Jay was extremely knowledgeable and friendly. Did not feel pressure or overwhelmed. Everything was…read moreexplained crystal clear. A++ P.S. GO FOR THE GAP INSURANCE

buyer beware. this…read moredealership is just your typic sketchy used car lot. if you ask for any details of the condition of the vehicle or accident history, conveniently they say the vehicle sold... as not to answer anything. but then they'll suggest looking at their other inventory....... which still has the vehicle you inquired about listed as available.... longer than it should be if it actually sold. so.... if you're going to claim a vehicle is sold, then removed it from your website, or change its title to sold. because if you don't, then what point is there in paying any attention to the rest of your inventory, which likely will be a waste of the customers time. i think this is one of those bait and switch "dealerships" that just leave vehicles up as available just to gain more attention and hope you settle for whatever they actually have left over on the lot. just wildly frustrating times, as old as the internet, why there aren't more genuine sales people with integrity who actually just want to make good sales and relationships.

Can not get in touch with the owner And I paid him to tag and title my car for me. paid for it and…read moreall now my tags expire in two days and no one is answering the phones. It seems they are playing a game. Does anyone know what I can do?

Owner is a very honest person. He goes above and beyond. You want a quality, pre-owned car? Get in…read moretouch with Hawthorne Auto Sales, LLC!

This dealership has shown a complete lack of morals and ethics. I was sold a vehicle with multiple…read moreknown (to them) issues, and when those problems immediately surfaced, I was essentially told "too bad." I am a single mother and specifically needed a reliable vehicle. Instead, I experienced what I believe to be predatory sales practices. I was told it was my fault for not purchasing a more expensive vehicle--something I clearly stated I could not afford. That statement alone is inappropriate and predatory, especially when used to deflect responsibility for selling a defective car. Here is the timeline of issues: * Day of purchase: The key was already broken. I was told it would not affect the functionality of the vehicle. That was false. * The very next day: The car failed to recognize the key, locked itself, and left me unable to move the vehicle. * The following day: The battery had to be replaced. * Now: I am currently stranded 30 minutes from home with the car displaying engine issues. When I contacted Oscar, his response was to send me a picture of the warranty he aggressively pushed during the sale. That response strongly suggests he was aware of existing issues with the vehicle and prioritized protecting the dealership rather than selling a safe, functioning car. I have purchased several cars over the past 20 years so I'm aware about what this process entails and have never in my life dealt with this kind of attitude from a dealership. Selling a vehicle in this condition--especially to a single parent who clearly expressed financial and reliability concerns--is unacceptable. This experience has caused unnecessary stress, financial strain, and safety concerns. I would strongly caution others against doing business with this dealership. Updated 2-4-2026 I am updating my previous review because my experience with this dealership has continued to get worse. After I posted my original Google review, the dealership finally responded to my texts about the several issues with the vehicle. Prior to that review, those same problems were dismissed and ignored. They took 2 weeks to come and pick up the car to fix it. I was then pressured to remove my review and assured the car was fixed and safe to drive. When I received the vehicle back, it had new problems and is now undriveable. I attempted to resolve this through the warranty and was informed the vehicle requires approximately $4,000 in repairs that are not covered. These are significant mechanical issues, not cosmetic concerns. Mind you.. I spent almost 1k in Ubers and triple A and jumps and everuthing else I had to do to get home safety everytime the car decided to break down... oh and during a snow storm. Throughout this entire process, I was treated in an abrasive, dismissive, and condescending manner, treating me like I am an idiot simply because I am a female. The communication was so unproductive that I had to involve my brother in order to be taken seriously at all. I contacted my bank, and they reviewed the situation and immediately agreed to cancel the deal due to the condition of the vehicle, without hesitation. I let Oscar know this information and initially, the dealership stated they would place me into another car, but they later rescinded that offer, leaving me with an undriveable vehicle and thousands of dollars in repairs. This experience has been exhausting and unacceptable. I do not recommend purchasing a vehicle from this dealership.

cuidado venden carros con problemas compramos un carro del 2014 y al día siguiente prendió la luz…read moredel cheque engine y me comuniqué con el vendedor y me mandó a dos talleres diferentes para ese problema y lo único que hice el mecánico de apagar las luz y volvió la luz a prender y ahora me dicen que ya no se hacen responsables por ya pasó el mes de garantía que ellos dan ahora me toca yo resolver ese problema cuida no compren carro en este Diler

I had a great experience at Adams Auto Group! I came in with a price point and they were able to do…read morebetter than I could've ever imagined. I walked away with a beautiful luxury car that I always wanted and was able to leave the lot with keys in hand- same day! The customer service was exceptional, Mo handled all efforts diligently and I wouldn't recommend anyone else to handle my business for any used cars in the future. Get it right get it right get it tight

avoid! took a vw car for a test drive but not far enough. felt good till i paid, brought home and…read moretried to have it inspected. engine needed replacement. warrantee was phony. tried to get money back. forget it. had lojack disconnected because i suspected they would track car and steal it. only was able to donate car to charity and bought another car from good dealer. adams should be shut down.

I contacted the dealer via car gurus. I advised I wanted to come look at a minivan, but I was…read moreseveral hours away. I had asked them to confirm the power doors and engine fan worked. I also asked for undercarriage pictures. They told me they will ensure with the manager that all the power doors and fan work and set me up an appt time. They did send me some undercarriage pictures before going. They were dark but what I could tell it was alright. I drove 3 hours to get down there and neither power door worked except manually. The the dvd player has buttons missing making it hard to operate. The rear seats wouldn't lock right, the one release for the middle seat was broken. I asked to take another for a ride as well. Again the sliding doors would only work manually. The cables were broken. When I brought this up I was told " it's an easy fix". But I know it's it and that's why they didn't fix it and mentioned this. I made an offer on the vehicle which would account for the items I found wrong and they wouldn't budge. They also advised, after asking, if there were additional fees and they said no. When they drew up the paper there was a near $800 title, registration, and documentation fee on there. I'm from out of state and those fees should be paid to my state. So I felt lied to that they said they would ensure the doors worked, there were no additional fees. I feel they thought if I took the three hours to drive there,I wouldn't leave empty handed. But I did. I told them my total budget allotted including taxes and kept trying to push different methods of me paying the difference such as they will pay and I just pay them. Nope. I told them several times I only have X amount. I offered what I felt was fair (about $1500 less). Nice people but bad practices. (The 2 stars is for their accomodations of showing me the second vehicle.)

Gave one star and thats too much, they are scam artists, advertising cars that are in perfect…read morecondition and are actually not, sell you metal box that is worthless, sold me a car with bad alternator, bad transmission and bad brakes, and claim that once I left the dealership they are not responsible to the car, never send me the title , so I could never register the car. Don't buy car from there , it's all cars from trading and repo auctions.

I brought one a car from M&P over a decade ago and while they are good for fist time buyers who…read morehave shoddy credit, the experience won't come without some caveats. They will get you a loan but it might likely be predatory. Pay on time for a year then refi w/a reputable financial institution. Good luck!

I leased a Lexus truck unfortunately i was taken back into custody so i informed M&P autos i will…read morebe a week late on my first payment. They claimed they understood but wanted me to park my truck at their dealership claiming because the car wasn't registered. I literally just received the registration in the mail and was given 2 weeks to register it as you would know i had temp tags. Long story short i traded in my C300 2016 Mercedes Benz as apart of my down payment in which the transmission was going. I was told i had three options to either receive a check for the difference in the damages M&P Auto fixed on the C300 or i could pay the Repo tab as well as the first car payment including remainder of down payment, or i could pay 4,200 for them to release my C300 2016 to me fixed. "Boy" was that a lie! they held my car for 47 days until i was released i brought another gentlemen with me so they could find out excatly the break down of the repairs that were done as well as to why i am paying 4200 for a car i own out right. i was screamed at by the owner and the guy who sold me the lexus truck to begin with. Treated completely disrespectfully. NOT the same treatment that i received when initially meeting the owner Muhamad and the sales guy Eric. I choose to leave and not go back and forth i was then sent a text that i would be charged now everyday that my car is on their lot waiting on my decision out of my three options. i NO longer wanted any parts of their vehicles, so i paid 4200 with no explanation on what was fixed nor a print out nor a legit receipt. i have pictures of Water in my trunk upon getting my car returned they even "claim" they forgot to give me my title back" the AC wasnt working once i got my car either. When i gave them my C300 the only issue was my transmission my sunroom was jammed and my driver seat had a rip. Once returned AC didnt work Water was in my trunk like under where the spare tired would be. I still have NO idea what i paid 4200 for. The customer service is horrible the way their sales is ran is uncanny. HORRIBLE EXPERIENCE

Found a vehicle that I liked on their website. called the…read moreoffice to check if the vehicle is still available a gentleman name Mark answered very politely & gave me all details about it. went the following day & was greeted by him & his associate Bob. they were both wonderful. took a test drive & was able to work out a fair deal with them. i highly recommend Import Auto Sales.

if I could give 0 stars I would, couldnt find a car i wanted so instead of trying to find something…read moreelse they told me I couldn't get my money back and left with no car a bunch of scammer and they got in my face making me leave without my money, worse experience and service ever they are no good

Joe does amazing work. He was super fast in fixing my car; it looks better than ever. Thank you Joe!read more

Joseph was amazing he was super fast and efficient with helping me get a new bumper done and also a…read morecracked headlight. The turn around time was quick and the work was amazing. i will definitely use him for any and everything car related

I'm not one to write unnecessary reviews but let me tell you these people are weird and rude…read more Correct me if I'm wrong but doesn't your down payment go directly to your financing? Why am I being told the downpayment is worked out between I and the dealer and the car note is separate? Let's not even get into the text conversations that were full or condescension because I asked for CLARIFICATION about that. I have the screenshots, Felix! This will not be the only place I share this review. If you had a great experience, I am happy for you, but I refused to drive an hour to someone who says "The car note is between you and the bank. me and you will have own arrangement to help you out. if need be" What does that even mean? THAT is what I was trying to get clarification on, why am I paying YOU the downpayment and not the bank? Nevertheless, let's just say I read that, thanked him and said I think I'm going to go somewhere else. And boy was that a trigger! Full Conversation below: Me: I did express to whomever I was speaking with at the time that I was unable to meet the $2500. I was told 1k would be find and a payment arrangement would be worked out. I wanted clarification about it and was told to come in and see what could be done for me. That type of uncertainly is unsettling for me. I live an hour away. I am very transparent about what I can afford to do. I just would like clarification on this "payment arrangement" Felix (the Dealer): What wasn't transparent? We told you everything to which you agreed and said you will come Saturday and made an appointment. What's the confusion? Me: I just asked for clarification on the "payment arrangement" that's all. Me: I asked if it would be [separate] from the care note, that was the only question I had. *At this point I noticed his attitude and was immediately like forget it* Felix (the Dealer): the car note is between you and the bank. me and you will have our own arrangement to help you out. if need be. Me: I think I'll be going somewhere else. Thank you Felix (the Dealer): Because I answered your question? That makes sense lol Me: No, because of your tone. Thank you for your professionalism and time. Felix (the Dealer): I didn't know that texts show tone LOL Felix (the Dealer): So, like I said the care note is between you and the bank. Whatever down payment you put and what you need is between you and the dealership. I don't know what was so hard to understand or why you took offense. You were giddy with excitement on the phone when I said the same thing. What's the confusion? Me: As I explained above, I simply asked for clarification and explained my reasons why. Your response was with sarcasm and patronization. I will go somewhere else. And again, thank you for your professionalism and time. Felix (the Dealer): I answered directly the same exact way I answered you on the phone. It seems you are playing games or waiting time, which is fine but dont disrespect my time. I didn't know people could reason sarcasm via a text lol, don't assume what you don't [hear]. Have the day you deserve. Me: Thank you Felix (the Dealer): It was my absolute pleasure

Quality and knowledge service for auto repairs and specialist in Volvos. The service clerk is very…read moreaccomindating and friendly. My future car needs will be done there.

I had a really great experience dealing with Mike. He is very friendly and professional. Charges…read moreare little high.