This is my number one location to go to and has been for years! The parking is always easy and can grab lunch or dinner due to Corner bakery on the same lot. Back to the store! I love that every time I come they always have the color and supporting products I need. Especially at the last minute! This staff and location owes me NOTHING!! Customer service stays TOP TIER!! read more

If I can give 0 stars I would. I went to return my product that I purchased. I provided my phone number and since I did not know it by heart, I looked at my phone. The front desk worker proceeded to ask for my ID to match the name on the account. I had no proof of Id on me since I've been going to cosmoprof for years not once has anyone asked for Id. My students come to the store and use my account to purchase products for me and yet again no proof of identification. Very rude disrespectful behavior. The other worker just starts staring at me as I'm walking out the store. Told them I'd be going to another location since they think their customers are not who they say they really are. No wonder the store was so dead compared to the others. read more

This review is long overdue. There is no Cosmo Prof that compares to this one. It is a smaller CosmoProf, but they tend to still have everything stocked up. Truly, what makes this one different is the employees. They are all amazing here. I have never had one issue with them. They always go above and beyond and they're extremely knowledgeable. I seriously want to shout each and every one of them out because they have all been extremely outstanding and you can tell that their store manager is running an amazing store. They are also always trying to make a personal . They seem to always have a good flow going on in there. I never have to wait and they're always ready to help . The other stores in the area tend to be rude and unhelpful, but not this location. I love this store and I highly recommend if you're a licensed cosmetologist to just come to this one ! read more

Jacquie is my go to at Cosmoprof in Encino!! Great place for hair color. The staff is super helpful and knowledgeable!! Luckily my best friend is going to do my nails and hair for me so we bought all the products here because she's an aesthetician. A+ read more

Cosmoprof - Products galore - Cosmetics & Beauty Supply Near Me - Encino, California

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Let's start with the staff. I am always in this store. It's my candy store heheh. Lisa she has been such an amazing patient person with me. She always check if I need help finding anything. Even when I had issue with my card she helped me fixing it. She never made me feel like I am taking to much of her time on the contrary she step up to it and help and she gets out of her way to help you out. Not only Lisa. All the staff there is great. The store is very clean and neat. Capacity limit in store and mask is required . Thumps up to this location best costumer service and never out of the products. For a smaller store. read more

This is my GO-TO Cosmoprof location! It helped that I lived walking distance, and would frequent the shop for pro beauty necessities. I always got greeted warmly by the staff, and they're always around to help. This is a smaller store, but manages to keep many brands in stock. If you have a cosmetology license, this is the place to be! read more

Cosmoprof - Products Galore! - Cosmetics & Beauty Supply Near Me - Encino, California

First time Yelp Pro- hair store , , usually I buy whatever I want I leave , All CosmoProf store has available big parking for customers . I went with my friend , ( Lisa ) one of the employees directly say hello and offer her help if we need it , of course she's wearing her mask , so few minutes later I asked for some products I was looking for , Without hesitation, she assisted us and took us directly to the Products and provided information on how to use, at the register after we pay she told us about virtual online event they will host soon . The store was very neat and clean Lisa provide us professional help and information. read more

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This review is for Nyree who was super friendly and knowledgeable and patient in helping today with my shopping needs. I appreciate that she was there today made my experience so much nicer. Thank you Nyree read more

great location to shop at but hit and miss on product availability. I find supply to be limited quantities or I have to call to ensure availability of products in specifically going in for as one is out 50% of the time. read more

Woodland Hills cosmoprof is just the best..helpful !! Jess was amazing.went out of her way to help me locate something.so happy with what she did for me! Jess in Woodland Hills should be promoted!!!!! read more

Keeping this short and sweet, like my visits here for the past year. They DID do an overhaul in staff and these ladies have always been courteous and helpful. It is now a pleasure to shop here again. read more

The sales person was wonderful. Very helpful, informative, and kind. She went out of her way to find a specific blow dryer for my grandmother. The store even provided a mask to a guest that entered without one. thank u read more

Love the ladies here! All the products always stocked. The girls are always so helpful and remember me when I come in. Favorite location

I have been working in the entertainment industry for over 16 years - my previous assistant who was an absolute delight applied for a job here part time so that she could continue to study too. I would like to call the man who called her just now about the position 'a gentleman' but listening to the conversation I was absolutely disgusted. He spoke to her as if she was a piece of dirt on his shoe and then hung up on her mid-sentence. I would advise to whoever manages this place that they reprimand this particular staff member....I would like to give his name but he didn't even have the decency to introduce his RUDE self. read more

All the staff are rude and and I totally hate this place!!! I am totally kidding,reviews on this place are crazy! This place is always on top of there game and all of the girls are friendly! I've been there myself and have seen many unhappy rude and demanding customer,I am surprised of how the staff are able to maintain professional! read more

This place is the iiiish! when u need a place that has lots of hair and beauty products for a great price...... I damn near lived here when I was in cosmetology school..... they hooked a sista' up when money got tight and perms still needed to be done.... They always had a deal of some sort going on, so you always felt like you walked out with more than you bought. Staff was cooler than a polar bear's toenails.... very helpful and knowledgeable about the products they sell.... so yeah............ go get a piece of the 'prof and do your wallet a favor! read more

Just back from this store. Worst impression ever. I asked if I can shop without a special card, they said "no, but you can do with a student card". I have a student card, but I left it at home. So I just wanted to check if they had a shampoo I needed, but they didn't let me to have a look even and ask me out. Is it normal nowadays?? Not to let a potention customer to look around even as if they ask to show documents everybody at the entrance. Rediculous. Will never come back again and will find out if the actions of their sales associates were legal at all or not. read more

They often make mistakes ringing me up and serve attitude wen u bring it to their attention. Once i took a spray product back that had clogged up and was unfixable and they were livid and refused to replace it. I went to the burbank location and they replaced without hesitation! I only go there wen its the only option. read more

This is the most helpful Cosmoprof I've been too! They always order the products we need and they're always super friendly and helpful. If they don't have it they'll order it for you! They're parking lot is easy to park in and they have shopping carts to put your products in! I approve! read more

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Okay so I had a bad experience, don't we all from time to time! This location has stepped it up and even know I live closer to another location I make the drive! The staff or should I say current staff goes above and beyond by asking if anything is needed or couldn't be found as well as walking you to your car and asking about your Instagram feed!!! It makes spending $500+ a pleasure instead of a nightmare! Thank you for taking the client reviews into consideration and raising the bar! read more

Have been coming to this store for years and have always had great customer service! I've read some of the comments and wonder if we're talking about the same store and staff. Elvia, the manager is being bashed, but I've never had any problems with her. She's always attentive and helpful. Her staff is always asking if I need help and courteous. I've been in the store when people are asking her or the staff questions on how to use chemical products and yes they say they are can't give advice, because they can't be legally responsible if something goes wrong. I've also been in the store when there have been customers asking questions and its so damn obvious that they are not licensed! As a professionally licensed cosmetologist Cosmoprof need to ask for ID because it's not fair to me and other licensed cosmetologist. read more

I have been going to this Cosmoprof for some years now, basically it is very close to my office. I would not say that the staff is over friendly nor do they seem very knowledgeable of their products. If any, my real complaint is that they are always out of stock of shampoos, hair gels and nail polishes and other items I go in for. There are always boxes in the isles and you constantly have to move around them. This cannot be because I am there on delivery day, I go all different times during the week and weekends. I one time went to the store in Northridge, that sales girl was very knowledgeable, friendly, professionally dressed, with a clean look. I don't have anything against people whom color their hair green or purple, but it should still look clean and tidy. When I mentioned to the associate in the Northridge store the differences in the two locations, she seemed quite surprised. Lastly, I keep wanting a new keychain id for my account, and the people at the Encino store say they cannot do anything to help me and I would need to call their corporate office to get a new id tag, seems strange, as this is the store I got the original key tag from 8 years ago, and they gave it to me right there in the store... Oh well, the prices of the products there are pretty darn good, that is why I keep going, and I do like the fact that not just anyone can go buy from there, we need to have a license. Thanks, JG read more

I will never ever go back to this place !!!! Rude and very unhelpful ! The girls that work there are unprofessional and have a horrible attitude ! Nobody deserves to be treated in this manner DO NOT WASTE YOUR TIME GOING THERE!!!! read more

I love this cosmoprof! Honestly, they are the best cosmoprof location. The store manager, Elvia, is a sweetheart! She always has a smile and is extremely helpful... Same as with the rest of the staff! I've been to numerous cosmoprof stores and even though this one isn't the closest to my house I'd rather drive the extra 10 min... Totally worth it! read more

Cosmoprof - Location info and phone number :) - Cosmetics & Beauty Supply Near Me - Encino, California

I will never ever go back to this place !!!! Rude and very unhelpful ! The girls that work there are unprofessional and have a horrible attitude ! Nobody deserves to be treated in this manner DO NOT WASTE YOUR TIME GOING THERE!!!! read more

Jennifer and the rest of the girls are knowledgeable and helpful. I've been in this business for 20+ years, but this staff still manages to introduce me to tools and products that I had no idea existed. They always seem so genuinely happy to see me when I walk in.....even when they're in the midst of dealing with problem customers. I've seen some of the rude little pigs they've had to deal with. I don't know how they do it. I'd love to steal these girls away for my salon read more

This store always has what I need! I work for a beauty company that shops out for our clients needs and we have to come to Cosmoprof 2-3 times a week...Elvia and her staff are quick to help me find the items I need or point me in the right direction for my clients needs! Friendly, helpful and knowledgeable...Thank you Cosmoprof!! read more

Great prices, but the shelves were thinly stocked for several products. One aisle was just stocked with boxes.

I had a little emergency this morning I was booked for a last minute photo shoot and needed lots of hair products & blowdryers curling Irons I was freaking out about the whole thing I walked into Cosmo Prof Elvia was attending other customers she help me with my big order while she produce a miracle Elvia your so amazing and professional thank you thank you for saving me read more

I LOVE this Cosmoprof the best. All the girls there are super sweet, super helpful! A big shout out to Elvia and Jessica for always being so amazing!!!! If your a professional and need a nice store to shop at please check out this Cosmoprof read more

This review is long overdue!! I am at cosmoprof at least twice a month. Been coming here for years and I love these girls!! They are so sweet and so helpful! They always know about new products and guide me when I don't know how to use something. They are not pushy, recommend great products and I genuinely love seeing them. A couple of times they were out of a specific devacurl product i needed and they ordered it for me, told me when it would be there and it was. They are not lazy to call other locations or check the back or ask another associate to help answer questions or find products around the store!! and the woodland hills location is great too! I'm super upset to hear that people are talking badly about the customer service, I can honestly say I have never had a problem.!!! read more

The girls in here are extremely helpful. The orders I place are always ready by the time I'm there for pick up and always correct. And even if I happened to have a question about color. They always have the best suggestions. . Definitely the only CosmoProf I go to. read more

If I could give this place a negative star I would! The customer service is ALWAYS horrible and on top of that they always close earlier than listed. As a "professional store" their staff should be educated, friendly and stay open until closing time. I arrived 5 mins before closing time and the store was already closed and no one in site. I get 5 minutes is cutting it close and people want to go home but that doesn't mean clientele stops! The staff is always rude and no one ever greets or even talks to you until you're at the register. Even that is like pulling teeth! When a real stylist is in need of products last minute I don't think it's too much to ask to have A PROFESSIONAL STORE stay open until stated time. read more

The WORST WORST WORST cosmoprof I've ever been to. The manager was so RUDE and DISRESPECTFUL. I will NEVER come here again. I ask her for advice on products, and she said "she's not allowed to give out any information" her name was ELVIA. Why they let such an abrasive rude woman become manager, I will never know. The fault is all mine for asking someone for hair advice who had the most HIDEOUS brassy orange hair with BLACK roots. No wonder the place was empty. WORST customer service EVER!!! read more

This is the most organized and fully stocked cosmo i have ever been too. The staff are well educated on all the products! All the girls who work there are so helpful and have the best customer service. I love this cosmo!!! read more

I LOVE cosmoprof! This place is an awesome supplier for the beauty industry which I am proud to be a part of. It's not open to the public. The staff is very heplful, and the store is well stocked. They are always getting shipments, so the store has some boxes in the aisles, and it makes it hard to walk through, especially when it gets busy, but I'm still able to find what I am looking for. I'll always be shopping here regardless. read more

Elvia and her staff are the coolest! They care about their customers, and they create a welcoming cosmoprof home

Love the staff! They are all really helpful. Products are took notch and pretty easy convenient location!

I was kind of scared to come into this store because of the review that said 'the manager was rude and disrespectful ' but I did and Elvia(manage) helped me find the products I needed, even helped me with my account by calling customer service. read more

Don't come to this store the manager and employees have bad customer service and are very disrespectful and rude they sale cheap tools broken used clippers worst store ever read more