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    CVS Pharmacy

    2.9 (47 reviews)
    Closed • 8:00 am - 10:00 pm

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    The store that doesn't take anything back if you didn't buy it from them. ;-(
    Monica S.

    I came to the new CVS at Balboa & Nordhoff on 9/10/25 around 10 AM to return a small bottle of Tide I had mistakenly purchased in the wrong type. I had my CVS app purchase history and the debit card I used so all the proof they normally ask for. The cashier told me they don't do exchanges but could process a return if I repurchased the right item, which was fine. But then the supervisor (Brianna) stepped in, scanned the bottle, and told me they couldn't take it back at all since this store doesn't carry that exact Tide. She said I'd have to return it at the location I bought it from basically meaning I'd have to drive back 30 min out of the way for a $7 return. That's ridiculous. CVS is a corporate chain, not a franchise and nowhere in the written return policy does it say you can only return items to the same store you bought them from. I had proof of purchase, my original card, and even would've shown ID if needed. I ended up just buying the right Tide and other items but left feeling frustrated. On top of that the new location feels smaller and less stocked than the old store next door, even though it has a drive-through pharmacy. CVS corporate really needs to clarify their return policy and make sure employees aren't turning away valid returns.

    When this construction is over this location is going to be massive (only open in blue tarp area now)
    Conor B.

    I'm sure this location will get an updated review from me when the construction is done, but the current state of this location is still a big factor that needs to be taken into account so I think it warrants a review in it's current form. This location is tiny. They have crammed as many aisles as they can into every square inch of that space to ensure they can get the most bang for their buck. However, this means that things are narrow and it can be tough to get around if there are other customers. And, surprisingly, a lot of staples are out of stock or close to it when I come in (cough medicine, Tylenol, etc.). Parking is also something you need to take in to consideration. Once again, because of the construction, a lot of spaces are not available for this already busy center. Most spots are going to be taken by Albertsons or the small corner of shops between the market & CVS. Because of that, I've never been able to park in front or even close to this location. I'm always 2 or so rows away. I personally don't mind walking, but it also means I can't easily get in and out of this location. So, this location is fine. It really looks like when construction is done this is going to be a huge, spacious, inviting CVS. I am just waiting eagerly for that to open up.

    This is Nancy. She's rather take a break then help me, after serving 2 other people ahead of me.
    Robert B.

    That moment when Nancy walks out because she'd rather take a break then help me. Not shown in this video is them literally closing the gate in front of me after serving 2 other people in line. Way to go Nancy.

    Sale
    Ane V.

    The most downgraded CVS that I have been into. The entrance is not well lit. Plenty of stuff by the door. There is a feeling of ' claustrophobia' - the ceiling is low, plenty of display stand by the register, it is not well lit. It's like you're going into a minimart. They didn't have what I came for. So I left. They do have an ATM machine (being fixed while I was there) and a Money-gram stand inside. Ample parking.

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    4 months ago

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    3 years ago

    Lorena was so kind and immensely helpful. She really went above and beyond and I hope she gets recognized for this.

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    Page 1 of 2

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    “I came to this CVS since I was in the plaza getting my car registration renewal sticker from the kiosk inside Albertsons.”

    Mentioned in 4 reviews

    Read more highlights

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    North Hills, California…read more Halloween just passed and Walgreens have a good sale going on with the chocolates. Unfortunately, not all the stores have them like this one. They have plenty of selection but the deals weren't worth it. So I didn't buy anything. The store is well stocked, organized, and some part isn't well lit though. The employee greets you upon entering the store which is great. Parking is plenty that is shared with other businesses. Location is a little bit on the down side area. Holiday decors are on display.

    I placed an order online today and I was notified that it was ready for pick up, so once I arrived,…read moreI checked in online and it instructed me to go over to the photo counter, saw a manger at register she proceeds to ask me if I was here for a photo pick up and I clarified and said no it was online order store item, so she delegated the task to another girl, who was rude just cause I told her that the online instructions said to get it here, she was trying to send me over to the regular register. Do better with your service and drop the attitude. She ignored me and started to talk to her coworker, as I said thank you, no acknowledgement. Sad, I can tell people don't like their jobs. This is the last time I visit this low budget location, parking is a nightmare and people are rude, homeless asking for money, cars are rude to pedestrians. It stressed me out just going over to pick up one item from here.

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    This store is amazing I always have a wonderful experience…read more Parking is always abundant They're open 24/7 Clean and organized Above all their customer service is always great I don't think the employees get much credit but ima give it where is due I made sure to get their names this time because good employees like them are becoming rare and I hope they come across this Anthony and especially Julio the shift leader went above and beyond to help me with a concern I had it was very busy but he took the time to address my concerns and of other customers Very fair and respectful again very rare for me to find in retail maybe it's just me idk but I gotta say something thanks a lot you two I wasn't expecting this level of service

    This is the Walgreens I come to when I have to do photo prints or get my vaccinations shots. I have…read moreseen when this Walgreens used to be good in their customer service and also fast at the pharmacy area. Thinge have changed because they gotten way slower and has less workers working in the pharmacy. I scheduled an appointment to get my covid booster shot and for my parents to get their flu vaccination. Their mobile check in QR code didn't work because it couldn't find my reservation. Then I had to wait in line to check in with someone. The person was working the drive thru pickup line and also the in store window so it took some time. After I checked in with her and give her all the info, it took an hour before we could get our shots. The photos area is slow at times too but they brought back the button to announce on the PA that you'll need assistance there which will help speed someone over there.

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