Dr. Cheng is à remarkably gifted, personable physician, who has the unique ability to make you feel listened to and cared about. Our consultations have typically extended well beyond the amount of his time I might reasonably have expected him to devote to my case, and his recommendations have always gone to the heart of my back and neck pain problems. His explanation of the available treatment options have been clear and never condescending. I trust Dr. Cheng and recommend him without reservation. read more

I wish yelp allow me to rate 0 star. I went to see doctor Cheng. They rejected me for my insurance card not having my name on it. I explained to the aged lady(Cheng's wife) that I only have old insurance card which wasn't update with my name. But the insurance does cover me. Please please verify my insurance coverage from insurance website. Cheng's wife was very rude and she told me Cheng can't see me if i can't provide insurance proof. I addressed it was front desk's job to verify the insurance before the appointment. They didn't ask me to provide insurance information when I called in. I took half day off for my appointment and I was physically in the office, and Dr Cheng discharged me. I tried to explain to Dr Cheng and he told me he can't see me if i can't provide insurance proof. I wasted 2 hours for the appointment. Cheng and his staff don't show respect for their patients. read more

Ok, so I went in here today totally nervous because of all the bad reviews. And yes, I read them ALL. I'm about to have surgery to have my gallbladder removed, and my surgeon wanted to make sure we would not have any issues with blood clots since I have a history (completely unrelated to surgery, mine was caused by the Ortho Evra birth control patch in 2003). I walked in to a slightly dated office that is very well-maintained, CLEAN, organized and it smells great. I was immediately greeted by a smiling and super FRIENDLY Mai Li (not sure if I spelled her name right, sorry). I filled out the necessary paperwork, used the restroom, and was immediately roomed. I didn't see any other patients, and I didn't have much of a wait (like maybe ten minutes while he was probably phoning another doctor or doing paperwork or something), but could be because I had the last appointment of the day. *shrug* The room had a RECLINER that I was invited to sit in after Mai Li took my vitals on the exam chair. I kinda wish I'd had to wait..I found that the recliner was fully functional and was about to take a nap. Hehe. Dr. Cheng came in and introduced himself with a smile. We bantered a little as he took my detailed history. He explained everything he was doing as he examined me, including when he was measuring my calves to compare size (possible indicator of clotting issues present if it's swollen). He's soft spoken and has a GREAT bedside (errrr, recliner-side? Lol) manner. Seriously, these complaints must have been made a while back or just sour grapes because something didn't go the reviewer's way. Noticed there were no photos, so I took plenty for y'all on my way out! I asked the lady at the front desk (didn't get her name, but may have been his wife that is mentioned in other reviews) if she minded if I took some photos, and she smiled and pretty much let me go for it. :) We chatted for a bit about the office, how long they've been there, etc. She was also super nice and friendly. In short, I definitely recommend this office for whatever they can help you with. read more

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I've been seeing Dr. Cheng since I was in high school with a few exceptions here and there (e.g. when I was away at college) and he is hands down the best doctor I've ever seen. He's extremely knowledgeable and experienced and will always have the right remedy for any issue. Responding to some of the other reviews, it's true the office is not the most modern and he's extremely busy. BUT - bottom line he's a super great doctor and he also consults in other hospitals for Oncology. Also the comments about his receptionists being rude - I find that not to be the case, they are always extremely nice to me. You will be in good hands with Dr. Cheng. read more

My whole family has been coming here for over 20 years. Without fail, Dr Cheng has always given us proper care. His staff is friendly. His manner is kind and caring. I've also noticed that he is very thorough: He asks several questions. Some not so obvious to my discomfort just to rule out other possibilities. When I went to get an ultrasound recently, the staff also mentioned how kind and thorough he was as well and told me I was in good hands with him. We've always been happy to visit him as our primary care physician. read more

I agree with Edison below. My whole family used to go there, but now our health insurance have changed. Anyways, when I used to go there, I would DREAD it. The nurses that work there can careless about you. It almost seems as if they only got their degrees, because it is a very well paying job. However, I'd rather have nurses that actually have the passion to help me. The number one person that keeps me from wanting to EVER come back is Lily. Lily is Dr. Cheng's wife..you would think she'd be on menopause but this lady has the moody pms size of a pregnant woman! She gives our family attitude. I'm sorry but this is america, the only way you can get more patients coming back is if you make customers feel welcomed. Doctor Cheng is a good doctor..but he takes forever to be seen. I have waited over an hour in the patient room for him. What's the point of making an appointment? And if you don't come out of the room to rush them.. you may wait in there until you go out of your mind because nobody checks in to tell you. I would never depend my life on this horrible office. read more

The assistants sometimes may not be the friendliest bunch ... I don't know how I would be if I saw sick people all the time, though. They are as good as they get, in my opinion, as far as medical assistants go - always professional. At least they are not patronizing. To me, that scores some points! I had been seeing Dr. Cheng since I was a wee kid and he has always been pleasant, even if you are the last appointment of the day. He has much experience under his belt, receiving awards and such. But he doesn't carry a haughty attitude, but is patient to answer your questions. In the office, the clientelle is frequently Asian elderly. There are other demographics in ages and ethnicity, of course. (I am a working professional.) And he's definitely multilingual (at least English, Cantonese and Mandarin). read more

My appointment was at 8, but David did not see me until 9:10. I asked the nurse at 8:30 about the delay and the rude nurse told me that there were 2 other patients in front of me. David over schedules his appointments. David saw me for no more than 10-15 minutes and was not attentive to my needs and questions. read more

Dr. Cheng diagnosed by diabetes and referred me to a great specialist. Generally Dr. Cheng has a great manner and is glad to answer questions. I believe he's highly competent and trustworthy. read more

This review is for the office staff of Dr Cheng. My mother was referred to Dr Cheng. One would think that when his office receives the referral from a primary care provider, they would ask the PCP for the patient's insurance information before calling the patient to schedule a time sensitive appointment. They scheduled my mother but had to reschedule because the doctor was sick. That's fine, doctors are humans too. The office called to reschedule and we have to call in sick to accommodate the new appointment time only to be turned away because they do not accept my mother's secondary insurance. That was a waste of time, energy, sick hours! They have been in the business for a long time, they could've made sure before scheduling if they do accept the patient's insurance or not. read more

i would like to give a zero star if i could. made an appointment for 9am and they kept me waiting for more than one hour, but finally Dr only showed up for three mins. he seemed really impatient and after telling him i felt really painful in my ankle he just looked at it for three seconds and referred me to therapy treatment. there is no judgement on my pain or anything! he didnt care about the patients but just wanted to get money. and the staff there are very bad attitude as well. glad that i changed another family doctor now. avoid this doctor, cant believe he can get any reputation at all! read more

Dr. Cheng had been my father's doctor for many years. He change his Doctor lately. I ask him why. He told me that when Doctor send him to the lab. They never call him for the result or book him a return appointment. Even the lab result is not normal. And there was forms need the doctor to fill in and sign, all other doctors (the specialists) all fill in and sign, he ask the staff fill in and don't sign in Other language that he think my father don't understand. And he was my father's primary provider. I am glad my father change the primary provider. This is not a doctor should do to the patient. read more

I have been a patient of Dr Cheng for over 10 years now.I absolutely love Dr Cheng .He is very professional and very caring person and knowledgeable,always helpful and answered all my questions.I gave Dr Cheng and her Staffs 5 stars and THANK them very much read more

My family has been seeing Dr. Cheng for many years. He has done a wonderful job of taking care of my elderly parents. He is always very professional and attentive to our needs, we never feel rushed and he is very patient with my mom who does not hear very well. Yes, we sometimes have to wait a while, but compared to all my other doctors the wait time is less than average. I work in the healthcare industry and insurance companies have continually dropped their reimbursement rates, therefore medical professionals need to schedule more patients to cover their costs. It's only going to get worse with the implementation Obamacare. read more

I am surprised at some of the negative comments as I have been a longtime patient of Dr. Cheng. He has been extremely supportive for both my husband and myself, and I was so glad he was already our primary care physician when he became my oncologist after my cancer dx. He never hurries through my exams, listen carefully and respectfully to my concerns and follows up in a way that brings me peace of mind. When I call the office for appointments and/or RX or test forms, they are very responsive. I would not hesitate to recommend him. read more

The front desk people are incompetent and extremely rude. The Filipino lady is the only nice one. my mother in-law was hung up on repeatedly for only asking about an appointment time and they didn't want to take the time to actually do their job and look. read more

Excellent service throughout. Was able to schedule me in even though the office was about close. The entire staff are accommodating and looking out for my well being. Dr. Cheng is very knowledgable and thorough. Couldn't be happier with my new pcp. read more

We recently had the experience of seeing Dr. Cheng, so I just wanted to share with you. Overall it is a very good experience. We find the entire staff very courteous and professional. For our first appointment, we got a phone call to let us know that the doctor was running late (this has never happened to me before). I never had an issue with the receipts. They always asked me if I needed one. A member of my family had to have chemo treatment, and we frequented that office for the last 2-3 months. Over time, we heard from patient after patient what a good doctor Dr. Cheng is. He is a phenomenal Internal Medical Doctor. He spent the time with us and always answered our questions. We never felt rushed out of there. All in all I would recommend Dr. Cheng as the entire experience has been positive. We are grateful to be under his care. read more

I have been with Dr Cheng now for two years and see him three times a month. My son and his wife are also under his care and are very pleased.. During the time I have been under his care I find him to be outstanding and very professional in his approach to my needs. He is kind, courteous and answers all my questions promptly. My waiting time over the years various from 15 to 30 minutes,, Once he enters the room I have never felt that he is in a rush to progress me through and listens to all my questions. I woiuld not hesitate to recomend him to anyone who is is searching for a top rated doctor In my adult life I have seen many doctors and once you find one like him you are indeed very pleased. When I go downstairs for chemo and talk to so many receiving treatmeant, you can not imagine the the response I hear of how wonderuul he is, and if it was not for him, " I wouild not be here". . read more

Terrible doctor. His assistants are terrible as well. Watch out -- they do not give receipts for copay. Then they claim that you never paid and make you pay again! You wait 30 minutes for 1 minute of his time. He always seems impatient and totally apathetic about your concerns. He dismisses all your problems and says that those issues are common. HELLO! Why am I even bothering to see you if you won't answer my questions. Totally useless. read more

When I first started going to Dr. Cheng I paid cash for the co-pay and was told that I would receive the receipt on my way out, this would never happen and on the next visit would be asked to pay again. Would have to explain that it was paid and that I was told that the receipt was to be given but it never happens. Just giggles, pay by check for a receipt is the best way. Dr. Cheng on a Friday told me that a second test was being completed for a Breast Triple stain to rule out cancer and that is staff would call me on Monday with the results. This never happened, called mid week to find out the results and said that no one had called. More giggles, there is nothing funny about this. Asked for a copy of my medical file, there were inaccuracies in it and things that were never said, they REFUSED to change it! The person in the other rating who stated that Lily was rude, in my experience meet her on a very good day. I have Hemochromatosis and was led to believe that bloodletting (Phlebotomy) was the only cure. Once my levels were low enough was told to donate blood, even though the local blood banks do not knowing accept this blood. I have found a completely natural substance that keeps the Fertin levels well within the normal range with no bloodletting. Too help prevent cancer was told the dangers of the birth control pills and HRT replacement pills due to the synthetic hormone, yet he placed me on Evista which is a synthetic hormone with side effects. There is a natural cream that works very well with no side effects. read more

The appointments with Dr Cheng have been always delayed. The assistants in his office were rude and not friendly, except his wife. I just have to seek for other doctors. read more

My family has been going to Dr. Cheng's office for years; we were referred by another family member who spoke very highly of him. He does have a bit of a wait, but that is because he never hurries us out when we do see him. He is very reserved but not stand-offish. He remembers who we are and what's going on, and since I can't think of anyone with a large practice who can really do that, it means he probably takes excellent notes and that is much more important! When I was dx with cancer, I was so happy that he was also an oncologist. His staff has been very responsive, when we needed to see a specialist immediately and everyone in town was booked up, they did everything they could to help us find someone. read more

I took my mom to see Dr. Cheng this afternoon. Our appointment was at 1 PM but she still hadn't been seen by 2 PM. Finally I went to ask Mrs. Cheng (his wife) why there was a delay. She said, "Everyone has to wait this long." Puzzled by her answer, I responded by saying, "Then what's the point of making the appointment?" Agitated by my question, Mrs. Cheng said, "All the doctors are the same way." So I said, "No, not all doctors are like this." To my surprise, instead of explaining or apologizing, she said, "Then find another doctor." At first I was angry at her comment but afterwards I thought, "What great advice!" Thank you Mrs. Cheng! read more

Dr. Cheng is a very competent doctor and knows his medicine well. However, he does over book and long office waits do result. My father and I had a horrible and very unnecessary experience on 1/21/15 with one of his obnoxious nurses and his rude office manager. The nurse was rude to me for inquiring about how long our wait would be. From there on my father's and my treatment by the staff, in particular the rude nurse and the rude office manager, was down hill. We felt very uncomfortable in that hostile environment being treated so unprofessionally and rudely that we found it necessary to leave. My father didn't even get to have his needed treatment. Dr. Cheng obviously needs to coach his staff on the way they treat elderly patients and their care givers. I was appalled by the way my elderly father and I were subjected by members of his vicious staff with their bad and unprofessional behavior. We will never go back to Dr. Cheng. read more