Just left this location and I just had to leave a review because I genuinely enjoyed my interaction with one of the women here and I'm so mad I didn't get her name to mention it in this review! I typically go into Sally's mentally prepared to be annoyed because most of the people that work there practically harass you and it can be overwhelming. Often times they don't give you time to look let alone think but this location is different! There was a man there too and he was very chill but the woman that helped me was just so sweet and had such a warm kindness to her that was just very refreshing. I'll only be going to this location moving forward lol read more

Customer service! Young lady on a Sunday was not able to help me. Poor customer service. Business was empty girl was ringing someone when I waited for her to be done before my question. read more

The workers are really nice and helpful. The store was very nicely organized and clean. They also gave my daughters and I free samples. Thanks. read more

Great Service! staff assisted with my needs and was attentive. super organized location. easy to navigate and walk through! i stopped by to pick up some stuff for my at home pedicure kit. great prices and a lot of variety! plenty of parking space in this shopping center. by far my favorite sally's in the valley. read more

Love the products but the staff is rude as hell. Bought bulk of what I needed so I won't have to go back for a while

The service and associates very kind. Daughter had placed online order and upon picking up was not able to find one of the items. She did look for item through merchandise and in backs stock , with a store of customers. I truly appreciated her time and was communicative to guests that she would be a minute. After purchased one of the items, took time to look up in other stores and did disclose to call first . The point is the associate took the time to answer questions, made recommendations and was helpful to direct where to find. Thank you! Called back to confirm one of the locations and second associate answered questions as well without bother and just as helpful. read more

Been here a few times and thank God for Jessica she was there on Sundays and has helped with my bathroom beautician products. My nephew wanted his hair dyed and she was such a great help. Turned out terrific because of her. read more

Jasmin is always so helpful! Love seeing familiar faces when I come in, they know where everything is and have great recommendations! Love this location! read more

The people there are so friendly and helpful. They helped me find a gift for my mom and where able to Taylor down to her needs.

I went there yesterday with my kids and husband to take a look at their products and I felt so uncomfortable. We were the only people in the store and the male employee kept following me and just staring at me . I would pick up a product to read the description and he would be right next to me watching me I ended up not grabbing the products I wanted because I didn't want to be followed and watched . My husband bought hair clippers and he felt uncomfortable walking around too . read more

I like to grab hair dye or bleach products from here when I feel like experimenting or changing up my hair. The staff here are very knowledgeable and know a lot about what hair products are best for you. I think it's easy to feel judged when one walks into a beauty supply store but I never felt that way here as all the staff have been very open and friendly to what I desire. They are easy to approach and I usually never have a problem finding what hair product I need unless they are out of stock. Sometimes, I feel like they could use some more different colors per brand for a much wider variety. For example, one brand could only have less than 6 options of hair colors while another brand would have around 15 options. The prices are reasonable. read more

This store should have 5 starts! Staff was so nice and helpful! They walked me through my purchase and use of products! The one guy Manny was soooo helpful and really knew his products. Thanks Sallys! read more

Yesterday I went to this store to buy some products and I was "greeted",by to high school acting employees. When I went the door was closed and a girl told me l, that they were closer, because the cash register was not working correctly.(there were customers inside purchasing items at the cash register) I then told her I would be paying cash; she proceeded to tell me she couldn't make any sales. It is probably because her and the other employee Jose lacked the math skills. I asked her for her managers name and she told me her managers name was "Jennifer". I then asked her to please write down her name, the store number, her managers name and hours. The girl went inside and was taking forever, so I went in the store with my 2 year old toddler to get the paper, and this big tall(feminine guy) supposably named Jose and Kelly got in my way trying to block me. (((By the way the peace of paper only had the stores number and the name "Jennifer' ))I then explained I understood the store was closed and that I was going to grab my toddler. The guy Jose was so aggressive and proceeded to follow me as I was grabbing my son. He had such an attitude. I can understand that you can't make any sales, but I explained I was just trying to look at a products name to buy in the future. It gets even better I called the store number after I left, because I was attempting to leave a voicemail for the manager, but when I called the first time someone answered and pressed dial keys and the call went idle. The second time I called someone answered, pressed dial keys, and the call went mute. I then said over the phone that the store has a recorded line and that there are store cameras and that I was going to mention this to corporate. The call was still silent but then it went idle after mentioned that. The level of unprofessionalism is unbelievable. That is some high school want to be mean girls type of stuff. Whatever I recorded the call, because I won't be calling the supervisor. Guess what honey ? I know that these petty employees are probably looking at this review and I am calling corporate. It might take me a couple of days to reach them but I will. I will get compensated for the huge inconvenience. Bye Felicia . Muah xoxo read more

I placed an order for pick up for online at 11 in the morning. I got an email confirmation at 11:47 saying it was ready. I come in the store around five to pick it up and they're saying it was never processed even though I got the confirmation email. Lupita was extremely rude and unhelpful with this process. I would recommend going to a different Sally's because they are very unhelpful here. read more

Thanks Manny for your professionalism and i recommend this business. I'll be back. Next month when I dye my hair again. I have to stay young lol jk. read more

Sally Beauty - I'm buying these 2 for my hair. - Cosmetics & Beauty Supply Near Me - Northridge, California

Outstanding selection! And the employees are one of a kind! Very helpful, knowledgeable and super friendly!

If you want to deal with completely incompetent people who don't understand simple customer service and common sense this is the place for you. They put my pick up order back even though I received a text that tomorrow was the last day to pick it up. The employee was the most unprofessional person and completely lacked any customer service skills. I asked for the manager and apparently she went home leaving this person to fend for herself. When I told her I just wanted the same item and they could price match it to the order they put back she told me she couldn't do that and proceeded to call her manager Janet and now the 2 incompetent employees together figured out they could not honor the price as they do not have that ability. Like what kind of customer service does this store have if they can't match the price to an order they put back. read more

Always fun going into Sally's. Today the young lady helping me was amazing. We walked through and had conversations about all of the different products I was interested in. With so many choices and professional brands to choose from. Sally's is great! You can pick up what you need and get professional results. I like how everything is so easy to find. The store is clean and organized. The staff is helpful and knowledgeable. read more

I honestly hate to say this but the employees I encountered today were extremely rude and racist. One employee literally followed me around the whole store while standing within 3 feet of me. What's the point of this? I'm shopping...if you're going to follow me at least offer to hold my stuff! I will never come here again. read more

Walked in half knowing what I needed, and Daisy spent a good 40 minutes walking me through my shopping experience and giving EXCELLENT advice. She really helped me a great deal, and saved my hair a lot of over processing. Can't thank her enough. My hair turned out great, and her product suggestions were perfect. I also appreciate that she kept her patience and cool, in spite of some very loud, obnoxious children running down the aisles screaming at the top of their lungs gold star for that. Thanks again. read more

I would like to give 5 STARS to MANNY, one of the best retail customer reps I have had the pleasure of meeting! Manny, at the Sally's location in Northridge on Corbin, was the friendliest and most helpful person I have come across in retail. I had a problem the day before there and when I came back the next day, after speaking to him on the phone, he told me he would take care of me. He all but held my hand the whole time I was there to make sure I walked out happy. It's hard to find genuine friendliness in this business and he has it in abundance. He was also well-informed and johnny-on-the-spot with an answer to my questions. He knew all the products, what they did, prices and exactly where to find them. I have four different Sally's' I can shop at, but I will shop at this location because of him. Bravo Manny! read more

Time to buy clippers at target. Clippers I bought two weeks ago went bad. Looked at me like I'm crazy, it says on the receipt. Thanks soooo much sally read more

Kind and helpful, quick service, plus they had exactly the color OPI polish I was looking for! I had ordered it from Amazon and it got cancelled and was surprised to find what I wanted for the same price. read more

Wednesday they close at 8pm..we were there at 7:15-7:30 the gates were locked and no one answered the phones. Change your times if you're going to close at a different time. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Northridge, California

Jackie was accommodating and knowledgeable. She took the time to answer all my questions

Online it says this Sally's location is open until 7pm. It is currently 6:40, and they are closed. This is terrible customer service as people go out of there way to make it to this establishment before closing time, and there is no warning or communication that it's closed online. Terrible business move. read more

Best Sally's I've been too. The gal working today was extremely friendly. Greeted us upon walking in and really helped me find the best color extensions. They had them all in stock too! I've been wearing Euronext extensions from Sally's for over 10 years. It's a product I will continue to buy and absolutely adore. Wonderful service today and it's amazing they had them all in stock. I will definitely start coming to this location for all of my needs. read more

Not happy, I brought my daughter in because she wanted purple hair so I asked which temp hair color they recommended with her particular hair color. The lady picked out a ion brand and told me to mix it with conditioner. Well it didn't take well and looked horrible afterwards. I brought her back and showed them. With you love it or return it all over the store and the reciept, i asked to exchange it for a different brand and he says he can't because it should 've been a stand test.. Wth! 1 they recommended it and 2 no where does it say that! On the receipt it recommended you do a strand test but it doesn't say you won't get a refund or exchange if you used more. Never again for the Sally rep recommendations! read more

If you know what you're looking for I would say you can find it here. But if you're not 100% sure and you spend 25 minutes staring at the different hair colors and toners wondering what works better, no employees come to offer assistance or ask how you're doing although they do ask other customers and the store is mostly empty... As I walked out I didn't even get a smile or a "have a good evening" from staff. I was invisible to the employees there. Yeah that's what you get at this beauty supply read more

Customer service was one for the books! I asked for her recommendation on what brand to choose for my hair dye, & that would last the longest (permanent hair dye) & she was able to give me everything I would need & also how much to use & what steps to use them in! Very affordable, I save so much $$ going here instead of the salon I can do everything in the comfort of my own home thanks to the educated employees! Thank you read more

Sally Beauty - Permanent hair dye & hair developer 20 - Cosmetics & Beauty Supply Near Me - Northridge, California

Came here this afternoon whilst lunch as needed to get a texture spray (The Sally's generic brand). My friend Kat A. uses it all the time and highly recommended it t o me for when I fancy having my hair all wavy... Came in and asked the lady where it was as we had little time to spare. She didn't seem too keen to help out. OK, whatever. We found the correct rack... But ohh My so many bottles and product.... "Oh I know, I will ask the lady who just "helped" us..."... "Ask use me"... "Ma'am??'... "Uhhmmm".... she replied to "CAN YOU please point out the generic texture...." Jeez, thanks for.. helping mate... Anyways, slow at the till so the SAME lady came to help out... She was still very blunt, but she must have realized that she acted like a complete ARSE because she blurred out lots of "Have a good day".. "Happy Thanksgiving..."... Now.. I wanted to give her 2 stars... BUT This spray has been discontinued and she did find 2 bottles left and she brought the 2 with her... So the lady has common sense and perhaps dealt with her at a stressful day ( preparing for Black Friday?) The other reason why this is a 3 star review is because I REALLY wish that Sally would stock some high-named products so that I will be able to purchase all my products at one place.... Still, don't be intimidated with the 3 stars, pop in 'cuz this place is swamped with bargains of useless things.. God knows how much us ladies love those, Right?? ;) read more

Being a licensed cosmetologist, I don't like to use "any 'ole thing" on my precious clients hair, nor do I like to pay continuous loads of dough due to the quantity of products I use and size of clientele. Here's where Sally's enters....a.k.a. The Bargain Beauty Bordello :) Easy on-line ordering and nice prices for cosmetologists, though their shipping can be slow at times... And if they don't have something in stock, they'll just remove it from your order then reimburse that amount without notifying you! *tsk tsk* However, they have reasonably priced products that do a beautiful job at providing what I need, whether it be for: salon supplies, shampoo, conditioner, relaxer, mousse, oils, gels, etc... Impressively so, Sally's also caters to all hair textures, carries comparable & generic products similar to the brands I'd like to try but feel are too expensive. I do have to say though, their line of hair extensions suck with a capital UCK and the makeup lines they carry are so-so, with no lace wig supplies and very little weave supplies to be found either (hence the 4 ****'s). But everything else gets two professional thumbs up! All in All, Sally Beauty Supply continuously gets better with time and will definitely remain as a stable, for my day to day products & supplies! read more

Small Location with lots of hair accessories, makeup, hair extensions, nail polish & much more! Anything that makes a girl happy & pretty! I love shopping here.. you always find good deals. Join their membership program and save a couple dollars, if you shop here often. The employees don't follow you around the store, they let you shop in peace! The best part of this location.. they always seem to have a clearance shelf, Pretty Rad! The best nail polish out there is: FingerPaints Gel Polish Parking sucks!! You may never find a parking spot right in front of the store. read more

I went today to this store for the first time after calling most of the other beauty supply stores in the valley. I was looking for the Folicure line of shampoo and conditioners and no one carries them. I've only been able to find them online but highly over priced. Anyhow, after the fourth person told me to call Sally's, I figured that I should. I'm happy that I did. Not only did they carried what I was specifically looking for, but they also had other products by Folicure. I first encounter an older lady who didn't have an attitude but wasn't too friendly either. She acknowledged me and came over and asked me if I need help. I told her what I was looking for and she showed me where it was and left. Nothing else said. She was gone just as fast as she approached me. Not a big deal since I knew what I wanted and I tried to not judge others since no one is perfect. But I doubt that I would had felt comfortable approaching her again to ask her questions about other products or advice. Afterwards I ran into a young girl, pretty good looking by the way, and she was extremely helpful. I told her about my hair problems (thin hair with breakage and lots of frizz) and she gave me a lot of advice. Specially on what products to avoid. She seemed very knowledgeable and didn't looked like she was bothered by all my questions. Which were several. She even helped me get a discount when I check out. I wish I had gotten her name but I forgot to ask for it. @ Lisa S. for complaining about the girl with a "very tight and low cut t-shirt." Get a life lady! It's beauty supply, not a school or church. read more

Normally this place is great! Friendly staff and great customer service. Today however was just ridiculous. First the male employee (heavier set- kinda feminine vibe) pulled the door closed on me stating were at capacity due to covid. Ok- no need to be rude about it but were all overworked so whatever. Then when i was let in- he stood in front of the section i needed to see and when i said politely that i needed to get in that section he scoffed then proceeded to hackle with one of his coworkers behind me. I then asked him if he had clear hair glue- very rudely he told me no. When i went to pay the machine asked for my pin- i stated it was a credit card and he told me i dont know what to tell you just press the button. I told him never mind you're rude af and its not worth it! It wasn't like a big purchase or anything so i doubt he is affected. Ive been going to this Sally's for 10+ years. Ive never been treated like that. Usually everyone is super helpful. Everyone has a bad day. But seriously its not okay to be rude to your customers. read more

Extremely bad costumer service yesterday I go to pickup the nail filer I was a last person in line I was in line the one of the workers come to me she say sorry we close I was waiting 15 minutes there you can say before ,not to left the costumer stay 15 minutes in heat air out side very disappointed and then come to say sorry we close when I was in line ,, absolutely very bad costumer service absolutely very bad costumer service this mail to manager's of that store plz make attention on your costumer very bad costumer service read more

My first time coming to this Sally's & I loved it. I just moved in to the area & I was in need of hair dye. The two girls working were so sweet & helpful. I got my hair dye & my hair masque. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Northridge, California

This location has a very helpful & friendly staff! Manny was an awesome person and most definitely answered my question & suggested what's best for me. He managed to give me insights to the product I came in for & showed a sample what the product will do & took his time to listen to my concerns. He recommended what I must do for me to be able to achieve the color I wanted & I'm beyond thankful for his knowledge. A location a must go to if you're looking into buying products at Sally's! Manny is a wonderful, friendly & knowledgeable person of the supplies that's being sold at Sally's. My go to location from now on!!! Thank you Manny!!! read more

It sucks when you want to return an item with no receipts they cant accepted it. Unlike other places even if you lost the receipt they still give you the money in full. read more

Manny is FREAKING AWESOME!! I used to live by this store in Chatsworth. Well I moved to WEST HILLS, but i still come to this store becuz of the employees... Manny has helped me plenty of times, advice is always on TOP!! TY for your GREAT SERVICE! read more