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    CVS Pharmacy

    2.8 (51 reviews)
    Open 7:00 am - 11:00 pm
    Updated 3 weeks ago

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    Almost 90 minutes on hold bcuz of store personnel paranoia - outstanding!
    Ron W.

    I wish I could give this store a minus rating ! The CVS staffers on duty today, including acting manager Jody, flat out refused to honor one of their own mailer coupons for 40 % off one item , which would have amounted to about $ 7 . The reason : they stated that I had used it already. Impossible since it must be surrendered in the self checkout bin or handed to a cashier. When they refused the first time, they stated that if they overrided the system, they would get written up . Also impossible since I have had stores in Studio City AND Sherman Oaks override in similar cases. The staff then gave me a 1-800 number to call, where I was placed on hold for 1 hour and 25 minutes ( see picture). After such time I was able to get resolution and a credit a little over the amount the coupon would have given me. Meanwhile , I had already left the store , leaving my items on the counter in frustration. Obviously I recommend NOT patronizing this store due to their poor customer service. The store staff should have been proactive and called CVS' customer service number for me. They also should not have me or any other customer waiting in the store over an hour for a mere $ 7. The only redeeming quality of this store was their Lotto machine was working , but I was so upset I didnt use it ! I'm leaving my name and # because I want this store manager to see how much time I took on this attempted transaction! She wont call me back for sure - Ron 818-400-3693

    02/08/2023 3:15pm
    Ricardo M.

    Do you recommend this business? Absolutely not. First off: no karts and no hand baskets aren't available. They don't own either one and I came in there for cases of water. I was offered a carry out but I chose to look for something small I could carry myself. I looked through the body wash section but I noticed several bottles seemed to be lighter than others and I suppose they spilled at one point but why not disregard them and remove them from the shelf. I want to tell you about the customer experiences dealing with the employees. They all are so sweet and full of personality. I can tell they all got along with one another. They spoke to me in the correct way and I felt they were all genuine people. I don't believe I will ever go back to this location. The parking lot is very easy and there are wide spots. I don't recommend it for the elderly if they need to hold onto a kart to shop. I also don't recommend it if you need something heavy like cases of water. Only come here for something you can easily put in your pockets.

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    26 days ago

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    3 years ago

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    2 years ago

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    2 years ago

    Buenísima y super atentos ,lo recomiendo de hecho van a encontrar de todo además los precios

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    3 years ago

    The staff here is very knowledgeable and friendly. It's nice to know the are there and I can generally find what I'm looking for.

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    2 years ago

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    9 years ago

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    2 years ago

    No carts available , how to carry big bags like diapers & wipes. Very expensive compare to other CVS in the area

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    8 years ago

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    5 years ago

    Vivian is a wonderful pharmacist and she leads a great team. This is my favorite CVS in the area. Customer service is consistently good.

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    Page 1 of 2

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    There are 4 CVS pharmacies that are closer but this one has the best service, techs, and pharmacists.

    Mentioned in 2 reviews

    Read more highlights

    CVS Pharmacy

    CVS Pharmacy

    2.4(16 reviews)
    1.0 miGranada Hills

    WOW... where do I even begin with Sonia? Hands down, the rudest and most inconsiderate pharmacist…read moreI've ever encountered. My husband went to pick up my son's medication, and she flat-out told him there was nothing there for him. I immediately sent him a screenshot of the prescription and pharmacy info and also messaged the pharmacy. Sonia then called me, saying she needed a doctor's consult to release the prescription. I called urgent care directly--they told me they had already tried to reach her. When I told Sonia this, she said to just send it to another pharmacy because they were closing soon. Mind you, it was only 5:40 pm and they don't close until 6:00 pm. Instead of helping, she refused to call urgent care, started shutting off lights, and literally closed the gate on my husband. This is not my 4-year-old's fault, nor ours--it's her lack of professionalism and basic compassion. She kept insisting the doctor "needs to transfer it" (even though urgent care confirmed they had contacted the pharmacy). On the phone, she was dismissive and condescending, with a high-pitched tone that made the situation even more unpleasant. When I told her we could just pick up the medication the next day, she cut me off with, "You do that!" and hung up on me. Absolutely unacceptable behavior--especially in healthcare, where children's needs should be the priority. Clearly, customer service and people skills are not part of her training. Other pharmacists here have been far more pleasant, but something is definitely off at the Granada Hills location lately.

    The pharmacist Arpi followed up in assisting me with my Eliquis medicine…read more I always receive friendly service by Matthew. I just want you to know the great customer service they provide.

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    CVS Pharmacy - drugstores - Updated May 2026

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