I like this location because they don't usually have a long wait time. However, they have disappointed me because today, they totally ignored my check in. I have arrived at 6:45, the wait time that I was given was 19 minutes with the option to wait in the car and receive a text when it's my turn. I have been waiting an hour and a half. They have been letting people walk-in, appointment-less, and it is official that they ignored my check in! This is very annoying and irresponsible on their behalf. I had to wait in lone for another 10 minutes before another employee came out to let people in. Immediately, I walked up to her and politely demanded she let me in. She did, she was very helpful and apologized for the inconvenience. I could tell that she actually cares about her job. Thank you, Bianca for taking the time to listen and servicing me. You have earned this review another star Overall cleanliness, decent. Plenty of parking. Customer service- Juhmer has exceptional customer service skills. The older Asian lady is very rude all the time, she's always giving attitude, and is rough when withdrawing blood. Unlike Juhmer, she has left my arms bruised several times. Bianca is super nice, caring, and gentle. read more

I have had good experiences with pain free blood draws at the Castro Valley location. However, this one is awful. I arrived for my appointment and checked in but had to wait over an hour to be seen. I told them I tend to faint when giving blood and need to lie down, but they said they 'don't do that' and had me sit in a chair instead. To make small talk I asked the tech why they decided to become a phlebotomist and she said it was because she had a shopping addiction. Nice. She tries twice to get my vein but cannot find it and I'm starting to feel woozy. Then, she goes to get help and leaves me sitting with the needle partially in my arm. I pass out and they get upset at me and then have me leave. To be honest, I cried after that appointment. It was humiliating and I'm never going back to this location. read more

This location is very busy. It took me months to get an appointment. Then I had to wait more than 30 minutes even though I arrived early . I would try another location. read more

Posting again in regards to the awesome phlebotomists we've had. Yesterday we had Ram the float and he was so great with my daughter! My daughter is special needs diagnosed with autism and epilepsy. It is usually very difficult to withdraw blood (and even get a shot) and takes 3 or more people (her Dad and I holding her and another staff member) but the phlebotomists we've had (Talpa, Aaron & Ram the float) have been so patient, understanding and friendly with her. Both times she didn't cry, get out of the seat or pull out anything. The only thing negative is waiting but they do their best to get to each patient fast and efficiently while still helping people at the kiosk since there is no one at the front desk read more

Quest Diagnostics - Labs completed on a child with autism! Thanks to Aaron& Talpa! - Laboratory Testing Near Me - Hayward, California

I made the appt over 2 wks ago for today. I even arrived 20mins early to check in. I have waited over 45 mins from the time I arrived. Heck - there is even a check-in list on the TV in the lobby and my name is not even posted. What kind of location is this. If I could give them a ZERO I would!!! read more

We have patiently waiting for 2hr. I had to used the bathroom i when inside frist bathroom was closed I so 2n bathroom door way wide open I just when in. I was on the stool have someone banging on the door to get out I am in the wrong bathroom she kept banging on the door to get out I had to stop in get up from the stole in open the door in ask what happened she told me this bathroom is only for us employees. Her name is sharina. Was really disrespectful, she could have just waited and tell me, after. I did not see the sign because the door way wide open. I have never had this happen in my life we're they rushed out that way . Please don't go here. read more

No point on getting appointment. Got here 8 min before appointment. Still they made us wait 35 min. Called other ppl who came after us.

No one in the lobby, dirty check in machine and scanning your CDL for valuable information, HIPPA non-compliant. Lousy service staff, 3:00PM says don't want to do walk-ins, 3 only. Full of contagious patient, did even advise the lobby guest waiting for hours that a mask is needed, a random family cut in front of the cue to get tested for whole family, COVID, RSV, and Quest is in the healthcare business. Patients not ready walking in and out many times. If they had a lobby person would have properly prep the patients to let others first, and letting a contagious family to come here when they are too cheap to go to the ER. Lousy place, lousy lab tech, and they want to go home early when they're milking the clock!!!!! read more

Very rude staff! If you're a walk-in, don't come here. They DO NOT care about walk-ins even though the option is available. They will tell you to leave. You're better off going to the Fremont locations. read more

This has to be the most unorganized place in all of the quest diagnostic I've been to. I didn't have an appt because my doctor wanted blood fast. My appt. with my doctor was at 11:40. I arrived at Quest at 11 a.m. and checked in thinking I could get blood drawn before my 1140 appt, which was five minutes away. So I waited until 11:36, but still no blood drawn. So, I left for my 1140 appt. Came back to Quest, and they still had not called my name after being gone for an hour. So I'm still sitting here waiting for blood to be drawn, and it's 1:56pm. This place is poorly managed as they don't know how to manage appts. Versus walk-ins. I will never come back here ever. Please get them some official training on how to manage this property. read more

Quest Diagnostics - Inside quest - Laboratory Testing Near Me - Hayward, California

This place is awful. Ii came in as a walk in and was told it would be about an hour. I have now been here for 3 hours and there is not one worker in sight. When the worker finally came out to get someone I asked a question and she was very rude and told me she doesn't answer questions. read more

I got good service but 1 star is for not helping the old lady in a walker that was there waiting since 10:30 AM because she didn't make an appointment. The lady was scrambling calling para transit for a ride. Quest staff - why can't you just help this old lady in a walker ...she's been there for 4.5 hours. She asked the staff if it's her turn. The guy was stern when she told her NO "we have to finish those with appointment". F'ing seriously? Are you guys that heartless to this old lady? Quest Diag Southland - you guys are despicable...shame on you for treating a helpless handicapped elder that way!!! read more

A phlebotomist walked in the waiting room and said I'm the only one here. The others are at lunch. Her tone was off putting. No one in the waiting room was loud or annoying. I think she was taking her frustration out on the clients for her being left alone. This is an example of lack of empathy, un trained professional and poor management of this particular location. read more

Dropping off a prepared temperature sensitive sample should not take 60 minutes. Everything about how this place is set up gives the message that they don't want to talk to you until you have waited an hour for your appointment time. If you can't have someone sitting at the front counter to answer questions, provide a clean sample cup for you to collect a urine sample at home, or collect prepared samples from mobile phlebotomists who are coming in , then you need to hire more people. Fortunately there is a LabCorp in my area that I will be going to from now on. And let's not even talk about the time I came in here for a single vial blood test and they left a bruise on my inner elbow that was 3 in long and took 2 weeks to go away. I have pictures, and every phlebotomist and nurse I have shown the picture to in the last 4 years has been shocked by the bruise Quest left. I'm not on blood thinners, they were either in too big of a hurry or too cheap to use a butterfly needle. I figured I was okay to drop off a urine sample here today , here's hoping they don't lose the sample again like they did a couple years ago for one of my relatives. read more

I've never had to wait more than 5 minutes for blood work I'm in and out unlike other Quest sit for hours

They need to improve the way they handle walk-in patient, especially those that are elders and pasting. Making appointments doesn't work all the time for patient, especially if they are relying on other people to take them. They should have assign at least one team member to take care of walk-ins. The team member that assisted my mom though is nice. read more

Horrible service I came in for a walk in at just after 2 pm..next appointment was at 3:10. I noted in the electronic sign in I'd be out in my car...i was told to be back 10 min before my appointment. I came in at 2:56 pm..they called a few folks back. At about 3:16 I asked the workers if they are ready for me..I was told, "I called your name". The waiting room wasn't that busy..I would have heard my name. Then I was told, we are closed now you have to reschedule. I had a simple blood draw..I am sick and need my test done asap in order to take meds. So frustrating. read more

Very good service, easy to make appointments, professional, clean and employees are very nice

They purposefully don't take Walk-Ins even though it's available when you check in. There was a 30 minute gap and they waited those entire 30 until taking the next person; there was 5 phlebotomists and only 2 had taken appointments. This location's employees need to be relocated if they're going to act like this. read more

Melinda kept the door closed 15min before closing on Saturday. Then comes at 11 and says they are closed, and i said I've been knocking on the door for sometime and i saw you walking around inside and ignored the knocks. She's like yes you need to make an appointment a month ahead?? Extremely rude! You are better off going to the fremont location. read more

Terrible service , rude staff and no receptionist at the front , Just log in and the next you have to figure out yourself

On the waiting list for 2 hours even number one on the list but was not called, came in early as 645am.

Please don't come to this place!!! I've been waiting since 12:00pm and now it's 03:00they're saying no more walk in customers. Unorganized environment and unprofessional service read more

Quest Diagnostics - I have been waiting since 12:00pm and now it's 03:00pm, They're saying no more customers. - Laboratory Testing Near Me - Hayward, California

I went to Quest for the first time today, 12/26, and I was presently surprised. I had seen some negative reviews but my experience was different. There is no receptionist at the site, so people must do "self-check-in". I arrived 10 minutes early and was able to figure out things. Some people looked annoyed because their 7:30 am appointment was not called yet, but I can see how the times can vary. Each person has a different lab request. I assume some tests take longer than usual. I was scheduled for an 8:00 am test and was done by 8:20. There were no issues or hassles. I found Quest to be issue to use and easy to locate. read more

Let's talk about the DEHUMANIZATION OF HEALTH CARE in Petaluma. Our Providence Diagnostic Lab closed in March and it was flawlessly convenient and professional for 26 YEARS!!!!! Now we are stuck with the likes of Quest Diagnostics! They are located on Professional Drive, but that should NOT be confused with the office/personnel located there. I was scheduled to have a CT Scan at Petaluma Hospital on Tuesday April 16 but needed bloodwork first and was told to go to Quest. Since I was informed that Walk-Ins were OK, I got there this morning (Thursday) at 9:40 AM. An irate woman was leaving and talking on her phone: "You won't believe this place!" she said as she headed for the parking lot. There were 8 people sitting in the waiting room (3 were reading their phones), the others looked either despirited or annoyed or bored. Not. A. Good. Sign. There was no receptionist at the receptionist desk, but a f-----g MACHINE! It tells you to insert your insurance card, then your driver's license, then tap in your phone number, and THEN it asks you if you have an appointment or a Walk-In. I pressed the latter, and was told NO APPOINTMENTS WERE AVAILABLE UNTIL 1 PM!!! Bye-bye! So I went home to make an appointment for tomorrow. I called and went through a shrill announcement of options. The male voice tells you if you want to Make an appointment say "Make" or press 1. I said "Make" and was told, "I did not hear you." So I repeated it, and got the same message. So I tried again with "MAKEMAKEMAKEMAKEMAKE." No luck. So I pressed 1, and got the same damn response. I was so mad I pressed 111111111111 and finally gave up! I canceled my CT Scan and will DIE before I EVER go to Quest again -- and I probably will! I should've taken the many complaints about Quest on YELP seriously! YOU'VE BEEN WARNED!!! read more

Unbelievable. This place is impossible to find and there is no way to talk to live person to get exact directions. I call your number and the directions don't give any specifics about where in the mall you're located. I drive around for 30 minutes before finding the place, only by looking at someone's photo on Yelp. Hint: Saying "located next to Home Town Buffet" on all your automations would have been a big help. At this point I missed my appointment, and rather than being greeted by someone I have to use this stupid kiosk only to find out Im now degraded to walk-in status with 40 min wait time. Screw this place, I'll take my business elsewhere. Y'all giving this place 5 stars are fooling yourself. I have fasted for 12 hours now, I'm gonna go shove a breakfast burrito in my face. read more

Quest Diagnostics - Spend 30 minutes looking for this place and this is what i get. Bye Felicia. - Laboratory Testing Near Me - Hayward, California

There is a misinformation among the staffs in this facility, one of them told me that I can come in the morning even though my appointment is in the afternoon and they will prioritize me and get the lab done in the morning instead (since I couldn't make it in the afternoon due to work). But when I came in the early morning another staff told me that I would consider as a walk-in so it doesn't matter whether I have an appointment or not in the same day. This is wasting my time even more to have to wait for 2-3 hours. read more

My mom and brother took an appointment for 9:40 am and were fasting overnight. Got to the location. They got a text message to check in online which they did. Then they sat in the appointment room and waited. At 9:50 am, my Mom asked the lady behind the counter why they did not call her, and the lady accused her of not checking in. When my mom showed her the text confirmation of check-in, she said the system often does not sync with their records and her appointment is now gone and she would have to do walk in. Then she made them wait for TWO HOURS in the waiting room while she processed everybody else before her who had entered after my Mom' and Brother's appointment. My brother is highly autistic and had to go off his daily meds which is dangerous to get the test. They put his health and life in danger. The lady refused to let my mother and brother do the appointment and did not call them in two hours until they just gave up and left. THIS LOCATION SHOULD BE SHUT DOWN. There is no one behind the counter and the workers are chatting away with themselves. They DO NOT HONOR your appointment times and make you do walk-in. Imagine torturing an elderly lady and a disabled man who had stopped his meds and then NOT LETTING THEM TAKE THE TEST BECAUSE THEIR OWN SYSTEM DOES NOT WORK! This location needs to be SHUT DOWN!! read more

Could not make an appointment within a reasonable amount of time, like 2 weeks. The address listed on Yelp is WRONG! 1 SouthLand Drive. It is 718 SouthLand Drive! Spent a good twenty minutes to find the place. Now, we have been waiting 1.5 hours and told that they may not see us! This is BUNK!!! read more

Don't come to this place. Schedule an appointment at other locations. No matter you have an appointment or not, you still need to wait for more than an hour. The staffs are rude and slow. You pay for the service but they act like you get it for free. They are taking their time to chat with each other instead of working. I wonder why the manager of this location still has a job?? This location is SHIT. You will regret if you come here. read more

DONT NOT GO TO THIS LOCATION IT IS HORRIBLE!. No one is at the front desk. Staff is just sitting around and talking to each other. No one is helping any of the clients checked in. When you ask the staff questions they give you attitude It's been over 1 hour and The same 10-15 people in the waiting room have not been called. This place is a joke and a disgrace. THIS LOCATION SHOULD BE SHUT DOWN. read more

The worst Quest Diagnostics experience I've ever had and I've been to several locations in the Bay Area. It started off with me being 10 minutes late because I couldn't find the location in the Southland Mall. Digital directions kept putting me on the wrong end of the mall (it's behind Macy's) and when I called to get more specific directions the recording simple stated, "We're located in the Southland Mall." Hmmm, not helpful. There were 8 people already waiting when I arrived, so it wouldn't have made a difference if I were on time. I tried to check in on the computer but it bumped me to "walk In" status because I was late. The security guard (why is there a security guard?) helped me finish checking in - or so I thought - and told me to take a seat. Fifty minutes later I asked when they thought I'd be seen and the response was, "I don't see you have an appointment, did you check in?" Ugh. Clearly the security guard did not understand how the system worked and had inadvertently exited me from the check-in process. After finally finding my appointment, I sat down with a phlebotomist 90 minutes after my designated appointment time. Unfortunately, they were missing one of the labs requests from my doctor - thankfully, I had printed them all out. Then they couldn't figure out the specifics of one of the labs. As the phlebotomist was looking through my online record, the computer started glitching out and the images on the screen were flashing on and off. Great. Also, if a client is not going through insurance then the phlebotomist has to manage the billing and fee collection. Not the best use of their time and something that could be handled more efficiently and ahead of time by a front desk person. By the time I had blood drawn and headed out of there it was two hours later. Clearly there are larger issues going on here. Their software is allowing too many appointments in too little time and their systems appear to need updates. This is putting a lot of pressure on the front desk person and they are having to manage a lot of irate people. Also, the perception of having a security guard is not reassuring. It's a lab, not a retail shop or rock concert. On the positive side, the phlebotomist was very kind and did her best to manage a frustrating situation. She drew blood swiftly and painlessly. Nice job. Overall, too many things went wrong and no one should have to wait two hours for a simple blood draw. For a $10B+ company that generally focuses on one single process with the client (blood draw) the process should be simple and consistent. I'll be looking for alternatives next time around. read more

For your sake, do not come here. I've been trying to find somewhere to get lab tests done, and was recommended here by an urgent care. Their automated scheduling system is extremely unhelpful, and you are unable to get help over the phone in scheduling. I arrived at my appointment time, but the doors were locked. The provider saw me at the door, and said nothing so I waited while they helped the last patients in their office. 15 minutes after my appointment, the provider gestured to a set of doors from the outside of the mall, and I learned they keep the indoor mall doors locked. The provider told to reschedule since I was late and they would be closing. I called out of work, and scheduled the only available time I could because I really need these tests done, and was turned away due to lack of information, assistance, and care. Highly recommend finding another location. read more

I am a nurse. drops off blood occasionally. this office is the worse in the bay areas. they don't care attitude and all of them looks don't want to be there They don't know dropping off blood is priority. Do not use this office. This office needs to be closed. read more

Employees here are always professional, courteous, and skillful at what they do. I know because I work as a nurse in a hospital, and I always feel comfortable coming here to get my blood drawn. However today I arrive to the waiting room to see 11 people in the waiting room including their staff at the desk. I think during this pandemic, they really shouldn't allow more than 5 in this waiting room. One of the people waiting even occasionally coughed. I checked in with my appointment I made and opted to wait in my car. Once I was texted that I can come back in and they were ready to see me, I was brought to a back room right away to get my blood drawn. I asked their staff if most of the people in the waiting room were all appointments only, he said most of them were walk ins. I was surprised Quest was allowing a significant number of walk ins that overcrowded their waiting room! I really think during these times they should only allow limited to no walk ins, and make appointments mandatory. ESPECIALLY if they have no N95 masks for their own employees who are exposed to a high number of people everyday. These employees have to work very close with all their patients as they draw their blood and spend 10 minutes or more per person, which is the allotted time to contract the coronavirus if near an infected person. If Quest does not limit the number of walk ins and patients in the waiting room, they should ATLEAST provide N95 masks to all their employees. read more

I will say that regardless of location people tend to be grumpy because it's so early and a lot of people come here fasting, but I've noticed that lately the staff is so kind it's a shame that the people coming here are so mean. They do have a really cool system now where you sign in on a little kiosk and you can see what number you are in line on the TV and it gives you a little estimate on how long you're going to wait (which isn't always accurate. People come in waves so it's really up to luck whether you have to wait a while or not. I've had no problems with the staff and the whole process as far as bruising or the needle hurting. They all seem very knowledgable and get me in and out in no time! Just remember to be nice to the staff, they're here as early as you are and are doing their best- and don't forget your insurance card! read more

Quest used to accept walk ins and the process for entry was fairly friendly in terms of customer service. Recently they seem to be trying to do away with customer service as much as possible. So you no longer have anyone at the front desk. Instead sick and elderly people are now faced with large blue panels instead of people and little machines that are neither forgiving nor easy to work. Fellow customers try to assist each other. If you are 11 minutes late, the machine automatically cancels your appointment and there is no way to check in. Quest However can be as late as necessary. Today, An elderly gentleman, unable to successfully get an appointment online or make it through lengthy voice mail options despite fellow customers trying to assist him, ended up going off and yelling and cursing in the waiting room, but still no staff came out from behind the locked doors. Every time a phlebotomist would come out to call a new person, they would get mobbed by desperate customers with various questions or who were unable to work the machines. The phlebotomist clearly had not been scheduled with any time available for customer service. Also no longer functioning was the tv screen that formerly would at least let you know where you were in line. read more

They don't habla good service, they say they prioritize the appt and they don't. I didn't get to go in cause of the wait time

DO NOT BOOK HERE, Rude staff and lazy! I should of checker the reviews before booking here. There is no point of booking because they will see you when they are done talking among themselves in the back. So if you do book and get there early plan to be standing in a crowded room for 2hrs or more. Oh don't bother trying to speak to any of them because How dare you ask a question! read more

Time 2:05pm. Made an appointment for 1:40pm and as late as they are with their appointments they were taking walk-ins just because these walk-ins were complaining they were waiting for hours. What is the damn point of appointments if they're just gonna give in to those who bully them into skipping the appointments?! read more