After dealing with a headache from Caliber Collision, I spoke with my insurance company about using a small shop. I did find a family friend that knew this shop as well and he knows the repair industry. I wish I had reached out to them first! USAA told me this was a newer shop to them but would be happy to send a referral/assignment. When I called, the young lady couldn't have been nicer. She explained the process and even why competition was having problems finding the part. She mentioned the hoops their business has to go through with insurance. However, she was not dismissive and welcomed what I had found and told me to bring the info with me. If they couldn't find a used part they would but if there were none they would present the info I found to USAA. I look forward to the relationship. read more

Had the pleasure of working with David. Fantastic service, and set my expectations right from the start (and exceeded them). Thank you David and D&V read more

The guys in the shop and the detailers all did an amazing job. It looks like I have a brand new car. I could not ask for better in that regard. My single biggest problem was the lack of regular communication from the estimator. I, as a customer, had an expectation to receive a reasonable amount of communication regarding the status of my vehicle's repairs, but this level of service was not met. When I dropped my car off I was asked to sign a piece of paper asking me how I would prefer to be contacted, and it stated that D&V would reach out to me at least twice per week to let me know how things were going, and that they would reach out 'more' than twice per week in cases of questions or problems. This, categorically, did not happen. Many times I was left in the dark regarding the state of my car and the estimated time remaining until it would be returned to me. The first sign of trouble was when I was asked to return the day after I dropped my car off so they could correct their documentation as they had failed to document all necessary repairs during the original estimate months before. At several junctures, after more than a week had passed, I would call D&V and ask for an update, but no one was ever available, so I would have to wait another few hours, sometimes another day, to receive an email with a brief message. The messages I would receive would often have no new information when compared to the last message, or would have confusing information. For example, it was necessary to order parts two separate times for my vehicle. Eventually, I was told that the second set of parts had finally arrived and repairs would resume soon. About a week later I received another message restating that the second set of parts had come in and repairs would begin soon. Why did it take a week for repairs to resume after the parts had come in? I don't know, and because there was no transparency in the communication. It felt unprofessional, and like I was not a priority for D&V. At another interval I was told that additional damage had been found on the car after disassembly and that the revised estimate would need to be approved by my insurance provider, which I understood. However, the estimator chose to communicate the newly-found damage simply by sending me a PDF with a bunch of technical jargon and abbreviations on it. That's not good customer service. They should have taken a few extra moments to say "Hey, Mr. Customer, we found additional damage when we took apart the door, so we need sign-off from the insurance provider to order the additional parts". That's not what happened. Instead, I had to Google search what the abbreviations on the document meant and, bonus, because I did not have a PDF copy of the original estimate document, I had nothing to compare the revised estimate with, so it was difficult to determine what was 'newly discovered' damage versus what was 'known' damage. In short, the document had very low value to me and communicated very little useful or clear information. Another failure in customer service was that I did not clearly understand that my point of contact's title was that of "estimator" until I had paid my deductible, picked up my repaired vehicle, and received a printed message with that person's title in their signature line. The estimator's job title does not appear in their signature line in the emails they sent me, so I always thought I was speaking directly to a representative of D&V, someone who was a direct source of information. However, half way through the process I discovered this is not the case, and that D&V's communication between their internal teams is sometimes delayed or lacking. The estimator often asked me to hold on while he checked with another team in order to get the current status of the car for me. You can see how every aspect of the communication process was very reactive. For a vehicle repair service, which is likely one of the largest bills many folks will receive during the year, you would expect a better quality of service. read more

I can't speak to the work on these guys, but I can talk about the interaction I had with them with them. Unfortunately, the staff here isn't trained well at customer service at all. Even reading some of the reviews on Yelp I thought I would be able to push past it. I decided not to service my car with them because the service advisor literally was pushy and kept informing me the "what if" and they may not be able to handle the insurance adjustors. I don't need another headache or false promises to get me into the door and only to hear the complete opposite. Also, for some reason, they always are asking for money without any work being done on the car (without even seeing it). I highly advise find a different place but if you got the patience and time to do the leg work and handle headaches from these guys, I'm sure the work will be good per the other reviews here, but I didn't get a good feeling AT ALL from the interaction I had with them today. read more

Top notch professional service from my first point of contact, through the repair process, and to coming back in to pick up my car - which looked BRAND NEW again! Hopefully I stay accident free in the future, but if I something does happen I will most definitely be bringing my business back to D & V! read more

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The team at D&V Auto Body is awesome. I took my Lexus RX 450 for repair and initially worked with Kevin to help get an estimate. He worked with me to ensure I get an exceptional service, including honest inputs and best pricing for the repair. Their new body shop for high-end vehicles is very nice and ensures highest quality of workmanship. I was then connected to work with Joe who was great in communicating with me, every step of the way during the process of repair on my vehicle. I would recommend them to all my friends and use them again if I needed to. read more

Amazing, amazing, amazing. We have a Tesla model 3 that got hit from behind and needed significant cosmetic surgery repair. The staff at DMV went beyond and our expectations. Thank you, Tim for managing our repair, and keeping us up-to-date on progress. The technical staff did quality work and gave professionally results. I've had the car home for two or three weeks now and it is as good as new. Highly recommend. read more

I have used D&V for body work for a number of vehicles over the years. Most recently, D&V Auto Body Masters fixed some collision damage to a rear quarter panel on my '07 Porsche Cayman caused by an inattentive Jeep Wrangler driver in a parking lot. While the car was in , I had them respray the front end due to 13 years worth of stone chips. They did a great job with the repair and respray. The car looks like new again. After a couple of weeks, I noticed an intermittent rattle around the fixed rear side window. Each time I made an appointment to have them diagnose it, however, the rattle disappeared. Since it seemed dependent on the air temperature and speed, I left the car with them so they could drive it to diagnose it. After driving it under different conditions over multiple days, they found it and fixed it. I appreciate their effort and persistence despite the COVID-19 situation. A special shout out to Edwin, who, oversaw the repairs, and the friendly staff at the front desk. read more

My beloved BMW 328D was rear ended 3 weeks ago.....I am very anal about my Cars and have experienced bad work before ....So inquired on several BMW Forums about Good Body Shops in the DMV! and D&V Auto Body Masters Name kept popping up. I did check out a local Body Shop Closer to me but they couldn't get me in for weeks! So I decided on D&V and am so glad I Did! I drove nearly 40 miles to them! These folks deserve all the Acclaim they receive! I met Jacob when I dropped my BMW off and he kept me apprised on progress nearly ever day! I picked up my Car last Saturday the work is Superb! So if you are needing Quality Body repairs in the Northern Va Area or the the surrounding area, I highly recommend these Folks! They are amazing! read more

D&V Autobody Masters - Before - Body Shops Near Me - Sterling, Virginia

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Worst customer service. They'll give you a time estimate of when the car will be ready, and a day before it's due they'll push it back another 2 weeks. read more

OUTSTANDING! D&V took care of everything like the experts that they are. I never had a question because their customer interaction is so thorough and gave me up to date information. When my insurance company gave me a hard time D&V was my advocate and worked on my behalf to find resolution quickly. My vehicle looked great! They did what they said that they would do and in the time that they said they would do it. Excellent all the way around! read more

Best body shop i have ever taken my cars to! Great customer service and friendly staff. I got rear ended and took my car in for a repair. It came out like a brand new car inside and out! Very satisfied with their workmanship. read more

Amazing business with a great management team! I read the other reviews posted about poor customer service and damage incurred to their vehicles. Unfortunately, I experienced the same on the first visit, but this place turned it around. The person I was dealing with had left the company but management got things straightened out and took great care of my car. I have the absolute utmost respect to businesses with a strong management team. Some things can be out of the business's control, but if they make things right and get it done on a retry, then I'm happy - and that's exactly what they did. Ahmad took the time to speak with me on the phone to get a thorough understanding of the car's underlying issues and promised that when I'd pick it up it would be taken care of - HE delivered. Yes, the timeline was not the best, but good high class quality work takes time. I much rather prefer my car being in the shop for longer than expected vs having to bring it back. This truly is an establishment that stands behind their work. I finally have piece of mind knowing that anytime another N. VA idiot driver hits any of my nice cars again, it will get fixed with the best of the best! read more

Estimated time of repair was 2 days, but after calling the afternoon it was due, I was told it would take a few more days because they needed to order additional brackets to reinstall the bumper that were only "one time use". It took 5 days for the total repair. It would have been nice to be notified before to plan ahead instead of being notified a couple hours before pickup. Also when the car was returned the key fob would not work to close the trunk. Brought the car back to D&V and they looked at it but could not fix the issue. I had to take the car to the dealership and have them re-synch the key. D&V did end up crediting me back $100, but I still had to take the car back to the dealership to have them resolve the issue. Also one of the body panels was horribly washed which left the worst swirl marks on my brand new 2019 car. I brought the car back for them to correct but the car was yet again washed and left with horrible swirl marks all around the body of the car. Honestly surprised a "master" collision bodyshop cannot properly wash and detail a car. Friendly staff and the actual repair was okay. But for a "master" shop the expectations did not meet reality. PS - They are not a BMW certified shop. read more

Let me start off by saying I am relatively picky about car repairs. My wife got rear ended and needed repair. We decided on D&V masters. My father has been a master auto body tech for over 30 years and even he says they do awesome work. Paint match is flawless. White is the hardest to match and they did a perfect job. They also vacuum and clean the interior as well. Car looked brand new upon pickup. 5 stars for D&V masters read more

This shop is top notch in every category. I have had the unfortunate experience of needing body work done twice this year. Each time I was impressed with the level of customer service, knowledge, and expertise they offer. I have a very special paint that no one else could duplicate and they nailed it! read more

Alright, so I have never written a review before, but since I found this place based on reviews, I thought I should contribute back to the community. Let me start off by saying that I know very little about cars and stuff. Got in a minor accident (not what the estimate said), but it was minor to me. First time ever getting in an accident and hopefully my last, but I had no idea what to do. Very first thing I was told about D and V from the estimator who came and took a look at my car was D and V is the best, but they take the longest. Skipping to when we got the car to the D and V... I had the car towed in to D and V after hours and spoke with someone the next day. I trusted that these guys know what they are talking about, but I went out there to discuss in person to make sure. I got there and the owner Ahmed walked me around the shop and showed me all around. This was the cleanest shop I have ever been in. He proceeded to show me my vehicle and went over everything that he thought needed to be done and so on and so fourth. After that, they took the car apart and finished the supplement on the vehicle and ordered the parts. This took around a week to get completed. Next, they started to work on the car (paint, repair, and assembly) - which took around 2 weeks. The car had a couple of aftermarket body parts on it - they had no issues finding replacements for the car and I honestly wouldn't have known they replaced them without telling me. I picked the car up today and while it was yucky and raining outside, the inside of the car was spotless and fully detailed. I didn't really look at the outside of the car much because it was raining and cold. When I got the car home and in the garage, I whipped the car down and spray waxed the outside of the car where the damage was to take a look. I was surprised at how much of the car they painted and it was FULLY STAGE 3 PAINT! Super impressed at this point. I opened the passenger door (no one else ever gets in the car) and saw they fully replaced the M door sill on the car - not sure why, but hey, it looks so smooth and satisfying to remove that blue tape off the part. If you're ever in an accident and drive any high end car, take your car here. Be prepared to be without it for 4-6 weeks, but when you get it back, you'll be glad you left it with these guys. These guys are all in to cars and know how to take care of your car (even if its just a 4 series). read more

My Porsche dealer recommended D&V (they're Porsche America-certified) for body work after someone rear ended me. Took the car in, dropped it off, picked it up a week later. Repairs were flawless. Car was only 6 weeks old (FY22 model) but they had no problem matching the paint or finding the right parts. Really nice staff. Good waiting area with free drinks. Clean bathroom. The manager even came out when my car was delivered to ensure I was happy with the results. Highly recommended! If I ever (hopefully not) get my car whacked again, I'm definitely taking it to them. read more

I had a great experience with D&V Masters. Very knowledgeable and honest. They worked seamlessly with my insurance company (GEICO). The work took a bit longer due to COVID delays for parts. It results were excellent. Thanks D&V ! Special shout out to Edmond who was excellent in communication read more

I am one of those that read and depend heavily on reviews, but am guilty of not making the time to write them often enough myself. This one is overdue, due to a seriously ill family member..but it's been weighing so heavily on my mind...that I'm not letting myself end this weekend without giving a shout out to this amazing shop the man that runs it, Kevin Maharaj. Kevin and his team are top of the line TRUE professionals that clearly car about their work and more importantly, about their customers. I had fairly easy/simple body damage case that was scheduled way in advance, to be partially done at D&V for the body work, then sent to another shop for paint protection treatment and brought back to me. Happened during the freezing spring. Somethings were not done satisfactorily and not noticed at pick up, partially my fault for not noticing as it was picked up at night in the dark in bad weather. I wasn't thrilled as I had high expectations, contacted Kevin, he immediately contacted me himself and got my car back in, put together a coordinated plan of action with the other shop to redo it and get it back to me ASAP and made it as painless as possible for me. I was instantly impressed not only in the promptness in the response, but it was HOW it was handled. The owner himself contacting me directly, acknowledging what went wrong with complete honesty, giving me a timeline with details upfront, daily status calls and emails, arranging a rental car for me knowing I needed to have room for a wheelchair and most of all...his kindness and the respect that he showed to me throughout. He took the time to listen and care. So refreshing! That was just the start. Unfortunately, the other shop, that I had hand selected and the one that had actually referred me to D&V that had to redo the paint protection film and ceramic coating appeared to take an issue with having to redo the work and returned the car in unsatisfactory condition that was not acceptable. I had never been put in a position were I could not effectively communicate with service provider, but for the first time, my integrity was being questioned, I felt bullied and was getting nothing but resistance. Kevin recognized what was happening without me having to say anything and instantly took the helm and made the rest of the process painless for me. He took over all communications and even the car had to go back in for a third time to that vendor because Kevin's standards are too high to accept anything subpar, that third time was most definitely the charm. He personally went over my car with a fine tooth comb before bringing it home from the other vendor. It looked more beautiful than the day I bought it! I will never EVER go anywhere else! The shop is super modern, EXCEPTIONALLY clean and so well managed. The staff is so friendly to everyone. I love the beautiful waiting room filled snacks, coffee, tea and cold drinks all of the time and clean restrooms. But most of all, I so appreciated that respect and dignity that I was treated with throughout that whole process and the complete honesty. You've gained my trust and business for life, Kevin! Thank you for EVERYTHING! #teamKevin4life read more

(Initial & final impression) **D&V Autobody Masters work seamlessly with USAA Auto Insurance. After setting up a suspension overhaul at a specialty car shop my car was side swiped. I called this specialty shop to reschedule my appointment. The gentleman that runs this other specialty shop said that the only place to take a luxary or sports-type performance car was to D&V Autobody Master's. And he was adamant about the quality of work done by D&V Autobody Master's. He specifically told me to not go anywhere else in the DMV. During the week of February 4, 2018, I contacted this location and advised I needed repair work done and that I had an estimate from another repair location. Sabi and Felicia both took care of connecting their shop with my insurance carrier and smoothing out the process. Today (02/12/2018) I arrived to leave my car for its two weeks of work. I walked into the shop and was greet by their front desk. When I mentioned the make/model of my car they asked if I was "first name and last name". With as much business as they had I was pleasantly surprised by this. Soon thereafter Ahmed came out to greet me, took my keys and brought my car into a bay with bright lights and a floor so clean I could eat off of it. Ahmed went into great detail about what work would be done and how it would look afterwards. I was shocked at his level of honesty and sincerity, because those are two words you don't normally use with an auto body repair. Following his explanation I had many questions. Not only did he fully answer them he took me into the massive bay where all the work on various cars was being done. Again, I've never been in an auto body repair location where the floor was more clean than the bottom of my shoes. He showed me the area where painting took place and showed me a few of the current projects being worked on. Unreal...that's the only word I can use to describe this shop; absolutely impressive. They were working on the bodies of several Porsche's (GT3 & a Carrera 4S), two newer model Ferrari's, a 2003 BMW 325i that was completely restored to 'better-than-new' paint finish and a right-hand drive Skyline GT-R. And lastly, I tried installing an aftermarket lip spoiler to my car and managed to royally mess it up. I asked if D&V could fix my mistake and Ahmed said it would be easy to fix. *Update D&V Autobody completed their work and transferred my car to a specialty aftermarket shop with a mere "thank you" from me over the phone. Yesterday I finally got to see their work. Great day in heaven. Any sign or impression my car had been in an accident was wiped away. So much so that the specialty shop that referred me to D&V in the first place couldn't tell where the work was done. On car repairs you can usually find paneling wasn't installed just right and after a good car wash, you could see an ever so slight difference in paint color. Not with D&V. Furthermore, once they got to work D&V found additional damage not seen during the original estimate. By the time I learned of the need for additional work, D&V had succinctly documented the necessary repairs, contacted my insurance and got written approval for the repairs within hours. D&V is over 25 miles from my home. There are surely hundreds of other shops I could have gone to. I am certain I made the best choice by going to D&V and god forbid if I get into another accident, I will be going back to D&V. You will not be disappointed. read more

Having had the unfortunate experience of using a variety of bodyshops in the past, my recent experience at D&V was exemplary. Dropped my car off for an insurance claim repair and they were fantastic about keeping me in the loop at each step of the way. They sent me updates via e-mail when the insurance adjustment was submitted, when the adjustment got approved, when repairs actually began, and when the car was nearing completion. I can't recall receiving so many timely and helpful updates ... ever... for any service that I use or have used in the past. It was a breath of fresh air. I worked with Jose as my estimator, and he was knowledgeable, friendly, and made me feel like I was their only customer. The front desk staff and everyone I interacted there were great as well. The shop itself is immaculate and probably the nicest auto related workshop I've ever seen. Well worth the trip to Dulles from Tysons if you care at all about your vehicle. read more

Kevin is awesome and always looks after his customers. Gave me great advice on anythjng I asked about.

D&V Autobody Masters repaired my severely damaged BMW 6 series Gran Coupe -- I had been T-boned and the entire right side of the car was caved in. Ahmad made sure the repairs and painting were flawless -- when I got the car back, it literally had never looked so good before. Meanwhile the front office dealt with Geico efficiently and kept me updated (thanks, Sally!). My previous BMW had been repaired by the original D&V Autobody and you can see that shop already has a ton of positive reviews here on Yelp. Keep in mind that D&V Autobody Masters is their high-end sister shop -- when I picked up my car, I saw three different Ferraris, a Lotus, and other exotic cars. I can see why their owners trusted their rides to this shop. They sure did a great job for me! read more

Best shop in the DC metro area hands down. Great staff that gives you the personal touch and amazing quality of work. Kevin, Ahmad, Mark and Sabi thank you so much for such a smooth experience. Don't hesitate at all to use D&V. read more

This is th best auto body shop in Loudoun county. Absolutely awesome customer service and quality of work

Simply the best. I stopped by for an estimate after messing up a front parking sensor. Andrew greeted me right away and his team immediately took apart my Tesla's front fascia, diagnosed the specific sensor problem, buffed some scratches out oF my headlights, and replaced the front fascia ALL while I waited. They did this again when I returned a few days latter with a new parking sensor. It was a small job but D&V kept it simple and focused, instead of making a big deal of it. Their facility is also super clean and modern. Can't say enough about these guys. read more

When our car was side-swiped by a tractor-trailer on the way back home from vacation this summer, I knew exactly where to go to get it fixed. Edwin and his team at D&V Masters have done a phenomenal job: no one can tell that the car was in an accident, and the paint match was impeccable! I was receiving periodic updates throughout the repair process and the team took care of some minor supplemental repairs that I requested, their attention to detail was top-notch. I highly recommend this high quality body shop! read more

Unfortunately I have been waiting two weeks for my quote on a car repair. I even received an email a week ago saying it would arrive the next day. Horrendous service. read more

I just picked up my BMW 5 series from D&V autobody masters today after being in the shop due to a car accident. My car got rear ended by a LYFT driver in DC. I've been dealing with horrible experience having to deal with LYFTs insurance adjuster from York Service Ins (worse ins company ever!) But honestly aside from a horrific experience dealing with the insurance D&V really did an amazing job from customer service to the Work quality they put in my car. The estimator who took care of everything for me is Matt and he was so attentive, attention to detail, great customer service, honest, constant communication, and seriously just the best. Their office handled everything from dealing with the adjuster to handling my rental. It was superb experience from beg to end. If only the stupid insurance company can do the same then life would be much better. Can't have it all though, but if you're looking for the best for your car esp luxury cars this is THE place to be. Thank you D&V and special thanks to Matt. Make sure he gets a big xmas bonus please! read more

I would not recommend using D&V Autobody Masters. Although they repaired the damage to my vehicle well, the customer service is seriously lacking so, I would not return or recommend using this shop. They were recommended by my insurance company, and I used them based on the reviews I saw on Yelp. When I initially took my car in for an estimate, the service adviser walked around my car, and gave me an estimate which I sent to my insurance company. When I went to drop off my car, a different individual who checked in my car walked around my vehicle and said they would need more repair time because my car had been painted before. I am not sure why the estimate would have changed when they did the same walk around my vehicle. I have owned my vehicle the entire time and knew the panel had not been painted previously. When I told him it had not, he said he would contact the insurance company to request extra money and extra time. He then wanted to go back out and show me why he was sure it had been painted before. At that point, I told him that I was not interested in arguing about it, but would leave my car. The second issue I had was that I only had a minor dent on one panel on my car, and it took them three weeks to repair my car. This became a problem because my insurance rental ran out and I was responsible for paying for my own rental. It was very minor damage so, I am not sure what took so long. Also, even though they asked how I would like to know about updates to my vehicle, and I told them that I would like them to call me, they continued to send me updates by email. Although the car was ready when promised, when it was returned, there were two items missing from my car. I thought I cleaned everything out of my car when I dropped it off, but apparently I had not. I left two pairs of gloves in the side pocket of my vehicle. When I called to ask if they had them, they said their pictures showed that they were in my car, but must have been thrown away. I am not sure why they would have thrown away my property while they were repairing my car. When I called to check on my gloves, they also told me that they had VIN stickers that they needed to give me for my car. If I had not called to check on my gloves, I am not sure when I would have known about these VIN stickers because no one told me that they had these stickers that I needed for my car when I picked it up. The body work was good, but the customer service is seriously lacking. In the future, I would choose another body shop. At the time I chose them, I did not have any experience with another body shop in the area and my dealer did not have one that it recommended. read more