To Whom it may concern, We just purchased a Pre-owned 2022 Audi A3 this month. This is my 1st encounter with the service department. I dropped in as our car was making a noise. I met the service manager Lexxus Aguilar, as most service departments, she was very busy with clients. She was patient, she heard my situation and never over promised. Lexxus addressed our safety concerns. This was a fantastic experience, completely transparent with constant communication. There is nothing else you can ask for! i would absolutely recommend her service department. We appreciate Lexxus and the Jack Daniels service department. Thank you! read more

As a former employee of this location, I can safely say to stay away from this place at all costs. There are no pros, only cons. You won't get a good deal, you'll have terrible customer service experience. Your car will NOT be fixed on time or maybe even correctly. Don't do it to yourself. Go get a BMW or something, or at least go to another Audi dealer. But not Paramus, it's the same company as this. read more

Audi Upper Saddle River - A Jack Daniels Motors Company - Average look of the shop on a daily basis - Car Dealers Near Me - Upper Saddle River, New Jersey

they are the worst. They have tried to scam us more than once on being told of work needed for the car and charging way more than other places. read more

I continue to have bad experiences with JDA in Upper Sadle River. It seems my last post was lost so I'll do it again. I purchased a new 2019 S5 in 2020 and got a tire and rim plan at that time. I brought the car in about a month ago and asked to fix a scratch on the rim. A week later i returned and drove the car out of the dealership. Within 400 yards the car lit all warning lights on the dash board. I was afraid so i pulled over and called them. They told me to call a tow truck rather than just coming to pick me up 400 yards away. I have no time to wait for tow trucks so i drove back slowly not knowing what to expect. Turns out they put the tire and rim from another model car on my car so the computer errored. No QA. no apology other than to say it will not happen again. Even though i originally left the car for a week it took them another week to fix it. Move to xmas 2020 I got a flat tire, suspiciously in the same place they partially fixed my rim last visit. The dealership was back ordered so it took them 2 weeks to get me a tire! They furnished a loaner right away. Not their fault. My service advisor Is excellent! I called a few times during the time they had the car since they do not initiate updates. My service advisor said she never received a message i called. This speaks to poor communication at the dealer side! After 2 weeks i picked up my car to find the tire they replaced, with all my rims terribly dirty. The tire that was replaced had grease all over it. The rim is blemished. Seems they have no QA or pride in their work. I met Marcos, their new service manager who was understanding and said he would fix everything. We'll see. I will call him today for him to fix the rim dirt. read more

Audi Upper Saddle River - A Jack Daniels Motors Company - Greasy blemished rim. - Car Dealers Near Me - Upper Saddle River, New Jersey

I leased a brand new 2023 Audi Q3 and have issues with with such as malfunction steer I was able to pull over the car More and more messages of malfunctioning messages appeared I called service department advise to call Audi towing company to have the car towed . I explained that is fine however, I need a loaner and can A loaner be dropped off to me. I was informed that I should just take a ride in the tow truck driver. I stated I am not comfortable doing so . How can Audi assist me as this is the only car I have besides being told to get a ride up to upper saddle River with a tow truck driver . This is brand new car and I shouldn't have these issues I called to speak to Lexie the Service Department manager the receptionist put me in hold comes back on the phone she is busy with a client. I am not happy with Audi I Wouldn't recommend the SUV if this is how Audi takes care of there customer. . read more

I have not only leased but also just purchased a vehicle from Jack Daniels. Will and Justin were fantastic to work with. They made the experience easy and dare I say fun. They take the mystery out of buying a car and are trustworthy and fair. read more

Did 50k service. Here are the negatives and positives. Negatives: Although it was supposed to be 50k svcs, they simply only do an oil change and don't do anything else listed on the 50k to-do items. Yet, the svc rep is bold enough to try to sell me other services. - I had the appointment yet waited longer than 2 hours past promised time while all the other customers who showed up after me are all done and left. Remember I was there for 50k they only did a mere oil change so don't even try so other customers had quicker services. Sure tire air fill-ups for all of them right? - all are so overpriced compared to other Audi dealers in the area. Well, read below if this higher cost is justified. - This was by far a cheap and rundown Audi dealer in my lifetime across multi states. If this is what Audi dealers are in NJ, thank you but no. Thanks to Jack Daniel's, good by Audi. No more. Positive: Met a new representative (not mine I worked with who I would never go back to) who just started seems like someone I would work with but based on the problems above I would not buy and deal with this dealership. read more

Literately the worst customer service experienced. My car has been sitting there for 3 days (just sitting as they haven't even given me the diagnostic), I have been told 6 times that I will be getting a call back and never did. The one guy Wesley told me that my car will be ready in a week without me having agreed to anything, then he told me he confused me with another customer, so they didn't even know who I was. I asked to speak with the manager and of course, he didn't answer. At this point I just want my car back and I will go somewhere else, this place is ridiculous and these employees don't give a crap about their customers. read more

Hector was quick and wonderful, but the female front staff is very obnoxious and unprofessional, talking about how beautiful they are (they were really the opposite, unfortunately), and making fun of other customers while saying "we are so mean!" all while looking like overaged women with a lot of mileage. For an Audi dealership selling the idea of luxury, having women of this class talking about how attractive they are and how unattractive the customers are- who are actually able to afford the cars (and not have to wear hilariously fake eyelashes and sit behind the counter for what's likely minimum wage)- this is very unbecoming. read more

This review is for the FairLawn Jack Daniels! Apologies!!As you can see I am a huge Yelper therefore I trust my fellow Yelpers, especially elites as myself. I was very, very weary and doubtful about this business location. First because of VWs known former issues and secondly due to the abundant amount of negative yelp reviews! I am giving 4 stars NOW but it has only been 1 week since Ive had my new vehicle. I promise to follow up in a few months and so on. Despite my doubts and fears I took a risk and signed off on a vehicle. In all honesty, my salesperson was really great. He was patient, kind, seemed to be understanding and if it weren't for him we may not gone elsewhere. My stars are only due to my experience with David my salesperson. I cannot speak for the service department. i would like to add as well that when I met with the finance manager he too was patient, kind, pleasant and not pushy. read more

this dealership is a zero. my son called this morning and made an appt for a used tiguan. we travelled 1.5 hours and when we arrived, on time, actually early, Will told us that someone is taking it and soon thereafter, we were told it was sold. then as we were pulling out of the parking lot, they said its not sold. my son went into the dealership and they wanted us to wait. maybe it wasn't signed yet and they wanted a back up for the sale. the game playing here is rediculous.. no way we're wasting any more time....crappiest experience i have ever had at a dealership! read more

I bought a brand new 2022 Q3 and the issues that the car been having is unbelievable the car only has 13k miles on it and I needed to buy new tires, alignment, and balance and the car was there for a week. Not the mention I attended multiple recalls about the MMI screen. Also, the screen was turning off and on and I told the manager of services and he checked it out turns out that the car had burned cables that caused it to turn off and on. 2 months go by me thinking the issue is fixed, then I turn on my car on and the SOS emergency light was on and the MMI screen wasn't turning on at all. So I proceed to call the dealership and explained my situation and the manager laughed at like I was joke and I was very disrespected by it. I'm just very disappointed in Audi and the car I bought. read more

Audi Upper Saddle River - A Jack Daniels Motors Company - Car Dealers Near Me - Upper Saddle River, New Jersey

NEGATIVE STARS!!!!!!!!! Absolutely worst experience!!!!! Terrible service!!!!!! Completely unorganized and extremely unhelpful!!!!!! I bought my car from here back in 2020 as basically new (18,000 miles on it). I brought my car in for a "quick system update" and was told it would be ready that day. When I went to pick up my car, it took them over 30 minutes to look for my keys. The mechanic returned without them and stated that my car was not ready for pickup yet even though I received 2 voicemails stating otherwise. It has been a MONTH and they have not provided me any updates regarding their reasoning for the delay or status of my vehicle. My "service coordinator" fails to return my phone calls or is "absent". They have failed to accommodate me in any way, and have left me without a car for the duration. read more

We were shopping around for Audi Q8. We happened to be in the Area and got in to see their prices and inventory. They happened to have the car, and the manager reassured us that they don't charge Market Adjustment Price, which is great saving. I know not every dealership charges that, but many do. So we decided to finance a car there if out of the door price and monthly payments would be good. Danielle, sale rep, was helping us, she was polite but super super pushy, preparing all sales paper, without us even agreeing to buy, as we didn't even know the total price and monthly payments. They made us sign the buy out papers in order to get the final price on the car, never had that before, they also ran out credit score for financing, which we also didn't expect as we didn't even agree on buying the car there. It's quite understandable that you want to make sure that you are getting a good deal and only after they should run the credit score and sign the papers. So they got us the buy out papers, where there was a very strange charge over $2,1700 for Contract agreement. They failed to explain what it was. It wasn't document preparation, as it was a separate charge for it. Then the guy from Finance came out and was trying to sell us a " very good deal" with humongous monthly payment. The highest proposal than any other dealerships we went to, much higher. We left saying that we have to decide. Mean while looking for other options and other places. Daniel kept emailing and sending texts. Whereas I replied to them and she didn't reply to my texts. Then she called my husband , he asked her again about that Contract agreement fee, again she didn't explained what it was. We offered a higher down payment so the monthly payments would be lower, And the manager said that they would not agree to that. I was shocked - it shouldn't matter how much we put down , that's insane. Of course they wanted their terms. And then all of a sudden, Daniele said that the car is sold, right then during phone conversation. That's a big LIE!!! We got a car from another dealership, with no Market Adjustment price, No contract agreement fee, with higher down payment and much, much lower monthly payments than in Jack Daniels Audi. read more

After opening a case with Audi North America I was told that the dealership was not interested in replacing the damaged rims or even repairing them at this point because I wrote this review. Audi is a luxury brand and it is surprising and unfortunate that they allow their dealerships to use such daunting tactics. The lack of care is insulting, and the inability to resolve the matter is alarming! read more

Imagine having to sell your Audi only 5 months after owning it because of the horrific service at the dealership. Multiple trips to get the same issue fixed. Having to get management involved just so that it can get fixed. A car that only had 11k miles needed an entire suspension replacement. Halfass work done every time. Literally have found pieces of wiring left in the car, panels not properly sealed, just a mess. For my first Audi they really made sure that I would never want another one again especially from this dealership. PLEASE STAY AWAY I CANNOT STRESS IT ENOUGH. I literally had to sell my car that I just bought so I can rid myself of this dealership and car brand. read more

Bought a car and after filling out all the paperwork we were then told there was only 1 key! Huh! Everyone needs 2 keys. Called our salesman Matt and he never called back - twice. It's 12/4 we bought the car on 9/31! Still no key even though we were promised a key on 11/14. Absolutely unacceptable. Do yourself a favor and go to another dealership. read more

I would like to start off by saying I had an amazing sales experience at Jack Daniels Audi in Upper Saddle River. I leased my vehicle in October 2021. However I am not happy about receiving a phone call marked "potential spam" at 8:00 am yesterday morning. The caller said that he was calling from JD Audi and his records indicate that I am due for service. I advised him that I have had vehicle for less than 3 months and it has less than 2,000 miles. It's not due for service until October 2022. He continued to ask to make a future appoint for June or July. He was less than professional. He finally acknowledged that he was calling from a firm hired by Jack Daniels Audi. What was the purpose of getting the My Audi app to schedule appointments and receive service notifications? I am actually very surprised that Jack Daniels Audi would hire a company to represent them like this. read more

I watched all of mr horn's testimony last night. Awful, unbelievable are two words that come to mind. I outright own my 2012 a3 tdi, I had also owned the q7 tdi that I recently traded in. Your companies request for patience is ludicrous. I am concerned that on my long daily drives with lots of hills that I am indeed spewing 40x the allowable emission. I want to return my car - I am willing to trade it in for another Audi. I have been a loyal customer and bought 2 diesel audi's at significant increase in expense to me for the purpose of them being green and efficient. Your request for patience is comical. I wrote a post on the Facebook page of my local Audi dealer that was not inappropriately worded or inaccurate - I did not have them or you contacted by a lawyer, although that's quite possible. One week after my post on jack daniel audi's Facebook site I looked back and saw that the review I gave (with a generous 3 star rating - because there are some good people there) was deleted. My post was deleted. Is that how you value your customers feedback? I previously did not comment that I traded in my q7 diesel because it had perpetual electrical issues that drained the battery inexplicably and then would prevent the car from starting at the most in-opportune times. Like when you had to get to work or when it was pouring rain with our newborn going to the doctor, I did not comment on how the explanations for the electrical issues were far from re-assuring as to the long term reliability of this car. So I went to trade it in - as unpredictable, expensive electrical fixes was not something I wanted to have in my life while using this car to get my family where we needed to go. I did not comment (as hard as it was not to) on how when I brought the q7 to trade in to bmw they offered me 30k for it, but then while shopping around and trying to show my loyalty to both the brand and dealer the next day jack Daniels offered me only 24k for the same car, all while looking at me in the face and saying thanks for be a loyal customer. Boy did your sales agents jaw drop when I told him bmw was willing to give me 30k on the day before. He went and found a way to match that with other incentives not initially offered. Very crooked. That was ridiculously upsetting. But I chose not to post that. That's right my Audi dealer offered me 6k less for the car then did bmw and Volvo on the same day. So much for your bs loyalty program. I also did not comment about the tire and rim insurance warranty that you so aggressively up-sell in your business office is a total rip off. It has so many hidden loopholes that will ever prevent real payout. After hearing the testimony last night and reading endless articles on the deception and the marketing and up charging surrounding this deception I feel awful. I want out of my a3 diesel and your companies request for patience and to ask me to continue spewing out 40x the emissions on my long, up and down commute is laughable and upsetting. Your solution to retrofit with a adblue tank won't work, is not feasible and is impractical. Your lies are many here and ultimately you have to suck it up and make it right. Buy back my car and reward my loyalty appropriately or I will post this everywhere I can and either independently sue or join one of the many class actions. Your request for patience is again laughable and hiding behind the epa's statement that the cars safe to drive is a joke. Make it right and then you can delete this post from your page (insane that you did that already). read more

Customer service is deplorable! In my opinion this dealership is unprofessional, immoral, and deceptive. They have zero integrity and their practices are unfair. They sell used cars that break down in less than 3 weeks from purchase. They are basically mechanically totaled cars that CANNOT BE REPAIRED. Cars with extensive water damage that cannot be detected with a pre purchase inspection!! They do not take any ownership for the problem and suggest the consumer total the car through their insurance. Stay as far away as possible. I would travel at least 60 miles out of this area to avoid buying a car from Jack Daniels Audi, Saddle River, NJ read more

I promised a review months ago! And now I finally have the time to really just say what an experience!!! They were so patient with me and they really just walked me through everything until I felt comfortable! I just feel so happy to know they helped my friend. She got her mom a new BMW something she always wanted to do!!! I just want everyone to go to this dealer you won't regret it! We ate pizza had some water felt at home! Thank yoj read more

My husband is the proud owner of a beautiful 2017 Alfa Romeo Giulia thanks to jack Daniels Audi . We live in New York and work full time so I spoke to Genesis who made it easy for us to put a hold on the vehicle until we could make the trip to Jersey. The day I went in to test drive the vehicle was already waiting outside and the sales girl Kirsy was very attentive on the vehicle presentation. It was an overall smooth experience with Jack Daniels and the finance manager Matt was excellent with the great approval he got for my husband. We will definitely be working with them again in the future. read more

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I was interested in a car I saw online. I contacted them through the web and received a call and text from Danielle. She was extremely nice and courteous. We went back and forth all day and I called my bank and got a 19000$ loan, the car was roughly 18495$. The first thing that turned me off is that she said " so you are going to bring a 20k check and the rest you will put on your credit cards" no I will not use a credit card. From that point I knew they were a shady group. They she tells me they don't accept and checks other than a cashiers check. I call my bank and they state it will be a bank check not a cashiers so I let her know and she said ok great I will write up the purchase order. I thought is was cashiers checks only, LIAR! Then she texts and says someone else had reserved the car and she's sorry. I felt it was a lie and trying to get me in a fake bidding war. I didn't bite. Then later in the day she texts me saying that her boss is fighting with the guy now and it looks like I can have the car lol. So the next day I look on the site again and see the car price was raised 1500$ and she tells me they did work on it. That was a lie I'm sure. So I call and spoke to her and she hung up on me and I called back to speak to the manager and was even more rude. This place is a typical dealership that should be on rt 46 in little ferry because they are scammers. Stay far away from Jack Daniels. read more

BUY A CAR from SPIRO Milliaressis - 201-796-8500 X1107, the service is excellent and the employees are even better!!! I was searching for a CPO Audi and was in NYC, so I reached out to many of the local dealerships. I had to call John (the Internet manager) twice, and he then connected me with Spiro. The car I was looking at on the web was SOLD, but he found another that met my requirements while I was on the phone, and told me he wanted to sell it tonight. I had heard that from many other dealerships and thought this was BS also, but it was not. We worked together to get to a fair price (Spiro started high and I started low) and let me know he had to get it approved. He did and called me right back, and made arrangements to pick me up at the subway stop by the George Washington Bridge. (I bought the car at the FairLawn, NJ location) He drove me to the dealership, and showed me the car (there were probably 5 guys working on detailing it). It was clean, in good condition, and looked great. I test drove it, he showed me how everything worked, completed the paperwork, and I drove it back to Chicago. I really enjoyed spending time with Spiro, as I said he was fair and knowledgeable. He is also a funny person. Everyone I worked with at the dealership was GREAT, and I only wish I lived near by because I would definitely go here for service. Well done!!! read more

Called for a service app't, they never called back to schedule. Last service visit was a nightmare, maybe Jack Daniels should stay with its' whiskey line. read more

Awful, awful experience with this dealership -- review your purchase agreement with a magnifying glass To start the sales rep couldn't answer a single question about the vehicle that I test drove. A direct quote from my test drive "I don't know anything about cars but I know how to sell them".... great. I had done enough research on the car prior to coming in that I ultimately purchased it regardless as the price seemed ok based on specs. I was buying the car without financing but still got the typical used car dealer strong arm about financing with them which I declined. Likewise they pushed an extended warranty pretty hard which I declined. I was also offered (AND DECLINED) an additional service of "window registration etching" supposedly to prevent theft? Complete nonsense. I realized after the fact that it was indeed added to my bill anyways, in small font (for $200) -- You have to actively check a box that says "decline" otherwise they default to you wanting it because they need to make money. There was no "accept" or "agree" option, just a small box that says decline buried in the pile of paperwork they pass you page by page when you buy. The fun doesn't stop -- The real reason for my review: I paid Audi USR a 493$ "Document fee" & a $140 Registration/Title fee only for them to pull a former address from the DMV system (one that I never provided them) and used that for my title and registration. I contacted them several months after purchase as I had still not received a title like I was promised only to discover the reason for the delay. Yep, they mailed my title to a former address and it was thrown out. This resulted in me having to drive 5 hours back to NJ from out of state and pay even more to have the DMV issue me a duplicate title. Typical run-around when I asked for the document/title/duplicate title and scam "glass etching" fees I discovered to be refunded. Avoid this sleazy place like the plague. read more

Brought my car in for a weird noise and the repairs needed were insane. Asked about trading it in and Luis was extremely helpful. Ended up trading in for a newer Q5 and had a great experience. Luis took the time to explain and show us all the features of the car. Best experience buying a car EVER! This is our 10th car purchased and we will return to buy another Audi from this dealership! read more

This dealership is the worst not helpful at all I've been driving A8 for years and this new staff is the worst staff I've ever seen not helpful but constantly trying to sell customers things that they don't need this location won't be in business long I'm going to switch my car to another dealership or a different make definitely not another audi a8 read more

STAY AWAY!!! Very bad experience. Negotiated a pre-owned A3 and was intentionally mis-informed ..... by the saleswoman that all was in order for me to pick up vehicle the following morning. After rearranging/scrambling my busy work schedule only to find out that the very busy Finance Manager had yet to process anything. My issue was that she LIED to me not the busy Finance Manager. I have excellent Tier 1 credit yet offered a horrible rate (6%) which, by some miracle, was reduced by about 1.5%, in an effort to finalize the sale. The two Sales Managers were curt and abrupt with no customer service abilities. JACK DANIELS AUDI PERSONIFIES THE NEGATIVE STEREO TYPE OF A SEEDY CAR DEALERSHIP. Keep shopping, you have options. read more

A week after purchasing my car, the key is constantly not recognized by the vehicle. They do nothing about it except say "I bought a used car". The used car that only came with 1 key. The new key should have been available and programmed before I ever took the car home. Instead everything is our fault not theirs. What an absolute joke. I will never purchase from here again. To have these issues a week after taking the car is a disgrace. Either the remote is faulty or the battery was dead, either way neither was checked and one way or another it should have been before the car was ever released. read more

I took my Audi in for an oil change and low and behold, I suddenly need $1200.00 worth of service. I supposedly had a leak but I never knew I had a leak - no warning light, no fluids on my driveway. They said it was not covered under warranty but I had an extended warranty as my car is 4 years old. No - not covered. If it were not for the sales department at this dealership - I would not know anything about what was doing with my car 4 days later. The sales staff is stellar! So helpful, but the repair staff! They refused to return my calls or even tell me what was going on! What??? I bought several cars from this dealership and I have NEVER experienced such behavior. Did they do something to the car while changing the oil? I do not know. FINALLY they call me after several calls and pleading with the receptionist to have them call me. As it turns out my warranty does cover this repair but OMG - what I went through was very unprofessional to say the least. read more

I had an appointment to purchase a car coming off lease this Saturday. Fees were agreed upon and discussed prior to my arrival. To my surprise, a new fee (security inspection) suddenly reared its ugly head when I arrived and the salesperson spoke to her manager. This fee was higher than all other fees discussed previously. I decided to purchase the car directly from the leasing company because the fees imposed by this dealership are absurd. read more

This place is terrible! My fiancée and I walked in looking to lease two Audis and not one person acknowledged us. We were walking around for 15 minutes and not one person could say hello. Tons of sales people being lazy and doing nothing. They must have thought we didn't have money or something. As two successful physicians we went to Audi in Paramus and got wonderful customer service and a great deal on our new Audis. Don't go here!! read more

Those guys are clowns I took my appointment for my Audi services via the website with a loan of car for the day for going to work. Confirmation in calls the day before than my loan car was ready. Finally No cars available. They charged me 1000$ for change 2 filters and oils and of course some checkpoints. 6h of MO and they called me 3h after my car was ready. We have to pay for 4 secretaries and even more suits doing what?? JOKES NEVER AGAIN read more

Every time you return the loaner car they will charge you an insane amount for used fuel. Their "system" determines how much fuel should be in the car at the time of return. So say you used up fuel to drive roughly 10miles, the system determines atleast 2+ gallons of gas and charges you for that. Seems like the mileage on loaner cars is really poor or are they saying Audi mileage is terrible! read more

I only wish I could give 0 stars . The most unpleasant experience I have ever had with trying to purchase a car . From salesman to manager . Horrible read more

Stay away from this dealership at all costs! I agreed to place a custom build order with Yusairi Peralta and put down a refundable deposit. When I asked to include in the order form that the deposit was refundable, she refused and said that there was no deal anymore. I should have stayed away from this dealership based on the terrible reviews! read more

This is a 5 star service review only. (did not buy the car here) they did a recall and treated me like a king.

My sales person CC was sugary sweet calling me on the phone emailing me with just friendly reminders. The problem was he tried to hard and manipulated numbers to try to get me to buy a car. I wanted an Audi A3 premium plus and I was specific he quoted me numbers which I thought was too high. He tried a bait and switch me for an audi premium with the convenience package. I told him I didn't ask you for that and don't call me or email me anymore I wound up buying an Audi A3 from Meadowlands Audi and am quite happy with the sales person and everything. Excuse the spelling I can spell but Siri can't read more

I am leasing my 2nd Q5 with Jack Daniels Saddle River. My first experience was with Cole, who was fabulous! My second lease, unfortunately, was during Covid and I was told Cole was no longer there. I dealt with Keith, the GM. Definitely not the experience I had with Cole! - Waiting 6+ weeks for them to still pay off the balance of my previous lease - They ran through an EZ Pass when delivering my car and I received a $50 ticket, still waiting for a call back from Audi SR after I asked them to pay the ticket - Had to service the car after one week so made an appointment with service, they never showed up to get the car, said they'd come first thing next morning. Waited another day, they finally showed up that evening. No call. - Car was dirty when delivered back to me after service Called Keith to tell him about all the above, not even an "I'm sorry" Will definitely not be going back for my 3rd car :( read more