This Bath &Body Works location is located in Northridge Mall. They always have great deals and sales going on. I stopped by this location on a Friday. It was busy, but staff were very nice and friendly. They were greeting customers , helping and answering questions. Store was well stocked and I found body lotions that were sold out in other locations. Over all it was a great experience. read more

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Diana and Jessica are going to be mangers in the future or need a raise because me and my wife were greeted by the employees at the door to paying at the front desk. They answered all of our questions about the products .! Definitely satisfied. Will be coming back forsure soon . read more

My wife wanted to stop by this Bath and Body Works to take advantage of their deals. She got some lotions and hand sanitizer. This store has a lot of products from lotion, to candle, air freshener and more. The customer service here is amazing and they are ready to help you when needed. This store is connected to White Barn so you can get some candles from there as well. read more

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Happened at 2:20pm-2:30pm .This cashier saw that there was a line . And instead of going in order. She asked the people in the back to go ahead of us. She said that she was with them first but they were just walking around before they even got to the line. I think it's only fair to help the customers who make the effort to line up for your register. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Northridge, California

Stopped by to pick up the 3 wick scented candles on sale at Bath & Body. They are on sale for $13.47 with additional 25% off. You can purchase online for store pick up. Bought 3 candles with the scents Campfire Cocoa, Fresh Watermelon and Sweetest Song. Plenty of different scents to choose from. Also, this Bath & Body Works location always provides excellent customer service from my experience. Great selection and better pricing, from $26.50 each 3 wick candle to $11.06 including tax for each candle. Total purchase for 3 candles $33.18. Best pricing for such great 3 wick scented candles. read more

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Love their sweet deals and specials! Small items good for giveaways too. Plus you get a $10 birthday coupon every year when you download their app. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Northridge, California

Terrible customer service not at the store but online. if you have the app and you order your usual candles or get sale items. I have a closet full of candles that I have ordered throughout the years and now if you call them because you need help with something you'll get AI there's no way to talk to a person and they have no clue how to resolve your issue so good luck with that. I choose not to go there anymore. They're not the only candle place around. read more

Great deal on a variety of products! Sincere thanks to Karla and Nancy for their excellent service--they truly deserve a pay raise soon. I appreciate them watching my things while I finished shopping. The atmosphere was relaxing with fun, upbeat music. Thank you so much. God bless! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Northridge, California

All the associates were very enthusiastic about helping myself and others with finding the perfect scents, etc. I went early on a Saturday and was pleasantly surprised that they were open before 11a unlike many other mall stores. The store was fully stocked and ready for the holiday season. There are never any negatives when you are surrounded by joy and nice smelling things. read more

Been calling for two days to check on my orders. They answer and disconnect on purpose. When they Finally answered, they wouldn't help unless i had a confirmation number. I asked, I received confirmation but if they could look using my name. All she would say is that they were busy, and wait for the pick up email. Finally picked up my order after 3 days, of waiting for it to be fulfilled, and of course several things were cancelled and out of stock. My FAVORITE thing is they gave me a lipgloss that was TESTER, gross. Who does that?? Not so great employees. read more

I can't believe I haven't left a review at this location. Sales associates were welcoming. Greets you with enthusiasm and let's you know about their on going sales, new scent and the like. Most of their stores are well kept and fully stocked. They even have sinks to wash your hand while trying those lotions and to try their hand soaps as well. Located at the second floor next to White Barn. read more

Bath & Body Works - Love it - Cosmetics & Beauty Supply Near Me - Northridge, California

I wanted to leave a review because the customer service I've experienced was phenomenal! I wish I got the employees names so they can get the credit they deserve but maybe my experience will help identify the workers. I went to the store on June 4th in search for two items, something that my birthday reward can be applied for and a body wash. When first arriving, I was greeted by a lovely lady that handed me a basket while I tested some of the body sprays that were on sale. Sometime later, I needed help looking for the mini body sprays because I realized I could use my birthday reward for them. I was walking around the store trying to search for them, I probably looked a little crazy (I also didn't look the best which didn't help my case). I then bumped into another employee and he kindly asked me if I needed help looking for anything. I asked for the mini sprays and he told me where they were (I still couldn't find them until I was at the checkout line but that was my fault). I also heard him talking with another customer and his personality is amazing and made me feel comfortable shopping. Anyways, when I finally found the mini sprays, I saw they had a limited selection which made me indecisive. That was when I bumped into the first employee and she asked me if I had any trouble looking for anything. I asked for her insight on what I should use my birthday reward on and her input was very useful! Finally, I checked out and left feeling satisfied with the customer service and the products! I ended up getting the Sweet Heart Cherry in both the spray and body wash. read more

Bath & Body Works - Sweet Heart Cherry body wash and fragrance mist. - Cosmetics & Beauty Supply Near Me - Northridge, California

The best Bath & Body Works I've gone to... honestly ever. It may look like a regular B&BW location, but once you step inside you're greeted with the nicest workers on the planet, which make this specific location wonferful. I wish I had caught the names of the lovely ladies who were assisting me, unfortunately I didn't but it's alright. Now when I stepped in I was greeted with a warm welcome from one nice woman who I think came back and asked me if I was looking for anything in particular, "anything floral, or maybe fruity" and she recommended a gingham scent that was her favorite (which was a very very nice scent). Then, she offered me a basket. Though I was only going in for one item, I'll hand it to her, that's how you get a customer to spend more money. I almost did, but luckily stayed on track. She did make me feel very comfortable though. Soon after another sweet lady came up to me and recommended her favorite summer scent which was "gingham fresh" (smelt so good, i ended up buying it). And she even told me one of her preferences about not liking fruity scents, which kind of gave her a personality and made her seem like not just a salesperson trying to get me to spend as much money as possible (which i'm fine with too, that's what their job is but she had impeccable customer service). When I checked out, the cashier had complimented the scent I picked out and was very kind, had absolutely zero problems with her. In conclusion, if you're trying to find the best bath and body works in the Valley, THIS. IS. IT. read more

Sales Associate Ronald was excellent with his customer service to us...very knowledge..fun ..I spent more because of him..Great Associate .. read more

NATALIE IS A ROCK STAR !! (Northridge Location) On a whole I love BBW and the employees are very nice and helpful. That said, I have never felt the need to leave a review until now. Natalie was the first one to greet me and while I usually get a sales person who tries to help me find the scents that I describe, they don't really get it. Natalie really knew her inventory. She offered up a scent that I was sure I wouldn't like but she surprised me and was spot on! I decided to wander the store on my own to see all the new holiday stuff ( Store looked great BTW) , but I found myself seeking her out 2 more times to get her input! ( Something I don't normally do). The store was very busy and yet she was extremely attentive , polite and professional. After I had made my purchase, I realized that I didn't get my free birthday gift ( totally my fault - I forgot to present the barcode to the cashier ) and once again I sought her out and even though she was in the middle of stocking and could have easily passed me off on to another sales person, she took me straight to the register and handled the correction in record time! All of this on the busiest shopping weekend of the year! Thank you Natalie for bringing back the joy of holiday shopping!!! I will also be sending an email to corporate - Perhaps they will give her a raise or the bonus she so clearly deserves!!! read more

Smaller mall location. Somehow not as visually stylish as done of the other BBW stores. Was in the mall with Dear Hubby and Adored Grandson recently to walk off dinner. As we headed to Boarders Sports for A.G., I noticed Bath & Body Works. Popped in for their mini antibac's and to see what might be new. They definitely keep it fresh with seasonal releases of fragrances. I was helped promptly by one of the associates. He didn't have one of the items in stock that I could have used. I did end up with a few small purchases. I have a coupon to use for a future visit, which is great. Also was happy to see several scents of hand lotion available in a pump dispenser. That's really convenient to have in the vanity area. Paid for my goodies quickly, then back out to the mall for more walking. All good! read more

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I love this location and how they have a whole side that's mostly candles. Lots of specials and sales and the staff is always so nice and helpful. Went for Father's Day, my son likes the candles and the hand soaps. read more

Bath & Body Works - For dads - Cosmetics & Beauty Supply Near Me - Northridge, California

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I was at store waiting outside and my wife calls me to come and help her out . Was stopped at the font by an employee named Charlene. The store manager.came and apologized later when she saw me giving reviews. They need to give some more customer service training. Would not go to this store . read more

All I have to say is, Zoey is amazing !!! she was so patient and so caring and kind. Thank you so much for your help and support !

Beautiful store, The new design lighted and clean attract me inside. An done inside who can say no to all the goodies here. Young woman helped me making the right choices and her recommendations saved me some money. I see some reviews on the side here, but I think that after the new look you will probably change your mind. Improved and changed for the better side. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Northridge, California

I'm a huge fan of Bath & Body Works and this place is no exception. Always amazing scents and well stocked. Super neat with kind employees who are always willing to help find what you need. 10/10 super worth the price especially with deals around every corner. read more

The customer service here is very high, but it verges on smothering and overbearing. I like to be allowed the opportunity to browse WITHOUT someone "keeping tabs" on me. Immediately was asked if I was looking for something in particular... I kept seeing the same salesperson sort of following me and monitoring my activity like I was suspicious. Let me breathe and if I have any questions, perhaps I'll inform you? The holiday music was extremely loud and deafening. I complained the the stalking salesperson, who simply defend the volume level. When I was ready to check-out, my right ear was ringing, so I asked the training salesperson at the register to lower the music. A customer behind me had the same complaint about the deafening volume. This store ought to lower the music volume, unless they want to pay for worker's comp. I'm not trying to develop hearing loss, nor should these employees be subject to deafening volumes for extended periods at a time. read more

Came here for the first time the other day and I really enjoyed it! The sales associates were super friendly and greeted me upon entry. I asked for all of the deals going on since B&BW is known for having uhh-mazing deals, ESPECIALLY during the holiday season! I also had a 20% total purchase coupon so I ended up buying $70+ worth of stuff for only $41! #winning I docked 1 star because I wish they had a larger candle collection. There are some candles on B&BW's website that I want but they didn't have them in this store :( read more

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I love the products and frankly this is the worst store location I've ever been at! The representatives were all over and wasnt even explaining their promos correctly. I was looking and initially wasnt planning to do the 'buy 3, get 2 free' but was informed by 1 of the reps about it and reconfirmed it from another rep before going to the cashier. When i finally got my items and was to pay, was informed i was misinformed and some of the items i got wasnt included in the promo????? I informed the cashier i was told the items were but to no avail, said it's wrong - no special consideration for having been misinformed or being in a long line!!! Not even a sorry!! Soo then I'm back to deciding if I should get the promo or buy individual items. Frustrated as I am as this cashier was explaining things incorrectly as well i just decided to buy items individually and not get the promo. One time she'll tell me it's 3+1 on the men's cologne then later on it was 3+2 then was regrouping our items ... just frustrating!! Even the customer next to us was speaking up of his disappointment and sadly there wasn't even a manager who was stepping in!! They were very disorganized with the lines too!!! Then before leaving We asked Wendy who was standing by the entrance who their manager was as we had some concerns and said their manager's name was Shauntell.. I asked what the last name was and she said ahe doesn't know.. seriously? You dont know your manager/supervisor's name? Did we get to talk to the manager? No Did anyone ask about what our concerns are? No Are we goong back to this store? NNNNNEVER read more

I'm torn about my rating here. Honestly, I wouldn't shop here without something like a 3 for 1 sale or a massive coupon because their prices are so high. I will say that you experience phenomenal customer service, though. Literally every employee seemed genuinely happy to help and passionate about the products. I wasn't even looking to buy, but they still went out of their way to search for a particular scent when I inquired. They literally opened every storage area and found the last poo-pouri. My sister and cousin ended up buying a bunch of products as well as mine. read more

THEY GIVE US FALSE ADVERTISEMENT!! I went to there store today and I usually never do the buy 3 get 3 free but this time I gave into it I even asked a nice lady at the store if it was for all body care she said yes so I went ahead and purchased the 3 and was hoping to get the 3 free i then asked the cashier if she gave me my 3 free and she said yes but I had seen her scan all 6 of the products, so I then go ahead and look at the receipt and I was charged $8 for the 3 free product I was curious as to why they would charge half of the product when I Being told I'm going to get 3 free i then asked a worker he let me know that it's half price if you return half the product which makes no sense at all I understand it's not the workers fault he let me know that it's the company he had no control over that but they should at least advertise that it's going to be half price not full but half they should mis lead and tell us it's free because if it's free I shouldn't be charged for it I hope the company sees this because I personally don't even wanna shop there no more and I LOVE THE FRAGRANCES ! read more

They went above and beyond the weekend day we had gone for their Semi Annual Sale this year. The staff all wear the protective masks, there is a well-managed socially distanced line to let customers inside of their store. Constant cleaning for health and safety measures in this pandemic. Very helpful and friendly staff. read more

Love this place for providing many options for body oils, lotions and candles plus the customer service is great. Kudos to Karen (of Northridge Mall). She is friendly, courteous and attentive to the needs of the customers! read more

The service at this location is always great! Everyone who works here is very attentive and friendly. However, I want to specifically thank Emily for her outstanding customer service and friendly personality! She was extremely helpful and her upbeat personality made my day. Thanks Emily, much appreciated! read more

I used to love this place... this is more of a review on the products rather than this particular location... Sooooo i really love the wall flowers right... i bought like 10 double packs in December. I'm on my second one already. So my daughter needed to plug in her laptop in the kitchen. She took the wallflower out of the wall and placed it on the dining table. This morning I noticed a weird black substance all over my table. The wall flower oil leaked out and literally ate all the varnish off of my table. These things leak and apparently according to other websites this can eat through wood, linoleum, and can ruin mirrors. Be very careful I now have to replace my table, there is no fixing this :( read more

Bath & Body Works - This is from the wallflowers. Be very careful. The area where I rubbed has completely eaten through very thick varnish. - Cosmetics & Beauty Supply Near Me - Northridge, California

Don't understand the point of opening at 10 if you can't get your order until 11?? It's 10:45, and the worker told me I have to wait till 11 and call back. Like??? Orders = canceled. read more

I bought about 8 candles at this location, and the rude cashier only gave us one small bag . So I went back and asked for another bag and she proceeds to tell me "no sorry I'm running out of bags" but the cashier next to her gave some lady 10 gift bags when she asked for them. This rude lady looked middle eastern and had dark hair I didn't get her name. She was acting like the bag is coming out of her pay check. She was rude And grabbed my phone out of my hand and gave me a DIRTY LOOK when I said I was unfamiliar with the app. Cause I had just downloaded it yesterday . I hope she's a seasonal cause she has terrible customer service and needs to be trained on manners. And it's not my issue if you guys are running out of bags you had enough to give me one more. It's the HOLIDAYS how could they not have bags. read more

This place always has some sort of deal going on, which is great. Located on the 2nd floor, close to the Macy*s (not the Men's Macy*s which is on the other side of the mall). Every employee greets you with a warm smile and inquires how they can help. This is nice, but it can be a bit overwhelming if you're just coming in to browse. All their products have a very sweet smell. If you're looking for something light, try the sprays versus the lotions, or perfumes. The candles are amazing. They're about the same price as Yankee Candle. What I don't like about Bath and Body Works is that they seem to rehash the same scents that were discontinued. I'd like to see newer, fresher scents. I'm personally over a lot of their current stock and look forward to when they have a new scent in stock, which isn't very often. read more

I'm literally obsessed with the 3 wick candles and I am pretty much only writing this review to talk about the sale they have on bathandbodyworks.com We all know about the 2 for $22 3 wick sale AND GUESS WHAT?! It's going on right now (today only.. supposedly) WITH 25% off your entire purchase as well! AHHHHHHHHHHHH I want to buy all of them! I think I'm just getting 4 though but still, ah go go go! read more

Kristy is amazing and so kind! She answered all our questions with excellent detail and knowledge. Bravo to you Kristy!!!!!

This is a review of the customer service only...let me first say, I love the candles here and I am lifelong customer. However, it's completely inexcusable as to how the three employees who worked last night failed to engage is any conversation with me at all; even at check out!! They were all so involved with their own conversation with each other that, they neglected to due their job correctly. No greet upon coming in, no acknowledgement or greeting while being run up. Just have me my total due. I did however hear all about their plans for after work. Really!? It's honestly shameful. Will think twice about coming back to this location again. read more

I seriously need to call their corporate. I am way late on giving them accolades. Here's what happened. We lost our gift certificates on the way into the store or someone pick pocketed us, not sure. Anyhow, called up and spoke to the management on shift. She was pleasant, helpful and took care of us. I have NOT had a customer service experience like that in a LONG time. Thank you all so much for making my life easier during the holiday. I will be letting management know -- you rock!!! read more

Terrible Customer Service, was overcharged on Candle Day they didn't accept my coupon, after waiting in line for over 2 hours.... yet they accepted my friend's coupon at the other register. When I asked why they couldn't take it they said they aren't accepting any coupons for candles yet I had purchased other items as well. I asked why they just accepted my friend's coupon and her response was "uhhh he wasn't supposed to take it..." with attitude. They should all have been on the same page. I left unsatisfied so I called the store and asked to speak to the manager after explaining to her what had happened she simply said they aren't accepting any coupons. So I told her that she should inform all her staff and she replied with "unfortunately some coupons fall in the crack..." I hung up and called customer service and they said that they should have accepted the 20% off entire purchase. They gave me store credit which is fine by me I shop BBW all the time, although I paid cash... it was that or a check. read more

Every time I come here, the ladies working at the register ALWAYS looks pissed and angry. They don't even smile at you.. I honestly feel unwanted shopping there so I always try to make it a quick transaction there. ALSO, if you have coupons, just take the initiative and read the fine lines like the exclusions/what you can use it with. I have asked twice during different times if my coupon could work with my purchases and 2 ladies told me no. Turns out, I COULD HAVE USED those coupons. read more

I got a gift card for Xmas so I had to come in and get some of my favorite things... Japanese cherry blossom body butter and spray.. The employees are always super friendly.. I'm just glad this time they only came up to me once.. the last time I went to bath and body works I ended up spending almost $100.. I came in got my favorite things and walked out.. very proud of myself.. I love this place!!!! read more