We went for our first oil change. Super easy process. I booked online and they have Saturday appointments. I dropped the car and an hour later we were all set. The waiting room is nice, they have water/coffee plus soda and snack machines, magazines and internet. Easy breezy. read more

I left my wallet accidentally in my glove box while I left my car at service center to fix it. I picked up my wallet few hours later since service took longer than I expected. Following day, I got notification that someone was using my debit card which was inside of my wallet!!! Hard to trust people in there. Don't go there people. Theses people are ugly... read more

Excellent group of sales persons. Ask for Andy he will be straight up and knows the cars.

So, this happened today. I purchased my new truck on August 29th 2023. Now being that I am from New York and not New Jersey the dealership is unable to provide me license plates OR a real NYS registration. Instead, I kept my own plates and the dealership would retrieve the vehicles registration and advise me when it comes in. The temporary plate given to me expires September 27th (today). Now I am off from work and figured I would go to the dealership and pick it up but prudence demands that I call first. So here we go.... I pressed "0" for the operator, Operator answers. I tell her that I am looking to get my registration for my car, she asks my name and phone number which I provide. She then transfers me to "service"? Diane (I think her name was Diane) asks how she can help me. I ask for my vehicles registration. She puts me on hold for a few minutes and when she returns, she says "your plates aren't in", to which I reply I know.. I have them, I need my registration and my temp plate expires today. She then proceeds to tell me how sorry she is to which I reply "yes, I know you're sorry, can I speak to a manager?" Silence then the sound of a line transfer. A few minutes later a woman picks up and says " I am sorry, we don't have your plates yet to which I say I don't need plates I already have them, I need the registration. Placed on hold again. She comes back on and says that nobody is here to help me and that I should come tomorrow to see if I can be helped (I Work tomorrow and I would have to drive a truck with an illegal plate...into New Jersey). So I say "let's make a deal?" To which she reply's "Sir I am only the receptionist, I can't make deals" To which I say "then why am I talking to you?" and hang the phone up. Now before you think I was rude know this.. I was. And second just as an FYI my deal was actually quite beneficial and would have stopped this review so the least she (the receptionist) should have done is listened before interrupting. Paramus Chevy charges $20.00 to send you the registration. I was going to suggest they not charge me and just send me the registration when it comes. I could have lived with that. Did you ever hope that someone would actually listen to the phone calls for training purposes? So, there you have it..................... read more

Horrible service if you need to get your car fixed. The service department worker Jim is extremely rude and does not order the parts on time, constant excuses and delays.... The sales department on the other hand deserves 5 stars! Mo and Mike are GREAT. I am only a loyal Chevy owner for 20+ years. I own multiple cars from the company and was very shocked at how horrible I was treated with service. read more

Stay away. Rick Carbia and his Service Managers are a upsell scam. Ask your service manager how much commission he makes on the service job/repair he's telling you needs to be done. If they personally make 10% of your order you can see they could easily be motivated to have you do unnecessary repairs. if you call them out on unnecessary repairs/service - Rick Carbia comes in and bullies you. read more

I just took out a lease on a 2024 Trax and was very happy with my experience! Christian made everything so easy and smooth, especially with this being my first time doing the process. He worked out a great deal for me and I was able to drive off the lot that same evening!! read more

I just wanna shot out Lennie Clark and Mike Lombardi for making the headache of buying a new vehicle painless!!! They were awesome to deal with!!! Super friendly and answered every single question I had! These guys are top notch....seriously check them out!!! Some of the best in the biz based on my previous experiences!!! Love my new Traverse!!! Thanks guys!!!! read more

Paramus Chevrolet - Car Dealers Near Me - Paramus, New Jersey

This place needs to get their act together. Had made an appointment to buy out my car -my lease had ended and we didn't want to get another vehicle. My spouse called prior to get the final price for the vehicle. He made an appointment and I took time off of work to get the bank check. We get there early that day thinking they'd take us earlier, they did. We stated we were in a bit of a time crunch. We were sat down told him we were buying out our xar had the check. He then asks if we want to do an extended warranty. I said i didnt have my checkbook on me, he quickly responds,"YOU HAVE A DEBIT OR CREDIT CARD ON YOU RIGHT?" How presumptuous of him to think we would just do the warranty. ( We knew we werent going to) After 46 minutes of waiting, , asking for him to crunch the numbers, he comes back with NOT the extended warranty price BUT a clerical error. They calculated the total with New Jersey tax not NY tax (where we reside). So we needed to pay an extra few hundred dollars on THEIR clerical error. So now, I have been waiting for an hour, we have to fork over more money. Still no price on the extended warranty. We say we'll waive it. So now we're waiting for the financial person to finalize the sale. 25 minutes more, we get called into the office only for him to say I've got 5 more clients I need to process before you. You can leave the check and come back ANOTHER DAY to sign the papers!!! We had the money ready to BUY out the vehicle and he's saying we'll take your money come back later??? Ummmm NO. Another agent heard the volume in our conversation heating up, he kindly stepped in and said he would process the rest of the papers for us. Another 15 minutes, everything was finalized and we finally got to leave. Unbelievable. Never again. read more

I am not exactly sure how to rate this business because I am sure there are worst businesses out there. However, I feel the need to report our experience. My husband and I went in to see about a new lease. Knowing the prices were going to increase since our last lease in 2020, we wanted to see what we could get by handing in our traverse for a 2023 model. The price was the price...but our budget is our budget and this is not an easy decision to make. So after saying we were going to pass on the car we then said we wanted to take one more look. What we really needed was privacy to discuss. After discussion about important finances my husband went in to ask for the key and we had already decided we were going to go for it. They made us wait an extremely long time and then our sales associate sent out a different sales associate to tell us that specific vehicle was sold the night before. He didn't even have the decency to speak to us himself. That is very SHADY and what I believe to be a lie. Who spends hours on a sale and doesn't check if the vehicle was available? Was he annoyed we needed more time to make a big decision? So that sales associate lost out on a commission and we all lost 2 1/2 hours of our time. With that I can only give it 1 star. Be aware that they are willing to play games and lose a commission... I will never go back... but they probably will not care. read more

I just picked up my 4th Corvette from this dealship. Andy Soltis has been my salesperson since my first purchase and he has always gone above board to be sure that everything goes as smoothly as possble. He is patient in presenting all the options available and in keeping in contact during the build out. It has been a pleasure to deal with him and the rest of the staff. read more

I give this place 1 star because 0 starts are not allowed. I called the service department to ask them if I could tow my car there be I gave them vehicle make, model, year, and even vin. I paid towing out of pocket. Spoke to Amanda. She told me to bring it in. When I arrived the sales advisor told me that he could not work on my car because it was not a Chevy. I was so upset because I called in advance to avoid issues. I spoke to Bill "the biggest boss" he tried to help me but what he was tellIng me just did not make sense at all. He was rude and so I left. Skip this place. read more

I give this dealership a ZERO rating! I had a new 2024 Chevy Trax picked up from this dealership & noticed on the window sticker it came with dealer installed liners. I checked the vehicle & the $295 liners I paid for were no where to be found! They ignored calls & when I finally spoke with him, he was very ignorant & avoided any accountability or responsibility whatsoever regarding his dealership saying it's not his responsibility even though the car was on his lot & because I did not purchase the vehicle directly from him. I don't know how they stay in business. read more

DO NOT WASTE YOUR TIME, MONEY OR ENERGY HERE. Incompetent and inconsiderate dealers. Once the car is off the lot, good luck finding assistance with the vehicle for any reason because no one wants to help. Will take my business elsewhere. Smoke and mirrors, AVOID! read more

So disappointed! Sales department was smooth sailing when I bought two cars in one day! Service is terrible! Literally fighting cancer and they would not help out with a simple headlight replacement on one of the two vehicles we bought from them. Sales department was flippant and rude and so was the owner. Some Brunner guy who should have gone for psychiatry instead of used cars since he is so knowledgeable on the normal human response, is the CEO, who no control over his organization or his employees. Thanks for being terrible examples of humans and certifying that all people who sell cars are sketchy as anything! read more

I lease my 2020 Chevy Trax I purchase them in Hawthorne but I live closer to Paramus and decided to give them a try my last oil change. They are quick and efficient you don't wait any longer then an hour for routine maintenance it was amazing! I will continue to go to this Chevy for my oil changes. read more

We drove our SUV all the way here from Arizona. It needed some scheduled maintenance. They were responsive, quick and to the point. Great car service experience. read more

Sales department pulled a bait and switch. Said they had a pre-owned Traverse that was two years newer than mine, with significantly less mileage. Went there for a test-drive to find out they don't have that vehicle and never did. Service department is solid. read more

Just went here to test drive a traverse with my wife and 2 kids. Told the salesmen that I was looking for a comparable model to the Acadia Denali we just test drove. The salesman put us in a base model for a test drive. Ok, same engine no big deal. Then when I came back I asked what was the highest trim level he had on the lot. I wanted my wife to sit in a town and country so she could get a feel for a fully loaded traverse. The salesman told me to walk in the back find a car I liked write the vin number down and come back, he would then give me a key and I could go sit in it. I'm trying to buy a 60k Chevy and you want me to do all the leg work. Then wondered why I walked out ? Like I was doing so thing wrong. read more

Omg Anthony the manager Kwami the sales guy & Rick the service manager are amazing !! Shop here ! They will take care of you. They care about their customers. read more

Terrible. Been trying to get on the phone for hours. Said they were gonna call back yesterday about my vehicle never did

I have been dealing with Paramus Chevrolet for many years both with the purchasing / leasing of cars and their maintenance department. Overall, to this point, I have been quite happy. As my present lease is in its final year I decided that my next car will probably be an electric vehicle. Because of my long history with Chevrolet I decided to take a serious look at the Chevy Bolt. I went to Paramus Chevrolet in order to get accurate answers to my many questions so I could make a well-informed decision. Instead, I got an inexperienced sales-person that admitted he didn't know a lot about the car and a sales manager that fed me highly inaccurate information. The sales manager made it a point about telling me the federal and state tax credits I would receive. What he didn't bother to mention is that the Chevy Bolt, as of now, doesn't qualify for the federal tax credit and in order to have gotten the state credit I would have had to buy the car last December. Whether they were completely uninformed or intentionally trying to deceive me is irrelevant. I have now lost my confidence in them and, to make matters worse, that sales manager called me and tried to deny what he said. I wrote a letter to the head of Paramus Chevrolet and the head of sales. To point, neither of them has responded. I guess they no longer care about my business. I will be looking elsewhere. read more

Second time I've had car in here and I can say they do a great job! Highly recommend!!

Hector Hernandez 11 reviews · 2 photos 7 minutes ago I purchased a Chevy Equinox lease return that was "certified Pre-owned" to gift to my wife and only after a month of ownership the transmission failed. They had to replace it twice before getting it right. And recently I brought my 2015 Chevy Silverado 2500HD in for service because they were the only dealership around with the parts in house. Although the mechanic performed the service well somewhere along the line In the 2 days it took them to service my truck several items were taken from my glove box one of which was my firefighter identification card and badge as well as my Hilti laser measuring device PD1. After speaking to the service manager he said I should report it to the police. It's a real shame because even though it's so close to where I live I will never return there for anything or recommend anyone to that location. read more

I purchase out my lease from Paramus Chevrolet and that's when everything fell apart. Despite paying $597.00 in Document Fees and $359.99 in DMV fees, Paramus Chevrolet failed to properly register my car in a timely fashion and as a result I received tickets for both lack of registration and expired plates. Fees on the tickets will be in excess of $500 and despite assurances that I would be reimbursed, they have gone radio silent. If you have Chevy business I highly recommend going elsewhere. Once Paramus Chevrolet has your money, customer service is non-existent. read more

Sales (1 star): My wife was looking to purchase a Chevy Cruze LT back in 2016. She had her eye on a white one at Grand Prize Chevrolet in Nanuet, but we couldn't get the salesman to budge on the price so we came to Paramus Chevrolet. The salesman here offered us a better price on a red one, but as we were sitting in his office completing the paperwork, the he told us that there was already a deal pending on it. We were both annoyed so we left. Eventually she got the price she wanted for the car that she wanted at Grand Prize about a month after she began car shopping and negotiating. Service (5 stars): We've been servicing both of our Chevy vehicles here for about two years now even though Grand Prize in Nanuet is closer. The service time is quick, and all of the service employees have been friendly and helpful, especially Jim today. The one time my wife's oil change took much longer than expected, the service department compensated us by offering a free oil change on our next visit. read more

We leased four vehicles and financed one with this dealership. Moe was a pleasure to do business with and Kwami as well. I highly recommend this dealership! read more

I cannot begin to express my frustration with Chevy Paramus. After only 6 months of leasing my 2022 Chevy Traverse, the transmission failed. I was given a loaner which had flat tires and 0% oil life. I then had to go back to get another loaner which was small and inconvenient for my family. I was without MY vehicle for 2 months with no updates. I called several times after that stating my brakes were squeaking. When the vehicle was taken in, I was told they test drove it and found nothing wrong. The squeaking continued. Here we are today, and my transmission has failed AGAIN. This time I was on the highway with my 2 small children and completely stalled out. I had to have my vehicle towed and a Lyft sent to me missing a half days' worth of work. I have a loaner again and was told my issue will take a long time to fix. This dealership will not take accountability for the vehicle that was given to me. This is unsafe to drive, and I do not trust taking it back. The management says they want to help you but then they completely dismiss you. I am beyond furious. read more

I just leased my third vehicle with Paramus. They do great work and most importantly I don't have sit in the dealership for hours. I was in and out in less than an hour. Car is great and I am very happy with the service I got and the price. I will buy all my cars from here as long as its Chevrolet. Thanks guys! read more

Paramus Chevrolet - Car Dealers Near Me - Paramus, New Jersey

RUDE. I'll never understand why car dealers feel the need to be such a-holes to customers, there must be 200 Chevy dealerships within driving distance. Filled out an online inquiry for a 2020 Chevy Traverse. These guys called me the same day (multiple times/day, sorry I'm at work and will call you back when I can). Asked for pricing over the phone. Yvonne (apparently the manager) wouldn't give me pricing over the phone, but asked me where else I went and what price I got. I told her, she said she would "run some numbers" and get back to me. She called me back and instead of giving me a number, proceeded to berate me about how there's no way that the other dealership gave me the price that I told her. She asked me 14 times if I was sure about what was included, I said yes. She continued to say that there was no way that was possible. So I just said OK thank you, I guess we can't make a deal. Keep in mind this entire time she didn't give me a price over the phone. Then she said "well when you go to that dealership and they ask you for more money out of pocket, you can call me back and I'll give you a realistic price". I said no thanks and we hung up. They've called me 3 times since. Not sure what else there is to talk about since she told me that the number "wasn't possible". Stay away. No one needs this nonsense before even going in there. I can already tell that this is one of the dealerships that negotiates with you for five hours, screw that. read more

Went in yesterday, first time buyer, worked with Andy and couldn't have been EASIER. He took the stress out of what can be very overwhelming!! He was kind, knowledgeable, and you can tell he genuinely enjoys Chevrolet cars. Will definitely come back for my next car. read more

Everyone at this dealership is very nice but when the final paperwork is drawn up they do not honor the discounts originally offered. On the initial paperwork, we were presented with a pricing breakdown that included a $2000 discount off the sticker price. The vehicle was not ready for release the same day so we had to come back to sign the contract and pick up the truck the following business day. When the contract was created, there was only an $878 discount taken. Unfortunately, I did not catch this at the time of signing because the cash price listed includes the taxes and I did not think to do my own calculations. Also to note, there is a sign in the dealership window that states they use Kelley Blue Book trade-in values, however our salesperson told us "no dealership uses Kelley Blue Book anymore" and the best they could do was $720 under the Carfax value. The discrepancy in the discount amount alone is significant enough to make a huge difference in monthly payments when financing. I think it is shameful to take advantage of hard-working customers on a budget. If you expect a good deal from honest people, this is not the place for you. read more

Kathleen Doyle in Service did a wonderful job keeping me updated on my vehicle. She provided detailed information and did their best to get the car back to me when I needed it. The tech who worked on my vehicle did a fantastic job as well. The car came back to me clean, with no grease on the steering wheel that I usually get from other mechanics. All the work I needed was perfectly done on time and I can't thank Paramus Chevrolet enough! read more

Terrible the manager here was extremely racist to my wife saying she didn't think the model was in her price range and a whole bunch of derogatory remarks. Terrible place terrible people read more

First of all the 3% service charge for cards is absolutely ridiculous. I am going to report them to Visa and Mastercard for this. And I experienced another case of Mansplaining and men telling me I don't know something when I do! I told the service intake person that they overinflated my tires to 39psi. But instead he snapped and cut me off, and tried to tell me that because the car had been inside the shop that it would read a high psi. Baloney! I rode around for three days just to see and the tires stayed around 38 psi. It dropped by one psi but the point was that they were overinflated! I knew I had saw someone there put air in the tires without even checking the psi. I brought the car in because the tire sensors were malfunctioning. So if this place checked the sensors then why didn't they check the frigging psi on the tires against the recommended pressure for the Camaro??? Made no sense. After three days I let some air out and brought them down to 33 from 39 psi when I saw the pressure rising again. THE MAN WAS TOTALLY NOT LISTENING! That was my first and last time going there. I'll just go back to Englewood. Better experience there without the "know it all" vibes. And they don't charge 3% to use a card. read more

Paramus Chevrolet - Reading on my tires when I left the dealership. This was too high and I tried to tell them this. - Car Dealers Near Me - Paramus, New Jersey

They lied to me about what was wrong with my truck and tried to charge me $650 to fix a problem that didn't exist. Very shady business. DO NOT BRING YOUR VEHICLE TO GET SERVICE HERE. I brought in my used Chevy Silverado because it had a Check Engine Light. My truck display also said to check the gas cap (I checked the gas cap and noticed it was old and needed to be replaced). After they inspected my vehicle they told me that the gas cap was bad and that the Evap Vent Valve needed to be replaced too (takes 20min to fix and part costs $30 on amazon). They said with labor it would cost $650. I told the service rep Marc Bader I was not willing to spend that and that Ill just buy the gas cap from them. He said okay it'll be $99 Diagnostic Fee and $41 for the gas cap. I agreed and when they handed me the bill it was $200.67. This confused me since I was expecting to pay around $140 for the diagnostic fee and gas cap, not $200.67. Then It gets way worse. I take the truck back home and decide to check the EVAP Vent Valve myself. When I go under my truck I realize that they unclipped the Valve to make it seem broken. I clipped it back and my check engine light turned off. The Evap Vent Valve was never broken to begin with. They were about to try and overcharge me $650 for this valve that didnt even need to be replaced. Then when I turn down there service I still end up leaving there spending $200 on a gas cap. The people at this dealership are crooks. Places like this need to be shut down. read more

They have delayed my return of my balance of my warranty. It has been six months and still waiting. It is not like a large amount of money. Unbelievable read more

Used to be a good dealership. Now they got bunch of hungry idiots working there. Was gonna return back after a bad experience last time. But reading these reviews I think il just stay away. read more

Came here for an emergency fix..... hub bearing went bad and it caused my power steering to lock up (electric steering). Staff here was amazingly friendly and welcoming. So I told them about an issue that I had looked at before that required my transmission to be rebuilt. Since the work had been done, I felt my car wasn't quite right. So Elisa urged me to bring it in for inspection. She and her colleagues told me they had the best transmission technicians in the area. I finally got the opportunity to bring the car in, and long story short, they found that my suspicions where correct. They replaced my upper valve body and wallaaaa!! All fixed! Thank you Elisa for listening to me, and thank you Paramus Chevrolet for an amazingly seamless experience! read more

Of all the scummy car dealerships in the world, Paramus Chevy is the scummiest! Wasted six hours over two days at this place, had a deal ready and deposit down, and the finance manager told us my husbands credit magically went from over 750 (consistently for a year) to 680 overnight and he couldn't make the deal. I showed him how it wasn't even true, I have the credit reports, and he said "[my] TransUnion is different than [his] TransUnion". Oh, and then he turned off his office light and went home. Lazy guy just didn't want to work anymore! Went home and got directly onto TransUnion (official site) and surprise, surprise, HE LIED!! Report showed a 735 in real time (which would be 750 less Chevy's hard inquiry)... so I called the dealership to let them know and they just DID NOT CARE!! What a way to run a business! Have reported them to the FTC and BBB. **EDIT: SEE PICTURE.** My husband and I both tried to call the GM today who was "not in the office"; when my husband stopped in to speak to someone this guy DID NOT introduce himself. This guy threatened that my review would be flagged and that "what comes around goes around" as if our review would somehow come to haunt us! A little while later we get this (pictured) comment on our Facebook review. The GM lies about a repossession (we have a great Nissan lease - thanks Ramsey Nissan! - and have never defaulted on a car), and then uses passive aggressive verbiage and further slanders us! They refuse to show us the report with this supposed low score, but we have shown our TransUnion report with a 735 as of the same date!! Do not waste your time! There are so many more reliable car dealers on the area. Highly recommend Ramsey Nissan and Ramsey Jeep-Dodge for transparency and honest sales people! read more

Paramus Chevrolet - Car Dealers Near Me - Paramus, New Jersey