These Alameda LapCorp staff members work so tirelessly and they always seem to maintain their…read morecomposure even under stress. Type of Care: routine bloodwork. I was surprised that it was a full house this morning around 8am but I learned it's best to come on a Tues/Wed/Thurs based on advice. Jessie provided thorough care. She's tactful and extremely entertaining. Loved her vibes! She was gentle even when my vein needed a reboot, the pain was tolerable without being too scary. I wish I could say it's super easily available to make an appointment but it's not. However, walk in's usually come and go pretty quickly. Today was just an extraordinary day. Record-breaking for me in fact. But Jessie and the front desk staff member were really professional and friendly throughout the entire process. I'm grateful that my questions were answered willfully. Scarred for life from a Crunch Fitness customer service experience. So it gives me a lot of appreciation for excellent customer service. Thank you and take good care!

Lab corp in Pinole just changed their hours since they put drop ins in the morning and appointments…read morefor drug tests for work in the afternoons.

Some locations are great and others are unacceptable. The Alameda location is horrible. I'd rather…read moredrive further to go somewhere acceptable and comfortable.

I take a star off for customer service & location. I wasn't…read moregreeted upon walking in, by the older woman working. & to find this place was a hassle! It's located inside Eastmont Mall, Upstairs. Right across from the social security office! White brick wall.

Normally I'd never write a review for LabCorp, but years of dealing with their condescending…read moreemployees sent my temper boiling over this afternoon. In terms of speed of service, these guys have typically always been fine, in my experience. I've never made an appointment, have always been a walk-in, and am seen almost immediately. Very little wait time. No issue with cleanliness, either. The issue is, 100%, the disgruntled jerks they seem to exclusively hire. Whoever is behind the counter at any given time (usually an older white woman with glasses) is never, ever pleasant. Not even decent. Just these grumbling, unhappy people who foist their bad day -- which seems to be every day -- onto patients. And I get it -- just sitting in there this afternoon you had one guy who comes in, obliviously crashes right into the table next to the door, and doesn't move it back, and a patient who had to be told twice which room to go into. People don't listen and they have rotten attitudes. But unless they've demonstrated rudeness or stupidity, there's no reason to treat people poorly. So when I walked up this afternoon and saw a sign that read the following, I read it as, "this place is appointment-only except during a short period in the morning": "Effective 9/25 until further notice: Due to unforeseen event [typo on their part], San Leandro location will be appointment only with accepting walk-ins when time permits from 7:00-8:30 am." I'm an English major and a content marketer, meaning, I write for a living. Anyone with a basic grasp of English would likely read this as I stated above: appointment-only location except during this short window in the morning, if time permits. Well apparently their phlebotomist, the middle-aged Asian woman who always wears her hair in a ponytail, thinks their poor, typo-riddled writing is so sublime that confusion on my part was just me being either too lazy or stupid to read the whole sign. Because when I asked her if they're appointment-only, she snidely remarked that if I'd read the whole sign, I'd see that they're only appointment-only in the morning. Apparently, what they meant to write was that they're appointment-only from 7:00-8:30 am, with the ability to squeeze in walk-ins during that window only as time permits. Not hard to write unless you're more focused on making everyone around you as miserable as you. I was extremely close to reading the phlebotomist the riot act, but I don't need to get myself banned from a LabCorp so close to my house, which I need regularly. So I just made sure to give her back her attitude in spades the entire visit and wasn't nearly as nice to her as I usually am. She seemed to be picking up what I was putting down because she tried to be nicer in the end. Way too late to play that game with me.

Arrived before 9am. Express check in using kiosk, iID and insurance card. Short wait. Courteous…read morestaff. Efficient service. Swift results

I've read some awful reviews and I understand some frustrations, but my experience is different. I…read morealways pick the first AM appointment and get there very early. I check-in online and am always first to go for a draw. Marie is unbelievably skilled. I am never left with a bruise or a mark and I enjoy chatting with her. Yes she is the only employee, so some empathy from patients would be appropriate.

Horrendous. Got here at 7:33am when they opened for an 8:10am appointment. Door was locked. Another…read morewaiting patient let me in. No one at the front desk. Multiple people waiting. It appears there is 1 single employee here doing everything. I'm writing this 2 hours into my time here and I still haven't seen anyone else that works here. When I was finally called back at 8:50, so 40min after my appointment time, I was told they had no record of the land my doctor ordered. So I had to go back and forth with phone calls and emails to sort that out. That was 30min ago. Labs have been sent and I'm still waiting because the 1 employee is with someone else now. She's clearly doing her best inside of horrible circumstances as well. Also, they send you into the bathroom to give a urine sample, there's a sign that instructs the proper hygiene and way to collect said sample - use wipes first. There are no wipes. This whole awful experience is a testament to the state of our crumbling healthcare system and how companies like quest don't care at all about patients but simply holding monopolies on making money off of us. Why was I not notified in advance that my lab order hadn't been received? Why is there only 1 person working in an entire lab? Why are there not basic hygiene supplies in a medical lab testing facility?

Jennifer was great and her assistant I didn't get his name but he was a Latino with a half shaved…read morehead with a black pony tail he was excellent drawing blood! It was a a small waiting room and it was pretty confusing where to find this quest. Out of sheer luck I asked the pharmacy if they knew where Quest was and sure enough it was in the same building around the corner hall 111 Quest! I went with an appointment at 9:45am on a Thursday I could have been in and out but I waited to have my blood drawn laying down so I waited 10 mins for the bed since there's only one. So I was out at 10:00am! They had a very clean waiting room and excellent staff! Well done Quest so happy I went with my gut and went to my closest Quest! Please read my review and don't waste your time with negative feed! Pros Clean waiting room & patient rooms Appointment is a must in my book but there was 3 people without an appointment in line Gentle staff Cons Kinda confusing on where to go since there's no sign or directions but I'll post pictures so you won't get lost ***It's across the Starbucks and it's a huge building that says pharmacy that's the building Quest is number 111room go down the hall if you get lost ask the pharmacy

This place is low class and mismanaged beyond belief. They will have you walk-in and check-in on a…read moretablet. Keep you on the waitlist for hours and cut it off at 4pm on the dot when they close. With the only response is you should have had an appointment. Why not cut off the waitlist at 3pm or 2pm? Even the DMV will see you if you're on the waitlist. I will take my business to LabCorp moving foward.

Needing a blood test, I couldn't get an appointment at my Quest lab in Alameda. Checking on their…read morewebsite for the nearest locations, I made an appointment at the lab at 9thSt in Oakland Chinatown. The lab is located on the second level of the Pacific Renaissance Plaza. There is a City public garage located underneath the complex with its entrance on Franklin St. I received a text 50 minutes before my appointment to check in with the link provided upon my arrival. Arriving at 10:30, I checked in for my 10:45 appointment and I was instructed to wait outside, in my car, or waiting room. Wasn't going to go back to my car and the waiting room had limited seating, so I waited outside. There was a walk-up line with about 8 people queuing. Around 10:50, a worker came out to allow in three people that were queuing. I walked up and asked when I would be let in since I had a 10:45 appt. She said 'you didn't get a text to come in?" I said no and she told me to come in. The worker at the counter asked for my insurance and ID and for me to take a seat. As I was seated, a lady outside was screaming at a lady that was let in that she had cut the line while they had waited 1 1/2 hours. A worker determined that the lady let in came in with her mom who was in the queue and explained it to the unhappy lady, who was still upset. Within 5 minutes, I was called in. My blood was drawn and I was on my way. The check-in process to go in has issues, as I was not texted to come in and I had to inquire about the status. The walk-in line needs a better system, as there shouldn't be people screaming in the waiting room.

Tried to call, got a robot, couldn't get through to a real person. Just needed to ask 2 simple…read morequestions about appointments, couldn't do it. I'll find somewhere else to go.

I agree with Gisele G. - avoid this place if at all possible!…read more I experienced the woman at the front desk as sour and shockingly disrespectful and rude - as well as barely willing to lift a finger to be helpful. I wondered: How can LabCorp have a person who acts in this way be in a customer-facing role? I've been to several other LabCorp locations in the area, and never before experienced anything like this. The phlebotomists, however, are lovely and well-meaning.

This place is soooooo unreliable. They sporadically close and provide no indication as to why or…read morewhen they will reopen. Pretty surprising that a company of this size could be so bad at predictably being in operation. So, definitely plan on calling ahead to make sure this business is, ya know, being a business today. Otherwise, go buy a lotto card and stop in and see how your luck is on that particular day.

Never had a bad experience here. The only problem is parking. Get to your appt early or have…read moresomeone drop you off because there is rarely any parking spots.

After trying to go to the Mowry location yesterday and being met with senseless service, long…read morewaits, and rude staff- it was the opposite from my impression here. Practically empty waiting room around 3pm on a weekday with a much smaller waiting room as well. Whole process was quick and easy. I had an appt that I made the night before. The phlebotomist who drew my blood was friendly and did great! Most painless experience yet. Barely felt the poke and he kept his hand super steady with each collection tube change. First time here but this will be my new go-to location moving forward.

Aside from one pretty big hiccup at the start (was told to walk into a room that contained another…read morepatient actively having blood drawn...) the people here were fantastic. It was as painless as getting sharp objects poked into your veins can possibly be and they had me out in five minutes. Thanks!

If I could give 0 stars I would. They take walk-in Appointments. So I go to the kiosk and sign in…read more I see I am #3 on a list of 6. After an hour of waiting, a worker tells a random man "oh no. We're not taking 'stand-bys' today." W...T...F!!! Why tf did they let me sign in as a 'standby' and wait an hour to find out they aren't taking us? Whoever manages this location needs to be fired. Gross. Fired. Fired. Fired. Like, fired and then find out they need to get lab work done. So they can see how they are treating people. Ive never successfully used the services they provide. It never works out. You have ONE JOB. I've been here so many times, even with appointments and they can't find my lab order. Why do they even exist. Poorly run location. Just, burn it to the ground!!! Abhorrent and disgusting, the way to treat sick people. You should be ashamed of yourselves.

I came in 8.9.23 for a drug screen set up from my employer. The Tech was name Patricia walked me…read morethrough the testing process required for Department of transportation. The experience was good and nothing bad to say about it. I would like to personally thank Patrica for her hard work and customer service. I would recommend this service for any company who has many employees that is located close on Hayward, san leandro, san lorenzo, oakland to go ahead and reach out and have your services done here.

Excellent service and extremely knowledgeable about all things background screening and drug…read moretesting. Everyone comes here for their service!