Some professional people. Tina, Greg, Damon and Brian. Stay away from Carl Braunagel. Wise guy who told me to go to another salesperson. Seems disinterested in working and his job, read more

Please do NOT buy a car from this dealership. In my experience, they are dishonest and misleading. A salesperson named Brian contacted me and told me he could get me out of my lease early. I went to the showroom unsure of which model I wanted. I was considering the Tiguan, Taos, and Jetta. He told me they could only offer me a good deal on the Tiguan. At the time, I was over my lease mileage, and I feel they used that to pressure me into buying a Tiguan that already had about 2,600 miles on it. I assumed it was simply a demo vehicle or one that had been driven by sales staff. Not long after I purchased it, the problems started. First, the airbag warning light came on, and they had to repair it. Then the vehicle began jerking while I was driving on the highway, and I received a transmission error message. I brought the vehicle back to the dealership and requested a lemon-law exchange because I didn't want to keep a vehicle that was already experiencing major transmission problems just a few months after I bought it. While I was on the phone with Volkswagen Corporate, the dealership manager accidentally showed me the Carfax report. That's when I discovered the vehicle was actually a corporate fleet vehicle, not simply a demo vehicle as I had believed. Even worse, the Carfax showed that the previous owner had returned the vehicle because of an airbag failure. I was never informed of this history before purchasing the vehicle. Now the car is back in the shop and needs a new Transmission Control Module. Throughout this ordeal, the dealership has never provided me with a loaner vehicle, and the manager acted as though he simply didn't care. I also haven't received the level of support I expected from Volkswagen Corporate. As a result, I'm stuck paying more for this vehicle than I was for my previous brand-new Tiguan lease, while dealing with repeated mechanical failures and a dealership that has shown little concern for my situation. This has been an extremely frustrating and disappointing experience. I strongly recommend that anyone considering buying a vehicle from this dealership do their research and think twice before making a purchase. I wouldn't want anyone else to go through what my family and I have experienced. read more

Volkswagen doesn't seem to care about lease owners after the sale. They promise free annual service when you lease the vehicle. I got a call to schedule my service and they transferred me to sales when I told them I wanted to confirm the annual service is included with my lease. The sales team told me it would be fully covered. I scheduled my appointment and took off work and the service team told me sales was wrong and my annual service is not free. I left messages for the sales team and they don't seem to want to make it right because they have not yet called me back. This seems strange to treat your lease customers this way and a way to ensure they will no longer do business with you at lease end. Very disappointing. read more

This past Thursday afternoon, we went into Jack Daniels Volkswagon and wanted to take a look around at the Tiguan after we decided we needed to look into an SUV for our expanded family. The Tiguan was not what we wanted, wasn't too thrilled about the inside. Until a few minutes later, we looked into the Atlas. Our car sales representative, Jet, was super helpful. Not even the first ten minutes when we walked in, he welcomed us and asked if we needed help. Once we wanted to take a look at the Atlas and ask the necessary questions, he became our go to person. We did a test drive with an 2024 Atlas SE Tech they had on the lot. Jet went over everything we needed to know about the car. Our options were clear on the Atlas and all the available room we preferred in the vehicle. Thank you, Jet, for all your help. Constantly going back and forth to your manager, Doug, to reassure my husband what his trade in value would be and extra break down information when asked about other options. Jet's demeanor was calm, patient, and listened on what we were looking towards in a new vehicle. We appreciate the help and the friendly service given. Thank you. read more

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Excellent, no pressure, experience buying our new 2025 TAOS SEL from Jerry. Needed a second vehicle to compliment our amazing 2021 VW ATLAS. Always a great sales and service experience at Jack Daniels VW. Also, appreciate the finance team meeting our payment target. Thank you read more

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2021 Atlas Known issue with the drainage system for the sunroof, creating severe mold smell in our family vehicle. We took it to Jack Daniels VW (JD VW) because we purchased from them and it is local. They "worked on it" for 2 weeks and said there was nothing wrong. Like we were making up the smell. Again, THIS IS A KNOWN ISSUE with this year / make & model. We took it to another VW dealership, they did the right thing, they pulled the rugs/headliner dried it out, widened the drainage spout and resolved the issue. 2 years later same problem, severe mold smell in a vehicle we drive our children in. We returned to Jack Daniels VW again bc we purchased from them and it is local. JD VW claims bc the issue was fixed at another dealership we would have to return there. If I move across the country and had this problem I would have to drive back to NJ to have this known defect corrected? Great job being Liars! Is this because my wife brought the car in? Big shocker that the auto industry is in trouble. They all screwed their customers during covid and all these new cars have issues that the brand doesn't stand behind. Real disappointing when spending $55K+ on a new vehicle; especially while still under warranty. Disgraceful. Owners response to this review on google, "Thanks for your input" read more

Worst experience ever. Never buy a car them. My son's girlfriend and I worked on deal and when she went to pick up the car they switched it on her. Additionally, they provided only one car key never stating that's all they had. When they were asked about it, they said oh well, it just came with one car key. After arguing with them, they emailed her promising to order her one, but never did. Only when she had an issue with the car and spoke to the technician she learned that they lied and never ordered it. He, knowing this is their MO the key ordered. The finance team was equally dishonest and the loan they provided accrued interest each day. This dealer is not to be trusted and the type of company that gives car salesmen their bad reputation. Never do business with them. read more

Jack Daniels VW just gave me the most absurd, unprofessional "deal" I've ever seen and I never even went there in person. It started with a phone/text quote: $3,000 down, $439/month, 36 months, 12k miles. When I asked for a breakdown, silence. Then I get passed around to "Tina" (who flat-out refused to give details) and a manager posing as "Kourtney" (likely their AI bot) who finally admits the quote didn't include fees. This same manager swore no NJ dealer could match my target deal - yet three separate VW dealers are within $10 and still negotiating. Jack Daniels' so-called "best and final"? $3,000 down, $537/month for 39 months. That's not negotiating, that's a bait-and-switch with a laugh track. Then comes the GM. Incoherent, typo-filled emails, claiming I used the word "unless" as a threat (never happened), followed by a "lawyers and slander" intimidation card. The irony? Their own math doesn't hold up, and their own team contradicts itself. If you like misinformation, stonewalling, and fake urgency, this is your place. If you value honesty, math that makes sense, and basic respect, literally any other VW dealer in NJ will treat you better. Attached: screenshots of the entire conversation with Donald, the GM, (good luck finding the word "unless") plus the original text showing the first quote I was given. read more

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This is the 3rd time in a row I've leased a car from this dealership. It's always quick, easy, low stress and fair and that's why I keep coming back. Looks like most poor reviews on here are for the service center which is where I've been going for 6 years to get my last cars serviced--they've always been great too. But people who are rating the service center here--there's a difference between the service center and the dealerships guys. Anyway Ramon (sales) and Damon (finance) were a pleasure to work with. Got a great car and a great deal and the process is always easy, smooth and stress free. read more

Jack Daniels Volkswagen - My new whip - Car Dealers Near Me - Paramus, New Jersey

I brought my vehicle to Jack Daniels Volkswagen Service Center in Fair Lawn for a scheduled appointment today regarding an issue they supposedly repaired twice 3 years ago--and never actually fixed it. The problem was a clogged panoramic roof drain that caused water to leak into my car, soaking the carpet and padding and leaving a strong, persistent mold odor. (now known as a common problem with 21' Atlas's) The 1st time they "fixed" it, they told me everything was fine and the carpet had been cleaned. When I picked up the car, the mold smell hit me immediately. I went straight back inside and told them the issue clearly wasn't resolved. They kept the car again (after giving me a hard time about a loaner which I never got) and later claimed they found the leak and replaced the carpet and padding. When I picked it up the 2nd time, the mold smell was still there. I was told "it will go away." With two babies at the time, that was completely unacceptable. I reached out to a friend and asked what they would do in my situation. They knew somebody at another Volkswagen service center Gensinger in Clifton. They called Ken Goss their contact at that service center and explained to him what I just went through. He said that he knew about that being an issue with the panorama roofs and for me to come by as soon as I wanted to drop off my car at their service center and they would supply me with a loaner car no problem. When I arrived they immediately handled the situation professionally, gave me a loaner without hesitation, and actually fixed the problem. I was also told because of the flawed design of the drain there is a possibility that it can happen again. I was also told by their team that the carpet and padding had never been replaced at Jack Daniels, despite me being told otherwise. That means I was lied to. Fast forward 3years--the issue has returned. I decided to give Jack Daniels another chance instead of driving farther. That was a mistake. When I arrived today, I was first checked in by Aapuna at the front desk. After explaining again the reason for my appointment he brought over Donald Fisher, the mechanic who originally worked on my car three years ago. At this time Donald told me there was nothing they could do because the issue was from 3 years ago and I no longer have a warranty. Then I explained I have extended warranty, where he replied that since I went to another VW service center after the 2 times I had my car "fixed" there that my warranty is now null and void and they are not doing anything to the car. Then Aapuna (the check in guy)said "if you went somewhere else because we gave you bad service then why come back here!" Soon two more employees joined in telling me different variations of "your sh*t out of luck". I then called to find out about my warranty and I was assured that my car can be serviced at any VW service center and it should be no issue. So I told them and then one guy said possibly if I can produce the hard paper copy of my warranty they might be able to do something but unlikely; despite explaining the full history, none of them offered any real help or resolution including the manager, Eric Eichoff.After 25 minutes of back-and-forth, I had five employees standing there telling me there was nothing they could do. Even after I physically bringing in my warranty paperwork. Meanwhile, I called the Volkswagen service center Gensinger in Clifton and spoke with Ken Goss , and he immediately told me to bring the car in and they would take care of everything--no arguments, no excuses, and a loaner ready.The difference in professionalism is night and day.The behavior at Jack Daniels Volkswagen service center was dismissive, unhelpful, and frankly unacceptable. Based on my experience, I would strongly caution anyone to think twice before bringing their vehicle here. I was misled about repairs, denied proper support, and given incorrect information about my warranty.Trust is everything when it comes to servicing your vehicle--and unfortunately, I don't believe this service center has earned it. read more

My experience was absolutely wonderful. Brian was very knowledgeable About the Tiguan. I was interested in.. he showed me the new upgrades in the 2025. He took his time with me never rushed me. I am very happy with my purchase. when my daughter needs a new car I would definitely go to Brain . Thank you again Brain for all your help. read more

great service and employees . Came in and it was seemless and honest and transparent the GM was awesome and helped me with everything

Purchased a pre-owned tiguan with a check engine light. The salesman Alex, who is now unreachable, agreed any light or issues would be resolved as part of the deal. The NEXT morning the car was dead and would not start. Had to buy a new battery to install. The DAY after that, the check engine light was on for an issue that was promised to be resolved prior to purchase. 15 days later i still have no plates, nor any signs that the registration has even been filed. I've been told the salesman is expected to be out for months. The finacer is out of office and any agreements or resolutions fall of deaf ears. My calls have been bounced between departments numerous times over the last 2 weeks. UPDATE: My temp plates are now about to expire tomorrow. The general manager and manager are holding my plates ransom, locked in their office in retaliation for the poor review. Unknown which has them specifically, as neither are responding 4 days later. Drove 90 minutes there to pick them up and the receptionist said they didnt have them and drove back home, 2 hours with traffic. My 3rd time making the trip. They have not been responding for days. I now have to file a lost plate form with the police and head to the NYDMV to replace the documents i paid $180 for at time of sale. ALSO, the managers are trying to charge me an additional $64 as they say they have underquoted fees. Funny enough, the maximum charge in New York is $175 and the temp fees in New Jersey is under $10. Typical stealership. These guys are crooks. Drive the extra 30 minutes to a better business. read more

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If I could give this place ZERO Stars I would! I had to find a VW dealer as I have a VW Jetta Tdi with a check engine light. I knew in advance what the problem was (DPF + EGR issues) and I made an appointment one week in advance. The service center didn't even LOOK at my car until 3 days later. They kept telling me that they were backed up with other vehicles and would get to it the next day. After the 3rd of waiting, I argued that I would not be paying their $190 diagnostic fee because I needed my car back. Magically after I said that, my car was seen by a technician. Of course, typical of most dealerships, they wanted to replace all the things wrong with my 15 year old car and charge me thousands of dollars. I declined, but knew that I would have to eat the $190 diagnostic fee. Though I was not happy paying a fee for nothing, I at least knew I would have a detailed invoice of what repairs I needed to get done to avoid paying another diagnostic fee with another VW Dealer. When I go in to pick up my car, I find that they've charged me an additional "environmental fee" of $13.23 AND they want to charge me a 2.5% credit card processing fee. I complained and fought with the manager - Adrian Bordone - that this was unacceptable and poor customer service. There was no sign anywhere on the premises disclosing a 2.5% processing fee AND I was paying by Debit Card which they were absolutely NOT supposed to charge a fee against as it violates Visa Rules and Regulations (I used to work at a bank and handle merchant processing.) They refused to reimburse me or do anything and simply said "that's what we charge." This service center is a SCAM and I am filing a formal complaint with the New Jersey Consumer Affairs and Visa. I do NOT recommend anyone go to this place for any type of repair work as they are SHADY and have Horrible customer service. read more

* I have posted the same review on Google only to be slandered by this so called "well established company." They have lied and have nothing to show for themselves. Please be careful when dealing with Jack Daniels VW. I posted screen shots of Google review. * History: 1 VW from three county and 2 VW from Jack Daniels. Returned recently to JD to see if they had interest setting me up with a new Tiguan and trading in my 2021Tiguan SEL premium R type. My experience prior to this was ok. Interestingly enough, both salesman who worked with me and my wife left VW shortly after our deals. This time around I had Christian, his people skills werent as refined as his predecessors. For example, using phrases like "r*ping me" when referencing the increased cost of something is not a way I speak with people in a professional or social setting. There was more banter beyond that than I cared for. The deals offered stunk up the joint. The negotiation was poor. The characters stale. This was going to be my 4th VW and instead I walked away (twice). I ended going to a different dealership and getting a nice deal. Do yourself a favor and shop around. Interests rates aren't the best, but don't compound it with subpar service. read more

Jack Daniels Volkswagen - G review - Car Dealers Near Me - Paramus, New Jersey

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One of the worst car buying experiences I've ever had. I purchased a CPO vehicle from Jack Daniel's in Paramus, NJ, and the process has been nothing short of frustrating and unprofessional. To start, two certified checks were lost by the dealership during the purchase process. Instead of resolving the issue proactively, the only communication I received was a call asking me to replace the checks and bring them in again--no apology, no accountability. The car was supposed to be inspected and serviced before delivery, yet after having my vehicle for an entire week, none of the promised items were completed. I had to follow up myself just to find out what was going on. I did speak with Donald, the General Manager, Liz the assistant and Gregg the sales manager while two of the four issues were finally addressed, I'm still waiting for the rest to be resolved--with no follow-up and another week gone by. The lack of customer service and follow-through is truly disappointing. I expected better from a certified dealership, and I wouldn't recommend Jack Daniel's in Paramus to anyone looking for a smooth or trustworthy car buying experience. read more

We got our car from a former employee named Nick who worked at this location and he added $1,000 extra above the sticker price when we sat down to sign. I needed the car for work and he knew that. When I spoke to Greg and Don about the issue later, they both pointed out how great the deal was, but of course my issue was the markup at the very end of the process with no warning or translucency beforehand. We're not talking about the deal, we're talking about the $1,000 markup from left field. The general manager was rude and had an unprofessional condescending tone, and the customer service rep said all the right things including offering a mailed coupon if I took down my previous review. It's been a month and no coupon in the mail and I have followed up with no reply, therefore my review is returning and now not moving. read more

Stay away from this place. Two facts about my experience: (1) I came in to test drive a 2024 Golf R, and the salesman told me I couldn't drive the car until we reached an agreement on the price. (2) knowing that my old vehicle needed significant repairs, they told me that the sticker price on the new vehicle I wanted to purchase was actually $5,000 over asking, because of "high demand". That was two months ago. The vehicle is still on their lot. As for their service department, they are incompetent. Friendly, somewhat responsive, but incompetent. Stay. Away. read more

I took my car to Jack Daniels Volkswagen in Fair Lawn, NJ for routine service and explicitly told them NOT to wash it. I had my car professionally ceramic coated and polished prior to this visit to protect the paint. Despite my clear instructions, they ignored my request and washed it anyway, ruining all that work in one shot. They left severe swirl marks all over the vehicle, soap residue, and water spots on the paint. When I confronted them, they admitted fault and documented in my service order, "Perform full detail to client's satisfaction," but never actually did any work. I waited for hours while they repeatedly lied about a detailer being "5 minutes away"--that "5 minutes" turned into 40+ minutes several times. Instead of fixing the damage or allowing me to use my own detailer, they refused to pay for repairs, wasted my time, and even called the police to threaten trespassing. Their handling of this situation was completely unprofessional and dishonest. I have photos, videos, and documentation proving their negligence and deception. I'm filing formal complaints with NJ Consumer Affairs, the Better Business Bureau (BBB) and Volkswagen Corporate. I will be taking legal action to recover the cost of a full paint correction. read more

i have no idea how this place has a 2 star rating???, this is by far one of the best dealerships i have ever been too !!!!! jett the salesman helped me find a beautiful volkswagen tiguan with low milage and made my buying experience comfortable , the finance manager also let me pick out a volkswagen t shirt for free, the facility is also very beautiful and they provide free coffee while you wait overall i give this place 10 stars amazing facility!!!!!!! read more

I recently bought a 2024 Taos and had an amazing experience at this dealership. I'm happy to provide a shoutout to the sales team, in particular Dylan and Greg, who provided excellent service and a very fair deal. These guys made what it is ordinarily considered a lengthy and stressful experience into one that was quite pleasant. I'm really enjoying my purchase and I recommend if anyone is in the market for a VW to seriously consider the team at this dealership. read more

Started off great with financing being approved for a second loan, couldnt really come to terms on my trade value so had to decline the offer. All went downhill fast over $200. After requesting deposit back, I was assured and delayed and lied to for almost 3 weeks that my refund was being processed. Finally having enough being lied to, a google review was entered as well as complaints with DCA and BBB. That is when I was told that I cannot be spoken to anymore and it would be given to their attorney, along with a non existent "buy order" which was never sent to me because I signed nothing. So now in retaliation for filing complaints, the "family owned and operated" dealership has decided to try and steal my deposit that I have in writing was being processed. Amazing how such a small amount of money can show the true colors of a business. Avoid this dealership at all costs, went to another dealer and ended up buying 2 vehicles. Jack Daniels are dishonest thieves. Stay Away, I have never had to file a small claims before but they have forced me to just on principal. Even tried emailing Don directly and not so much as a reply, after I was told on my poor google review how sorry they are for my experience and to contact them for a resolution. read more

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Brian was very helpful helping me find a used jetta. I was looking for something specific and he helped find it.

Never buy a used car from Jack Daniels Volkswagon in Paramus, NJ. They are snakes in the grass. they sold us a lemon. I payed 17k for a 2017 Hyundai Sport and it ran for 20k miles when the engine seized. Figure that one out. There's a lot of background information with this and the dealership refuses to do anything. Here's the point. They will knowingly sell you a lemon. Run from this dealership. read more

Shockingly Bad Experience I wish I read the Yelp reviews before buying a used car from this dealership. - The car had a blown rear main seal. It should never have been sold leaking oil. They had the car for over a month to fix. Additionally, it took time to get an appointment with their service shop. - Got it back and a few days later it broke down while driving because of an issue with the alternator. Their solution was to try to sell me an extended warranty for an additional $1,200 (yes...like those phone calls you get ). - It took them over 2 months to get my plates and registration, making the car legally un-drivable. I got the plates and registration only after complaining. - I was told that I was going to get a call to discuss the alternator and only received a serious of unhelpful and combative text messages. read more

Been in a toxic relationship with Jack Daniels since we left the lot with the car they supposedly gave a "safety certificate" to with a cracked main seal, a failing battery, and an alternator that was on its last legs. Don Chittum has been threatening - rude - and has not offered a single workable solution. We have been definitely taken for a ride by these CROOKS and now are forced to spend a couple thousand repairing a vehicle we have owned for less then 3 months. Run for the hills- do.not purchase anything from this awful set up. Additionally - never provided license plates for my vehicle!!! read more

3 years ago this month I drive away with a néw VW Atlas. It was my first time ever leasing a car. I traded in a 4 year old fully paid off Mercedes in mint condition with low mileage and clean record. Although I feel I should have gotten more for it, I still leased the VW atlas because I needed more room. All went great with David, our salesperson. 3 years later, I decided to purchase the leased VW. I felt again with David Dimore and he was again a pleasure!! I can't speak for anyone else in the establishment nor can speak for any of the negative reviews on here but I can say that David was exceptional!! He has always been patient, honest, friendly and respectful. We now own our VW atlas and couldn't be happier! We even purchased an extended CPO warranty even though we already have a lengthy warranty on our truck. We plan to keep our Atlas for years and years to come. Again-DAVID was exceptional!! read more

Had a great experience working with Matt, he helped us find the right car for us and get it to the right price and condition (CPO). Even after a week he was still popping up to be helpful - he really puts in his blood, sweat and tears! read more

Their sales manager is a liar, cheat you to go to the store, the price will be temporarily increased, it is not recommended to go there to buy a car, if you are not afraid to waste time can go to see. read more

Manager Don would not return my downpayment on a used Atlas after I discovered damage in the carfax that was not disclosed. This was after sales rep Sorab confirmed it was fully refundable. Day of arguing only negotiated credit towards service instead... or another Volkswagon. No trust In them. Down hundreds with nothing to show for it. Absolute crooks. read more

If I could give 0. I would. My car 3 times at this repair center ..paid 438.50 dollars..and the issue still unresolved. They either have mechanics without knowledge or is their way to keep collecting money from customers. All managers there have the same careless attitude..is disgusting dealing with people all they care is how the customer keep giving them more and more money...after 5 weeks going back and forth without any solution. I have to get my car back ..I was already fed up with their attitude..I wasted 438.50 and the issue still unresolved...I regret so much buying from this dealer.. read more

Jack Daniels Volkswagen - My car got all scratches been at this fairlawn repair center..I noticed at my house.. 5 weeks and they did not do anything for my car. - Car Dealers Near Me - Paramus, New Jersey

Great place. Great sales consultant...Christian Tatar. Great cars! Great service. Happy new VW owner! read more

What a seamless car buying experience. A sentence that is an anomaly, but Christian Tatar, the GM Greg, and Scott in finance helped create for me. From start to finish they went above and beyond to help guide, educate, and secure the perfect car for me down to the smallest details. Thank you everyone! read more

Jack Daniels Volkswagen - Princess Rhaenyra - Car Dealers Near Me - Paramus, New Jersey

I am writing to formally complain regarding the severe lack of professionalism and poor service I have experienced from both Dynamic Collision and Jack Daniel's Volkswagen in Fair Lawn, NJ. After my daughter was involved in an accident with my vehicle, I took it to Dynamic Collision in E. Rutherford NJ for repairs. They held my car for a month and a half, and when I finally being fix but the car wouldn't start. Without consulting me they sent it to Jack Daniel's Volkswagen in Fair Lawn NJ instead of Volkswagen Ramsey, where I originally purchased the vehicle and which is much closer to my home. Had they contacted me, I would have directed them to Ramsey Volkswagen, avoiding unnecessary delays and complications. Since January 6th, my car has been at Jack Daniel's Volkswagen, and they have refused to provide me with a loaner vehicle, citing that I did not purchase my car from their location. Despite repeated promises that they would make an exception, I was given multiple false dates and excuses, but no loaner was ever provided. Meanwhile, my car has remained in their service center with no clear timeline for repair. Initially, I was told they were waiting for a part from Germany, but with no estimated arrival date. After weeks of pressing for answers, they finally ordered a module from Mexico, but again, they cannot provide an estimated delivery date. This lack of communication, accountability, and customer care has caused me extreme hardship. As a single mother with three children in different schools, a full-time job, and no family nearby to assist me, I depend on having two vehicles. My daughter needs a car to transport herself and her brother to school and activities. This situation has been an absolute nightmare since Thanksgiving, and I am beyond frustrated with the unprofessionalism and lack of urgency from both Dynamic Collision and Jack Daniel's Volkswagen. The insurance didn't want to cover more than a month of car rent. The body shop is saying it's not our fault and VW are telling it is a car accident so we can't give you a loaner car. So it is my fault that I bought a VW and my daughter had an accident. So for that reason I am paying the price to loose my job, being under stress and to pay money for rent car. I will never buy again a Volkswagen and I really don't recommend it because of the reviews they already had. They kept telling story that make not sense. read more

Ricardo is amazing! They really work with you and try to get you the best deal for your car. This is my second car with VW in Paramus/ fairlawn. Definitely ask for Ricardo. He's the best! read more

Jose Maldonado has been a breeze to work with while working on financing a new vehicle. Aside from the back and forth calls to get things moving with paperwork, he was able to deliver the car to a specific destination. He was also able and available to help with teaching me the car functions. The whole process with VW dealership has been outstanding! read more

Our experience at Jack Daniels was yet another fantastic experience. This is the 8th car we've purchased through Jack Daniels. I'll start and reference the prior Tiguan was purchased through another dealership. This was due to the systemic challenges securing a car during C-19. We wanted to park our business with Jack Daniels, but cars were not available so we had to settle. Nonetheless, when our lease was up, we visited a few dealerships as we always do and had reasonable numbers on the table. Armed with some pricing that was fair, Jack Daniels VW wasn't having anything other than back in the family. Their pricing was far better and we're not talking about pricing that was marginally better just to shave a few bucks off the monthly lease payment, but eye opening, meaning we're not leaving the dealership without a deposit on our desired vehicle. Aside from pricing, JD VW takes the high pressure and often frustrating sales process out of the experience. We worked with Brian and he was courteous, professional, accommodating and generally an individual that any potential customer would enjoy working with. I would also like to point out general sales manager, Greg is always a pleasure to work with. He really goes out of his way to engage prospective customers and truly appreciates existing customers. Simply stated, he truly works hard every time to earn your business Lastly, working with Scott, Finance manager was easy and quick. Very polite, engaging and never felt rushed. In closing, do you your due diligence, but when it comes down to final pricing and a painless and memorable sales and sales closing experience go to the team that gets it right. Jack Daniels, thank you again. read more

This is a garbage business. Whoever I bought a car from previously is gone, and I learned that this is a price-gouging, shady business with sales people who are miserable and just relying on volume to guarantee sales rather than caring whatsoever about customer service. Beware of the garbage financing they will try to throw at you, despite whatever offers VW Financing may have available. I ended up going sixty miles away to instead buy from a business that had any integrity. read more

Jack Daniels Volkswagen - Car Dealers Near Me - Paramus, New Jersey

They don't even deserve a 1 star. I wish I read the reviews before, please don't go and run from this dealer. They are horrible representation of Volkswagen Corporation. Lack of communication Not taking ownership and responsibility of their mistakes Finger pointing Unprofessional I am regretting getting my car from them. So disappointed. read more

I want everyone who is interested in purchasing a car from this wreckhole of a dealer. (THINK 100x). The general manager is unprofessional and rude. Thier answer to everything is I don't know. i had a situation where I came in for service and Volkswagon themselves misplaced my wheel locks key. I called them when I had an EMERGENCY they said I don't know and HUNG UP. GREG KING AND DONALD CHITTUM are crooks. Promise you things just to sell you the car, once you leave that door your scum to them. You're always wrong and never looked at a customer. Jack Daniel's volkswagon is a hell hole...!!!!!!! ladies and gentl go to THREE COUNTY VOLKSWAGON, 100x better customer service and kind. read more