I was so pleased with their work.The entire experience was as pleasant as possible.Great service , good communication, very friendly and very helpful.This is an honest business and I would absolutely come back if needed .Highly recommended. read more

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I have taken my 1972 Stingray to NOVA twice, for fiber glass work and painting. Kenny Lee planned his work on my Stingray meticulously and performed perfectly. His work makes my car eye-catching beautiful and greatly enhances the value of my iconic car. I trust NOVA in every respect. Also, the supporting staff is helpful and friendly, making the entire experience enjoyable. read more

Have been going here for years and they are responsive, accommodating and work with your insurance quickly. Added plus that Enterprise rental works with them and provides shuttle/key drop off after retrieving your vehicle. Stephanie at the front desk is awesome! read more

Mr. Lee and NOVA Auto Body are the best. Whenever life happens, and I get into a accident, the Staff/Mr. Lee and NOVA Auto Body is very professional and gets me back on the road in minimal time. If I need extra work completed, I get a very fair quote in fixing my scratches and dings. I have been to other Auto Body's in Northern VA, and I can say without a doubt that NOVA Auto Body is the best! 110% Highly Recommend. read more

I recently had my car repaired at Nova Autobody, and while the technicians did an amazing job--seriously, their work is top-notch--the experience was completely overshadowed by the ladies at the front desk. Their poor attitude and lack of professionalism made the entire process frustrating and unpleasant. For a shop with such skilled technicians, it's a shame that the first impression customers get is someone who clearly doesn't know how to handle people properly. Both laddies are not the right person to represent such a talented team. They are dismissive and unhelpful demeanor does a huge disservice to the hard work and craftsmanship that the technicians put into their jobs. Nova Autobody, you have incredible talent in your shop, but the front desk experience needs a serious upgrade. Your team deserves better representation. read more

Great setup, conscientious professional and friendly staff who really do care about doing a good job. Not only did I get our car repaired there, but got to experience the enthusiastic warranty after the fact as well. They offer a lifetime warranty, and they're not kidding. It's a rare find when the business stands behind us work without any question and truthfully doing so. We took our Honda pilot 2010 there after the front quarter panel was damaged in an accident. Then almost like clockwork, somebody ran into my wife's jaguar on highway 66. We had the Jag fixed there and you can't tell that it's not the same paint as any of the other panels. They worked with the insurance company to replace the door and the fit and finish ended up perfect. Best, they stand behind their work. We had a little issue and they fixed it fast. Life isn't about never making a mistake, it is all about how you handle your mistakes. Everyone should be as honorable of a business as this. read more

I took my Wrangler there due to a neighbor running into it. They gave me an estimate as a walk-in. I ended up buying the parts myself and eliminating a couple of items from the estimate. They did the work very well in a reasonable amount of time. They adjusted the bill properly. Every step of the way was smooth and easy. They also kept me up to date with text messages as to what stage the repair was in. read more

This shop is excellent! Super fast, professional. And the final cost was half of another estimate I had received elsewhere. They also did a favor for me and replaced windshield wipers that I brought. Big plus they left my car cleaner than it has ever been! If you need auto body work this is the place! read more

Extremely professional, high quality and punctual work. Fixed up a fender bender on our SUV, really impressive work. 100% recommended! read more

Got into a small fender bender... repair needed front end passenger side. After reviewing options of repair places they worked with we selected these folks. Told repair would take over a week but it was a quick 5 days for things to get done. Had a issue after we got home as my horn wasn't working. hubby opened the hood to listen to the relay which was working but then the hood didn't latch properly. A quick call and we zoomed back in Ends up the tensioners on the hood weren't adjusted properly super quick to repair... the horn was actually a issue with rust on the ground (no clue why rust there! But not associated with the repair.... Didn't matter MrLee fixed it up at no additional charge So I'm happy with the repairs at this point... read more

I had such a good experience overall. Allstate sent me there after someone hit my car, and the whole process was smooth, the communication was great, and the staff was professional. Martin did my intake, and talked to me when I picked up my car (3 days sooner than expected). I received text updates along the way, and get this - they vacuumed my car! I highly recommend! read more

If you have any luxury/specialty car, AVOID COMING HERE. My family used this place a few times, so I came here when my Alfa Romeo was hit. I brought the car in, and they gave me an estimate and told me to bring the car in 3 weeks later. I brought it in 3 weeks and later and they tell me they can't work on it cause they can't order the part from Alfa. OK so you couldnt tell me this the FIRST time I brought the car in instead of making me wait all this time? Now I have to wait another month for another shop just to get an appointment. And the receptionist had the audacity to say "lAsT tImE wE cOuLdNt wOrK oN aN AlFa" THEN WHY DID YOU TAKE MY APPOINTMENT?? . ?? . .. .. 5 . read more

May I just say that I'm in absolute awe with the work that was done at this auto body shop. I got into my first ever car accident a couple days ago and had to get work done on my car due to the damages. I was a little hesitant at first since I've never had body work done on my car before but I made an amazing choice by choosing this location. Of bat, Minh was extremely helpful and informative with the work that would be done. I truly did not except for my car to look so good after. They even repaired a fender bender on my car that had been poorly repaired previously. She was well taken care of, they vacuumed my car unasked and I'm pretty sure they must've washed the exterior cause she looked brand new (yes, I'm one of those people that names her car .) I'll definitely continue going here and specifically to Minh for any future body work. He made sure to check that I was truly satisfied with the way my car turned out and if I needed anything else to let him know. My 2013 Chevy looked good before but now it looks like I'm driving a new car off the lot and I'm definitely not complaining. LOOK HOW SHINY AND NEW SHE LOOKS!! read more

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Got into a fender bender accident with my 1-year-old car so that was definitely not a fun experience. My insurance assigned this shop to do my repair. Having had no experience with body shops before, the whole process of dropping off my car was incredibly smooth. The front desk guy was patient with answering my questions and concerns and I was out of the shop in 10min. In just 2 days, I got a call from the shop and they said they've already finished my repair. Got to the shop and my car was already looking just like new. They've replaced my bumper and the impact bar so there were no sign of the accident ever taking place. Plus they did a car wash and even vacuumed the interior (not sure if this was true but I'm pretty positive they even replaced my windshield wipers). Overall, very impressed with the speed and the professionalism of their work! A fortunate perfect repair out of an unfortunate incident. read more

NOVA Auto Body - Before - Auto Repair Near Me - Fairfax, Virginia

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This shop had great reviews online so I reached out via Carwise for an online estimate. I spent time to take and submit the pictures requested for the estimate. I received a confirmation email saying that they are preparing my estimate and they will notify me when it's ready. I didn't hear back from them for a week so I called the shop up and was told that I didn't hear back from them "because we don't do online estimates." What a waste of my time. Poor communication and customer service. read more

NOVA Auto Body - I received this email and never heard back - Auto Repair Near Me - Fairfax, Virginia

If you are needing a reliable and fast service, with OEM level touch and finish, look no further. Service was outstanding from when my car was brought in to when it was completed. I was astonished to say the newly painted fenders matched perfectly and the car looked like it had just come off the lot. Really glad I made the right choice read more

Which is more important to you, getting your car done with high-quality work or getting it back as fast as possible? Well, guess what? Northern Virginia autobody gives you both. You get high craftsmanship work that cannot be matched anywhere else and they will do their absolute best to accommodate and get your car back to you as soon as possible. The inside service team is extremely friendly. read more

I had a damaged front xbumper and right fender due to a flat tire a few months ago on the highway that I had initially gotten a quote for from this shop. When they did the first quote, they also offered to staple the fender liner in so that it was road safe for a small sum, which I chose to do but put off the full repair due to financial reasons. After another bit of driving on terrible Manhattan roads, the bumper crack had gotten worse and the right fog light fell out and didn't seem to work. I had gotten a few quotes from a bunch of places in NY and all were around $1200 for aftermarket parts and replacing all the pieces. I came back to do the quote that Nova Autobody had given me which was was several hundred cheaper because I trusted them with my car the most. I was pleased that they were able to honor my original quote even though it had been several months. When I received the car back, I was a little surprised that the bumper had not been replaced but simply patched, but I did appreciate that they had replaced the bulb in my fog light and made it useable for the time being without any additional charge. They were also able to fix another pre-existing issue with my rear side panel that was coming off from a while ago for a nominal fee when I asked on the day that I picked up. I appreciate the time they put into it when it was already past closing time. I was also pleased that they had cleaned the outside of my car so it was shiny and the interior of the front driver and passenger seats had been vacuumed and windows cleaned as well. This is an honest business and I would absolutely come back to do more body work and even maintenance in the future. read more

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My son's car was in an accident and needed lots of work done on it. Mr Lee and his staff did a great job with the repairs. They even fixed body scrapes that were preexisting before the accident. I wholeheartedly recommend this shop. read more

N. VA Came Through When My Isurance Failed I was involved in an accident in August of this year in Doswell, VA. They asked where I would like my car towed and first go to was Northern VA Auto Body. My car took longer than expected due to the delay in parts delivery. During the whole process, Mr. Kenny Lee kept me informed whereas I did not receive one communication from my insurance agent during the month and a half. Mr. Lee also went out of his way to replace a tail light that had been busted by the towing truck during transport. Mr. Lee worked with to to ensure I was completely satisfied with the job and the whole process. I highly recommend taking your car if unfortunately you need to have your car repaired. read more

NOVA Auto Body - Auto Repair Near Me - Fairfax, Virginia

I've been a customer at the No. VA Auto Body for a long time and was always satisfied with the service and the repairs on all my vehicles. I recently had some bodily damage on my car due to a car accident. I was able to get a quick estimate with a technician who walked around the vehicle and explained what would need to be done. I was able to meet with an agent for my rental car and was able to drop off the car right at the shop as I picked up my car which was very convenient. They now have a website which allows me to check the status of repair which I thought was very nice and assuring. The repair took faster than I expected and everything looked great! Very satisfied as usual! read more

Anthony did great work. He provided relevant advice as well. They were able to address the problem within the same day quickly and efficiently. read more

Courteous staff and mechanics who provide quick turn around who will do their best to accommodate without trying to scam you; good value!

This is my second time bringing one of my vehicles in due to horrible drivers hitting us. This time the gentleman Berlin had helped us out. He was very nice and very knowledgeable. He called me when the parts arrived and they did a fantastic job on our 2023 four runner ! Couldn't be happier read more

I've been coming here for almost 10 years now - thanks to their exceptional customer service, price saving knowledge, consistency and efficiency. Oil changes are a breeze, well-priced and staff are extremely helpful, understanding of cost concerns and keeping us informed how to take care of the car. PS my whole family comes here for our array of cars, luxury or not. read more

I used Nova Auto Body Shop for the insurance claim repairs. While they did a decent body repair work but left a myriad microscopic paint droplets on the windshield and other windows. Now it is really unpleasant to drive the car when sun is beating down on the windshield. When I came back to the shop complaining the shop rep didn't correct the problem but was trying to convince me that they were not the paint droplets but hundreds if not thousands chipped glass spots. Ridiculous! Take your business somewhere. And another thing. Just a week after I got my Audi A5 from that shop I opened the hood to check on oil and could not close the hood. Again After I complained to my insurance their rep did call me and tried to persuade me that it was not their fault (just FYI the damage they fixed was ate the front end of the and before the body work repair the hood was completely stuck) read more

This was the first accident I had been in with another vehicle that went through insurance (rear-ended on my way home from Thanksgiving). I was a little nervous about the horror stories you read about other body shops and I was worried about getting the right repair needed (insurance said they thought I just needed the dent removed and repainted but I was skeptical). This shop was on the list of Allstate-approved shops and had the best reviews, so I went for it. I was not disappointed. They made it really easy. Helped facilitate the rental car; answered all my questions; called every couple days with updates (in total it was in the shop for 8 days). When they took the bumper off, they determined that I did, in fact, need a whole new bumper and had some damage underneath. They worked with insurance to cover the cost and it looked brand new! Would go again in a heartbeat. read more

This body shop is the absolute BEST there is. I worked with them for body repair of my Lexus after an accident a while back. They didn't only do a fantastic job repairing my car, but my entire car looked like brand new when it was ready. Since then, I have returned several times to this shop if I ever need any body work/paint done. They are simply amazing! Update on 12/05/2019: I returned to this body shop to repair a dent on my new car which was caused by a hit and run - they were excellent once again. Timely service and exceptional work. 100% recommended. read more

Amazing! 10/10 service and quality work!! The staff communicated with us upfront of the cost, estimated time, and kept us informed all along the way. High recommend if you're in need of any auto body related work! read more

This shop STOLE my money and my vaccine card out of my car. DO NOT TRUST THIS SHOP! When I notified the receptionist and the estimator, Anthony Fosu, of this issue I didn't get one "sorry, for the inconvenience" or "so sorry this happened to you". Instead I got nothing but lies, attitude , and inconsiderate service. I have filed a police report, and will never use this shop again. And to think I was going to come here for another $2000 repair that I needed done to my car. Too busy stealing from hardworking people now you lost a reoccurring customer! read more

Fast, courteous, professional service. Everyone was very responsive at every step in the process. They deserve this 5 star rating.

My car was stolen in DC and recovered the next day, having been badly damaged. Mr. Lee transported my car all the way back to Fairfax and walked me through the logistics and repairs with care, every step of the way. Customer service is great and I had tremendous reassurance during this stressful time of my life, thanks to Northern VA Auto Body. The repair job looks amazing and my car looks brand new. read more

Updating this. I called them, someone picked up the phone, left the responsible person a note, and he never called me back. Also the guy who picked up my phone kinda brushed me off saying that it was not an essential part of the car! What's the point of paying them? read more

Mr. Frank went above and beyond to repair my Honda Accord 2014 driver's side rear view mirror. I went to a honda dealership a week before and they gave me an estimate that was 5x beyond what the repair should cost. Northern VA autobody however gives very fair estimates and pricing and even saved me $40 from what my car insurance quoted me! The repair only took about 30 minutes and Mr. Frank did a wonderful job. I will definitely come here again for my car needs! Thank you so much!!! read more

Outstanding!!What wonderful service! After my accident my car was completely destroyed and I thought it was a total loss. I brought it in to the shop and to my surprise they said no problem we can get it done, not only did they leave my car better than new they gave me such quality service, a price no one could beat and they got it done such a timely manner. I am more than pleased I am so grateful to the work that they did on my car. I highly recommend Shop to anybody ! I will definitely be coming back here ! Thanks you! read more

NOVA Auto Body - Auto Repair Near Me - Fairfax, Virginia

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Do yourself a favor and stay FAR AWAY FROM HERE!!! This is the most unprofessional body shop I've ever had the misfortune of dealing with. The level of work they offer is SUBPAR to most all body shops in Northern VA. Their bodywork is total shit, and no one here knows anything about paint. Oh btw, if you take your car back to get paint rework done, check your vehicle for defects after a car wash. You will regret your decision. If I could give a negative star rating I would. This is THE ABSOLUTE WORST body shop I've ever used in my life!! You've been warned!! GO SOMEWHERE ELSE... read more

My experience with N. Virginia Autobody was very satisfying. They provided timely updates on the status of the car. Thai was my POC and he was great at communicating the updates and he did a quick test the car to ensure rear lights working as usual after they fixed the dent on the right rear side of the car. I also did not need to go to Enterprise for car rental. Everything is handled at the body shop. They work as a very professional team overall. read more

Very poor customer service, I dropped off my vehicle last Monday and they said it should be ready in 3-4 business days. Been a week and has not receive any calls back from them so I have to call them, the lady picked up the call and told me to wait ( on the hold line for 15 mins straight), so I decided to drop the call and give them a call again, to my surprise they *free* now, I guess they completely forgot about me on the waiting line. After exchanging information regarding my vehicle, the staff claimed she has no info on the vehicle whatsoever although I provided all the information she needs ( phone number, car details, even case repair ID and VIN # at some point) and she finally able to pull up my information. Upon checking, I guess she can't even gets the live update so she told me she will get someone to contact me? What's going on this is highly unprofessional, I knew I shouldn't pay upfront and now they treating me like I'm not even worthy of their time. There are plenty more of business out there doing the same thing they do and much more professional and I wouldn't recommend going to this one unless you wanted to get treated like nobody. I would give this feedback negative if I can but regardless very poor customer service and poor services in general. read more

If you book an appointment, don't expect it to be honored, and be ready for rude people at their front desk. Booked an appointment online via my insurance carrier for 8:30 am on Monday morning--showed up and got major attitude from "Shauna"--saying I did not have an appointment, even though I showed her the printout from the website. Called my insurance carrier, they sent information to her, but Northern VA Autobody, specifically Shauna, refused to honor the 8:30 am appointment, and could only give me an appointment later in the week. Hard enough to drive a car that is not 100% to a shop, but then to have to deal with unhelpful staff is just the worst. I will never consider using their car repair service again, and have asked my insurance carrier to remove them as a preferred provider. read more

Service is decent. I was rear ended and this was a recommended body shop through the other drivers insurance. Long story short my repainted bumper doesn't match my car, the alignment and spacing between body panels and bumper is off too compared to the other side. You can still see small dimples of the other drivers license plate screws in my bumper. Long story short this is the last place I would bring my car if I were paying for repairs out of pocket. At the end of the day this is my work vehicle and they got it back to me very quickly. In hindsight way too quickly to be able to produce quality work. Oh well read more

NOVA Auto Body - Uneven gap is evident, bumper is darker than rest of the car. - Auto Repair Near Me - Fairfax, Virginia

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