I really want to give a shout out to the nurses at this place. I attracts the best of the best. No…read morematter who I've gotten in the last few years they take my blood so fast and painlessly I don't even notice. And I am extremely afraid of needles.

These Alameda LapCorp staff members work so tirelessly and they always seem to maintain their…read morecomposure even under stress. Type of Care: routine bloodwork. I was surprised that it was a full house this morning around 8am but I learned it's best to come on a Tues/Wed/Thurs based on advice. Jessie provided thorough care. She's tactful and extremely entertaining. Loved her vibes! She was gentle even when my vein needed a reboot, the pain was tolerable without being too scary. I wish I could say it's super easily available to make an appointment but it's not. However, walk in's usually come and go pretty quickly. Today was just an extraordinary day. Record-breaking for me in fact. But Jessie and the front desk staff member were really professional and friendly throughout the entire process. I'm grateful that my questions were answered willfully. Scarred for life from a Crunch Fitness customer service experience. So it gives me a lot of appreciation for excellent customer service. Thank you and take good care!

Normally I'd never write a review for LabCorp, but years of dealing with their condescending…read moreemployees sent my temper boiling over this afternoon. In terms of speed of service, these guys have typically always been fine, in my experience. I've never made an appointment, have always been a walk-in, and am seen almost immediately. Very little wait time. No issue with cleanliness, either. The issue is, 100%, the disgruntled jerks they seem to exclusively hire. Whoever is behind the counter at any given time (usually an older white woman with glasses) is never, ever pleasant. Not even decent. Just these grumbling, unhappy people who foist their bad day -- which seems to be every day -- onto patients. And I get it -- just sitting in there this afternoon you had one guy who comes in, obliviously crashes right into the table next to the door, and doesn't move it back, and a patient who had to be told twice which room to go into. People don't listen and they have rotten attitudes. But unless they've demonstrated rudeness or stupidity, there's no reason to treat people poorly. So when I walked up this afternoon and saw a sign that read the following, I read it as, "this place is appointment-only except during a short period in the morning": "Effective 9/25 until further notice: Due to unforeseen event [typo on their part], San Leandro location will be appointment only with accepting walk-ins when time permits from 7:00-8:30 am." I'm an English major and a content marketer, meaning, I write for a living. Anyone with a basic grasp of English would likely read this as I stated above: appointment-only location except during this short window in the morning, if time permits. Well apparently their phlebotomist, the middle-aged Asian woman who always wears her hair in a ponytail, thinks their poor, typo-riddled writing is so sublime that confusion on my part was just me being either too lazy or stupid to read the whole sign. Because when I asked her if they're appointment-only, she snidely remarked that if I'd read the whole sign, I'd see that they're only appointment-only in the morning. Apparently, what they meant to write was that they're appointment-only from 7:00-8:30 am, with the ability to squeeze in walk-ins during that window only as time permits. Not hard to write unless you're more focused on making everyone around you as miserable as you. I was extremely close to reading the phlebotomist the riot act, but I don't need to get myself banned from a LabCorp so close to my house, which I need regularly. So I just made sure to give her back her attitude in spades the entire visit and wasn't nearly as nice to her as I usually am. She seemed to be picking up what I was putting down because she tried to be nicer in the end. Way too late to play that game with me.

Arrived before 9am. Express check in using kiosk, iID and insurance card. Short wait. Courteous…read morestaff. Efficient service. Swift results

Horrendous. Got here at 7:33am when they opened for an 8:10am appointment. Door was locked. Another…read morewaiting patient let me in. No one at the front desk. Multiple people waiting. It appears there is 1 single employee here doing everything. I'm writing this 2 hours into my time here and I still haven't seen anyone else that works here. When I was finally called back at 8:50, so 40min after my appointment time, I was told they had no record of the land my doctor ordered. So I had to go back and forth with phone calls and emails to sort that out. That was 30min ago. Labs have been sent and I'm still waiting because the 1 employee is with someone else now. She's clearly doing her best inside of horrible circumstances as well. Also, they send you into the bathroom to give a urine sample, there's a sign that instructs the proper hygiene and way to collect said sample - use wipes first. There are no wipes. This whole awful experience is a testament to the state of our crumbling healthcare system and how companies like quest don't care at all about patients but simply holding monopolies on making money off of us. Why was I not notified in advance that my lab order hadn't been received? Why is there only 1 person working in an entire lab? Why are there not basic hygiene supplies in a medical lab testing facility?

I've read some awful reviews and I understand some frustrations, but my experience is different. I…read morealways pick the first AM appointment and get there very early. I check-in online and am always first to go for a draw. Marie is unbelievably skilled. I am never left with a bruise or a mark and I enjoy chatting with her. Yes she is the only employee, so some empathy from patients would be appropriate.

Jennifer was great and her assistant I didn't get his name but he was a Latino with a half shaved…read morehead with a black pony tail he was excellent drawing blood! It was a a small waiting room and it was pretty confusing where to find this quest. Out of sheer luck I asked the pharmacy if they knew where Quest was and sure enough it was in the same building around the corner hall 111 Quest! I went with an appointment at 9:45am on a Thursday I could have been in and out but I waited to have my blood drawn laying down so I waited 10 mins for the bed since there's only one. So I was out at 10:00am! They had a very clean waiting room and excellent staff! Well done Quest so happy I went with my gut and went to my closest Quest! Please read my review and don't waste your time with negative feed! Pros Clean waiting room & patient rooms Appointment is a must in my book but there was 3 people without an appointment in line Gentle staff Cons Kinda confusing on where to go since there's no sign or directions but I'll post pictures so you won't get lost ***It's across the Starbucks and it's a huge building that says pharmacy that's the building Quest is number 111room go down the hall if you get lost ask the pharmacy

ZERO STARS! As with…read moremost of the other reviews this place is poorly staffed and run. It's always backed up with patients and the workers don't seem to want to do their work. While I was waiting, one of the "techs" left to get food. It's bad enough they had about 10 people, with appointments wait for a least an hour to get seen, then to have a worker leave just to get food and a drink. I would think they had snacks or brought their own to eat in the office. I had an appointment and wasn't called until an hour later. And there was a new person who couldn't get my blood, he asked another "tech" to try and she tried twice and still couldn't get it and she blew out one of my veins (see photo) on one of the tries. There's now a big swollen bruise on my hand. I just hope it goes away in a few days. After 3 attempts she says they aren't allowed to try any more and says I could try to go to another Quest to have them try, but they're all booked and I don't want to be waiting 3-4 hours not to be able to get my blood drawn. For all I know they screwed up on purpose. So I had to find an other way to get my blood drawn since I needed it for an appointment the next day. I strongly suggest going to the other Quest in the general area, Hayward or Castro Valley. And management really needs to look into this particular office.

Everytime I come here it's super busy and the technicians have always been super nice and helpful!…read moreRobert is one of my favorites, super comforting and gentle!! Thank you Robert

The blood technicians are super nice and helpful…read more Unfortunately, there is no receptionist. You literally walk in and have to check in on the tablet station they have. It is a terrible idea.. given that this quest diagnostics is in the heart of Chinatown.. with many middle age folks to elderly seniors who have a barrier with the technology..... sure, you can switch the language to Chinese but... that doesn't work for everyone. Fortunately for me, I asked one of the technicians when she was getting someone when I needed help because I didn't bring the insurance card and it kept asking me to scan the card.. I had the insurance info on the referral sheet though. The technician helped me and said I have to press "no" to consent since I don't have it. Then, I checked in. SHE KNEW THAT.. BUT HOW IS ANYONE ELSE SUPPOSED TO??? Completely not her fault at all! She's probably had to STOP what she's doing and help so much people... Then, I started helping some seniors because THEY COULD NOT FIGURE OUT THE MACHINES... OR THEIR VISION IS SO BAD THEY CANNOT READ THE TEXT... PLEASE HIRE A BI-LINGUAL RECEPTIONIST TO HELP THE CHECK IN PROCESS. KEEP THE ELECTRONIC COMPUTER CHECK IN FOR THOSE WHO CAN DO IT. A RECEPTIONIST IS ESSENTIAL.

I was a little worried about having to come here after reading these comments, but I beg to differ…read more Yes, you walk in and there's a kiosk, BUT you can also check in through your phone, and you receive an email with all the details for your appointment. I'll give the receptionist a 4.5/5, only because she didn't know how to spell a word and asked me to spell it out for her, I also had some time to think while waiting. My appointment was at 10:30 a.m., and I arrived at 9:58 a.m. It took me two minutes to check in very easy and straightforward. Although there was no one there, I had to wait until 10:30 a.m., and that's fine because I had nowhere to be. I did see the receptionist get up and help an elderly woman sign in. She had zero attitude and was very helpful. Now, the part where people say they are sitting around is true. If you arrive a little too early, they won't take you in until your appointment time. The place was clean, and everything went smoothly. Thank you!

They're a little loose about staying open during posted hours…read more I showed up about 30 minutes before the lunch break. They didn't

Never had a bad experience here. The only problem is parking. Get to your appt early or have…read moresomeone drop you off because there is rarely any parking spots.

STAY AWAY! The online booking system is completely broken and has been for weeks!Their website is…read morean absolute joke. Two weeks ago, I tried booking on my phone, but it kept glitching and saying "phone number is required"--even though I filled it out perfectly.Today, two weeks later, the exact same mobile bug is still there. So I switched to my desktop, only to encounter a worse nightmare: after filling out all my info, I selected over 20 different "available" time slots, and EVERY SINGLE TIME I clicked submit, it gave me the error "select a new time for your appointment."Are they seriously not fixing this trash website for weeks? Do they expect everyone to just show up and wait for hours as a walk-in? Completely unacceptable and a massive waste of patients' time. Fix your broken system!

Bad reviews always dominate blood lab reviews because those who have good experiences have them and…read moremove on, but when you have a particularly bad experience, especially if you are stressed and/or don't feel well, writing a bad review can be cathartic. I've had my share of lousy lab experiences, but this one was surprisingly positive. My husband and I could not get the scanner to recognize our appointments, and though I wish they had an actual human in the waiting room for customer service (the reason not 5 stars), when I got the attention of the folks behind the closed (and locked) door to the lab area, I got friendly service to help get things on track manually. We were both seen within a reasonable amount of time from when were scheduled, and my phlebotomist, Michael, had a really nice way about him. He was happy to get me into a chair that reclines because I have anxiety; he got that needle in with zero pain; and he kept me talking and distracted through collecting 8 tubes of blood, though I'm glad I was in the reclining chair because I did feel woozy toward the last few tubes. I usually end up with some bruising the next day, but there's none, and my arm isn't sore. 5 stars for Michael and many thanks! :)

If I could give 0 stars I would. They take walk-in Appointments. So I go to the kiosk and sign in…read more I see I am #3 on a list of 6. After an hour of waiting, a worker tells a random man "oh no. We're not taking 'stand-bys' today." W...T...F!!! Why tf did they let me sign in as a 'standby' and wait an hour to find out they aren't taking us? Whoever manages this location needs to be fired. Gross. Fired. Fired. Fired. Like, fired and then find out they need to get lab work done. So they can see how they are treating people. Ive never successfully used the services they provide. It never works out. You have ONE JOB. I've been here so many times, even with appointments and they can't find my lab order. Why do they even exist. Poorly run location. Just, burn it to the ground!!! Abhorrent and disgusting, the way to treat sick people. You should be ashamed of yourselves.

Excellent service and extremely knowledgeable about all things background screening and drug…read moretesting. Everyone comes here for their service!

I came in 8.9.23 for a drug screen set up from my employer. The Tech was name Patricia walked me…read morethrough the testing process required for Department of transportation. The experience was good and nothing bad to say about it. I would like to personally thank Patrica for her hard work and customer service. I would recommend this service for any company who has many employees that is located close on Hayward, san leandro, san lorenzo, oakland to go ahead and reach out and have your services done here.

I have had good experiences with pain free blood draws at the Castro Valley location. However, this…read moreone is awful. I arrived for my appointment and checked in but had to wait over an hour to be seen. I told them I tend to faint when giving blood and need to lie down, but they said they 'don't do that' and had me sit in a chair instead. To make small talk I asked the tech why they decided to become a phlebotomist and she said it was because she had a shopping addiction. Nice. She tries twice to get my vein but cannot find it and I'm starting to feel woozy. Then, she goes to get help and leaves me sitting with the needle partially in my arm. I pass out and they get upset at me and then have me leave. To be honest, I cried after that appointment. It was humiliating and I'm never going back to this location.

This location is very busy. It took me months to get an appointment. Then I had to wait more than…read more30 minutes even though I arrived early . I would try another location.