My mom had a prepaid plan with Neptune. When she passed this month, working with Neptune, and in…read moreparticular Amber, could not have been easier. Amber explained the process, kept me informed both via phone and e-mail, and answered all my questions. Everything happened exactly as she said it would and in the timeframes outlined. I could not have had a more positive experience, circumstances not withstanding.

Neptune office HAS recd cancellation request and has acknowledged in writing; in email; and via…read morephone. I paid $99 plus about 28 payments of $49. My refund, via writen letter from your office, is $430. The significant cost of cancellation after the first 30 days is very ambiguous in the contract and not discussed in detail at original. I even tried to donate the unopened Urn and was flatly told no bc the company changed suppliers. Urns don't expire and someone, somewhere would have genuinely appreciated this gift. Not morally ok! Your contract should give specific examples and dollar amounts of potential loss should someone's circumstances change and they elect to cancel during the life of the contract after the initial 30 days. Future clients beware!

Hannah designed a very impressive memorial to be placed at the feet of our parents. I was exactly…read morewhat I wanted only better. She took my idea and made it perfect. Hannah is a very talented and caring designer.

These guys were amazing. When I got to their office Hannah had already read my husband's obituary…read moreand predesigned the beautiful headstone for me. They installed it so quickly I was shocked. Its so beautiful and I highly recommend them.

Very kind and professional, reasonable prices & low pressure-they did everything they said they…read morewould do & made a stressful time MUCH easier for my siblings and me upon the passing of our mother. We had a lovely, small memorial service at their convenient NW Hills location, a beautiful family burial gathering at lovely Eloise Woods, & they explained every cost & gave me options. They reminded me what I planned to order and assisted me with my photos for a memorial video & ordering a gravestone, all very easy & at a reasonable cost. Whew! thank you all!

I simply cannot say enough wonderful things. The staff at Austin Natural Funerals stepped into our…read morelives at such a difficult time, and made us feel so very cared for and valued. They were professional and loving. They walked with our family through our time of sadness, and made the process as easy and stress free as it could have been. I highly recommend them, and am so glad we choose them.

Just don't. Spare yourself the agony in your time of grief. This operation is sloppy at best…read more They will take your money, deliver services eventually, and not return your calls when there's problems (there will be). They've been screwing up the death certificates for months, made two promises to deliver, then disappeared without a trace. There's literally no one to talk to. IF they call you back, they'll blame it on their answering service. I haven't heard from them in weeks. They've basically stole the money and ran.

They are the least expensive option in the area but they take quite a while. It pains me to think…read moreabout my brother deteriorating before they finally went through with his cremation.

I really like this funeral home, me and my family went there just recently for my uncle who passed…read more The staff was incredible, they dressed up in black and red for the sake of my uncle's favorite colors which was so thoughtful and sweet. The video was well put together too, TV's all over the funeral home were showing my uncle. They definitely showed empathy. definitely went above and beyond for me and my family.

The planning went well and so did the funeral. The staff was…read morevery courteous and extremely helpful.

I highly recommend Coik-Walden! They were awesome during my time of grief and I couldn't have asked…read morefor more.

This cemetery's location is very beautiful so we are happy with our surroundings. However, for…read moregrieving families, you may want to bring an advocate to help you through your appointment, since we found the customer service is hard sell and very chaotic because of software glitches. We encountered limited explanations, carbon copies instead of legible copies and nonexistent sales recipients. I recommend you push to get a full accounting of your purchases along with your sales receipts, preferably before you leave your appointment. Even after 6 weeks, their billing errors are not fully corrected. You will need to be proactive in order to understand what you purchased and how much it costs.

We recently attended a wake for a dear friend here at Weed Corley Fish. The home feels nothing like…read moreyour traditional funeral parlor; the interior is quite luxurious in an understated way. It is spacious and well lit with plenty of space to commiserate with friends and family, and also has a catering kitchen to serve beverages and snacks during any services. Everything was professionally handled. Highly recommended.

Our family has had to endure quite a bit ofdeath the past few years and this has been the worst…read morefuneral home we've ever had to deal with. Embalming wasn't don't until days after death, allowing bloat to set in. He was absolutely unrecognizable and most of our family chose to let only those over the age of 18 to see him and even us adults had a hard time seeing our loved one in such a way. The staff was extremely unprofessional and refused to let us speak to the manager of the establishment. Because we asked to speak to management several times with multiple issues such as being late with the viewing, forgetting his personal items, forgetting items that were suppose to be on the casket, etc... staff became extremely rude and defensive and shooting ugly looks to our family. This was the worst treatment of our deceased and living loved ones that I have ever encountered.

Attended another viewing this past week. Getting to know this place better than i would like, but…read morebeen there enough to appreciate how things are handled. 1. Staff- very helpful and kind, even to visitors. There was a lot of extended friend/family drama going down, and the two gentlemen up front were helpful and discrete. 2. Generous parking. It can be a bit tricky turning into the lot across Lamar, but there is access from the street behind the building - and the 32nd street light makes that easier. 3. Well laid out, several options fro side rooms and seating for guests to gather. This was helpful considering the variety of people in attendance, there were children, babies, adult children, and step families. Having different areas to gathered help keep things smooth without scratchy situations flaring up. (That was later) 4. The family felt like "good" about how things were handled. The last thing they needed was more stress, so it was very nice to see them content with the arrangements.