This dealership has shown a complete lack of morals and ethics. I was sold a vehicle with multiple known (to them) issues, and when those problems immediately surfaced, I was essentially told "too bad."
I am a single mother and specifically needed a reliable vehicle. Instead, I experienced what I believe to be predatory sales practices. I was told it was my fault for not purchasing a more expensive vehicle--something I clearly stated I could not afford. That statement alone is inappropriate and predatory, especially when used to deflect responsibility for selling a defective car.
Here is the timeline of issues:
* Day of purchase: The key was already broken. I was told it would not affect the functionality of the vehicle. That was false.
* The very next day: The car failed to recognize the key, locked itself, and left me unable to move the vehicle.
* The following day: The battery had to be replaced.
* Now: I am currently stranded 30 minutes from home with the car displaying engine issues.
When I contacted Oscar, his response was to send me a picture of the warranty he aggressively pushed during the sale. That response strongly suggests he was aware of existing issues with the vehicle and prioritized protecting the dealership rather than selling a safe, functioning car.
I have purchased several cars over the past 20 years so I'm aware about what this process entails and have never in my life dealt with this kind of attitude from a dealership.
Selling a vehicle in this condition--especially to a single parent who clearly expressed financial and reliability concerns--is unacceptable. This experience has caused unnecessary stress, financial strain, and safety concerns. I would strongly caution others against doing business with this dealership.
Updated 2-4-2026
I am updating my previous review because my experience with this dealership has continued to get worse.
After I posted my original Google review, the dealership finally responded to my texts about the several issues with the vehicle. Prior to that review, those same problems were dismissed and ignored. They took 2 weeks to come and pick up the car to fix it. I was then pressured to remove my review and assured the car was fixed and safe to drive.
When I received the vehicle back, it had new problems and is now undriveable.
I attempted to resolve this through the warranty and was informed the vehicle requires approximately $4,000 in repairs that are not covered. These are significant mechanical issues, not cosmetic concerns.
Mind you.. I spent almost 1k in Ubers and triple A and jumps and everuthing else I had to do to get home safety everytime the car decided to break down... oh and during a snow storm.
Throughout this entire process, I was treated in an abrasive, dismissive, and condescending manner, treating me like I am an idiot simply because I am a female. The communication was so unproductive that I had to involve my brother in order to be taken seriously at all.
I contacted my bank, and they reviewed the situation and immediately agreed to cancel the deal due to the condition of the vehicle, without hesitation. I let Oscar know this information and initially, the dealership stated they would place me into another car, but they later rescinded that offer, leaving me with an undriveable vehicle and thousands of dollars in repairs.
This experience has been exhausting and unacceptable. I do not recommend purchasing a vehicle from this dealership. read more