Justin was very helpful and worked with us on reaching a great deal! We were extremely pleased with the experience from the time we walked in til the moment we drove off the lot with our new care! read more

WARNING -- Unethical and potentially unlawful practices at Paramus Chevy. My wife and I visited this dealership simply to explore vehicle options for a future purchase. We worked with a salesperson named Anthony, who assisted us with a test drive and pricing on a Traverse RS. He explicitly stated he could review our credit for estimates and clearly assured us that NO hard inquiry would be performed. We did not sign any documents. We did not authorize any credit applications. Despite this, our credit was run multiple times across different financial institutions without our knowledge or consent, resulting in unauthorized hard inquiries on our credit reports. We are now receiving unsolicited emails about "limited-time offers" that we never requested. This is not only misleading but raises serious concerns about compliance with consumer protection laws and proper authorization procedures. Consumers should be aware: do not rely on verbal assurances at this dealership. Do not allow any credit-related discussion without clear, written consent and full transparency. We are currently reviewing options to file formal complaints with the appropriate consumer protection agencies. Anthony -- unacceptable conduct Paramus Chevy -- highly concerning business practices read more

What can Paramus Chevrolet improve? Transparency, integrity, and respect for customers' time. I brought my Chevy Bolt in because it suddenly wouldn't charge. Paramus Chevrolet kept my car for three days, and after 52 hours, the diagnosis I received was essentially: "We're not sure what the problem was, but here are some guesses." None of the guesses were supported by concrete evidence or tied directly to the charging issue. Despite telling me during drop-off that "we don't charge if we can't find the problem," I was then told I'd owe $300+ in diagnostic fees--even though no clear problem was identified and nothing was repaired. To make matters worse, I was given an expensive list of recommended maintenance--work that is unnecessary, considering I had a full diagnostic at Chevy East Rutherford five months earlier, with the car reported to be in excellent condition except for brakes. Paramus Chevrolet provided no confirmed cause for the charging failure, no repairs, and no resolution, yet still charged me for diagnostics -- and returned my EV uncharged after holding it for 3 days. It felt like an egregious customer-service failure, especially for an EV customer. This experience left me with a strong sense of frustration and distrust. Clear communication, accountability, and honoring your own stated policies would go a long way toward improving customer confidence. read more

Do not purchase an extended warranty on a used car. My 2018 equinox had 95000 miles and I was encouraged to purchase one. I was also told that at any time I could cancel and the get the remaining balance refunded. I used the warranty on the oil pressure switch, no issue. The switch failed again after a few months and they would not fix it again due to sludge. The sludge was already present when I bought the car. The dealer doesn't tell you that, now the warranty company wanted to take the engine apart to see if it was sludge causing the issue or an internal problem. If it was sludge then they would not repair, then I would be on the hook to pay $750 just for them to diagnose. No thank you. The warranty is trash, complete waste of money. Dealer also knew I took care of the car because they maintained it while I owned it. I decide to get rid of the car and get reimbursed for the remaining warranty. Warranty guy that sold me the extended warranty had me fill out the paperwork and said I had to wait 60-90 days, seems excessive but ok. As I follow up because no one there will, he stated no money will be returned, because I had used a claim. I call BS, I was owed almost $900, original cost was $2800. Do yourself a favor and do not purchase the extended warranty. Save that money to pay for repairs at a reputable mechanic shop, if the car eventually needs it. read more

I took my car in for repairs told them what needed to be done she wrote it all down printed out a form and I signedit it took 2 days for them to tell me what needed to be repaired but they couldn't do it because they don't have the part and they didn't do som of the other repairs I asked them to do before but they charged me almost $400 for doing nothing. They told me they diagnosed the blower not working problem and replaced the fuse. The blower is still not functioning properly. I don't know why but they didn't replace a lug nut and stud that I asked then to replace. read more

So i bought a 2018 Chevy Equinox from here back in March 14,2026 from Paramus Chevy. I was excited to purchase the vehicle for the main reason of it being a certified preowned vehicle so it had a 1 year bumper to bumper warranty attached. I was very honest with the salesman and was expecting the same in return. He showed me the car fax and the car looked like it had been checked for everything and nothing would need to be bought or replaced on it... As soon as i was given the key, i realized i was literally only given 1 key. I asked the salesman what happened to the other one? He said it only comes with one and i asked if they could give me another one and his words were "sorry you bought the car as is" i was extremely upset but none the less i ended up going to another dealer to get a new key solely so i wouldn't have to deal with my salesman or anyone else from Paramus ever again... Later on that day,i realized that the auto rear tailgate didn't open at all so i had to manually open it. Thankfully, it was covered under "carbravo" but none the less, it made me question how thorough of an inspection they did of the vehicle before sale of it... Fast forward to leaving the car wash..as im putting tire shine on the tires, i noticed that the tires look dried up/cracked and very worn. Upon closer inspection, the tires are from 2017.... A vehicle with the same tires since 2017 and 72k miles on it..? The car fax states that 4 tires were replaced and an alignment was done...i guess they replaced the originals with used tires? I honestly have such a bad taste in my mouth with this dealer. Just very deceptive practices and I'm just upset because i do like the car but i have to question the carfax itself, on top of that im going to have to get a new set of tires that were never actually replaced. My fault for trusting a dealer and not thoroughly checking everything on the car before buying it.. Stay far from here...service department was nice to me at least when i got to tailgate fixed but otherwise, im never coming here again... **Also attached is the car fax report of what it shows and also the 4 tires currently on the car** read more

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Prejudice, slower than a turtle on new cars repairs, always due to manufacturing back up in production, worst service ever. Do not buy Do not do service there read more

Just over a year ago, I had a very different view of Paramus Chevrolet. I had a positive relationship with the dealership, both as a customer--having purchased two vehicles there--and through my involvement with my local Corvette Club, which held meetings at the dealership and brought consistent engagement from the local Corvette community. That relationship ultimately ended in a manner that was abrupt and lacked clear communication. There was little effort to provide transparency or maintain what had been a mutually beneficial partnership. To this day, we were never given a reason--only an email sent less than a week beforehand informing us that we could no longer hold our meetings there. While this is not a recent experience, it left a lasting impression regarding how relationships are handled. Based on that experience, I cannot recommend Paramus Chevrolet. This review is based on my firsthand experience, and the opinions expressed are solely my own. read more

I would like to leave negative stars but that is not an option!! Paramus Chevrolet is the worst dealership I have ever dealt with. The service dept. is rude condescending and brutal to work with. My Tahoe engine seized while driving on the highway and the service desk hung up on e because I was not talking nice to her..I was standing in the middle of the highway with a Tahoe filled with kids!! Now I am without a vehicle and no loaner with no idea how long it will take to get a new engine. The best part is I took my Tahoe in when I received a recall, letter in June and was told my vehicle was not affected by the recall given a new oil cap and sent on my way. I have called GMC corporate and they are not any better. 20 years of General Motors SUV'S is about to end! read more

Purchased a CPO vehicle from salesman Edwin Garcia Sarita ,everything went downhill when he didn't want to provide a purchase order for my bank unless I did a $500 deposit then I jokingly asked if he'll top the gas tank, declined and started begging to give him a 5 star review for a full tank of gas. Moving forward, at moment of e-signing document I noticed they had added 10 miles on documents on top of it's true mileage (basically once vehicle is out the lot whatever issue it has I'm sure I'd get told "well you drove it 10 miles already,not our fault). I made them correct this against their will. I paid for vehicle to get shipped from NJ to California , upon arrival the vehicle has huge dents on the passenger side ,rock chips,scratches that were not mentioned and not shown when asked for full car details,videos and photos (Edwin Garcia Sarita sent them to me via his personal Whatsapp and via text). Clearly he avoided pointing the camera at the issues. Contacted Ivonne Flores (some type of unprofessional manager who avoids and hangs up on you) , sent all the pictures I was provided by Edwin Garcia Sarita + pictures of transportation company pointing out the dents,rock chips,scratches, the broken RF mirror ,etc. after multiple avoided calls,she finally responded stating the damages were shown and they can offer 500 as goodwill. Crazy. That's basically them admitting to the issue and trying to shut me up by signing a document and accepting 500 from them. Next, took the vehicle to get it smogged,fails . Called GM,took vehicle to local Chevy dealer,they put the scanner on and it's throwing at least 5 different issues + Theft Deterrent System has been activated and won't let me start the car unless I cycle through pressing the push start for a while in hopes that the vehicle recognizes the smart key. Sometimes it doesn't recognize the smart key at all leaving me keyless. Called Paramus Chevrolet, was told Ivonne Flores (manager) was not in the office ,explained the situation ,advised of seeking legal help for fraud and misrepresentation,Ivonne quickly tapped in the call,was told to send smog failure documents via email, I did exactly that. Now Ivonne Flores is telling me I need to drive the vehicle to reset whatever issue it has. Keep in mind the vehicle has temp tags from NJ in California , not registered; I'm not exactly at free will to drive the vehicle for who knows how long . To begin with the vehicle should have been ready to go when it got here, the vehicle isn't even passing smog! Worst dealership ever, while searching for auto shipping company I was advised and warned by a carrier that Paramus Chevrolet went down hill after the original owner sold the company. After all these issues they're still avoiding me and telling me I need to drive/ take care of vehicle issues on my own. I feel a responsible dealership would have scheduled me with a local dealership to get vehicle inspected and quoted for paint/body work under their company Paramus Chevrolet and get it taken care of,instead of being offered $500 TO SHUT ME UP AND FORCED TO SIGN A DISCLOSURE. Standing by for their resolution otherwise I'm sure any attorney would have a field day with them, cosmetic damage, the theft deterrent system warning, and the inability to pass a smog inspection--constitutes fraudulent misrepresentation and a deceptive trade practice. read more

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I would like to share my experience at Chevy Paramus with Salesman Franklin Almonte. He was very polite & helpful, I would recommend anyone to this dealer and ask for Franklin Almonte as you will get the service & attention you are entitle to. read more

If I could give negative stars, I would. The absolute worst experience ever! Not only did they not fix my truck that a had a known issue with a service bulletin from GM. They actually caused more damage to my brake sensors! Then stated it must have happened during their test drive, so they are not responsible. Simply Awful!! read more

I came to this dealership with my 2021 Colorado extended cab WT, I was told that my trade value would be $17000 toward a newer colorado that was on the lot. My only reason for trading was that I needed 4 doors. The trade vehicle was a 2022 Colorado listed at $30800. I liked it and was willing to make the purchase because it had an an advertised free 6 month Car Bravo warranty and ten day 500 miles to change my mind. I sat down with Kuammi to complete the deal. At this point I have to mention that I am severely hearing impaired. My $17000 down payment plus $7000 GM rewards points put my actual down payment on this truck to $24000. To my mind the difference was now approx $8000 plus sales tax plus dealer fees. At Kuammi's desk was added $3600 Car Bravo warranty fees and financing of approx $16000 with GM financial @ 9.25%. My credit rating has always been above 800 points and I was given no option to use another source of financing. This supposed honest family dealership is plainly in the forefront of the worst of the worst. read more

My check engine light went on and I brought my car to their service center since I had leased and then purchased my car from the dealership. They quoted me almost $1,700 to replace an oil pump (after charging $300 to run a diagnostics test). A local mechanic quoted me $975 to replace the pump. I called and told them I'd be taking it to a local mechanic. They said they could match the local mechanic. I told them it was too late. They then left me a message matching the quote and offering a 2-year warranty. Extremely disappointed and feel ripped off. I won't be returning for service or to the dealership. read more

Do yourself a favor and don't use this dealership! They are disrespectful, ignorant and a scamful franchise! I bought a used Sonic exactly a year ago with my salesman being Andy Soltis! All he did was tell me about his hateful political views on the world! The sale went through and 2 WEEKS LATER, I had a problem, then he hid from me like a little kid, and no one would help me! They even wanted to charge me $300 for diagnostic testing! it was a thermostat problem, cost $2000! Went to my mechanic $1400. Since then I have put $2000 more into this car! They had the audacity, to congratulate me on a year with the car!! with disgust, Patricia Washington read more

After requesting a quote for basic service(s) and being told they won't send me a written quote via email (which 3 other places already did and are in my hand), I had to send this email back to them with such a horrible taste in my mouth from Paramus Chevy. So sad...... "I've had nothing but issues since I purchased this truck and still it revs into neutral and then slams into gear when first leaving my driveway in the AM (which has been reported a few 100 thousand times online by thousands of Colorado owners) and I've been dealing with dealerships for over 30 years and I've got to say this one's the worst. I've had to fight to have the right things done several times. I (and other customers) don't have time for that. Also arguing with a customer is not "VIP" treatment. Look up "the customers always right in sales" I know this well and learned from many top executives this lesson. Also "the path to YES!" is always the better option. So far thru my contacting you about wanting to have approx. $5000 or more worth of work done to my car, you have done nothing but give me a "path to NO!" Horrible. I'm not bringing my car in just for you to quote me on BASIC services that you should be able to price out (just as easily as you rattled off to me over the phone). Every reputable company out there gives quotes for products and/or services all day long, over the phone, in email, text, snail mail etc. this is common practice. Whatever. Your choice so your loss. At least the small shops are more personable even if I will spend a little more money there. "Instead of focusing on the competition, focus on the customer." "Happy customers are your biggest advocates and can become your most successful sales team." "Courteous treatment will make a customer a walking advertisement." Food for thought." read more

Stay Away - Especially if You're a Single Woman I strongly advise anyone--especially single women--to avoid Paramus Chevrolet. I walked into this dealership in 2022 as a single mom with two kids, genuinely needing a reliable car. Looking back, I now realize how badly I was taken advantage of. It wasn't until years later, when I purchased another vehicle from a reputable dealership, that I fully understood just how unfairly I was treated at Paramus Chevrolet. Fast forward to November 2024--I traded in the Chevy I bought from them and canceled all of the warranties they pressured me into purchasing. There were three total warranties from two different companies, all of which I now know were unnecessary and overpriced. The warranty companies issued refunds totaling nearly $3,000, but instead of returning that money to me, the funds were deposited directly into Paramus Chevrolet's account. Despite clear documentation from both warranty companies--including the exact deposit dates, amounts, and transaction ID numbers--Paramus Chevrolet claims they only received money from one of the companies. The previous owner did send me a partial refund for one warranty cancellation but refuses to return the rest, which is over half the total refund amount. They continue to make excuses like "the owner never got your money" or "he doesn't have it," and it's been nearly six months with little to no communication. This is money I paid out of my own pocket, and there is no reason they should be keeping it. It's unethical, dishonest, and incredibly frustrating. This dealership took advantage of me once--and now again by refusing to return money that rightfully belongs to me. Think twice before doing business with them. read more

I have included what is fraud on their mechanics' part, I feel bad as their sales staff has been good to my family but if the mechanics are crooks then it is time to run away. Look at the pins of the Mass Air Flow Sensor pictured. I come from a generation that worked on their car and 1'm not part of the participation trophy generation. So if you look at the picture from Left to Right there is 8 pins, pay attention to pin 8 all the way to the right, if you force the connector in that is what would happen to the pin bent flat. Why? The wiring harness is a flat plug with 8 holes, I made sure when I brought the part the pins were all straight, and when I installed it, the harness slipped in without issues. Here is the fraud, look in the middle to Pins 3, 4, & 5, there is no way the harness would have ever seated correctly and I drove to the dealership with this Mass Air Flow Sensor so how were Pins 3, 4, & 5 bent like that? FRAUD! Look at the shape it looks like a pen was used or a Philips Head Screwdrive you know what you need to use to remove the two screws holding it in place. I want Paramus Chevrolet to contact me but I know they are cowards and they know they are probably caught and will not address the issue. They scrambled and panicked when I asked them for the old part. Alway request your old parts good mechanics are not crooks and they will show you what they replaced. Do not trust them Paramus Chevrolet for mechanical work!!! read more

Paramus Chevrolet - Mass Air Flow Sensor Wiring Harness - Asked to have this cracked Mass Air Flow Sensor wiring harness replaced, they only glued it. - Car Dealers Near Me - Paramus, New Jersey

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AVOID AT ALL COSTS! From schmaltzy "salesmen" like Andy whatshisname, to the EXORBITANT markup shown on their "repair estimates," which basically DOUBLES the price of everything, I can see why the BBB complaints include a customer who recently had to CALL THE POLICE to the dealership, after being screwed over!! Read the BBB complaints before EVER thinking about dealing with these people!! This new shyster ownership is THE WORST! They send customer coupons AFTER they've had servicing done, instead of before! What kind of crap is that? After the stunt they pulled on a VERY SHARP COOKIE on April 19th, this place is a half-step away from a class action lawsuit!! They need to be OUT of business! read more

In Feb. 2025 I purchased a 2022 Silverado from Paramus Chevrolet with 18,000 mile on it. I was charged $998.00 for a Zurich Shield Which Protects the paint and the seats for one year. I never authorized this protection and I explicitly told the sales woman that I didn't want it. I was charged $800.00 for document fees, I was never told what they were for. I was charged $500.00 for Title and registration fees. I live in New York and I know it doesn't cost near that much. They had the nerve to charge me $20.00 to mail my plate to my house. All that being said, I have the vehicle for two weeks and I start to smell anit-freeze. So I bring the vehicle to my local Chevrolet dealer to take a look at it. My Chevy dealer told they found a bad radiator. They told me that someone was working on it because there were markings on the coolant reservoir showing the height of the coolant level. They told me that the truck should have never been sold like that. After contacting them I was told by the sales woman who I purchased it from to bring it back and some one would look at it. I wasn't going to drive it back 60 miles and risk overheating. There gave me a line of s***. I knew I wasn't going to get anywhere with them. I feel like I was taken advantage of and was ripped off. I will never purchase anything from Paramus Chevrolet again. I will make sure that all my friend and family know what happened and advise everyone I know to stay away from them. OMG buyer beware. Yours truly, John Calvello read more

Paramus Chevrolet - Car Dealers Near Me - Paramus, New Jersey

I was looking at a vehicle from Paramus as my first car, I'm turning 18. I called and asked them to put it on hold as I'd be in contact within a day. Paramus went and sold the car the same day. This is also conveniently after they told me it would be the BEST car buying experience ever! WHAT A JOKE LOL. Don't buy from them find someone else. read more

horrible experience. I was given 3 different pricing for oil change and tire rotation. Not only did they not top off all liquids as I requested, I was screamed at and humiliated in front of a room full of customers. emailed was sent to dealer 1/16/25 still no phone call or response. To whom it may concern, I am compelled to express my profound disappointment and distress regarding the egregious behavior exhibited by Mr. Jim Kobernick, Service Advisor at Paramus Chevrolet, during my recent visit. The unprofessional and discriminatory conduct I witnessed was utterly unacceptable and warrants immediate attention. On 1/4/25, I visited the dealership to obtain a repair estimate, but the encounter quickly devolved into a distressing experience. Mr. Kobernick's demeanor was confrontational, and he yelled at me in front of other customers, causing me considerable embarrassment and humiliation. Furthermore, his apparent lack of knowledge regarding the price differential for the same repair job exacerbated the situation. As a loyal customer, I expect a certain level of service and respect. Regrettably, Mr. Kobernick's behavior fell far short of those expectations, leaving me feeling disrespected, racially degraded, and utterly dismayed. I am not seeking a personal apology, but rather bringing this incident to your attention to advocate for future customers who may interact with Mr. Kobernick. It is imperative that customers receive respectful and professional service, regardless of the representative's personal circumstances. I urge you to take immediate action to address this incident, provide additional training to Mr. Kobernick, and ensure that customers receive the respect and professionalism they deserve. A thorough investigation into this matter is warranted, and I expect a prompt response regarding the actions you will take to prevent such incidents in the future. Sincerely, K. Clark Ask for all liquids to be topped off. Was not done during oil change and tire rotation IMG_3285.jpeg IMG_3286.jpeg read more

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If I could give no stars I would. To start brought my car to have an oil change. When I received the text message with link to app to find charges. $76. When they were done they told me I needed 4 new tires and an engine air filter. The cost $119 for an air filter installed and tires close to $1,300. I have an Equinox base model. So $1400 total. Went to PepBoys 850 4 new tires Coopers better than the BS they were going to install balance and alignment with tax and air filter installed. So if your rich and stupid go to Chevrolet of Paramus for service otherwise go somewhere else. Oh and the oil change $140 after I denied the other service. They said it was a glitch. I filed a report with FTC and BBB. read more

I went in to inquire about a car I saw them list on Car Gurus. While discussing price, I sent them the VIN and pictures of my current car for trade in. They didn't get back to me for two days. Finally, I called them, and they gave me the trade in price, but wouldn't go down, saying they raised the price of the car on the floor. I feel like I found a great buy, and they realized that and didn't want to sell me the car. That's not very honest imo. read more

This is the worst experience I have ever had when buying a car. I was preapproved for a car, talked to someone by the name is Christina and Estaban around 9am.. never heard from them throughout the day. I called multiple times and left a voicemail. They kept telling me it's the end of the month so it's busy. When I finally heard from someone it was 5pm and they told me Capitalone, who I have been using since I was a teen to get cars told them I needed 5K down. I called Capital one and they advised they never talked to the dealer and no down payment is required. I went to another dealer here in Edison and was in and out of the dealership in 1 1/2 hour. Do not buy a car from here they seem like liars and scammers. read more

Do not use this dealers service department!!! I brought my daughters car in for a warning light. I was told it was "no big deal" and would go away on its own. Soon after we started getting a check engine light. When we brought it to another dealer they told us that not only was the warning light a big deal but it made the car unsafe to drive. They also said that whoever had worked on the car had damaged it causing more problems and of course more money. When I spoke to the service manager he denied that they even worked on thee car. He was rude and dismissive. This is an unprofessional organization that does not care at all about customer service. STAY AWAY read more

I am a LONG TIME CUSTOMER, and I have a Handicap Placard. The SALES DEPARTMENT, has no regard for the spaces, they use it if they are doing a SALES DELIVERY! The Manager of the store, was in a meeting. My Service person who is new in service, HELPED ME TREMENDOUSLY. He reached out to the Service Manager, who made Sales move the cars parked wrong. He told me he was sending a memo to Everyone. WE'LL see... I could show up any time!!! This IS NOT THE FIRST TIME! read more

Refused to honor pre-agreed price, refused to refund full deposit (we didn't even buy anything!). Had to FILE A POLICE REPORT for theft before they would even consider the refunding the full amount. DO NOT DEAL WITH THIS PEOPLE read more

I brought my 2020 GMC Yukon here to get my A/C fixed due to a freon leak. I already previously had the A/C charged and had photos and video of where the leak was coming from and they refused to listen and charged and added freon to the A/C again to find out the leak is coming from the same location where I told them it was. Therefore when they finally replaced the parts and fixed the issue they had to charge and add freon again. I was charged twice for charging the system and adding freon. And they scratched my bumper and would not accept responsibility for it. So now I have to pay more money else where to get the scratch removed because I'm never going back to them! read more

Paramus Chevrolet - Scratch - Car Dealers Near Me - Paramus, New Jersey

worst ever , thank god i walked away before putting my money down . Had a car inspected and ready to do the deal until this certain salesman lied to me ,saying i couldnt put down a down payment cause they wouldnt hold the car for me unless i wire transferred the money right away , had my lawyer look at the bs contract he sent to me and he said "if you sign this you wont have any means to get your deposit back" I told the salesman the next day and then all of a sudden i could hold the vehicle with a deposit , when i called him out on that he lied again and said he never said that ! The money i lost on the inspection was well worth it , plus they have an outrageous doc fee of $798 . STAY AWAY . read more

Great experience at Paramus Cheverolet! Esteban was very helpful, honest and professional. I would definitely recommend doing business with him. Even though I had negative equity, the finance team of Kwami and Mohammed were able to work their magic and get me into a newer vehicle with me keeping my same payment. I would encourage everyone to purchase their next vehicles from this team! read more

Paramus Chevrolet - Car Dealers Near Me - Paramus, New Jersey

My daughter and her husband went into the dealership today to look at a used Traverse that was advertised, lugging their 3 small children. They had called first to ask if there were any additional fees other than sales tax and registration and was assured there were not, so they packed up the kids with the thought that they were going to buy the car at list price plus appropriate sales tax and registration. When they got there they were told there was an additional fee of $2,000 over the advertised list price. The salesperson told them that their internet sales people don't know the answers to these questions. DECEPTIVE BUSINESS PRACTICES! STAY AWAY FROM THIS DEALERSHIP!!!! read more

Paramus Chevrolet, same old scumbag car dealership. I put a $500 deposit down on the truck with the intent to purchase it. I was not given a firm date when the vehicle would be delivered, that was reasonable given that it was outside of Paramus Chevrolet's control. I was not told that the sale had to be closed within the calendar month of it arriving. I requested from the salesperson that I be able to close the sale remotely (scanning and emailing, or some similar option), as I live out of state. I was told that would not be possible, and that I would have to come in person. I asked my salesperson Jose to confirm that with his manager, which he did, and I was again told that the sale could not be closed remotely, due to fraud concerns. This turned out to be a flat out lie, likely to get me in the showroom to apply normal (for this industry) heavy-handed sales tactics. I was informed that the truck arrived on Monday Nov 20. This is the Monday of the week of Thanksgiving. On Tuesday Nov 21 I was informed, for the first time, that the sale had to be closed in November. This allowed only Thanksgiving weekend for me to come down and pick up the truck and still be in Nov. Given holiday travel plans it wasn't possible. I was then informed that if the sale did not close in November my deposit would be refunded and the truck would be sold to someone else. So, the deposit means nothing to them other than being a sales tactic to make you feel committed. This is the first time I became unhappy with Paramus Chevrolet. I had acted in good faith and wanted to go through with the purchase on Saturday Dec 2nd. 10 days, including the Thanksgiving holiday, did not seem an unreasonable time to close a sale. It felt to me that Paramus Chevrolet was acting in bad faith. If the timing of the sale was so important, they should have told me when I put in the deposit. Threatening to sell a truck that I had put a deposit on if I didn't cancel my thanksgiving weekend plans is unethical. I couldn't even get it through the registry that fast. To get the sale closed in November I again asked to close the sale remotely. Now, suddenly not only was this possible it was a good idea. Paramus Chevrolet had just been lying to me before when they said they couldn't close remotely. They could close remotely; they just didn't want to and made up some excuse about fraud. Upon receipt of the "Retail Installment Sales Contract" (Financing agreement) I noted $405 Zurich Fee. Upon inquiry with Mohamed (financing) & Ed (sales manager) I was told that the Zurich fee is the same thing as the $398 Dealer Fee, and that it could not be removed as it was considered part of the sales price of the car. Upon further examination, I noted that the $398 dealer fee had already been included in the top line of the Itemization of Amount Financed on the Retail Installment Sales Contract, and Paramus Chevrolet was double charging me for this. I had to put a spreadsheet together to identify this, as the top line price was sticker, plus market adj, plus dealer fee. I wonder how many of their other customers have been overcharged by a fee with an unnecessarily confusing title because they just didn't notice. The double billing for a "service" I didn't even want was corrected upon my request. Once they were on board with closing remotely, I requested that they send me the agreements via DocuSign so signatures could be exchanged electronically. They then only sent the financing agreement for electronic signature, not the actual sales agreement for the car. On the day that we closed the sale the finance manager and I had a phone conversation where I pointed out that the only agreement between myself and Paramus Chevy was the Retail Instalment Contract (financing agreement), and I thought that was odd. He condescendingly told me that no further agreement was needed, dismissed my concerns, and lectured me on the fact that Paramus Chevrolet does it this way all the time and that I didn't need to worry because Paramus Chevy is part of a large organization and isn't going anywhere. That's right Paramus didn't ask me to sign a contract for the sale of the truck, and then was insulting to me when I questioned them about it. They later provided me a Bill of Sale which I provided to the registry as my proof of ownership. In summary: -They threatened to sell a truck I put a deposit on because I couldn't pick it up on thanksgiving weekend with less than a week's notice. -They lied to me about the possibility of closing remotely, and only came clean when it was to their advantage -They attempted to overcharge me $405 on a car that they were already getting sticker price, plus $1,500 market adj, plus an exorbitant $798 document fee, plus $398 dealers fees for services I don't want. -They belittled me when I confirmed that the retail installment sales contract was the only contract we needed, only to later realize that they had screwed up read more

Today I purchased and drove away with my new 2023 Z71 Colorado I've dealt with this dealership many times and I deal with Andy Soltis who I believe is the best at what he does selling vehicles. He tells the truth when he is going through the functions of the vehicle he takes his time so you understand how to operate the vehicle. You can not go wrong dealing with Andy. read more

Paramus Chevrolet - Car Dealers Near Me - Paramus, New Jersey

The maintenance advisors at this Chevy are incredibly rude. I was given a service credit by GM and they refused to honor it until I had Chevy Customer Service call in to the shop. They were lazy and there was no attempt to try to find out the validity of what I was trying to explain to them. When it was all sorted out after 45min of trying to check out, there was no apology for this inconvenience and lack of effort to accommodate. Thankfully it was a good day and I was more patient than usual, but I won't return to this location read more

The sales rep needs more training. First submitted the wrong name of the purchase order. Then took days to get back to us. Gave us the purchase order with the wrong price after we paid all cash. Temporary license plate never came. We had to call to follow up then found out they didn't submit the right information. So it delayed us using the vehicle because we were waiting on the license plate. Will never come here at this dealership again. Wasting too much time on unnecessary calls if the people were trained properly here. read more

I purchased my new Chevrolet Equinox it was an excellent experience. My sales person was the best. He knows his business, had all the answers to my questions and made me feel welcome and comfortable. The entire staff was very accommodating and attempted to meet all of my needs. It was truly a great experience. read more

CHEVY OF PARAMUS sold me a bad car two months ago Karla Echeverria sold me the car with a one year warranty and she stated that Chevy of Paramus would be responsible for any problems with the car within the first six months of owning the vehicle. The general Manager Michael Tandurella has not responding with a resolution. They are falsely selling cars and stealing money from HARD WORKING people. They are falsely advertising complimentary NJS inspection, when they Do not even have a license to offer this service. This is some of the false information they are using to sale people BAD CARS and it's not right especially in this current economy! DO NOT BUY A CAR FROM CHEVY OF PARAMUS THEY DO NOT PRACTICE OR HAVE INTEGRITY FOR THIER CUSTOMERS read more

I was comparing a traverse with another car, same price, from another dealership. They gave me a price that was $200 more/ month for a car that was the same price and wouldn't tell me the interest rate. Also offered more $3,000 less for my trade in. I went here because we had gone there for our 2 previous cars, but they offered us no loyalty incentives. Won't waste my time here again. read more

They are the worst dealership to go to. They took a deposit from me over 2 months ago and I am still waiting for it. They have been giving me the run around. I have called over 100 time with no exaggeration. I spoke with several manager and still no deposit. I have decided to sue the for STRESS, AGGREVATION, AGITATION, and the interest the credit card has been charging me for not making the payment. Do not go there they are horrible. HORRIBLE, HORRIBLE, HORRIBLE. They are a bunch of liars, they can't be trusted, they don't return your calls especially if they owe you money. I wish the had a negative (-10) rating. they would get 10 negative stars. read more