shauna is an absolute god send and deserves everything good in the world. so nice and helpful and knew exactly where my items were. best energy ever. I love this cvs because of this queen read more

On June 17, 2026, at around 4 or 4:30 pm the CVS Seal Beach location, I experienced verbal aggression, unprofessional conduct, and discriminatory treatment from the Photo Department Manager, Shaun S. His behavior escalated to the point where he yelled at me, pointed his finger at me, refused service, and ordered me to leave the store. Detailed Account of What Happened I visited the store for the third time to resolve issues with a photo order that had repeatedly been produced incorrectly. I also came to ask to print again a poster order that arrived without the adhesive backing required to mount it. When I approached the photo counter, Shaun asked for my last name. While he searched the system, I tried to locate the order on my phone, but the reception was poor. In a calm tone, I mentioned--using my usual affectionate language such as "sweetie"--that perhaps the team needed better training to avoid repeated mistakes with this product. Escalation by the Photo Manager Shaun became visibly impatient and told me harshly that he could not find the order and that I should reorder it. When I pointed out his tone, he raised his voice even more, insisting he was not being harsh. He then yelled to another employee to take over because he was "done with me," and he slammed the gate as he left the counter area. As a Latina woman, being yelled at by a man is culturally understood as verbal aggression. I stated that, while this behavior may be (I emphasize, may be) acceptable in his culture, it is considered unacceptable toward a woman in my culture. Aggressive Behavior Continues Shaun returned even more furious. He harshly ordered his employee to stop helping me, and then yelled at me to leave the store, effectively kicking me out. While the store manager, Nikki, was present, Shaun continued yelling across the counter, calling me a liar and making other comments I cannot fully recall due to the intensity of the situation. At one point, he moved closer behind the counter, pointing his finger at me repeatedly while yelling. Nikki attempted to calm him, but he did not listen to her. Cultural Context Nikki said I should not have mentioned "his culture." I explained to Nikki that in my culture, men yelling at women, pointing fingers, and speaking aggressively is considered verbal abuse, and I would not tolerate it. My comment about "his culture" was in the context of explaining why his behavior was especially offensive and unacceptable to me. I told her it felt like she was siding with the employee rather than the customer, and she responded that she stands by her employees. End of the Interaction Nikki advised me to reorder the poster at another location. I began walking toward the exit, but I firmly stated that Shaun lacked manners and basic customer service skills. He continued yelling sarcastically, repeating "God bless you" in a mocking tone. She once again attempted to calm him down; however, he clearly did not respect her, as he continued yelling at me and ignored her request to stop his behavior. Summary of Misconduct 1) Verbal aggression and yelling 2) Refusal of service 3) Ordering a customer to leave the store 4) Finger-pointing and intimidating body language 5) Hostile escalation instead of problem-solving 6) Failure of the store manager to protect the customer or de-escalate effectively Why This Matters This was neither a misunderstanding nor a difference in cultural perspectives. It was unprofessional, hostile, and discriminatory behavior from an employee in a position of authority. No customer should be treated this way, and no woman should be yelled at or intimidated by a male manager in a public business. read more

"Minute" clinic? How about "walk in with one other person in the waiting room and be told 10 minutes after checking in that your wait is going to be over an hour" clinic? EVERYTIME I'm forced to go here it's a waste of a day. Every. Single. Time. Appointment or not. No stars. Hell hole! read more

5/30/26 On my way to my Goddaughter's baby shower and Stopped to buy her some tums and I went to the register gave $20 bill and the cashier gave me back my change and when I got to my car he had shorted me ten dollars! Went back in and told him he shorted me $10 and he said he didn't that I had given him a 10 not 20, so he said he had to go back and check the camera to see it when he was finished with customers! I had to go because I had to get to the baby shower and I left him my number because I couldn't wait... He called me 10 minutes later and said that yes he had my $10 there and I told him I would have to come back tonight to pick up the cash after the baby shower and he said we close at 9pm. So I got back to the store to pick up the money the girl that was there had to call him in the back to see where he had left the money...when the girl went to get the money, she counted it in front of me and it was nine dollars So she called him to the front of the store. He came and insisted that it was $10 but the girl cashier counted nine in front of me and she also told him it was nine dollars! So he left to get another dollar in the back I told the girl who is he because he is Rude and has not even apologized to me and she said he is the supervisor and his name is Jacob and she said to me I am sorry that's not right...I said he handles money he can't even count. He came back gave me the dollar and turned his back and left and I said to him you didn't even apologize you're rude and you don't even care and you are a supervisor which makes it even worse and he turned around looked at me and he turned around again and he left! How this CVS hires people like this and to be a supervisor it's mind-boggling! read more

I'm a physician and I've been on hold to speak to the pharmacy for 40 minutes and counting. Completely unacceptable.

Anna was great and excelled at customer service there! She helped me negotiate through a particularly bad situation with Moneygram . It helped tremendously t I'll make it through easily. read more

I don't even now where to begin!!!! I'm very sick and might be Covid positive I decided to go to CVS Drive Thur for Zicam and buy a Covid test. The female clerk that was trying to help was kind she was told by Jackie maybe supervisor? I had to walk in and purchase and then ask to speak to a supervisor that's when a Male looked like a pharmacist by the name of Rash said I was rude ? Why because I'm trying to keep my community safe ? Doesn't make since I'm sick and they want me to walk in and purchase Covid test and Zicam. He called Seal Beach Police on me I'm come on I'm 57 years old the officer was very nice I told him I was embarrassed he agreed with didn't make since. Never Ever going back there and will Post this all over social media. read more

CVS Pharmacy - Rash clerk or pharmacist she called cops on me. - Drugstores Near Me - SEAL BEACH, California

I liked this CVS. It's clean, organized, well stocked and near the pier in Seal Beach. I don't know what more anyone can want from a CVS? I gave the man at the register a coupon for a free item the manufacture sent me to replace a bad one. He worked on this coupon for what seemed like 20 minutes trying to get the machine to take it. He kept on scanning it over and over--tried a different register--he was so frustrated but kept on trying different ideas to get it to work. I think in the end--he just said, "get out of here--just take it." I liked that he did not give up--he fought the good fight with the coupon. Free and easy parking. Go on over to the Seal Beach Pier and relax after you are done here. read more

CVS Pharmacy - store hours and hours - Drugstores Near Me - SEAL BEACH, California

Almost nothing went right at this store. I signed up online for a shingles vaccine and had a 3:30 appt. When I arrived, the lady couldn't find my reservation in the system, even with a confirmation number. No biggie, stuff happens. At vaccine time, she filled the syringe, and then twist it into a separate part which contains the needle. Well, the needle looked quite huge, so I asked about it and she agreed that it was probably too large (huh?). She got a smaller needle and the syringe wouldn't push the liquid through it. It stuck. She then tried another needle component, and another, and another, then retrieved a different batch of needles and tried two more - none worked. She said their needles are frequently defective, and asked me to be patient as she looked for another different smaller needle. Needless to say, I was quickly losing confidence in this ultimately going well for me, assuming she ever found a working needle at all. Well, needle number 7 apparently worked, and as she was giving me the injection she was complaining about their staffing shortages. After the shot, she couldn't find a band aid, and two other pharmacy attendants started helping her look for one. I offered to go out to Aisle 11 and pick up some band aids myself, only half joking, but they managed to find a single band aid after about 4 minutes. I'm currently at home, hoping I don't have an air bubble coursing through my veins. Oh, and to top it off, I got a text from CVS stating it was too bad that I missed my appointment and providing me with a link to reschedule. So apparently they never found/logged my appointment. It would be hard for me to imagine a more dysfunctional vaccine appointment, and since shingles is a two shot process - I'll be getting #2 elsewhere. read more

CVS Pharmacy - My appointment text, then my inaccurate missed appt text. - Drugstores Near Me - SEAL BEACH, California

Had vaccines here a couple times with Charlie and it was a pleasure. He was very helpful and friendly--a five-star professional. Deducting one star because confusingly you can make vaccine appointments with either the pharmacy or the minute clinic within the same location, so I thought the pharmacy had forgotten my appointment when it was actually with the minute clinic, and front CVS staff didn't know the difference apparently and could not redirect me. But great job to Charlie! read more

Have had multiple issues on numerous occasions getting my prescriptions filled. The pharmacists refuse to read the notes my doctor writes with the prescription. What should be a in and out medication pick up turns into an hour wait that also takes time out of my doctors day because now they have to speak to them over the phone in order to change medication. Which is also an issue because they don't answer the phones and leave you on hold read more

Mgr Tonya is very unfriendly and overbearing. She never smiles and looks annoyed when ringing you up. I sure wish Valerie was still working there. She knew how to make you feel welcomed and comfortable. read more

Pharmacist Chi Li was very personable and helpful. Two of us went in to have three vaccines each before we traveled. She was informative and made the process much more bearable. The pharmacy was fairly well staffed, with three other attendants assisting customers and drive thru customers. I recommend their immunization processing there. Thank you! Doc Arias read more

Just got my second Shingrix shot here and have never had such a painful injection. Run don't walk to another location for vaccines. Lesson learned! read more

Love the pharmacy/ store. Changed pharmacies several years when they became so busy but now I am transferring back. Staff is very helpful and patient and always happy-but today I experienced something too familiar in this store- a rude customer who made it clear she didn't appreciate standing in line while the young man helping me had 4 other customers behind me. I'm sure it was my fault, I had entered a wrong phone number and it was the first time I had been able to get into a store because I had a broken femur and had been unable to walk for several months. So, I'm sorry for holding up the line, but I enjoyed talking with the store employee. He was the only person working in the front of the store- Be kind people- it was great to be able to get to the store for me! read more

The pharmacist Rash at this location wishes he was a doctor but it's obvious why he wasn't able to become one. Every time I pick up a prescription he is trying to lecture me and ask me questions, saying maybe there's a better alternative, a different quantity etc. Are you my doctor? No!!! just give me my medicine that I was prescribed. He tries to instill doubt to make himself relevant and have a power trip. This cvs pharmacy is a joke. read more

Everything at this CVS seems considerably overpriced to any other CVS I've ever visited. I usually go to CVS locations in south Orange County or central Orange County (Irvine) -- but have visited others in Newport, Huntington, Costa Mesa (and other coastal cities) -- but whoa. The bubble bath I usually buy is $4.99. Here, $7.99. It was like that with every item I looked at. There wasn't anything special about this location that warranted the uptick in prices. The service wasn't super star stellar, either, just average. 2019: 34/100 read more

IS THIS LOCATION STILL IN BUSINESS?? Does ANYONE hear the phone ring in the pharmacy????? Seriously!!! Bad impression for new customer. As I'm writing this review, I'm on hold for the 2nd time, going on 8 minutes, 1st call, I hung up after 10 minutes of waiting. GEEEEEEEEEEZZZZZZZ!!!! NOT EVEN THE STORE ANSWERS!!! read more

Martin at Seal Beach CVS Pharmacy does a great job helping with all my pharmacy needs. He is friendly and very knowledgeable. I like that even though it is a busy place, the staff is still friendly and professional. read more

My (substandard) Aetna health insurance provides for no cost Minute Clinic visits. My eye infection was misdiagnosed and I was told to buy and use artificial tears. This was completely incorrect. After two days of no improvement I went to an unaffiliated urgent care clinic, paid out of pocket and was properly treated. Avoid Aetna insurance which is owned by CVS, avoid Minute Clinic. read more

Great store the clerks up front are very friendly. They help with checking my app to get all the discounts I qualify for. Helpful when finding something. Other CVS don't help. read more

This pharmacy offers a very complete service, and the pharmacist is really helpful. We were on vacation in Seal Beach and got great service at the PCH CVS. read more

10/10 service from David!! Anything I needed help finding, he found quickly and he was very respectful. Great attitude. Most people don't like when customers ask for help so they get an attitude but David was very helpful and polite the whole time! read more

This pharmacy is going from bad to worse! The pharmacy technician is the most inconsiderate person around. Every time I come in to get a prescription, I get the same tech. She is rude and short with most people. I decided to place a review here in the hopes something gets better read more

In these times of supply chain shortages it's hard to get medication's when needed. The pharmacist's do their best. The staff is great and will do all they can to help. read more

Bathroom closed? Not super great when you're mid-shopping and see that sign.. yikes CVS

Martin, a bad review? Au contraire, Martin is the best, always helping everyone out, especially the older folks. I've watched him countless times, calming angry customers & soothing their ire. Martin is a true gem. read more

Talking to one of the pharmacist was disappointing. She was very sharp and unfriendly. Was not every willing to listen and she was very hard to understand. Even though that's the closest CVS to me I think I might have my scripts transferred to another location. read more

My insurance covers Covid home testing kits 8 per family until October. I was informed by the pharmacist at this location I would need a prescription for the test without even checking my insurance to see what was covered with in my policy. I doubled checked my policy and tried to show him how my insurance would pay for the test but he confirmed that CVS will not honor the conditions of my insurance as a store wide policy. I went to Walgreens and they took care of this and got me the test. For me this is a matter of trust and from this interaction I will not trust a cvs pharmacist/pharmacy going forward. read more

Every experience I've had at CVS on PCH in Seal Beach over the last 10 years has been great. I've never had a problem and every single employee I've dealt with has provided good service. This would be in the Pharmacy, the Minute Clinic, and just shopping in general there. John B Seal Beach read more

I have been a customer of cvs here in seal beach since 2016. the last 2-3 years they have have gone way the heck down. The pharmacy does not abide my HIPPA, blast out remarks that are insulting or embarrassing to others wehen they hear what has been said. Could be joking, no....rude and un called for. I have signed up for care pass home delivery since Jan 2021. I have now canceled it as they don't send it, or they don't know how and keep passing the buck, Told to call corp office and have more times then I should have ever done. Screwed up all my past financial summaries and my husbands to a point that they are missing tracking months of paid prescriptions for those months and not listed, and blah blah blah. The icing on the cake to which made the deal breaker was Martin and his insensitive, mean, personal bashing remarks. Uncalled for and should get him fired. I say this for all the people he has done this too. I am not alone. I have filed grievance with the state and will I never tolerate such a thing. So rude, and your pathetic. Dont be in the people business if you dislike it. Foolish. I held my mouth long enough so I review here. I have quit CVS all together. New pharmacy, they take good care and call if a problem delivery is free and no BS. What was I thinking (not sure why) putting up with the miserable times there or ask for something to be done and they don't have time. It is not normal. Truly they are not backing the elderly, only shaming, and being mean. Over selling prescripts Or unresponsive to your questions or concerns. When you don't live the life of people coming in for who knows what and you are not friendly, shut the heck up! I am one to not say much, so don't give me trouble. I just come to pickup because you cant figure out how to get carepass to work at $5.34 a month for 2 years of no delivery. Discussed, and all the people I know will not be going there either. No compassion (not looking for anything of the sort), and you all hate your job. It is felt, and noticeable all the time. Maybe someday very soon when someone disrespects you out of nowhere, for god who knows why, it will hit you to the very core, and that is what you made me feel like! Never again read more

Wow, if that's what you call customer service at your minute clinic; I can't tell. The gal who greeted me rudely advised it would not be able to be seen today and then offered to schedule an appt for me. What's the point of a minute clinic if appts are required?? Thanks for nothing! Now as I write this review in the parking lot, the gal with no tact is now walking out. Guess she's more worried about getting out on time vs helping people who come in for care. read more

Seriously, I'm only reviewing this place because I had the audacity to ask where the bathroom was while the clerk was ringing someone up. "IT'S NOT THAT EASY. WAIT YOUR TURN. YOU NEED TO KNOW THE 4-DIGIT CODE TO GET IN." Okaaaaay. So much for chewing gum & walking at the same time... read more

Had my first Corvid vaccine shot here. Very professional and clean. Figured it would be crazy but they were organized and friendly.

I began going to this pharmacy three months ago because it is closer to where I live. I have always used CVS pharmacies, however my experience with this pharmacy has been so frustrating that I am switching over to Walgreens. From the time I began dropping off the monthly prescription refill, not once did the pharmacy provide a seamless experience. In addition to having to wait over an hour for them to call my doctors office and verify the information (an office that is extremely hard to get a hold of) they failed to communicate that my next prescription would have to be rewritten by the doctor. They failed to provide appropriate instructions that were clear and concise allowing me to come back prepared. Instead I was informed at the time of my next and instead of the pharmacist apologizing, she blamed me telling me that she did explain to me and my doctor. I know this is an accurate because I had both prescriptions in hand at the time of my last refill and she didn't even remember that part. I had to go and additional three days without medication as a result of failed communication. What I do appreciate is that after I left they called me to let me know they did not have my medication available and did not know when it would be available. Although at that point I had decided not to go to that pharmacy ever again, I appreciate that if I were going to go they were at least proactive with that communication. I hope that in sharing my feedback they can improve upon their communication abilities with the community. read more

Friendly and extremely helpful. The people who helped me was Dave and Linda. They both had amazing service. It's the cleanest, nicest and best CVS I have ever been to. read more

2-23-23 Pharmacy people usually amazing. Pharmacist needs to go! He took my RX order, told me 10-15 min, then after 25 min, he left for a half hour lunch without doing my RX. I am sick- disabled, this is someone acting as though they couldn't care less. He needs customer care training, and should be happy FOR his customers and job. It is NOT ok to act like this read more

The lady here at the Minute Clinic here was super unfriendly and inconsiderate. I went to a different CVS closer to me but they didn't have availability today. When I went, they allowed both my husband and I to enter and were very understanding and courteous to both of us. This time, the woman said no visitors as if I was some shmo stranger off the street and not his wife and slammed the door in my face! I may come here for buying products but I will never come back to the minute Clinic and neither will he! Not if they want to separate you from your own spouse as if he won't tell me his results?? Sorry to burst your bubble lady but he will! We are close that way and he understands me unlike you probably know!! To Miss Tesfaye, who is an African American woman, learn customer service skills because that wasn't it. Plus it was very slow just for my husband to get seen. We sat their a whole half hour after our appointment was due. I only sat their about 5-10 minutes for mine. The only decent person their was the woman who was helping people get checked in. She was very nice and polite and gave us good information and that's the only reason I gave the 2 star rating! I would like to give better ratings but my experience is not close to what it should be! The other CVS location will be getting a positive review though because they really helped me and went above and beyond to answer all my questions and concerns! This location did less than that but now based on other ratings, I am not the only one with an unpleasant experience! Do better here. Thanks!! read more

This store is very incompetent I came to use money gram for my first time to receive money and they put me on a money order when the machine clearly said I was getting cash very incompetent I had to take the money order if not I would've had to wait one hour just to read more

CVS Pharmacy - Drugstores Near Me - SEAL BEACH, California

DO NOT GO TO THIS PHARMACY!!! They have shorted me on one of my medications 4 months in a row. They have also done this to one of my family members. If this has happened to you PLEASE contact the DEA. This pharmacy has many lawsuits and now I know why. Change your pharmacy. This one has major problems. read more