9740 Colerain Ave went inside to place my order 2 very rude inexperienced female never acknowledged…read morethat I was even at the counter never ask if they can take my order so upon me reading the menu they was super slow so neither of came to take my order just looked at me and continued laughing and acting as if they were working so l stood right at the register for 5-7 minutes no one ever said may l help you so l left the store never to return please higher people with some kind of experience and class that doesn't stand around doing NOTHING BUT GIGGLING l would give a ZERO if it was on the ratings

Wow the burgers were very dry and old. I was hungry so I ate one made me sick. The time was about…read more5:30 you would think the burgers would be fresh but no. i will not ever go back to this location

picked up dinner from penn station in hartwell tonight and it was exactly what i needed. i've…read morealways been loyal to the original philly with mushrooms and peppers (no onions) and for years i've added teriyaki...turns out that combo actually has a name now, the founder's special. didn't know it, but that's been my order forever. everything was on point tonight...the bread perfectly toasted, steak juicy, sauce balanced just right. fries fresh, lemonade solid. the kind of meal that just hits every craving without trying too hard. staff was quick, friendly, and had my order ready right on time. this location stays consistent, and that's why i keep coming back. simple, classic, and still undefeated in the philly game.

I am here to amend a previous review. This is due to the steps they've taken to maintain a better…read moreand cleaner restaurant. As stated previously, food and service is great! Always phenomenal food(especially the fries)! Certain employees are very respectful and kind. Others present as somewhat curt and closed off. Would prefer a more welcoming or inviting tone/attitude but that might not be what they're going for. I previously reviewed them and said the kitchen looked messy and not well maintained. Since then, I've stopped in a few times and the kitchen does look cleaner. I'll be stopping by again today and will amend this review as needed.

This is the worst Wendy's in the city. Messed up our entire order, gave us drinks we didn't want…read morewith no ice and flat coke. No fries, no sauces, spicy nuggets instead of regular. Absolute incompetence, don't waste your time and drive to a different location.

This is not my favorite Wendy's location. My main issue is their consistent instances of not…read moremeeting customer service expectations. I've had interesting check ins with this location and neither of which were favorable. The first situation was when I submitted an online drive thru order and they required me, after waiting in line for 10 minutes, to go into the restaurant to fulfill my order. If you know anything about this location, the turn into this Wendy's isn't great. On the other end, the drive thru exits only to the main street. In order for me to go into the restaurant for that order, I had to exit the drive thru onto the busy main road and cross back into the establishment. Not only that, when arriving to the dining area, the staff was not very welcoming. The second instance of me eating here was not as appalling. The only thing they fell short on was not having any ice on a hot day. This was a minor inconvenience and things happen so I will not penalize them for that. The only saving grace this location had in my opinion was their food was well prepared and executed orders accurately. I gave this visit and recent history a 2/5 due to their inability to meet customer expectations and failure to complete online orders through their own system. For me, online orders are integral to the success of drive thru business due to the decrease in time to take orders. Not only that, it helps eliminate discrepancies in the ordering process. If a restaurant that offers mobile/online orders cannot deliver adequate service, they should train their staff more or they shouldn't have mobile orders at all.

Went through the drive-through placed my order "There was no one in front of me nor in the lot, " I…read moreordered the three-piece tenders "spicy dinner " wanted to get fries and coleslaw for 1st dinner. They said they were out of slaw , so I got a double order of fries with that dinner, and for the 2nd, I ordered a double portion of red beans and rice. Checked the bag, and it appeared as though everything was there, due to how they wrapped it up, but, of course, when I got home, no red beans and rice to be seen anywhere. Needless to say I will not be returning nor recommending anyone to go there. I wish I had read the reviews before I decided to stop there. I believe that their reputation from years ago is what drew me to try their chicken. I think it's really sad when the owner of a business puts the employees in the position to offer poor service due to minimal supplies or no supplies to fulfill customer demand. As for the drive-thru attendant he was 5 's he was very curious and respectful.

Terrible location. Roselawn never answers their phone & your orders always messed up. Stopped going…read moreinside. Would believe ordering online would make them get the order right since well people are paying more than in store for delivery app etc. Nope, they'll serve you undercooked chicken & undone small rice in a large cup with no red beans. yeah.. never order here. go to colerain or anywhere else. Even reading for that matter & no one likes readings location.

I took my autistic granddaughter on a dinner date. It's not always easy taking her out with all of…read moreher sensory issues. Today's dinner was a success!!! The cashier was amazing with her. The food was hot, fresh and delicious. The store was clean and the staff was friendly.

My milkshake had pieces of plastic in it from my container. I want my money back! Worst milkshake…read moreof my life

Not happy to receive two cheese coneys with onion and mustard. There were more onions than chili. I…read moream not very pleased about this.

I'd like to start with the my previous experience here. I came to this location when it reopened…read moreand it was nice. The next time I went here, I left a review that illustrated their declining customer experience. I was hopeful to upgrade my review to five stars cause I do enjoy Gold Star! I order online almost everywhere I go because I don't want there to be any issues with my order. I ordered a plain single bacon cheeseburger and garlic fries. Unfortunately, the burger I got came with lettuce, tomato, and pickles despite explicitly stating that I wanted it plain. Not only this, the BACON cheeseburger I ordered didn't even come with bacon on it. As for the fries, they were a little strong for my taste but I can see how others may enjoy it. As for service, they kept up the expected time frames for fast food but still failed on simple order completion. Their slight saving grace was I was greeted when I walked in and my order was ready in hand for me to pick up in seconds. The inside of the restaurant was dead during the average lunch rush. I can let that speak for itself. Due to the lack of competence in the staffs ability to fulfill a simple online order, I will be dropping my rating to a single star. It is infuriating to order online and a restaurant still messes up your order. I hope one day this Gold Star can at least meet an acceptable standard of order completion and correctness.

You know when you have a great interaction with someone and it kind of makes your day? That's what…read morehappened here. I don't normally review fast food restaurants, however, after a couple of great exchanges with the women working the drive thru yesterday, I'm making an exception. Both ladies were really friendly and I even struck up a conversation with one of them on Christmas earrings! I've been through this drive thru a few times, but have never been inside. It's speedy and accurate so far, but, alas, still a McDonald's.

Waiting for over 20 mins never took my order at window . Was basically ignored ! SMHhread more

I tried to cancel a pick up order , they told me you don't get money back there is no way to cancel…read moreon the app I picked delivery but for some reason like a few minutes ago the app was not working, because they're on the app watching everything you do so I'll file complaint and get my 13.08 back on my card . God help us these ppl in other places are despicable in this stealing .this first time I used this shyt I'm not to happy at all. Mortified.

Thank you goes to the staff at Bond Hill Captain D. Placed by phone a large order of various fish…read morewith sides. When arriving to pick up, there was a long line of cars all waiting to order. It was Lent- Fish Friday and the crew was dedicated on pumping out all the orders for hours straight that evening. When finally my turn, the order was waiting for me already. I quickly checked everything over finding one issue. Told to pull forward to wait & 2/3 minutes later out comes the manager to give the corrected item. Fast food is not glamorous by any stretch and a big thanks is always in order when you get good service... so once again 'much appreciated' from me and my family on making fish Friday dinner a pleasurable meal.

The only reason I only have it was a 4, because the consistency of the rigatoni was not the same…read more Some bites were too undercooked and bites that were perfect. Service was fast. The Alfredo bowl was delicious, according to my daughter. She's not even a pasta fan.

I have been eating here a lot recently due to the three cheese mac and cheese coming back into…read morerotation .. .but after my last visit - I do not think I will be back . I spent 17.99 just for all my food to be inedible. Meatballs were ice cold, the three cheese mac and cheese was dry like it had been sitting out all night and ice cold. - it was not the gooey deliciousness i've had the past few visits. I also got a side of mac which was as disappointing as the entree. The service is hit or miss - sometimes the staff is nice and sometimes you can tell they don't want to be there. It's always busy tho and I am not sure why because I haven't found any of their full time menu dishes appealing.

Service was horrible. The drive thru order taker was very rude. I was not greeted, no words were…read morereturned by the young lady. Not even when I said, thank you. The drive thru gives me anxiety because of the way you have to pull on out of their drive thru. The lighting is not good on the entrance side of the building. The Big Mac was pretty, but it was cold.

This morning I went inside to order my breakfast before work. Usually the drive thru is very busy…read moreand it takes a while for me to get my food. But this morning there was NOBODY in the drive thru. So, I ordered my food on the kiosk and I got my order in less than 10 minutes and it was complete and accurate. This is an occasional happening at this location. Congratulations to the crew this morning. I appreciate your hard work.