Lab corp in Pinole just changed their hours since they put drop ins in the morning and appointments…read morefor drug tests for work in the afternoons.

These Alameda LapCorp staff members work so tirelessly and they always seem to maintain their…read morecomposure even under stress. Type of Care: routine bloodwork. I was surprised that it was a full house this morning around 8am but I learned it's best to come on a Tues/Wed/Thurs based on advice. Jessie provided thorough care. She's tactful and extremely entertaining. Loved her vibes! She was gentle even when my vein needed a reboot, the pain was tolerable without being too scary. I wish I could say it's super easily available to make an appointment but it's not. However, walk in's usually come and go pretty quickly. Today was just an extraordinary day. Record-breaking for me in fact. But Jessie and the front desk staff member were really professional and friendly throughout the entire process. I'm grateful that my questions were answered willfully. Scarred for life from a Crunch Fitness customer service experience. So it gives me a lot of appreciation for excellent customer service. Thank you and take good care!

Normally I'd never write a review for LabCorp, but years of dealing with their condescending…read moreemployees sent my temper boiling over this afternoon. In terms of speed of service, these guys have typically always been fine, in my experience. I've never made an appointment, have always been a walk-in, and am seen almost immediately. Very little wait time. No issue with cleanliness, either. The issue is, 100%, the disgruntled jerks they seem to exclusively hire. Whoever is behind the counter at any given time (usually an older white woman with glasses) is never, ever pleasant. Not even decent. Just these grumbling, unhappy people who foist their bad day -- which seems to be every day -- onto patients. And I get it -- just sitting in there this afternoon you had one guy who comes in, obliviously crashes right into the table next to the door, and doesn't move it back, and a patient who had to be told twice which room to go into. People don't listen and they have rotten attitudes. But unless they've demonstrated rudeness or stupidity, there's no reason to treat people poorly. So when I walked up this afternoon and saw a sign that read the following, I read it as, "this place is appointment-only except during a short period in the morning": "Effective 9/25 until further notice: Due to unforeseen event [typo on their part], San Leandro location will be appointment only with accepting walk-ins when time permits from 7:00-8:30 am." I'm an English major and a content marketer, meaning, I write for a living. Anyone with a basic grasp of English would likely read this as I stated above: appointment-only location except during this short window in the morning, if time permits. Well apparently their phlebotomist, the middle-aged Asian woman who always wears her hair in a ponytail, thinks their poor, typo-riddled writing is so sublime that confusion on my part was just me being either too lazy or stupid to read the whole sign. Because when I asked her if they're appointment-only, she snidely remarked that if I'd read the whole sign, I'd see that they're only appointment-only in the morning. Apparently, what they meant to write was that they're appointment-only from 7:00-8:30 am, with the ability to squeeze in walk-ins during that window only as time permits. Not hard to write unless you're more focused on making everyone around you as miserable as you. I was extremely close to reading the phlebotomist the riot act, but I don't need to get myself banned from a LabCorp so close to my house, which I need regularly. So I just made sure to give her back her attitude in spades the entire visit and wasn't nearly as nice to her as I usually am. She seemed to be picking up what I was putting down because she tried to be nicer in the end. Way too late to play that game with me.

Sign on door states By Appointment Only or Drop off. No appointments found on website. Came here…read morebecause website stated walk ins welcome. They should update website or take sign off door if no longer applies.

Similar unfriendly and dismissive experience which others reported. They don't have a dedicated…read morereceptionist and the technicians seem to have to field patients as well as testing so I can understand potentially being overwhelmed but still, it's unnecessary to be rude or uncommunicative. NOTE TO WALK-INS They don't take walk-ins after 3pm (or hour before closing) but that includes if you arrive prior to that time and get onto the walk-in list. They should post this on their front door along with their hours because the technician was unclear which caused a couple of us to wait around unnecessarily until we realized she wasn't going to help us.

Horrendous. Got here at 7:33am when they opened for an 8:10am appointment. Door was locked. Another…read morewaiting patient let me in. No one at the front desk. Multiple people waiting. It appears there is 1 single employee here doing everything. I'm writing this 2 hours into my time here and I still haven't seen anyone else that works here. When I was finally called back at 8:50, so 40min after my appointment time, I was told they had no record of the land my doctor ordered. So I had to go back and forth with phone calls and emails to sort that out. That was 30min ago. Labs have been sent and I'm still waiting because the 1 employee is with someone else now. She's clearly doing her best inside of horrible circumstances as well. Also, they send you into the bathroom to give a urine sample, there's a sign that instructs the proper hygiene and way to collect said sample - use wipes first. There are no wipes. This whole awful experience is a testament to the state of our crumbling healthcare system and how companies like quest don't care at all about patients but simply holding monopolies on making money off of us. Why was I not notified in advance that my lab order hadn't been received? Why is there only 1 person working in an entire lab? Why are there not basic hygiene supplies in a medical lab testing facility?

Jennifer was great and her assistant I didn't get his name but he was a Latino with a half shaved…read morehead with a black pony tail he was excellent drawing blood! It was a a small waiting room and it was pretty confusing where to find this quest. Out of sheer luck I asked the pharmacy if they knew where Quest was and sure enough it was in the same building around the corner hall 111 Quest! I went with an appointment at 9:45am on a Thursday I could have been in and out but I waited to have my blood drawn laying down so I waited 10 mins for the bed since there's only one. So I was out at 10:00am! They had a very clean waiting room and excellent staff! Well done Quest so happy I went with my gut and went to my closest Quest! Please read my review and don't waste your time with negative feed! Pros Clean waiting room & patient rooms Appointment is a must in my book but there was 3 people without an appointment in line Gentle staff Cons Kinda confusing on where to go since there's no sign or directions but I'll post pictures so you won't get lost ***It's across the Starbucks and it's a huge building that says pharmacy that's the building Quest is number 111room go down the hall if you get lost ask the pharmacy

This is by far the worst Quest Diagnostics location I have visited. I attempted to schedule an…read moreappointment but was informed they were fully booked for the next month. Since walk-ins were listed as an option, I arrived at 1:30 PM. The check-in kiosk indicated there was only one person ahead of me, which I did not mind. However, there was no staff available to assist with the check-in process. The check-in area consists of a very small, windowless room with no access to speak to an actual staff member. This made the process especially difficult for several patients--mostly older individuals--who were not familiar with the technology and were visibly confused. I found myself assisting them as if I were an employee. I waited until 3:30 PM with no update. At that point, a staff member finally came out and informed us that walk-ins are not accepted after 2:00 PM and that anyone there for a walk-in could leave. This policy was never posted or communicated, which resulted in a significant waste of time. I explained that I had arrived before 2:00 PM, but was told I could stay until 4:00 PM to see if someone did not show for their appointment--though it was "more than likely" I would not be seen. The interaction was rude and unprofessional. Clear signage, staff presence, and better communication could have prevented this situation entirely. If it were possible, I would give this location zero stars.

The blood technicians are super nice and helpful…read more Unfortunately, there is no receptionist. You literally walk in and have to check in on the tablet station they have. It is a terrible idea.. given that this quest diagnostics is in the heart of Chinatown.. with many middle age folks to elderly seniors who have a barrier with the technology..... sure, you can switch the language to Chinese but... that doesn't work for everyone. Fortunately for me, I asked one of the technicians when she was getting someone when I needed help because I didn't bring the insurance card and it kept asking me to scan the card.. I had the insurance info on the referral sheet though. The technician helped me and said I have to press "no" to consent since I don't have it. Then, I checked in. SHE KNEW THAT.. BUT HOW IS ANYONE ELSE SUPPOSED TO??? Completely not her fault at all! She's probably had to STOP what she's doing and help so much people... Then, I started helping some seniors because THEY COULD NOT FIGURE OUT THE MACHINES... OR THEIR VISION IS SO BAD THEY CANNOT READ THE TEXT... PLEASE HIRE A BI-LINGUAL RECEPTIONIST TO HELP THE CHECK IN PROCESS. KEEP THE ELECTRONIC COMPUTER CHECK IN FOR THOSE WHO CAN DO IT. A RECEPTIONIST IS ESSENTIAL.

Place is freezing cold tried closing the door and was told I couldn't that the door was to remain…read moreopen..

This place is soooooo unreliable. They sporadically close and provide no indication as to why or…read morewhen they will reopen. Pretty surprising that a company of this size could be so bad at predictably being in operation. So, definitely plan on calling ahead to make sure this business is, ya know, being a business today. Otherwise, go buy a lotto card and stop in and see how your luck is on that particular day.

Having a needle stuck in your arm is not a fun experience. A huge shoutout to Shawntel, who is…read moresuper experienced and made the process easy and anxiety-free. I've never had a phlebotomist with such expert, perfect technique.

This lab is totally user unfriendly. There is no human contact in the waiting room. There is no way…read moreto reach them on the phone. Making appointments are required but they are weeks if not months to wait. I came as a walk in but I have no idea if I'm on a list. There is a wall between the lad and the eaiting room. No window. No humans. Just a pad on a pole. I hate this lab!

After trying to go to the Mowry location yesterday and being met with senseless service, long…read morewaits, and rude staff- it was the opposite from my impression here. Practically empty waiting room around 3pm on a weekday with a much smaller waiting room as well. Whole process was quick and easy. I had an appt that I made the night before. The phlebotomist who drew my blood was friendly and did great! Most painless experience yet. Barely felt the poke and he kept his hand super steady with each collection tube change. First time here but this will be my new go-to location moving forward.

This is why monopolies are illegal. This is why they should be enforced…read more You can make an appointment all you want. It doesn't matter. They do not care about your time. You can wait two hours for an appointment. Do they know they can't handle the number of people they schedule? I'm sure they do. Do they care? No. There is no customer service to be had here either. Sorry, you don't really have any other options. Pack a lunch, take the afternoon off, and bring your work with you. Cause you live here now.

I had 2 appointments at this location, both 1 week apart. While it's difficult getting an…read moreappointment (availability is usually 1+ week out from the date you're booking) it's well worth it! On both occasions I've arrived to my appointment and checked in 15 minutes prior as it recommends and I've been called back at my EXACT appointment time on both occasions. I've never had to wait past my appointment time. Check in is self serve on a kiosk (there's no employees / front desk to help) or you can check in on your phone via the text message they send to you. I've been in and out within 20 minutes both times (counting me arriving 15 minutes prior to my appt time) I had a great experience and will definitely return.

I came in 8.9.23 for a drug screen set up from my employer. The Tech was name Patricia walked me…read morethrough the testing process required for Department of transportation. The experience was good and nothing bad to say about it. I would like to personally thank Patrica for her hard work and customer service. I would recommend this service for any company who has many employees that is located close on Hayward, san leandro, san lorenzo, oakland to go ahead and reach out and have your services done here.

Excellent service and extremely knowledgeable about all things background screening and drug…read moretesting. Everyone comes here for their service!

Posting again in regards to the awesome phlebotomists we've had. Yesterday we had Ram the float and…read morehe was so great with my daughter! My daughter is special needs diagnosed with autism and epilepsy. It is usually very difficult to withdraw blood (and even get a shot) and takes 3 or more people (her Dad and I holding her and another staff member) but the phlebotomists we've had (Talpa, Aaron & Ram the float) have been so patient, understanding and friendly with her. Both times she didn't cry, get out of the seat or pull out anything. The only thing negative is waiting but they do their best to get to each patient fast and efficiently while still helping people at the kiosk since there is no one at the front desk

This location is very busy. It took me months to get an appointment. Then I had to wait more than…read more30 minutes even though I arrived early . I would try another location.