL it gets fixed or on Saturday I am bringing the car back, for a new one or my $3500 ,deposit.I do not make empty promises, I will be there Saturday. read more

C R O O K S ! ! ! ! ! ! C R O O K S ! ! ! D I S H O N E S T ! ! ! R E P U G N A N T L I A R S ! ! ! The Hyundai of Paramus (SERVICE DEPARTMENT) are crooks, point blank. I went to purchase two tire replacements and a new aluminum wheel for a Hyundai Elantra GT, 2013 model. I was under a time limit and needed replacements fast for safety reasons since my wife also drives the vehicle and I have a 8 month old baby. The two continental tires, a wheel, and a wheel alignment came to cost $1186.53!!! But why am I justifying calling Hyundai of Paramus crooks? Just as an example, they sold me the wheel for $450!!! When I later found the exact same wheel online for $239.99!!! Before the installation completed, Annie calls to tell me the the wheel does not come with a set of covering plates, but if I pay an extra $269.99 they could order the plastic plates for me because these "are not included" and then I would also have to pay for installation of the plates. So keep in mind $450 + $269.99 = $720!!! versus the online price of the same wheel $269.99, even plus shipping is still not even half of that price. I told Annie no thank you for the extra charge of the plates that "are not included" or sold separately. This was a lie. Online, I found 4 different legit companies that sold them together for that $239.99 plus shipping price. Crooks! I asked "...can't you just take the plates from my old wheel and put them on the new one?" Annie said, "...No, you can't take them off the old wheel. Its impossible. They're not designed to be taken off" That was another lie. When I picked up my car. I requested my old wheel, I kid you not, the plates only needed a little pressure and a screw driver to be taken off. Thats it. I did it myself and took them to be replaced on my new wheel elsewhere. C R O O K S ! ! ! D I S H O N E S T ! ! ! R E P U G N A N T L I A R S ! ! ! The Hyundai of Paramus (SERVICE DEPARTMENT) up charge you because I'm assuming most people don't compare prices elsewhere before paying them. Never going back. Tires, and wheel alignment same thing. overcharge. C R O O K S ! ! ! C R O O K S ! ! ! C R O O K S ! ! ! D I S H O N E S T ! ! ! R E P U G N A N T L I A R S ! ! ! read more

Disappointed. Since I have picked up this vehicle I have had nothing, but stress in dealing with this dealership. (The car is great.) I have had to deal with nonchalance, ineptitude and ungraciousness. This is my second time in dealing with the service department. The first time was not horrific, but definitely not stellar. Just ok (3stars). However, this time I came due to a recall notice. (ABS is a fire hazard) I made the appointment online through the Hyundai owners site. I went there to find out that the parts are on a national back order. I asked the agent why wasn't I notified? Why make me come during COVID? She said because I made the appointment online, but you knew I was coming for the recall. She said then you are not coming for a service? I said no I had specifically only asked for the recall notice to be remedied. The car said its not due for service for another 1000 miles. She said based on time the car should be serviced every 3 months. I have never owned a car that needed service every 3 months. (Last service cost almost $300) She said the oil needs to be changed every 3500 miles. My Acura TL leased in 2000 required it every 5000 miles. My Audi from 2003 to 2018 was serviced in 5000 mile intervals. My Nissan Rogue 2019 requires it every 5000 miles. I know the oil filters and oil do not require this. I asked what am I supposed to do till the parts arrive not drive the car? She said yes. With that response I was so aggravated I decided to leave and not argue any further. I came home and notified Hyundai Motor America and emailed the dealership. Hyundai Motor America agreed with my assessment that to simply not drive the car is ridiculous. I also let them know how bad the dealership dealt with the circumstances. Thankfully the agent on the phone was sympathetic, polite and gracious. However, again that can not be said of this dealership. I then received a message from the service department head that said she had called me and left a message that the parts were not available the day before. I checked two phones (see screenshots below) not one single message from before today. I called her back and she was already eager to defend herself. She talked over me before I could say Hi! Since I was met with such disdain I decided to be just as forceful. She then had the nerve to say "I have been working through COVID, you're not the only one living through this. I think you should have a little gratitude for me being here for people during this pandemic". I said "should I come down there and applaud"! She said sure why not I'm here till 6pm. I think she should be grateful she has a job, because there are millions who don't. I asked to speak to her superior and she said she's the boss. She continued to spit out nonsensical words and I hung up on her. By the way she said she's worked 19 years in the service department, but she didn't know why my car told me I have another 1000 miles till it needed to be serviced. I will never own another Hyundai again. I never want to feel like I did today. I was treated as if my ownership is not worthy of courteous service. I just did not feel like I was treated fairly or treated as a human being. No one is perfect and times are stressed, but this was unacceptable. read more

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I would give 5 stars for my Certified Pre-Owned 2017 Hyundai Tucson purchase in June - both Iggi and Rocco were great. This review though is for repair recently done there which I would give 0 stars if it was an option. As you can see by the photo I clipped a deer and given my experience purchasing the car I decided to take it back to the dealer. This was around the first week of November and I was told this should be a 10 day fix and at most 14 days. The original estimate was about $6,600 which my insurance covered. I would be traveling the next 10 days for a wedding so I opted not to get a rental car because of the time frame estimate. After 14 days passed I would call 2 times a week for updates and was told it should be ready next week. Had to go through the holidays with no car - and when I called up the Tuesday before Thanksgiving was told "parts needed are getting mailed to the dealer Wednesday and they will personally deliver them to the repair shop then". Of course I continued to get the rope around and when it hit December I asked the dealership for a courtesy service given the drastically different time frame and inconvenience. I was told the service would cost almost $600 out of pocket as they said my car was scheduled for a more in detail service (fuel injector service). As my car was 4 months off the lot I am still shocked that this service right around the corner was not done prior to being bought. Not sure I would buy a CPO car again if they are gonna charge me $600 right after I take it off the lot. I then asked fine how about a courtesy oil change once again - sorry that will cost you $99. After picking up my car I raised my concerns to the manager at the location and was told jobs like this should be much longer than 14 days.  They said that is the reality and that at the end of day it's not their repair shop so there is nothing they can do to expedite the process in cases like that. They only offer this service at a "convenience of the customers". When all was said and done it was the second week of December and it took 37 days to complete the job and the final bill they charged my insurance company was nearly $11,000. I am still unsure why they told me 14 days maximum when 37 days is a normal expectation. After such a good purchasing experience with Rocco and Iggi I am still shocked they would not try to make things right. For a simple service could have helped make this experience better and brought me back as a repeat customer but now I might not ever go back. The repair shop did great work will give it 5 stars - but the timeframe was very disappointing, definitely not convenient for the customer. read more

Paramus Hyundai - Auto Repair Near Me - Paramus, New Jersey

Is it possible to give zero stars. Everything from customer service to waiting on hold for 30 minutes is horrible.

So I just want to add that I didn't do the smart thing and come look at the reviews before buying here. My partner had just passed and I needed a car for the kids and I. I decided to lease and only after purchasing the car did I notice that the $36K car, turned into $56K. I'm not sure if it's because they saw that I'm a woman or what but that's absolutely absurd. I also want to specify that during this day it was pouring rain so I never bothered to open the windows. Now, the sales fat piece of shit sat next to me while I test drove it and was able to tell something else was already wrong but he decided not to even tell me anything about it. So as he tells me what I'm going to have to put down, and gets all the numbers, he leaves and then tells me that I'm going to have to come back because finance was "backed up". I left WITH MY TWO KIDS AND MY MOM (that should've been the biggest sign to decline the car but ofcourse I didn't pay attention to the signs). I left in an Uber that I paid with my money, and came back in an Uber that I paid with my money again. Mind you I live in fort lee. I came back when they called me, like an hour or two later and the finance department was STILL not ready for me. Also, the finance guy made me sign some warranty for the rims and tires like as if it was all part of the sale and just said "sign here, this is warranty for your rims and tires". Never mentioned that I was actually paying for it via my car payment. So I eventually got my car and left. Adding insult to injury, a couple of weeks later I needed to open the windows ('weeks' because it was the middle of winter when I bought the car (plus rain and snow left and right) and never needed to open the back windows). When the back left passenger window opened, it did a HORRIBLE Squeak. The sound was the equivalent to nails scratching on a chalk board. Ofcourse, I'm in school, my kids are in school and I'm waiting for free time to bring it to the dealer and then OFCOURSE covid19 started so I couldn't bring it anywhere. Now it's June and I feel it's safe to bring it to the dealer to get this fixed. They felt the need make an emphasis to the sound of "you might've wrecked the car and that's why you're bringing it months later". Then proceeded to offer me to agree to pay $175 to look into what's wrong with the window because as per her words "there's no way I had my car for this long and didn't bring it in if the sound was there for the beginning"..... Mind you, we were in quarantine march through May mostly and I was NOT comfortable sitting in a dealer with people coming in and out. But ok psycho. I wish I would've recorded the bitch saying that. Another thing I forgot to mention is that the front passenger side door, when you pull the latch to open the door, it scratches the door panel. Ofcourse I only noticed this DURING covid when I decided to clean the car with NOTHING else to do. And that fucking sales person could've told me that my door did that since he sat on that side during the test drive. My poor mom thought it was normal and was surprised the other doors didn't do it. I hold back from writing reviews unless things are so bad that I feel I should warn my friends AND ENEMIES. I don't waste my time writing reviews unless I feel other people SHOULD know. Lastly, I should mention that the "repair" side of the department was using sleazy tactics to sell me shit again that my car "needs" and the only reason I brought my car in to their repair service department wasn't only for the window, it was because Hyundai sent me some papers home in April telling me I have THREE recalls already on my 2020 Hyundai Sonata. This time I had to speak to a guy. He tried to do an upsell ($89) when I asked if they could fill my windshield wiper fluid. I said no thanks, I'll figure out where the wiper fluid reservoir is and he looked very displeased. That mofo. Also, a dealer that is offering cleaning services for $200 specifically designed for covid, can't give their waiting customers acars to avoid the long wait because they "don't have any cars". I asked why and they said that it's because of covid. But it was like pulling teeth trying to get the guy to explain to me WHY. Just don't waste your time here. Not buying a car. Not fixing a car. This dealership doesn't understand the word ETHICS, and they probably don't know it exist. Seeing as they don't like to work (since they clearly get paid hourly and probably poorly), I decided to take an Uber back (out of my own money) to check if my car was done since I had a meeting to be at. Ofcourse my car was ready. They looked VERY disappointed that I didn't waste my time calling or waiting for them to call me as they're supposed to when your car is done. Also! Notice that they reply to everyone's reviews but never get back to them. Shady business practice? Yes! Just DONT go here. read more

Paramus Hyundai - That's bullshit. Ethics means ABSOLUTELY NOTHING to them. - Auto Repair Near Me - Paramus, New Jersey

Worst experience. I would give negative 100 stars if I could. Don't use this dealer service. Still fighting for the unnecessary payment charged for more than a month even though the service manager agreed to refund it. Got fault clock spring (remote buttons on the wheel didn't work and airbag light was on) which has extended warranty by Hyundai (service bulletin 17-BE-004-1). The service consultant said they need to perform 2 diagnosis first and I would be charged fee if it was not from faulty clock spring. They came back and said clock spring was bad for airbag light on and wires were bad for remote controls since Module 1 fuse kept blowing. I asked them to test the remote control buttons after replacing clock spring and fuse only. They refused to test unless I got wire replaced. I declined the wire replacement so they charged me for 1 diagnosis. At home, I tested every single fuse with multimeters but found no blown fuse. Opened wheel cover and just reconnected the main wire. Everything worked perfect. Called the service and explained what happened and asked for refund. The service manager, Vivian, agreed to refund it. Waited a week. no refund. Called her back and she said her manager needed to approve it but he was on PTO. After few days, called her again, she said she would get approval and process the refund. no refund. Called her again and she said the refund was processing. I called her like 6 times and finally she said approval was done and accounting would refund it. Waited for a week. No refund. Claimed through my credit card company and credit card company credited the money back. And now Paramus Hyundai sent me an invoice. Still have this fight going. Never, ever going back to this dealer. read more

Be aware, they would send you very low Truecar price and will not honor it at showroom! Got a Truecar price, called and emailed and they say the price is good. So I made the appointment, travelled far to the showroom, only to be told, "oh we can't combine these two rebate...therefore you need to pay 3000 more.." and blame their "internet" department(classic excuse). No apologies whatsoever. They also told me I can write whatever bad reviews I like and they won't care. Complete waste of time, when everyone's trying to cut unnecessary travel time due to COVID-19. Low price bait is an old trick I admit, but very surprise they are now abusing Truecar, the platform built to make car shopping process upfront and less stressful. It's a tough year for many of us, and we need honesty more than ever. Unfortunately, that's not something this dealership understands. read more

Paramus Hyundai - Ready to pay 3000 more than your Truecar price - Auto Repair Near Me - Paramus, New Jersey

My shopping experience with this car dealership was amazing. Iggi Barreto is the absolute BEST salesman ever! Everyone that I came in contact with was amazing and it was worth driving from Manhattan to do business with them. I LOVE MY MY HYUNDAI SANTE FE TURBO RENEE ty for calling me and showing so much empathy and professionalism. You are the reason that I did business with you guys and I will always do business your dealership. HYUNDAI PARAMUS IS #1 Tammy (Harlem) read more

Worst dealership experience I've ever had. Such a waste of my time. I know what vehicle I want, calling around looking for prices and fees dealerships will be charging. First conversation went: Hi I want to buy X, I'd like to get the price and fees you guys would be willing to sell this vehicle for. We are the biggest dealership and guarantee the lowest price. Well what is that price? What do you want to pay? No, what are you willing to sell the vehicle for? You go out and find your best price, come in and we will match or beat it, guaranteed. Can you please just tell me what price you are willing to sell this for and give me a list of the fees you charge? Ok fine. Never got back to me, wait a couple days. Then contact again via email. and was told: I just checked with a manager and they won't give you a price over the phone, you have to come in, can you come in today? So I go in today. Was told (in person): Oh that vehicle is very popular. We can get $4K to $7K above MSRP for that vehicle. Well, I was told to get my best price and come in and you would match or beat it. Oh no, we won't do that. Well I found this vehicle for $2K under MSRP. No you didn't. Yes I did. Well then you should go there and buy it. Spoke to a "manager" and he didn't care about this whole "come in we guarantee this price" bait and switch thing. So I did. What a waste of time. I figured since they were close to my office, I would give them a chance. This run around tells me how they do business. So I know that I will never go back. And I can't wait to tell everyone I know how terrible they are. There are so many nicer places to deal with, do yourself a favor and go somewhere else. read more

WORST experience ever as a women. THEY DONT EDUCATE YOU AND JUST WANT ANY EXCUSE TO TAKE YOUR MONEY. I received a letter saying they would provide free update of the anti theft system and when I went in December to get it done. They told me they ran a scan and my car had all sorts of issues. I finally saved up and was able to go last week to have the main two issues fix which was an oil leak and an alignment I thought would help with my car shaking. Leaving the service last week, my car started having a noise like something was loose and when I went in today to check, they state "the bottom was scratched or was hit by something that broke the axel and there leakage somewhere else" like WHAT? EXCUSE ME... did I bring this to get fix last week? Last week they were perfectly fine and NEVER MENTIONED they were worn out or anything similar for them to "break" the next day... There is no video proof of last week "before and after" so I can verify it was tampered with so they wanted to gaslight me thinking I hit something when I barely drive the car. It's so frustrating paying thousands of dollars and them trying to take more out of you by damaging your things. THEY DIDNT NOTHING regarding my concerns and all the money I spent. I DO NOT RECOMMEND!!! read more

Everything started out as it should, was greeted at the door by Paul, I explained to him what I wanted and he sent me out to look at couple cars that fit the description. This is when things start to go downhill. I had to ask him about cars on the website that he wasn't showing me but when I pointed it out he had to go to the lower lot to retrieve the car for me. He took me on 2 test drives and between his off putting attitude and talking on the phone I was starting to really get upset. I was ready to buy one of them but when I parked back at the dealership, I turned to ask him questions and he vanished back inside the dealership leaving me in the car with keys, I waited 12 minutes and when I realized he's not coming back I gave the keys to both cars to another associate on the lot and said if Paul isn't interested in selling I'm not interested in buying! I've never been so shunted! I then figured screw it, I went to Lynne's Hyundai in Bloomfield and bought a car for $1500 less and 10k miles less within 15 minutes! Way to go Lynne's. read more

I would avoid buying a vehicle at this dealership, the service is horrible, the warranty is a scam, I delivered my vehicle working fine, just for maintenance and they returned it to me with many problems: camera does not work, the configuration is damaged and they do not want to take responsibility claiming that the vehicle had crashed when it is not true. They lie. read more

Went in to service a low tire pressure signal (when the pressure was not low); and front and lane departure not signaling like it should. Technician said that "You shut it off" and we were charged $236.12. He said we only mentioned the front end collision which he claimed we turned off! The tire sensor was not operating correctly but they don't charge for that, he claimed. But the front end - since we "turned it off" had the $200+ fee to turn it back on. When asked to show us how to turn on the lane departure and blind side we were told to "Go back to the Hyundai dealer who sold it to you." This is the care for safety you get from Paramus Hyundai....they only care about charging you and making you wait. The environment is less than zero. Buyer beware. Attorney General will get a letter from me tomorrow...count on it! read more

I dealt with Damion Lawrence for the second time and he was absolutely fantastic. no pressure at all. Both times he made the process very easy. I highly recommend him and this dealership. read more

I went to get my Hyundai Tucson serviced at this location for the first and last time. I have gone to get my car serviced in other Hyundai dealerships in other states and had great experiences. I don't recommend anyone to get there car serviced here. I was told that my car had several issues that needed to be addressed immediately. The total cost was over $1k. I had a bad feeling from what I was being told so I went to get a second opinion. I went to another mechanic who I have a great relationship with. He stated that my car did not have any issues. If you do get your car worked on here just be careful. They are really just trying to pocket as much money as possible. read more

If I could give them a zero I would select 10 zeros. The definition of the word service is "the act of helpful activity". The staff at Paramus Hyundai Service Department is far from helpful. I brought my car in for service less than 30 days ago. A knock sensor was replaced. When I called to pick up the car, I was told that it was not ready because they were doing a drive cycle. Well 1800 miles later my car computer is still not ready for inspection. I brought my car back today, March 14th, and explained the situation and was told that I need a drive cycle. Of course I asked what that was and was told that a technician needed to drive my car for 3 hours. I reiterated I had driven my car more than 3 hours high speeds, low speeds and moderate speeds. I've done city and highway driving. So I was told no, that is not the way to do it, it must be specific to what the computer says. The service manager draws me a primitive graft, that looks like this WWWWWW and states the car must be driven x amount of miles slow, then fast then stop slow again medium speed etc, etc, etc. I then said, when you replaced the knock sensor, the computer had to be reset and obviously it wasn't as you returned my car to me not ready for inspection. So, the only name I have is the service advisor that I a speaking with (Sayat, I'll leave his last name out) and he says to me "NO the computer is not involved when you do the knock sensor". There was more conversation but I knew I was not going to get anywhere with this service advisor. So, I went home and did some research on replacing a knock sensor. This is what I found, once your knock sensor has been replaced, your computer has to be reset..... (and your car should be returned to the customer ready to pass inspection. One last thing, their labor rate is exorbitant, $215.00 per hour. read more

This is a "wish there were zero stars" review: Overpriced - yes, of course. Told them I needed a full inspection. It uncovered lots of problems. Ok, whatever, that happens. They keep the car for 4 days, and then.... 1. The air conditioner still doesn't work. I bring it back and tell them, and representative says "oh, we only check that if you tell us it's a problem." Seriously?!?! That's not part of the multi-point inspection??? Fwiw, I just had my Honda serviced at the Honda dealer, and a/c was OF COURSE included in multi-point inspection. 2. I go for emissions testing straight from dealer, and the car fails. Seriously???? Inspection station says I gotta put 40-50 miles on it. I've NEVER had that happen anywhere else. Hopping mad. read more

Went there for the complementary oil and tire rotation, tried to up sell my wife $600 on nonsense. Any way she escaped, unscathed. I checked under the hood when she came home and noticed the both coolant tanks were low. Took pictures of them to document. Bottom line, stay far far away. read more

Iggi Barreto was the best! We've had a horrible experience with a lemon car but Iggi eased all our worries about purchasing a replacement car. He's extremely accommodating, professional and involved in choosing the best for us throughout the whole process from choosing, purchasing and even after we've purchased the vehicle. We couldn't ask for anything more from a dealer. I couldn't say the same for the other employees, though. Thank you Iggi and Brian! read more

Buyer Beware!! Paramus Hyundai claims the following: As a valued customer of Paramus Hyundai you will receive these amazing benefits: Lowest Price Guarantee -- Group 4 is Always Less! -- We will always honor any legitimate quote from another dealer or 3rd party provider! However, they would not honor a legitimate quote from another dealer and when questioned about there guaranteed lowest price the sales managers response was "Guaranteed to what?" He also said that the internet can lie. I told him it wasn't the internet but people who lie and your dealership is full of them. He just shrugged and walked away. Taking my business elsewhere and if you're smart you would too. read more

Was told Ioniq 5's need brake fluid flush service every 24k miles. Couldn't access manual ad it was in my car. Checked manual afterwards and called Hyundai USA to confirm what I read in my manual: service is only required every 60k miles. Wanted to charge me 410 twice: once to pull the DTC I told them I had, and again to diagnose the cause. Neither of these payments would apply to any service that would occur after diagnosis. read more