I love this store, it's always fully stocked and well organized. the staff is always welcoming and friendly. Tip always look out for their deals because they have the best candles , body care and room sprays. read more

See all

Female cashier with lash extensions and tattoos don't know her name, possibly Hispanic was extremely rude and did not bother to say hello. This person should not be working in customer service. read more

The Good the location is by my residency I normally go to the one in fall brook, umm the bad friend zone was horrible no hello or hi or good morning or anything ! I made an online order for a secret Santa for one of my co workers, I hope they like to smell good ! read more

I'm leaving a bad review regarding this location because the poor interaction I had with one of the employees during check out. On July 28th, I had went to this location with my sister because we noticed they were having a sell we wanted to get in on. Everything was fine till we got to the front of the counter. I got a feeling the cashier was being standoffish, through her curt interaction with my sis and the failure to provide any acknowledgment to me till ringing up my items. Yet, I didn't pay too much attention to that since I was simply there to buy what I wanted and leave. Once she was done ringing up my items the total came up to about $20.7. I gave her a $20 bill with the exact change, which she took and placed into a cash reader behind the desk with her. Pretty much immediately thereafter, she gave me back the money and said she couldn't accept it. Shocked I asked her straight up if the money was read as fake. Initially, she seemed hesitant to give a direct response, but soon afterwards she confirmed that to be the case. Now, this money I didn't receive from just anybody. I got it actually not even a full week prior from a reputable check cashing spot. Given their own standards of operating and everything as I said, I was shocked and stumped as to how I could possibly be in possession of any fake money. Nevertheless, hearing that isn't what actually bothered me. What bothered me was her dismissal of the situation and lack of assistance thereafter. She didn't offer to double check the bill, or even inquire if I wanted to continue the transaction through another method of payment. She just gave the money back like that was the end and be all of the interaction. Which I find to be absurd cause for me that pretty much implies one of two things. ( if not both) 1. She believed I wasn't going to continue the interaction because I didn't have any other options of payment. 2. She believed I was merely trying to "get one over them", and now I didn't want to push forward with the transaction because I couldn't do that. ( Honestly, I'm still debating the results of the reading, since I myself never seen it.) Whatever the case with regard to what she believed, my sister took it upon herself to pay since she still had her own wallet and card out from their previous interaction. Promising to settle things with her (my sister) we left and lamented more on the situation that had occurred. Given the fact that there was a bank right across the parking lot, and I needed to pay her back, we went there to see if the money could be deposited. Big surprise, it went through with no problem. Given that we were still upset about the interaction, and the money pretty much was confirmed to be legit. We got the bank receipt, and decided to head back to the store. The issue at this point in our minds ( in addition to the poor customer service ) was that their reader was faulty, or we were straight up lied to and discriminated against. For what reason, I'm not sure. My sister seemed to believe the negative interaction with this girl was racially motivated. Normally, I'm not one to assume such pettiness of others, but as I said the situation as is really didn't make no sense. ( For a bit more disclosure, we're both biracial being Hispanic and Black) Anyhow, continuing with the encounter... when we pulled up to the front of the store, through the glass we could immediately see the cashier go into the employees room in the back. This I suppose was the cherry on top to the whole incident because she acted as if she knew there was going to be some big confrontation. Despite the fact that we were cordial the entire time we were first there. That response quite frankly to me just seemed like a personal admission of wrongdoing. If my explanation of the situation hasn't been clear enough thus far, we didn't come back to grill the girl. We came looking for clarification, if she knew she had done nothing wrong I don't see why she'd feel the need to disappear from the scene. Personally, if I thought there was gonna be a complaint made against me, I would want to stick around to hear what is being said. If not to provide proper clarification to a customer at least my manager or supervisor. But nope, she didn't do that, either way that was fine. Since the person we wanted to speak with really was the manager. Giving the entire spiel of what happened when we first came in, she too was very dismissive. The sum of her response was merely a denial of there being anything wrong with their machine, and a denial for there to have been any discrimination or wrongdoing in general on their part. Unsatisfied with this interaction, we requested to speak to her superior. She left briefly thereafter to bring to us this Hispanic woman at the front of the desk. Now, this would actually be a one star view if it wasn't for the more emphatic/understanding interaction that we had with her. read more

Bath & Body Works - My statement - Cosmetics & Beauty Supply Near Me - Northridge, California

Debbie is outstanding at providing the signature Bath & Body Works customer experience. She greet guests warmly, explains promotions clearly, and helps customers find the perfect scents or gifts. She leads by example and makes sure the entire team delivers friendly, helpful service read more

I have been a long-time customer of Bath & Body Works; I remember loving coming to the store as a teenager. I would normally not take the time to review a large retail chain like this, but I am taking the time for this one because I feel it has a few major benefits: 1) Somehow, they manage to ventilate it better than other stores. It is not so completely overwhelming with scents. I don't always walk out with a headache like I do with some of the stores. 2) The employees are nice and helpful (sometimes a bit too helpful). They seem less cranky than some of the other stores. 3) It is fairly well organized and the signage is done better than some of the stores. I see one downside - They don't really stock a lot of things well. Like there was practically no hand sanitizer, which seemed odd to me. read more

This is my go to store. I like their sales. I always indulge and stock up. May it be for myself or for gift ideas. Staff are friendly and accommodating. Just recently I came to check out their spray hand sanitizers. Most of my colleagues are raving about it. I got a few and enjoying them now. read more

See all

The staff was very rude and would not give me an extra bag because my purchase was very heavy. I am disabled and walk with a walker so I thought it was very rude, if not illegal, that they would not give me another bag and would not help me in any way. I recommend you go to a different location. read more

While shopping at this particular location, I encountered an extremely RUDE employee named, Andrea. I will definitely be calling the company's corporate office tomorrow morning to speak to someone (about her). People who treat customers so rudely and condescendingly (with such a snippy and curt attitude) should NOT be working with the public!!! Update: 'Not so ironically (but somewhat amusingly), I just happened to read a few other Yelp reviews here, on this same store, and TWO of them specifically mention this employee, "Andrea", (who's apparently supposed to be a 'manager'), by name...and also mention her unpleasant attitude, and how RUDE she was to them! One of the reviews was written in January of this year - which really makes me wonder: "WHY is a person like that STILL working at this store???" read more

Bath & Body Works - Shopping bag - Cosmetics & Beauty Supply Near Me - Northridge, California

Anissa is amazing and she made my customer service excellent really a sweet manager. Thank you

1/27/23 UPDATE: After contacting customer service and receiving a phone call back from a supervisor, Bath & Body Works graciously allowed me to replace the candles. I am pleased with the outcome, but obviously not with how we got here. Nonetheless, I am very grateful for what ended up being great customer service form their corporate department. Thank you, Bath & Body Works corporate! I'm keeping the 1 star rating for this store, however, because of my experience at this particular location. read more

Horrible management!!!!!! I overheard the manager speaking to an employee so bad that I even felt bad . What type company are they running here . Shame on the manager for doing that to the employee. I am hoping I can get a hold of corporate because whatever happen with that employee was not okay ! I'm sure her mental health is not okay after being bullied by that manager!!! read more

A nice place to visit if you are tired of the standard, run of the mill, mundane and dull fragrances for hand soap, shampoo, bath gel, and the like. Bath & Body Works have unique and attractive scents for their products (and there are many). However, I am attracted only to 1 or 2 aromas, per visit. Sometimes, I walk out empty handed. Overall, they could be pricey. The way to get around that hurdle is to visit them periodically, so that you bump into a sale at the store (or get on their mailing list, to receive too many emails). At the discounted price, these items are a good buy. Service is good. read more

They were friendly and very organized. I bought 3 and got 3 free but I learned that the bar of soap doesn't count. They really should have signs posted before I go to the register. read more

Bath & Body Works - Gift for my sister. - Cosmetics & Beauty Supply Near Me - Northridge, California

Love the products, however, their customer service STINKS! I was in the middle of checking out when I experienced a medical emergency. I asked for the restroom for privacy. They said "No. Go to Ralph's or CVS." I won't be going there again. BTW-Ralph's was caring and accommodating. read more

This location has the most variety as far as scents that are available and has some of the friendliest staff around. The staff here makes it a habit to get to know it's regular customers so they always know what I'm there to go find - the newest fragrances. There's lots of parking available so that will never, ever be an issue. read more

Fallbrook & Northridge mall locations are my go to stores. Porter Ranch is my closest and preferable but has been closed I am so addicted to this store. Even if just to walk in smell smell smell. I love the creativity of mixing fruits flowers spices & other things to come up with "umm that smells so good" with all the scents in a small space it is not so overwhelming that you can't breathe. The associates have always been very helpful & friendly. I just love the personal sales & rewards you get. They have me hooked. read more

I really like this location instead of in the mall. It is easy access with lots of parking. The store is designed and stocked so well with space that you don't get overwhelmed with so many products to choose from. The customer service is superb and they make sure you get the best bang for your buck. Of course it smells so divine that you never want to leave the store! I got some great items with using their app for $10 off $30; buy 3 get 3 free and some other coupons! Check them out in Porter Ranch! read more

Customer service at this location sucks. Every time you ask a question the immediate response " no,sorry" "whatever we have is out already". Nobody even tries to look for an item. Very disappointing. read more

So they only limit like 14 people in the store at a time, cool no problem. But once you're in there you can totally rip your mask off, beacuse that's a "preference" according to the shop worker. There was a whole family crowded in the corner smelling stuff and taking their masks off. Me and another woman were like waiting for 5 minutes for them to clear out. Then one of them gets a call, her mask still down on her chin, she answers it and doesn't put her mask back on. I lost it...I screamed "put your fucking mask back on" now...yes .. I am a 6ft giant white lady screaming in a bath and body works. I get it ... Kinda scary. But this whole group starts arguing with me, telling me I can't talk to the broad like that. Well sorry but you can't risk my life like that. So the worker gal walks over and says I can't scream curse words, maskes sense...I reply well she can't endanger me with her mask off. To which the store clerk replies "company policy says it's their preference if they want to take their mask off." Which blew my mind since like 2 weeks prior when I was there a guy worker was very adamant about keeping the masks on. So anyway I screamed another fuck you bitches for good measure and walked out. read more

I am livid because of what I just went through today at this location. First and foremost being a retail manager for 10+ years never would I stop my customers from coming in to shop 5 minutes before the store actual closes. This is what exactly happened to me tonight, I arrived at 747 when the store closes at 8. I let the girl know that I still had time left and I already knew what I wanted. She specifically said that she didn't want anyone else coming in because there was already a long line at the register and they all wanted to go home on time! It's the holidays and people are shopping this is what happens! I would understand if I tried getting in 5min after closing but before !? Makes no sense. Please whoever runs this store re train your associates on customer service. This is how stores close down and people just want to shop online. read more

I've stopped in to this location a number of times while traversing the 118. Did a quick run through today to stock up on liquid hand soaps (one day special for $2.95 each with email coupon). Also chose some fall fragrances for shower gel and lotion. And finally, pocket antibacs for on the go. Was greeted at the door and offered assistance. Always a good start. Two small notes. The seasonal lotions were getting to be in low supply in certain scents. Also, two associates at the registers were speaking about the sales volume that day. I didn't need to hear about it. It shouldn't probably be spoken in front of the customers, especially when it delays helping them. I used to work retail, so I can be picky about it. read more

Bath & Body Works - Entrance - Cosmetics & Beauty Supply Near Me - Northridge, California

See all

Great customer service. Everyone there is so friendly and well knowledgable of the soaps, hand sanitizers, car fresheners, body, and candles. As an essential worker, my hand sanitizer and soaps are important to me. I am so glad I came to this location they are fully stock of everything. read more

Bath & Body Works - Hand sanitizer, car freshener & hand sanitizer. This is perfect for a doctor on the go. - Cosmetics & Beauty Supply Near Me - Northridge, California

This location is okay. It seems to be missing out on certain items that other locations do have in stock. The service help is a hit or miss, all depending who is working that day or if they bother to pick their heads up from the cell phn in hand. I've gotten some good deals there on occasion, but they seem to be high priced for some same items that you can obtain elsewhere for half the price. They do keep it the front of the store neat, except towards the back area, where empty boxes are piled up and trash is semi-strewn in the foyer area, that I've witnessed on occasion. read more

This is a message to management. If an employee is going to do one customer a solid, and scan a coupon that they have behind the counter- they need to do that kindness for EVERY customer. They had a 1/2 inch thick stack of coupons behind the counter, and allowed the two customers in front of us to use those coupons in order to get a discount. When we got up to the counter, they wouldn't let us do the same thing. Not ok. Either everyone gets a favor, or no one should. We felt so insulted that we left without buying anything. The coupon thing depends on which cashier you get as well. It's not at all what I would expect from this company, I've been a customer since I was 12. If you're a member of management, please fix this. It's not right, and you've lost us as customers because of it. read more

I am very disappointed with this store today! This has always been my go to store and every one is always super friendly and nice and not to mention helpful. But today...... so I had a free reward not the one that you get like in the mail ($8.95) but the one you get when you spend a certain amount ($16.95) today they are having a sale on the lotions so I went up to the register and I tell the lady okay I'm going to do two transaction to make it easier for you and she tells me oh you can use this coupon on this item. Okay I went and exchanged the item and when I get back she tells me oh you can can't combine the coupon and sale. I kindly told her yes that's why I told you I wanted to them separately I was trying to make it easier for you. And immediately you see the change of attitude! She automatically caught an attitude and I did not fail to tell her ! And she responded well I didn't like who you said how your trying to make job easier! To which I responded that is what I was trying to do because now look how long this one transaction is taking.!!! Her name! Andrea! And I'm looking at the reviews and clearly this girl just has a bad attitude so I ask.... If im not the only person saying something about her attitude why hasn't anything been done. Because clearly she still thinks it's okay to talk to because they way she does. News flash your in customer service and there is a way to talk to people. read more

Rudest sales people at this store. I came in on a Sunday morning and the manager that was on duty didn't want to be bothered with anyone. I was looking for something in particular and when I asked her where it was, she was down right irritated to do her job. I would rather go to Sherman Oaks or Burbank where the sales people are welcoming and helpful. read more

This store is always so clean and organized! The customer service is great too. My friends and I were helped by Michael and he helped us find exactly what we were looking for. I'm hooked on the 3 wick candle and room spray deals. I'm also glad that Cactus Blossom and French Baguette scents are in! There is also a lot of parking here. I avoid going at the in-store only sales but I'm pretty sure this location gets packed. read more

Too bad that this store is in such a great area, but with such limited selections. The lady at the front door was super helpful and amazing! But they didn't have many scents of lavender. They also didn't have the plastic gift bags... How do you run out of things? So sad. read more

The girl was very snippy with me. I informed her that I liked the Retail Me Not coupons, which said I couldn't use because Bath and Body Works no longer dealt with them. I told her that they would be losing me as a customer because of that and she very non-chalantly informed me that their sales had gone up ever since they stopped using Retail me not. As if to say that I wouldn't be missed as a customer. Please train your millenial staff on what great customer service should be like. #1 The customer is always right. #2 You are the ones that need my business, not the other way around. I won't be shopping at the Porter Ranch location anymore because of her insensitive and snippy comments. read more

Our first time to come here since their location is the only one open. The staff here weren't very friendly at all! Especially the woman who rang us up. She was so condescending and very unkind. Too bad she wasn't wearing a badge. I would be very happy to put her name here. read more

There are sign on the door that it's open at ten but I went to get some shopping nearby and pass the shop yesterday and it's already open at 9.30am , wow !lucky me. So I went in to get hand sanitizer spray , it's very great smell and handy to carry it around . All is great but the staffs more interested to stand there and talk to each other more than check on customers, I don't mind they were talking as long as they check on customers a bit here and there when I was finished and wait for them to notice and came to the register they seems to be too busy talking until I have to ask , can I pay now? Then they were notice me and look at each other b4 sending one to registers , I didn't disappointed only expect more from Bath & Body Works staff to be professional and less talk when customers around read more

All time favorite location! The store is always clean and organized. Staff is always friendly and very helpful. The employees are very well aware of all products that they sell and they are also very patient with every customer. Isabel helped me out today and I appreciate how helpful she was with us! She even helped gift wrap my purchase! Thank you Isabel! you are the best!! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Northridge, California

I love Bath and Body works, I've been a fan for quite some time. This location in general is the best location I have ever been to. The girls here are super friendly, so helpful and just overall very pleasant to deal with. During Xmas time they were so kind enough to wrap all my gifts for me. Even another time when I was having my baby shower I had purchased a bunch of items from here and they really helped me out by giving me ribbon and wrapping paper so I can make them all pretty. I love the smell of their lotions and their soaps, I'm a hugeee soap fan of theirs, I buy their soaps religiously and I love when they go on sale for 7 for $20 and sometimes I use my $10 off coupon of $40 purchase or more so I'm definitely stocking up on my soap. All in all this is my favorite place to come to for small gifts and home items. Great smelling lotions and great smelling and wonderful antibacterial soaps! read more

Giving this location 5 stars because of the employee Lindsey. She was so helpful, and sweet. Made sure to check for the products I needed in the back, and recommended some new ones I love. Clean, organized store. Love their products. read more

Went in looking for a particular lotion but they were sold out. I asked Jessica helped me find a similar product and was super friendly and helpful. It's so refreshing to go to a place where the staff is so warm and welcoming. read more

Everytime I come here the service gets better and better. The sweetest guy Moe usually helps me and I really appreciate how polite and professional he is. This makes my visits better than any other location. Today I would also like to shout out a beautiful red head employee there sorry I didn't get her name but I just love that she was also extremely helpful and also made my day by laughing and engaging in my silly innuendos. I hope all the employees there have a well deserved stress free beautiful holidays. read more

I had a really bad experience today. My boyfriend rushed to order the luminary online for me when I was working and couldn't do it. He didn't put my rewards number in or my coupon because he didn't want to waste the time. Getting a luminary is not easy! So we brought it into the store to basically return it and have me rebuy it with my coupon, credit card, and rewards number. Cashier 1076276 (didn't catch her name) was cold and unfriendly from the start. She said because it was an online order and online exclusive (which it wasn't) that I couldn't. I explained it wasn't online only because stores got them in and I was even on wait lists at other stores for it. She scanned the luminary, the coupon, and just gave my boyfriend his money back. Still insisted I couldn't get rewards but I have on all my online orders including online exclusive orders. I shop at this location all the time and I've never seen her before. I was super disappointed in how the whole experience was, how she kept making me feel like I was wrong even though I was very sure from past experiences, and just making me feel bad overall. The luminary is amazing and I'm so grateful I was able to get one because of my boyfriend but today at the store was like pulling teeth. I definitely will go to other locations that know how things work and are friendly and happy. read more

I love Bath & Body Works. I haven't been into a store in quite some time but, Raffi made me and roommates experience absolutely perfect. We ended up spending more than we had anticipated -- HAH -- good sales person if you ask me! We shall be back for all our holiday gift baskets! Thanks again to the staff at Porter Ranch for all their help and patience! Cheers! read more

Annual 3 wick candle sale and the lines are long!! However, the employees at this location are EXTREMELY nice which made the "craziness" a pleasant experience. Tyler, Kelli, and the manager (I didn't notice her name but she is a tall blonde young lady... Erin was her name maybe) are just a few that work there that were so helpful, friendly, and definitely put the holiday spirit in shopping!! By far this is the best Bath & Body Works in the area! read more