I had a great experience at Adams Auto Group! I came in with a price point and they were able to do better than I could've ever imagined. I walked away with a beautiful luxury car that I always wanted and was able to leave the lot with keys in hand- same day! The customer service was exceptional, Mo handled all efforts diligently and I wouldn't recommend anyone else to handle my business for any used cars in the future. Get it right get it right get it tight read more

avoid! took a vw car for a test drive but not far enough. felt good till i paid, brought home and tried to have it inspected. engine needed replacement. warrantee was phony. tried to get money back. forget it. had lojack disconnected because i suspected they would track car and steal it. only was able to donate car to charity and bought another car from good dealer. adams should be shut down. read more

Drove 60 miles to Adam's Auto group in Little Ferry, NJ to see a 2018 Land Rover Discover I planned to buy my daughter. Didn't call before coming, which was an issue because the car was not at that location but at their other facility in Paterson, NJ 20 mins away. I should have gone back home but I kept on course. Once there, George greeted me and let me check out the car.The sales sticker was in the window for $16,789 which is what was listed on CarGurus. There were multiple scratches around the car and a 3-4 inch deep scratch with a dent on the roof that he claimed was likely due to a tree falling on it. The inner cover to the rear hatch was detached as well so He quickly explained that the car was about to be serviced and said it wasn't ready to be sold. I asked why was it being advertised and he said the deal could still be done but the car had to be repaired first. I asked if the price could come down & he tells me the price is based on financing only because they make more money that way. I was paying in cash so he said I can't get that price and it would be much higher. He shows me fine print from their website and I counter that I found the car on CarGurus. 'That's just a 3rd party place for us to advertise. The price will be higher if you pay cash.' I walked out!! Bait and switch. Fraudulent practices, and crappy dealership. read more

Adams Auto Group - Car Dealers Near Me - Paterson, New Jersey

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BUYERS BEWARE!!!! The 5 Star REVIEWS are all lies!!!! **2014 Cadillac Review of Adams Auto Group** My experience with Adams Auto Group has been far from satisfactory. From the very first day, I had to return to the dealership three times within the first 3 days, due to a persistent check engine light. During my initial visit, my sales representative "Ferris" seemed unaware of my situation but eventually acknowledged me. They attempted to resolve the issue by tampering with instead of replacing a faulty sensor on the engine. Unfortunately, shortly after leaving, the check engine light reactivated, and I also began to notice a vibration while braking. I contacted them right away, and they assured me that they would order the necessary sensor. Two days later, I returned to the dealership. This time, I was informed that they would also order new brakes and rotors. However, when I picked up the car two days after that, the vibration and shaking at speeds above 40 mph persisted, indicating that the car might need balancing or alignment. Feeling frustrated with the repeated trips, I requested that my sales representative "Ferris" to accompany me on a test drive to address these ongoing issues. However, I was told he wasn't a mechanic and that only someone from the service department could join me. They promised to call the following week, but after six days without any communication, I took matters into my own hands and paid out of pocket to have the car inspected, balanced, and aligned at a local Costco. At this point, I suspect the next time I hear from them will be when my license plates finally arrive. It's disheartening to see the level of customer service diminish after the contract was signed. Good referrals and repeat customers are crucial for any business, yet it feels like my transaction was all that mattered. This seems to be a common trend in today's sales environment. After over ten days without a call regarding my complaint, I reached out three days before my temporary plate expired on July 31, 2024. I was assured that my plates would arrive around 5 PM the next day. When I called back after that time, I received the same vague response. Two days later, with no follow-up and my plates still not in hand, I experienced another issue: the sunroof leaked during a rainstorm, leading me to believe I had purchased a lemon. On the morning of August 3, 2024, I returned to the dealership and requested a test drive with Adam, the owner and his son "Ferris" my sales representative, so he could experience the roughness of the ride firsthand. After a quick drive, he claimed the problem was simply that the tires needed to be rotated from front to back, assuring me that this would resolve that issue, as for leaking of sunroof, all appears to be clear. I was also told that the actual plates would arrive on Monday, August 5, 2024. So, my ongoing nightmare continues! To potential buyers: be cautious when considering Adams Auto Group. Purchasing a used car is always a gamble, and my experience has left me deeply disappointed. I wish I had chosen a different dealership. This has been the longest and most frustrating 30-plus days of my life! I will never recommend or return to this dealership! The REVIEWS are all LIES!!! read more

The hidden costs could be provided on their website and they can trash the test drive application. It seems like a waste of time just to test drive a car. The salesperson should be in the car on the test drive to avoid teft, if that's what their worried about. Not a good experience here. read more

Scam! The advertised price doesn't include thousands in bogus fees and a mandatory LoJack install. No wonder the inventory just sits there month after month. read more

NEVER EVER GO THERE STAY AWAY this place is a rip off they have multiple fees they will put together all this paperwork without telling you anything then ask you too sign I bought a car for 18,000 ended up paying a total of 30,000 over 7 yrs STAY AWAY read more

(Note: not sure why Yelp has my location as San Francisco but I'm in Northern New Jersey) Be wary going to this dealership in either Paterson or Little Ferry (NJ). Was interested in a 2016 BMW 750i the dealership advertised on Carfax.com. Called the dealership twice to confirm that the car was available, and at the Little Ferry location. Confirmed an appointment by text for an hour later. In fact, Ronald, at the Paterson location, told me by text (which I still have) to meet specifically with Greg, at the Little Ferry location. When I got to the dealership the car was available and I was very interested based on the look of the car, but Greg would not let me do a test drive unless I committed to financing. I did not know whether I was going to finance or pay by cash, and I certainly wasn't going to commit to either without driving the car. How bizarre. So there I was, interested in buying the car, but the dealership wouldn't let me test drive it. Greg made an excuse that he couldn't leave the dealership because there was no one else in the office, yet there were two female salespeople in the office who were clearly able to handle customers during the time I was there. read more

This is a home for IDIOTS!!!! None of the employees knew what the other one was doing.They allowed my temp. tag to expire and when Questioned about it they blamed it on the 4th of JULY when they had a month to complete the paperwork. Tried to hand me some bulls--t that i should just go ahead and drive past the expiration date, they said that the police understand and if i was ticketed they would pay it !! Sure they would.( By the way i talked to my local police and they said i would certainly be ticketed if caught) I lost 4 days use of the vehicle as of this writing The only thing that went right was them making sure they got their money!! This place deserves negative stars read more

This place is in route 46 by the way. I requested a price for a mercedes benz since they have their "call for price" on the listing. I have been waiting for a manager to call me back for 4 days now. Definitely a bit sketchy. Bait cars and thats definitely true read more

!!!!!WARNING! PLEASE DO NOT BUY FROM THIS AUTO GROUP! YOU WILL NOT GET YOUR MONEYS WORTH! MONEY DOESNT GROW ON TREES SO DONT THROW AWAY YOUR HARD EARNED MONEY ON THESE PEOPLE!!!!!!! Zero stars for this shit hole that sells cars to customers and have no customer service etiquette. They're a bunch of scammers. My boyfriend recently bought a used car at this place from an inexperienced dealer that they hired named MOE accompanied by STEVE. We knew buying a used car would come with minor deficiencies and we were ok with that. We were skeptical in the moment but the kid kept pressuring us and promising us warranty on the car. His scamming self deceived us by dropping the price down to the price the car is actually worth in the market, making it seem like he's giving us a good deal. He took advantage of the fact my boyfriend was desperate in getting a car to screw us up. Exactly what scammers do. After we bought the car we noticed a few deficiencies, the lock on the passenger seat doesn't work which is a safety issue, the idrive on the car is defective which is a other safety issue bc the idrive identifies issues in the car, the trunk was defective, but the most important and most expensive is the axles drive shaft which is another safety issue was defective. We went to speak to the dealers at BOTH locations so they can at least try to accommodate their customer with the axels, they had no interested in trying to accommodate us. It took us to get a little aggressive and JAY, JOHN, STEVE & MOE decided to give us $300 on an issue that is worth $1500. !!!!!WARNING! PLEASE DO NOT BUY FROM THIS AUTO GROUP! YOU WILL NOT GET YOUR MONEYS WORTH! MONEY DOESNT GROW ON TREES SO DONT THROW AWAY YOUR HARD EARNED MONEY ON THESE PEOPLE!!!!!!! read more

Adams Auto Group - !!!!!WARNING! PLEASE DO NOT BUY FROM THIS AUTO GROUP! YOU WILL NOT GET YOUR MONEYS WORTH! - Car Dealers Near Me - Paterson, New Jersey

I was in the maret for a high end used car. A MEBE ML 350 TO BE SPECIFIC. I drove to Patterson with a 2 day notice, 3.5 hours. When I arrived the manager of sales told me the car had been detailed 3 times, it was filthy. We went for a ride, I insisted the manager drive because I do not know the area, 1/2 mile from the shop the car dies. A 2015 MEBE ML 350, Black, open the hood and there was not a drop of oil in the car. NO GOOD, stay awa read more

i bought my car from adams i didnt experince no problems i bought a 6 series bmw to match my range rover ish was very professional and we kept like that the whole time i was there.it took me 30 minutes to bye in and out plus i came straight from the hosptial.lamont read more

I gave a call to adams auto shop, got the price n all information. 2 days later drove from NY to NJ to check out the car. Price have been increased n car missing a part, he's said they need time to fix the car. The seller had terrible attitude n was very rude, he definitely needs to see a doctor. If I knew I will get this costumer service, I wouldn't drove from NY. Unbelievable, how they still run the business with this much of attitude, avoid this place! You can see they're liars, that's why I gave them my smirk! I wish they had better service, more smile n less lies. read more

Adams Auto Group - UPDATE: After I uploaded negative review I received this txt msg. This is unbelievable how you guys handling a problems. - Car Dealers Near Me - Paterson, New Jersey

"Steve" texted me back regarding my car inquiries. We had a nice long conversation about a car that was in stock, that it had never been in an accident & when can I come down. That was yesterday. "Steve" invited me down to look at the car today. When I got there I learned that "Steve" was a robot designed to respond to texting customers. Nobody told "Steve" the robot that the car had been sold. They wasted my time & toll fare. read more

I bought my car from Adams Auto Group last week and read the reviews prior to my purchase but found the car I had wanted for so long. I want to thank the owner for working out my finance deal exactly the way I needed to fit my budget. There was a small problem with the rear window and he fixed it immediately for me, in addition to a few month warranty for the vehicle. read more

These people don't even deserve ONE star. I can't speak for everyone at the Adams Auto Group but our experience with Jay was an absolute nightmare. Beware! The short version of the review: these people are very shady and will fail to be upfront and transparent when structuring a financial agreement. AVOID! For those wanting to read more details of our particular experience: We test drove one of their cars and were interested in the purchase. Jay was going to put together a financing package for us but conveniently failed to mention a $2,000 warranty that he added to the purchase price before he ran our credit (BTW, we got three hard credit pulls which lowered our credit score, he claims it was only done once, but there were three institutions that pulled it). It was late in the day so we had to wait until the next day to hear back from the bank. Jay called the next day to say the credit had been approved but the monthly payment seemed high, so when I asked him for the financing details he was very vague, and only after digging and asking multiple times did he confess to a $2,000 warranty (!!!). This was the first i'd head of it, and I told him I didn't want one and he said: "Unfortunately I cannot structure a deal without a warranty as part of the financial agreement sir. It has all been structured as one." Oh, thanks Jay!! That would've been nice to know before you ran our credit and wasted all of our times! Like I said, be wary of these people, they are nothing but sharks and snakes (apologies to the sharks and snakes) and very filthy business people. We went to a reputable dealer the very next day and had the experience we were hoping for: upfront, reasonable, transparent, we bought our car that same day... nothing shady like Jay at Adams Auto... if you can, avoid these scammers!! read more

I am absolutely satisfied with my purchase. The car is great and Adam's auto Group has the greatest customer service. I would recommend them for your next car buying experience. Be sure to Ask for Steve or Hector they will go above and beyond to make sure you leave satisfied!!I am absolutely satisfied with my purchase. The car is great and Adam's auto Group has the greatest customer service. I would recommend them for your next car buying experience. Be sure to Ask for Steve or Hector they will go above and beyond to make sure you leave satisfied!! read more

DO NOT GO TO THE PATERSON LOCATION!!! Bunch of liars and thieves!! Cars look good and they'll tell you what you want to hear, but won't tell you about all the problems with the car you bought off of them. When you call they're rude and unprofessional too. New manager is even worse!! Don't let them rip you off!!! read more

The lot is big and you will have a lot to choose from, which is great. However, be VERY weary on any and EVERY car you look at. Some may be in pristine condition, others may LOOK pristine but are not. The latter would apply to me. I purchased a Dodge Charger from them with generally low miles and in seemingly good condition. The sales process is not the best, but this is one of those "buy here pay here" spots, so don't expect big name dealership quality. I had not even test driven the vehicle before I was being told to prepare the down payment and to provide this and that to finalize the deal. So it felt a bit rushed and pushy, to say the least. I worked with Eddie who was OK. Once the car was purchased and I drove off....it was all downhill. The fog light didn't work, I brought it in and they "fixed" it which in turn left the fog light a dark brown color and about 2 weeks later it began to smoke and went out again. They then had to replace the oil pressure sensor which they did do and it hasn't failed since, but they didn't attach the belly pan on the car properly, so 2 miles into my drive home it came off and began dragging on the highway. When I went back to have them fix it, they did a chop shop job by burning holes into it and holding it onto the car with a zip tie and a rope. Then the front passenger shock began to make noises, so I took it back and was told that it may need lubricating and to try that and if it didn't work to come back. Okay, great, I got it lubricated with professional grade chassis lube. I drove down to Florida and once the temperatures got high, the squeaking became a HUGE nuisance. It was a HORROR and embarrassing to drive around and have people look at your car like it was a tin can. I took it to a shop in Tampa and they found that the mount and the shock were shot. They went to contact the warranty company and the warranty company was MIA. They kept trying and trying while I was down there, and never got a response. When I came back I had another shop try to do the work, but the warranty company was still MIA. I then called the dealer and told them I'd be bringing it in to have them check it and they blew me off. One guy had no idea what planet he was in and transferred me to some other guy who was condescending about the whole thing. I then spoke to Adam, who's real name clearly isn't Adam, and he told me to go somewhere and have them contact the warranty company. He tried to be nice, but you could tell he was blowing me off and wiping his hands clean. The car was no more than a month old at this point, and they didn't want anything to do with it. The first guy I spoke to said they didn't have mechanics on site when I clearly stood there the day they "fixed" my fog light and saw a mechanic tearing into an E55 AMG to fix something. I also mentioned to them THE DAY I BOUGHT IT that the brakes were making a noise, and it was never even looked at. The only person I can remember who I can say hands down was great was Melanie. I'm not sure what her role is there, but she was always a real sweetheart and seemed to be a caring individual as a whole. Eddie was also helpful, to an extent. But everyone else was completely disastrous and now I'm stuck paying a loan on a car that is little by little breaking apart. The shocks are shot, I had to spend $800 on new tires, the brakes are BEYOND done, the dash has begun to rattle and the list goes on. On a side note, when I bought the car they said they'd "get it ready" which ended up being nothing. They gave me the car disgusting on the outside and even worse on the inside. It has coffee stains all over, dirt on the seats, a rip on the drivers seat and to top it off they didn't put the recommended oil in the car. All in all my OVERALL experience is bad and I would suggest to steer clear. They simply want to get rid of the cars they have at any cost, make their profits, and wave at you while you drive off and no longer become their problem. Also, DO NOT BUY THE WARRANTY. It's garbage, check the reviews. (WYNNS) read more

Bought a car from the location in Little Ferry in December 2018. Car has been in the shop longer than I had the chance to drive it. Almost $10,000 in parts and labor to get the car to the point where it drives like it's supposed to. If it wasn't for the much less than perfect extended warranty company (horrible), I would've done a voluntary repo. This place is horrible. I wouldn't recommend them or the warranty company to my worst enemy. read more

What a horrible experience! They get you interested in a car quote with a far price and then don't tell you until you are about to close the deal that there's a $1,495 prep fee (profit) to get the car ready for sale. In addition they tried offering me a 27,000 warranty package for $2,500 without telling me that the car comes with a mfg. warranty of 5 years/50,000 miles. They gave me a low ball offer on a trade in and don't negotiate a penny on their prices. They also never called me back when I was promised too calls. When they presented the price breakdown to me, they miscalculated the tax on the total purchase price instead of the difference between the purchase price and the trade-in value. Totally unprofessional and I would personally never recommend dealing with this corner used car lot. STAY AWAY!! read more