After months of being a paying customer after almost every Ralph's visit, one of the managers randomly decided to ban me. He did follow me last time under suspicion of something. I do have a video of him unable to explain why I'm banned and his attitude: https://youtube.com/shorts/IiKUhzsBuJs?is=yFcd58GrrRrDPTNa. Quality assurance will love this. read more

Greeted as soon as I walked into the store. They are always very friendly and helpful. Prices are a little higher than a Walgreens however, they have a very wide variety and very well stocked especially for cold and flu season. They have a very extensive toy, gift and novelty area if you ever need a last minute gift. read more

CVS Pharmacy - the front of a cvs pharmacy - Drugstores Near Me - Granada Hills, California

My CVS closed and I was redirected to 10208 Balboa Blvd. I have received my vaccinations and all my prescriptions from this store for about three years now. I am very satisfied with the service provided. The pharmacists are careful to advise me on every new prescription and fill them as quickly as they can. When I have called with a question I have been called back within a half hour. Nathalie and Chi Lee are consistently friendly and provide great service. read more

The worst cvs store. They fill my prescription and said my insurance doesn't cover then I discovered that it was over the counter prescription that's why my insurance didn't cover it. I had to pay for that medication $47 copay although I would get it from their pharmacy over the counter by much cheaper $$$$ It's just scam pharmacy no one should deal with read more

I stopped by this CVS on my way home from work to drop off my UPS package. This CVS looks pretty outdated and not kept well maintained from the outside. I was able to find parking in the plaza the store is in. When I walked in, I saw the store wasn't that busy and that they had 2 checkout station now. The photo area is where you can drop off your UPS package which is in front of the store when you walk in next to the self checkout area. The lady working with me was nice and helped scan my package to give me my receipt. read more

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Review for CVS Associate Evelyn: I had an issue placing a photo order through the CVS app and called the store on the Fourth of July for help. Evelyn answered and went above and beyond to assist me. She patiently walked me through the app, helped identify what was causing the error, and guided me to the solution -- all while professionally multitasking and attending to in-store customers as well. She was warm, knowledgeable, and never made me feel rushed. Her ability to balance phone support with in-person service was impressive, and I genuinely felt taken care of during the interaction. This was one of the best customer service experiences I've had at any store -- especially on a holiday. Thank you, Evelyn! Your help made my day. read more

I went in primarily to get my steps. I walked the aisles. So far no empty shelves and actually saw a staff restocking. The store is organized and labeled accordingly for customers ease. Then it dawned on me to ask the free masks. I went in to the register and the gentleman gave it to me. Good customer service. Plenty of parking. read more

CVS Pharmacy - Drugstores Near Me - Granada Hills, California

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By far the laziest cvs in this area. Has 1 manager and 1 associate? Stood in line to add money to a card and watch the manager do 3 individual orders for one person and talking like it's her lost family member. So I have one person in front of me. Then she finishes and the lady goes up to get her deoderant and leave the front to go get that lady stuff. Takes 10 mins to come back and finally someone comes out to ring me up. The worker seemed very slow and after I already gave her my debt car and ID? She asks me for it again and I'm like you have it? Gives a dumb look and finishes my order. The manager ain't doing her job at all and to see how fake she sounds doing a job that makes it seem worthless. Robots will get her job very soon. Hope this gives you the heads up to this bullshit stacked CVS. read more

WOW WHAT A HORRIBLE EXPERIENCE! I i've been using the pharmacy for over eight years pharmacist had come and go ! I got a weird call from Gina Ochoa the manager of the store proceeded to call me at my home to tell me a customer called in to the store and said I was talking poorly about her on her day off I said no I never talk poorly about you I've been coming here for over eight years ! Then it's getting really messy because then she went to the pharmacist CHI LEE THEN OUT OUT BLUE SAID CHI LEE WOULD NOT GIVE ME ONE CERTAIN MEDICATION AND LEGALLY DOES NOT HAVE TO TELL ME WHY ! My doctor put a complaint on Chi Lee for discriminating me against my medication and then Chi Lee turns around and puts a complaint on my doctor this is spiraled out of control ! Now I have to find a new Pharmacy and you're not always guaranteed to get the amount of medication you need I've been shorted medication the last four times ! I would definitely not use this Pharmacy at all if I could give it zero stars I would ! read more

Do not use the pharmacy in this location! First of all, you can't directly call the pharmacy, you have to leave a voice message and hope they call you back( they usually don't.) I had declined the three month supply in my profile but EVERY single month the cvs asked my doctor for the 3 month supply which he would decline and i would have to call them and straighten it out. The customer service is horrible, just go to the other location in Granada Hills! read more

Horrible costumer service, I was there 15 minutes before they closed and they did not want to help me, these people are like robots. Waiting to punch out, my two kids are super sick one of which is a baby, just horrible what this world has turned into read more

CVS Pharmacy - Pharmacist that did not want to help - Drugstores Near Me - Granada Hills, California

had a terrible experience with the fiji film photon section at cvs, but roxanne was the sweetest and most helpful lady ever. she was so sweet, thoughtful and considerate. we were able to find my photos and it took no time! read more

This is for Aileen who managed to get a government subsidized paxlovid for my mother-in-law when it wasn't available at her store. She called around and made the effort to ensure we got the prescription we needed from a pharmacy that stocked the medication. I truly appreciate her effort and service. read more

Worst customer service in the pharmacy. There is always long lines and only one person working. When there are more people working they focus on other tasks instead of helping the people in line. Whoever manages this place should be replaced. read more

I just want to know how CVS, the pharmacy my insurance company makes me get my meds from, is struggling to hire the staff they need? I don't blame the staff for how bad things have become but the greedy corps. Vons has 1 check stand open and the self check is clogged with people that need help. No one is staffing their stores properly while still making insane profits for their share holders. I just un-enrolled from Molina so I don't have to deal with CVS any more. What an insane clown world this has become. read more

This place has the worst pharmacy ever. It's so hard to get in reach of a pharmacist to refill my medication. On multiple occasions I've waited on hold for 30 mins and them hanging up on me! read more

Do not, I repeat do not go to this CVS Pharmacy. Literally came here 3x for one prescription because they didn't process my pick up order. Every time, the line is long and service is horrible. When they finally have my prescription for pickup, I still have to wait around for an hour. Just don't. It's time consuming. read more

This CVS Pharmacy is extremely organized. They are really on top of things, great at contacting my Dr when new prescriptions are needed and about keeping me updated with changes. I travel all around the country for work so I have been to many CVS and there is no comparison to this one. The Pharmacy manager is Samantha and she runs a first class operation! read more

The people in the pharmacy are very rude not compare with the location in Granada Hills on Chatsworth and Zelzha. They close the door on my face when I was asking info about the pharmacy very rude. The customer service Myriam is horrible she doesn't need to work in customer service read more

Remains a terrible service pharmacy. Nothing has changed in 19 years. I only bother with this lousy place because my insurance insists on a certain mail order drug being picked up at the pharmacy. I think I'll switch pick up to a CVS further up the street. Even with the extra drive I'll probably save time. Walgreens two blocks away is so much better for retail pick ups. read more

I like the store part and it's always clean and the employees are nice. The store is fully stocked always. Tim is a manager I think but he is always friendly and helpful. He's nice to everyone. If this review were on the store I would give it 5 stars because of Tim and his employees. But this review is mainly on the pharmacy part. I went in to buy a bottle of Zyrtec that was it. I stood behind a guy at the pharmacy for 15 minutes. Then I went to go next and the girl behind the counter whose name was Joyce told me to go back to the back of the line which was in another place in the store. I saw the people in line and they came in after me. Now Joyce saw me clearing standing behind this guy For 15 min. The people she made me go behind knew I was there before them because they saw me. I give the pharmacy because of Joyce and her attitude and her slowness a one. I do not recommend this pharmacy to anyone! read more

CVS Pharmacy - Drugstores Near Me - Granada Hills, California

I don't know where they found SUPERVISOR JAMES and his boy wonder, but I ordered a "same day" canvas picture around 9:30 AM. I got the, "Your item is ready" message around 11:30 but decided to wait a little longer since they day before when I bought one, it wasn't ready. I show up around 1 or 2 and what do you know, it's not ready. I live in Porter Ranch and they don't offer this service at my CVS or another closer one. Mind you gas is $6.50 a gallon. They tell me it's printed but the canvas isn't mounted. I come back in 15 minutes, and they are mounting it. James showing boy wonder how to do it. They finish it, show me ant they mounted it so crooked that there is a black triangle at the top and part of the picture stretching on to the bottom part of the frame. I said, "What is this?" It's all crooked and the black frame is stretched over the picture. Supervisor James says, "It looks OK, you can see where it says Chicago." I said, "You know I'm going to complain about this right? They offered to make another and James say, "It'll only be 5 minutes." I have groceries in the car so I want to sit with the AC on. 15 minutes later I go back in to finally get my picture. They both see me and I sit for 15 more minutes waiting. I finally ask if my picture is ready and they say they can't figure out the machine. Supervisor James starts blaming the morning crew, but I saw HIM mounting the canvas crooked. I go home and plan on returning before they close. I drive back here from Porter Ranch at 7pm and they tell me that the machine is broke and they can't do anything. I said, "Well of course you sent my project to the CVS down at Nordhoff where they also do the service." Boy wonder says, "Did they tell you they did that?" I said, "No, but that's the logical thing to do since you have my phone number and didn't call me." This is the bad customer service I see at no skill jobs. I said, "Your machine broke, you have my number and you didn't call me!?" I said, "Well give me the original one." James took it out of the box and I took it and started to leave the store. James said, "You have to pay for that" I said, "I'm not leaving my painting with you so someone else can hang it on their wall! I spent 40 hours working on it." I didn't want it, I just didn't want my original piece out there. So I took out my key and sliced the canvas to hell and gave it back. Again the customer service thing to do would to have been to let me have it until I can re ddo it. Now I race home to my computer to prepare another order since I need this by tomorrow. I thought ordering at 9:30am would cover this... But now the same day service is no longer available. Thanks CVS, Supervisor James and Boy Wonder. read more

I'm a frequent visitor of other locations, but came to this location to pick up a few things. The store was neat and well stocked, but just lacked any help or basic friendliness. read more

This is the Best CVS to go to Gina the manager is on top of things and when she's not there Tim takes over. They always have a smile and are so welcoming. read more

Dropped off a prescription. It was supposed to take two hours. Came back the next day. Still not done. One more hour. Came back in the afternoon. Prescription is still not filled. 24 hours! Trying to be patient, but the pain in my shoulder is only getting worse. I will never do business here again! read more

Poor customer service from Kimberli. It was a slow Sunday night. The only customer in the store. I came to the register to pay . I did notice her putting helium in the balloons, so I waited patiently. Her eyes already told me she was bothered. The firs thing she said ,"you could use self check out". I thought as a "friendly reminder" but I notice the way she was scanning my items, since I didn't know what register was open my waters were on the other register. I told her , oh my waters. She got more upset. The negative energy was felt!! when she walked to scan my waters. The receipt, I basically had it in my face. I could say I'm old school and I like human interaction. read more

If I could give this pharmacy 0 stars I would. I came to pick up my pets Rx and the guy at the pharmacy had no clue what I needed. Then another person came and told him what needed to be done and he still didn't understand so they sent me to the other side. I go there and the same girl tells that guy at that window what I need and he just didn't understand. And she just kept yelling it to him for halfway across the way. so irritated! Why do you guys have people who don't know what their doing? I had a pet right out of surgery sitting in my car and I had to deal with them and they literally are so incompetent. read more

Been going to this cvs for awhile no problem with using coupons now this guy Jim refuse to scan my coupons told him whatever coupons is invalid will not go through the system but insisted that he go through each one. Will only go back if this guy is not on. Review other comments and I guess all are talking about this Jim so I guess he's racist. He should be fired out read more

Worsttttt customer service ever. No manners the pharmacy "manager" has the worst customer service, very rude and mean. If i can give 0 star I would. Can not believe Samantha is the manager, very rude and unprofessional as a pharmacist and as a manager. Hanging up on me and yelling at me wow, CVS must really re-evaluate who they hire. read more

This particular CVS is a perfect example of what a convenience store should be. All the employees at this store are always very friendly and helpful. The pharmacy always fills my prescriptions promptly and with no problems. Even when the pharmacy gets busy the employees do their best to keep your wait as short as possible. I just can't say enough about how great this store is and I would give them six stars if I could. read more

I come to CVS at least twice a week. Why?! Makeup of course! What I like about this CVS versus other locations is that it is fairly clean and organized. Also, they are pretty well stocked. Every time I'm on the hunt for the latest drug store makeup line either it be Maybelline's summer collection or Essie polishes, this is the place to go. Today I found the limited Maybelline Color Tattoo eyeshadows that have been sold out at Rite Aid, Walgreens, etc. Service has always been friendly. This is the only CVS where I have been asked, "do you need any help?" Impressive. Pharmacy: I've only been to their pharmacy once, to get a flu shot. The line for the pharmacy is like a line for a roller coaster. You get in line, wait about 20 minutes. Then you're told to come back and line up somewhere else. What?! There's no "fast pass"? j/k. When I did get the flu shot, it was pricier than Ralph's Pharmacy (just around the corner), but the pharmacist was very nice, and thoroughly explained what he was doing and that I may feel a bit of discomfort for a few days. That was pretty cool. read more

4 stars for the Pharmacy, they are always quick to respond. They are very efficient on refilling orders, getting orders, following up with the Doctors. They send a text anytime the order is ready and they are quick. I like this CVS a lot! read more

This place is the absolute worst!!! The staff are rude, pompous, uncaring and outright aggressive toward customers...... A 20 minute hold time on the phone is normal. A stiff rebuke from the pharmacist is the norm regarding an ETA for a filled prescription...... I've even caught them shorting me on my medication.....!!!! Unfortunately this is my closest pharmacy and I am disabled so I have no other choice. If you can, RUN A MILE FROM HERE!!!!! They are the dregs of customer service!!!!!! I'd give them minus 5 stars if I could..... read more

I am not sure if management, or corpoate reads these, but here goes...Worst customer service ever by employee Josephin tonight...Not only was she rude and un professional and unaccomadating to a 20 plus year customer who spends probably a thousand plus dollars a year at the store, she claimed she didnt care.. Then she made a claim that I assulted her with a box of k cups that touched her finger and started yelling at me like an idiot...Someone surely needs to address this behavior, and Josephin needs to be reminded she is in a customer service business..I would appreciate either a call, e-mail, or some kind of respinse to this experience..818 515 8226 read more

I'm Mexican he told me I had to leave my cart in the front ... white older guy .. & to not take his "carts" because it's private property when I whas in his store.. he's losing hair wears glasses! Horrible , I guess the color of my skin is still a problem in northridge read more

Mismanaged incompetent pharmacy never using them again! Look elsewhere for better service with employees who really know what their doing!

Communication is key! I was told last week that my ex was refillable fro Friday and this morning I called and they said to show up in 30 minutes. I called for a lift and was on my way and get a call saying I have to wait till tomorrow! For whatever the reason it is (I don't care) the issue is they make everyone wait as you can see my prior reviews and they have poor communication. I need to just stick with cvs in target granada hills. Never a wait there and they are super nice and listen. read more

I bought a visa gift card for my daughter's bday present valued $150.00 on Friday 5/12/17, activated it on 5/14/17, went to use it in the afternoon, not funds, I called the 1800 number on the card, someone had gone to Costco in LA and used it. I went to this cvs, since I bought it there, this rude "supervisor" with a creepy look and high pitched voice, told me that I need to speak to a manager, then he said no manager available til Tuesday. He was the one who took my payment, then he couldn't do anything about it? He is probably involved with the scammers. The name of the cashier, so call supervisor is James/Jim. read more

DO NOT GO HERE!!! I would give them a negative rating if I could.... the manager on staff Carol, consistently pulled down her mask when around others and alone RESTOCKING items when clearly on CVS website apart of their COVID protocol for employees and customers is to wear CDC approved masks. In addition, her co-worker Kym was also pulling down her mask and touching her face with her gloves on. The sign on the door clearly says mask required so how do you expect people to follow that if you can't even do that yourself? And then kym was checking out a lady who no longer wanted her items and when the girl walked away to put them back herself she was like oh I was supposed to wipe those, but didn't choose to follow her and get them items. GREAT JOB! Even when other older women came in (one without a mask and one with a mask pulled down) they said nothing and checked them out, also without a mask. Disappointed in management is an understatement. Such a bad role model. To top it off, when I checked out with my friend, I kindly asked Carol to put her mask on while she was checking us out. She replied "if that makes you feel more comfortable" ... like OK can you not read your own sign on the store that pays you. -10/10 read more

Worst pharmacy. I feel like no cvs is amazing. They all have something. But this pharmacy is so slow. Always a very long line to pick up/drop off anything. There is usually only one or sometimes 2 people working. So if your trying to drop off a prescription when there is even 1 person in line, good luck. It's minimum a 10 min wait in line no matter if your picking up or dropping off. Today there was 2 people ahead of me in line. Only 1 person working and it took 20 minutes to pick up my prescription. They also are not friendly at all. No hellos. Nothing. read more