This store has many (good) items locked away and so you do need to find an employee to help you out. However, that was not the case for me this time around as I had already placed my order online and needed to pick it up. I noticed only one cashier was on the floor and was doing her best to multitask with incoming customers. Large parking lot but can easily get full since mcdonalds and starbucks in same plaza, but I arrived early morning and I was able to see plenty of parking available. read more

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It's incredibly challenging to find an employee. Most of the good items are locked away, leading to long lines and confusion among the employees. They clearly need more training. This location is terrible because it takes an eternity to get anything, and the stock is also very low . read more

Slow...always a long wait at the pharmacy pick up 20 minutes to pick up a pre ordered script. read more

This is the best location! People here is so friendly and welcoming. They always help me out if I have questions. Employees are so helpful and friendly read more

Staff is super friendly Although the parking can be kind of rough as it is a busy plaza The store is usually fully stocked . It's always clean & organized . One of my favorite locations . read more

The worst experience ever , my 5 year had a very bad sore throat and his doc told me to go straight there to pick medication ! One of the medicines wasn't available and the other one they made us wait half an hour to pick up even though it was labeled urgent read more

I wish I could give this store a minus rating ! The CVS staffers on duty today, including acting manager Jody, flat out refused to honor one of their own mailer coupons for 40 % off one item , which would have amounted to about $ 7 . The reason : they stated that I had used it already. Impossible since it must be surrendered in the self checkout bin or handed to a cashier. When they refused the first time, they stated that if they overrided the system, they would get written up . Also impossible since I have had stores in Studio City AND Sherman Oaks override in similar cases. The staff then gave me a 1-800 number to call, where I was placed on hold for 1 hour and 25 minutes ( see picture). After such time I was able to get resolution and a credit a little over the amount the coupon would have given me. Meanwhile , I had already left the store , leaving my items on the counter in frustration. Obviously I recommend NOT patronizing this store due to their poor customer service. The store staff should have been proactive and called CVS' customer service number for me. They also should not have me or any other customer waiting in the store over an hour for a mere $ 7. The only redeeming quality of this store was their Lotto machine was working , but I was so upset I didnt use it ! I'm leaving my name and # because I want this store manager to see how much time I took on this attempted transaction! She wont call me back for sure - Ron 818-400-3693 read more

CVS Pharmacy - Almost 90 minutes on hold bcuz of store personnel paranoia - outstanding! - Drugstores Near Me - Granada Hills, California

I don't like giving negative reviews, especially because it doesn't matter anyways for large chains, but I just wanted this as a psa to the manager. The staff members are not great at customer service. It's like i have to pull pins and needles to get an $5 beauty item unlocked and checked out. I went around the whole store looking for one employee to unlock an item, and they were busy stocking shelves, so they told me they would meet me in the aisle I needed help in after they were done completing their task. I waited around for 10 minutes before searching for another employee, only to be met with the greatest sigh in the world, followed by a snarky remark because I didn't state the item I needed help with, and they didn't have the key on-hand. I do apologize if my need for your assistance was a great inconvenience. read more

Do you recommend this business? Absolutely not. First off: no karts and no hand baskets aren't available. They don't own either one and I came in there for cases of water. I was offered a carry out but I chose to look for something small I could carry myself. I looked through the body wash section but I noticed several bottles seemed to be lighter than others and I suppose they spilled at one point but why not disregard them and remove them from the shelf. I want to tell you about the customer experiences dealing with the employees. They all are so sweet and full of personality. I can tell they all got along with one another. They spoke to me in the correct way and I felt they were all genuine people. I don't believe I will ever go back to this location. The parking lot is very easy and there are wide spots. I don't recommend it for the elderly if they need to hold onto a kart to shop. I also don't recommend it if you need something heavy like cases of water. Only come here for something you can easily put in your pockets. read more

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Please be advised.... Avoid this pharmacy at all cost. I have never experienced such poor service. (With an "I don't care attitude".....from the pharmacist. This is not the first time that I have gone to this pharmacy to pick up a prescription, and been told that they do not have it. Then they will offer a partial refill. Today I went to pickup a prescription for Omeprazole that I was told would be available "yesterday" only to be told today, that we don't have it, it's on back order...you must be kidding me...Omeprazole? C'mon This is the second or third time I've had trouble with this pharmacy. CVS needs to take note, and correct the problem. You may ask, why does he continue to go back to this pharmacy??? I am forced to use CVS by LAUSD, I have no choice read more

Xavier is the best associate ever! When we walked in he was greeting us and other customers with a warm welcome, asked us if we needed anything and also was attending to the front cash wrap. Wow! What a one man show! Thank you so much for the great customer service! read more

Usually, I have no problem with this pharmacy. I walk in and immediately I am greeted by a friendly "hello" . Something like this has never happened before. My little brother and I were looking at bouncy balls and him, being a kid, picks up the ball and starts bouncing it. Then this rude employee comes out of nowhere and, very aggressively says, "Stop playing with the balls in the store." And, I understand why she didn't want my brother to do that, but she could've handled it better. My little brothers asks her why and she goes, "because we don't want you to make a mess." How are we gonna make a mess with bouncy balls?! My brother was a kid, she should've understood that and handled it less aggressivel. We later found out she was the supervisor, which was very unfortunate. Her name was Jody I believe. read more

I went to this location to buy a few vitamins and some other items, and I needed to use the restroom. I asked an employee where they were and a very rude elderly lady with glasses and white hair said "we don't have public restroom, McDonald or Starbucks" I then said "you don't have any for customers either? I'm going to shop here" and very rudely replied "understood! McDonald or Starbucks". First, what cvs doesn't have restrooms for their customers? I shop at cvs quite frequently and I've never seen one that doesn't Secondly, if that was the case she should let customers know nicely. "Sorry about that unfortunately we don't have public restrooms..." is a way more polite way to say it. Guess I'll be going to Walgreens or rite aid. read more

This is the worst CVS pharmacy I've been to to be utterly honest. Please train your staff to provide accurate information and give customer excellent service in the future. Seriously. I had a couples of terrible incidents here, let me tell you: Incident 1: I came over the pharmacy once at 6:02 pm and they closed at 6 pm. They would not help me out. WOW. Incident 2: I came here to get a covid booster shot, the sign at the front door said they welcome walk ins. I went up to the counter and they said I have to make an appointment. Contradicting much? Incident 3: I called CVS Pharmacy to check on the status of my medication on Saturday February 19, 2022 at 9:47 AM. They informed me that the medication will not be available to be picked up until February 23, 2022. I could not make it on the 23rd to pick up my medication, so I went on the 24th to pick it up. CVS Pharmacy would not allowed me to pick up my medication because my medication has a timed window to pick up this particular medication. They told me I have to go through my doctor again. Given the situation, CVS should have my medication ready before the last day to pick it up - not on the last day and give me that one day to pick it up. It was extremely careless of this CVS pharmacy as it could have resulted a suspension of this particular mediation for several weeks and I would be without the medication. Overall: I am very reluctant to come back to this CVS again. read more

The pharmacist are nice and polite when I picked up medication. The only thing is that when it's cold and flu season most Tylenol and other meds get sold out just like other stores but I like picking up my families medications here because the service has been good overall and I have no complaints plus they're open until 8pm the pharmacy read more

Buenísima y super atentos ,lo recomiendo de hecho van a encontrar de todo además los precios

The staff here is very knowledgeable and friendly. It's nice to know the are there and I can generally find what I'm looking for.

CVS always right around the corner. CVS Pharmacy always on top of prescrbtion needs or issuies. It is like walking into a family owned business where everyone has as smile. Questions regarding medical needs are always welcomed. Service given is friendly, fast and always compassionate regarding prescribtions needs. The retail store is a always ready to help with choices. read more

I wanted to give a huge thank you to Josie who was working 7/9/24 at around 2:30. I am very particular about scents and asked her if they had a specific deodorant in stock. Rather than telling me they don't (they were fixing the deodorant aisle at the time), she went to the back and showed me a ton of options. She did not have to do all that at all, but she did. Even when they did not have the one I wanted, she did not have any sort of attitude with me and kindly walked back to check out with me. Thank you Josie! read more

A brand location that opened 5 months ago. Everything still looks new and the carpet still has that new carpet smell. The store has a great layout and everything is well organized and clean. The employees are very helpful here. I was asked if I needed assistance even though I found what I was looking for. I usually dont get that type of service when I visit a CVS location. read more

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No carts available , how to carry big bags like diapers & wipes. Very expensive compare to other CVS in the area

Neat and organized store, meeting CVS store standards,. What makes this one exceptional, are both daytime and evening managers. They work hard to help customers, when employees don't have the capacity to solve any problems. I go to this store during evening times often. When I see Harlow, the evening manager, I know that my shopping will be stress free and fast. He looks for items, helps with photo printing challenges, gives helpful advises and directions. Simply, he is a pleasant and knowledgeable employee with great patience and composure. read more

Me and some friends were going there honestly we were being a little loud but we made sure not to make a mess and put things back and this manager or someone was accusing my friend of stealing we were gonna buy something and my friend clearly had stuff in her hands to buy but the lady was saying my friend had a "red box" but my friend never grabbed a red box she only had a funko pop and concealer i told her she could gladly check the cameras and they just told us to buy the stuff and go read more

Me and my friends went into this store and were laughing and looking around. All of a sudden the manager stopped me and accused me of stealing a red box. I had not even touched a red box so I was very confused. She then forced me to show her all of the stuff I had previously picked up and put back. She was very rude and I told her to go check the cameras. She saw that I didn't steal anything and rudely told me to get out and pay for the item I currently had in my hand. I left feeling hurt and confused. read more

I called and requested for my refill days ago and I got a message it was ready for pick up. I show up just for them to tell me they don't have it at all. What a total waste of my time and I needed the medication that day. Absolutely do not come here!!!! read more

I went in today and this lady named Ana gave me so much attitude as I was purchasing my items idk if she was having a bad day but she should learn to be respectful instead of being an bitch!!!!!!!! read more

Bathrooms aren't open to the public. Makes sense. Sounds like they're too lazy to clean it. Also, they skip greeting you when you walk I read more

So I often come by this area a lot and finally they just open the CVS store over the weekend. I am very excited. As I walked in I was greet right a way. Everything was so organized and neatly displayed. I was looking for double sided tape and a young lady there helped me. I forgot to ask for her name, but she was sweet and very helpful. Tapes was in aisle 10. It was cheaper than the overpriced Rites Aids. The gentleman "Pierre" in front helped me and was very kind. I even applied for a CVS cards for greater discount in the near future The store was very quiet the music was not play loud that's good. It has laminated wood floor around and carpet in the middle. They have snacks, food, cans good and also alcohols. For sure I will be coming here if I'm in the area again. Keep up the great works CVS team! read more

CVS Pharmacy - Came here to buy some double sided tape. Found it and it was cheaper than Ride Aids. Love it! - Drugstores Near Me - Granada Hills, California

I've always had great luck with CVS when I've shopped at their locations. They have what I need in stock, and the prices are reasonable. This location is clean, well staffed with friendly employees, and even though the store was very busy the day of my visit (last day before Valentine's Day) they kept the lines moving in a fast and friendly manner. Also, this store is much larger than it appears from the outside. Across the parking lot, sits one of my favorite old watering holes, the Sugar Suite, which I hope will be reopening soon. We could all use a good drink. read more

Check the discount special when they ring you up. You probably won't get it. Prices don't ring up as marked costing much more. A huge, embarrassing dog and pony show eschews. read more

Vivian is a wonderful pharmacist and she leads a great team. This is my favorite CVS in the area. Customer service is consistently good.

Since the previous manager left this pharmacy things had gone BAD!! The customer service of the store is good but the manager of the pharmacy is the biggest LIER, disrespectful, dishonest I had ever had the misfortune to come across. He continues to LIE about not getting my medication, we don't get enough, we can get it any where, you have to call all the pharmacist in The Valley. He is so corrupt that I was in line not long ago he didn't see me, he gave a customer the same medication I need I asked him why is this other person getting the medication and he said I have to make choices and the potions from the ER are first , them I fallow this potion I asked did you went to the ER she NO, my regular Dr. other the medication. I have been Patiño and with time have talk to several people that go to CVS and all of them said the same thing ; the new manager is a LIER, has problems with some people from other countries. I had 5 back surgeries, it is not my fault that the last two make the problem worse, I go to physical therapy, walk, exercise at home and counseling because it is hard to know that my back will never get better, and in top of all have deal with a pharmacist that believe that he knows more than a surgeon. Even some of the people that work with this manager have been honest enough to let me know that he is not to be trusted at all and more and more complains keep are receive because of him but nothing is been done to correct the situation. read more

I wont this place any stars, this pharmacy refuse to release my pay medication here in Granada hill, f this past week one of the pharmacy REFUSE to release my pain medication because i am taking them by Dr order due to a mayor spine surgery . And they said i don't feel confortable hiving you thos medication. my advice do not do business with this particular place , they are not Dr's, neither they are the ones screaming in paying, medicine is suppose to help not to be treated like a Criminals, hopefully this people will have as much pain as i have it know and learn to have compassion. I will never recommend any CVS pharmacy. read more

I like going to this CVS location. The staff is very nice and accommodating. They have a good selection they are never out of stuff. The one time I went there to go return some stuff I bought, Anastasia was very nice and accommodating to me returning my items. Thank you Anastasia you make my stops to CVS pleasant and enjoyable. read more

There are 4 CVS pharmacies that are closer but this one has the best service, techs, and pharmacists. It is worth the extra drive. They have ordered medicine same day when needed, while other stores seem to only be able to order 1-2 times a week. read more

No one here knows what they are doing. The kid that works there told me he can't exchange something without a receipt. That's strange because for 10 years, I have returned/exchanged things at CVS using my credit card I purchased it with. They also have NO BATHROOM. A drugstore where you get to sit and wait for a prescription to be filled - oh... but you can't use the restroom while you wait. Ridiculous. read more

I'm supposing they don't care about reviews here, but I'd love to enforce something for anyone actually looking for a good pharmacy who is checking- I have never, never in my life, written a negative review on yelp or otherwise for any place, person, thing- anything. I once sat in a restaurant for three hours with no service, and dismissive wait staff and still tipped after I finally got my (incorrect) order. But I have never had a negative experience quite like today. First off, I hate to call out someone by name but unfortunately I remember it- savannah did not have the basic decency to answer or obtain answers for questions about drugs I was purchasing. She repeatedly ignored important questions or stood there awkwardly having some sort of stare off with me when I asked. She would then respond with the answer "I don't know" and the occasional eye roll. After a while of her clearly not wanting to ask the pharmacist anything besides one question (I really wasn't asking much!!), she told me to buy the medicine anyways, saying I could return it if I didn't want it. I was asking about drug interactions. Something pretty damn important We stood there awkwardly for a while and finally I relented and just bought it. After all if I could check and just return it it would be fine right? But she refused to give me a physical receipt when I asked and when I tried to return it, she told me I couldn't. The medication was 60 dollars. Eventually they sent me to the front saying they should be able to do it there. He said he couldn't but his store manager could. The store manager said he could only offer me store credit! I would have to go get the receipt from the CVS registered email, which is my mothers. Even though they had just watched me buy it and even told me to do so. My phone was at 1 percent. That meant I would have to drive home to get a charger to call my mom to get a forward of an email to go back to return a 60 dollar item. Which is what I'm going to have to do now. Short version- I find all of this to be incredibly rude, but more importantly dangerous. Refusing to answer questions about drugs can cause people severe reactions. Pretty sure it's not legal too. I also find the dismissive nature, and the very snarky tone of the store manager, when I mentioned what she did regarding the "just buy it and if you don't want it return it", to be so belittling. I can't really explain bad attitude and complete lack of customer service, but boy oh boy, I really experienced it today. I have never ever gotten mad at customer service people! I used to work customer service and I know how rough it can be! But today, I was mad. But when it comes to medicine I can't believe someone could even be like that. I'm also sorry if I was abrasive to the young man who was working at the front. I want to clarify for anyone reading this I didn't yell at him or anything but I know how easy it is to see irritation on people sometimes and I want you to know you did nothing wrong. I get you were just trying to do your job and following company policies regarding returns and I appreciate you grabbing your manager. I was just pretty fed up from dealing with the girl at the pharmacy. I forgot to add that I waited for 2 hours when they had said it would take ten minutes. But honestly, that I didn't even mind. I fault that at both myself for not checking in more, and Savannah for, when I asked, raising an eyebrow and saying "Brian?" Instead of actually checking (Even though I think my order was done at that point. But I can't be totally sure since she didn't check) But yeah. I can't entirely explain, but aside from the most horrible part regarding the medication, the worst bit for me was the dehumanizing attitude. It nearly brought out the worst in me, and even the person with me who is normally the first to cut people slack said "Write them a scaaaaathing yelp review. Like god that was horrible." I've mostly calmed down, I just hope they aren't so flippant with people who have more delicate drugs they need. read more

Be careful with Gloria if your using two different numbers as my husband and I have our own accounts which means we receive our own coupons under our separate phone numbers. Well if Gloria is present she'll tell you only one phone number is allowed per her store manager Anthony. Cvs is a great store due to its sale items and coupon however, Gloria don't get why brick and mortar stores are closing...I wish they would hire people that will keep them afloat. read more

I love this CVS store and especially the pharmacy section. I've had a lot of medical issues lately and the pharmacist and tech are fast, efficient and kind. They go out of their way to make sure you get taken care of as quickly as possible. I hand in my Rx and I usually have my meds in less that 10 mins. I've only seen two of these ladies work together, and knowing how busy they are, just goes to show the teamwork they have. I live right down the street which makes it an extra bonus. Thank you ladies! read more

Wow was my first impression as i walked in. Yes it is a new place but it is well organized, nicely designed with friendly people. The Pharmacist was very helpful and with a beautiful smile the entire time. The Cashier was very friendly and polite. The prices are reasonable. P.S. To those of you Yelpers that are very critical on your reviews, you have to realize it is a new place and give them some room for new opening mistakes, no matter how much they are trained. After they have been opened for 2 or 3 months then you can be as critical as you like. Good Luck & BEST Wishes read more