To Hella with DaBella! Two DaBella, representatives came to the house to give us an estimate for some work to be done with with our plumbing issues, and possible toilet replacement. Like other Reviewers posted,they were 45 minutes late. They did not call before arriving, as they were requested, so they would not get lost in our vast web of dirt roads. They were also at the house for over 3 hours and almost would not leave. Unfortunately they were trying to give us a proposal for a complete tub and shower replacement with mediocre "acrylic" surround, which by the samples that they showed are really ultra light polymer. The bathroom, bathtub / shower is practically new, Custom, and has Life Time High End fixtures The DaBella representatives, said that they only work with wet surfaces,, which they specified as only Tubs and showers. Toilets and Sinks are also wet location as well, especially when they overflow, as well as Outhouses. They also do not work with plumbing but want to replace High end Quality, fixtures with low end quality Moen, fixtures. They took a list of what we were interested in and gave us prices on paper, and kept, what I presume, calling a supervisor, or pretending to call someone , to give lower prices, which they wrote down on the piece of paper with the DaBella name printed on it. They started at $31,000, with $315 down, raised it to $34,925, with $340 down, lowered it to $27,000 with $270 down and then came to $25,821 with $250 down. Which I thought was overpriced.They both kept trying to get us to sign even though we told them at the beginning that we wanted to get 3 bids. They tried to keep telling us about their 50 year warranty and that the price of the products will be increasing every three months, and kept pressuring us to sign. They also told us that there is no reason to get quotes from any other companies as their installation people have 7 years experience, and are highly qualified. The two representatives were personable, until they started to degrade our intelligence when we refused to sign, and accept their offer, which was not even a Real actual Offer or Quote for the work that they wanted to do. Considering that they have 40 pages of Negative reviews just from 3 states, Oregon, California and Arizona, out of 21 states that they do business in is not good. Most of their Positive Reviews seem fabricated as they only mention about contact with the company and do not mention anything the scope. such as Roofing, Bathroom, Windows. I saw the picture of a roof that was done by DaBella, and the roof tiles at the Hip Line, were incorrectly placed. They are supposed to be on the top of the tiles that are going down the roof and not below as the picture shows, otherwise when it rains, the water will leak into the house. They were trying to tell us that the scribbling on their paper was a Rough Quote which was an insult to all tradesmen out there who have written impromptu legible Quotes, that are to be turned to Professional Bids / Contract / Proposals detailing all use of materials / Time frame, of what is to be expected, and Authorized Signatures of Owner / Foreman and the Clients / Homeowners with Date and ROC . The representatives that Dabella sends out are Young, Naive and trained to Insult ,and Bully experienced and seasoned homeowners, and low information new homeowners. According to the reviews of many other employees, I believe that they are highly pressured by their Supervisors and Upper Management, and Whistleblowers have said that it is a very Toxic environment to work in. The is due to the fault of the owner and the Trainers. This is not how a professional estimator conducts proper business. After DaBella, sent us an eMail with a Feedback questionnaire which we did not fill out. We sent an eMail requesting to speak to the owner. A female representative, called and wanted to know, how did they do? We told the female representative, that we had a lot to say and told her that we wanted to speak to the owner directly. She then questioned us and said you want to speak to the CEO directly.? We said Yes, the matter is between us and him. She then hung up the phone.
DaBella is an embarrassment to generations of true tradesmen everywhere. Sincerely, a True Third Generation Retired Tradesman.
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