I'm updating a prior review re Neptune in Austin, Tx. After reviewing my complaint, a refund check was issued and very appreciated. They also allowed me to return an unused, unopened urn they originally refused to let me return or donate. Thank you. read more

Very respectful went straight to the point took care of all the paperwork needed I don't wish this upon anybody but this company sure did do their job. Well, thank you so much for all you did for my family. read more

I get the sense they are very much like a used car dealer. It was the end of the quarter and they were offering a $250 discount. If I sign by the end of the month. That's a fairly small percentage based on the total cost. I also asked for a contract in advance so I could review it. I got that contract two days before the end of the month. They are basically an insurance company and do not own any crematoriums. read more

Purchased years ago. When needed, amazingly quick support. Service outstanding. Staff cordial and proficient. Best investment I have made. read more

My mom had a prepaid plan with Neptune. When she passed this month, working with Neptune, and in particular Amber, could not have been easier. Amber explained the process, kept me informed both via phone and e-mail, and answered all my questions. Everything happened exactly as she said it would and in the timeframes outlined. I could not have had a more positive experience, circumstances not withstanding. read more

Our daughter died in Oct, since we are not in Austin, we never received notification. When we did find out, she was already at Neptune, who we were aware of. We were very impressed with Amber, she brought everything back to where it should be, we had very little to do, she handled everything and at a very reasonable price. Through our experience, my wife and I will use Neptune in the Houston area, in the future, when the time comes. read more

The employees were instructed to send the death certificates to the Executor of the Estate. They allowed a relative to walk in and take them. They also don't have the funeral home/crematorium facilities there. They outsource them and charge for the service. Better to contact a funeral home directly and save money and get a more professional job. read more

My wife died and my World collapsed. I discovered that REAL help was available, and we had subscribed to Neptune some years earlier not thinking that we would ever die, but to help the children Neptune seemed to offer a solution. I am SO grateful that we did subscribe. The people at Neptune could not have been more kind, compassionate and helpful ( thank you Lynette). They too care of details so that I didn't have to. I have been telling everyone I meet that they MUST subscribe to Neptune TODAY. I don't remember what it cost, and I don't care - the service I have had from them has been priceless. read more

I bought cremation services from Neptune for my wife and myself in 2021. My wife died of causes related to dementia in January 2025. Neptune took care of the cremation and death certificates. The staff kept me informed of what was happening after her death. There were no problems and everything went smoothly. read more

Losing a loved one is already such a painful experience, planning end of life services compounds said experience. Coming from Michigan, I was overwhelmed and I didn't know how and where to start. The Neptune Society was recommended to us as a resource from the hospital. Upon confirming my loved one's wishes with family, we contacted Neptune, and they handled the rest. From confirming our order, and communicating the entire process distinctly and clearly, Tiffany handled us as a customer with grace, sincerity and professionalism. 5 stars, and though I would never want to go through this experience again, I would recommend Neptune Society to anyone going through something similarly. read more

The death of a loved one is never easy. It's really overwhelming with everything that you need to get done and everyone contacting you at all sides. I recently lost my father, the help at Neptune Society was truly amazing. Supportive and attentive. Everything was explained well and what I didn't know or how to handle, I received excellent advice with care. I appreciate all that they did for me. read more

Neptune Society - My keepsake urn. Opt in red, it was my Dad's favorite color. - Funeral Services & Cemeteries Near Me - Austin, Texas

I was truly impressed with Tiffany and all the staff at Neptune Society. They handled everything and made it all so easy during this trying time. I received a call at 2:30 in the morning from the my husband's Memory Care Facility. He had passed in his sleep. Not able to drive there at that time since I had taken a sleeping pill I just told them to call Neptune Society. Everything was handled. I did not have to worry about a thing. A few days later I went to their office to sign some papers. They had notified Social Security already. One less problem for me. I was very stressed and Tiffany just had everything under control. A few weeks later when I picked up his ashes Tiffany had all the paper work I needed to take his ashes on a plane. I was very happy and relieved how they had handled everything. It really did make things easier for me. They also offered care for me for multiple weeks during my time of grief. I would highly recommend Neptune Society. Their kindness and compassion were outstanding. read more

Neptune Society is very knowledgeable, trustworthy and kind. They answered all my questions and kept me informed.

We used the Neptune Society for my father in February 2020 and then in early May 2024 for my mother. My parents wanted to make this process easy for us once they passed. Losing a parent is difficult, at any time. Both times my parents were handled with respect and care. The process was made easy and was very timely . Joe helped us and was very professional and kind. He answered every question and was not pushy about anything at all. read more

My aunt had prearranged her cremation with Neptune Society ahead of her passing. When she unexpectedly died in her sleep, all we had to do was contact Neptune Society and they took care of everything, from working with police/medical for picking her up, getting the death certificates, contacting Social Security, etc. We also had a way to post an obituary online. Joe at the Austin office was extremely gracious, helpful, and caring. We are super satisfied and happy my aunt chose them. read more

My husband and I signed up with the Neptune Society several years ago. At our introductory meeting, we were informed about their services. It gave us peace of mind knowing that Neptune would respond to a death anywhere in the world. My husband passed away earlier this month. Neptune certainly lived up to their promises and reputation. All the arrangements were handled with little effort from me. They always responded to emails or texts in a timely manner. They were caring and sympathetic. Joe Dilleree was our Neptune contact, and he did a great job. I can highly recommend them. read more

I dealt with Tiffany Allan when my mother passed and she was 100% professional and very knowledgeable. I was treated with a great deal of respect throughout this process and would recommend the Neptune Society to anyone. read more

We purchased a pre-planned cremation for my mother about a year before she passed away. When the time came, they still came out to our tiny Texas town at 3am and respectfully and delicately helped her to her final destination. We worked with Tiffany very closely, who constantly kept me informed of when my mother's body was received, her scheduled cremation time, and reviewed over all the paperwork with me. She helped me understand every step of the process, and answered all the questions I had day or night. Everything exceeded our expectations and Tiffany helped make things so easy for us so we could focus on our family. Elizabeth also followed up with us and has sent us many follow up texts since then, to see how we are doing, to provide grieving resources, and to let us know that they were thinking of us, esp on what would have been her 72nd birthday. I highly recommend this service to anyone who is looking for an easy, seamless, helpful, supportive cremation service. We will be purchasing plans for additional family members for sure. Thank you, Neptune Society in Austin TX, for your continued support and respect for our Mom. read more

My dad had prepaid for cremation with Neptune before he passed, and once he died, this company made things go so smoothly. The compassion, professionalism and efficiency was so impressive. The pre-arrangement included shipment of his ashes to a funeral home in another state, and the staff handled all of this, including a flag (he was a veteran) with expediency, courtesy, and helpfulness. Bravo. read more

We worked with Stephanie Sylvester when my mother passed in 2022. Stephanie was extremely prompt and available in assisting us, especially in the beginning when we were confused as to why our mother's body was not taken to the funeral home we'd chosen. Once we were convinced to accept Neptune's preferred vendor, however, we were no longer able to reach Stephanie. I left daily messages, initially to try to get the link for her memorial service onto the website, and as those went unanswered to see if we might get the link to the replay. For over a week. My calls were not once returned, and I was told that no one else could help since she was assigned to us. I understand that Stephanie may have had personal reasons for being unavailable, but I do wish then that Neptune had a way to ensure that our family was able to receive assistance when needed. read more

Terrible experience with this company. I called them the night my father died. They told me that I would have to have someone in "authority" call them the next morning in order to pick up the body. First thing in the morning I called the memory care facility where he died and was told that he had been taken at 2am. I never saw him again. To make matters worse, they continue to contact me trying to get me to do marketing surveys or texting me to "check in" and see how I'm doing. Really? I don't need disingenuous expressions of concern for my well-being. It seems like about every two weeks I get something from them to remind me of what happened, despite the fact that I have repeatedly asked them not to contact me for any reason. At this point, I just want them to leave me alone. And if you are someone from the company reading this, do not bother posting with your "condolences" or to apologize. Such sentiments from your company are, in my view, not to be trusted. read more

All I can say is - don't deal with them. The local funeral home has been calling us, sending postcards, etc. When we first rec'd the postcard from Neptune, we responded. Lol-no response-yet more postcards about "looking into" cremation. If you can't even return phone calls or responses via mail, do you think I want to trust my final wishes to you? read more

My husband and I went to a sales presentation at a free luncheon a few years ago- well-presented and thankfully, my husband decided that's what he wanted. We ended up buying the whole package- included keep sake box, biodegradable urn, first death certificate, and pretty much all inclusive directions on how to proceed... We received cards to put behind our driver's license- with us wherever we were. I think it was 2018 when we purchased our plan. My husband was diagnosed with cancer soon after the COVID shutdowns were lifted. He always kept a positive attitude, but sometimes things still don't work out as we hope and pray for. He passed away April 2nd. Hospice contacted the Neptune Staff- and, they arrived in a timely manner. Giving me time to say Good-bye to my wonderful husband, before taking his body away. It wasn't easy, but they made a difficult process a lot easier- esp. since my husband is the one who chose cremation- while he was still alive and healthy. I worked with Linette, and she- along with all staff members were caring and helpful. I appreciate that they made the worse time of my life- a little better. read more

The Neptune Society was a godsend when someone in the family passed away. They will come at any time, day or night, to pick up the remains. They will give advice on every step taken. And they saved our family so much trouble. We were happy we paid years ago. All we had to pay was a small amount for various items we purchased. They took care of the death certificates and notified Social Security. I would highly recommend them to anyone. read more

I am so disappointed in the Austin office of Neptune. We signed up for Neptune and then cancelled the very next day once we realized that their service did not meet our needs. My husband can not travel and sense we are homebound, we needed none of the services that would help those who travel. We have had no help from the Austin office who admitted that their office was a mess at the time we cancelled. It has now been way more than a year and we continually are getting noticed from a collection agency. We have perfect credit and are humiliated with their threats. I have begged Shawn to take care of this. I have explained the situation to the collection agency and still the letters continue. I am unimpressed with their service and am glad it is not my hour if need. I give him then NO stars and would suggest avoiding this office and Neptune services. No stars read more

I was so blindsided by my sisters death. Called around to price a cremation. there is a big difference in prices. I was told to call the Neptune Society. Wow, the kindness that was shown from the first phone call was the reason I went in. From the time we walked in to the time we left was kindness, help and a very easy way to get the information and sign the papers. I would definitely recommend The Neptune Society over any Funeral Home. Very impressed with every person there. read more

This Neptune society takes way too long to refund the monies back to customers after they have cancelled their contracts. First they want a notorized letter cancelling the contract. Then you have to wait another month for them to send you another letter giving you instructions of how to send the creamation box back. Then it's another month to get my money back of $549. Their process is long and dragged out for the consumer. Do not sign up with Neptune Society. It is a long and frustrating drag and waste of time. read more

Words really can't say enough about how wonderful Ally Stiles has been through this very difficult time since my husband died suddenly on 6/2/19. She is informative, and gives help in every way possible. Ally has a calm and caring way about her that gave me some peace while trying to make necessary decisions. I will always feel Neptune Society was the very best choice. read more

My father very recently died and I cannot say enough good things about how wonderful Neptune Society was to work with. From coming to the house to pre-plan to handling everything after he died. They were so kind when we called to report dads death. They had people here at the house to pick him up less than 45 minutes after he was released. The doctor that agreed to sign the death certificate went out of town right after-scheduled to be gone a week and a half, and Neptune took care of calling and getting the dr in from her vacation to get it signed. It took one week from the day of his death until his ashes and the death certificate were ready. Every interaction I had there was very compassionate and professional. I can not recommend them enough-the rest of our families cremation needs will be handled by Neptune Society. read more

Ally of Neptune Society made a very dificult and painful situation for our family a well planned and transparent process. Starting with the transportation of the deceased, answering all of our questions and culminating in the cremation and receipt of remains. The process went very smooth and Ally at Neptune Society kept the family updated at every step and was considerate and professional to our needs. The advice on the necessary steps were very appreciated. We have recommended Ally and Neptune Society to several firends and plan to use their services again at a future date. Regards read more

everyone associated with neptune society has ben very caring, informative and helpful. they have taken wonderful care of my mother, and when the time comes, of my father. read more

This has been a mess, I am a widow less than a week and this organization has been no help and now they want me to assist them in getting the death certificate signed. I need the death certificate for pretty much everything, insurance, banking, business, etc... Additionally, I've been informed that even though I scheduled the service 23 days after my husband's death, due to their inability to get the death certificate signed I probably will not get the remains in time for the service. I'm grieving, I'm distraught. Do not use this company. Do not! read more

Neptune did a good job of taking care of all of our needs. Ally was especially helpful and easy to work with. I would not hesitate to recommend their services to anyone who asks me. read more

Wilhelmina Sims has been absolutely fantastic helping me through the process. I am extremely grateful to her for her fine work and for her help in getting through this difficulty experience. read more

My mother had preplanned her cremation through Neptune Society. Having just the one call to make when she passed took a huge weight off our shoulders. Chris Tapia and his team were so supportive and helpful through the process, allowing us to not to have to stress or worry about who to contact, or what step is next. From the death certificates to contacting the cemetery they handled it all. Thank you so much for removing the stress and making this easier to handle. I will definitely recommend to anyone looking to remove some of the burden at the end of life. read more

Both my parents had made pre-arrangements with the Neptune Society. The process worked smoothly and professionally and the guidance and help provided was outstanding. Ally was very good about keeping us informed of the process and making dealing with this event as painless as possible. read more

This review is long overdue but also timely. When my mother died suddenly in 2016, we weren't sure what to do, so we called a funeral home to start the process. It turned out that my mom had made plans with Neptune in advance "just in case" for both her and our father. As soon as her information was entered into the funeral home's system, Neptune took over. They called us immediately not only with words of comfort but also with reassurances of "we will handle everything". And they did. We had a small mishap with death certificates being mailed to the wrong address, but that was a 50/50 shared responsibility. Otherwise, it was very smooth, and above all, they were kind. Fast forward three years to last month when my father died. Again, one call to Neptune and Ally Stiles stepped into our lives and handled everything. She was communicative, kind and professional. I am so grateful Mom pre-planned everything and that she selected Neptune. They have been great. read more

My uncle recently passed away. He had prearranged his services through the Neptune society. The service manager I worked with was kind, understanding and helped us through the process. She kept me informed on the progress of everything and was reachable even outside of using business hours when needed. Nothing about a death in the family is good, but the Neptune society in Austin worked through the process with me and did not add to the burden, which is as good as you can hope for in these situations read more

Most people don't want to deal with a death. But when you do it's comforting to know that your specific needs are being met. And this is what we got when my father died. I was at a loss and didn't know what to do or how to do it. Alecia took such good care of my dad... and me. She walked me through each step with so much care. She was not pushy and really listened to what I wanted and when I wasn't sure she told me my options and allowed me the time to consider them. read more

My father passed away on October 22, 2015. He had his plan through Neptune Society. They were awesome! The caring for my dad's body and for me and my family was very reassuring. I would use them for myself for sure. Chris Tatia is the best. read more