I had a great time coming back to this CVS now that they remodel it. It's much bigger inside now that it took over the Bank of the West that used to be there. I came to this CVS since I was in the plaza getting my car registration renewal sticker from the kiosk inside Albertsons. My dad needed eye drops for his red eyes so I came here to get it. When I walked inside, I looked at their aisle directory and saw where they had the eye care products. A worker asked if I needed any help and I told her I was just looking for eye drops so she told me where it was. The one I needed was behind a locked cabinet so I had to ask the same lady to open it for me. She was very helpful and nice. The checkout process was simple and I had some rewards so I applied it to the eye drops to get a discount. There a lot of parking in the plaza where this store is in. read more

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I came to the new CVS at Balboa & Nordhoff on 9/10/25 around 10 AM to return a small bottle of Tide I had mistakenly purchased in the wrong type. I had my CVS app purchase history and the debit card I used so all the proof they normally ask for. The cashier told me they don't do exchanges but could process a return if I repurchased the right item, which was fine. But then the supervisor (Brianna) stepped in, scanned the bottle, and told me they couldn't take it back at all since this store doesn't carry that exact Tide. She said I'd have to return it at the location I bought it from basically meaning I'd have to drive back 30 min out of the way for a $7 return. That's ridiculous. CVS is a corporate chain, not a franchise and nowhere in the written return policy does it say you can only return items to the same store you bought them from. I had proof of purchase, my original card, and even would've shown ID if needed. I ended up just buying the right Tide and other items but left feeling frustrated. On top of that the new location feels smaller and less stocked than the old store next door, even though it has a drive-through pharmacy. CVS corporate really needs to clarify their return policy and make sure employees aren't turning away valid returns. read more

CVS Pharmacy - The store that doesn't take anything back if you didn't buy it from them. ;-( - Pharmacy Near Me - Northridge, California

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I'm sure this location will get an updated review from me when the construction is done, but the current state of this location is still a big factor that needs to be taken into account so I think it warrants a review in it's current form. This location is tiny. They have crammed as many aisles as they can into every square inch of that space to ensure they can get the most bang for their buck. However, this means that things are narrow and it can be tough to get around if there are other customers. And, surprisingly, a lot of staples are out of stock or close to it when I come in (cough medicine, Tylenol, etc.). Parking is also something you need to take in to consideration. Once again, because of the construction, a lot of spaces are not available for this already busy center. Most spots are going to be taken by Albertsons or the small corner of shops between the market & CVS. Because of that, I've never been able to park in front or even close to this location. I'm always 2 or so rows away. I personally don't mind walking, but it also means I can't easily get in and out of this location. So, this location is fine. It really looks like when construction is done this is going to be a huge, spacious, inviting CVS. I am just waiting eagerly for that to open up. read more

CVS Pharmacy - When this construction is over this location is going to be massive (only open in blue tarp area now) - Pharmacy Near Me - Northridge, California

This is a fairly new and renovated cvs which is beautiful but there was not too much selection. I needed hair gel for my fiancé before a trip and this location was on my way and decided to stop and get it here. First the product was not in the correct spot so I assumed it was $7 but ended up being $11. Then I get to my destination and I see someone has already opened the product definitely my fault for not checking, but cvs shouldn't be selling products like this or have a seal to it. Very disappointing read more

WANT GOOD CUSTOMER SERVICE? WELL, LOOK SOMEWHERE ELSE :-) I just picked up a prescription from here and I called to ask if they can look me up since I don't have my physical insurance card and the lady on the phone already had attitude and did the bare minimum. I went into the store where a guy helped me out and I asked if he's able to look up my insurance w my SSN he said "yes" he told that same lady to do it and she said "I already told her on the phone I can't find it" so I said "u can't use my social to look?" She goes "nope" w her stank ass face. It's a white lady, light colored eyes maybe early or mid 40's w brown glasses. STEER CLEAR FROM HER. She literally does not want to do her JOB. Find someone else who's actually helpful and not as miserable :) that being said, I'll be changing pharmacies. read more

Everything is awesome on every visit but your app, your website, and specially your call center is so horrible. You need to work on all these items, very frustrating to get through your automated systemvto speak to an agent I got hung up 3 times, and when I got hold of someone the 4th time they were so confused they were giving me wrong info and kept putting me on long holds??? Very aggravating. Then I tried the automated service, now I got a message that it is not working properly??? So spent 35 min. To have no resolution??? read more

This is the worse pharmacy I have ever been to in my entire life. I need to transfer a prescription from out of state. First of all the woman that was helping me was rude. Lady if you don't like your job. GO HOME read more

That moment when Nancy walks out because she'd rather take a break then help me. Not shown in this video is them literally closing the gate in front of me after serving 2 other people in line. Way to go Nancy. read more

CVS Pharmacy - This is Nancy. She's rather take a break then help me, after serving 2 other people ahead of me. - Pharmacy Near Me - Northridge, California

The most downgraded CVS that I have been into. The entrance is not well lit. Plenty of stuff by the door. There is a feeling of ' claustrophobia' - the ceiling is low, plenty of display stand by the register, it is not well lit. It's like you're going into a minimart. They didn't have what I came for. So I left. They do have an ATM machine (being fixed while I was there) and a Money-gram stand inside. Ample parking. read more

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Save yourself time and go to target across the street. I've gone into this CVS twice now only to wait in an insane line and have the staff completely ignore myself and everyone in line. If you ask for more than one checker to help the long line, they give you attitude. There is no excuse for such bad customer service. read more

Best drugs store close to home And always very friendly I love the new birthday section by the counter close to aisle 3 It's like new, the balloons, the candles are 99c and happy birthday banner $10 Nd the plates $3-4 8plates It's great waiste like 20 on decorations and your good. The photo machine works really good and it's 44c a 4x6 best thing is to have New patch of photos to scrapbook read more

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Breanna is such a sweetheart, she is very professional and well spoken. She helped a lot and was very knowledgeable. I will recommend to ask for her! read more

The pharmacists at this store have been incredibly pleasant and helpful for MANY decades for us and our family. We have never had a problem until this week. The attitude of the female pharmacist on duty today 8/30 and yesterday 8/29 both in the afternoon was completely out of line. Yesterday she told us that our son's (biological male) acne medication needed an "Ipledge number" to confirm he would not get pregnant this month? She explained even though he's male (and therefore cannot get pregnant) she needed the number to fill the prescription. Fine, seems dumb, but rules are rules. She said they would hold the prescription until we got the number. We called today and got the number. Made it through the CVS gauntlet of a phone system and left a message saying "XYZ" is his Ipledge number for "XYZ patient with XYZ birthdate". Got a call back shortly after by the same lady and she asked what is the Ipledge number? We gave it to her again, she said she thought that was a phone number... not sure why, the voicemail clearly said his Ipledge number is... Then she said our doctor is doing it wrong and what did we do and he needs to fill out the form again. But she just yesterday she said she just needed the Ipledge number, suddenly he needs to be counseled and needs another form. She made a lot of assumptions and had a terrible attitude the entire time. We called another pharmacy who said as long as they have the Ipledge number it should be fine. Since he cannot get pregnant as a biological male (which we reiterated several times). So my husband is currently at this CVS pharmacy having it filled as we speak by a different pharmacist (thank you Ellen), who apparently sees that we have all the needed info? I understand confusion and needing to do things properly. But I do not understand treating your customers of 30+ years with a terrible attitude over pimple pills. I'm filing a complaint with corporate. Her version of customer service is atrocious and she should not be working with the public. read more

SIGN UP for EXTRACARE+ and Save $$$ Save 20% off on non-sale CVS items FREE home delivery purchases of $10 or more on APP or WEBSITE. read more

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These people make you suffer and refuse to fill your prescriptions here for no good reason. Pharmacists are rude and just ignore you. This is a terrible place. Do yourself a favour and take your prescriptions els read more

Worst pharmacist named KIM. I see many other poor reviews on this same employee online. KIM is extremely rude, unprofessional and combative. Totally out of line and always miserable & disrespectful to customers. KIM treats the paying customers like she's doing them a favor and they're bothering her. KIM brags of her tenure in her position and taunts customers to try and get her fired. CVS can't be this desperate to keep an abusive and toxic employee like KIM. read more

I've been going to this pharmacy for over 25 years so I've gotten to know most of the long-term Pharmacists and all with the exception of one, Kim, have always been pleasant and helpful. Three years ago we changed over to Ralphs pharmacy for a couple reasons. Reason one being that CVS always has long lines and a long wait. Reason two being a rude pharmacist named Kim. We all dread getting her on the phone when calling in to the pharmacy! She is ALWAYS beyond rude, unhelpful and very difficult to deal with. She has a very curt attitude and blatantly avoids taking her time to assist you as if she's in a hurry to get off the phone. It's even worse if you get her in person! She's argumentative and will initiate and engage in confrontation. I don't understand how Kim is still employed there. She sets the worst example for CVS! This lady is obviously miserable at her job and she has no business working with the public! read more

Wandered the store while waiting for a prescription. Out of pretty much everything. Sad looking shelves. Like a ghost town. No workers anywhere. Most everything over $10 locked up (that I understand). But try and find someone to open the case. THEN it's scan your own at the front, no cashiers. Fine for me, but have you seen the clientele?? Poor elderly. Watched this one woman struggle for 10 minutes. She was so grateful for my help she bought me a candy bar. read more

I just found out at my follow up doctor appointnent today that this CVS pharmacy substituted a different brand of my medication when my doctor specifically put it in the prescription not to substitute. Neither the doctor or I was told that CVS can't order that brand, they just gave me something else. I don't trust CVS anymore and have switched to a pharmacy that does carry the brand that the doctor prescribed. This sucks and I wonder how many other times it happened that I didn't know about: read more

This location should be shut down completely or fully restaffed. Tonight I was harassed and cursed at by a girl who is just starting out in the work force I'm assuming by her attitude towards those who contribute to her paycheck all while their "manager" in training smirked.... Cvs needs to get a handle on these employees they're running their business into the ground. I'm gonna climb the ladder on this experience for sure. It's expensive to shop in these stores nowadays and I'll be darned if I spend my hard earned cash towards employing nasty people like those two. Steer clear of this location is my recommendation. Plus my walk in closet is bigger than the entire store so chances are you won't find what you're looking for anyways. Do better CVS read more

Very, very busy pharmacy! The lines were very long but the service person was an excellent younger man!!!! They do require MORE HELP during busier times!!! Management needs to improve in the pharmacy area!!! read more

Had an appointment to get a vaccine. When I arrived the tech said the pharmacist had left and either way was not giving shots - but also added it was past 5pm and was not going give shots after 5pm. Although, he did mention there were people waiting for half an hour. All these excuses just didn't make sense and they could have called me to let me know or let me know when I had called in earlier in the day. Terrible! Would give 0 star, but doesn't allow read more

This Pharmacy continues to always hold bar High on Customer Service! The Pharmacy Staff are always exceptionally Personable! For personal service by all staff, clean and stocked store, this is the location to go! Never had an issue! read more

Review is for the pharmacy and vaccine process. Same day appointment, super nice people behind counter and the one who gave the shots. Appointment process was seemless. Great location for vaccines read more

Lorena was so kind and immensely helpful. She really went above and beyond and I hope she gets recognized for this.

I use to always get great customer service at this pharmacy, I have been coming to the same pharmacy for years. But lately it is definitely not the same anymore. Some of the staff members that they have working at the pharmacy, have made my visits unbearable. I have taken the time to reach out to the district manager Angela, also the store manager Silva. I have brought to their attention that I continue to be disrespected by 2 of their pharmacists, BRIAN & KIM!! Brian and Kim are extremely rude, racist, aggressive, they go out of their way to purposely keep me waiting for medications, after I'd been told they would be ready in 15 minutes. They know that I have complained about them before, and they retaliate against me, By being more and more disrespectful every time I see them. I wouldn't be surprised if Kim and Brian are related to each other, because they both have identical poor customer service and attitudes, they are both racist, they are only happy to Give good customer service to their own race, which I have seen with my own eyes. When I came to the pharmacy today at 9:45 AM, I was told by the front store, that the pharmacy is still closed because the main pharmacist hasn't shown up yet, due to an emergency. When I went to the pharmacy to see approximately how long will be the wait for them to open, because I needed my RX today, Brian was there, standing with extremely aggressive body language, talking to me disrespectfully, telling me to go get my medications at a different pharmacy, when he knows that my medications are at this pharmacy waiting for me to pick them up. Furthermore when other customers came asking when the pharmacy would open, he spoke to them with respect, but when he speaks with me it's always disrespectful and rude. And he is always trying to intimidate me, because he knows that I complained about him before. If you're going to work at a pharmacy and cannot treat everybody with respect, then you should get another job. When this has been brought to the store manager's attention, along with the district manager's attention, and it continue to happen, it shows poor customer service, and it also shows that they don't care about their customers. read more

CVS Pharmacy - The worst pharmacist...Brian - Pharmacy Near Me - Northridge, California

I wanted to leave a review on CVS for these two workers, but it wasn't allowing me to! Eduardo and Jay-R were by far the sweetest most helpful people ive came across at cvs. I cane in after multiple attempts at cvs's to find an it i know has been tricky to get. I asked them & they actually had it in stock! They led me right to it & even found one in the back for me. They were very nice about looking & taking their time to help, as to other cvs employees at other locations usually are so rude. But here everyones very welcoming and chill. Ironically i work down the street & go to the one 2 minutes up. Nope not anymore im bringing my business here from now on. Made my new years a good one with their good attitudes. Thankyou two!! read more

Excellent. Customer service is very nice. There pharmacy is super great. They know me and that makes you feel special. And they actually have all the pills on stock. (Unlike another CVS they tell me my prescription is ready for pick up then they tell me it's coming the next day after 4pm. That's another CVS though.) This one does not have that issue and when I went little low on my meds. They gave me a few; I just paid out of pocket. And bathroom is available n descent. Look, the store is old school. It's small. It's hidden. When my taxi gets me I tell them to go to the Albertsons. But I don't care i like this CVS. I've been with CVS over 20 years when it was Rite Aid. read more

This has been my local CVS for almost 15 years now. The staff and pharmacists are always very useful and kind. I have had many answers to questions and gotten a lot of help form them. I appreciate that they all want to help. read more

Best pharmacy in the valley. Never had a problem. They are all on top of their game here! Great customer service! Professional! Sorry for such a short review. All I can say is if you want a good reliable pharmacy.., this is the place. Anyways in stock! read more

This used to be my go to CVS when I lived in this area. A little smaller store than most CVS locations. Location always seems to be a little dim as far as the lighting is concerned. Good customer service and friendly associates. Parking is readily available even though it shares the lot with Albertsons. read more

the pharmacy group is a disaster when it comes to customer service, the pharmacist refuse to answer a simple inquiry about certain over the counter medicine specifically for motion sickness instead she pass me to assistant to relay her answer.. really?! i will never patronize CVS Pharmacy again if people like this have a prima donna mentality.. read more

Worst staff ever. Out of all the cvs locations I have gone to this has the rudest staff members ever. Unfortunately it's the closest to my house or else I would never step foot in there. The complaint is referring to the cashiers. They have a grumpy look on their face at all times. I have never gotten a hello or have a nice day from them. They are the true definition of employees who hate their job! read more

Omg plz don't get passport pictures here. Their camera is like from 1990 and the quality is pretty bad, you don't get a digital code of your picture, staff are rude and to top it all off it's $16.. wow let's just say I won't be using the "photo center" again read more

Every time I call this CVS, I don't have to wait more than a couple of minutes on the phone. This is not the case with other CVS's as I am just finding out. Currently on hold for a CVS in San Ramon, CA for almost 20 minutes already. This is a great CVS. And I always feel like the pharmacists truly care when I am getting a new prescription. If you're picking up, the wait is also not very long. I really appreciate this location and the people that work here. Thank you for giving quality customer service ! read more

Krystal was great she gave great customer service. Very friendly and cares about the customers. She had great patience. I enjoyed shopping here this time thanks to her. I am going to come back because of her. Silva was the manager on duty very friendly helped me with an issue I had and gave great customer service, smiled and cared. Great staff they deserve rewards for great service on 01/30/22. read more

This place has really bad customer service. The store manager (young looking fella) didn't want to look up an item for me in the system. He said they needed the SKU number but i know there's an option to search by the name. When i told him i knew about that he sighed and did what i had asked. Sadly they didn't have the item so i went down the street to the me read more

I'm grateful for the staff member (didn't get her name) who answered all of my questions! She was able to update my contact info & give me a copy of CVS prescription expenses for 2018. Also, pharmacy contacts my doctor's office whenever there is a glitch in renewing my prescription. Thank you CVS phatmacy! read more

I don't know why people are hatin on this CVS? if you look at the basic then this store has everything. It has alot of parking, pharmacy is never busy, photo lab...wait they have a photo lab...well thats never busy and the staff is alive and willing to talk to you. granted you can't find eveything you are looking for, but for the most part it serves it purpose. read more

Tonight I had a great experience at this CVS, the Pharmacist, Tina A. was one of the most professional, courteous and caring pharmacists I have come across. She was patient and took the time to provide thorough explanations and answer all of my questions about my prescriptions. Even though the pharmacy was clearly crowded, she didn't make me feel rushed one bit and truly treated me with kindness. I will definitely be coming back and would recommend her services to anyone who needs a good pharmacist. read more