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    Jack Daniels Volkswagen

    2.5 (261 reviews)
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    Beautiful two-tone SEL interior - enjoying the cooling front seats.
    Jack O.

    Excellent, no pressure, experience buying our new 2025 TAOS SEL from Jerry. Needed a second vehicle to compliment our amazing 2021 VW ATLAS. Always a great sales and service experience at Jack Daniels VW. Also, appreciate the finance team meeting our payment target. Thank you

    Jack Daniels VW just gave me the most absurd, unprofessional "deal" I've ever seen and I never even went there in person. It started with a phone/text quote: $3,000 down, $439/month, 36 months, 12k miles. When I asked for a breakdown, silence. Then I get passed around to "Tina" (who flat-out refused to give details) and a manager posing as "Kourtney" (likely their AI bot) who finally admits the quote didn't include fees. This same manager swore no NJ dealer could match my target deal - yet three separate VW dealers are within $10 and still negotiating. Jack Daniels' so-called "best and final"? $3,000 down, $537/month for 39 months. That's not negotiating, that's a bait-and-switch with a laugh track. Then comes the GM. Incoherent, typo-filled emails, claiming I used the word "unless" as a threat (never happened), followed by a "lawyers and slander" intimidation card. The irony? Their own math doesn't hold up, and their own team contradicts itself. If you like misinformation, stonewalling, and fake urgency, this is your place. If you value honesty, math that makes sense, and basic respect, literally any other VW dealer in NJ will treat you better. Attached: screenshots of the entire conversation with Donald, the GM, (good luck finding the word "unless") plus the original text showing the first quote I was given.

    My new whip
    Julie P.

    This is the 3rd time in a row I've leased a car from this dealership. It's always quick, easy, low stress and fair and that's why I keep coming back. Looks like most poor reviews on here are for the service center which is where I've been going for 6 years to get my last cars serviced--they've always been great too. But people who are rating the service center here--there's a difference between the service center and the dealerships guys. Anyway Ramon (sales) and Damon (finance) were a pleasure to work with. Got a great car and a great deal and the process is always easy, smooth and stress free.

    Purchased a pre-owned tiguan with a check engine light. The salesman Alex, who is now unreachable, agreed any light or issues would be resolved as part of the deal. The NEXT morning the car was dead and would not start. Had to buy a new battery to install. The DAY after that, the check engine light was on for an issue that was promised to be resolved prior to purchase. 15 days later i still have no plates, nor any signs that the registration has even been filed. I've been told the salesman is expected to be out for months. The finacer is out of office and any agreements or resolutions fall of deaf ears. My calls have been bounced between departments numerous times over the last 2 weeks. UPDATE: My temp plates are now about to expire tomorrow. The general manager and manager are holding my plates ransom, locked in their office in retaliation for the poor review. Unknown which has them specifically, as neither are responding 4 days later. Drove 90 minutes there to pick them up and the receptionist said they didnt have them and drove back home, 2 hours with traffic. My 3rd time making the trip. They have not been responding for days. I now have to file a lost plate form with the police and head to the NYDMV to replace the documents i paid $180 for at time of sale. ALSO, the managers are trying to charge me an additional $64 as they say they have underquoted fees. Funny enough, the maximum charge in New York is $175 and the temp fees in New Jersey is under $10. Typical stealership. These guys are crooks. Drive the extra 30 minutes to a better business.

    G review
    Ricky G.

    * I have posted the same review on Google only to be slandered by this so called "well established company." They have lied and have nothing to show for themselves. Please be careful when dealing with Jack Daniels VW. I posted screen shots of Google review. * History: 1 VW from three county and 2 VW from Jack Daniels. Returned recently to JD to see if they had interest setting me up with a new Tiguan and trading in my 2021Tiguan SEL premium R type. My experience prior to this was ok. Interestingly enough, both salesman who worked with me and my wife left VW shortly after our deals. This time around I had Christian, his people skills werent as refined as his predecessors. For example, using phrases like "r*ping me" when referencing the increased cost of something is not a way I speak with people in a professional or social setting. There was more banter beyond that than I cared for. The deals offered stunk up the joint. The negotiation was poor. The characters stale. This was going to be my 4th VW and instead I walked away (twice). I ended going to a different dealership and getting a nice deal. Do yourself a favor and shop around. Interests rates aren't the best, but don't compound it with subpar service.

    Retaliation for leaving a google review displaying the incompetence

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    4 months ago

    great service and employees . Came in and it was seemless and honest and transparent the GM was awesome and helped me with everything

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    1 year ago

    Brian was very helpful helping me find a used jetta. I was looking for something specific and he helped find it.

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    Page 1 of 7

    Ask the Community - Jack Daniels Volkswagen

    Review Highlights - Jack Daniels Volkswagen

    The safety features- back up camera and blind spot mirrors- were what put the VW Jetta above the rest.

    Mentioned in 25 reviews

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    This is the main Tesla hub in Bergen county, that has demo drive, service area, super chargers and…read moreorder pick ups. I scheduled a demo drive on a Saturday within an hour, showed up at the store and got to drive Model Y within few minutes. I just had to show my drivers license and I was handed the key card with some minor explanation. After my demo drive, I had to wait about 20 minutes to see an associate to return the key card and go over some questions. I waited another hour to see a 7-seat demo car but it never came. Our associate was knowledgeable and answered all the questions. You cannot buy a car from the store like a dealership. The store itself is very nice, you get the Tesla minimalistic vibe. There are few cars on display, including cybertruck. In another corner, associate help customers with custom order and some with picking up their delivery. They have a basic lounge that has coffee, tea and water. Overall I liked the store. Associates are friendly and looking to help customers. It's when there's a lot of customers in the store, it's hard to get hold off an associate. The entrance/parking is also a bit chaotic with customers parking their own car, driving the demo car and towing service bringing in the troubled cars. The superchargers here are often busy. Per one of the associates it is also not the beat as a lot of the power is consumed by the service center and the store. They suggest going to the two nearby superchargers stations on NJ-17.

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    Jack Daniels Volkswagen - car_dealers - Updated May 2026

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