Great staff. Melvyn was the best. I would 100% buy a car here again. Very friendly. Got me exactly what I wanted with no hassle.

This place is anything but customer service oriented..... My car (Kia) need a shifter cable. The present one broke. i had the car towed into this place. The woman on the phone that I spoke to before it was towed told me that they would at the very least look at it that day. It was towed in and I was then told that it would not be looked at for at least a day or two as they were very busy. They also informed me that there would be a $260 diagnostic fee to ascertain what exactly was wrong with it. The 2nd day I called as nobody called me. They told me that they would be looking at the car that day. At the end of the day they called me and told me that it would be at least $1,400. They would know more once they got the car apart. They also told me that the labor to put in the cable was 4-5 hours. I told them not to do it. Un-be-known to them I had put clear tape in 3 places on the hood. When I got the car back the tape was still there telling me that the hood was never opened! They outright lied! The place I had it towed to charged me a total of $260 !!! And they did it the same day.... Believe it or not...this place was another Kia dealership !!!!! Bottom line is pass this place by....keep going.....don't go. read more

AMAZING SERVICE. I purchased my stinger here in 2020, since then I have every service done here. Allen and Ethan are class acts. I completely trust their judgment. I work in the auto industry and deal with hundreds of shops on a monthly basis, the guys here are some of the nicest and down to earth of them all. I'm writing this review because it's such a rarity and feel these two guys deserve recognition. I hope they stay here and grow and I will recommend anyone with a Kia in Bergen county to choose these guys to do Your work. Can't say enough good. Thanks again Allen and Ethan!-Taro read more

I definitely recommend Liberty Kia, family owned, honest , way different then most of my experience with car dealers.... BRENDAN was my sales manager and BERNADETTE helped with financing, they were both outstanding...super patient, not pushy at all, and most importantly, completely transparent, they explained the contract in detail,There were no hidden fees, and they went above and beyond to help me reach the monthly payment I was comfortable with. Thanks B&B! read more

NEVER GO HERE FOR SERVICE! Brought my car in for an oil change. Less than 12 hours later the engine had a failed cylinder. The theory is, according to a better Kia service site, is the tech ran the engine after he forgot to fill it back with oil. The woman at the service counter was nice as pie when I originally picked up my care. She was an evil witch when I called the next day to say there was now something wrong with the vehicle. She kept telling me they couldn't look at the car for a month, even though it took less than a day to schedule for an oil change. This was my first clue that they knew the tech did something wrong and they were trying to sweep it under the rug. You know the company is shady when they fill out their own customer questionnaires. Luckily I have a friend that works for Kia corporate and I have passed on this dealer's shady tactics to him. read more

Amazing service! Worked with Jeremiah Velez and he made the process quick and easy. Super friendly and might i add, BEAUTIFUL eyes! Definitely ask for him when coming here. No dilly-dallying at this dealership. It's straght to the point . NO fluffery. NO wasting time. NO BS. Jeff Sanchez, the "dealer"/sales manager was extremely helpful and willing to help meet us at our budget. Also, his crypto knowledge was on point (being topical here - BTC TO THE MOON )! HIGHLY recommend this dealership to anyone looking for a Kia in the Bergen County area. I went to the Englewood dealership and it was a nightmare. Save yourself the time & energy and come to this location. Positive energy all around here. read more

Liberty Kia - At the dealership making money moves. - Car Dealers Near Me - Ramsey, New Jersey

I leased a 2022 kia k5 Gt-line July 2021. Since then I had an engine replacement, trunk replacement, the engine shuts off when I shut off the AC and the car overheated on me twice! With a new car? That's two years old? CRAZY!!! I would NEVER BUY or SERVICE MY CAR or any car HERE AGAIN!!!!!! I already told my family and friends that own kias to trade them in else where!!! Liberty kia service has no customer service!!! The sales manager David or Dave is NO HELP! DO NOT BUY A CAR FROM HERE! Not the first time my k5 was towed to Kia!!!! Definitely don't feel like a respected or valued customer!!! read more

Liberty Kia - Brand new car overheated twice and got engine replaced! And now look!!! - Car Dealers Near Me - Ramsey, New Jersey

We needed to purchase a new car and, not unlike avoiding the dentist, I'd been putting off stopping in to dealers to shop around -- my past experience had been that most salespeople were more interested in their quotas and commissions than in my needs. I read unusually good reviews about Liberty Kia and decided to make them my first stop. I met with Tony Catalano who was personable and professional and provided a helpful and stress-free experience. I was likewise anxious about meeting the finance person - they tend to be worse than the salespeople - but Bernadette politely informed my about the different extended warranty options and, when I declined, let the matter drop. I am now the happy owner of a 2024 Kia Seltos. Thank you Tony, Bernadette and Manager David for providing me with a friendly, helpful and painless car buying experience. I can't recommend Liberty Kia highly enough... read more

We bought a Forte and a Sorento from this location and previously I rated this dealership 5 stars. 2 weeks ago Julie and I went to purchase a certified vehicle. The haggling went back and forth for awhile, and we were only a few dollars apart on the negotiation. When Tony presented his "final offer", we told him we would think about it, overnight. Tony said the deal was only good for right now, so we walked. I still believe this is the greatest Kia dealership within driving distance, but when someone gives me a NOW OR NEVER SIGN ON THE DOTTED LINE ultimatum, he loses me. Because of this transaction, we went from being a Kia family to a Nissan family. Sorry we couldn't get on the same page, because I love my Sorento, but I don't see any future purchases. I wish this place luck. read more

I went to Liberty Kia to show my partner a Telluride I wanted to buy. We requested a test drive. I explained that I had driven the car but would like my partner to drive it. I assume that all dealerships know customers will shop for the best price and service agreements they can get. When the salesman sensed I was in the negotiate mode, he informed me he didn't have the trim I was interested in. I asked if we could see another trim. He then explained that unless I were interested in purchasing a car, we would not be able to drive it. I accepted that and asked if we could see the car. He said yes. We briefly discussed the price. He never gave me an approximate cost of the car but instead calculated monthly costs minus taxes and additional charges. Next, he took me to the parking lot to look at some locked Tellurides, but he never opened a door so we could see the inside. We said thank you and left the dealership. If this is the purchase experience, I can imagine the service department. Thank you to Liberty Kia for showing me the difference between a good and lousy dealership. If I have to pay a little more, it's worth it for a decent experience. The previous dealership was informative, polite, and eager to help me. When I decide to purchase the vehicle, I know where I will do it. I wish I could give Liberty Kia zero stars. read more

I can't really give a fair evaluation. I just had a major service on my car which cost me over $1000 and I'm not sure if I overpaid or if I got a good value for the work that they did but I will follow up on this in the meantime they are very very approachable, they are responsive and I really hope they do the work the way I hope an authorized Kia dealership should at this time I have no complaints and I hope I'm able to edit this review and change it to 5 stars by the time my next service is due read more

Daughter was looking to lease another Kia vehicle Was told she would have to pay $4,000 over sticker This place thinks that the consumer is stupid Mike Desilva. Shame on you Taking advantage of the consumer read more

One of the most friendliest non pressured experiences I have ever had. We walked in and was greeted by Anthony, the sales manager. He was outgoing , funny and pleasant. We were then presented to Jeff Sanchez the salesperson who was bright, helpful and knew exactly what we wanted. We felt no pressure at all the whole time we were there. We were treated with respect. They worked with us until we were satisfied. We never felt that we were taken advantage of at any.time. They are an honest dealership with very competent people working in it They deserve the ratings which people have given them. Love, love this dealership. read more

Best dealership I've ever been to. I sent my friend Brendan here to purchase a kia after his trans blew and found myself needing a new car a year later. Tony was able to put me into my DREAM car a 2020 Stinger Gt. Made the entire experience a dream despite dealing with covid restrictions. I highly recommend seeing Tony as he was the best car salesman I've run in to! read more

Liberty Kia - The car - Car Dealers Near Me - Ramsey, New Jersey

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Just back from the Liberty Kia dealer in my brand new 2020 Kia soul! It could not have been a better experience. My salesman Jesus was top notch - friendly, courteous, and knowledgeable. The sales manager Jeff Sanchez made sure to come by and say hello and make me feel welcomed, and helped me get exactly the car I wanted. Bernadette the business manager was also a true pleasure to work with. All around this dealership is highly recommended for a pleasurable car buying or leasing experience! read more

Liberty Kia - Me with me new soul:) - Car Dealers Near Me - Ramsey, New Jersey

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Had an incredible experience with Liberty Kia. Stephen (sales rep) was responsive, fast-moving, and honest. The deal discussed was the deal I got ...no strings, no hidden fees, no nonsense. From my first inquiry to driving off the lot the entire team was kind, friendly, and above board. Whatever you think of a car dealership, forget it and go here for your next purchase. I'll definitely trust them with my next car purchase. read more

Such an amazing experience! My mom and I worked with Jay Fisher and he was so patient with us. I went to Liberty Kia not really knowing what I wanted, and spending a few hours there I fell in love with there Kia Sportages. Jay was a great help and told us everything we needed to know. Such an amazing beautiful car and for a good price. After shopping around other dealers Liberty Kia has the best deal and no hidden fees. Wonderful people working there. 100% recommended going there to look for cars. read more

Liberty Kia - Car Dealers Near Me - Ramsey, New Jersey

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I walked in and didn't get approached for about 20 minutes of being there. I had to go and ask for someone. I was discriminated against. Stay away from this disgusting dealership. They do not value every customer. read more

Liberty Kia - This place is not worth your business. - Car Dealers Near Me - Ramsey, New Jersey

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Once again we were treated just like family. Couldn't ask for an easier experience leasing our 2021 Kia Sorento. From sales manager to salesperson to finance, everything was easy, no pressure tactics at all. That's why this is the 5th vehicle we have leased or purchased through Liberty Kia. Special kudos to Jeff Sanchez, the sales manager and Dudley, our salesman. read more

Liberty Kia - Car Dealers Near Me - Ramsey, New Jersey

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We settled on a 2020 Kia Niro before I decided to call Liberty KIA. I spoke to Jesus, who was super friendly, courteous and professional. Within an hour or so, he got back to me with a pricing of a 2021 Niro that beats all other dealers. After sleeping on it for a day, we decided to go with Liberty KIA. My experience with Jesus and the whole team at Liberty Kia was nothing short of stellar. No aggressive sales tactic, no pressurre, no tricky pricing, no fake discount. Just a simple oit the door price. i never met Jesus until the day we closed the deal. Everything was done over thr phone and email. Very very pleasant experience. Jesus went through all the feature of the car super patiently with us, which we appreciated a ton. Would highly recommended Liberty Kia. THANK YOU FOR THE NEW VEHICLE. read more

30 Seconds after leaving the dealership my front hood flew up broke off the hinges and smashed into the windshield. The front hood had not been fastened properly. I KNOW IT WORKED JUST FINE ADDING WASHER FLUID ON MY OWN THE WEEK BEFORE. 1st. lie. We met with the dealership who promised us they would clean up the existing scratches, polish and buff the car as well as repair the damages to the hood, hinges and windshield. Also, replace the battery which was the reason the guy who washed the car was in there in the first place. 2nd lie. NONE OF THIS WAS DONE. Except as they service manager Joe said to me "We fixed the damages"! I had spoken with a lawyer previous to them assuring me the car would be taken care of. He said "Well they are going to fix what's wrong". 3rd lie. There is undue emotional stress having your hood fly into your windshield. Someone could have been killed along with myself. THIS WAS NEGLIGENCE. The service department promised my husband and myself things they never followed through on. THEY LIED. I will never purchase another Kia from them. I am in the market for a new car but certainly not one of theirs. I can't trust a group that lies. The car was returned to me with the old battery, paint scratches, unwashed and certainly not cleaned. Also the radio did not work due to a bad fuse and the tire sensors where on. I did get the battery only because I saw the old one was still under the hood. read more

Love this dealership! I purchased a preowned vehicle and they were great from beginning to end. Very professional, courteous. My salesperson, Dudley, went out of his way to make the experience seamless. I will go back next time I am in the market for a car. Thanks so much, Patti M. read more

Decided to visit Liberty Kia when the Sportage was added to my wife's our short list of SUVs - we would have saved a lot of wasted time and frustration going here first. From our scheduled Sportage test drive, price negotiations and final purchase our sales rep, Tony Catalano was friendly, accommodating and always responded to our e-mails and phone calls (Unlike the majority of other dealers we had visited) - very appreciated during COVID-19 times. Not only were we treated as a valued customer, the entire experience was pressure-free. On the day we picked up the car, Tony took the time to go over the all the features and operations of the Sportage making sure my wife was 100% comfortable with it before driving it away. Also, unlike dealership and reps I've dealt with in the past, Tony has maintained contact with us whether to check how we like the car or if there's anything we need. We has such a positive and great experience with Liberty Kia that they will be my first stop when I'm ready to sell my Honda Pilot. read more

I had a wonderful experience today and Liberty Kia and left with my new Sportage! The sales person was Tony Catalano and he was very patient and informative. (I had just had a bad experience at another dealership and was a bit flustered.) I felt that the General Manager, David Perrotti, treated me like family, and I was so glad I wandered into this dealership! I am definitely a cross over to Kia. This was my first car buying experience and I am happy to say that is was a pleasure. read more

I'm so glad I went to Liberty Kia in Ramsey, NJ to buy my Kia Sorento. I had originally wanted a smaller vehicle, but after working with Tony Catalano and his Sales Mgr Dave, I ended up getting the Sorento at a price that was right for me. The Sorento is a bigger model, with a third row of seats, and is also equipped with a few things I really wanted, like the panorama sunroof. Tony walked me around the lot to look for a certified pre-owned vehicle. I liked the way he put aside time to spend with me and helped me look around the lot. It was Tony who spied the Sorento, it had just come into the lot that day and needed to be cleaned up. I expressed that I wanted to see it and test drive it anyway, and Tony was with me when I took it for a drive. I loved it! That very day, the Service Mgr, Jim Kenny, put it into the shop to clean it up and check it out. Jim was able to ensure that the car was totally up to snuff for me, and a few days later, I came back to finalize the deal. The car was beautiful! While it was Certified Pre-Owned, it certainly looked and smelled new! Jim and his team did an awesome job, and I look forward to working with Jim and his team again in the future for any service needs. That day, Tony sat with me in the car and showed me all the features -- WOW! He did a great job of explaining everything in the car and even shared some stories of some past Sorentos that he owned personally. Tony, while professional, made it personal and it felt great to buy this car from him. He was a great help to me that day, and he's there for me still if I should have any questions. I would refer anyone to him and the crew at Liberty Kia. This was a great experience! read more

This goes back a while but it is still sticking in my craw. I got a fantastic deal from them. Finance guy was not as classy though. He kept offering me all kinds of add ones. From undercoatings, extended warranties to toll booth insurance I kept declining. He even tried to be slick and entered something on the contract thinking I may overlook it. He low-balled us on our Fico scores, my wife and I, and we ended up accepting a not so nice loan offer since we intended to pay the loan off within a week or two. Came back within a week to have a vibration looked at. It's was diagnosed accurately and fixed, kudos service dept. Liberty promises to wash your car after any service and so they did and it was immaculate, kudos to the detailers. Now the shabby part that earns them one star in my opinion. The loan for 5 years was paid off in about two weeks. We came back for the first free oil change a couple of months later. First off I notice that there is a different team of service writers up front. When I asked about what kind of oil they planned to use they were a bit on the snotty side. What really set me off was how our car came back from being "washed"; in a pig sty maybe. Dark graphite color car with smears and swirls all over it. It looked like it was wiped with a dirty shop rag. I ask the service writer what the hell is this. She starts apologizing how it's a holiday weekend and they're shorthanded and sorry sorry I'll take it back. It comes back not much removed from the first state it was in. Next door to Liberty Kia there's a car wash. Never put it right. Needless to say I've not returned there since. I can only surmise that this is some kind of retaliation brought about by the finance dept for having paid the loan off early. read more

Terrible follow up. First, very nice salesman---courteous, etc. But we were bullied by the finance guy into getting the $1000 wheel protection, which later we realized is ridiculously marked up and probably unnecessary. The next day, we called to cancel, and were told it wouldn't be a problem to get our $1000 back. Seven months later (right, SEVEN months---almost enough time to gestate a human baby), we just received the check, after numerous phone calls to the dealer and then to KIA finance. We'd already paid off the financing. What would they have charged us, if we'd been seven months late on a payment? Infuriating. And they did not, at any point, offer anything to compensate for our time and trouble (free oil change for life?). Very disappointed in what started as a pleasant experience. read more

We had the opportunity to work with Tony and we were lucky to do so. My husband, who researches endlessly can go in knowing more than the dealer representative, but Tony worked with us and helped us build the car we wanted, we appreciated that he was honest based on how long it would take for our Telluride to come in, and that he didn't try to pressure us into getting the car that was in the next shipment. He even remembered details from the last time we met. We went to another Kia dealer in Fair Lawn and we were so disgusted with the service we walked out. Tony even cared enough to go over the different options of who's name the car should be in, for us newlyweds! We haven't gotten our new car as they are in high demand, but I can only assume the great service will continue! Thanks for making this a great experience Tony! read more

Car buying made honest and pleasant! Jeff Sanchez of Liberty KIA and manager Dave were fabulous to work with. NO PRESSURE respectful service. Everyone is their to help. As for the car, a Sportage, what a fun responsive car to drive. I also drive a BMW and much larger SUV. This vehicle handles great and holds what I need with room to spare. Consider a KIA and see Jeff Sanchez!! read more

Very happy with the service I got from the dealership. I never leased before and they helped me out step by step. Even gave me a few bucks for my trade in. I am on a fixed budget and they were able to keep the price down as low as they could. read more

Went on a Friday afternoon to look at a Sorento after inquiring over internet got Dudley as my sales rep told him which car showed him my trade and he and the manager went over the car told them email me some numbers I will be back Saturday afternoon went in Saturday Dudley was helping another customer he looked at me and said I will get your numbers 45 minutes I stood there the manager behind the desk looked at me numerous times knew what I wanted but ignored me two other sales rep sat at their desks helping no one no one asked if I want water no one bothered to help me in any way I walked out told Dudley I won't be back he said "ok" that was it no follow up call no email no text like I was never there purchase a Sorento elsewhere! read more

Excellent and friendly service. I ended up not getting a Kia, but the folks here, specifically Jeff S, were helpful and on the ball, and worked to find me exactly what I asked for and offer a very good price. If I had decided to go with the Kia, I'd have gotten it here. read more

We had a really great experience with Liberty Kia. We didn't feel pushed or awkward. It was totally ok that we were considering a bunch of options and needed the space to do that. We worked with Miguel in the Sales Dept. I can't recommend him enough. He was knowledgeable, friendly, got an understanding of what we actually needed and kept us well informed. read more

I couldn't have chosen a better dealership to get my first leased car at. I worked with Zeus and he was AMAZING! He didn't give me the impression that he was trying to "get me", and he wasn't aggressive. Instead he was informative, knowledgeable, pleasant, and was dedicated to helping me get both a deal and a car that I was happy with, and he did just that. Sales manager, Jeff was also super helpful and nice. He fought on my behalf with the bank since my credit wasn't all that great. I came in the following day to finalize and pick up my car (I had to leave on the first day to get to work on time) and everyone, including the folks I met in service, and Bernadette (finance manager) who explained the details of my contract, were an absolute pleasure to deal with. Zeus then completed the process by giving me a detailed and easy to follow tour of my vehicle. I left the lot with a Kia Forte G-Line that I'm absolutely in love with, and it wasn't even the car I came in for! This is now my dealership and I look forward to working with them for years to come! read more

I recently worked with the amazing staff at Liberty Kia, and could not be more complimentary about the entire process. Thank you so much to Tom Lakis for working with me before I even stepped foot in the dealership! I truly knew he was crunching numbers and trying his hardest to make my budget work to get me the first car that I've ever owned on my own. I'm grateful to him, and everyone I encountered there. I never was pressured in the slightest, or felt uncomfortable, as I definitely have been in previous places I visited. I would (and will!) recommend them to anyone looking for a new vehicle. THANK YOU for getting me the most amazing deal, and for making my dream to finally have a car a reality! read more

I called Tony Catalano regarding a used VW Atlas they just received. It was difficult to find the specific car I was looking for so I put a deposit down right away. Tony made everything very easy for us. He took all my calls over the two days until I could come in. When I got into the dealership, he expedited the process. I was in and out in under two hours. Bernadette was fantastic as well with all the paperwork. I was not pressured nor uncomfortable anytime during the transaction. It was truly the best car buying experience I have had. Plus they took all the COVID precautions to keep us and them safe. I highly recommend Tony as he is a nice, straight forward person who is easy to work with. read more

Salesperson: Dudley Manager: Dave Months after leasing a car I get a call that I still owe money on my previous lease which Dudley said they would handle. I called Ramsey to speak to Dudley and he said, "I'll get back to you on that, not sure how this mistake could have happened". Giving him the benefit of the doubt, I waited almost a week to hear back. I didn't want to wait anymore and followed up again. At this point I was still thinking this was just an oversight. No big deal we will just get it figured out and everyone walks away happy. We spoke on the phone and he still had not looked into the situation (almost a week later) and he said he would deal with it right away. He EVENTUALLY came back with an email stating that there was nothing he could do about it and "we'll never get to the bottom of what was said or not said". Meanwhile there were a total of 4 people involved that day. 2 members of my family, Dudley and myself. 3 of us remember talking about the remaining payment and shaking on it, while Dudley states he just can't remember and there is no supporting documentation to prove it was even mentioned. In his e-mail he writes "My team can't do much, but I'm willing to pay you $50 out of my own pocket to put towards the remaining bill. Let me know if it's easier for you to pick it up or have it sent using a source like Venmo". This sounds like an admission of guilt but why should I pay the rest when we had a deal? I explained this to Dave the manager he said he would pull the documents from there offsite location. When Dave called me back and basically said there is no proof. At this point I am at fault of getting upset and reminded him again I was not alone, and we all remember discussing this. At this point he called me a liar and hung up the phone (he is supposed to be the manager). I did go back to Dudley to tell him to Venmo the money and he came back and said "Sorry, that offer is off the table" because I got his manager involved. Not only am I now responsible for the payoff amount of my previous lease but it has accrued late payments which I am expected to pay as well. I WAS happy with everything until this happened. read more

Well here we are again back at Liberty Kia, Enjoying such a good experience 5 months ago when leasing my 2019 Optima my husband did not hesitate to return to Kia after his lease was up on his Toyota Rav 4. Dealing with Jay Fisher was a pleasure he answered all questions we had and again everything was done expeditiously... They went out of their way to locate the Niro hybrid equipped and in the color my husband wanted.... keep up the good work guys love the layed back, no pressure policy Don't ever change. read more

Car shopping is rarely an enjoyable experience, but Liberty Kia was by far the most pleasant place I went. After multiple dealerships not having the car I made an appointment for ready to test drive, Liberty Kia was a breath of fresh air. Tony came in on his day off to let me do a test drive, he was willing to negotiate, and didn't tack on a bunch of absurd fees. Just a genuine and honest experience. The paperwork after closing the deal was simple and quick too. Dave the manager and his team run a great operation! read more

We had such a wonderful and painless experience leasing our new Telluride. Anthony Catalano took us for a test drive that was a real test drive...not a 5 minute now you know how it drives. We agreed upon a price, signed some papers, and then had to wait for it to be delivered. It came a week early, yippee, and we met with Bernadette, who is wonderful, by the way, to go over and sign the final documents. Everything was as agreed upon! We only added the rim/tire protection....the total cost might be a little more than one 20" tire. When all was signed, Anthony took us out to go over all the bells and whistles...and there are many. He told me to call if I had any questions...hopefully, I'll be able to figure it out myself! I would highly recommend working with Anthony! read more