I forgot to give my coupon for 12 dollars and they wouldn't redo order to include this discount. It's not a return it's redoing the process. I'm a lil upset because I come here at least one a week. read more

Really bad pharmacy staff here. We tried to walk in to get a flu shot and were turned away because they were too busy...I think? They didn't really say why. Just that they weren't going to do it. They basically rolled their eyes at us and told us we needed to make an appointment, when I've walked in a hundred times for a flu shot. Regardless, the attitude wasn't necessary. We decided to go elsewhere because they seemed really incompetent and like they just didn't want to do their job. read more

Your Porter Ranch California location is the worst. 9 times out of 10 there's an issue filling a prescription here. Today, they forgot to fill a prescription even though I called it in on Monday and was told it would be ready by Tuesday. I waited until Thursday to pick it up and they forgot to fill a prescription so now I have to wait here 15 minutes and I'm still waiting.... get it together. You also have some rude staff and it's a miracle if they answer the phone. And right now when 20 minutes later I ask if my prescriptions are ready they tell me they thought I left when I told the girl I'd wait. AND NOW THEY'RE FILLING THE PRESCRIPTION. AND THE PRESCRIPTION THEY NEEDED TO FILL COMES IN A SEALED BOTTLE OF 30. IT TAKES YOU 20 MINUTES TO PRINT OUT MY NAME ON A STICKER. WHAT A BUNCH OF INCOMPETENT LIARS. CLOSE THIS CLOWN SHOW OF A LOCATION ALREADY. read more

I sometimes come here if I need to get something quick, like a card or some OTC, instead of going to Ralph's and every time I come I always wonder, why Soo? Their selection is so limited, and it's always messy with a long wait at the register. I'd rather go to Ralph's next door, even if Ralph's can get a little crowded. Lots of parking spaces in front of CVS, but probably bc no one comes here :( read more

Love to give their pharmacy Zero Stars but Yelp makes you give one. Call 2 days ago to refill my prescription I never heard anything from them When I called to check my prescription nobody answers. One of the worst customer service I have seen. I don't understand why can't they answer their phones or follow up on their prescriptions. nobody seems to really care about this location and there's no way to contact CVS to let them know what's happening. unfortunately for a lot of people we need our medication and we have to deal with this kind of customer service. read more

The worst pharmacy in the world! Wrong medication, poor advise, poor service and an attitude that sucks! A true danger! Please be careful! read more

Level of service and quality at this CVS is honestly just abysmal The pharmacy takes way too long to get a hold of or to get anything done no one seems to know anything The place is pretty not well-kept up in no one really wants to help you so it's just all around just a bad time I would say go to another CVS to be honest read more

I tried to be patient but after coming here frequently for the past few months - their management needs to address the staffing shortage to give customers a decent experience. Especially frustrating when doctor has already given prescription and insurance has approved and after waiting 30 minutes in line - they have it nowhere in their system (and it's for a refill not a new medication). read more

If you need a prescription to fill, this is not the place to do it..Its god awful to spend an average wait time of 45 minutes to pick up a prescription. Not sure who is running the show but in my world, they would be fired... read more

They just lost my business. I called (3/11/19 @ 4:43pm) and they hung up on me twice. Was on hold for quite a long time as well.

This cvs always big line . One of worst services in chatsworth area not go there

Update 10/12/19: I picked up my prescription on 9/7 after all the issues noted below. When I got home and looked at the bottle, it had the wrong date (9/20/19) to allow the 2 monthly refills so I called and was told it would be corrected. Today I tried to refill and date was not corrected so my refills expired. I tried to call AGAIN but this time no answer after 20 minutes on hold. Soooo I will have to visit in person AGAIN! Absolutely amazing! Original Review 9/7/19: The Pharmacy just sucks! Not properly staffed most of the time. Long lines and/or waits mostly at the pharmacy register. Meds sometimes out of stock or refills messed up as was the case this time. It took over a week along with a call and personal visit to get my prescription filled. Now I need to go back again to finally pick it up. Front of store is not that bad. Prices however are obscenely high for just about anything at regular price. Examples compared to Walmart in same center: 125 Benefiber CVS $27 Walmart $19 Dimatap cold Allergy CVS $9 Walmart $6 Saline spray CVS $5 Walmart $2 I needed all 3: CVS $41 Walmart $27 = -$14 Walmart. And the list goes on. Ok I would expect to pay more not have to spend time in Walmart, but omg that a lot of money. If it is any consolation, the staff has always been nice in my experience. read more

You want a terrible pharmacy, one that thinks it is acceptable to make you wait in line for at least 15 minutes to pick up a prescription and then if you want to drop off another prescription make you wait in another line for another 10 minutes and then when you finally get waited on, act like they are doing you the worlds biggest favor, then this is the place for you. And the wait times I just cited happen any day, any time. When you complain about it, the pharmacy and the store manager merely state this is how it is and that CVS does it and that they refuse to adequately staff the the pharmacy and this is how it is. By the way Im typing this review while Im waiting on hold. It took literally 15 minutes for them to get to me. They have no problem substituting medications when you and your doctor say not to substitute. They also have no ability to read your file that says in multiple places not to use child proof caps, and make you sign when you pick up your meds that you agree that its ok to give you non child proof caps and then give you child proof caps. This is a horrid mess of a store and they could care less about their clients read more

The worst pharmacy ever. Prepare to wait every time as if you didn't have your prescription called in or dropped off. Three trips minimum every time. I wish I had any pharmacy closer...probably still better off driving a couple miles further for a different pharmacy. This chain should be bought out by rite aid or Walgreens. read more

I was willing to deal with the ever present wait at the pharmacy register, but today I am firing this pharmacy! I am sick with an upper respritory infection, struggling to breathe and NEED these scripts filled for antibiotics and inhalers. At 2:30 pm they said they had them in hand and it would be an hour wait. 3 hours later I managed enough energy to go get them... Only to find they had not been filled. I was told 20 more minutes, to which I said, I will be back. Sent my husband back 2 hours later to find it was still not filled and had to wait another HOUR standing there to get them filled. Thank goodness I am not an asthmatic waiting for an inhaler! This is UNACCEPTABLE. I can accept an hour wait, but to be told the wait 3 different times oniy to find it was not even touched is dishonest and to take almost 6 hours to get a script filled is as unprofessional as it gets barring a tech or unforeseen crazy circumstance, none of which were at play. This is bordering on negligence. I will be calling the regional office tomorrow. read more

I have just come home from the hospital. I had complete knee replacement. My husband brought all the prescriptions to cvs to be filled. He was from about 1:30-2:30. The lady at the counter said it would take about an hour to fill. My husband then went to the market next door. Upon his return he learned the lady at CVS had run an incorrect i insurance. My husband asked very politely if you t would be another hour, if so he would have brought the groceries home and come back. A male older pharmacist yells out "don't rush us" my husband said I'm not rushing you and screams out from behind the counter, you need the calm down. My husband wasn't yelling he told this man he needed to calm down. The male pharmacist didn't even have the courtesy to walk to the front of the counter. I'm not sure this man should fill prescriptions, he got himself involved with my husband and took his eye if why he was doing. No wonder this store only has 1-1/2 stars read more

Every time I go to this pharmacy I get absolutely frustrated. My prescription has NEVER been ready on time. Okay, I think I can vaguely recall once or twice. I pick up my prescription once a month, you'd think that is easy, right? Wrong! There is always a line and I've tried to go at different times. The staff, isn't all that friendly and they just look hurried or over worked and probably under staffed with the phone constantly going off. So my prescription is on auto refill. It should be filled BEFORE I run out...is that so hard to ask for? I go in on Sundays...sometimes Monday when I've already run out and it's not ready. EVER. I finally said something and asked that since it's never ready when I need it if they could change the auto refill for a day or two earlier. Their advice was to just call in the refill. Are you kidding me? Doesn't that defeat the purpose of "auto refill"??? So I'm giving them one last chance. I called in my prescription yesterday and said I need it today (Sunday) we'll see if it's ready. If not...I'm switching to Walgreens. Okay...I went into CVS around 2pm today (Sunday) and stated my name and he looked for my prescription and it wasn't in the basket...GO FIGURE! He checked the computer and said, "Oh, we are in the process of filling it now." Then he printed out the prescription and went to fill it. Was that code for "Oh, it hasn't even been printed yet, but since you're here, I'll get right on it." I'm done. Thank you for two years of frustration at least once a month. Frustration no more because you broke the last straw. I'm no longer a CVS customer. It really sucks that you bought our Longs because Longs was a great pharmacy! read more

This pharmacy is next to impossible to work with. They changed my prescription from 300MG to 150MG then tried to blame it on the doctor. It took me 20 minutes to get them on the phone. They demanded my doctor call them to verify what I was telling them. My doctor hung up after 30 minutes on hold. My prescription is still wrong, now I'll have to make two trips to Porter Ranch to get it resolved. They have customer disservice, but no customer service. read more

The Asian woman working there wouldn't let me exchange an unopened lipstick that I bought there for the same brand and style, but for a different color. She said I could get store credit for it but the store credit was worth less $ than me just exchanging it. WTF?! read more

The lady that helped me out "Ana" was so rude and insulted me, and she called the doctor made a fool of me about my situation, she started to yell my information out. Literally never been so humiliated! She's definitely not suitable to handle anyone's information and shouldn't be trusted to handle anyone's prescriptions! read more

Management is near sighted and focuses on short term gaines by under staffing the pharmacy in hopes to save a pretty penny. I would drive all the way back to my CVS in Woodland Hills. Now that's an awesome CVS. read more

I needed to reorder a prescription and was listening to their recording for over 40 minutes and no one answered. I called the store and they didn't answer until after 4 minutes. The manager transferred me back to the pharmacy and after holding for 10 more minutes I gave up! Time to change pharmacies! read more

So I usually only take the time to write Yelp reviews when the performance was extra stellar. The nice lady named Stefanie went above and beyond to not only help me find my products but also to help me maximize my usage of the coupons. She's saved me money and used so much patience as she helped me maneuver through all the coupons I had. There are not many employees in this world that are as good as her! Thank you so much and this is going to become my new primary store! read more

First time customer to the pharmacy. The team is very helpful. They gave me good direction on getting my prescription straighten out with the another pharmacy and proceed to complete my request. Thank you! read more

Nice big, clean store, well stocked. Plenty of parking in a huge lot. Friendly staff, no complaints.

i'm pretty sure that the camera they're using for taking photos are outdated (old digi cam). if we're paying $18+ for passport photos, i expect for high quality photos to come out. i had to get mine taken twice but photo still came out poor quality and blurred! im so unhappy with the photo services! seriously. dont go here if you need photo taken! read more

Me and my friend when to this cvs when we where paying for out things the cashier (Christine red head girl) said "If you have something in your pocket don't come back" I responded "Excuse me your are rude" She said "All this people come to steal I'm sick of them" I said "Call the manager " She ignore me she did not apologies or anything All she said was " do you really wanna empty your pockets" This is the worse cvs Bad service No thank you No welcome Don't come to this place read more

Worst service of the local pharmacies, this place continues to provide incompetence. Dropped off a script and was told to come back to pick it up, when I returned they told me they were out of the medicine. A call or text may have helped, or maybe check the availability before I left. Definitely will be changing pharmacies. read more

If I were to give this review, I would give it a zero. I was trying to get 4/4 medicines but got only 3/4 of them. They ran out, called and said hey have everything. This is a lie. Do NOT come to this CVS. It's terrible. read more

Does Management even look at this? Wake up this store is awful. The employees move at a snails pace. Total lack of customer service. I always forget how slow everything is here. Please CVS take a look at the comments here and do something this store is awful. read more

This is the worst pharmacy I have EVER had the misfortunate of attempting to fill a prescription. I called ahead and had a prescription transferred from another CVS, and Charles told me that he could have it ready at 2:30. I went to pick-up my prescription at 3:45. The customer ahead of me was taking forever because their prescription was not in stock, but I finally made it to the front... only to be told the SAME thing! They said that they did not have my prescription in stock, and even had the gall to say that they were surprised ANYONE could ever fill my prescription. I have NEVER had a problem filling this prescription at any other pharmacy ever! I was in disbelief by their excuse and by the fact that they failed to call me to let me know that my prescription could not be filled. I straight up asked the pharmacist if he enjoyed wasting my time with his substandard customer service. He stared at me blankly. Didn't even apologize. I then asked him if he could find a CVS that DID have my prescription, and he replied that it would be difficult (really?). I requested that he check the Encino location because it is very close to my office, and he said he was going to call the Tarzana location instead, because it was closer to the Porter Ranch location. I told him no, I wanted it in Encino, and repeated, yet again, that I worked near that location. He then proceeded to insist upon calling the Tarzana one, saying that I didn't want to drive all the way to Encino. SERIOUSLY!? I would like to hope that this was a fluke for this pharmacy, but based upon other reviews, I don't think I can give them the benefit of the doubt. I called the Walgreens in Chatsworth to fill my prescription instead, and what a shock, they had my medication on stock... the woman couldn't believe CVS didn't! Sheesh. In short, if you value your time and would like to avoid dealing with quite possibly the most incompetent pharmacy staff ever, fill your prescription elsewhere! read more

Run out of here as fast as you can. Better yet, don't even enter. I'm speaking solely on my experiences - yes, the monthly visits to pick up prescription medications throughout the last 10 months - in the pharmacy. There is one pleasant Hispanic woman that is always as sweet as can be but unfortunately they don't have her interacting with the customers whenever I'm there. Instead I deal with long lines and absolutely rude behavior. This evening I went to pick up my medication and they gave me a substitute because the brand I have been using for the last 5 years was out of stock. Not only did they pull a switcharoo on me but she didn't even tell me. I check my meds all the time and opened the bag to find a box I have never seen before. And... These are my hormones. Helloooooo pharmacists... You can substitute just about any other drug but not hormones. Ok- with that said I told them I would prefer to return and wait for the product I was prescribed to come in and the lady tells me she isn't sure when the product will come it. Instead of calling another pharmacy she rudely gives me my money back and walks away. I guess I need to transfer our prescriptions to Walgreen. Should have done that 9 months ago. read more

Every time I go, there's a long line and usually only 1 person at the register. Also, they have hung up on me multiple times after putting me on long holds. I have to call multiple times before I can reach an actual person. I'm not sure if there's something wrong with their phone lines or if the people working there are incompetent. So frustrating. The only reason I'm not giving them 1 star is because the manager there was very nice and helpful when I was given an old prescription I didn't take anymore. read more

It is flabbergasting how this place operates in the midst of a global pandemic. NO ONE in there enforces that masks be worn. Not only does LA's indoor mask mandate dictate that masks MUST be worn indoors, this is a PHARMACY where sick people go to pick up their meds, and where people go to get vaccinated, meaning they're not yet protected. So it's UNCONSCIONABLE that NONE of the staff in there cares at all about enforcing masks. One would think that pharmacy employees would have some idea about the damage Covid can do, but it seems they can't be bothered with such things. Absolutely unacceptable. read more

I went in to pick up my prescription because i have a bad back am i am in pain. They told me 10 minutes, which was fine. I went back after 10 minutes or so and they said they did not have the medication. This is not the first time I have had issues at this location (Porter Ranch). Every time I have had to go and pick up a prescription, there was an issue. They either could not find my prescription or lost it. This has happened every time, not just once in a while. I have been patient, but now my patience has run out. I will no longer be going to CVS for my prescriptions. I transferred it to another pharmacy. This is unacceptable and I should not have to go through a hassle every time I pick up a prescription. read more

This pharmacy team deserves -100 stars. If you need them to contact your doctor for a prescription refill, good luck to you. I've tried calling and using their app. Both are a waste of time. I'm always required to call my doctor and have them call the pharmacy. They claim to have "tried" contacting my doctors but magically, all of my doctors never get their requests. The staff is rude. Anna in particular. I have begun transferring my prescriptions to RiteAid in Granada Hills. They seem to be a much better option. read more

FOR PHARMACY** I moved to the area not long ago. Before I was at the Encino(16416) location which was great! This one is a nightmare! Staff is horribly trained and managed corporate does nothing to enforce better service. They are slow, don't pick up the phone. Lines out the door because of their slow service at check out or drop off. Pharmacy staff often seen drinking Starbucks coffee while working. Truly awful location especially for the location of a multil million dollar home constructions. read more

Not a good experience today at the cvs pharmacy. Was there 30 at 430, pharmacist said that she could fill my prescription. My name gets called 30 minutes later and she says that the Dr needs to be called to give authorization to give pills and of course it's now 5pm and my dr is closed. Couldn't you of determined at 430 you needed to call my dr? She says, come back Monday. I'm in pain today, feels like it could of been handled much better by the pharmacist. read more

very Bad attitude of employees and manager in front store. Pharmacy section ppl are nice and helping but in front store ppl are very rude.

Consistantly bad.I've been there 4 times in past 18 mos. I'm not kidding, each & every time the "machine is broken". Why stay open? Who's the manager? read more