Alex was amazing! I have a full sleeve tattoo, so I'm always a little nervous about getting poked…read morebut he made the whole experience so easy and comfortable. I really appreciated his technique of actually feeling for the vein instead of just relying on sight. It was quick, smooth, and barely felt like anything. On top of that, my doctor had submitted my order under the wrong code, and Kevin was able to fix it on the spot. That honestly made my day because the out-of-pocket cost would not have been great. Highly recommend! P.S. Make an appointment online at least 2 days in advance, you'll be in and out. Walk-ins take much longer.

The checkin process is a bit confusing as it asks you for insurance twice when you have added…read moreeverything before coming to the appointment. I was on time and the staff wasted no time getting the blood drawn. I was out in under 10 mins. Got the results in about 24 hours.

For years of coming to Mowry in Fremont location every 4months for my mom's regular laboratory test…read more,our typical experience here has always been accommodating,fast and smooth process. Unfortunately with our recent visit with the employee named Lay it was totally vice versa. She took her ample time and had us wait and watched her calling the insurances company, re do the information that we have already in the system. And when I questioned her about it she told me that who ever helped us in our previous visits are not doing it the right way. Lay had her supervisor named Angie spoke and explained to us that they are just doing the protocol in making sure that they are going to get paid. I told them that my 86 year old mom fasted for the lab tests and she needs to eat right away to take her medications.I explained that it wasn't our first time there.There are no changes with regards to insurance coverages as well as her doctors order.Everything is the same so why should this appointment take so long. And their response was to just be more patient. So when Lay was done with the "protocol." She finally started to prepare my mom for the blood draw. As i was watching her having a hard time looking for the vein on my mom's right arm. She attempted to look for the vein on my mom's left arm where her bulged dialysis fistula was located. She tightened a rubber string on my mom's left arm. I interrupted and told her in a very concerning way that there was a fistula there and for what i know she's not supposed to use that arm. Lay replied with a very strong tone of her voice that she's aware of the fistula and that she's not going to touch it ,she just needs the vein above it. At this point i decided to get the supervisor's attention and informed her of what was happening..Angie confirmed that the left arm should not be use and she immediately assist us to moved to another room to be helped by another phlebotomist tech. As someone who has been going to this facility for years and experienced mostly consistent type of service. We never expect or anticipate this incident to happen. We hope that this review will encourage the center to have compassion,respect and acknowledge patient's concerns ,improve and prioritize patient care and most of all provide a complete,careful and detailed training to all their technicians.

This location staff was very unprofessional and rude. I came in as a walk in 30 minutes before…read moreclosing and was told I had to "leave" instead of being told that I could not be serviced due to closing. The woman who told everyone to leave did it in a rude mannerism. They should have closed/locked their doors instead of kicking people out if they could not knowingly service them.

I would like to give this a 4 star Due the contrary of…read morenegative reviews I myself had a great experience Even as walked in, they accommodated me I specially THANK Vi, she is very nice to get my lab work done.

This was the smoothest lab experience I've had - ever. Both ladies worked so well together and were…read morefriendly and efficient! V was kind enough to help me problem solve an issue so the my order. If I ever need lab work again this is 100% my preferred location.

I came here in December 2023 to get a PCR Covid test for my son who was scheduled for surgery in a…read morecouple days. I called and was assured the Covid test would be free if I had insurance. Their website also states this, even a year later. I drove all the way from Danville in the rain to get this test and avoid the fee. About ten and a half months later I get an email for a fee of $80+ dollars bc insurance wouldn't cover it. I do not recommend this place. They have fraudulent practices and will say that insurance covers it but then will bill you almost a year later. Do not use them.

I had an appointment and waited 30 minutes. No one ahead of me. I had to go to the lab, ring a door…read morebell and wait. Technician said he was doing lab work Technician was very good once I got in for test Not sure why you take reservations.

The phlebotomist did a really good job drawing my blood. Probably ten tubes, no problem or…read morediscomfort.

Is it no longer the protocol to have phlebotomists wash their hands before taking blood?…read more This is the second BioReference lab location that I've been sorely disappointed with hygiene practices. The appointment process and check-in was easy, the wait time was super short, but the lack of hand washing really isn't ok!

I wish I would have discovered this place sooner. The staff and service is top notch. For years I…read morewould dread going to cvs. I was waiting in lines for an hour, and there was always problems with my medication not being filled. I highly recommend Clover!

Local pharmacy that I found driving by my parents new home. I'm so glad I found them as my parents…read moreare elderly and disabled and they delivery medicine to them right at the door. They were able to get the prescriptions from thier previous pharmacy as well so I appreciated all that. Hidden gem for the Newark community.

I like this location because they don't usually have a long wait time. However, they have…read moredisappointed me because today, they totally ignored my check in. I have arrived at 6:45, the wait time that I was given was 19 minutes with the option to wait in the car and receive a text when it's my turn. I have been waiting an hour and a half. They have been letting people walk-in, appointment-less, and it is official that they ignored my check in! This is very annoying and irresponsible on their behalf. I had to wait in lone for another 10 minutes before another employee came out to let people in. Immediately, I walked up to her and politely demanded she let me in. She did, she was very helpful and apologized for the inconvenience. I could tell that she actually cares about her job. Thank you, Bianca for taking the time to listen and servicing me. You have earned this review another star Overall cleanliness, decent. Plenty of parking. Customer service- Juhmer has exceptional customer service skills. The older Asian lady is very rude all the time, she's always giving attitude, and is rough when withdrawing blood. Unlike Juhmer, she has left my arms bruised several times. Bianca is super nice, caring, and gentle.

I have had good experiences with pain free blood draws at the Castro Valley location. However, this…read moreone is awful. I arrived for my appointment and checked in but had to wait over an hour to be seen. I told them I tend to faint when giving blood and need to lie down, but they said they 'don't do that' and had me sit in a chair instead. To make small talk I asked the tech why they decided to become a phlebotomist and she said it was because she had a shopping addiction. Nice. She tries twice to get my vein but cannot find it and I'm starting to feel woozy. Then, she goes to get help and leaves me sitting with the needle partially in my arm. I pass out and they get upset at me and then have me leave. To be honest, I cried after that appointment. It was humiliating and I'm never going back to this location.

Just wanted to come and write a review for a Mom's Place - the breastfeeding/newborn support group…read moreled by Jennifer, the lactation consultant. Jennifer is super kind, friendly, approachable, and knowledgeable. When I had my newborn, I'd come to her weekly support group to get tips of latching, feeding, and all other baby related questions. You're able to do weighed feeds (weighing baby before and after breastfeeding) to see how much they took in. Jennifer also can help assess latch, and many moms book lactation consultant appointments with her to get 1:1 help. It was also really nice meeting new moms who had babies similar in age to mine. I was able to find my mom group through here, and now we meet up to do walks and park hangs. It's really nice that this group is offered to the community and I've found it extremely valuable for my mental health to be connected through this group. Thank you, Jennifer and PAMF for the mom's place group!

I am always having problems with Sutter Health. My dad has been with them for more than a decade…read moreand has had multiple issues diagnosed under their care. Why is it that his medical record has not been updated for more than a decade? Even in third world countries, the health care providers are the ones updating the patient records - no one expects the patients to maintain health records. I mean, sure if the patients transfers from another institution, but my dad has been with them for more than 10 years. This is ridiculous. I always have to add that the individual doctors are mostly fine, but the way they organize things is shameful for the Bay Area.

I'm notoriously difficult to "stick". I've been to many but for some reason this Lab Corp at 556…read moreMowry consistently finds me and is the BEST in the East Bay. Specifically Diana is a Master of her Craft. Most LabCorp offices are booked for days/weeks in advance, have long waiting lines if you go there, and you cannot get a time. 556 Mowry has NO WAITING and is consistently staffed by the best. Great! Now my secret's out!

Worst location! Really terribly unhelpful front desk experience at check in, their computer freezes…read moreand they can't find orders. Absolute waste of time!