Kevin was amazing! I have a full sleeve tattoo, so I'm always a little nervous about getting poked but he made the whole experience so easy and comfortable. I really appreciated his technique of actually feeling for the vein instead of just relying on sight. It was quick, smooth, and barely felt like anything. On top of that, my doctor had submitted my order under the wrong code, and Kevin was able to fix it on the spot. That honestly made my day because the out-of-pocket cost would not have been great. Highly recommend! P.S. Make an appointment online at least 2 days in advance, you'll be in and out. Walk-ins take much longer. read more

I checked in twice for my lab tests and no one called my name. I have been waiting here for 2 hours and 24 minutes, and when I asked for help, one of the nurses simply told me to check in again. This is extremely frustrating and unprofessional. Patients should not have to repeatedly check in after waiting for hours without any communication. There was no explanation, no apology, and no effort to resolve the issue. I do not recommend this location. Management seriously needs to review their check-in system and staff responsiveness. No one should be treated this way when coming in for medical services. read more

Quest Diagnostics - Laboratory Testing Near Me - Fremont, California

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The checkin process is a bit confusing as it asks you for insurance twice when you have added everything before coming to the appointment. I was on time and the staff wasted no time getting the blood drawn. I was out in under 10 mins. Got the results in about 24 hours. read more

This place staff are taking too long each person. May be, They don't want to work. Approximately time 30 minutes for each person.

Got a bit frustrated at first because you pay online then head in but it asks if you have an appointment or not and their touch screen (on the right at least) sucks lol But Ofelia called me shortly after force pressing my info in and I got my TB blood drawn swiftly and probably was in and out in 15 minutes. read more

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Last Tuesday, the first time I went to Quest Diagnostics for a blood draw and it's the most terrifying and painful blood draw in my life. The phlebotomist was probably still in training, clumsily inserted the needle into my arm, causing me so much pain that I scream out but she quickly pulled out the needle from my arm and then inserted it back the second time. Without saying apology she muttering in her mouth "everything was normal as I did for other people"! I was very upset since she didn't offer any apology. read more

Made an early appointment for bloodwork prior to my physical My doctor sent requests for tests to be performed, I didn't need to pick up paperwork but just to be on time for my appointment I arrived on time checked in on my cell phone and sat in the waiting area. The clinic looked clean and professional. I saw my name on the TV screen and was called in within 5 minutes. They check your name. Address and relevant information and request to make copies of your ID and insurance cards to ensure you're the correct patient The blood test was fast and simple. Finished in 5 minutes. I was out the door and ready to enjoy my day read more

Appointments are meaningless. Join the large crowd in the waiting area and Plan to spend your day in queue. Bring a book.

I do not recommend this location whatsoever. I had an appointment at 12:40 pm. I checked into a kiosk was assigned a number and was told by the kiosk someone will be with me. I was able to get the attention of a worker and she told me its too late for my appointment as it is 1:05 and i let her know I had been sitting waiting for someone to approach me and she said that i should've told someone. THERE IS NO ONE AT THE FRONT DESK TO HELP WITH ANY QUESTIONS OR PROVIDE GUIDANCE. She then proceeded to tell me she is on lunch and someone else would help me. What is the point of an appointment when they are not going to follow the times that were provided. Truly a waste of time. read more

Great service!! You must make an appointment or be prepared to sit and wait for your turn. I feel bad for the technicians having to deal with people who do not read English & check themselves in at the kiosk. Also, the poor technicians having to deal with people complaints such as; "I was here before that person why did you take them before me!" That does not happen, you are taken in the proper order. Maybe they should have some signage placed. read more

This location is not only dirty, understaffed, unorganized, but it's also always very crowded. Took my son here a few times in the past, but these last two times were the worst. The lady somehow managed to get "the wrong tube" and it got messy! His blood everywhere. Although she's a nice lady I'm not so sure how experienced she is or if she was having a off day. Or like she said malfunctioned tube/ needle?! Then because my sons test result came back abnormal, we went again for the second time to test! Just to find out our appt was cancelled for the staff's lack of response and ending me the proper text to check in prior to being called (like last time they sent a check in text notification). She claimed I was late and even called her Supervisor Latonya on the phone because of a mask issue with me, my son, and another patient waiting in the lobby. Isn't the mask mandate lifted and preference? Long story short the Filipina lady with the letter K for the start of her name was very rude, didn't even let us take our appointment, couldn't fit us in because they are booked for the day, and lacked customer service! I will never book an appt here again! Terrible staff and customer service! Wasted gas, time, and fasting energy! Poor son of mines who is only 12! Spent his morning on his day off like that! read more

If I could leave 0 stars I would. Having an appointment means nothing. You still sit for over an hour after checking in 20 mins early. If you have been fasting for 12 hours prior, tough luck. You still have to sit and keep starving even if it makes you sick. Again, an appointment means nothing when 50 other people also have appointments. To add insult to injury, the tv in the waiting room will repeatedly tell you that appointments dont wait when they show up. Meanwhile, you have been waiting over an hour for your appointment. If you just look around the waiting room it's clear they are fully out of touch with the reality of their business. If you can find a human being and are lucky enough to get some acknowledgment, they will be rude and even slammed the door in one persons face. Almost like its the patients fault that we r on time and they r behind over an hour. This is not just this location but pretty much both Fremont locations. No number to call to speak to someone. No easy way to reschedule. It's WORSE THAN THE DMV! Who thought that was even possible, but now we know. The winner for worst customer service goes to Quest. Don't go here if you have a choice read more

Very Rude staff they are never on time had to wait for 1 hour after scheduled time they just keep wasting time and very unprofessional nurses too read more

0 Stars, No one works at the front. Took over 10 mins for someone to come out, after knocking & calling. They considered me LATE. I was early!!! Refused service as a Diabetic!!! as my QR code was not working. DO NOT GO HERE!!! A few weeks ago I saw them treating a patient with diabetes harshly. read more

I went there for a blood test today at 11 am. I had an appointment, waited 10 minutes and when I got called in, I was told that their computers are down so no blood tests today. They knew about this problem since 9 am. I asked why did I not get a call? I had to get out of work, drive 15 miles each way, so overall, they wasted more than an hour of my time. The woman just looked at me and shrugged. I then asked, what about the people waiting on standby? She then said, I will tell them once they get their name called. I was like, why not tell them now? They simply don't care about other people's time. What a bunch of morons! read more

I wish there was an option for negative stars. I'd give -10 stars. They have No regard for appointments and force by almost yelling at the clients "If you don't sign in on their iPad they don't call you". Sadly, their iPad wasn't checking people in. I tried three times and it gave me 2 hours later appointment. I witnessed the staff yelling at talking to people in a loud voice to sign in. While I know most of them did but it didn't work, including mine. The staff lady Fiona who was supposed to be in-charge of the location in the absence of a manager, was condescending to all customers, short tempered, dismissive and rude. They miserably failed to provide professional service and Fiona was dismissive and rude to me too. Sadly, it didn't cost her anything but they delayed my timed test and it cost me serious consequences! Even though it isn't my job to keep track of time, but I still did because I didn't trust that the phlebotomist would. I reminded Fiona way in advance, she and multiple other staff members response was, " Mam JUST wait outside". I could see that the lady who set up a timer for me was stuck with another customer so I was trying to tell Fiona to arrange for an on time draw by someone else, but she didn't hear me out and rudely dismissed me and sent me outside. Even when they took me in, I said please draw the sample on time and deal with technical error later, to which Fiona rudely responded, "MAM JUST Wait" and they drew my blood LATE Fiona also didn't provide any support to the phlebotomist and made her nervous by saying, "you did this wrong and that wrong and well good luck!" Meaning I was upset and it's my phlebotomist's problem. That lady should NOT be put in charge if she doesn't have any Concept of teamwork, supportive environment and customer service. My phlebotomist had poor time management but at least she was remorseful. But Fiona made her nervous Which caused me a very painful blood draw and bleeding after the draw. I just cannot believe they didn't draw my blood on time even when I reminded them MULTIPLE times because Fiona refused to help out a colleague and my phlebotomist had poor time management and critical thinking skills. I am extremely annoyed with their service. It caused me so much pain to unnecessarily wait for 5 hours while I did make an appointment and if Fiona listened to me, she could've given me the glucose drink at 9:30 and I'd be done in 1 hour. I am suppose to be on a bed rest. It caused me to sit there for 5 hours and fasting for 13+ hours. It sucks that they hire incompetent staff who don't know what to do under pressure. I will never be returning to this location. And unfortunately they have no consequences and only I'll be suffering because of their incompetence! read more

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Was sent here by my employer to do a drug test and they don't do drug tests at this location so I went to another location and they also don't do drug tests. I could be working right now this place is awful, you can't talk to a person because all they have are kiosks. read more

I can't state how badly I didn't want to get routine bloodwork during a frickin pandemic! New doctor who I haven't met due to the Covid19 pandemic. They're only doing phone appointments (loving that tho!) He wants blood tests done so I have to stop putting it off. Darn... I know I can make an appointment since I have done that in the past and feel it's my best bet, but... no time! I walk in check in on a computer screen it says they will text me and I can wait in my car! I'm super excited not to have to be near people! After about 30 minutes of waiting and no text I go inside to see what's up... They've been calling my name? Whoomp whoomp why have a computer with bad info?! Well I guess it wasn't the whole story; There should've been someone standing by the door the first time to check my temperature and give me a pager... she had stepped away, so slight misunderstanding... But she was there to take my temperature offer me sanitizer when I came back in, she gave me a pager like you get at restaurants. The wait was quite short after that... The phlebotomist Brienne (hope I spelled that correctly) was lovely and very personable. I am a very hard person to get blood from, even in October... No vampires. (Silly Halloween joke) But they brought in Dana a specialist and between the two of them they made up for the wait and made me feel comfortable being there in the middle of the Covid19 pandemic. Not an easy feat for sure! read more

Quest Diagnostics during the time of COVID- lots of distancing protocols in place. First thing upon entering, someone is next to the door directing you to use hand sanitizer which they provide. You have to wear a mask. You check in on the right- And then you can wait in one of the socially distanced spaced chairs or in your car. I made an appointment to get my tests done, but they take walk-ins. Not sure if the wait is longer if you don't have an appointment. Nothing remarkable about the actual blood draw. Fairly short the between check-in and being called in. I'm guessing the short wait time is because of quarantine- fewer people taking tests maybe? Anyway; good experience overall. read more

My parents went into due lab work for my mom that has neurosurgery Friday and the Phlebotomist PURI T was so quick to try and turn them around to find "somewhere else that can take them" in her own words. They were there early which in regards to time they accepted them earlier than their appointment time (20mins). She called their insurance and where "unable" to connect with any one or validate any other way my parents' insurance besides the phone, which when I called it said specifically they are able to validate online. I called their insurance and they verified that their insurance was active and in force. I even suggested Puri to check online and she clearly said, " I can't, I called 2X and already WAISTED 10 minutes on trying to verify her insurance" even though she heard the worker at the insurance verify my mom had insurance. I was super upset by this time because she was rushing the whole process that shouldn't even be stressful! At this time, she repeated to tell me she can "go somewhere else or pay out of pocket." I then asked her price, and she came back with an amount of $165 and that was "including" a 30% discount. I advised her to hand the phone to my dad and she assumed "ok so we aren't going to do it right" i told her no i just need to advise my dad of this and check if has able to make the payment. Purvi really did NOT give a first great experience at this quest! I felt for my parents as there was a language barrier and she made the whole experience feel rushed and not soothing at all. read more

Deliberately run late on appointments. Management and public service should look into it.

They treat you very unfair depending on your color of skin!! I had an appointment scheduled but I was 1 min late - that lady allowed all other people who had the same issue - this is not a way to treat a person. One of the worst behavior and racist people who are here - never go to quest Fremont read more

I have some tips for walk-ins! Tip 1: While checking in at the iPad station, there's a choice to either "Wait on-site" or "Make an appointment/wait outside". My recommendation is to only choose the "Wait on-site" option. For the wait outside option, the mobile software does not work and the link is a broken link. (This happened to me as well as one other person that I was talking to in the waiting room, so it was as if we had not checked-in at all!) Tip 2: Double check to see that your name is on the tv screen. (If you don't see your name, redo the check-in process.) If you don't see your name, you're not on their list! Tip 3: Right before you're about to be called in, your name will disappear from their screen, and that's normal. For me, I had a frustrating experience. I selected to "Wait outside". Don't choose "Wait outside", only choose "Wait inside"! The link I was sent on my mobile device from Quest didn't work. I waited longer, thinking that maybe the link would work if I clicked on it closer to my check-in time. (The link ended up never working.) I waited outside for 1 hour until my check-in time arrived. I returned, and saw that my name was not on the screen! I waited 20 more mins (thinking that maybe walk-ins were on a separate list). I asked the tech if I was on the list, and I wasn't!! I guess I was never on the list. I think she took pity on me and helped me re-register on the iPad. To be honest, I cried in the waiting room because I was so frustrated. After the tech helped me, I did see my name on the tv screen. However, once I did see my name on the screen, I didn't actually have to wait very long and the phlebotomist was nice. They do have a bathroom inside. read more

These folks are terrible. Not sure why we bother to make appointments. Five people working and all they are doing is walking around. One person helped in over 20 minutes. My appointment was 20 minutes ago and they just took someone back whose appointment was 40 minutes ago. 1 person being helped, 33 waiting. What a ridiculous way to run a business . They don't answer the phone anymore, nor is there someone at the counter. If you just needed to pick something up, forget it. They won't help you. Might be time to switch to Washington Hospital. read more

Quest Diagnostics - Laboratory Testing Near Me - Fremont, California

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My husband and I are seniors, and really appreciated "Z" as our phlebotomist (hope I'm spelling this correctly. Z was so into helping us, and he answered all of our questions. My hubby has dementia and Z even walked him to the lobby, so he didn't get lost from me, while I was waiting for him. Like I said, "We are so appreciated of your phlebotomist, "Z." Kudos to him and hope you hire more folks like him. We had quit going to this site as we had such cranky folks working for you, we will be back to this site (thanks to Z). So, we had to go to Yelp to write this review, because your software on your site isn't working?!? William and Loretta Sylvia Fremont, CA 94538 read more

I think the wait time was decent office run behind wasn't too bad. I had a 2:40 appointment was called at 3:05. The lady who took my son's blood was super nice fast and good. Only reason I give 3 stars is because I didn't see anyone change gloves. I work in a dental surgery office and glove changing is huge. She was touching all her keyboard and opening doors that everyone touches. I was nervous because it was my babies first time drawing blood he's only 5 and didn't even say anything but she drew blood and didn't change her gloves even after we were done she went back to touching her keyboard. Cleanliness should be top priority in places like this. Nice people but work on cross contamination. I usually go to San Jose on alum rock super clean but always booked. read more

Krizna at the front desk is rude and had an attitude problem. For someone who has to deal with customers as her job, she sure should has NO IDEA how to do so. She needs to be retrained to not think every question being asked is considered an attack on her personally. We arrived 45 min early for our appointment in hopes to get seen early with the expectation of waiting for our time. We were informed that they prioritize appointments over walk ins. A gentlemen walked in before us and checked in as a walk in. He got called before us so I politely asked her why he was called back first. She asked me his name. I don't know the relevancy of that. She didn't ask us for his name or to check on his status. My dads name wasn't on the screen so he asked them why after being here for 30 min. Krizna told us, I don't see your name you'll have to register again. I asked why she didn't check before after sitting for hella long. That's when she began her temper tantrum like a 4 year old. She kept running her mouth saying what is your problem, and even when I started talking to another employee she kept talking and running her mouth. She said quit telling me how to do my job... I don't need to explain anything else to you. She has ZERO empathy and should NEVER be hired anywhere that deal with customers. She also said you don't have a right to question me. Shit is ridiculous. Her name is KRIZNA and is an absolute NIGHTMARE at her job. I asked to speak to her supervisor and she said they don't have one. If her superior is reading this, they need to reach out because this experience was unacceptable being the first time here. read more

I was greeted by a wonderful receptionist on my arrival and the check-in was prompt. In a few moments I was led into a room where one of the bay area's finest phlebotomist named Annamarie made me feel extremely comfortable and helped curb my anxieties. She indulged me with stories of my favorite television programs as she withdrew what seemed like 16 ounces of blood that felt like 16 seconds or less. A prompt urine test followed which was expedient and inobtrusive. I was done within 20 minutes and they even provided me a bottle of water to help promote urine production. Even if I move out of Fremont if I ever have to get blood or urine work done I am coming back here. Probably the best Quest location I've seen and blows LabCorp out of the water read more

Quest Diagnostics - Exterior - Laboratory Testing Near Me - Fremont, California

My husband had an appointment today. Got a reminder on line and a text this morning. After he arrived at the facility he was told he didn't have an appointment and would have to wait for 3 hours for an available appointment. He had a code and was told he didn't have an appointment rate -10 read more

There seems to be a lot of negative reviews for all the lab groups in Fremont, so I was a little apprehensive about my visit. But my visit far exceeded my expectations. I got there 10 min early for my blood test.appointment There was a security guard present that was helping everyone, and made sure I registered properly. I got in immediately. Jennifer, my phlebotomist, was very friendly and very professional and made it a very pleasant experience. She said because it was a first time visit there was additional paperwork to fill out. In spite all all that I was out in 10 minutes. I got the test results back the next day. I highly recommend them and would definitely go back. read more

I usually come to this location because I've had previously good experiences compared to the others. My last visit was no exception. Despite the oversight of my doctor's office on my lab orders, and the indifference of the "assistance" she was receiving from my doc's office, SEQUOIA was all about working to find a solution. She basically said to them, the patient is here now and I want to make sure to service her. She was proactive and didn't let obstacles get in her way. The best part is she did it all with a smile! Big kudos and so much appreciation for you Sequoia! Thank you for providing the best customer service possible and making lemonade out of lemons that day! read more

Rude nurse. Didn't even give a warning before pinching in the needle for routine blood test.

We've been to a lot of their locations mainly from Hayward and Fremont but I usually try to make our appointments at this Liberty one. I find this location to have a bigger waiting area, more staff and more than one gender neutral restroom. It's best to always make an appointment online, a few weeks in advance, if possible that way you get the time slot you prefer especially if the blood work requires fasting. The wait time is quite minimal when you have an appointment. Saturday is the usual day that we go and it's also their busiest. I like that you can easily check in using their iPads that they have available right when you walk in. Once you check in, you still have to wait for your name to be called since they need your lab work from your doctor, insurance and copy of you CDL. After that, back to your seat in the waiting room you go since you still have to wait until the can get you inside. This location has plenty of parking spots. Their restroom and waiting area is clean and tidy as well. read more

If you want to wait forever and then be sent back... be my guest . They don't check your paperwork properly and make you wait another 2 hours.... I worked at Washington and Stanford and never received such horrible service. There is one staff member and she is literally the worst at her job. read more

I strongly recommend against using this lab. They have a good scheduling system and nice automated check-in, but this is useless since they cannot see you on time. I booked an appointment in advance, came 5 minutes early and checked in on time only to see a huge line. A technician told me that they were 1hour behind, and I'd have to wait an hour. I could not wait and just left. In 25 minutes I had the test done in Palo Alto Medical Foundation where I didn't even have an appointment. read more

Worst Quest Lab ever. We made appointment for 11:20 AM. Was not called in till after 1:00 PM. Waited almost 2 hours.

Purpose of my visit was to provide blood/urine samples for my annual physical. RECOMMENDATION to QUEST CUSTOMERS If you are going to do 'drop in' visit (no appointment) then get there super early. I've read lots of complaints about excessive waits. What do you expect if you drop in during the middle or end of the day? If you live in the SF Bay Area and you still haven't figured this out then you are part of the problem. POSITIVES My phlebotomist (Jennifer) was very polite and competent. I had no appointment so I was a 'drop in'... I was in/out in about 45 minutes. All staff were polite and communicated clearly NEGATIVES The non-human kiosk interface for sign-in is irritating. As with most "automated" systems it can only address a range of situations. If your circumstance falls outside of this range or you are not 'handy' with such interfaces (such as the elderly) you will likely have a less than optimal experience. In my case I had booked an appt for the afternoon of last Friday, but due to work situation I decided to 'drop in' much earlier in the day on Friday. When I came into the Quest office and entered my information as a 'drop in' visit (since I was much too early for my appt) the automated kiosk 'ignored' the fact that I picked 'drop in' as my visit type, and when I was done entering my information and sat down to wait I was disappointed to see my name pop up on the monitor list showing me as "1:40 p.m. APPOINTMENT". When I asked one of the staff if that mattered she said "yes it matters... we cannot see you until your appointment time." ... Uh ... that's like 6 hours from now. She informed me that I had to cancel my appointment (via the website) and re-enter my visit request as 'drop in' at the kiosk. I tried to do this on my phone which I had no luck with. Luckily I had a laptop and web access and I was able to cancel my appointment using their web based site. I then signed in at kiosk as 'drop in' (successfully this time) and was seen within 15 minutes. I AM COMPUTER SAVVY... this is not cool to expect customers to have done what I did to fix their situation. Once a customer is at the Quest office it should all be manageable via the kiosk interface. I understand that having a kiosk is a reasonable 'front line' method for patient admittance, but it is ABSOLUTELY UNACCEPTABLE that no clerk is available to manage the issues/delays/frustration that the customer suffers when the kiosk method falls short. It is totally unreasonable for Quest management to expect the phlebotomists to do their job and the job of a front desk clerk. QUEST needs to stop being cheap and staff their front desk with a person who can provide aid to customers experiencing kiosk issues. This same person could then feed back the information on the kiosk shortcomings to the software company that QUEST has contracted to create their kiosk interface. I watched as a group of three elderly persons huddled around the kiosk attempting to gain admittance for their lab-work. I could hear their confusion and frustration. ABSOLUTELY DISRESPECTFUL OF QUEST MANAGEMENT "TEAM"..... Stop being cheapskates Quest read more

I came in yesterday during the COVID-19 pandemic (no, I'm not sick) for some scheduled blood work. I had some concerns about being here beforehand, considering the gravity of our current situation. Nonetheless, I had to do what I had to do. Upon entering, I was immediately greeted by a worker in pretty thorough PPE (gown, gloves, mask and face-shield) whom asked for my paperwork and insurance card and also asked me kindly to stand right where I was. After returning with my card, I signed in on the tablet which was right next to a table of gloves, masks and hand sanitizer. In addition, I was the ONLY one inside of the lobby (which I found out later was intentional as they were staggering the appointments) and there were only about 8-10 chairs which were spread-out according to the 6-foot recommendation. The aforementioned details helped put me that much more at ease. I was called in by the Phlebotomist roughly 10 minutes before the scheduled appointment time, which was awesome. Once inside of the room with the Phlebotomist (whom was wearing gloves and a mask), I was reassured that the proper items in the room were sterilized prior to my arrival. As for the process of drawing the blood itself (which I hate with a passion), she made me as comfortable as possible and it was over before I knew it! Quest and Quest employees: thank you for providing this service during such chaotic times. And thank you for doing it with great care! read more

This place is amazing! My appointment was at 12:15 and as soon as i came in i notice that the place was empty! I was the only one in there and it took about 5 minutes for someone to come to the front. As soon as the phlebotomist came to the front she took me in and within 10 minutes i was out of the office. read more

I arrived for an appointment and checked in at the kiosk. I wasn't certain it had gone through because the last screen froze with the circle spinning. The person checking in at the same time on the kiosk next to mine was also spinning. They both completed and returned to the sign in screen. As I was waiting I noticed the other person's name on the checked in screen, but not mine. Since no one was working at the counter or coming out, after 5 mins I attempted to check in again. Still my name was not on the checked in screen. Finally when some one came out after 15 mins of waiting I told her that I didn't think my check in went through. Acting like I was wasting her time she entered my phone number at the kiosk and it said I was more than 10 minutes late. I told her I'd been there for 15 mins, arrive on time for my appointment and had attempted to check in twice. She said that my check in time clearly shows that I check in 15 mins late(that's when she checked me in). She rudely told me that I was late and that I had to wait as a walk in. I said fine, again trying to explain to her that I was on time and attempted twice to check in and it didn't work. The third time when she did it is the time it's showing as my check in. Finally after waiting as a walk in, she rudely tells me "the computer doesn't lie" and shows me a print out of my check in time(the time she checked me in) and that I needed to leave that they were closing. This woman's name is Krizna. She was extremely rude and impossible to talk to. She never once considered that the computer failed to acknowledge my two attempts to check in. I also see that my complaint against her is not an isolated issue. There are a number of complaints on yelp specifically about her and for similar situations. This is not how you treat customers. I had to reschedule for the next day and again get off work early. I'm glad she was not the person who drew my blood the following day because I see complaints against her about how rough she is, bruises and pain. I will definitely go to a different location next time. read more