I've given CVS in Porter Ranch a few tries now but after this last time I will never again set foot in this dumpster fire of a store. Customer service in this store is non-existent. Nobody on the floor to help you and nobody from behind the counter can stop to assist. Additionally, the line at the pharmacy counter is always (and I do mean always) unreasonably long. After waiting in this ridiculous line, I was treated with contempt by the clerk when it became clear that they screwed up my prescription. I canceled the order which of course caused a problem with my insurance. Ralph's next door has its own pharmacy and they were able to help me quickly and solve the problem CVS created. There is rarely a line at Ralph's and the service is great. Do yourself a favor and avoid CVS Porter Ranch at all costs (all these one star reviews can't be wrong!!!) read more

Horrible customer service. They called me to say prescription was ready. When I went to pick it up I provided my insurance card, but they had problems figuring out the date of the prescription. Pharmacist told me to wait for a few minutes while she cleared it up. Half an hour later when I went to ask what the problem was, she and the one cashier looked at me and told me it was their lunch hour and they were closing and could not talk to me and walked away. Horrible, rude service. Went to this location only because my insurance carrier identified it as a preferred provider. I am going back to to my previous pharmacy, Rite-Aid, and willing to pay slightly higher prices, but worth it because of their good customer service. read more

Definitely a one star--- A Red star experience the pharmacy is great considering the volumes of customers that go there.However the store staff treats you as less than human.. Here's the thing I went to pick up some Hall's throat lozenges and I know there's been some hoarding in the Southland. Not a thing on the shelf. So I leave and come back a couple days later after their shipment is supposed to come in from their distributor. So again nothing there execept a couple of the menthol flavored which none in the family like. Very well I take them and check out the checkstand. Then I went next door to Ralph's for some groceries. Happens that they also had the honey lemon drop Halls at 2 for $5 dollars. Yea so I bought those and decided to return the ones from next door at CVS... Now I got in line at CVS and stood behind one other customer with a fairly lengthy complicated transaction. Now the little assistant manager was loafing around behind the register and I patiently waited without a word. He finally go around to opening the second register as a line was forming. Then he calls out of the blue for the next customer to come to his register as he did not want to do a return or as I am white he it was his turn to stick it to someone. I was not amused and said so in a loud enough voice that it startled the women ahead of me. Now I don't know what cultural or any reason the guy acted as he did but that just stinks. read more

Tha absolute worse wait times EVERYTIME we need to call the pharmacy. It just happened, again. Thirty mins later on hold, I just hung up because I couldn't wait anymore. Ridiculous!! read more

This is the worst CVS Pharmacy in the valley so so sad to say. I really really HATE this place!! I wish they close. Not only are they very very very slow. They seem to be doing it on purpose! Like oh well we (customers) don't have a choice. I really really hate it. Not to mention the pharmacist and all that are working at the pharmacy are just totally horrible!!! They like to taunt you, especially when you've been waiting for almost an hour! Totally ruins your day!!! read more

Worst pharmacy ever. Stay away. They never pick up the phone. And they never have prescriptions ready on time. The staff is a bunch of lairs, and can't even transfer 1 prescription, when I gave them a 3 day window before my medication runs out. Now I'm out of medication. read more

Terrible place, maybe they're under staffed ? I don't know, even the counter staff people, feels like I'm bothering their day, basically unpleasant, can't refill a prescription because it always "being processed" and they never pick up the phone, go anywhere else except here read more

I want to give 5 stars review to the lady manager at the CVS Pharmacy on Rinaldi Porter Ranch. She went above and beyond to help me with an issue! I wish I got her name to personally thank her for being a great customer service provider and just a good human being! read more

Pharmacy always has long lines. Pharmacists seem annoyed answering questions. Now they even lock up deodorant in cabinet and won't release to the customer until you check out! I had to wait 10 minutes for an employee to come unlock. Deodorant? I checked Ralphs next door. They don't even lock up deodorant. Im done with this place. read more

Very rude pharmacist. No bedside manners! I don't remember her name, tall skinny lady with blue eyes.(3/9/2019 around 3pm). You are a god damn pharmacist, expect to have sick people coming for their meds. Don't be rude! She literally dismissed my prescription and said they are out of stock. Oh by the way, I had the utmost respectful attitude. She Wouldn't even let me finish my sentence as if I'm not allowed to ask questions!! She basically told me to call around to find my meds... Me? I'm supposed to do that? Really? I'm half dead, burning with fever, body aching- yet I got my butt in the car and drove there....I just need to find my meds...and she has the audacity to send me off to call the pharmacies, when she probably can literally check on her computer and see other location availability, or for Christ's sake, call for me! On another note- wtf is up with CVS in general? Are we having shortages on meds? Serious meds too, not Motrin. You are a pharmacy, if you can carry life depending medication just shut your pharmacy down. If not, stock up and train your useless pharmacists that feel more powerful than the president just because they hand you red, yellow and orange pil The pharmacy here NEVER fails to disappoint. BEWARE: They do NOT accept discount coupons for controlled substance medications. Although ALL other CVS pharmacies do. Manager was rude. read more

This pharmacy is understaffed. I was furious when I called to check on my prescription for some medication for a procedure I am having done on Wednesday, June 29 at 7:30 a.m. I dropped off prescription on Thursday afternoon, June 23rd. I was told by the pharmacy clerk my prescription would be ready Monday, today, June 27. I called today to check on my prescription and a computer generated recording said my prescription wouldn't be ready until Tuesday, June 28 at 8 p.m. Too, too late. I picked up my prescription and delivered to Walgreens's pharmacy. read more

Horrible service with no one who cares at all. You walk in and you are on your own. Good luck if you have any questions. Pharmacy lacks care as well. read more

THEY NEVER ANSWER THEIR PHONE. They truly have the worst customer service and purposely answer their phone just to hang up or get transferred to their sound machine. So disappointing & disrespectful in regards to their customers. PLEASE DO BETTER. read more

Go to Walgreens instead! Was picking up a prescription and they told me a 10 minute wait, turned into an hour wait and a stressful hassle with 5 people working in the pharmacy. Super disorganized. read more

My husband and I just got our booster. Kyanne could not have been sweeter and more professional. She is also the pharmacy manager and the pharmacy appears well run. Thank you Kyanne for a great experience. We will be coming back. read more

This is the worst CVS ever I have experienced in 20 years! The pharmacy employees are clueless and honestly it would be great if Management of corporate did something about it! The holds on the phone are at least 20min every time I have called. They haven't been able to get medications straight for 2 months now, ever since I moved from Glendale CVS. Just the worst experience ever, I am taking my prescriptions elsewhere and never stepping foot in this place even if its last resort! I am so Done with this horribly managed place!! read more

Worse pharmacy ever! Avoid at all costs. They have no clue on what they're doing. Waited in a long line 3 times to fill a prescription when they told me it would be ready in 15 minutes. Come to find out, they never had the medication in stock. Customer service was horrible, they have no peoples skills. I would rather drive 5 miles to the next CVS than go to this one or better yet take my business to a competitor. read more

Came here to get my COVID vaccine and to pick up some meds. Very helpful staff, and they are very kind. This Porter Ranch CVS is one of my favorites. Keep it up! read more

I never write reviews. I always give people and businesses my support and the benefit of the doubt. We all make mistakes. Unfortunately, when the same error occurs more than three times, and when it comes down to my health, I react. CVS Pharmacy on Rinaldi in Porter Ranch, has a major problem with communication between employees working the front desks at the pharmacy, Dr's offices, prescriptions and Pharmacists. I've had incidents, when I am at CVS, on the phone with my Dr's office, requesting from them to re-send my prescriptions to the pharmacy, and workers at the CVS pharmacy front desk say "we do not have any prescriptions for you" . UNBELIEVABLE!!!!! After 45minutes of me waiting, they realized , my prescription had been sent and received days before. I would like to support businesses in my area, but at this time, I am frustrated. I will transfer all my medication to another pharmacy. So sad. I've been a CVS costumer for over 20 years read more

This review is for their obsolete phone system... it is the worst computer controlled phone experience ever, then when it can figure out that you are attempting to connect you to someone, the wait time is FOREVER. Every time. When you can actually talk to someone, the crew seems helpful and efficient, but their computer system just sucks, perhaps archaic, perhaps no corporate IT professionals. read more

This pharmacy is always so good to my husband and I. They are always friendly even when people aren't being so nice. Their lines are usually so long but always greet me with a smile and help with any prescription needs. read more

Printing photos.... only two machines. One of them is OUT OF ORDER? Also a note on scanner.... OUT OF ORDER too! I'm crossing my fingers... please the printer is not out of order!! Thank God, it works!! Hopefully the management will maintain the equipments to provide better service for the customers. read more

UNPROFESSIONAL at all levels! This review is particularly for this Indian pharmacist since I did not get a glance of her name tag and she is the only one that's Indian there, I don't know how else to describe her(there were an Armenian looking one I think her name is something like Ahavit or Ahamit, my eye sight is not the best when it comes to small name tags, and one white girl who's actually really nice her name is Mary and the Indian pharmacist was possibly her superior and bullying her around. Here's the whole situation, I went in to drop the additional prescription off and my insurance card since this is my first time here, my digital prescription is already filled and ready to pick up since their system called and reminded me. Mary who was very nice and very young was helping me input the info. I asked her if my new allergy medicine has nasal decongestant in it, if not, I'll get it separately, she told me she will check for me. So before she was able to do that, the Indian woman called her over to help on her counter. Mary looking all scared and walked away from me all the way to the other counter left me there, and seemed like she wasn't coming back, but she hasn't answer my question. So I asked her "can you check if there's decongestant in it?" The Indian woman look all angry and charged up to me and said no it doesn't. Then I said "ok I'll just get the decongestant separately when I pick it up. Do you know if i can pick it up in 30 mins?" And by this time she already walked back to where they fill the medicine, not even waiting for me to finish my sentence. Then she yelled all loud "you need to wait in line". I told her "Mary was helping me, why do I have to wait in line again after 6 people just to ask if I can come back to pick it up?" She yelled again "you need to pay to pick it up!" At this point you know the woman is just miserable at her job and lost her mind, all the customers in line knew that too with the look on their face. The medicine is obviously not ready to pick up yet which is why I asked her if picking up in 30 mins is possible to begin with. Again, I had to point out she's Indian because I can't see her name, she has black long hair, skinny(there's another skinny girl with black long hair but she's not Indian) so that's the only was I can ID her. And when you get new medicine, it's the pharmacists' job to talk to you about how to use it, I even have giant blue label printed on the bag said "Your pharmacist would like to speak with you today..." When you get new medicine. And of course she couldn't give a shit to talk to nobody especially me whom refused to wait in another line for something they should've done when I was in the first line. Anyway, do yourself a favor and DON'T COME HERE for the pharmacy unless you like some miserable Indian pharmacist yelled at you because she's not happy at her job. Ralph right next door has a pharmacy too! read more

CVS Pharmacy - The review is right, horrible pharmacy. I'll put detail in my review - Pharmacy Near Me - Porter Ranch, California

AVOID! Enough is enough! I am not coming back here again! My family and I have been coming here for years, and it has always been an up and down experience. The pharmacy staff has turned over quite a bit, including the pharmacist, techs, etc. We have had some great experiences here (as indicated by my previous review), as well as some pretty awful ones as well. I have been patient, and chose to continue giving this CVS the benefit of the doubt. However, today's ABYSMAL experience was the final straw. CVS will no longer get any of our business. I would rather drive further and get good customer service at Rite Aid. My wife and I made appointments at CVS.com for flu shots. We walked up to the counter to check in, but a lady named Stefanie (who mentioned she was a supervisor), responded stating "it's going to be a 25-30 minute wait until we can take you, because we have a lot of walk-ins ahead of you." This was odd for two reasons: (1) I only saw one other person at the counter, and (2) it is counterintuitive that walk-ins would be given priority over appointments. Upon raising the question of why appointments don't get priority, Stefanie replied "that's just the way it is, and also we're only supposed to have appointments between 2pm and 6pm anyway." Well, Stefanie, why does CVS.com allow me to make the appointment for 12pm? Also if this is in fact a scheduling error, why did nobody from the CVS pharmacy call us and ask if we could come in at a different time instead? Be that as it may, Chi, the pharmacist on duty, chimed in and said it may only actually be a 15 minute wait. Fine, we were already there and wasted enough time, so no point in leaving and coming back. Someone came over to start our check-in process, but he seemed to be new, so one of the more experienced workers was helping him, telling him what to do in the system. The worker who was helping looked like she was a bit agitated, since (I assume) she was about to go on break, with her keys and phone in hand. She turned to me and said that "your insurance doesn't cover the flu shot, so you have to pay cash." If I were less prepared or more naive, perhaps I would have accepted that statement at face value. However, given past incompetency at this pharmacy (including pricing and insurance issues), I called my PPO insurance the day before my appointment, and the rep confirmed that my flu shot at CVS is 100% covered by insurance and that I should make sure that CVS doesn't charge me anything. He mentioned that oftentimes pharmacies make the mistake of running the flu shot through as "pharmacy/prescription" which kicks it back, and they should instead run it through as "medical," as the flu shot is a medical procedure. I mentioned this to the agitated employee, but she said "no, it's not covered," without even checking anything else. I explained that I already confirmed my coverage with my insurance, and asked that CVS please call the insurance company, who could walk them through the process of correctly entering the data into their system. The "agitated worker" aggressively SNATCHED the card from my hand, physically THREW her phone and keys on the counter, and proceeded to call my insurance company. She obviously wanted to ensure that her dissatisfaction was visible to me, and in that she was quite successful! Even my 4-year-old knows that snatching things from people in this manner is unbelievably rude, even if one is upset. A few minutes later, the agitated employee came back to tell me that my insurance stated that I can only get flu shots at a doctor's office, which is the most ridiculous notion, since I have a high-end PPO and have confirmed that CVS is in network for flu shots. I asked if I could speak with the insurance representative, to which I was simply told "no." At this point, we had wasted enough time, and I asked CVS to cancel my flu shot appointment and left. Frustrated, I called my insurance (AGAIN) on my way home, and spoke to yet another representative. Not surprisingly, another rep from my insurance company told me that what CVS told me was completely inaccurate, and that CVS has to run my insurance through the "medical" side of their claim system, and the flu shot is 100% covered. They asked to speak to CVS, but I stated that I was already on my way to a work-related appointment. My insurance rep asked if they could call CVS and talk them through it, but given the poor experience I just had, I had no interest in returning to that pharmacy again. In the end, 20% of my frustration is related to CVS ignoring my appointment and their inability to correctly enter my insurance coverage into their system; while 80% of my frustration was how the situation was handled. A retail pharmacy has to work directly with customers and attempt to provide a positive experience for the customer. I saw no such attempt here today, and for us, CVS has run out of chances. read more

Horrible pharmacy. Always a terribly long line and the worst possible service. Anytime you try to call, you are put on hold for a minimum of 15-20 minutes (usually much longer) and can never get through to talk to a pharmacist. I don't think I've ever been to a CVS store and have had a good experience there, so I'm not surprised, but it is frustrating nonetheless. Employees are all visibly unhappy to be there and usually let their anger out on the customers. CVS clearly has a horrible business model and needs to change what they're doing. read more

Consistently the worst service of any CVS I've been to. I'm new to the area and since I shop at the Ralphs, this is a convenient location but I'm shocked by the service every time I go. Yesterday was the last time. 4 people behind the check out area, every one of them saw me waiting to be checked out and not one of them acknowledged me or made any move toward the pos. I highly recommend the store on Balboa in the Knollwood center where everyone is greeted with a smile and excellent service. You will definitely notice a huge difference. read more

Hate this pharmacy. Prescriptions never ready on time or medication out of stock when due. Go somewhere else! I'm transferring mine elsewhere! read more

Come here to buy miscellaneous items. I usually come here for the milk. Though they have some good items you ever need a last minute gift. Fancy chocolates, stuffed animals, wine, etc. This is still a CVS, so don't get your hopes too high for anything fancy, but you might get lucky sometimes. The pharmacy here is alright. They're pretty on top of the orders/prescriptions. I do think some of the staff could be more pleasant...but it's a CVS and they probably aren't being paid enough to care. CVS is a big chain and at least they'll always have some quality you can expect to have. Would pick a CVS over any random liquor store or shop if you're ever new to the area. Walmart is also closeby in the same plaza if you can't find something in the CVS read more

They never answer there phone. Customer service is a foreign concept. Forget about anyone doing anything to help you. I was on hold for 50 minutes and no one answered the phone and when I called CVS customer service they answered and just hung up the phone. I can't figure out how they stay in business, with all the negative reviews online. This location pharmacist and general manager need to be replaced because they don't care to take care of their customers. read more

CVS Pharmacy has been calling me non-stop pushing me to get them to contact my doctor to refill 2 medications. If my doctor wanted me to take more medication he would have ordered REFILLS. He did not and I find it inappropriate and annoying for CVS to keep calling and calling every other day asking me if I want to refill the meds. Their automated call conveniently does not give you the option to say "thank you but I don't want a refill and stop calling me". Horrible. read more

This is possibly the WORST pharmacy service possible. After my Doctor's office spent over 30 minutes on hold, they chose to use the option to leave a message for my refill. No action was taken to fill the prescription by this CVS afterover 24 hours. My doctor's office asked me to contact CVS. After being on hold for 25 minutes, I drove to CVS Porter Ranch. I walked up to the counter and I was STILL ON HOLD after 35 minutes. The pharmacist heard the "hold" music on my phone and asked me to disconnect the call. Unreal? No, this is how they have operated for years. I expect I will get arrested for loitering or trespassing before they figure out how to fill my prescription. Why can CVS Monrovia accomplish in 10 minutes what it takes this CVS days to figure out? If you visit this CVS, look for my rotting carcass in the waiting area. My body will likely still be waiting for them to complete what other pharmacies consider a routine task. So sad for people who don't advocate for themselves. I wish corporate CVS executives could personally experience this hellish service. If only my insurance would let me use a pharmacy other than CVS... Yours truly, STILL WAITING... read more

Really bad pharmacy staff here. We tried to walk in to get a flu shot and were turned away because they were too busy...I think? They didn't really say why. Just that they weren't going to do it. They basically rolled their eyes at us and told us we needed to make an appointment, when I've walked in a hundred times for a flu shot. Regardless, the attitude wasn't necessary. We decided to go elsewhere because they seemed really incompetent and like they just didn't want to do their job. read more

I placed a photo order to pick up from this store. I was treated with disrespect not only once but twice. Whose fault? In my opinion, either the store manager or the district. No one is taking action to change treating its customers. read more

This is a decent location 'tho sometimes Porter Ranch gets a bit colder and more windy, it's secluded yet has a nice shopping area with a Ralphs, CVS, JoAnn's, Best Buy, Toys R Us, Wal Mart, and other stores (and chain restaurants like In n' Out, Souplantation, Pick Up Stix, etc.). The CVS is good, especially AFTER ANY HOLIDAY to get the seasonal holiday items that just passed on SALE for discounts. Wait longer, the selection diminishes, but the savings increase, especially on the food items (snack candies, etc.) read more

The employees at this location in the pharmacy are awful. They are slow rude and literally don't care. Told them I would be filling at Walmart instead and they could not have thrown the script back at me fast enough. They also are constantly drinking and eating behind the desk while working at this location and take their sweet time with zero regard for anyone's time. Bye bye read more

I forgot to give my coupon for 12 dollars and they wouldn't redo order to include this discount. It's not a return it's redoing the process. I'm a lil upset because I come here at least one a week. read more

Just bought 4 masks due to coronavirus...all defective straps broke off immediately! Would NOT give me a refund! Will never shop here again! read more

While the folks in the pharmacy are helpful, the wait to pick up prescriptions is horrible and CVS doesn't seem to care. Time to switch to Amazon. read more

Terrible . Wait time is always horrendous . Even when the prescription is called in - they don't start it until you get there and ASK again for it . Then you wait around for an hour . Happy to be switching locations away from this pharmacy . read more

Your Porter Ranch California location is the worst. 9 times out of 10 there's an issue filling a prescription here. Today, they forgot to fill a prescription even though I called it in on Monday and was told it would be ready by Tuesday. I waited until Thursday to pick it up and they forgot to fill a prescription so now I have to wait here 15 minutes and I'm still waiting.... get it together. You also have some rude staff and it's a miracle if they answer the phone. And right now when 20 minutes later I ask if my prescriptions are ready they tell me they thought I left when I told the girl I'd wait. AND NOW THEY'RE FILLING THE PRESCRIPTION. AND THE PRESCRIPTION THEY NEEDED TO FILL COMES IN A SEALED BOTTLE OF 30. IT TAKES YOU 20 MINUTES TO PRINT OUT MY NAME ON A STICKER. WHAT A BUNCH OF INCOMPETENT LIARS. CLOSE THIS CLOWN SHOW OF A LOCATION ALREADY. read more