I went in for a pickup order and left with more than expected because Nathan is so phenomenal. They recommended so many things I loved and made my experience feel true to the MAC experience where you can just play and step outside your comfort zone but find classic goodies. It's so rare when you go into a makeup store and genuinely receive great recommendations. read more

Do yourself a favor and stay away from the store at all cost. The girls who work here are anything but pleasant. I came in for a shade matching events they were advertising to the public, and the service I got was absolutely horrible. A girl named Tianna/Teanna was assisting me and she gave me nothing but attitude. She was literally so extremely rude! Not just her though, the woman with the short black hair working the counter was also giving attitude to another guest. I was honestly so shocked by this. They treated us as if we were bothering them. I will never be returning here again. read more

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My husband and I walked in to purchase some make up today at approximately 5pm. The lady at the register did not acknowledge us at all. No hello no can I help you. We asked her if they had a certain color and she responded whatever is there is what we have. She had an attitude and she clearly hated her job. read more

Nathan is an amazing makeup artist! He truly knows what he is doing and can pick out shades/color like a pro. I needed my makeup done for graduation photos and he knew exactly what to do/what would look best. I will definitely be asking for him the next time I get my makeup done! read more

Jay is exceptional at what he does!!!!!! He made me look absolutely beautiful for my professional headshots. He is a pro and unlike many cosmetologists as he isn't rushing around to find my perfect shade and knew what would compliment my skin and features. I have been to many MACs in the area and he is by far the best! read more

James at Mac is amazing! He swatches my foundation to perfection and has shown me I don't need to hide my red cheeks, just a little radiance foundation and the my redness brings out my natural beauty! And for the past 10 years I've been hiding this! I will always be a Mac addict but it so nice to know James helped me express my inner beauty. Thank you James p.s. Northridge Mac is #1 for me read more

We popped into the MAC store after a disappointing experience at Macys in the mall. Sandy was amazing. She was helpful, knowledgeable and fun to work with. She made my friend feel special while shopping for makeup and skincare. She explained why one product was better for her than another and showed her how to use. The ladies who work in this store are all awesome! read more

It was my first time ever visiting a MAC store, and I was very impressed with the service, particularly from Nathan! I am a novice when it comes to make-up, so I was looking for a lipstick color that would suit me. Nathan picked out the perfect color for me, and even explained why it works based on color theory. I was sold on the lip, but Nathan went above and beyond to give additional tips and suggestions, and even did a skincare & powder foundation routine on me as an everyday make-up look. I was totally sold, this was exactly what I was looking for and I hadn't even known how to articulate what I was looking for, yet it was like Nathan read my mind! I bought the lip products, the skincare products, and the powder. Nathan also threw in some free minis as part of their current promo, and suggested which would ones would go well with the products I just bought. For any products we tried but didn't purchase, Nathan also let me take home a small sample so that if I liked it, I could come back and get it next time. Great service! read more

Today, i had the most wonderful experience in a makeup store. I had so much bad experience in the past. Jay showed his expertise by trying what color, shade, texture is good with my skin. He treated everyone who comes to the store with a welcoming smile and politely answer questionsSSS. He is alone in the store but he took care of everyone with grace and a dash of his magic! I'll be back for sure. read more

Avoid getting your makeup done here at all costs! It took a little over two hours to finish makeup for two people who were scheduled at the same time. They seemed very unprofessional - we had to tell them every step of the way what makeup to add. They didn't do what was requested. The lady doing my makeup gave me the lipstick to put on myself. They stepped away a million times to either help other customers (not their fault) and to just keep getting different products for us. We weren't happy with the results at all. read more

Frida helped me and he was amazing. She was so patient and kind with me. She went above and beyond to make me feel comfortable and I was really grateful for that! Def ask for her next time you are here! read more

Great JAY is one of the best makeup artists at MAC Cosmetics. He guides me on using the right combination of MAC products for my skin, so I look great on TV news. It is my favorite MAC Cosmetics store, because I gain excellent help for professional makeup applications for HD TV. read more

Horrible customer service with no interest in helping customers or resolving their issues. We dealt with Tiana and Jay, although Tiana was much worse and suggested we go to the Topanga Store instead to resolve our issue even though that was not convenient for us. Maybe they're suggesting this because they know how superior the staff at Topanga is (big shout out for Sloan and her team there as they are all excellent). I left two separate messages for the Field Representative Roxy to compliment the excellent customer service at Topanga that we've received to date and to complain about Tiana and the staff at Northridge but she has not responded or returned our call. Poor service will make us switch from MAC to other brands because no brand of make up is so good that it is worth putting up with snarly, uninterested store assistants. read more

My friend and I went in for the 40% off Best Sellers sale today because I wanted to be color matched for the Studio Fix powder. A lady helped me at first and was nice and matched me. And somehow she was gone. I don't know if she was on a break or off her shift but she was gone. But another employee, Jay, was there and he was awesome! He was so nice, didn't mind that we stayed a long time and asked a lot of questions. He color matched my friend and I and disinfected lipsticks for me to try on. He even helped other customers between and apologized for that. He didn't need to as we were still browsing. He was nice, pleasant, friendly, smiling and didn't feel like we were bothering him. He made the experience so pleasant and made both my friend and I want to buy more because he was so knowledgeable. He even helped my friend apply on foundation and powder before we left. And contour too! If the store sees this, please let Jay know that we appreciate him for all his help! read more

Loveeeeee. This location is cute. For how busy and hectic the mall can get I'm always surprised to see how calm and collected the Mac store is. Items I'm obsessed with / always rebuying: Loose Glitter, all of them. Loose pigments, most of them. Always something new to try. Mixing mediums for pigments and glitters Eyeshadow: Club~ OG color love it so much. Lip glass- yummmmm Fix plus priming and setting spray. Soft and gentle perfect for an everyday glow. Their products are fantastic and the staff here is da bomb dot com! They recycle their products!!! I believe it's 6 products for one eyeshadow or lip stick or lip glass. read more

A pleasure to shop at the Northridge mall MAC. Jamison is always amazing in finding shades to compliment my skin tone and helping me to try new shade. Love it. read more

I don't usually shop at MAC, I've had some very unfriendly experiences and refuse to go into the store. There was a new mascara I really wanted to try so I decided to deal and go inside. I didn't get the name of the associate who helped me (I wish I did) she was so amazing! Very friendly, knowledgeable and so helpful. It was at 3:52 pm on Friday 5/27/22 ( I really hope that's helpful). I ended up buying more than expected, even signed up for the loyalty program. It was such a pleasant experience that I will be returning to this particular location in the future! Thank you so much to the young lady that helped me, I hope this review makes it to her. read more

Jay from Mac Cosmetics in the Northridge mall was AMAZING. Even though I came in late in the evening he really took the time to help me find a blush and foundation that I love and he gave me a tutorial about how to apply my eyeshadow and blush, something that I really needed. He was extremely knowledgeable about brushes and makeup application and gave honest reviews about different products to really help me find what works for me. PHENOMENAL customer service: warm, friendly, knowledgeable and approachable. read more

I stopped by today as Macy's told me they were out of a eye shadow pallet. The associate at Macy's {super nice and friendly} told me to go to the Mac store downstairs they would have it. The gentleman behind the counter was rude and disrespectful and I walked out. Macy's had the product for $30, the Mac store was $33 for the exact same product. I asked him why there was a difference in price his answer was "I am not Macy's, go there if you want it". I believe there is price gouging happening at the Mac store and he got caught. I have looked online at Ulta and another Mac store and the prices were the same as Macy's. Maybe this particular store is price gouging to put a little more in their pocket. Mac fans go to another store where they don't steal money from you to pad their own books to pay the rent and their employees. Another company screwing the customer! I will never set foot in the store again read more

I came in looking for a blue eyeshadow and they were sold out of the shade i wanted but they helped me find another one! :) the staff were very nice and the environment was welcoming. thank you!! read more

This was my 2nd time into the store....and I actually like it a lot better than the lil space they created inside of Macys. I like the way the store is set up, everything is nicely organized and easily accessible to test out and look at. Lots of different lipstick colors, a lot of brushes, and of course my FAVS the pigments. I usually wait until x- mass time to get my pigments though...because I like the lil gift sets that they offer during the holiday season. So CUTE!!! The staff is friendly...but...for a Sunday they need a few more people working in there because the mall is packed on Sunday's and people don't like to WAIT. All in all....The next time I want some MAC stuff I will go here. read more

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Very friendly and helpful when finding a gift for my wife! Thank you! I would have bought the wrong item if it wasn't for their advise!

They are more worried about selling items than having a happy customer. They aren't doing the full face makeup application yet, so I opted for an eye service. I had pictures of exactly what I wanted. I asked for smoky eye with under eyeliner. I received black eyelids with NO under eyeliner. I felt rushed. She kept fixing my eyebrows after I said I can just fix that myself at home because I definitely wanted enough time to finish the eye makeup. She claims she didn't have enough time to finish my eye makeup but some how she had enough time to apply the eyelashes. AGAIN, they are more worried about making sales than they are with a happy customer. If she finished my eye makeup and didn't have time to apply the lashes I would of still bought the lashes and just applied them myself at home. I wanted to buy eyeshadow but she said she could only use TWO COLORS. I was not told this when I made the appointment and it does not say that on the website! So now I am an unhappy customer and she didn't make sales that she could of if she took some care to give me the look I asked for. There was no one there for a makeup application so I don't understand how she didn't have time. Or how she does have time to apply lashes but not to finish my makeup. I love Mac and only use their products but save yourself the trouble and GO TO A DIFFERENT LOCATION. read more

Great selection of makeup but as for experience not so much. This two dollar the hour cake faced ass shade-throwing you know what, told my friend "ya we don't carry that it's something you find at cvs like its drug store, just drug store makeup it won't be here" she said with the rudest tone ever then walked off. Hispanic girl with the birthday cake face you'll know it when you see her if you get reminded of your birthday read more

I find buying make up to be so intimidating, but the sales associates at MAC make that fear go away. Britany helped me find a really good foundation and primer today, and showed me how to put it on. Same goes for lipstick too. Overall, Britany made my day, and the other sales associates treated me well too. I will definitely be coming back here. read more

I went to this MAC during the busy weekend at the mall. All cosmetic stuff were very helpful when I asked for help. Especially I would like to thank to Karen. She is a very talented artist, and did an amazing makeover on my eyebrows. She was very friendly and informative with their products as well. I had fun talking to her. I highly recommend this MAC. read more

Love Mac!!! Been using it for years. They have the best lip liners ever. I was a fan of their foundation it offers great coverage however it's more for night time special events just my personal preference. This store is great and I love that its a new addition to this mall. read more

Carly did an excellent job assisting me today. She was welcoming, courteous, attentive and very professional overall. She spent a lot of time making sure I had exactly what I had asked for which I appreciate so much. My first time in this store and I was impressed! read more

I love the customer service I've received from this free standing Mac store inside Northridge Mall. I recently had my makeup done by Denise. She blew me away. My eye makeup was the best I've ever had done by a MAC MUA. She listened to what I wanted and did exactly that. She didn't try to contour or strobe me. I appreciated that. Not everyone likes being strobed. I'm no prude either, I just don't like the way either of those feel. I went recently on Friday to exchange something, I forgot my receipt but the gal spoke with her manager and they exchanged it for something else. I ended up buying more makeup I don't need so it was a total win win for all. The only thing that is annoying is that they run out of stuff super fast so not everything is in stock or out for testing. They have to fix that. I'm a tester and buyer. read more

Carlie is the absolute best. She is a sweetheart and definitely knows what she is doing. Not only is her work remarkable but she was amazing for getting me out of a tough situation. I had no appointment but recently hurt my hand, I have a wedding to go to tonight. Even though it is a Saturday I went in with all fingers crossed that someone would be willing to have a couple minutes to at least help me put on some lashes. She went above and beyond. I left 2 hours later with a perfect face ready for the wedding. She gave me the look I was looking for, she took her time, and most of all you can tell this gal looooves her job. Her skills are superb and I definitely don't mind taking time out of getting ready for this wedding to drop this review about Carlie!!! read more

This is my favorite MAC location!!! The staff is always professional and ready to help me with all my makeup needs. The manager Is so professional, kind and knows his drag makeup. I've always been a huge fan of MAC and always will be!!! read more

The manager here with short hair kinda of pale brown or something super rude more chief than Indian but not in a good way at all I had to ask to check out for crying out loud while the girl who helped me initially disappeared on some mysterious phone call in the back for 20 minutes plus thankfully my time and energy was in an excellent place per usual that I didn't give her some tips but I'll be writing a letter to the DM for sure about her I'm going back for her name I'm a loyal MAC customer and she was distasteful read more

So I never ever write reviews, but I just had to after this wonderful experience. I had just gotten off work after a long Sunday morning and made a pit stop to MAC in Northridge because I had finished my Clinique makeup and wanted to retry MAC. I used to use MAC years ago, but it made my already oily skin even oiler! I recently had my makeup done by MAC twice this month for 2 weddings and I fell in love with MAC all over again! I was ready and excited to try it again. Right when I walked in, I was greeted by Jazzy who was so incredibly friendly! I told her about my past experiences with MAC and that I would like to retry it. She automatically said she'd match my color so I wiped off my existing makeup. I thought she was just going to do a part of my face, but she gave me an awesome makeover! She did primer, foundation, powder, bronzer, eyebrows, blush, lips, the whole works! She is amazing at what she does! She gave me awesome tips, she is funny, sweet and so helpful. I really enjoyed my MAC experience and I will be back for sure because I live right across the street and I know I am already addicted to MAC again! Thank you for everything, Jazzy! Now I feel all pretty and nowhere to go hahahaha. read more

I really enjoy this location. The staff is extremely welcoming and helpful. I brought a picture of an eye look I was trying to achieve and Brittany took her time and showed me how to replicate the look. I would not have figured it out without her help. She had a lot of tips and tricks for other ways to maximize my look. I was out of almost all of my MAC makeup and had to basically pick up everything from primer, lipsticks, foundation, powder, etc. the process was enjoyable and the suggestions followed with reasons why were awesome. I have been here a few other times and always a great experience. If you are there and Brittany is working have her do your eye look guarantee you will live it. read more

Came in just got my tax return nobody in the store even acknowledged me & wife worst customer experience ever never been treated like that

These people are freaking angels. They saved my life!!! I had made an appointment to Mac for my make up for a wedding I had that night and apparently my appointment was for Salinas not for this location and the assistant manager there really hooked me up. I know they were fully busy with prom season and they took the time to still take care of me. I love my make up and they were so accommodating with me and my baby. I can't thank them enough. Needless to say I'll be coming back! read more

If you are looking to get in and out in 5 mins, don't even bother going to this location. The girls here will take their time to make sure that all your needs had been met and all your questions had been answered. They would offer you make overs even if you are looking for a lipstick, they make sure you are getting what you need. They also don't push u to buy something you don't want. They would give their honest opinion about the make up you are interested in and offer alternative. read more

I'm so happy they put a free standing MAC store in the Northridge mall!! It's new and clean. The counters at stores like Macy's are ehh so I'm glad they have a store now. Employees are friendly and knowledgable on the products. Brittany helped me out she's great! I will definitely be returning to this MAC location. read more

I went to get my make up done for some pictures and made an appointment over the phone. I arrived for my appointment and a lady named Amanda (or Landon) did my make up. She took her time and really did a great job. She matched my skin tone perfectly and surpassed my expectations. I don't wear make up often so she helped me pick out a product that would be good for me. I ended up buying some lipstick and got a mascara free with my make up session. It was a great value and I was able to take beautiful pictures. I am so glad they put a Mac store in the Northridge mall. I even got a discount by joining their Mac club. I had a 5 star experience so 5 stars. read more

I was is the MAC Northridge mall store for the first time ever on July 18, 2019 only because I had an exchange student with me doing some last minute shopping before departing for her trip home back to China the following morning. She was excited to see a MAC store. So perhaps it is a 'thing' in China in some circles. To me it just seemed like a normal make-up store. Not quite Sephora. Then again, not really Walmart either. But again, I'm not into makeup. The puffy cotton decorations painted pink to resemble, I presume, cotton candy were interesting. Other than that, the store felt not particularly special abd a bit on the smaller side. Maybe that is a plus though. We left the store right before closing time with my young visitor having purchased the perfect shade of lipstick (after 20 minutes of deliberating). We then drove to Target to look at more makeup since Target is open until 10, not 9 pm like MAC. At some point in Target the student realized she did not have her phone on her and didn't rember where it was. She checked her purse. Then she checked my car. No. And she has no GPS tracker on her cell phone. She was in tears. I then remembered her looking at different shades of pink and red lipstick lines drawn on the arm on her phone at MAC store and trying to find the exact lipstick color to match. I asked for her MAC receipt and called the store number wondering if there was any chance whatsoever that someone in the store would pick up the phone at 9:20 pm. To my surprise they did. It was the salesperson/cashier/manager(?) we had interacted with earlier. Her name is Karla or Carly or similar. But in any case, there is a K sound in the front. She said that there indeed was a phone. I then asked if we could pick up the phone in 5 minutes. 5-10 minutes later we were outside the mall and the lady came out with the phone! Needless to say, the day (and perhaps the entire US trip) was salvaged. I am not a makeup person, but if I do need to buy any in the future, i will go to MAC only because the salesperson/manager made such a great impression on me and was extremely helpful. I also heard their makeup is manufactured in the US, Canada, and Italy and that is a big plus for me. I do hope, though, that they stop animal testing, though I haven't looked into that in detail. Until yesterday, call me clueless, but I had no idea that MAC existed! I'm more of a Cover Girl, Revlon, and Rimmel gal and am OK with just going to a CVS or some other pharmacy. Perhaps this just changed my mind. read more