This location is off sepulveda and lassen. They have a drive-thru service, and a large parking lot. I had placed an order online and stopped by to pick it up. I also browsed around prior to forming line and found the "Hispanic" skin care section, if you know, you know. They Carey brands that are pretty darn good for your face, such as moisturizers, acne ointments, soap bars, etc. so I picked up a a small acne ointment container. They also had a cool sticker stand by the line which had pretty unique CA stickers amongst other options. Also noted, this location has a security guard at the front store. read more

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This isn't my local CVS, but I will swing by every once in awhile to pick up some essentials. It's always a serviceable shopping experience. They keep the basics well stocked as well as plenty of impulse buys to satisfy anyone's cravings. Staff is...present. They will help if you ask for it, but they also won't offer it if you don't. When you check out, they'll be friendly, but they also won't go out of their way to carry a conversation. I think if you're looking to just get in and out and you know exactly what you want, this is a good option for you. read more

This isn't my go to CVS but I had ordered a photo to be printed and this was the best option on my way home. I had placed the order on Friday but didn't get the chance to pick it up until Tuesday due to being out of town. The young man who was the cashier looked for my photo but couldn't find it, so the manager, Albert also began helping since there wasn't any other people in line. They looked and looked and couldn't find it. I showed my email to confirm I did pay for it and if this was the correct CVS. They were both super helpful and accommodating. Ultimately we couldn't find the photo and I had to reprint it but Albert assisted me the whole time. Great customer service! I will be back to this CVS moving forward. read more

Technician at the window was extremely rude and short, would not let me speak left the window as I was speaking and the pharmacist was not any better when I asked for a manager I was. Told she's done for the day she will be back tomorrow, absolutely horrible and considering changing all my prescriptions elsewhere. read more

Last night went in to buy a detergent , Kelly in the front was amazing she was able to help me get my coupons for a deal on my transaction she really made my day thank you You are appreciated read more

I had a very disappointing experience at this pharmacy. The cashier Dulce was extremely rude and unprofessional during my visit. From the moment I approached the counter, I was spoken to in a dismissive and unfriendly tone, which made the interaction uncomfortable. Instead of offering basic courtesy and assistance, the cashier seemed impatient and unhelpful, even when I was simply asking normal questions about my prescription. There was no effort to be polite or respectful, which is the minimum expected in a customer service role--especially in a pharmacy setting where people may already be stressed or unwell. I hope management addresses this issue, as customer service should always be handled with respect and professionalism. I will consider going to a different pharmacy in the future if this is not improved. read more

Today my husband and I went to CVS to pick up a couple of things. . We walked in and only 2 customers waiting in line. By the time we got in line , the line grew bigger and bigger. Kelly the only cashier there at the time had everything under control. She was working 3 registers at the same time! Amazing! Kelly needs to be recognized for doing a great job! ! Thank you Kelly for being professional , courteous and kind while being under pressure. Big applause to Kelly! read more

3 ladies behind the counter. Not one greeted me. They discussed how they don't care if they get bad reviews. I paid and did not hear a thank you or good evening or any acknowledgment. I don't like shopping at stores that don't care about their customers read more

Horrible customer service from the pharmacy never try calling them for answers they don't care about the customer.

Service so bad! Two ladies at the counter had bad attitude to treat customers, I felt so bad experience to shop here.

Just another Pharmacy in the valley. Nothing real spectacular. Employees just going threw their motions.1 cashier for about 6 people in line, and a pregnant Gail with her arms filled. yes I let her go in front of me.No urgency from the employees or the Manager on duty. However a lot of specials on Halloween costumes and candy deals. They started putting Christmas stuff up. Nice items. 2 months away. This year went by so fast. I bought some goodies for this Halloween. Its Halloween everyday in the Valley. Also their where some good deals on DVD's movies.2 for 10 dollars,Blue Ray, 2 for 15.Titles vary. The cashier did tell me have a nice day tho. read more

CVS Pharmacy - Drugstores Near Me - Mission Hills, California

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I bought stuff and trying to pay with paypal or venmo. But the manager said they don't have the QR code for that. I want to know if they don't have it on this location or just the manager doesn't know how to use that payment method. If she doesn't know she needs to have training for that if she is the manager. read more

CVS Pharmacy - CVS Sepulveda and Lassen - Drugstores Near Me - Mission Hills, California

the chica associate was very nice customer service was awesome feliz navidad . she greeted me asap , wasnt rude at all.

A very poorly managed store. I ordered an item on-line. After an hour and a half I still hadn't received a text that the order was ready for pick-up. I called the store to check on it. I was placed on hold and was disconnected. I called back ten minutes later and was told that they needed to check to see if they had the item in stock. When I said I'd wait on the phone to while she checked, the girl hung up on me. read more

Gotta love it when you go online and want to buy a product that is listed "online or in store". Then when you call. You're told "we don't sell that here. Not ever". AFTER SEEING IT ON THEIR WEbSITE Get your Shi*t Straight. Sad when employees don't know the products your store is selling. It's cool. Sure you guys don't care when you lose customers. read more

SLOOOOOOOOOWEST pharmacy ever! Ive been here 3 times over the past couple of months. They are understaffed. To have one clerk working the pick-up line and the drive thru window is ridiculous! Ive tried going in and the drive thru, pick your poison. Either you stand and wait or sit in your car and wait. I would rather sit and listen to music but beware if anyone is ahead of you. Be prepared to wait at least ten minutes in line. This is close to my moms and I pick them up for her so no choice for me. Uggggh! Frustrating read more

This CVS has the worst service. Went here las night system was down. Asked her what to do or if we could wait, straight attitude. Next day I come back, system is working yay! Medication I was trying to fill, they were out of stock. Asked if I could just leave my prescription and they can call me when they do receive, "no you can't, try a different pharmacy" now the pharmacist calls us saying she can't verify the insurance. I have never had an issue with getting it checked. At this point I was over it and I told them I just want my insurance card back. The girl in glasses with a white coat assuming she's the pharmacist starts cussing saying "are you serious" smh, all that schooling and no manners. My wife and I are both in the medical field and needed those meds before surgery. The excuses they give you hear are bullshit. If management would like to run the video this happened today between 2-230pm. As for other customers, go to Walgreens instead. read more

BY FAR THE WORST PHARMACY E V E R !!!! They suck! They hang up on you. I've been on hold for 45 minutes and NEVER have meds in stock!! Go to Walgreens just half a mile away! They actually answer your calls. Have meds in stock like a real pharmacy!! Address and number below for Walgreens. 15316 Nordhoff St North Hills, CA 91343 (818) 892-4249 I know you know who's calling you piece of crap! You just keep hanging up on me. All good. Hope everyone e who reads this takes my advice and goes to Walgreens read more

Tip: Go to another CVS. This one is ridiculous. They had signs for a sale. If you buy three 12-packs of soda, it'll come out to $9 compared to $5.99 for just one pack. I got three and waited super long in that line. A constant problem. They had 3 employees at the front just pretending to work and had their back turned. Only one cashier when there was a long line forming. Back to the sodas. My total came out to $21 and some change. The cashier then went and checked and said, "It only applies to Coca Cola products." Then why are the signs everywhere in the soda section? And mind you, Coca Cola and Pepsi products were all mixed up. I don't have time to know what the hell a Coca Cola product is versus a Pepsi product. I just want the sale. Deceiving practices here to lure you in. I ended up getting jipped some more by getting just one pack of soda for $7.18. It's $5.99, but there's sales tax and the CRV tax. Just go to Vons down the street. This place sucks. read more

Only 2 stars today because I'm annoyed! Joyce, a LONG TIME employee showed up to work AGAIN with the FLU VIRUS!! WHAT? Her hair is a mess, she's PALE, clothes a mess! She's SICK and the Managing staff has her working 'because they needed someone to work Sunday and no one else available', she says.. Infecting the employees, infecting all the customers, touching EVERYTHING gives me the creeps! She gave me the hand sanitizer to use. Ok, that's good, but I'm calling the MANAGER and REGIONAL office today to complain! Use Common sense! STAY HOME!! And CVS should not allow sick employees to work! Help them realize they have a right to stay home!! UGH!! read more

Joyce is the best employee. She always have a wonderful smile and she is very kind, attentive, and humorous. She employs the exemplar of great customer service. read more

The cashier is very nice and the customers know her by name( Joyce)however, as she was scanning my stuff she was also on her phone texting... as I was waiting for my receipt to print, she was smiling and texting and wouldn't even look up....whatever happened to putting the phone away until break or lunch????‍ read more

I'm a long-time and frequent CVS customer. I love this location. Yes, it's a little run down and sometimes a little messy inside & out, but I always find what I need, the same girl always seems to be at the front to give a smile & a hello, and THEY ALWAYS HAVE A GREAT SELECTION OF BURTS BEES SKIN CARE & MAKE-UP! read more

This CVS saved me today. It's not because of its convenience, short lines, friendly and knowledgeable staff, or their easy to locate products. This place saved me for keeping their stuff in stock. I was making a monthisary basket for the boy, and I found EVERYTHING I needed at the CVS. Beer. Check. Snacks. Check. Other items to include in my hot-sex-on-a-platter theme basket. Chiggity check. read more

CVS practically pays you to shop there. They are always handing out coupons, with your transaction, mailers, and online coupons. I used to be able to save them, pile them up on transactions, and walk out with a bunch of stuff, mostly paid by the coupons. Sadly, that is no longer the case. They no longer accept expired coupons. I mostly come to CVS for cosmetics or knick-knacks like Post-Its, greeting cards, candy, etc. This location has a significantly smaller cosmetics section, and most items I was looking for were either sold out, or they hadn't received it yet. CVS merchandise is always about $2 more per item in comparison to Target and WalMart. They really should try to be competitive. read more

Have had So many bad experiences with the pharmacy. I will get a text saying my inhalers are ready and then have to wait, which would be fine but they have really bad attitudes. They once told me that they had my prescription but they didn't have my medication, but there was a whole wall of it. I have tried to be patient but today was too much, Iman actually tried to tell me that my doctors office didn't send the prescription (I got a text from cvs saying it was ready!) which seemed like a lie to get out of doing anything because my doctors office on speaker was telling me what they sent and the exact time. No problem, I go home and call my doctors office and again they verify it's the same cvs and prescription. I call cvs back, wait again for 15 minutes and Gilbert comes back on the phone to talk about how terrible my doctors office was for making him wait on the phone? Horrible attitudes every time I come. Never again cvs. read more

Just shockingly incompetent. I was released on forth of July this year after having open heart surgery. Cedars Sinai called this location multiple times (including the head nurse) to make sure rx's were in stock. They assured us they were as I was discharged from the hospital. I arrive at 2:45p only to find the pharmacy closed due to the 4th of July holiday. NOBODY bothered to mention this to the cedars Sinai staff????? Needless to say my wife had to scramble to get the meds transferred. Thankfully she was able to get the important ones transferred, but what a headache. My wife went back the next day to pick up the rx's and complained and whomever she complained to said "the hours are on the automated phone line or the website." I needed very specific blood pressure medication and these scumbags could have killed me because they expected the staff at cedars Sinai to check their website for holiday hours instead of being proactive. Unreal. I'd drop cvs altogether but my insurance requires me use a cvs. Unfortunate. But I'm never using this branch again. read more

Joyce has the worst customer service. Once receipt has printed she doesn't bother to roll it up or hand it to you at all. She rips it off from printer and throws it at you and says good day. Meanwhile, you are standing there trying to wrap this long receipt and put it away. She's never presentable. Always looking like a mess. Need new people to work at this store. read more

I went Tonight .. the store was pretty empty , I had a question and I saw few workers I reach out asking for help and the store manager of this nigh shift 11/19/16 @ 8:00 pm. Very very rude said to me give me a moment... I tough customer come fist . I was very disappointed that no one could help me . I left the store very unhappy. I will change my pharmacy for sure . read more

These jokesters literally grabbed my items and threw it across the store because I wasn't wearing a mask... very professional

I don't usually write reviews, but this CVS was so helpful with me getting my flu shot for free. Quick and easy, walked in and got my shot within 5 minutes. Iman in the pharmacy was awesome and made everything so easy for me which I really appreciated especially after Walmart wanted to charge me $45 for the same shot. read more

Pharmacy is always a headache! Wait is over an hour and you just feel your business is not wanted. The lady told me I could go to another pharmacy! Really? Had bad experiences with regular store as well. I'd rather take my business to other locations! read more

I go to this CVS often, and the upfront staff is very friendly and helpful! They have a large assortment of things one might need if they just don't want to make that long trip to the grocery store, like cat food, milk, a frozen dinner, etc. The only thing I can complain about is the extraordinary long lines at the pharmacy. Sometimes I just peek in and see that there are 15 people in line, and then just go home. But the pharmacy has improved this past year, since apparently to me, the entire staff and pharmacy manager have had a changeover. Before, they would literally give me the wrong medicine (about three separate times) and I would have to drive back and exchange it for the right one. This year, that hasn't happened once, although the lines are still horribly long. read more

Cvs pharmacy is the WORST pharmacy anyone can ever use ! The people working behind the counter think money grows on trees and try to charge hard working people whatever the hell they want for medication . Everyone I talk to say they have ALWAYS had issues with cvs . I have medical insurance and every time my doctor send me a prescription to this pharmacy they always tell it's not covered and try to charge 3 times what I'm suppose to pay . read more

I went to the drive through at 1255 today to get my 4 prescriptions. I waited 25 minutes and when I got 3 of them the young lady running the cash register put my receipt loose out on the sliding shelf and it blew away . I asked her for another receipt and she very rudely told me that she could not print one. I should have just stayed by the window until she gave me a receipt but There were people behind me and they might have been armed. Fortunately the 4th rx I do not really need. read more

Who would think to review a pharmacy ? ME . Horrible customer service, this is the second time I get an elder Caucasian female with ear piercings to ring me up with an additude . She was very rude didn't smile nor tell me my total. What made things worst, she accused my 2 year old for biting into a chocolate bar . When I told her she had not , she reached for the chocolate bar and threw it on the counter side of me saying " its all sogged up!" . Very very rude , she could have been kind about it , I hadn't noticed because I was reaching for my cash at the time when my daughter had done this , but that is no way to treat a customer . If you don't like your job then go back to school and get a degree. read more

Today I walked in to this CVS hoping to find my probiotics (pearls) Yay I found them ! Picked bodysope & face wipes. The few thing I needed during this health crisis. I got to counter with my 3 items. And the cashier picks up the probiotics and says " I can't sell you This" in a tone that made feel like what! Then said " it expired! It expired in January!" In that same tone . Like it's my fault. Not I'm sorry for your inconvenience ! So in stead of letting know how I felt, I just walked out of the store! This is a pharmacy, don't they check there items? I mean since January! What the f...! Really never get my business again no stars! And don't give me it's the co- vid19 BS. Do your job! Check all items with expiration dates. Don't until your customers bring to the counter!!!! I don't want to any star rating this cvs dosen't deserve any. But to post I have to. read more

Pharmacy staff rocks! thry are very helpful and nice!! i also love the cashiers, great ladies!! i always find what i need with a convenient drive through pharmacy and plenty of parking!! read more

I went to scan a picture to make prints of and the print was very light!! My pictures printed out very light! They need to fix the printer or scanner! read more

they have a redbox here!! yay man!! stopped by ...convenitely picked up some house items and a movie..one stop shop baybee!! read more

CVS Pharmacy - Redbox - Drugstores Near Me - Mission Hills, California