We usually only get ice cream from here and honestly I'm not sure how they mess this up. I've had ice cream cones taste like freezer burn We've ordered cake on two occasions. For one, they didn't have the cake and getting the refund was a whole thing that required multiple trips. For the second cake they gave me the wrong cake and try to pass it off as their actual cake. We got the cupcakes and they were also made so so wrong. These people are the worst. read more

Lady in the drive through window looked like she didn't even want to be at work. I was being polite but she look like today wasn't her day and giving rude energy back read more

absolute worst dine-in experience ever. I waited 25 minutes for a single order and finally just left because I was so frustrated. staff was rude, yelling at each other and copping attitude with customers. I will never return here again. read more

After a terrible experience at the Schlotzsky's across the street, decided on Dairy Queen. Well, they took my order with attitude and no smiles. The place was dirty and there were water cockroaches crawling around in the kitchen and in the dining area. When order came out the steak finger were great, but the fries were cold and wilted. Will not be returning. read more

holy moly i hate this place, i was on a 3 hour drive to houston and we went in the drive tru, its december 12, 7:15 pm and when were placing our order, the person working it, takes like 2 whole minutes to respond, and when we were getting our food, we had to wait like 30 minuites for them to say "30 more seconds! " which means 30 more years, and when we got it, all it was, is just 3 chiken strips, issked for 6!? do not to this place at all, i would have rather gne to the raisin cains 1 hour and 40 minuites away! read more

THIS location has the IT factor! We had the pleasure of being served by the manager, and although it's clear the drive thru has its own obstacles with trying to hear their customers due to the traffic, I was pleased with the service I received. This team went above and beyond the normal service typically given. I will recommend this location EVERY TIME! The team was so friendly, food was hot and fresh AND (unlike the Manor location) was even HAPPY to put my chicken on the side from my salad so it doesn't ruin. I will make the extra trip for this location every time. 10 outta 10!!! read more

Horrible service. Terrible attitude from the manger down. lost focus on the most important thing. The customer. read more

I ordered a chicken taco Salad and got this. After waiting so long I would think they at least get the order right. They put beef at the bottom and just cover it with looks like their chicken tenders. Love DQ but seems like every time I go something is wrong with my order. read more

Dairy Queen - Fast Food Near Me - Elgin, Texas

Double spoons day! Ordered two chicken strip (6) baskets. One with fries and the other with onion rings. This location did not have the combo with both fries and rings. Was asked to pull around front to wait for food meaning was fresh, hot and delicious. read more

Caution to summer newbies...a young server of drive thru does shortchanged her customers (by 80 cents); who knows what other greater amounts. First, no greeting, then we order our dipped co es and no carrier(had to request twice).and jo apologies when I addressed the no change ir apology.[server 127] needs to be supervised and re-trained....sad that our local DA us declined in their customer service... read more

Raggedy as hell never fresh to damn much and the people are rude asf and I was literally being nice wtf

I would give this place a zero if i could, everyone in there needs to be fired especially the manager. waited an hour for my food after asking 3 different times and was finally told by the manager he made it himself and gave it to me and that I could talk to his regional manager the next day if i didnt like it. didnt even get a refund on a $40 order. as i was leaving im glad i didnt get my food because i noticed a few roaches. place was dirty, tables were sticky and absolutely atrocious customer service. read more

Stopped here on the way through. Decent food fir a decent price. Unfortunately they, like others, charge for dressings/dipping sauces. Also, not a lot if choices of things to drink. read more

I am from Elgin and have lived here for over 20 years and I can honestly say I've been here maybe 10 times over that span. The only thing I'd say is worth coming for Is the ice cream. You can find a better burger and chicken at other places. With that said the ice cream is great and the service was good as well. read more

After a year of struggling to get a crew working. A year of 30 min waits in the drive through. Today, they had it on the ball. Virtually no waiting in line and the food was good. We believed in you Dairy Queen. Kudos for finding a hard working crew of more than 2 people. We appreciated getting some blizzards and burgers for dinner after a tough Volleyball practice at school. read more

How could anyone have the chicken tender box with toast without gravy, I even said gravy in my order instead I got 2 small packets of ketchup. I might be over reacting on this but it really annoyed me. Fries Are soggy. Sweet tea is bad. read more

If I could give zero stars I would Rude staff, forgot about our food! Nina F Took 25 minutes for three wraps When I went to order the woman groaned and said what do you want? Excuse me?! No hello, what can I get for you ? Seven employees working and took 25 minutes to get our food we had to ask and --- said he forgot! Never apologized just said here's your food and walked off! Absolutely disgusting with the service read more

Seriously - why would you go to a place that serves mediocre ice cream and takes 20 minutes to serve it? First and last time for me! Noticed 4 (yes 4) staff members sitting around in the dining area doing nothing (although 2 of them were eating something from nearby "Golden Chick" or whatever) Never again read more

Got food from here last night got to the house and the fries were rock hard, the toast wasn't near toasted and was slathered in so much butter we couldn't eat it, the steak strips were hard as rocks and not edible. What little bit we did try to eat still has us sick this morning! 27 bucks for a meal that was beyond horrific and made us sick. I had a lot to take care of today that I can't due because of how much pain my stomach is in! I will never go there again! Disgusting and made us sick! read more

the young person at window at 4:25 pm Wed could have cleaned up my beverage container...pop -Coke Zero was all over the outside when he handed it to me at drive thru.. did not even offer paper towels or napkins.. Anderson Mill and North Highway 183 Austin Texas read more

I love Dairy Queen, sadly this Dairy Queen is very inconsistent with orders. Something is always off with the orders, one day your missing your toast another day it is the gravy. More than anything is the time it takes to get your order here. Be ready to wait a long time, in the drive through or inside. read more

Great tacos and their chicken basket's are fantastically delicious gifts to the hungry people out there.

The rudest young lady at drive thru. I had to ask some questions about the chicken and dumplings and she was like huggghh. Then some guy came on. And was rude also. I ordered a kids meal. And ask instead of ice cream could we have double fries. The Same young lady made the same sound over the speaker. Don't think she thought I could hear her. Then when I got to window she snatched my card out of my hand. Then to top it off they didn't give me all I ordered. It wasn't a bug order. read more

Dairy Queen - And they forgot the fries. Really - Fast Food Near Me - Elgin, Texas

Constantly out of pretzels, brownies, and other items. I'd like to see them tell customers when they are out of something before they refund me and don't tell why. read more

I order a chicken strip meal and they want to charge me for sauce. Excuse me!? After spending $19 I should be given a bottle of sauce. Thank you! read more

I'd give 0 if I could. Just ordered 2 burgers through drive thru, brought them home and they didn't put any meat on the burgers. How do you leave the meat off of burgers?! What makes it even worse is I just called 2 times back to back and the phone just rang and rang. No answer at all. I can't even get a hold of them to get my money back. Check your food people. They SUCK!!!! read more

I cannot begin to describe the disrespect and annoyance I feel towards this Dairy Queen location, in Elgin. I understand that Victor, the current General Manager has tried to get this team into shape. However after he's gone from the day shift, it's a completely different atmosphere... My son had been begging to go to DQ to redeem his DQ Treat coupon. I was finally off work early to enough to take him. We arrived at DQ at 9:40pm. There was a line of 5 cars ahead and they were slow per usual. Finally we get to order menu, the lady takes the order for the coupon which is a small cone. I then tell her nevermind, if pay for a mini blizzard instead. She then states, "I'm sorry, we are closed!!!" Just a second ago you were taking my order. I myself used to manage this DQ, and I would have been EXTREMELY UPSET with any of my staff, if they were to turn away the customer when they have been patiently waiting on their EXTREMELY SLOW POOR SERVICE.... read more

What? I can't give zero stars? I did not eat at this Dairy Queen. I stood at the counter for several minutes being ignored by multiple employees. Finally, an employee stopped at the counter and practically demanded my order. I turned around and walked out. I guess this store has enough business that they don't need any more bothersome customers trying to place orders for food. read more

Wow, I came in here for a small blizzard as I was passing through Elgin. Only one person in the dinning room and 1 car at the window. I stood at the counter for a long time before anyone took my order. Then it took 10 mins for them to Hand me the silly blizzard. I sat in the dinning room and watched as others came in and were treated I the same sluggish manner. If you want a quick sweet treat, get a slush from sonic. read more

WOW!!! What a sad experience...pull up and order a blizzard at 8:55..9:10 I still have not moved forward. After 20 mins In line I pull up with the managers back to the window...where she doesn't greet me doesn't collect money hasn't made my blizzard proceeds to talk to 4 employees inside doing nothing but talking about how tired they are and how they are ready to leave. Probably took her about 5 more minutes for her to restock cups and finally make my blizzard. 25 minutes...and that was the manager. It's unfortunate....I can get ice cream at sonic and tacos at Taco Bell...next time I surely will. read more

A LOT of Negative coming from this place...Came for the Blizzard deal...Yes it did take awhile for them to come, but it was packed and the staff was Hustling around. They could still had a couple more people for the lobby area...Cleanliness was an issue..Sticky Tables and trash left on Tables..probably get it to go next time..super close to home.. read more

Very bad service, got to the cashier (that had a non friendly face at the time) to order and the first thing she said is that it's going to take a while. I asked her if for ice cream and she went to the side looked at someone and said yes, I asked her how long and she answer that she didn't know, not even an estimate of 10-15 min, she just didn't want to have our business. Very poorly staffed and managed, this is not the first time we had this bad costumer service, I will be contacting the franchise directly for this. read more

Great service and the burgers and blizzard are the best that I have taste in a long time Highly recommendable read more

Got the hatch chili burger, taste was good but bun just made it bad, asked for bacon, got very little. Service is good though.

Apparently this location isn't changing enough...im seeing reviews that are all too familiar to our experiences. if you have a complaint that is worth going to Corporate over do it. FYI: WRITING reviews on various sites/posting to social media doesn't always get the message to the appropriate place. I have decided to give this location 1 more chance but honestly not sure they will get more than that. read more

Took forever (I was looking for fast food), they messed up my order (missing fries, a drink, and a burger patty on a double), and they won't answer their phone so as to make things right. I usually love DQ, but this Elgin DQ just didn't live up to my expectations. read more

Employees are never happy. They act like we are bothering them. Poor service each time. Very sad

I came through town with my grandson and we stopped to eat. I was impressed with how friendly and attentive ALL the staff were to customers. Employees checked on us while eating. I even saw them randomly handing out free cones. We were already eating our ice cream. I find many fast food restaurants these days have grumpy or apathetic employees but not here. I left a generous tip to encourage them to keep up the GREAT WORK!!! read more

10 min for a dipped cone? This is ridiculous I was the only one there with multiple employees chatting instead of making my easy order. I won't be back read more

We get our food and it was wrong send it back. 20 minutes later we still have no food. This place is the wrose place to eat. Its not a fast food place read more