Called this number two times,1-800-746-7287, so far waiting for 21 minutes???? All I want is a replacement CVS card. So stupid for me to be waiting. Easier to apply for a new card.!!!!!! read more

Pharmacy is 24/7 cant complain! I cant rate anything else but that! Well... I did come in for some gum to get some change one time. Stop bitchin' and naggin' white people!!! Its CVS not CVS Coture!!! read more

This store is open 24 hrs and they even have a little grocery section (fruits and stuff). Sign-up online at the CVS website to receive coupons (i.e. $5-10 off a $40 purchase) and purchases over $65 (online) get free shipping. I like CVS but do not like their return procedure (or lack thereof) on items bought online. They did not want to return my item even though the receipt says I can return items at ANY CVS location. A simple return transaction turn into something long and complicated along with a dose of attitude from the associate who did not want to return my item. But I stood my ground and got the item returned (woohoo!). read more

I have been frustrated with this place for years and am finally forfeiting the "convenience" of a chain pharmacy and switching to a local one. My complaints are mostly with the CVS electronic prescription system/platform, which runs everything. Half the pharmacists here are helpful and friendly; the other half not so much. The app and online prescription system, which is supposed to make refills and deliveries simple, is constantly wonky, fails to put through refill orders, constantly tries to automatically refill prescriptions despite that I haven't requested them, fails to automatically refill prescriptions that I HAVE requested. When I try to add credit card payment online it won't recognize the card, and pretty much every time I go in person (after waiting in a long line) their computer system is "acting up," freezing, being a general pain in the ass. Just don't go here. It is maddening. read more

My daughter tried to exchange a chapstick that was purchased with a $5 store credit for trash bags. The staff could not figure out the exchange and brought the manager in. The manager Licia refused the exchange saying the credit was only good for another chapstick. When I went in to discuss the matter Licia refused me also but without explanation as to why the credo could not be used for the bags. I left threatening a Yelp review. When my daughter went back to get Licia's store number to report the incident, Licia followed her saying she was going to call the police. She then followed us outside while on her cell phone and yelled that if we came back in to her store ever again she would call the police. I contacted the store relations manager and was given a voice, apology and a $25 credit. I do and did thank her for that. However I also contacted CVS corporate and the CEO and have received no response. Therefore I feel compelled to share our event and warn others to stay away from that store at all costs!!!! If an employee has the audacity to claim rights to "her store" and threaten us over a $5 dispute then you may be the next victim at "her store". read more

I will say that I get why everyone is upset. Staff could be nicer and they are short staffed so things take forever BUT people also are super mean to them which makes me want to say...they're doing their best. Just need to be patient with them. It's not their fault the system is the way it is. So I appreciate their efforts. read more

Upon arriving at CVS this morning to do some shopping, an employee approached me to ask if I needed assistance and helped me locate several items I was looking for. This would have been a 5-star review had it not been for the efforts of the cashier, Jose, to rush me during check-out. As I was self-bagging my purchased items, Jose repeatedly told me to tap "yes" or "no" on the touch screen and I responded "Just a minute, OK" since I could not do two things at the same time. CVS may be evaluating cashiers on how quickly they process check-out transactions, but customers do not like being rushed. That is why I am awarding 4 stars rather than 5 for my customer experience. read more

I only go here if I'm already Walnut Creek. No complaints. Good service, has what I need. If you go late at night you'll be treated to an 'interesting' mix of customers. read more

This place still has everything you need especially if you are on the go! After a long day of shopping out in downtown Walnut Creek, I needed a gaterade drink and this place has it all ready and cool for you along with additional quick snacks such as a slim jim :) the location is perfect, close to the freeway entrances and easy parking! also, the clerks are very helpful with any questions that you may have :) read more

Stupid ass associates. Went to use my .55 cent reward and the cashier told me I could not cause she was to far along in the transaction. I was spending $40 at this dump and since she would not take it I walked out. This place sucks, go to Rite Aid!!! read more

This review is for the bathroom . Absolutely horrifying. If I could give it no stars I would. I have never , ever seen a bathroom as disgusting as this one. I didn't even want to sit down on the toilet. It was that bad. There was no toilet seat covers, trash was all over the floors. Trash was over full. There was blood on the floor. Yellow stains big yellow patches on floor. It looked like a bloody booger on the wall. Omg , I wanted to throw up. Please CVS have someone clean the lady's room . read more

Some grocery items are comparable to supermarket prices, and well/call - type liquors are reasonably priced too, even less if you have an Extrabucks card. However, on two occasions, I have asked employees for help in finding an item for me, then NEVER saw them again. They disappeared in the back, or what? But others have been more helpful. During the day they have too many checkers, and at night not enough. Seems like they always have some kinks to work out but at least they are 24 hours. read more

If I could rate this pharmacy a -0, then I would. This is the most HORRIBLE pharmacy ever. The lines are ALWAYS long no matter what time of the day you come in. The employees at the pharmacy do NOT look happy and you can tell that they do not like their job. Each time I go into this CVS, whoever greets me doesn't greet me with a smile, instead, I m greeted what a cold greeting. Mind you, I have gone to this CVS at least 4 times wanting to give them the benefit of the doubt. Perhaps an employee was having a bad day, if I go later in the day the line would be shorter or if I go earlier in the day the line would be shorter. But, nope! Same horrible experience no matter what time of the day I go and no matter what employee helps me at the pharmacy I would not recommend this CVS pharmacy. I recommend the CVS on Bancroft Road. It is a complete 360 from this CVS. read more

This is actually a CVS Corporate issue. I went to pick up my prescription and the Pharmacist just went to lunch, saying she was heading out as I was waiting for the cashier to help me. The employee asked my name and got my prescription, then said I am sorry, I can't sell you this and I asked why. She said I need a consult and even if I decline the consult it can't be sold without one because it is an antibiotic. I now have to come back an hour later to pick it up. I called the store manager and she said they get the complaint every week. Corporate headquarters was closed because it was 3:00 pm and they are on the east coast, but that will be my next call tomorrow. read more

This place is overpriced in most things they sell, but the worst part about it is that they have TERRIBLE inventory management. Every time I have stepped in there for anything, the shelves look bare and completely unattended. Someone needs to manage inventory better. read more

CVS Pharmacy - All out?? What a surprise. - Drugstores Near Me - Walnut Creek, California

While this CVS is a little dated and could use some updating, I've found the staff to be very friendly and helpful. Also, it is conveniently located, parking is ample, and it is open 24 hours a day. The store is large and has a good selection of everything you need from a drug store. read more

Update your page! It states the pharmacy is a 24hr pharmacy yet it's not! I would suggest you fix this not to mislead people!

be careful with purchases, went there today and they said they are absolutely not accepting returns of any kind. They say it is company policy that just started today. speaking with management there does not help. read more

The store is fine, and everything you expect to get from CVS pharmacy is there! The shelves were fully stocked. The pharmacy was always really helpful, quick, communicative, and efficient. I never had to wait in line (I go on off times). A worker checked in with me to make sure I was finding everything okay. The cashier was professional and asked if I needed any additional help after the transaction was complete. There's also plenty of parking in the lot. The only reason I gave 4 stars instead of 5 is it's not aaamazinggg, but it is everything I need and expect from CVS. read more

These pharmacy techs are incompetent and delusional. They are very rude and do not even know how to do their own jobs. The only person who offered to help me with my prescription that was wrongfully filled was the pharmacist. Every one of the pharmacy techs said I was wrong but didn't even bother to look my prescription order up. They were also rude to fiancé who tried to pick up my prescription in the first place. Do not ever go here if you can help it. Worst customer service experience I've ever had in my life. read more

CVS HQ: Clean house or close this pharmacy down. I've never had a smooth go through here. I just had to drive home, print out receipt that my doctor did in fact sent my cold medications here, and drive back, only to hear "oh, we actually just received this, you can wait now" I've been to really good pharmacy's and some bad. This one is just soo far of the scale that I just wish management would get a grip, and shut this horrendous place down. FYI 20 minutes later, I'm still standing here waiting. read more

Thought of this place as a 2nd home, my sanctuary, my place of freedom until a worker with the name of Cristy shrieked at me accusing me of putting candy in the wrong spot. And after she realized I had put it in the correct spot she dismissed the idea of apologizing to me and rather rolled her eyes and looked away. Truly a sad occurrence. read more

If I could give less than one star I would. This CVS had the Walnut Creek police department call me because I called a store that is advertised as being open 24hrs. I called multiple times because noone answers the phone. Open 24 hrs means just that. If you are going to pick and choose the services you offer during certain times it'd be advisable to post it on your site. Don't be lazy and not want to do your job by simply answering a call then have the POLICE DEPT call me as if I'm breaking some sort of law by attempting to patronize a business that is 24HRS. What are you at work to do? Ridiculous! read more

One word - RUDE. Rude pharmacists, rude pharmacy technicians, rude cashiers. Some classes in customer service would really benefit this location and its clientele. I've been coming here for years, but have just had enough of the blank stares sans greeting when it's your turn in line at the pharmacy pick up and the complete unwillingness to be helpful or courteous by pretty much everyone that works there. I will take my business to Walgreens instead and warn everyone I know about the treatment they can look forward to when they step through this CVS store's doors. read more

here's another tip. Don't commit actual legal slander in your reviews. My god the entitlement of the walnut creek crowd. This pharmacy is not bad. They are overworked, but that comes from high above them. read more

Dang, my experiences with most CVS's have been good but one particular employee was a piece of work. My senior mother forgot to put in her 30% off coupon after she was rung up. My mother asked the employee Marjan politely to redo the transaction and she rudely and quickly responded no because she was too busy and it would take too long. My mom is non confrontational but has had other employees do this for her so she didn't understand why she wouldn't redo it. Marjan threw out a random number that she could reimburse my mom which didn't make any sense so my mom tried to add it up herself what the discount would have been. The woman started tapping on the counter and slapping a particular item of ours around to show us how impatient she was. My mom just let it go after she "reimbursed" her but the amount wasn't what she should have gotten for the discount since we hastily added it up. All this is to say, she made this a really nasty experience for us and my mother was in tears on the way back to the car. Please train this employee to have more respect and patience for customers read more

The service her is pretty bad the people are all pretty rude ESPECIALLY the pharmacy they are the worse!!

Today December 5th 2019 I have been experiencing a bad thing in this store I know this store has a very friendly customer service but not like today,it's around 1-1:30 pm me and my mom went to this store and there was this guy (an employee of cvs) he is been stalking us the whole day in that store he even didn't ask if he can help us with something he's been going every where with us till we get the register we didn't even felt comfortable to look around and buy whatever we want! We like this store since we moved to Walnut Creek but the way they do to customers stoking around and following them what ever they go that's not nice! read more

Everytime I come in here I leave wanting to literally scream. It's been remodeled to look nice, and the staff greet you when you come in, but that's where it stops. One time I tried to pick up photos, and got my head about ripped off for disturbing the woman in the photo department, who I believe is a manager. Then I asked politely when it was not busy AT ALL if I could get a nice bottle of tequila from the locked case, and TWO cashiers told me to ask that same unfriendly, volatile woman with short brown hair behind the photo lab to unlock it for me. She refused to make eye contact, and helped two photo customers who were waiting after me. I think she is trying to juggle everything and I get that. Then when I asked the cashier again at check out, he said oh she has keys...then literally nothing. This is a grown man, just forced to stay at his register I would assume so I understand that but I just said forget it, had to bag my own things by literally asking to be handed a bag to do so, And was generally baffled by the lack of hustle, initiative or any form of professionalism from EVERY staff member present. Understaffing sucks, but figure it out Jesus Christ. I'll be going to buy the rest of my groceries at another stop due to this incompetence. Please train your employees, or at least tell them not to be deer in the headlights, you have lost about 10 sales due to general rudeness at this location. It's conveniently located, and they have shampoo. That's about all. read more

This pharmacy is super slow. I was here at 4 in the afternoon and left because they were swamped. I though I would come back at a less busy time to pick up my prescription. I came back at 10 pm and there are more people in line than before! 8 people in line to pick up a prescription at 10pm. The store itself is not that busy! The pharmacy needs to hire some more people! read more

My employer, a veterinarian, never could get through to the pharmacy, even after I spoke with the manager. She obviously has no influence or control over how inefficient the pharmacy is, how they do not answer their phones and keep even the prescribers holding forever. How does anyone get their meds here when they don't even speak to the doctors? Do not expect professionalism, efficiency, or caring here. Go someplace else!!! read more

This store has everything from pain relievers to bubblegum. Open 24 hours if you need milk or toilet paper at 3:00 in the morning as well as 3:00 in the afternoon. If other reviews cite awful experiences, honestly I have had one or two (check-out lines at the grocery store are worse and missing the green light because the car in front of you goes so slow is the worst). I get it. The frustration is real but I'd like to think the positive outweighs the negative. Gary is amazing, always a smile on his face. He is polite and efficient. He understands every customer is running late to somewhere. read more

Absolutely Terrible! Prescriptions lost, not filled (at least 5 or more times in the last few months.) Doctors (more than one, and more than once) said they never got e-mail requests for refills. Yesterday I found out that after my doc had sent my prescription in for the second time, they lost it for the second time. At first, I wondered if problems were with dr. offices, but when same problems happened with two different docs . . . I moved all my Rx yesterday. I cannot count on them to get their jobs done and am, frankly, tired of having to follow-up and supervise every Rx to be sure it gets filled. (At least 3 times it took more than 5 days!) Also, pharmacy staff are RUDE, dismissive. Manager no help, dismissed my complaints concerns, and did not return calls. Do NOT subject yourself to this. read more

This is the worst place ever to get an Rx filled. So slow. So confused. They need god help for such a busy pharmacy. Most of them seem like burn-outs. Walgreens has always been so much better. If you can avoid this place, do so! read more

I want to update my review of the staff at the CVS pharmacy. From one star to five stars. Not sure what happened but wow, friendly, courteous, speedy and knowegable. Especially the lady pharmacist Meila. My wife and I always enjoy the service, so much so, we gave the department a box of chocolates for Christmas. So, good job CVS team. read more

I've never written a review before and I signed up for Yelp just to review this store. My experience was as normal as any CVS experience. Except for the cashier, Jose who was incredibly dismissive. He asked if I found everything okay as is customary at a checkout line however after that he was very short with me. My gift card wasn't working and he told me 'I don't know what to tell you' not even giving me any help or making an effort to alleviate the situation. The entire time he was clearly trying to get me out of his checkout line without any subtlety. Finally I asked for the manager, Marsha who was very helpful and entered the card manually which got it to go through. I really appreciated Marsha's help, however Jose could definitely work on his customer service. read more

Can't believe how incompetent these people are!!!! 7 people behind the counter and no one asked if we needed help, rude when talking to customers and waited with sick daughter for over an hour while they got their S--- together! Even my 8 year old rolled her eyes and said "What is the deal" never again! read more

Lacking customer service! The staff seems annoyed you are there. The wait time is always 15 or so minutes longer than they tell you. The woman who does consultation is the only friendly staff and seems to want to genuinely provide assistance. The rest just seem grumpy. I won't go back! I'll drive another couple of miles to go somewhere else from now on. read more

This place is the worst. They run out of meds. They don't have auto refill meds ready. They auto dial you that meds are ready but they aren't when you get there. Lines are insanely long and you wait forever. People look miserable at their jobs and don't smile. I will ignore the poor service to get my prescription before i go gray but thats a no go here. Goodbye CVS. You will not be missed. read more

While I am not a big fan of chain stores, this CVS is not so bad. The staff is always eager to assist you. In particular, Rachel P. has gone above and beyond the call of duty more than once for me to help me find things. And you gotta love a place that's open 24/7 that isn't a 7-11. read more