Went there in April for driver's side windshield wiper repair. They had the car for 5 days....worse yet, just 6 wks later, the new wiper broke in two. I made another appointment, requesting a Loaner car. They made the appointment but ignored the loaner request. I explained the situation by phone, and advised that I'd purchased the car there AND was already inconvenienced by having to take the train at My expense for nearly a week, so they kind-of "owed" me the courtesy.. They advised that the dealership had No Loaner Vehicles...EVER. I took my car elsewhere for the warranty repair. Any surprise they've got an "F" rating from the BBB? I may lease another Hyundai, but not from this place....NOT RECOMMENDED read more

I've been calling in to the service department for 3 WEEKS to have my master window button fixed. Other than being bounced around to incorrect departments, I've left countless voicemails and no one has called me back. I go in today to inquire about my window issue and to let the manager know about no one ever getting back to me. The first two points of contacts when I walked in were really helpful. The two managers who I spoke to afterwards did a pretty bad job of handling the no call back issue. After telling them about the 3 weeks of no call backs, they sort of came off like they didn't care and that I was inconveniencing their conversation with each other. Their retort to me was "the calls go through a 3rd party." What a horrible excuse. I WILL NO LONGER PATRON THIS LOCATION. THANKS FOR NOTHING. read more

Charging over 5K MSRP for a base model is criminal and just anti consumer. They're all anti-consumer but this place - we'll remember this. Glad they're all closing down. read more

This place is a rip-off. My door handle needed to be replaced. They charged me $185 diagnostic fee. The estimate to replace the handle was $700! I paid the $185 diagnostic fee and took the car to a local mechanic who took care of it for $180. I feel stupid for having taken my car here in the first place. Stay away. read more

Literally had issues with my car and I got it this January. Thankfully, a majority of them were just wheel issues that I didn't have to go to the dealer for. HOWEVER my check engine light turned on randomly on my way to work yesterday morning and me and my brother have been trying to call and they never answer me, but when they answer him they keep transferring him and hanging up on him. I've been a loyal hyundai customer for 3 years, but after this lease is up, I'm NOT returning. Worst customer service ever read more

The lack of honesty and accountability from this dealership is too much. It was literally not until I went to another dealership to inquire about early trade in or buy options that I was made aware that I had been overcharged for my vehicle. Even when I went back to that dealership to report the incident, I was a first met with, I should have known dealerships were overcharging. However, what I was told was that the car was sitting for a bit and they were anxious to sell so that salesperson could get me a better price. The service department is no better. Skip Paramus and literally go to any other Hyundai dealership, or do yourself a bigger favor and just choose a different line of vehicle. read more

This dealership is a scam. I bought my Sonata here at Paramus and wanted it to be serviced for a few items that are under the warranty and an oil change that I can understand that is not under warranty. After dropping off the car I received a call from the service department telling me in order for them to service the items there would be a $200 fee to check some of the items and I would have to authorize a $2200 fee to "diagnose" the other items on the list even though they are still under the warranty. I told them it's still under the warranty and they refused to check the items unless I approved their fees. I said no just change the oil. I went to pick up the car and they did nothing. Not even change the oil. I then made an appointment in Bloomfield at Lynne's. They not only checked what was on my list they were pleasant and serviced what was on my list and I only had to pay for the oil change. I will never service or buy another vehicle from Paramus. I do not know how they stay in business. read more

I cannot recommend this location enough, by that, I mean I can't recommend a worse place to visit for a car. I don't have many regrets in life, but I definitely do when it comes to having done business here. I leased a car three years ago, but I decided I wanted to make a purchase going forward. I visited and spoke with Iggi B., who helped lease my car, and I was met with the typical aggressive, anti-female behavior that's sadly come to be expected at dealerships. My partner and I test drove two vehicles and I was prepared to possibly crunch some numbers for one of them. I had previously let Iggi know I simply wanted to stop by to discuss my options going forward, but once he realized I wasn't going to be lining his pockets during my visit, the gloves came off. The entire interaction became far too hostile for my liking, especially considering I wanted to make a purchase as soon as possible. I've never actually had someone blatantly discard my business, but here we are. I explained I was looking for a different price point and I was only met with inflexibility. He also told me to go elsewhere if I thought I could get a better deal. Again, not sure why any reputable dealership would have someone send a customer away. I said that was the conclusion of our business and rather than leaving on a good note, Iggi pulled out a carbon copy slip with sensitive information from a purchase where the customer supposedly bought the same exact car the day before. I repeatedly said I did not want or need to see it, as I felt it was an extremely inappropriate last ditch effort to get me to acquiesce. Does this sound familiar, ladies? Having someone ignore and speak over you when you're specifically telling them no? As a well-informed customer who has experience with cars, I didn't expect to be treated so harshly. Often, you'll find that salespeople try to intimidate women, Paramus Hyundai is no exception; I refused to be bullied into a deal and manipulated. I will not even consider purchasing a Hyundai after this experience, nor will I recommend this location to anyone I know that is in the market for a vehicle. Also, believe all of the bad reviews for the service department, it's nothing but a scam there. I have tire coverage for any incidents, yet they ignored the coverage and charged me $200+ dollars for a tire replacement. Also, many customers and employees did not have their masks on. This is totally unacceptable considering we're still dealing with COVID. Please, avoid this location. read more

Once again Paramus Hyundai wins the PRIZE for how to PISS OFF a CUSTOMER. It seems like they are PROFESSIONALS at this. I purchased a 2021 Hyundai Elantra from these guys & never once have I had a pleasurable experience. Ron Jelling the owner of the dealership will not be happy to read my comments, but they are well deserved. My battery on my electronic key needed to be changed. So I drove down to the dealership, went to parts & said I needed a new battery. They guy there said that will be $20 + tax. I said excuse me. I have had Hyundai's since 2009. In fact I have had 3 Elantra's, 1 Sonata, 1 Kona & 1 Kia Soul. Obviously I am a loyal consumer of the Brand. I have never paid for a replacement battery ever. So I say to the guy, I've never paid for a replacement battery. How about if I call owner & ask him what he thinks. His reply was, we don't care. We don't give away free re-placement batteries. Ok, so I filed a complaint with Hyundai Corporate. I then proceeded up to Wayne Hyundai where I have done business there before & they politely replaced my Battery for FREE. Even knowing I did not purchase this Elantra there. SHAME ON PARAMUS HYUNDAI. Hyundai Corporate needs to do a better job at POLICING THEIR BRAND. Time to get out of the IVORY Tower & into the Field. read more

If I had the option to rate this location 0, I would. One of the ladies at the front desk was RUDE and RACIST. This was by far one of the worse experience I had at any dealership. She kept gaslighting the entire time and immediately had an attitude when approached. read more

Car had an issue with the seat and a warning light that appeared due to the seat. They then wanted to charge me $200 to look at the seat and a $200 to look at the light on the dashboard even though both were related to each other. The advisor then blatantly and rudely lied to my face when I arrived and questioned his outrageous charge. Granted, they did ZERO work on the car, they had only looked at it. The advisor then tells me they spent 2 hours of their own time being generous to try and fix it without buying pieces. When I confronted him and told him I had time stamps showing a difference of only 35 minutes he claimed I was lying and I was wrong. Steer far away of this place they will only try to make you pay outrageous amounts and have no sympathy for their customers only their pockets. Update: I've had a business owner or service advisor comment on all my reviews yet none will answer phone numbers left. Still no resolution read more

Crooks- Conned a trusting old man into paying $47,000 for a Santa Fe!

I purchased a Santa Fe 2019 new and i purchased also a change of oil and filter series of coupons. I brought the car in for a 10,000 miles schedule maintenance and for one hour and half of work i was charged over $500. I asked how much will cost the 15,000 miles service and tgey sId over $600 +'parts and taxes. Stay away!! Before purchasing any car ask for theses costs!!! Outrageous!!! read more

Don't fall prey to their pressure tactics by the so-called "service specialists" upon your maintenance service visit. If they tell you your car needs so and so services in order to prevent harmful consequences (despite your car not reaching the required mileage + having no apparent broken compartments), say not now & do your own research before going through with it. Most likely, it is NOT necessary. Ex.) A Flush Brake System may be necessary when the time is right, but an additional Throttle Body Service, Emission System Service, Coolant Flush, all at $1400 when you haven't even reached 10,000 miles?! They will conveniently leave out the fact that these services are optional and unnecessary, but will pressure you using your fear of risk to make you think it has to be done, esp if you are a new car owner, or unfamilar of the services & requirements. They act as if your best interest is in their hearts, but the outcome will be the opposite. A so-called service specialist will tell you your mileage does not matter, but inconsistent maintenance service (every 6mo.) will cause these cost + service accumulations. All false, all guilt-tripping, deceptive. Scams disguised as friendliness. Being a new customer, I had fallen into this trap, but truly hope no one else would have to go through with this. Once I had educated myself and reached back to them in complaint, they did not bat an eye and will tell you all was signed & done, that it is too late. Avoid Hyundai Paramus Services Center at all costs, they will treat you like prey at any chance they get. read more

Just read reviews before dealing with this dealer! The service department is just as dishonest as the salesman in the sale department! Parts department is ok n very helpful! U need to buy a car somewhere u can have it serviced honestly n this is not the place ! Even for warranty work use another dealer such as liberty Hyundai! Original they lied to me about my car needing throttle body cleaning they took a w tip n rubbed it on the black rubber intake tube n said throttle body was dirty. It was as clean as day car was bought ! When I showed them pictures I was told it was only recommended but they showed me a black q tip n said this service was needed ! Very dishonest! Also they screwed up my alignment as they charged me for a four wheel alignment but only said they adjusted rear toe n left steering wheel off center now since they didn't touch front toe my tires r wearing n had to re alignment at a real reputable dealer ! read more

Paramus Hyundai - Throttle body I was told needed to be cleaned! - Auto Repair Near Me - Paramus, New Jersey

Why would I contact you??? Your service Dept charged over $450 for diagnostic testing for a part that's still under warranty that you won't fix under warranty. We are working with Hyundai corporate, the person we are dealing with there said she has contacted your dealership in the past and had to deal with an extremely rude female employee. STAY AWAY FROM PARAMUS HYUNDAI. read more

DO NOT BUY A CAR FROM THIS SCAM DEALERSHIP. They lied to me several times and sold me a Certified Pre-Owned vehicle that was not checked. As soon as I got home with the vehicle I opened up the passenger door to find the interior fabric of the door ripped. I called the salesman Sammy and told him the issue and e said he would call me back. Several days passed by and I called him again and he said he would call me back. After about a week of him not getting back to me I went to the dealership. I spoke to the sales manager Jesse Lopez. I told him I did not think the car was certified if something as simple and visible as an interior rip was not noticed. I asked him to recertify the car which he refused. He did repair the rip. I called Hyundai and they told me to rake it to another dealer. I could either pay for recertification or wait till service is required and the new dealership will look over the vehicle. When the new dealership looked over the vehicle they said the vehicle needed brakes, a drivebelt and brake fluid change costing about $1000.00. I asked the new dealership if they would have replaced and/or fixed these items. They said yes. I went back to the lying Paramus Hyundai and spoke to Jesse Lopez again. He argued with me but told me he would do what is right and he would call me. Well.... True to form I did not receive a call. I went into the dealership and Jess Lopez told me they will do nothing to help me. They say the car was certified even though there were visible rips in the interior, brakes required and other maintenance not done. I told him I would pay some of the costs but did not feel it was fair to me that Paramus Hyundai did not properly certify this vehicle. He told me with a smile on his face that I am out of luck. HORRIBLE DEALER!!! read more

Made a 10am appointment. Got there at 950am. Was told it would take 2 hours for oil change + diagnostic test on my electronics. I waited. Was told at 130pm that they needed 2-3 more hours and that my airbag was faulty so they needed to fix it and it would cost me $500. Then they told me my oil change was $60 and I told them the price listed online was $28. They said the $60 was special oil change which included topping off fluids (which EVERY PLACE DOES FOR YOU AUTOMATICALLY). I said I did not want the special oil change and just to give me the regular one. 8 hours later, I'm home, $500 poorer because my warranty doesn't include faulty airbags, and I noticed on my drive home my steering wheel was not in-line with the wheel alignment. I'm guessing they did that on purpose to get me to come back for wheel alignment and hit me up for more $$$$. Anyways, I'm never going back here again. Second time I've come here and they've tried to con me into getting all these random updates. You have been warned. Do NOT go here for any type of repairs. They are only trying to get as much money out of you as possible. Screw this place (98934893x over). read more

If I could give this place 0 stars I would. It was an nightmare going to them. I came for service of my one year old Tucson. They told me that I need to get $600 of work on my car. They are rip offs. This car is one year old and still in its warranty. I would not recommend anyone fo go to the this place for anything. They don't care about their customers they only care about making money. I left my car there and they said she would call once it's was done. When I stopped back in to check on it. It was done and sitting there. They have no consideration for peoples time and money. I don't get it read more

I brought my car in last week Tuesday. It had a sensor problem and they said I had a broken sensor. They ordered the sensor and I paid for it. They said about 3 days. 8 days later I call about the sensor with the parts department and the person who answered was rude and belligerent. He said I left you a message yesterday and it is not in. I did not even identified myself and he was immediately rude. All I was doing was inquiring if it was in so I can make a service department appointment. If this is how they treat a customer with a 2022 Tucson then I can imagine how they treat others. I will not use this dealership again and telling all my family and friends in NJ not to patronize them also. This has to be corrected. read more

After having bad experiences at multiple car dealerships, I was going to give up getting a car to replace the one I had. However, after coming to Paramus Hyundai, I was able to get a 2018 Honda Elantra Value Edition at an affordable price. Upon entering the establishment, I was kindly greeted by the lady at the front desk and was directed to a clean waiting area. I was then promptly greeted by salesperson Michael Gibson who sold me the car I have now. Michael was not only polite, but also transparent and listened to my concerns when it came down to finding a car best suited for me. I knew exactly what I was paying for which is very important to me! I was not rushed nor was I talked down to, which are two things I commonly experienced at other dealerships. Michael went ABOVE AND BEYOND and I cannot stress enough how amazing of a salesperson he is! The car purchasing process was quick and painless. I purchased my car at this dealership March 3, 2020 and continue to love my car. I have had no issues whatsoever and am grateful I chose to take my business at this establishment. I will definitely continue to take my business here! read more

Everything is great when they have the sale... If you ever have a problem with your car expect to be meet with rude, nasty and just overall unprofessional service... This was hands down the worst customer service experience I have ever had EVER! I just couldn't believe how I was being spoken too...it was that bad! read more

I am extremely dissatisfied with the service I have received on July 25, 2022 at Hyundai service center at Paramus, NJ and I've dispute the charges with my credit card company.   * Background: On July 25th, 2022, I took my car to Hyundai service center at Paramus with a complain about noise coming from the front right wheel while driving. I specifically explained to the front desk (Khary Ogunniyi) that even while parked, you can hear the unusual noise if you hit the tire with your fist (none of the other tires has this issue). I also had a lengthy conversation with the manager (Vivian Rappa) about the bad quality of service in my prior visits as I suspected the noise started after I brought my car for service last time in Dec 2021.   * Service Received: I was told that the noise was caused by issue in the right/front control arm, front sway bar, and the rear shocks even though the noise I complained about was coming from the right/front side only. So they changed all those parts for a total invoice of approximately $3k, assuring me that the initial noise is now fixed   * Negligence of Service: I drove the car out of Hyundai shop around 5:30 pm on the same day as the service and on the way home noticed the same issue still persisted. I could still hear the noise while driving. This is clearly an issue of service negligence as it shows that no one at the shop inspected the car to ensure the initial noise complain has been fixed.   * Second Opinion: On July 30th, 2022, I took my car to another shop for a second opinion. They had identified that the noise was coming from a loose caliper screw in the front right wheel which they fixed for me for a nominal fee. While they were able to verify that parts mentioned above were changed but they couldn't ascertain if it was necessary to replace those parts given that they had no access to old parts and they also confirmed that source of the noise was a loose caliper screw not the replaced parts. This issue is a case of service negligence at Huyndai shop and I'm really frustrated because I had to take the day off from work to bring my car for service and pay $3k for changing parts that I am not convinced were necessary given the second opinion detailed above. Not to mentioned that I had to spend more time to take my car to a different shop for the second opinion. This is one of the worst customer service experiences I had ever experienced in my life and as such I've disputed the charges with my credit card company. read more

Horrible service department, went in for engine oil leak was told they needed a diagnostic repair on top of oil change. When asking what the initial diagnostic covered, I was told that is how the mechanic gets paid for looking at the engine. Further asked for additional information beyond looking at the engine was told that is what their process is. Horrible attitude by alleged head of department Vivian. I also requested to speak to a manager and was told there is none. Sad excuse for a service department Notification given to me by Paramus Hyundai, told that I should call Roco, I called was told it was his day off and he would call me back the following day. That would of been Saturday. I never received a call. Still waiting read more

Last one in 2017... Shopping for a new vehicle has never been one of my favorite things to do. As the old expression goes "I know a guy that knows a guy" that has led me here. That person was Ludwin Rosa, sales and leasing consultant. Already had a good idea of what I wanted by doing online research at their website which was very helpful. Cutting down of having to go through all the various models and options. What I wanted most was good mileage, all wheel drive and a sun roof that this vehicle has all three and then some. Lots of bells and whistles which I am still trying to figure out. It is just that financial dance going back and forth for at least an hour. Every dealership is the same way. Never show your hand right away it is like a game of chess. After my trade in (RIP my old Buick) the dancing started, a couple of counter offers later we settled on a deal. Don't think it was a great deal but I got them down roughly $160 a month something I could definitely work with. They had also given me a $2200 credit on my purchase. It has been so long since I purchased a vehicle that they do all the vehicle registration for you. All I have to do is drop off my old plates at the DMV. read more

Literally the worst part of my life is dealing with Hyundai Paramus. Through their poor repair service (incl. oil change), it almost got ME AND MY FRIEND KILLED in the freeway of Los Angeles. I HOPE THIS POST GETS THE ATTENTION THEY DESERVE AND PAY FOR WHAT A HORRIBLE THING THEY'VE DONE TO A LOYAL CUSTOMER OF HYUNDAI. They have COMMITTED FRAUD, LIED, and are taking ADVANTAGE of me. Here is the terrible story: I moved to Los Angeles with hopes to start a wonderful life with my new job. Rest of my family, who lives in NJ, have decided to send me their car to support me with the LA commute. Before they send the car to CA, they decided to go to Paramus Hyundai for any necessarily repairs so that I don't need to get any immediate car work done in CA. Paramus replaced my engine oil, and few days after, my parents sent the car (2015 Hyundai Sonata 25,000 miles in) using a certified vehicle transport services company. It did take 2 weeks but I was just very glad that I got the car. After 3 weeks of driving my car in LA (less than 400 miles since the repair), a horrible thing happened. I was on the I10 freeway around 10pm with my friend in the passenger seat, then we suddenly realized an oil smell from the car and a strong engine sound. The engine oil sign then turned on and the engine turned off with no access to accelerate the car. We were unfortunately still on the freeway with other cars flying at 70 mph. I immediately steered towards the right side of the freeway to stop and ended up hitting the back of a truck on the side of the road. Although there were some damages in the front bumper were just glad that we stopped the car since we could've gotten in a serious accident. We called the towing service and sent the car to the Hyundai Garden Grove dealership in Orange County. They examined the car and found that the ENGINE OIL PLUG had disappeared. The service manager indicated that the last repair I got my engine oil changed did a poor job of tightening the oil plug because a plug shouldn't just fall-off/disapper. Was this the vehicle transport company's fault? No, I checked with them to see what their procedure is and they scoffed at me saying that they don't even know where the oil plug is located. This is CLEARLY Hyundai Paramaus' fault and they have yet to accept their mistake or responsibility. I worked with a Case Manager from Hyundai Corporate and she literally said that if the dealership says they are not responsible then corporate cannot do anything for the customer. SO WHAT IF THIS MISTAKE KILLED ME DURING THAT NIGHT ON THE FREEWAY? IS THIS STILL MY FAULT COSIDERING THAT THE ENGINE OIL PLUG CAME OUT AND STOPPED MY CAR? I hope you guys really read this and brainstorm with me on how I can get Paramus to pay for the engine of my car. They have zero logical argument to why they are not responsible for their poor mistake, yet Corporate is saying that they cannot do anything to a "privately-owned" organization, Paramus. read more

I have leased a car from this dealership because it's the only Hyundai dealership near me. I recently made the mistake of not learning from my previous terrible experience and went back to lease a car for my mom. I was met with a nice hello and introduced to salesperson Stephen. He was nice enough to show us the 2 car models that we wanted to see. When we were making our way to the office to discuss numbers, I let him know that I didn't want to do the dance of going back and forth with the dealership about monthly payments. I wanted the dealership to give me their best number and I was ready to sign paperwork if they give me decent numbers. Well stupid me to think that they changed, I should have learned from my first experience, which was horrible, Stephen and his managers, started me off at the very top of what they can charge me, I almost walked out, but I didn't want to offend Stephen who looked like he was just starting out. Shame on me! The inept management of this dealership and Stephen kept playing this stupid charade of back and forth, they kept asking me how much do you want to pay?, I finally said how about zero!! Do yourself a favor, DO NOT put yourself through this ordeal, I would use this dealership to test drive and such, but I wouldn't purchase or get your car serviced here. The service area is another whole bag of tricks. They will nickel and dime you till the cows come home. I don't like posting negative reviews, but we really need this dealership to go out of business or improve DRAMATICALLY. I would like to support Hyundai, but I will NEVER go to this dealership again! The 2 stars that they have is generous, if they can get 0 stars, I would!! Please stop calling me, I already leased a very nice Honda Civic for mom, and it was a pleasant experience! read more

I bought a brand new Sonata here 4 years ago. Since that time, my ENGINE has been replaced TWICE. Both times covered under warranty since it's a manufacturer problem. That's 3 (THREE) engines in 4 (FOUR) years. I spoke to the manager of this establishment today (Rocco) and he told me, "this isn't a Hyundai of Paramus problem, it's a Hyundai corporate problem." The goof ball who sits in the "pit" said he would provide me with the corporate number, and instead he gave me the number for Hyundai finance that allows a customer to make a payment. These people are pathetic. Don't bother spending your money here read more

I have been trying to reach Rocco about my car that was delivered with a scratch. I was not provided with any documents about how much my lease is going to cost me if I buy it out. All I was given was a single page showing my monthly payment and optional fees I did not ask for. They refuse to come to my location to fix the car. I called ahead to confirm the online price and they did not honor it when I got there. They offered a certain amount for my used car and then told me there was no way that would happen, as soon as I arrived at the dealership. I am still waiting for documents showing how much I was charged, and I expect it to be much more than I was told in the dealership as I already see that there were optional charges thrown in and they are not interested in honoring their advertised pricing. read more

One of the worst "customer service" experiences of my life. After purchasing my vehicle, the dealership needed to mail me my title and a check. After several weeks of waiting, I called to ask about the status. I called dozens and dozens of times, 2-3 times a day for weeks. Every single time I called, I was transferred from the front desk to different people (salespeople, finance, the DMV office, the corporate office) to "help" me with my problem. No one ever answered the phone or returned the voicemails I left. I was on the brink of getting lawyers involved when a helpful front desk assistant, Sylwia, did the job of the absent salesman and mangers. She tracked down my documents and overnighted them to me. This ordeal caused an unbelievable amount of stress and anxiety. Do not trust this dealership and do not give them your business. *I had tried before I wrote this review to contact the general manger Rocco via email (the man who responded below), but he never replied. As other reviewers here have noted, they seem to take advantage of women. read more

This is the worst dealership in all of New Jersey. I was tricked into paying $12,000.00 over sticker. Yes, $12,000.00. I questioned the financial manager, asking him to point out what charges on the contract added up to $12,000.00 over sticker. When the General manager saw I was asking questions, called me a "little s8it." Even after dealers fees, taxes, interest, I forked over $9000.00 and I still could not get an answer as to how/what added up such an overprice. Then, because I was persistent, I was offered $4000.00 to as the finance manager said, "make this go away." I would have to sign a paper saying I wouldn't go to the Better Business Burau or Cooperate Hyundai. However, I would sign now, and get money 6 weeks later. I didn't sign. Also, if go to the website to write a review, my access is denied. I had to fish around other sites till I snuck into one. I use friends computers too, using there emails. Bottom line Paramus Hyundai, in a word, BAD! Anywhere else is better. I'm an old man, and they took me. read more

If you want an honest, straight forward, non harassing sales person then see Michael Gibson!!! I walked in to see about options to lease a palisade XRT. Unfortunately they didn't have one. On a good note, Michael said hello to me as I walked in. But didn't leap out his seat like a vulture hunting for food. He let me look around until I approached him. He answered all my questions, gave me options, and showed me what's to come from Hyundai without hesitation. I'm trying to stay within my payment I have now on my Dodge Durango. He ran a few estimates within minutes without a problem. Unfortunately I didn't get the vehicle yet, but the experience is worth going back in the near future. A few days passed by and he even text me to show me another option. That's how a true professional salesman should treat a potential client. (Take note Mazda of Lodi.) Thank you Michael for being so professional and understanding on what a customer's choices are. read more

I should h have read reviews on Yelp before going to this place... After leasing a car and coming home with lease agreement I was charged for something that had not been agreed on. After several e-mails and phone calls I discovered that my copy of the agreement "accidentally" did not have the specific page with information I was disputing. Extremely rude manager. They try to intimidate you! Manager even threatened by e-mail to post complains about my professional capabilites ! Unbelievable... Tried complaining directly with Hyundai but as they told me dealers are independently owned and they cannot do anything.... I am surprised this place is still opened with so many unhappy costumers. Do yourself a favor and drive few more miles to the other Hyunday in Mahwah read more

So I went in to test drive the palisade at the urging of the Manager Kevin who stated that they are not marking up the vehicle. Well... I am here to tell you that was a lie. The sleezy sales manager tried to convince me he was marking the vehicle up $1995 which he normally charges 5k to other people. After doing the math, they ended up trying to charge me a 7,000 premium and $727 per month on a vehicle. When I explained that was outrageous for a Hyundai and is more in line with a BMW price wise his response" these people think they know the business. Go drive a BMW". Great way to treat potential buyers. Steer clear of the shadiness. read more

I'm updating my one-star review to reflect how awesome Marilyn from the customer care team is! I'm very sad it took me having to leave a negative review, but Marilyn responded quickly and resolved my issue within a day when other staff at Paramus Hyundai refused to escalate my concern. Our new car is awesome though! read more

This is my second Hyundai from Iggi Barreto! Iggi is a true professional who takes his time answering questions and getting the best deal for his customers. He goes above and beyond and he truly cares! He made leasing a car seemless. Ask for Iggi and you'll be happy you did! read more

My car was towed in I ran over something on the road and my transmission was shot annie in service recommended I call my insurance. Thanks to her they covered it everything she is an angel. She called me to tell me when it was completed she followed up every step of the way. I highly recommend you speak to annie she is the best read more

Rip off, con artist. First of all it took them 9 hours to service the vehicle! I took made an appointment here for mu dad's car to do one service (oil change and flush), they up sold to do the 60k maintenance. He comes back to me from a $150 charge or so to upsold to over $800. Fine I'll let it go. My dad is almost 70. They call him to do additional services and according to him they didn't tell him the price and he forgot to ask. As a service department you have to tell the price before you get agreeance for a service. Long and behold the cost to do brake services is $1200. Wow. For a Hyundai, unbelievable. If I am to believe these people, which according to the reviews I shouldn't, my dad is a liar. $2000 from $150. Never will bring my father here again! They are lucky he told me to let it go because I'm very very upset about this! And apparently they do it often! read more

Iggi is the best! Very professional and helped me get a new Sonata limited at a good price. I highly recommend him!

I never take the time to give a bad review, but in the case of Paramus Hyundai, I have no choice. Their service department is basically a criminal organization masquerading as a legitimate business. They attempt to sell you services you do not need, and in my case charged an exorbitant "refundable" diagnostic fee ($422) for what is clearly a warranty repair. Their claim is that if the repair is covered by the warranty, your diagnostic fee will be refunded. My service advisor was Constantino. His next truthful word will be his first. They get very upset when you challenge their practices. Constantino assured me that the fee would be immediately refunded (as soon as it posts, in his exact words) once they determine that the repair is covered by the warranty. In 40 years of owning cars I have never seen a dealer utilize this scam. At days end I was informed that the repair would be covered by the warranty (one out of two, that is) and that a part had to be ordered. My car could be picked up, my "diagnostic fee" would be refunded, and I would get a call when my part was in. After no call in 10 days, and no return calls from either Constantino or the service manager, I spoke to a person in the parts department. He informed me that no part had been ordered on my account. No returned calls once again, no retuned e mails and no refund of my "diagnostic fee". After approximately two weeks, they issued a credit to me for most of the fee. I am pursuing the balance. Maybe it's a float game they are playing if they perpetrate this on hundreds of customers. I had a lengthy conversation with a Hyundai USA representative regarding their practices and they seemed very concerned. Hopefully they will take some sort of action. in any event, I cannot comment on their sales team since I did not purchase my vehicle there, but as far as their service department is concerned, stay as far away as you possibly can, and read all the other negative reviews. BYW, my warranty repair was taken care of by another Hyundai dealer, free of any charges. read more