Great service provided by Hamad Deeb. He made sure we understood the process inside out. Great customer experience

My wife and I came to this Honda dealership seriously considering a vehicle purchase. After waiting an unreasonable amount of time just to be acknowledged, the test drive made it clear we would not be doing business here. Our sales person was Hamad Deeb and his conduct was unacceptable. We asked to test drive the Honda CRV-hybrid- My wife was driving an unfamiliar vehicle on the highway and asked reasonable questions about its safety and cruise-control features. Instead of providing clear, patient instruction, he spoke down to her, barked commands, and repeatedly yelled at her. He told her to look at buttons and controls while she was driving at highway speed, gave rushed directions without adequate warning or explanation, and then accused her of not listening when she could not instantly respond. This was not instruction; it was distracting, intimidating, and unsafe. No customer should be treated this way--especially while operating a vehicle they are test-driving. We came out of that test drive with her close to tears and afraid to even ask any questions about the car. We reported the experience to management, Diego Cozar. This was one of the worst dealership experiences we have had, and Hamad Deeb's behavior directly cost this dealership our business. The manager offered to have us meet with someone else or if there was any deals he could offer, but we will not support this business ever after the belligerent behavior we just received. read more

I am filing this complaint regarding my purchase of a used Honda Accord EX-L from DCH Honda of Paramus, New Jersey, in April 2026. Less than 10 minutes after leaving the dealership, multiple warning lights came on. I immediately returned but was told it was too late in the day and that I would have to come back. I explained that I live over an hour away, work six days a week, and could not leave my car there for the approximately four hours they said it would take without transportation. I asked for a loaner vehicle but was told none were available, despite the dealership advertising loaner vehicles. The sales manager said he would look into a rental car, but nothing was ever arranged, and eventually my emails went unanswered. My mechanic also found that the protective splash shield underneath the vehicle was missing, leaving important components exposed. This was never disclosed at the time of purchase. I am extremely disappointed with the dealership's lack of communication and failure to resolve problems that appeared almost immediately after the sale. I am requesting reimbursement for the splash shield and an appropriate resolution for the inconvenience and poor customer service I experienced. read more

Mr. Sutera explained the leasing process to us in a clear manner. Our salesman, Hamad Deeb was very patient and knowledgeable in all areas of the vehicle. It was a pleasure to deal with Hamad for the 2nd time! read more

Total scam dealer. Stay away. Chasing me for days on my used car. Insisting I come in for appraisal. Saying they will offer more than quoted. Wasted my time going there. Such a sleazy operation. Stay away. Find honest reputable dealers instead. read more

great experience w hamad. came back tonight after was here couple weeks to think about work things left tonight with a another crv thank you! read more

Had an amazing experience with Maria and the team at DCH Honda in Paramus. From the moment I walked in, Maria was incredibly attentive, patient, and genuinely friendly. She made the entire process feel easy and stress-free--especially while I was looking at multiple cars and figuring out what I really wanted. What stood out the most was how seamless everything felt from start to finish. There was no pressure, just honest guidance and great customer service. Thanks to her, I was able to confidently close on the exact SUV I had in mind. If you're in the market for a car, I highly recommend asking for Maria. You'll be in great hands. read more

Hamad was so helpful with turning in my lease. The process was super smooth and I highly recommend this dealership. Ask for Hamad for any help you need! read more

We bought our wonderful new Honda from Mike. We love it. The process went very smoothly. read more

DCH Paramus Honda - Our new Honda CRV - Car Dealers Near Me - Paramus, New Jersey

Stop by and talk to Justin... He's really great guy... I almost bought a car from him and he genuinely wants to help me but I end up getting another car from somewhere else... I almost regret it! Stay tuned! Excellent customer service follow up friendly staff, and I'm definitely gonna be in touch with this dealership in the very near future! Feel free to tell him that Brian wrote a great review from him here! read more

I recently purchased a CRV from this location and have never had such a pleasant car buying experience. I walked in and was greeted by Billy Sutera who was a pleasure to deal with. The salesman Gerrod Hurley was one of the nicest and least pushy salesman I've ever had the pleasure of dealing with. The price was fair and the service was impeccable. I've never had such a painless experience purchasing a car. Within a few short hours, I drove out of the lot in my new car and wouldn't give it a second thought to recommend this location. If you're in the market for a car, I would suggest this location. Thank you DCH Honda for such a wonderful car buying experience. read more

I recently had a fantastic experience purchasing my Honda CR-V EXL with Mr. Hamad, and I couldn't be more pleased. From the moment I walked in, he was straightforward and efficient, ensuring that the entire buying process was smooth and time-effective. Mr. Hamad took the time to understand my needs and preferences, guiding me through the various options without overwhelming me with unnecessary details. His honesty and transparency made me feel confident in my decision, and I appreciated how he respected my time, making the purchase quick and hassle-free. I wholeheartedly recommend Mr. Hamad to my family and friends. If you're in the market for a vehicle and want a no-nonsense, efficient experience, he's the person to see! read more

I bought my car from here over ten years ago (it's still in great condition!) and this is the only place I go for an oil change because I trust the service. They're honest. They don't tell you that you need something that you don't and the staff is professional. I usually wait for my car to be ready. I waited an hour today which is typical. They have free coffee and tea in the waiting area. The waiting area is clean and spacious with comfortable chairs. No complaints. read more

I had a very disappointing experience with this Honda dealership in Paramus, especially during the lease return process. At the beginning, everything was smooth and friendly while we were signing another lease for our Honda Passport. However, things completely changed when it came time to return the vehicle. The staff became unresponsive and difficult to deal with. I won't name the individual, but I would strongly recommend avoiding working with him. We were charged $600 for what they described as "damage" on the wheels. The issue is that these were very minor scratches consistent with normal wear and tear. To confirm, I checked with a trusted auto body shop--including a friend who owns one--and they both agreed that these marks were minimal and should not justify such a high charge. When I tried to question and understand the charges, the dealership avoided providing clear answers and lacked transparency. It felt like they were pushing unnecessary fees without proper justification. Overall, this experience left a very bad impression. What started as a positive relationship ended with frustration and disappointment. I would strongly recommend that anyone leasing from this dealership carefully consider other options. Should be avoided at all cost. read more

Hamad and Wael were helpful in giving us the best possible deal. I would recommend him to anyone needing a new car.

Hamad D. Was the absolute best. He worked with us, answered all of our questions, and was so professional and friendly. I will definitely recommend him to friends and family. read more

My fourth car from DCH. Always reliable. Work with you on price. Great sales help from Harold. He's my guy!

DCH Honda, specifically Jada, was amazing. Probably the best dealer service experience that I've ever had. She went above and beyond from my first interaction with her through picking up my vehicle. I was kept informed throughout the process and the quality of the work performed was excellent!! read more

Hamad was super helpful and gave us a great deal. He was very patient and addressed my every concern.

Please don't go to this Honda dealership I'm very disappointed on the care they gave my 2007 Honda element I had a valve cover leak and they gave me back to car so filthy oil was still leaking couple screws was missing the didn't even clean down the old I had to be stern with them to fix it and it was never resolved oil that was there leaking terrible customer service from the manger and employees very disappointed on how I was treated the only thing I would go there is the parts department they don't even care about customer satisfaction and I'm being very real here please avoid this place, I prefer tenafly Honda they are more reasonable there and they actually show genuine concern for your vehicle. read more

In over 30 years this is the only great experience I had with salesman Michael DiPaolo, no pressures and made sure everything went smooth. Thanks Michael read more

DCH Paramus Honda - Car Dealers Near Me - Paramus, New Jersey

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I would like to share my pleasant experience with David Kim at DCH Honda Paramus dealership, so other people can benefit from it as well. I leased a 2026 Honda Odyssey with him. I showed him the special promotion I found from DCH Honda website and he matched the exactly same as it said. You probably know that it is always the case at other dealerships or with other salesmen. He also made sure to follow up with the entire process until I took the Odyssey out of the dealership. That's actually what happened when I leased my 2010 Accord with him 14 years ago. - Thank God, he was still there, not aged at all. Oh, he is very knowledgeable and patient enough to answer all my questions. Oh, DCH Honda Dealership is not only huge but also friendly. Oh, 2026 Honda Odyssey EX-L has literally everything I need with the reasonable price. I hope he is still there when I need lease buyout or new lease after this car and after that car. Thank you VERY much David! read more

I had an absolutely amazing experience leasing my new car from DCH Paramus Honda! From the moment I walked in, the team was friendly, professional, and truly made me feel like a valued customer. The entire process was smooth, transparent, and pressure-free -- exactly what you hope for when making such an important decision. I have to give a special shoutout to Maria Alcantara, who went above and beyond to make everything perfect. Maria was knowledgeable, patient, and incredibly attentive to what I needed. She took the time to answer all my questions, explained every detail of the lease clearly, and worked tirelessly to get me the best possible deal. Her warmth and professionalism made the experience genuinely enjoyable -- it felt like I was working with a trusted friend rather than a salesperson. DCH Paramus Honda is truly a top-notch dealership. Their selection, customer service, and commitment to making their clients happy are unmatched. I couldn't be happier with my new car and the entire leasing experience. If you're thinking about leasing or buying, ask for Maria Alcantara -- you will not be disappointed! Five stars all the way! read more

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We recently purchased a Civic Sport Touring for my college daughter from Honda DHC Paramus, and I have to say, working with Hamad Deeb made the entire experience very easy and exceptional. Hamad was patient, and honest with us. He answered all of our questions and worked to get the best deal for us. We were torn between the Accord Sport and the Civic Sport Touring, and Hamad personally drove us around the lot to show us the full inventory, explaining each car's features, differences, and advantages. He even reserved both vehicles for us and encouraged us to take time, so we took two days to make a decision. What we appreciated most was how stress-free everything felt. There was absolutely no pressure or aggressive sales tactics - just honest conversation and genuine help. I highly recommend asking for him if you're in the market for a Honda. You'll leave not only with a great car but with the confidence that you were treated with honesty and respect. read more

I bought a car certified preowned from this dealership only two days later the alternator failed! My mechanic inspected the car and told me that he did not meet CPO standards. There is evidence of front endcollision that was repaired (not on Carfax) and the front and rear tires on an all-wheel-drive do not match which is against CPO rules. The dealership offered to fix the vehicle under the CPO warranty, but will not rescind the sale in good faith. I know I have to go through Legal channels. They should not be allowed to sell a certified preowned vehicle (which costs more by the way) in this condition. I recommend staying away from this dealership at all costs. read more

UPDATE / RESPONSE TO THE OWNER Public statements to manage optics aren't a substitute for contacting the customer you wronged. If your sentiment were genuine, you would have called me directly. You already have my phone # and all my personal information because your dealership failed to honor the terms of a vehicle's marketing and purchase, yet my phone has never rung. I've already wasted two days and money traveling to NJ and will not waste more. DCH Paramus Honda has shown me repeatedly who they are. Shame on me once, but I'd be a complete fool to entertain more. You've burned that bridge--there is zero chance of regaining my trust in your dealership or its vehicles. While you cannot "make things right" with me, I hope you at least change your practices. -------------------------------- Unless you're seeking fraud and deception, stay away from DCH Paramus Honda. On 8/29/25 I placed a $2,500 down payment on a 2023 Honda CRV that was falsely advertised as Honda Certified with heated leather seats. After traveling from Long Island, NY, I discovered at the dealership that the car was NOT certified as it has aftermarket leather, which automatically disqualifies certification. The dealership claimed it was a "mistake/oversight" and promised to "make it right" with a warranty and small repairs, including removal of a wire on the floor of the back seat area. When my friend asked why the front passenger seat wasn't heating and inquired about the wire, salesperson Harold Martin claimed he didn't know what it was, or what it was connected to. He said it was "probably" from a rear camera and assured me it could be easily removed. Trusting him, I agreed to move forward. After two weeks of delays and Harold saying that the wire was removed, sales manager Chong Lee admitted on September 13th that the wire was actually tied to the passenger seat heating system and that when they attempted to remove it, it damaged the electrical system. He gave me two choices: they remove the leather, and I accept cloth seats which he promised would then heat and the electrical system would work (which made no sense), or I could cancel the deal. I of course chose to cancel. On 9/17, (before I even got my refund), DCH Paramus Honda re-listed the EXACT SAME CAR (VIN # 2HKRS4H48PH400871) with the EXACT SAME FALSE CLAIMS - once again advertising it as Honda Certified with heated seats, despite them acknowledging to me this is untrue. Their 360 degree interior view (they removed photos in the 2nd listing) still showed leather seats (meaning it's not certified) and the exposed wire remained visible, which they admitted caused electrical issues -- a potential safety hazard for the next unsuspecting buyer. DCH Paramus Honda is fully aware of these issues and continues to market it deceptively. This was not a one-time mistake or an oversight; it is deliberate misrepresentation and a pattern of deception. Also noteworthy is the dealership's negligence of leaving the previous owner's registration in the glovebox, which raises privacy and data concerns. There are reputable dealerships out there, but this isn't one. STAY AWAY FROM DCH PARAMUS HONDA. read more

Worst services and dealership! I brought my Honda in for a fuel pump recall repair at 9:00 AM, expecting it to be completed within the 3-4 hours as they promised. By 3:00 PM, I still hadn't received any updates, so I called and was told the car would be ready by 4:00 PM. When I arrived at 3:45 PM, I was made to wait until after 4:15 PM, only to be told that the fuel pump BROKE during the repair, leaving my car UNDRIVEABLE. To make matters worse, they claimed they couldn't provide me with a rental car because the rental service had already closed. The lack of communication, carelessness during the repair, and failure to offer a proper solution left me stranded for the whole weekend and extremely dissatisfied. I expected better service from a dealership representing Honda. And to think I bought this car there! Stay fat away from this place- lack of experienced employees and terrible service. If you're considering servicing your car here, be prepared for delays, poor communication, and little accountability. Would you like to add anything specific, such as names or additional details? read more

I purchased a vehicle from DCH Paramus Honda on June 25, 2025, and was told the dealership would handle registration and titling in Virginia. I was issued a New Jersey temporary plate, valid for 30 days, which expired on July 23. As of July 25, I have not received permanent plates, registration, or proof that my paperwork was submitted. Despite multiple follow-ups by phone, text, and email, the dealership has not provided: * Confirmation that the paperwork was submitted to the VA DMV * A case number, tracking number, or submission date * Any temporary operating authority or resolution I contacted the Virginia DMV directly. They stated they have no record of any title or registration under my name or VIN as of July 24. I was not given direct access to the title staff handling my case. I was only given a first name and reached the person once briefly by phone. Follow-up attempts have not been returned. I also experienced dismissive and misleading communication throughout the process: * From the front desk, I was repeatedly told: "Don't worry honey, you've got a lot of time," "Try to stay cool, it's hot outside," "It should arrive by Monday," and "It's a DMV delay." These responses were provided without any supporting documentation or status updates. * From my salesperson (Ray) and a manager (Osvandy), I was told the delay was due to the Virginia DMV. However, no proof of submission, confirmation from the DMV, or explanation of what was submitted or when was ever provided. I had to personally contact the Virginia DMV and research the registration process on my own. At no point did the dealership offer to take corrective action or provide verifiable information. As of this review, I have no valid registration, no active plate, and no assurance that the registration process was ever started. I have submitted a formal complaint to the New Jersey MVC. read more

don't go to this dealership especially diego one of there sales person unprofessional don't care about there customers and they got me in to a lemo car 4,000 down and stuck with a lemon. toke the car in 2 months of me having it transmission problem toke it in they left me with out a car for 4 months "fixing it" got the car back 3 weeks later same thing and mind you they really gave me my car back with all tires flat i had to talk to a manager about that too now my car don't work and they don't answer me or nothing told me my warranty was up paramus honda is a joke especially diego read more

We had a wonderful experience with DCH Paramus Honda. Hustling and bustling place but the service is phenomenal. We can't thank them enough for all the help. Special shout out to Bill and Angelo! read more

The worst business practice ever. Was working a deal with a salesman, numbers and trade was discussed. Advised that my husband was coming to participate in the rest of the process (I had stated that we were interested in and willing to make a deal that day). While I waited outside for my husband to get there, the salesman came out and told me the car sold. He claimed that another salesman got the second key to the car we were working the deal for, went for a test drive and then "grabbed" the folder with documents from his desk and sold the car (it had been about 20 minutes since I went outside.) He then stated he was disappointed as well and offered to show me another model of the same vehicle (a more expensive one to make the situation even worse). Will never buy a car from this place!!!! read more

We test drove a Honda Civic Hybrid Hatchback the other day, and wound up purchasing it on the spot. Our salesperson, Miguel, was fantastic. Very no-nonsense, no games or headaches- just a quick and pain free negotiation process. We won't be buying another car for a very long time, but I hope Miguel's still there when we do, so that we can do business with him again. read more

STAY AWAY - Certified Pre-Owned Vehicle Sold With Major Safety Issues I purchased a Certified Pre-Owned 2021 Honda Pilot from DCH Paramus Honda in August 2023. Since then, I've discovered two extremely concerning issues that raise serious questions about the dealership's inspection and certification process: Missing Subframe Bolts - Shortly after purchase, my mechanic found that critical subframe bolts were completely missing from the vehicle's front end. This could have been catastrophic. We were driving our infant son in this car, believing it to be safe. I paid out-of-pocket to have the bolts replaced -- something that should never have happened with a Certified vehicle. Undisclosed Aftermarket Wiring - In February 2025, the vehicle suddenly lost acceleration and threw multiple system errors (VSA, EPS, Adaptive Cruise, etc.). A different Honda dealership diagnosed the issue as a short caused by aftermarket lights installed before I purchased the vehicle. I was again forced to cover the repair cost, despite this being a CPO sale. I've reached out to the dealership multiple times over several months -- calls, emails, voicemails -- with limited or no follow-up. No one has provided the CPO inspection paperwork, explained how these issues passed certification, or taken accountability. My wife no longer feels safe in the vehicle, and we've stopped putting a child seat in it. This experience has been deeply disappointing and has shaken our trust in Honda's CPO program. I strongly urge other families to think twice before purchasing from this dealership. read more

We had a very positive experience purchasing a new car with Hamad- He was professional and courteous and valued our business.

They are awful. Happy to take your money and then the sale "dies" there. Getting paperwork and picking up the car was difficult. They locked my 82-year old mother out of the building when she tried to pick up the necessary documents. read more

We recently visited DCH Honda in Paramus intending to purchase a car. What started as a straightforward negotiation turned into one of the most unprofessional and upsetting dealership experiences I have ever had. After speaking with the manager, the salesman told us he was authorized to give us a certain price and confirmed certain terms which he said were authorized by the manager. He drafted up the paperwork and we were in the process of signing them (in fact, had already signed one of the pages) when the manager told us he needed to increase the price. Although we felt we were entitled to the deal as agreed upon, we tried to salvage the deal by changing to a less expensive trim and changed the color to one which did not require an "up charge." It was our understanding that the remainder of the terms were the same. The manager then said that the deal would not include one of the items he had previously agreed would be included in the deal (and which had been included by the salesman in both sets of sales documents). It was bad enough that the manager twice went back on the deal and changed the terms, but he was extremely unprofessional and YELLED at us both times. In fact, on the second occasion, he yelled that he was revoking the entire offer and told us to get out. When I took the paperwork that showed the terms they had promised, started yelling even louder to give back the paperwork, clearly in an effort to cover this tracks. The situation felt like a bait and switch as he agreed upon terms that he changed twice after agreement was reached. Needless to say, we did not buy from them. If you value integrity and professionalism and a smooth car-buying experience I highly recommend you go ELSEWHERE. read more

I called 15 minutes before hand to see if a vehicle was available. The receptionist answered very nicely. Let us know that they would be expecting us. We entered and met one of the sales representatives named Jermaine Wilson. Jermaine was nothing but exceptional. Very nice person very well mannered great sales person. Hope to come back to this place and do business again. Also the manager Freddie was fantastic. Very well mannered very respectable. Great overall experience. read more

DCH Paramus Honda - Car Dealers Near Me - Paramus, New Jersey

Five stars. Mark H. did an awesome job helping me buy a used Accord for my son. I highly recommend him and this dealership.

I really don't like doing this but they did not handle my registration situation well. My plates were supposed to be transferred and were not. I had to get new plates. Also, the passport I purchased only had 16,000 miles but the tires looked like they had 30,000 to 40,000 miles of wear and tear. The car failed inspection in NY. So now I have to get 4 new tires. This was not a pleasant experience. I will not be purchasing another vehicle from this dealership! read more

Customer loyalty means nothing at this dealership. After multiple leases from DCH, I went to turn in my car, a sport model w/under 20k miles hoping to leave with a new lease and a possible upgrade since their loyalty program boasts ' low or no down payment', potentially lower monthly payments. I left there w/higher payments for a vehicle that was a stock model with absolutely no amenities which I wasn't even shown before leasing or I never would have agreed to lease it. Mind you I was so pressured I told them I wanted to leave, but was told they would give me a deal on a different model so I agreed sight unseen. The only thing the salesman was interested in was me giving him a 5 star review. So much so that he repeatedly called and left messages telling me to make sure I give him a great review. I will never do business with this dealership again, there is absolutely no advantage to being a loyal customer to them. read more