The staff were very friendly. The office was quite nice for…read morea clinic and though I was a walk in patient I only had to wait a half hour. The nursing staff were pretty thorough and the nurse practitioner I had was extremely friendly, asking questions and seemed to take her time listening to me more than my own doctor. May come back in other non emergency situations if my doctor is not available

Update (6/26/26): updating my review to 2 stars because charge was canceled by the billing…read moredepartment and no longer shows up in my bank account. But it shouldn't have taken 3 weeks to resolve the issue. Horrible communication and inability to correct a mistake on their end. I needed a TB test for grad school and a lot of urgent cares didn't take insurance for the test. When I made the appointment on June 4th, the person I spoke with said they take my insurance. When I arrived for the test on June 8th, I was told the test wasn't covered by insurance and was $69. Since I needed the test for school, I just paid the fee and it was a little lower than some other places. However, they should have told me at the time of booking so I could have been prepared to pay or go elsewhere. The bigger issue is that they haven't refunded the $50 fee I was charged when I filled out my information online. The online portal just asked for my card info but nowhere did it say I'd be charged a fee. When I went to get my results read on 6/10/26, I showed the receptionist a screenshot from my bank account and she said that was a no show fee and they would refund it since I showed up to my scheduled appointments. When I check my bank account two days later, I don't see the refund. I've made several calls and the people I talk to keep saying they'll look into the issue yet my bank account doesn't show the refund. One person I talked to said I shouldn't have been charged the NSF because I had a TB test, not appt. It shouldn't take 3 weeks to refund the fee and am seriously considering taking City Health to small claims court. The person who did my TB test was friendly but I would not go back to City Health due to the above issues.

best doctor Najibu!!!! never failed me. detected precancer in my stomache on time and I am fully…read morehealed for years now. nurses are amazing !!!! Latina nurses bomb super cool down to earth I speak Spanish always welcoming. And the light skinned African American nurse named Ty'na MA. she needs a raise and a steady schedule to work there she is young but always attentive and professional and supportive. Keep this place alive!!! you won't wuna leave anywhere else best help medically speaking 100/100 recommended. -Vanessa A.

MADE A YELP ACCOUNT JUST FOR THIS BAD: I came in on 2/25/26…read morein the morning and the front was EMPTY two Hispanic girls were so busy and NO ONE sitting in the check in window!! There was a PILE of filled out forms it seemed like only two people working with FULL waiting room finally 2 ladies came out and the front desk SHE WAS SO RUDE and STUCK UPI ended up leaving!!! They need to hire DIFFERENT staff. I felt so bad for the two girls working with NO HELP. They were as pleasant as can be but the girl in the front with short hair needs a retraining!!! RIDICULOUS. GOOD: I ended up coming back on sunday 3/1 around 3pm and customer service was OUTSTANDING!!! I asked the front desk her name Meeka she was alone working by HERSELF BUT I would definitely only go back if she was working she made it so simple and easy!! So pleasant we need more people like her in this world. I WOULD GIVE HER 10 STARS it was pretty busy but even though she was alone it was FAST she's amazing, and knowledgeableI wish she worked more often I was hesitant about giving this place a second chance thank god

Made an appointment over the phone. showed up a few minutes early got called in early. Doctor took…read moreher time didn't rush through my visit. Got the help I needed. Have never had one single problem been going for years. Might take a few minutes longer then cough kiaser. But I am extremely happy and feel my health is in good hands. Thank you.

Would give NEGATIVE 5 stars if I could. I have been a patient here for a few years just out of…read morelocation convenience. I rarely get sick so that's why I stuck with this place. Every time I call to get labs done or just anything, the doctor never calls back in the 24-48 hours frame. After being on hold forever you have to consistently follow up to hear back. Your medication will be submitted to the pharmacy w/o anyone notifying you. Forget about getting an appointment in a descent time frame, no matter how much of an emergency it is it'll be at least 3+ months!! Today was the final straw. I tested Covid+ yesterday. This morning I called to get a prescription for Paxlovid I didn't want to see a doctor I know what I needed. Well after talking to nurse on phone for about 15mins she insist that I come in same day so they can check my lungs. I don't have the energy but came. Once I get here and check in (9:50) for 10am appointment the receptionist comes to my seat at 10:01 and asks if I would like to do a phone appointment. NO I'm already here! The amount of strength that it took me to get here why would I leave. She said I'll let the doctor know that it's patient preference. I said IT'S NOT MY PREFERENCE THE NURSE ON THE PHONE SAID I NEEDED TO COME IN! About 5 mins later a nurse comes to me and asks "am I sure that I don't want to do a phone appointment". Then asks me when did I test positive. Are you kidding me. I didn't want to leave my house and you guys continuously asking me if I can do a phone appointment?! So you want me to leave then go home and wait for a call!! Very inconsiderate!! Shouldn't all of this info be in the notes I was literally on the phone for 15-20mins before this appointment was made. So now I'm the back room and the nurse tells me she'll see what Dr is available to see me. I said well they said Dr. Zang and she said well it depends if she's feeling well. I said why would she be here at work if she's not feeling well?! She's like well we will see what doctor is available I'm not saying that she doesn't feel well. Then what are you saying? 10:50 the doctor comes in stands at the door and says you qualify for the Paxlovid that you requested. I said I know I do I work in the medical field I'm very familiar. Why did I need to come here and to have two different people try to convince me to take a telephone appointment after already being here? is Very unprofessional and inconsiderate!! She's like I don't know why because we usually don't have people come. I said I've been waiting an hour for nothing. I said don't you want to listen to my breathing and she said no I checked your vitals you are fine!! If you are looking for a quality clinic with quality doctors STAY AWAY FROM THIS PLACE!!! This place is complete trash!!

I made an appointment online and it was a very quick process. They make it easy to fill out the…read moreforms online, and to check in prior to arrival. The front desk receptionists are very kind and helpful, they were also very quick and efficient with the paperwork. As soon as I got seen by the nurse and doctor, they were kind and quick with the services. I was in and out of the facility within 25 minutes! For anything quick, I do recommend coming in the early mornings after opening. It can get very busy especially during peak hours if you don't have an appointment.

Amazing staff. I received quality care and the uptmost professionalism from everyone at St. Francis…read moreUrgent Care. From the moment I walked in seeking help, the front office assistants were kind and helpful. The medical assistant in the back office was phenomenal. She was kind, concerned about my well-being and did everything she could to offer reassurance and comfort, including a much needed "hug." NP Iqbal was very helpful and offered an immediate referral to a specialist and prescribed medication to help ease my discomfort. I could not have asked for better care or treatment. Thank you so much to the wonderful staff at St. Francis Urgent Care.

We've been here multiple times in the last few years and the care has been great! Most recently, I…read morewent in for shortness of breath and upper back pain with mild congestion. Lucky me! Urgent care opens at 8, so they registered me, but I had to either wait outside or in my car because some of my symptoms match Covid. I really didn't think I'd make it back to my car with the shortness of breath, so I chose the wait outside on the side option while I was triaged by phone. It was so cold out there!! Brrrr! I'm totally understanding of the reasoning and system, but maybe an outdoor heater nearby? I was triaged quickly by the nurse on the phone and he was great! They had me in a room by 8:30, so it wasn't too bad. In the room, nurse took all the vital information and did the Covid/RSV/Flu swab and then I waited for the doctor. Doctor Lee was great! Very patient and great listening. She recommended an X-ray, which I did and checked everything else. As soon as the X-ray came back, lucky me...I have Walking Pneumonia. She had medications prescribed and after care papers complete and I was on my way home by 9:45ish. Staff gets 5 stars! The only downsides were that the X-ray tech wasn't very friendly and that I had to sit outside (which I understand) and freeze (an outdoor heater in the outdoor waiting area would be helpful).

I had a terrible, unethical, and harmful experience at Sutter Health urgent care in early February…read morein which the doctor tried to tell me I don't actually have migraine disease based on her false understanding of migraine disease (she said the fact that my migraine sometimes is felt on the left side and sometimes on the right side means it's not migraine, which is simply untrue as 85% of people with migraine (not even just severe cases) have it bounce sides - I even showed her medical research disproving her false understanding, which she disputed) and then tried to tell me I didn't have a dental infection after I was diagnosed by xray and an endodontist with one. When I was there with the flu simply to get a script for Tamiflu. Why was she even trying to invalidate my migraine and dental infection diagnoses!! Sutter sent me a feedback form the next day. I filled it out with my experience and said I needed a call back from them to discuss. No call back. I called Sutter a week or two later, and the person told me to fill out a form on the patient relations site in order to try again to get a call back. I did. I STILL haven't been contacted by them. I called them today (the number on their patient relations site) and asked to speak with patient relations. They sent me to primary care, who told me there is no way they can connect me with patient relations. They told me they would transfer me to urgent care. I said I don't want to be transferred to urgent care. I want to be transferred to patient relations. The person then transferred me to urgent care against my explicit request, and the urgent care person is now giving me the phone number to contact patient relations, which is exactly where I called to end up in this cluster fu*k!! And then the urgent care person threatened to hang up on me when I tried to explain my complaints. And then she did hang up on me when I was answering her question of what number I had originally called. This is sooooo disrespectful. Riddle me this: How on earth can there be no way for a PATIENT to be put in contact with PATIENT FRIGGIN RELATIONS?! And why would you make your patient relations number a disrespectful maze of rude people passing you along and then asking you to keep doing that in perpetuity. (I've now been on the line with them for 30 mins+, and this is my fourth attempt to give feedback. All while I am sick in bed with the disease the urgent care Dr was disputing I have. This is one example of how the healthcare system makes the sick sicker and gets away with migraine stigma. @sutterhealth - you now have me making three complaints instead of one.

Armando Cervantes is such a terrible doctor. Didn't care at all about what was going on just…read morebecause I am overweight. I have conditions that make it hard to lose weight and I have a referral that is 5 months out. But im made to feel like crap because someone doesn't want to do their job and just blame things on the weight, that shouldn't make you any less valued as a patient or a person. This phone appointment made me instantly depressed this tactic needs to change.

EXCELLENT CARE. Engaging with the healthcare system can be scary, and I found the staff here to be…read moreas soothing, reassuring, and kind as they were professional and capable. Dr. Bhamra has been overseeing my wound care, and has saw to my care with a confidence-inspiring sense of expertise, as well as the eye of an artist. It's been literally. Years. Since I've left a review for anything, but I have, in the last few ongoing visits been VERY impressed with the level of care I'm getting here.

I had a great first experience with Doctor O'Brien. After visiting him 3 times I had to give him &…read morehis team in the front office a 5 star. Each visit I was able to see him within 30 minutes, first time was for my ankle injury and second/third time was for bronchitis. Doctor O'Brien was professional, nice and you can tell he's very experienced by his explanations. Let's not forget the cost, it was very good inexpensive, consolations or X-Ray. Hopefully this place stays open for a very long time!

I decided to write this review, because I`ve read the negative comments about Dr O`Brien Senior. I…read morevisited him a few days ago. I had bronchitis and a fever. First of all, they were opened on Sunday, and the waiting time was about 10 min. The doctor himself was so personable and kind. He gave me prescriptions and some advice on what to eat while I`m sick, and what vitamins to take. It`s not a fancy clinic, it is rather a neighborhood doctor, who not only treats you, but has a great caring attitude. Thank you so much Dr O`Brien!

I searched for an urgent care center near Castro valley. With this being in Safeway I knew exactly…read morewhere this is. It's in the back, right next to the pharmacy. So there is no mention anywhere on the website that this was going to be a "virtual" visit with a physician assistant. I wasn't told until I walked into the room and saw a large Tv with chair infront of it. I didn't mind the virtual visit since I have done that through an app to see a doctor before. But the PA I saw, she wasn't the best person. She wasn't showing empathy. She didn't seem to care much. The nurse was nice and explained every step. But at the end. The PA just told me to take like 6 different over the counter meds (which I was already taking for like a week). She didn't offer to give me a Rx for Anything. Waste of time and money.

I came here feeling really sick. I've never been to the clinic before. Maxine is a true poffesional…read moreand made me feel at ease with the entire process. Great clinic, great staff that helps. Thanks Maxine!

Fui para un chequeo medico anual. Todo muy bien…read more Les Recomiendo las clínicas de Tivurcio Vazquez Muy buen Exelente Servicio..

This clinic is extremely disappointing. I have been rescheduled multiple times since December of…read morelast year, and now well into this year, I am still being given excuse after excuse about the doctor not being available. While I understand that things can happen, the constant rescheduling with no clear or proper explanation is completely inconvenient and unprofessional. Because of this, I have not been able to complete my 2025 appointment at all. I would not recommend this clinic to anyone who values their time. They love to cancel on the day of your appointment 5-10 minutes before with no proper notice or explanation. Report them to the California Department of Public Health.

After trying to go to the Mowry location yesterday and being met with senseless service, long…read morewaits, and rude staff- it was the opposite from my impression here. Practically empty waiting room around 3pm on a weekday with a much smaller waiting room as well. Whole process was quick and easy. I had an appt that I made the night before. The phlebotomist who drew my blood was friendly and did great! Most painless experience yet. Barely felt the poke and he kept his hand super steady with each collection tube change. First time here but this will be my new go-to location moving forward.

Would not recommend , words were not very honest throughout the process. The customer interaction…read morewas terrible.